Sony PEG-TJ25 CLIE Handbook (primary manual) Operating instructions

© 2003 Sony Corporation
A-BQK-100-11 (1)
Personal Entertainment Organizer
PEG-TJ35
PEG-TJ25
Trouble-
shooting
Q&A
Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Troubleshooting
• My CLIÉ handheld does not
work properly
• Error messages
• I cannot enter text properly
• I forgot my password
•TheHotSync
®problems
• I cannot beam data
• I cannot make a backup
• Peripheral devices are not
recognized
• I cannot play music
(AeroPlayer for CLIE)
(for PEG-TJ35 only)
• I cannot use “Memory Stick”
media
• I cannot transfer data
• Problems with the CLIE
Launcher
• How to operate basic
applications (PIM)
Customer Support and
Customer Registration

2
Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
If you encounter problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting your CLIÉ handheld
(soft reset)
If your CLIÉ handheld does not turn on or respond even after the battery is
charged, performing a soft reset may solve the problem.
All records and add-on applications stored on your CLIÉ handheld are retained
even after performing a soft reset.
bFor details on soft reset, refer to “Basic operations of your CLIÉ handheld:
Restarting your CLIÉ™ handheld” in the supplied “Read This First
(Operating Instructions)”.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other methods
If you cannot solve the problem after performing a soft reset, please follow the
steps below.
It is recommended that you make note of any messages or alerts that are
displayed.
1Refer to “Frequently Asked Questions” in the
supplied “Read This First (Operating Instructions)” or
this manual.
2Refer to the Sony CLIÉ handheld Support website
Double-click (CLIÉ Info) on the Windows desktop, and select [CLIÉ™
Handheld Support].
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the problem persists
Refer to “Customer Support and Customer Registration” (page 36), or contact
with your nearest Sony dealer.

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Note
Thousands of third party add-on applications are available for the Palm OS®
platform. Sony does not support third party applications. If you are having
problems with a third party application, please contact the publisher of that
application.

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Making a backup of the data or
applications on your CLIÉ handheld
Sony recommends that you make a backup of your data in case of unexpected
problems. Backing up your data will ensure that it can be restored again on your
CLIÉ handheld, even if you have to perform a hard reset.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using Memory Stick
Backup
Use “Memory Stick” media and Memory Stick Backup on your CLIÉ
handheld to back up data and applications on your CLIÉ handheld.
b“Memory Stick” media (sold separately) is required.
For details, refer to “Backing up your CLIÉ™ handheld data and
applications: Backing up data and applications to “Memory Stick” media
using Memory Stick Backup” in “Handbook” (PDF format).
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using the HotSync®
operation
Data or applications on your CLIÉ handheld is backed up to your computer
when the HotSync®operation is performed. If you need to perform a hard reset,
this would erase all user data and applications stored on your CLIÉ handheld.
However, the erased data and applications can be restored with the next
HotSync®operation.
Note
Some add-on applications (not installed at the factory), and some application data and
settings may not be backed up using the HotSync®operation. However, a complete
backup of all data on your CLIÉ handheld can be made with Memory Stick Backup.
Use Memory Stick Backup often to make complete backups.
bFor details on the HotSync®operation, refer to “Exchanging and updating files/data
using the HotSync®operation (Other HotSync®operations)” in “Handbook” (PDF
format).

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Contents of Troubleshooting
Symptoms Page
My CLIÉ handheld does not work properly
I cannot turn on my CLIÉ handheld Page 9
The screen is not displayed even though the POWER LED is
on
Page 9
My CLIÉ handheld does not respond Page 10
My CLIÉ handheld keeps turning itself off Page 10
My CLIÉ handheld does not produce any sounds Page 11
The backlight does not turn on when I adjust the brightness
level
Page 11
The LCD display cannot be viewed properly Page 11
Applications do not operate properly after a soft reset is
performed
Page 12
I cannot use the Jog Dial™ navigator Page 12
Error messages
An error message appears repeatedly Page 12
The message “Invalid process” appears when an application
is started
Page 12
An error message indicating insufficient memory appears Page 13
The HotSync®operation does not start and a message appears
on the screen
Page 13
An error message indicating insufficient memory appears
while receiving data/files using the IR port communication
Page 14
I cannot enter text properly
My CLIÉ handheld does not recognize handwritten characters
(when using Graffiti®2)
Page 15
My CLIÉ handheld does not recognize handwritten characters
(when using Decuma Input)
Page 15
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Contents of Troubleshooting (Continued)
Symptoms Page
My CLIÉ handheld activates a wrong feature when I tap a
button or screen icon
Page 16
I cannot display the menu when I tap (Menu) Page 16
I forgot my password
I forgot my password and my CLIÉ handheld is locked Page 17
I forgot my password and my CLIÉ handheld is not locked Page 17
The HotSync®problems
I cannot perform the local HotSync®operation Page 17
I cannot start the HotSync®operation by tapping
(HotSync) on the HotSync screen
Page 19
I cannot cancel the HotSync®operation midway Page 20
It takes a long time to complete the HotSync®operation Page 20
Data cannot be synchronized with some applications when the
HotSync®operation is performed
Page 20
I cannot back up some data using the HotSync®operation Page 21
Palm™ Desktop for CLIÉ does not start or cannot be
selected from the menu
Page 22
HotSync Manager does not start. (HotSync) is not
displayed in the task tray (Notification area) at the bottom
right of my computer window
Page 22
If you still cannot perform the HotSync®operation Page 22
I cannot perform the HotSync®operation via a modem Page 23
I cannot perform the IR HotSync®operation Page 25
I cannot beam data
Verify the following first Page 26
An error message is displayed indicating insufficient memory
when I receive data/files via beaming
Page 26

