Sony CLIE PEG-TJ27 Instruction Manual

© 2004 Sony Corporation
A-BTH-100-11 (1)
Personal Entertainment Organizer
PEG-TJ37
PEG-TJ27
Trouble-
shooting
Q&A
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Troubleshooting
• My CLIÉ handheld does not
work properly
• Error messages
• I cannot enter text properly
• I forgot my password
• HotSync®problems
• I cannot beam data
• I cannot make a backup
• I cannot connect to the Internet
(for PEG-TJ37 only)
• The contents of websites cannot be
displayed (NetFront v3.1 for CLIE)
(for PEG-TJ37 only)
• I cannot use e-mail (CLIE Mail)
• Problems with
the CLIE Update Wizard
• Problems on taking pictures
• Peripheral devices are not
recognized
• I cannot play music
(AeroPlayer for CLIE)
(for PEG-TJ37 only)
• I cannot use “Memory Stick” media
• I cannot transfer data
• Problems with the CLIE Launcher
• How to operate basic
applications (PIM)
• Problems with the Mobile Manager
(for PEG-TJ37 only,
for supported areas only)
• Problems with
the Mobile Connection Wizard
(for PEG-TJ37 only,
for supported areas only)
Customer Support and
Customer Registration
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If you encounter problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting your CLIÉ handheld
(soft reset)
If your CLIÉ handheld does not turn on or respond even after the battery is
charged, performing a soft reset may solve the problem.
All records and add-on applications stored on your CLIÉ handheld are retained
even after performing a soft reset.
bFor details on soft reset, refer to “Basic operations of your CLIÉ handheld:
Restarting your CLIÉ™handheld” in the supplied “Read This First
(Operating Instructions)”.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Troubleshooting Steps
If you cannot solve the problem after performing a soft reset, please follow the
steps below.
It is recommended that you make note of any messages or alerts that are displayed.
1 Refer to “Frequently Asked Questions” in the supplied
“Read This First (Operating Instructions)” or this manual.
2Refer to the Sony CLIÉ handheld Support website
Double-click (CLIÉ Info) on the Windows desktop, and select [CLIÉ™
Handheld Support].
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If problems persists
Refer to “Customer Support and Customer Registration” (page 50), or contact
your nearest Sony dealer.
Note
Thousands of third party add-on applications are available for the Palm OS®
platform. Sony does not support third party applications. If you are having
problems with a third party application, please contact the publisher of that
application.
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Troubleshooting
Making backups of data and
applications on your CLIÉ handheld
Sony recommends that you make a backup of your data in case of unexpected
problems. Backing up your data will ensure that it can be restored again on your
CLIÉ handheld, even if you have to perform a hard reset.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using Memory Stick
Backup
Use “Memory Stick” media and Memory Stick Backup on your CLIÉ
handheld to back up data and applications on your CLIÉ handheld.
b“Memory Stick” media (sold separately) is required.
For details, refer to “Backing up your CLIÉ™handheld data and
applications: Backing up data and applications to “Memory Stick” media
using Memory Stick Backup” in the “Handbook” (PDF format).
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup using the HotSync®
operation
Data and installed applications on your CLIÉ handheld are backed up to your
computer when the HotSync®operation is performed. If you need to perform
a hard reset, this would erase all user data and applications stored on your CLIÉ
handheld. However, the erased data and applications can be restored with the
next HotSync®operation.
Note
Some add-on applications (not installed at the factory), and some application data and
settings may not be backed up using the HotSync®operation. However, a complete
backup of all data on your CLIÉ handheld can be made with Memory Stick Backup.
Use Memory Stick Backup often to make complete backups.
bFor details on the HotSync®operation, refer to “Exchanging and updating files/data
using the HotSync®operation (Other HotSync®operations)” in the “Handbook”
(PDF format).
