Sony Clie PEG-NX70V Instruction Manual

© 2002 Sony Corporation
4-668-516-11 (1)
Personal Entertainment Organizer
PEG-NX70V
PEG-NX60
Trouble-
shooting
Q&A
Your CLIÉ Handheld does not
operate properly
About CLIE Launcher
You cannot perform a HotSync®
operation
Error message
You cannot input properly
How to operate basic applications
(PIM)
You cannot beam data
You forget your password
You cannot use “Memory Stick”
media
You cannot make a backup
You cannot transfer data
The peripheral devices are not
recognized
You cannot play music
(Audio Player)
About Sound Utility/Sound
Converter 2
About movies
You cannot connect to the
Internet
You cannot utilize e-mail
(CLIE Mail)

2
Frequently-Asked Questions
Tip
You can also solve the following problems by resetting your Sony CLIəhandheld.
bFor details on how to reset, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting
your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”
You cannot turn on your CLIÉ Handheld
• Is the HOLD switch of your CLIÉ handheld on?
Your CLIÉ handheld will not operate when the HOLD switch is on. Make
sure that the HOLD switch is off.
• Has your battery run out?
Connect your CLIÉ handheld to the adapter with the cradle and turn on your
CLIÉ handheld after some minutes. When your CLIÉ handheld turns on,
charge it for about four hours and then perform a soft reset.
No reaction to operations
Is the HOLD switch of your CLIÉ handheld on?
Your CLIÉ handheld will not operate when the HOLD switch is on. Make sure
that the HOLD switch is off.
You cannot perform a HotSync®operation
Verify the following:
• Are the CLIÉ handheld and cradle correctly connected?
• Is the Palm™ Desktop for CLIÉ software installed in your computer?
• Is your computer’s OS compliant?
The OS must be compliant with Windows 98 Second Edition/Me/2000
Professional/XP*.
* In this manual, Windows XP Home Edition and Windows XP Professional
are referred to as Windows XP.
• Is the USB cable of the cradle directly connected to the USB port of your
computer? Do not use USB hub.

3
You cannot perform a HotSync®operation
• Is the HotSync icon displayed in the task tray on the lower right of the
screen of your computer?
If not displayed, select Programs (In Windows XP, All Programs)-
Sony Handheld-HotSync Manager from the Start menu, and start the
HotSync Manager.
• Is the check box of Local USB of the menu (displayed after clicking the
HotSync icon) selected?
• Is the USB port active?
“Memory Stick” media is not recognized
• Eject the “Memory Stick” media and try inserting it again.
• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a
cotton swab.
• You cannot use a “Memory Stick” media that is formatted in a device other
than your CLIÉ handheld. Please format it in your CLIÉ handheld.
• When the battery of your CLIÉ handheld is running low, data in “Memory
Stick” media may not be displayed. Recharge the battery of your CLIÉ
handheld.
The peripheral devices or the network card are not
recognized
• After turning off your CLIÉ handheld, remove the peripheral device or the
network card and try connecting again.
• For the latest support information on the peripheral devices or the network
card, refer to http://www.sony.com/peg/support/ and select the appropriate
model.
Playing music: The MP3 files cannot be read or replayed
• Check whether the MP3 files are copied in the /PALM/Programs/
MSAUDIO folder of “Memory Stick” media.
• Check whether the format can be replayed in your CLIÉ handheld.
bFor details on formats that can be replayed in your CLIÉ handheld, refer to
“Audio Player” in “CLIÉ Application Manual” on your computer.
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

4
If your problem still persists, then proceed to the next page.
Playing music: The CLIÉ handheld is placed on the cradle,
but SonicStage 1.5 does not recognize the CLIÉ handheld
• Set to the music transfer mode.
bFor details, refer to “Audio Player” in “CLIÉ Application Manual” on your
computer.
• Other applications are starting on your computer.
After a while, place your CLIÉ handheld on the cradle again. If this does not
solve the problem, restart the computer.
You cannot connect to the Internet
• Follow the steps mentioned in “Customizing your Sony CLIÉ Handheld:
Changing the Network preferences” in “Handbook” and verify the settings
of Network Preferences.
• Check the connection between your CLIÉ handheld and the network card.
You cannot send or receive e-mail messages
• Follow the steps listed in “CLIE Mail” in “CLIÉ Applications Manual.”
Verify the mail server settings to see if your user name and password are
correct.
• If you cannot send an e-mail message, verify the e-mail address where you
are sending e-mail.