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Symptoms Page
I cannot make a backup
I cannot make a backup of some data on my computer with the
HotSync®operation
Page 27
Peripheral devices are not recognized Page 27
I cannot play music (AeroPlayer for CLIE)
(for PEG-TJ35 only)
Playing music
There is no sound Page 27
The sound is disrupted when background music is played
back
Page 28
The sound is not clear Page 28
I cannot play music while other applications are running Page 28
The sound becomes distorted Page 28
The sound only comes from one side of the headphoness Page 28
The names of audio files on the “Memory Stick” media are
not displayed when I start AeroPlayer for CLIE
Page 28
MP3 files cannot be read or played Page 29
The next music cannot be searched Page 29
The sound stops suddenly Page 29
I cannot use “Memory Stick” media
My CLIÉ handheld does not recognize “Memory Stick”
media, or an error occurs
Page 30
I cannot copy or move data/files between “Memory Stick”
media and my CLIÉ handheld
Page 30
I cannot start an application stored on “Memory Stick” media Page 31
My CLIÉ handheld cannot read data/files on “Memory Stick”
media
Page 31
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Contents of Troubleshooting (Continued)
Symptoms Page
I cannot transfer data
I cannot transfer image files from my computer to my CLIÉ
handheld
Page 32
I cannot save a beamed or exchanged image file under a
different file name
Page 32
Problems with the CLIE Launcher
I cannot start the CLIE Launcher Page 33
Applications stored on “Memory Stick” media are not
displayed
Page 33
The CLIE Launcher groups and the categories of the Palm
OS®Standard screen are different
Page 33
How to operate basic applications (PIM)
My CLIÉ handheld does not display the correct date when I
tap [Today] on the Go To Date screen of Date Book
Page 34
I cannot find the data I created when I want to open it in an
application
Page 34
I cannot re-order memos in a list Page 34
An event created in Date Book cannot be listed in the week
view
Page 35
I cannot transfer vCard data created with Address Book on
my CLIÉ handheld
Page 35

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Troubleshooting
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
My CLIÉ handheld does not work
properly
BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
Your CLIÉ handheld does not work when the POWER/HOLD switch is in
HOLD mode. Make sure you release HOLD mode.
BHas the battery power of your CLIÉ handheld run out?
Connect your CLIÉ handheld to the AC power adapter with the plug
adapter, then allow it to be charged for a few minutes before turning it on. If
it turns on, continue charging for approximately four hours and then perform
a soft reset.
BIs the connector between your CLIÉ handheld and the plug adapter dirty?
You cannot charge your CLIÉ handheld if the connector is dirty. Connect
and disconnect your CLIÉ handheld and the plug adapter several times to
clean the connector.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
The screen is not displayed when the POWER/HOLD switch is in HOLD
mode. Make sure you release HOLD mode.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
I cannot turn on my CLIÉ handheld
The screen is not displayed even though the POWER
LED is on
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
Your CLIÉ handheld does not operate when the POWER/HOLD switch is
in HOLD mode. Make sure you release HOLD mode.
BIs your CLIÉ handheld placed near the IR port of your computer?
Move your CLIÉ handheld away from the IR port of your computer except
when performing the IR HotSync®operation, as a malfunction may occur.
You can also disable the IR feature by selecting [Off] next to [Beam
Receive:] in [General] of the Preferences screen.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
BYour CLIÉ handheld is designed to turn itself off after a period of inactivity
(Automatic power-off). You can set the automatic power-off time by
selecting time for [Auto-off After:] in [General] of the Preferences
screen.
bFor details, refer to “Customizing your CLIÉ™ handheld (Preferences): Setting
the automatic power-off time” in “Handbook” (PDF format).
BDid you set [After a preset delay] from [Auto Lock Handheld:] in the
Security screen?
If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ
handheld may turn off after a shorter period even if you set the automatic
power-off time.
bFor details, refer to “Protecting your data with a password: Locking your CLIÉ
handheld with a password (Data protection)” in “Handbook” (PDF format).
My CLIÉ handheld does not respond
My CLIÉ handheld keeps turning itself off