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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Table of Contents
Symptoms Page
My CLIÉ handheld does not work properly
I cannot turn on my CLIÉ handheld Page 10
The screen is not displayed even though the POWER LED is
on
Page 10
My CLIÉ handheld does not respond Page 11
My CLIÉ handheld keeps turning itself off Page 11
My CLIÉ handheld does not produce any sounds Page 12
The backlight does not turn on when I adjust the brightness
level
Page 12
The LCD display cannot be viewed properly Page 12
Applications do not operate properly after a soft reset is
performed
Page 13
I cannot use the Jog Dial™navigator Page 13
Error messages
An error message appears repeatedly Page 13
The message “Invalid process” appears when an application
is started
Page 13
An error message indicating insufficient memory appears Page 14
The HotSync®operation does not start and a message appears
on the screen
Page 14
An error message indicating insufficient memory appears
while receiving data/files using the IR port communication
Page 15
I cannot enter text properly
My CLIÉ handheld does not recognize handwritten characters
(when using Graffiti®2)
Page 16
My CLIÉ handheld does not recognize handwritten characters
(when using Decuma Input (for PEG-TJ37 only))
Page 16
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Symptoms Page
My CLIÉ handheld does not activate the right feature when I
tap a button or screen icon
Page 17
I cannot display the menu when I tap (Menu) Page 17
I forgot my password
I forgot my password and my CLIÉ handheld is locked Page 18
I forgot my password and my CLIÉ handheld is not locked Page 18
HotSync®problems
I cannot perform a local HotSync®operation Page 18
I cannot start the HotSync®operation by tapping
(HotSync) on the HotSync screen Page 20
I cannot cancel the HotSync®operation Page 21
It takes a long time to complete the HotSync®operation Page 21
Data cannot be synchronized with some applications Page 21
I cannot back up some data using the HotSync®operation Page 22
Palm™Desktop for CLIÉ does not start or cannot be
selected from the menu
Page 23
HotSync Manager does not start. (HotSync) is not
displayed in the task tray (Notification area) at the bottom
right of my computer window
Page 23
If you still cannot perform the HotSync®operation Page 23
I cannot perform a HotSync®operation via a modem Page 24
I cannot perform a HotSync®operation via a wireless LAN
(for PEG-TJ37 only)
Page 26
I cannot perform the IR HotSync®operation Page 26
I cannot beam data
Verify the following first Page 27
An error message is displayed indicating insufficient memory
when I receive data/files via beaming
Page 28
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •
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Table of Contents (Continued)
Symptoms Page
I cannot make a backup
I cannot make a backup of some data on my computer with the
HotSync®operation
Page 28
I cannot connect to the Internet
(for PEG-TJ37 only)
I cannot connect to the Internet via a wireless LAN (for PEG-
TJ37 only)
Page 29
The message “Incorrect setting” or “Certification is invalid”
appears
Page 31
The contents of websites cannot be displayed
(NetFront v3.1 for CLIE) (for PEG-TJ37 only)
Images are not displayed Page 32
All or some website contents are not displayed Page 32
It takes too much time to download the contents of a website Page 32
I cannot access a certain website Page 33
I cannot use e-mail (CLIE Mail)
I cannot send or receive e-mail messages
I cannot send or receive e-mail messages Page 34
The message “Account is invalid” or “Incorrect password” is
displayed
Page 34
I cannot synchronize the data between CLIE Mail and e-mail
software, such as Outlook Express, on my computer
Page 35
Other problems
I cannot synchronize the mail data with the e-mail software on
my computer
Page 35
Problems with the CLIE Update Wizard
Installation problems
Modules are not installed on my CLIəhandheld. Page 36
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Symptoms Page
Product Update problems
A message “No new product updates found” appears. Page 36
I cannot register items to the HotSync®Manager. Page 36
Product update starts automatically. Page 36
It takes a long time to download items. Page 37
HotSync®registration problems
Product update modules you want to perform the HotSync®
operation for are not displayed on the Install Manager
window.
Page 37
Hard reset of your CLIəhandheld
After a hard reset, all updated data and applications on my
CLIÉ™ handheld are erased.
Page 37
Problems on taking pictures
A vertical band appears on the LCD display Page 39
Peripheral devices are not recognized
I cannot play music (AeroPlayer for CLIE)
(for PEG-TJ37 only)
Playing music
There is no sound Page 39
Sound is disrupted or not clear when background music is
being played
Page 39
Sound is not clear Page 39
I cannot play music while other applications are running Page 40
Sound becomes distorted Page 40
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •
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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
Table of Contents (Continued)
Symptoms Page
Sound only comes from one side of the headphones/
earphones
Page 40
The names of audio files on the “Memory Stick” media are
not displayed when I start AeroPlayer for CLIE
Page 40
MP3 files cannot be read or played Page 41
The next music cannot be searched Page 41
Sound stops suddenly Page 41
I cannot use “Memory Stick” media
My CLIÉ handheld does not recognize “Memory Stick”
media, or an error occurs
Page 42
I cannot copy or move data/files between “Memory Stick”
media and my CLIÉ handheld
Page 42
I cannot start an application stored on “Memory Stick” media Page 43
My CLIÉ handheld cannot read data/files on “Memory Stick”
media
Page 43
I cannot transfer data
I cannot transfer image files from my computer to my CLIÉ
handheld
Page 44
I cannot save a beamed or exchanged image file under a
different file name
Page 44
Problems with the CLIE Launcher
I cannot start the CLIE Launcher Page 45
Applications stored on “Memory Stick” media are not
displayed
Page 45
The CLIE Launcher groups and categories of the Palm OS®
Standard screen are categorized differently
Page 45
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Symptoms Page
How to operate basic applications (PIM)
My CLIÉ handheld does not display the correct date when I
tap [Today] on the Go To Date screen of Date Book
Page 46
I cannot find the data I created when I want to open it in an
application
Page 46
I cannot change the order of memos in a list Page 46
An event created in Date Book cannot be listed in the week
view
Page 47
I cannot transfer vCard data created with Address Book on
my CLIÉ handheld
Page 47
Problems with the Mobile Manager
(for PEG-TJ37 only, for supported areas only)
Installation problems
I cannot install (or reinstall) the Mobile Manager. Page 48
The connection profile edited using the Mobile Connection
Wizard is not reflected on the Mobile Manager.
