Sony PEG-TJ25 CLIE Handbook (primary manual) Operating instructions

© 2003 Sony Corporation
A-BQK-100-11 (1)
Personal Entertainment Organizer
PEG-TJ35
PEG-TJ25
Trouble-
shooting
Q&A
Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Troubleshooting
• My CLIÉ handheld does not
work properly
• Error messages
• I cannot enter text properly
• I forgot my password
•TheHotSync
®problems
• I cannot beam data
• I cannot make a backup
• Peripheral devices are not
recognized
• I cannot play music
(AeroPlayer for CLIE)
(for PEG-TJ35 only)
• I cannot use “Memory Stick”
media
• I cannot transfer data
• Problems with the CLIE
Launcher
• How to operate basic
applications (PIM)
Customer Support and
Customer Registration

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
If you encounter problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting your CLIÉ handheld
(soft reset)
If your CLIÉ handheld does not turn on or respond even after the battery is
charged, performing a soft reset may solve the problem.
All records and add-on applications stored on your CLIÉ handheld are retained
even after performing a soft reset.
bFor details on soft reset, refer to “Basic operations of your CLIÉ handheld:
Restarting your CLIÉ™ handheld” in the supplied “Read This First
(Operating Instructions)”.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other methods
If you cannot solve the problem after performing a soft reset, please follow the
steps below.
It is recommended that you make note of any messages or alerts that are
displayed.
1Refer to “Frequently Asked Questions” in the
supplied “Read This First (Operating Instructions)” or
this manual.
2Refer to the Sony CLIÉ handheld Support website
Double-click (CLIÉ Info) on the Windows desktop, and select [CLIÉ™
Handheld Support].
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the problem persists
Refer to “Customer Support and Customer Registration” (page 36), or contact
with your nearest Sony dealer.

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Note
Thousands of third party add-on applications are available for the Palm OS®
platform. Sony does not support third party applications. If you are having
problems with a third party application, please contact the publisher of that
application.

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Making a backup of the data or
applications on your CLIÉ handheld
Sony recommends that you make a backup of your data in case of unexpected
problems. Backing up your data will ensure that it can be restored again on your
CLIÉ handheld, even if you have to perform a hard reset.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using Memory Stick
Backup
Use “Memory Stick” media and Memory Stick Backup on your CLIÉ
handheld to back up data and applications on your CLIÉ handheld.
b“Memory Stick” media (sold separately) is required.
For details, refer to “Backing up your CLIÉ™ handheld data and
applications: Backing up data and applications to “Memory Stick” media
using Memory Stick Backup” in “Handbook” (PDF format).
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using the HotSync®
operation
Data or applications on your CLIÉ handheld is backed up to your computer
when the HotSync®operation is performed. If you need to perform a hard reset,
this would erase all user data and applications stored on your CLIÉ handheld.
However, the erased data and applications can be restored with the next
HotSync®operation.
Note
Some add-on applications (not installed at the factory), and some application data and
settings may not be backed up using the HotSync®operation. However, a complete
backup of all data on your CLIÉ handheld can be made with Memory Stick Backup.
Use Memory Stick Backup often to make complete backups.
bFor details on the HotSync®operation, refer to “Exchanging and updating files/data
using the HotSync®operation (Other HotSync®operations)” in “Handbook” (PDF
format).