5
Contents of Troubleshooting
Symptoms Page
Your CLIÉ Handheld does not operate properly
You cannot turn on your CLIÉ handheld Page 13
The screen is not displayed though the POWER LED is on Page 13
No response to operations Page 13
Your CLIÉ handheld keeps turning itself off Page 14
Your CLIÉ handheld does not make any sounds Page 14
The backlight does not turn on when you adjust the brightness
level
Page 15
The LCD cannot be viewed properly Page 15
Software or Applications do not operate properly after a soft
reset is performed
Page 15
You cannot use the Jog Dial™ navigator Page 15
About CLIE Launcher
You cannot drag and drop in CLIE Launcher Page 16
You cannot start CLIE Launcher Page 16
The applications stored in a “Memory Stick” media are not
displayed
Page 16
Do the CLIE Launcher groups and the categories of Palm
OS®standard screen differ?
Page 17
You cannot perform a HotSync®operation
Issues to be verified at first Page 17
You cannot start a HotSync®operation when pressing the
HotSync button of the cradle
Page 19
You cannot cancel a HotSync®operation midway Page 19
Data cannot be synchronized with some applications when a
HotSync®operation is performed
Page 19
You cannot back up some data by a HotSync®operation Page 20
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

6
Contents of Troubleshooting (continued)
Symptoms Page
The Palm™ Desktop for CLIÉ software does not start or
cannot be selected from the menu
Page 21
The HotSync Manager does not start (The HotSync icon
is not displayed in the bottom right of the computer screen)
Page 21
When you perform a HotSync®operation, the mail software
of your computer starts
Page 21
You cannot perform a HotSync®operation via modem Page 21
You cannot perform an IR HotSync®operation Page 23
If you still cannot perform a HotSync®operation Page 24
Error message
An error message is displayed repeatedly Page 26
When an application starts, “Invalid process” is displayed Page 26
The error message for insufficient memory is displayed Page 26
The HotSync®operation does not start and the message is
displayed on the screen
Page 27
The error message for insufficient memory is displayed when
you receive data via IR port
Page 27
You cannot input properly
When you tap the button or screen icons, your CLIÉ handheld
activates the wrong feature
Page 28
When you tap the menu icon, the menu is not displayed Page 28
Your CLIÉ handheld does not recognize handwritten
characters
Page 28
How to operate basic applications (PIM)
Your CLIÉ handheld does not show the correct date when you
tap the Today button
Page 29
You cannot find the data you created when opening it in the
application
Page 29

7
You cannot re-order memos in a list Page 29
An event created in the Date Book application cannot be listed
in the week view
Page 30
The vCard data imported from the Address application in
your CLIÉ handheld by beaming cannot be read by the
Palm™ Desktop for CLIÉ software
Page 30
You cannot beam data
Issues to be verified at first Page 30
The error message is displayed for insufficient memory when
you receive data via beaming
Page 31
You forget your password
You forget the password and your CLIÉ handheld is locked Page 31
You forget the password and your CLIÉ handheld is not
locked
Page 31
You cannot use “Memory Stick” media
You cannot copy/move data from/to “Memory Stick” media
to/from your CLIÉ handheld
Page 32
The message “Please insert the Memory Stick media” is
displayed when a “Memory Stick” media is inserted in the
“Memory Stick” slot
Page 32
You cannot start applications installed in a “Memory Stick”
media
Page 32
You cannot read the data in a “Memory Stick” media Page 33
You cannot read data from a “Memory Stick” media or there
are errors
Page 33
You cannot make a backup
You cannot make a backup of some data in your computer
with a HotSync®operation
Page 34
Symptoms Page
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