Page 48
Modules and connection profiles are not installed on my
CLIÉ handheld.
Page 48
Network Connection problems
I cannot make a connection to the network. Page 49
Problems with the Mobile Connection Wizard (for
PEG-TJ37 only, for supported areas only)
I cannot click [Next]. Page 49
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Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
My CLIÉ handheld does not work
properly
BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
Your CLIÉ handheld does not work when the POWER/HOLD switch is in
HOLD mode. Make sure you release HOLD mode.
Note
When HOLD mode is active, if you try to turn on your CLIÉ handheld using the Applications
or CAPTURE buttons, or the Lens Cover Lever, the POWER LED blinks 3 times, but the
power is not turned on.
BHas the battery power of your CLIÉ handheld run out?
Connect your CLIÉ handheld to the AC power adapter with the plug
adapter, then allow it to be charged for a few minutes before turning it on. If
it turns on, continue charging for approximately four hours and then perform
a soft reset.
BIs the connector between your CLIÉ handheld and the plug adapter dirty?
You cannot charge your CLIÉ handheld if the connector is dirty. Connect
and disconnect your CLIÉ handheld and the plug adapter several times to
clean the connector.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your
CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.
BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
The screen is not displayed when the POWER/HOLD switch is in HOLD
mode. Make sure you release HOLD mode.
I cannot turn on my CLIÉ handheld
The screen is not displayed even though the POWER
LED is on
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Troubleshooting
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your
CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.
BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
Your CLIÉ handheld does not operate when the POWER/HOLD switch is
in HOLD mode. Make sure you release HOLD mode.
BIs your CLIÉ handheld placed near the IR port of your computer?
Move your CLIÉ handheld away from the IR port of your computer except
when performing the IR HotSync®operation, as a malfunction may occur.
You can also disable the IR feature by selecting [Off] next to [Beam
Receive:] in the Preferences screen for [General].
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your
CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.
BYour CLIÉ handheld is designed to turn itself off after a period of inactivity
(Automatic power-off). You can set the automatic power-off time by
selecting a time for [Auto-off After:] in the Preferences screen for
[General].
bFor details, refer to “Customizing your CLIÉ™handheld (Preferences): Setting
the automatic power-off time” in the “Handbook” (PDF format).
Note
The maximum idle time is 3 minutes.
The screen is not displayed even though the POWER LED is on
(continued)
My CLIÉ handheld does not respond
My CLIÉ handheld keeps turning itself off
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •
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BDid you set [After a preset delay] from [Auto Lock Handheld:] in the
Security screen?
If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ
handheld may turn off after a shorter period even if you set the automatic
power-off time.
bFor details, refer to “Protecting your data with a password: Locking your CLIÉ
handheld with a password (Data protection)” in the “Handbook” (PDF format).
BIs [System Sound:] in the Preferences screen for [General] set to [Off]?
bFor details, refer to “Customizing your CLIÉ™handheld (Preferences): Setting
sounds” in the “Handbook” (PDF format).
BAdjust the volume settings in the Adjust Volume dialog box displayed by
tapping in the Status Info dialog box.
Tip
If [Muting]* is selected in the Adjust Volume dialog box, all sounds, including audio, are
muted.
* [Muting] is available for PEG-TJ37 only.
bFor details, refer to “CLIÉ™handheld components: Status Information” in the supplied
“Read This First (Operating Instructions)”.
BIf the brightness is set to the lowest level, the display may be illegible.
However, this is not a malfunction.
BDepending on the angle of vision, the brightness may appear uneven,
however, this is not a malfunction. You can adjust the brightness level in the
Adjust Brightness dialog box displayed by tapping at the bottom left
of the Graffiti 2 writing area. If the backlight is off, you can turn it on by
sliding down the POWER/HOLD switch and hold it for more than two
seconds.