5
Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Contents of Troubleshooting
Symptoms Page
My CLIÉ handheld does not work properly
I cannot turn on my CLIÉ handheld Page 9
The screen is not displayed even though the POWER LED is
on
Page 9
My CLIÉ handheld does not respond Page 10
My CLIÉ handheld keeps turning itself off Page 10
My CLIÉ handheld does not produce any sounds Page 11
The backlight does not turn on when I adjust the brightness
level
Page 11
The LCD display cannot be viewed properly Page 11
Applications do not operate properly after a soft reset is
performed
Page 12
I cannot use the Jog Dial™ navigator Page 12
Error messages
An error message appears repeatedly Page 12
The message “Invalid process” appears when an application
is started
Page 12
An error message indicating insufficient memory appears Page 13
The HotSync®operation does not start and a message appears
on the screen
Page 13
An error message indicating insufficient memory appears
while receiving data/files using the IR port communication
Page 14
I cannot enter text properly
My CLIÉ handheld does not recognize handwritten characters
(when using Graffiti®2)
Page 15
My CLIÉ handheld does not recognize handwritten characters
(when using Decuma Input)
Page 15
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Contents of Troubleshooting (Continued)
Symptoms Page
My CLIÉ handheld activates a wrong feature when I tap a
button or screen icon
Page 16
I cannot display the menu when I tap (Menu) Page 16
I forgot my password
I forgot my password and my CLIÉ handheld is locked Page 17
I forgot my password and my CLIÉ handheld is not locked Page 17
The HotSync®problems
I cannot perform the local HotSync®operation Page 17
I cannot start the HotSync®operation by tapping
(HotSync) on the HotSync screen
Page 19
I cannot cancel the HotSync®operation midway Page 20
It takes a long time to complete the HotSync®operation Page 20
Data cannot be synchronized with some applications when the
HotSync®operation is performed
Page 20
I cannot back up some data using the HotSync®operation Page 21
Palm™ Desktop for CLIÉ does not start or cannot be
selected from the menu
Page 22
HotSync Manager does not start. (HotSync) is not
displayed in the task tray (Notification area) at the bottom
right of my computer window
Page 22
If you still cannot perform the HotSync®operation Page 22
I cannot perform the HotSync®operation via a modem Page 23
I cannot perform the IR HotSync®operation Page 25
I cannot beam data
Verify the following first Page 26
An error message is displayed indicating insufficient memory
when I receive data/files via beaming
Page 26

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Symptoms Page
I cannot make a backup
I cannot make a backup of some data on my computer with the
HotSync®operation
Page 27
Peripheral devices are not recognized Page 27
I cannot play music (AeroPlayer for CLIE)
(for PEG-TJ35 only)
Playing music
There is no sound Page 27
The sound is disrupted when background music is played
back
Page 28
The sound is not clear Page 28
I cannot play music while other applications are running Page 28
The sound becomes distorted Page 28
The sound only comes from one side of the headphoness Page 28
The names of audio files on the “Memory Stick” media are
not displayed when I start AeroPlayer for CLIE
Page 28
MP3 files cannot be read or played Page 29
The next music cannot be searched Page 29
The sound stops suddenly Page 29
I cannot use “Memory Stick” media
My CLIÉ handheld does not recognize “Memory Stick”
media, or an error occurs
Page 30
I cannot copy or move data/files between “Memory Stick”
media and my CLIÉ handheld
Page 30
I cannot start an application stored on “Memory Stick” media Page 31
My CLIÉ handheld cannot read data/files on “Memory Stick”
media
Page 31
Continued on next page
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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Contents of Troubleshooting (Continued)
Symptoms Page
I cannot transfer data
I cannot transfer image files from my computer to my CLIÉ
handheld
Page 32
I cannot save a beamed or exchanged image file under a
different file name
Page 32
Problems with the CLIE Launcher
I cannot start the CLIE Launcher Page 33
Applications stored on “Memory Stick” media are not
displayed
Page 33
The CLIE Launcher groups and the categories of the Palm
OS®Standard screen are different
Page 33
How to operate basic applications (PIM)
My CLIÉ handheld does not display the correct date when I
tap [Today] on the Go To Date screen of Date Book
Page 34
I cannot find the data I created when I want to open it in an
application
Page 34
I cannot re-order memos in a list Page 34
An event created in Date Book cannot be listed in the week
view
Page 35
I cannot transfer vCard data created with Address Book on
my CLIÉ handheld
Page 35