8
You cannot transfer data
You cannot transfer image files or movie files from your
computer to your CLIÉ handheld
Page 34
The peripheral devices are not recognized Page 35
You cannot play music (Audio Player)
Playing music
There is no sound Page 35
The sound is too low Page 35
The sound is disrupted for a moment Page 35
The sound is noisy Page 35
You cannot play music while other applications are running Page 36
The sound becomes distorted Page 36
The sound is coming from only one side Page 36
The names of music files in “Memory Stick” media are not
displayed when you start the Audio Player application
Page 36
You cannot play the music once you have reached the limit of
playback
Page 36
MP3 files cannot be read or cannot be played Page 37
The next music cannot be searched Page 37
The sound stops suddenly Page 37
You cannot operate your CLIÉ handheld with the remote
control
Page 37
Connecting to the computer
The CLIÉ handheld is placed on the cradle, but SonicStage
1.5 does not recognize the CLIÉ handheld
Page 38
The connection suddenly gets disconnected Page 38
The number of songs that can be sent is not enough (The time
to record is not enough)
Page 38
Symptoms Page

9
Contents of Troubleshooting (continued)
Symptoms Page
After you connect to the computer, the drive is recognized but
the contents cannot be seen
Page 39
Operation during connection is unstable Page 39
The error message “The disk is out” is suddenly displayed on
the screen
Page 39
Other problems
The CLIÉ handheld does not make any sound while working Page 39
The “Memory Stick” media cannot be inserted Page 39
“Memory Stick” media that is used with other devices cannot
be used
Page 40
Even after inserting the “Memory Stick” media operation
does not start for a while
Page 40
About Sound Utility/Sound Converter 2
You cannot transfer audio data to your CLIÉ handheld Page 40
About movies
There are some features that cannot be used in MPEG Movie
format
Page 41
You cannot change the title in Movie Player format Page 41
You cannot connect to the Internet
You cannot connect to the Internet Page 42
“Modem cannot be found” is displayed Page 42
The message “Incorrect setting” or “Certification is invalid”
is displayed
Page 42
You cannot connect to the Internet just after restoring using
the Memory Stick Backup application
Page 43
The contents of websites cannot be displayed
(NetFront)
Images are not displayed Page 43
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

10
If you are unable to find out what is wrong or you
cannot find the solution, proceed to the next page.
All or some website contents are not displayed Page 43
Internet connection takes too much time to download the
contents of websites
Page 44
You cannot access a certain website Page 44
You cannot utilize e-mail (CLIE Mail)
You cannot send or receive e-mail messages
You cannot send mails Page 45
You cannot receive mails Page 45
You get a message saying that your ID is incorrect or that the
password is incorrect
Page 45
You cannot synchronize the data of your computer’s E-mail
software with that of CLIE Mail and Outlook Express
Page 46
Other problems
You receive mails from Mailer Daemon Page 47
You cannot synchronize the mail with the e-mail software of
your computer
Page 47
Symptoms Page

11
When you cannot solve the problem
When you cannot solve a problem even with the solutions provided in this
book, please follow the procedure below.
Sony recommends that you write down the text of any displayed message or
alert for future reference.
Note
Thousands of third-party add-on applications are available for the Palm OS®
platform. Sony does not support third-party applications.
If you have a problem with a third-party application, contact the developer or
publisher of that software.
Step 1 Refer to the operating instructions or the
manual of each application
Step 2 Refer to the Sony CLIÉ Handheld Support
website
• Please read “Read This First (Operating Instructions)” and “Handbook”
thoroughly.
• Click the icon of CLIÉ Info and select Manual on your computer and read
the details about the applications.
In the Sony CLIÉ Handheld Support website
(http://www.ita.sel.sony.com/support/clie/), you can see
information for the answers to frequently asked questions (FAQ),
download provisions of latest programs, information on how to connect
peripheral devices etc.
Click the icon of CLIÉ Info and select CLIÉ Customer Support on your
computer.