My CLIÉ handheld keeps turning itself off (continued)
My CLIÉ handheld does not produce any sounds
The backlight does not turn on when I adjust the
brightness level
The LCD display cannot be viewed properly
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Troubleshooting
BIf you encounter application problems after a reset (such as miss-operations,
an unusual display, or freezing during a soft reset), perform the soft reset
again. If you still cannot solve the problem, try a hard reset.
bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your
CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.
After performing a reset, do not press the RESET button at the back of your CLIÉ handheld
again until the Preferences screen or the Setup screen is displayed.
BThe Jog Dial™navigator is not available for some applications.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error messages
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your
CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.
BIf there is insufficient memory space in your CLIÉ handheld or “Memory
Stick” media, applications may not work properly. Delete any unnecessary
data/files.
Tip
You can check the memory space in your CLIÉ handheld or “Memory Stick” media by tapping
at the top right of the CLIE Launcher and select [(All)].
Applications do not operate properly after a soft reset
is performed
I cannot use the Jog Dial™navigator
An error message appears repeatedly
The message “Invalid process” appears when an
application is started
Note on performing a reset
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BIf there is insufficient memory space in your CLIÉ handheld or “Memory
Stick” media, some applications may not work properly, and if you still use
your CLIÉ handheld even after the warning message appears, you may not
be able to start or delete applications. If the warning message appears, delete
any unnecessary data/files after backing up any of that data you might need
in the future.
BDelete unused data in Date Book and To Do List.
To delete data from Date Book, select [Purge...] from [Record], select the
time period for [Delete events older than], and tap [OK].
To delete data from To Do List, select the check box next to the data you
want to delete. Then select [Purge...] from [Record]. Tap [OK] and the
selected items will be deleted.
BIf add-on applications are installed on your CLIÉ handheld, delete those
applications.
bFor details, refer to “Enhancing features with add-on applications: Installing:
Deleting installed add-on applications” in the “Handbook” (PDF format).
BMove your CLIÉ handheld away from the IR port of your computer except
when performing the IR HotSync®operation, as a malfunction may occur.
You can also disable the IR feature by selecting [Off] next to [Beam
Receive:] in the Preferences screen for [General].
An error message indicating insufficient memory
appears
The HotSync®operation does not start and a message
appears on the screen
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Troubleshooting
BIf you set the IR port to search automatically for the target IR devices on
your computer, follow the procedure below to reset the IR port setting.
1Click [Start], select [Settings] (except for Windows XP), and click
[Control Panel].
2Double-click the Infrared icon (the Wireless Link icon for Windows 2000
Professional/Windows XP).
3Click [Sending image].
4Deselect [Send the image from the digital camera to your computer using
the wireless link] and click [OK].
5Click (HotSync) in the task tray (Notification area) at the bottom
right of your computer window and select [InfraRed] from the shortcut
menu.
BTo receive data/files using the IR port communication, the free space of your
CLIÉ handheld’s memory must be more than twice the size of data/files to
be received. If there is insufficient memory space in your CLIÉ handheld,
delete any unnecessary data/files.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your
CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.
The HotSync®operation does not start and a message appears on
the screen (continued)
An error message indicating insufficient memory
appears while receiving data/files using the IR port
communication
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I cannot enter text properly
BTo have your CLIÉ handheld recognize handwritten characters entered with
the stylus, you must use Graffiti®2.
bFor details, refer to “Entering text on your CLIÉ™handheld: Using Graffiti®2
writing to enter text” in the “Handbook” (PDF format).
BMake sure you enter the Graffiti®2 strokes in the Graffiti®2 writing area.
BMake sure you enter the Graffiti®2 strokes for letters in the left side of the
Graffiti®2 writing area and numbers in the right side.
BCheck that Graffiti®2 is not shifted into Symbol mode.
bFor details, refer to “Entering text on your CLIÉ™handheld: Using Graffiti®2
writing to enter text” in the “Handbook” (PDF format).
BIf the letter “L” is registered as a menu command for an application, the
letters “K”, “T”, “I”, and “X” will not work as menu command.
BHow to enter Graffiti®2 characters faster and more accurately.
bFor details, refer to “Entering text on your CLIÉ™handheld: Using Graffiti®2
writing to enter text” in the “Handbook” (PDF format).
BAdjust the stylus periodically to reduce problems associated with stylus
writing and reading, in Graffiti® 2 for example.
BRefer to “Decuma Input” in the “CLIÉ Application Manual” (HTML
format) and try writing again using Decuma Input.