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Troubleshooting
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
My CLIÉ handheld does not work
properly
BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
Your CLIÉ handheld does not work when the POWER/HOLD switch is in
HOLD mode. Make sure you release HOLD mode.
BHas the battery power of your CLIÉ handheld run out?
Connect your CLIÉ handheld to the AC power adapter with the plug
adapter, then allow it to be charged for a few minutes before turning it on. If
it turns on, continue charging for approximately four hours and then perform
a soft reset.
BIs the connector between your CLIÉ handheld and the plug adapter dirty?
You cannot charge your CLIÉ handheld if the connector is dirty. Connect
and disconnect your CLIÉ handheld and the plug adapter several times to
clean the connector.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
The screen is not displayed when the POWER/HOLD switch is in HOLD
mode. Make sure you release HOLD mode.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
I cannot turn on my CLIÉ handheld
The screen is not displayed even though the POWER
LED is on
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
Your CLIÉ handheld does not operate when the POWER/HOLD switch is
in HOLD mode. Make sure you release HOLD mode.
BIs your CLIÉ handheld placed near the IR port of your computer?
Move your CLIÉ handheld away from the IR port of your computer except
when performing the IR HotSync®operation, as a malfunction may occur.
You can also disable the IR feature by selecting [Off] next to [Beam
Receive:] in [General] of the Preferences screen.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
BYour CLIÉ handheld is designed to turn itself off after a period of inactivity
(Automatic power-off). You can set the automatic power-off time by
selecting time for [Auto-off After:] in [General] of the Preferences
screen.
bFor details, refer to “Customizing your CLIÉ™ handheld (Preferences): Setting
the automatic power-off time” in “Handbook” (PDF format).
BDid you set [After a preset delay] from [Auto Lock Handheld:] in the
Security screen?
If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ
handheld may turn off after a shorter period even if you set the automatic
power-off time.
bFor details, refer to “Protecting your data with a password: Locking your CLIÉ
handheld with a password (Data protection)” in “Handbook” (PDF format).
My CLIÉ handheld does not respond
My CLIÉ handheld keeps turning itself off

11
Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Troubleshooting
BIs [System Sound:] in [General] of the Preferences screen set to [Off]?
bFor details, refer to “Customizing your CLIÉ™ handheld (Preferences): Setting
sounds” in “Handbook” (PDF format).
BAdjust the volume settings in the Adjust Volume dialog box displayed by
tapping in the Status Info dialog box.
Tip
If [Muting]* is selected in the Adjust Volume dialog box, all sounds, including audio, are
muted.
* [Muting] is available for PEG-TJ35 only.
bFor details, refer to “CLIÉ™ handheld components: Status Information” in the supplied
“Read This First (Operating Instructions)”.
BIf the brightness is set to the lowest level, the display may be illegible.
However, this is not a malfunction.
BDepending on the angle of vision, the brightness may be uneven, however,
this is not a malfunction. You can adjust the brightness level in the Adjust
Brightness dialog box displayed by tapping at the bottom left of the
Graffiti 2 writing area. If the backlight is off, you can turn it on by sliding
down the POWER/HOLD switch and hold it for more than two seconds.
My CLIÉ handheld does not produce any sounds
The backlight does not turn on when I adjust the
brightness level
The LCD display cannot be viewed properly
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
BIf you encounter application problems (such as improper operations,
unusual display, or freezing during a soft reset) after you performed a reset,
the reset may not be completed properly. In such a case, perform a soft reset
once again. If you still cannot solve your problem, try a hard reset.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
After performing a reset, do not press the RESET button at the back of your
CLIÉ handheld again until the Preferences screen or the Setup screen is
displayed.
BThe Jog Dial™ navigator is not available for some applications.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error messages
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
BIf there is insufficient memory space in your CLIÉ handheld or “Memory
Stick” media, applications may not work properly. Delete any unnecessary
data/files.
Applications do not operate properly after a soft reset
is performed
I cannot use the Jog Dial™ navigator
An error message appears repeatedly
The message “Invalid process” appears when an
application is started
Note on performing a reset