12
To avoid problem
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a backup is recommended
We recommend that you make a backup of your data in case of any unexpected
trouble. Backing up your data will ensure that it will be saved in the CLIÉ
handheld even when you have to perform a hard reset.
Making a backup using the Memory Stick
Backup application
You can make a backup in the “Memory Stick” media using the supplied
Memory Stick Backup application. This is the most convenient way to make a
backup.
b“Memory Stick” media (optional) is required.
For details, refer to “Backing up your Sony CLIÉ™ Handheld: Backing up
data to a “Memory Stick” media using the Memory Stick Backup
application” in “Handbook.”
Making a backup using the HotSync®operation
The data of your CLIÉ handheld is backed up in your computer every time you
perform a HotSync®operation. You may lose the data in your CLIÉ handheld
when you perform a hard reset. But, if you make a backup with the HotSync®
operation, you can restore any data previously synchronized with your
computer during the next HotSync®operation.
However you cannot make a backup for the following applications or data
using the HotSync®operation.
• Applications or data installed from a “Memory Stick” media or beamed.
• Some applications and driver files added later, or some data in applications.
For details on applications that cannot be backed up, refer to manuals for each
application.
When you want to make a complete backup, use the Memory Stick Backup
application.
bFor details on HotSync, refer to “Exchanging and updating data using a
HotSync®operation (other HotSync®operations)” in “Handbook.”

13
Your CLIÉ Handheld does not operate properly
Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Your CLIÉ Handheld does not operate
properly
You cannot turn on your CLIÉ handheld
BThe HOLD switch of your CLIÉ handheld is on.
Your CLIÉ handheld will not operate when the HOLD switch is on. Make
sure that the HOLD switch is off.
BThe battery has run out.
Connect your CLIÉ handheld to the adapter with the cradle and turn on
your CLIÉ handheld after a few minutes. When your CLIÉ handheld turns
on, charge it. When the battery charge is done, perform a soft reset. (The
battery charge takes more than four hours normally.)
BThe connector between your CLIÉ handheld and the cradle is dirty.
You cannot recharge your CLIÉ handheld if the connector is dirty. Try
re-installing your CLIÉ handheld several times in the cradle to clean the
connector.
The screen is not displayed though the POWER LED is on
BThe HOLD switch of your CLIÉ handheld is on.
The screen will not be displayed when the HOLD switch is on
BPerform a soft reset by pressing the reset button.
bFor details, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting
your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”
No response to operations
BThe HOLD switch of your CLIÉ handheld is on.
Your CLIÉ handheld will not operate when the HOLD switch is on. Make
sure that the HOLD switch is off.
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

14
BThe CLIÉ handheld is placed near the IR port of your computer.
Move your CLIÉ handheld away from your computer’s infrared port
except when performing an IR HotSync®operation, as a malfunction may
occur. Or, tap General in the Preferences screen and check that the
Beam Receive function is turned off.
BPerform a soft reset by pressing the reset button.
bFor details, refer to “Basic operations of your SonyCLIÉ™ Handheld: Resetting
your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”
Your CLIÉ handheld keeps turning itself off
BYour CLIÉ handheld is designed to turn itself off after a period of
inactivity (Automatic power-off). You can set your own automatic
power-off period by tapping General-Auto-off After in the
Preferences screen.
bFor details, refer to “Customizing your Sony CLIÉ Handheld (Preferences):
Setting the automatic power-off time” in “Handbook.”
BYour CLIÉ handheld is setting to Security.
When you set Security, your CLIÉ handheld will turn off faster, even if
you set the automatic power-off time, by the above procedure.
bFor details, refer to “Protecting your data with a password: Locking your CLIÉ
Handheld with a password (Data Protection)” in “Handbook.”
Your CLIÉ handheld does not make any sounds
BTap General in the Preferences screen and check that System Sound
is turned off.
bFor details, refer to “Customizing your Sony CLIÉ Handheld (Preferences):
Setting sounds” in “Handbook.”
Tip
You can also change the settings from the volume control screen of the status bar.
bFor details, refer to “Basic operations of your CLIÉ™ handheld: Locating the components
of the front panel: Status bar” in “Read This First (Operating Instructions).”
No response to operations