BIf your handwriting cannot be recognized correctly as numbers or special
characters in General characters mode, switch the Decuma Input area from
General characters mode to Numbers and special characters mode.
bFor details, refer to “Entering text on your CLIÉ™handheld: Using Decuma Input
to enter text” in the “Handbook” (PDF format).
My CLIÉ handheld does not recognize handwritten
characters (when using Graffiti®2)
My CLIÉ handheld does not recognize handwritten
characters (when using Decuma Input)
(for PEG-TJ37 only)
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Troubleshooting
BDecuma Input, Graffiti®, and Graffiti®2 are different input systems,
and Decuma Input does not recognize the strokes of either Graffiti®, or
Graffiti®2.
BThe digitizer is not correctly calibrated.
Select [Digitizer] in the Preferences screen and adjust the digitizer.
bFor details, refer to “Customizing your CLIÉ™handheld (Preferences):
Adjusting the Digitizer” in the “Handbook” (PDF format).
BYour CLIÉ handheld may not recognize tapping properly if you apply a
protection sheet to the screen.
BSome applications or screens do not have the menu feature. Try with another
application.
My CLIÉ handheld does not recognize handwritten
characters (when using Decuma Input) (for PEG-TJ37 only)
(continued)
My CLIÉ handheld does not activate the right feature
when I tap a button or screen icon
I cannot display the menu when I tap (Menu)
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I forgot my password
BYou must perform a hard reset on your CLIÉ handheld. If you perform a
hard reset, your CLIÉ handheld will be restored to the default settings and
data or installed add-on applications will be lost.
bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your
CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.
BYou can use the Security function to delete the password, but all private
records will be deleted. To back up all the data including private records,
perform the HotSync®operation before you delete the password. Then
restore your private records saved on your computer by following the
procedure below.
1Tap the box below [Password:] in the Security screen.
The Password dialog box is displayed. In the dialog box, tap [Lost
Password] to delete the password.
The password and all private records are deleted.
2Perform the HotSync®operation to restore your private records.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HotSync®problems
Verifying your CLIÉ handheld
BIs the connector between your CLIÉ handheld and the plug adapter dirty?
Connect and disconnect your CLIÉ handheld and the plug adapter several
times to clean the connector.
I forgot my password and my CLIÉ handheld is locked
I forgot my password and my CLIÉ handheld is not
locked
I cannot perform a local HotSync®operation
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Troubleshooting
BIs your CLIÉ handheld properly connected with the plug adapter and the
USB cable?
BIs there sufficient memory space in your CLIÉ handheld?
Delete any unnecessary data/files and then perform the HotSync®operation
again.
BAre you using the same user name that is used for another CLIÉ handheld?
Change the user name.
Verifying your computer
BIs Palm™Desktop for CLIÉ installed?
BIs the operating system on your computer compatible?
The following operating systems are compatible with your CLIÉ handheld.
Operating systems other than the following are not supported.
• Microsoft Windows 2000 Professional
• Microsoft Windows Me
• Microsoft Windows XP
Note
Upgraded versions of the operating systems listed above are also not supported.
BIf you are using Windows 2000 Professional or Windows XP, log in as an
“Administrator”.
BIs the USB cable properly connected to your computer?
BIs (HotSync) displayed in the task tray (Notification area) at the bottom
right of your computer window?
If not, click [Start], select [Programs] ([All Programs] for Windows XP)-
[Sony Handheld], and click [HotSync Manager] to start HotSync
Manager.
BIs [Local USB] in the shortcut menu selected? (You can display this by
clicking (HotSync) in the task tray (Notification area) at the bottom
right of your computer window.)
If not, select [Local USB].
I cannot perform a local HotSync®operation (continued)
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •
01US01COV.book Page 19 Monday, December 8, 2003 11:33 AM

20
Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)
BIs the USB port active?
Check whether the USB port works normally by connecting another USB
device, such as a USB mouse.
BIf you use an extended terminal device for laptop computers, such as a port
replicator, you may not be able to use the port replicator or the USB port of
your computer.
BQuit all applications other than Palm™Desktop for CLIÉ.
If you cannot perform the HotSync®operation even after following the above
instructions, perform a soft reset by pressing the RESET button at the back of
your CLIÉ handheld.
bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your
CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.
For particular problems regarding the HotSync®operations,
refer to the following:
BEnsure [Local] and [Cradle/Cable] are selected in the HotSync screen.
BPerform a soft reset by pressing the RESET button at the back of your CLIÉ
handheld.
bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your
CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.
I cannot perform a local HotSync®operation (continued)
I cannot start the HotSync®operation by tapping
(HotSync) on the HotSync screen
01US01COV.book Page 20 Monday, December 8, 2003 11:33 AM