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Troubleshooting
BIf there is insufficient memory space in your CLIÉ handheld or “Memory
Stick” media, some applications may not work properly, and if you still use
your CLIÉ handheld even after the warning message appears, you may not
be able to start or delete applications. If the warning message appears, delete
any unnecessary data/files after backing up any of that data you might need
in the future.
BDelete unused data of Date Book and To Do List.
To delete data from Date Book, select [Purge...] from [Record], select the
time period for [Delete events older than], and tap [OK].
To delete data from To Do List, select the check box next to the data you
want to delete. Then select [Purge...] from [Record]. Tap [OK] and the
selected items will be deleted.
BIf add-on applications are installed on your CLIÉ handheld, delete those
applications.
bFor details, refer to “Enhancing features with add-on applications: Installing:
Deleting installed add-on applications” in “Handbook” (PDF format).
BMove your CLIÉ handheld away from the IR port of your computer except
when performing the IR HotSync®operation, as a malfunction may occur.
You can also disable the IR feature by selecting [Off] next to [Beam
Receive:] in [General] of the Preferences screen.
An error message indicating insufficient memory
appears
The HotSync®operation does not start and a message
appears on the screen
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
BIf you set the IR port to search automatically for the target IR devices on
your computer, follow the procedure below to reset the IR port setting.
1Click [Start], select [Settings] (except for Windows XP), and click
[Control Panel].
2Double-click the Infrared icon (the Wireless Link icon for Windows 2000
Professional/Windows XP).
3Click [Sending image].
4Deselect [Send the image from the digital camera to your computer using
the wireless link] and click [OK].
5Click (HotSync) in the task tray (Notification area) at the bottom
right of your computer window and select [InfraRed] from the shortcut
menu.
BTo receive data/files using the IR port communication, the free space of your
CLIÉ handheld’s memory must be more than twice the size of data/files to
be received. If there is insufficient memory space in your CLIÉ handheld,
delete any unnecessary data/files.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
The HotSync®operation does not start and a message appears on
the screen (continued)
An error message indicating insufficient memory
appears while receiving data/files using the IR port
communication

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I cannot enter text properly
BTo have your CLIÉ handheld recognize handwritten characters entered with
the stylus, you must use Graffiti®2.
bFor details, refer to “Entering text on your CLIÉ™ handheld: Using Graffiti®2
writing to enter text” in “Handbook” (PDF format).
BMake sure you enter the Graffiti®2 strokes in the Graffiti®2 writing area.
BMake sure you enter the Graffiti®2 strokes for letters in the left side of the
Graffiti®2 writing area and numbers in the right side.
BCheck that Graffiti®2 is not shifted into Symbol mode.
bFor details, refer to “Entering text on your CLIÉ™ handheld: Using Graffiti®2
writing to enter text” in “Handbook” (PDF format).
BIf the letter “L” is registered as a menu command for an application, the
letters “K”, “T”, “I”, and “X” will not work as menu command.
BHow to enter Graffiti®2 characters faster and more accurately.
bFor details, refer to “Entering text on your CLIÉ™ handheld: Using Graffiti®2
writing to enter text” in “Handbook” (PDF format).
BRefer to “Decuma Input” in “CLIÉ Application Manual” (HTML format)
and try writing again using Decuma Input.
BIf your handwriting cannot be recognized correctly as numbers or special
characters in General characters mode, switch the Decuma Input area from
General characters mode to Numbers and special characters mode.
bFor details, refer to “Entering text on your CLIÉ™ handheld: Using Decuma
Input to enter text” in “Handbook” (PDF format).
My CLIÉ handheld does not recognize handwritten
characters (when using Graffiti®2 )
My CLIÉ handheld does not recognize handwritten
characters (when using Decuma Input)
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
BThe digitizer is not correctly calibrated.
Select [Digitizer] of the Preferences screen and adjust the digitizer.
bFor details, refer to “Customizing your CLIÉ™ handheld (Preferences):
Adjusting the Digitizer” in “Handbook” (PDF format).
BYour CLIÉ handheld may not be able to recognize tapping properly if you
apply a protection sheet to the screen.
BSome applications or screens do not have the menu feature. Try with another
application.
My CLIÉ handheld activates a wrong feature when I tap
a button or screen icon
I cannot display the menu when I tap (Menu)

17
Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I forgot my password
BYou must perform a hard reset on your CLIÉ handheld. If you perform a
hard reset, your CLIÉ handheld will be restored to the default settings and
data or installed add-on applications will be lost.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
BYou can use the Security function to delete the password, but all private
records will be deleted. To back up all the data including private records,
perform the HotSync®operation before you delete the password. Then
restore your private records saved on your computer by following the
procedure below.
1Tap the box below [Password:] in the Security screen.
The Password dialog box is displayed. In the dialog box, tap [Lost
Password] to delete the password.
The password and all private records are deleted.
2Perform the HotSync®operation to restore your private records.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The HotSync®problems
Verifying your CLIÉ handheld
BIs the connector between your CLIÉ handheld and the plug adapter dirty?
Connect and disconnect your CLIÉ handheld and the plug adapter several
times to clean the connector.
I forgot my password and my CLIÉ handheld is locked
I forgot my password and my CLIÉ handheld is not
locked
I cannot perform the local HotSync®operation
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
BAre your CLIÉ handheld with the plug adapter and the USB cable properly
connected?
BIs there sufficient memory space of your CLIÉ handheld?
Delete any unnecessary data/files and then perform the HotSync®operation
again.
BAre you using the same user name that is used for another CLIÉ handheld?
Change the user name.
Verifying your computer
BIs Palm™ Desktop for CLIÉ installed?
BIs the operating system on your computer compatible?
The following operating systems are compatible with your CLIÉ handheld.
Operating systems other than the following are not supported.
• Microsoft Windows 98 Second Edition
• Microsoft Windows 2000 Professional
• Microsoft Windows Me
• Microsoft Windows XP
Note
Upgrade versions of operating systems are not supported.
BIf you are using Windows 2000 Professional or Windows XP, log in as an
“Administrator”.
BIs the USB cable properly connected to your computer?
BIs (HotSync) displayed in the task tray (Notification area) at the bottom
right of your computer window?
If not, click [Start], select [Programs] ([All Programs] for Windows XP)-
[Sony Handheld], and click [HotSync Manager] to start HotSync
Manager.
BIs [Local USB] in the shortcut menu selected? (You can display this by
clicking (HotSync) in the task tray (Notification area) at the bottom
right of your computer window.)
If not, select [Local USB].
I cannot perform the local HotSync®operation (continued)

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
Troubleshooting
BIs the USB port active?
Check whether the USB port works normally by connecting another USB
device, such as a USB mouse.
BIf you use an extended terminal device for laptop computers, such as a port
replicator, you may not be able to use either the port replicator or the USB
port of your computer.
BQuit all applications other than Palm™ Desktop for CLIÉ.
If you cannot perform the HotSync®operation even after following the above
instructions, perform a soft reset by pressing the RESET button at the back of
your CLIÉ handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
For particular problems regarding the HotSync®operations,
refer to the following.
BEnsure [Local] and [Cradle/Cable] are selected in the HotSync screen.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
I cannot perform the local HotSync®operation (continued)
I cannot start the HotSync®operation by tapping
(HotSync) on the HotSync screen
Continued on next page
• • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ35/TJ25 US A-BQK-100-11 (1)
BYou may not be able to stop the HotSync®operation by tapping [Cancel] for
over ten seconds after you start the USB HotSync®operation. Try again
after a while.
BIf you disconnect your CLIÉ handheld and computer during the HotSync®
operation, the HotSync®operation may not perform correctly.
In such a case, perform a soft reset.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
BIf you cannot stop the HotSync®operation even by tapping [Cancel],
perform a soft reset.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your
CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
BDepending on the application you are using, it may require time to complete
the HotSync®operation because of large data/file sizes.
BDoes the user name for Palm™ Desktop for CLIÉ match the one for your
CLIÉ handheld?
In Palm™ Desktop for CLIÉ, select the user name corresponding to your
CLIÉ handheld user name.
BIs the application set not to synchronize files?
Click (HotSync) in the task tray (Notification area) at the bottom right
of your computer window and select [Custom…] from the shortcut menu.
Check that the application is set to synchronize files.
I cannot cancel the HotSync®operation midway
It takes a long time to complete the HotSync®
operation
Data cannot be synchronized with some applications
when the HotSync®operation is performed