15
Your CLIÉ Handheld does not operate properly
The backlight does not turn on when you adjust the
brightness level
BWhen you are adjusting the brightness level, the LCD backlight turns on.
When brightness is set to the lowest level, the display may be illegible.
This is not a malfunction.
The LCD cannot be viewed properly
BDepending upon the angle of vision, the brightness may be uneven, but this
is not a malfunction. Adjust the brightness level by tapping the “Brightness
adjustment icon” on the bottom left of the screen. Also, when the backlight
is off, you can turn it on by pressing the POWER button for more than two
seconds.
Software or Applications do not operate properly after a
soft reset is performed
BIf you encounter software or application problems (such as improper
operations, unusual display, or freezing during a soft reset), after you
performed a reset, the reset may not be completed properly. Perform a reset
once again.
bFor details, refer to “Basic operations of your Sony CLIÉ™ Handheld: Resetting
your Sony CLIÉ Handheld” in “Read This First (Operating Instructions).”
After performing a reset, do not press the reset button until the
Preferences screen or the Welcome screen is displayed.
You cannot use the Jog Dial™ navigator
BJog Dial™ navigator is not available for some applications.
Note on performing a reset

16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About CLIE Launcher
You cannot drag and drop in CLIE Launcher
BSelect the check box of Use Drag & Drop in CLIE Launcher
Preferences and press the OK button.
bFor details, refer to “Sony CLIÉ™ Handheld Basic operations: Using “CLIE
Launcher”” in “Handbook.”
You cannot start CLIE Launcher
BWhen the application screen of the Palm OS®standard is displayed, select
Go To CLIE Launcher View from the Options menu.
bFor details, refer to “Sony CLIÉ™ Handheld Basic operations: Using the Palm
OS®standard screen” in “Handbook.”
BWhen the Free Space of the memory is insufficient, CLIE Launcher may
not be started.
bOn the Palm OS®standard screen, tap Info from the Application menu to
verify the Free Space of the memory.
Then, tap Delete from the Application menu to delete unnecessary
applications.
The applications stored in a “Memory Stick” media are not
displayed
BOnly the applications in /PALM/Launcher are displayed.
Move the applications to /PALM/Launcher.
Moreover, the applications will not also be displayed when the Show
Expansion Cards check box is not selected in the CLIE Launcher
Preferences screen.
bFor details, refer to “Sony CLIÉ™ Handheld Basic operations: Using “CLIE
Launcher”: Menu” in “Handbook.”
BWhen the battery of your CLIÉ handheld is running low, the data in a
“Memory Stick” media may not be displayed.
Recharge the battery of your CLIÉ handheld.

17
About CLIE Launcher/ You cannot perform a HotSync®operation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
You cannot perform a HotSync®
operation
Do the CLIE Launcher groups and the categories of Palm
OS®standard screen differ?
BYes, they do.
The CLIE Launcher groups are classified into groups such as Picture,
Movie, etc., in combination with what can be performed in your CLIÉ
handheld.
Issues to be verified at first
Verifying your CLIÉ handheld
BIs the Palm™ Desktop for CLIÉ software installed?
BIs the connector between your CLIÉ handheld and cradle dirty?
If it is dirty, try re-installing your CLIÉ handheld several times in the
cradle to clean the connector.
BAre the CLIÉ handheld and cradle correctly connected?
Check whether the battery icon on your CLIÉ handheld screen is .
When it is , reconnect your CLIÉ handheld to the cradle.
BIs the memory space in your CLIÉ handheld sufficient?
Delete any unnecessary data and perform the HotSync®operation once
again.
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

18
Verifying your computer
BIs the operating system of your computer compliant?
The following are the operating systems that are compliant with your CLIÉ
handheld. Operating systems other than the following are not supported.
• Microsoft Windows 98 Second Edition
• Microsoft Windows 2000 Professional
• Microsoft Windows Me
• Microsoft Windows XP
Note
Upgraded operating systems are not supported.
BIs the USB cable of the cradle connected to your computer?
BIs the HotSync icon displayed in the task tray on the lower right of the
screen of your computer?
If not displayed, select Programs (In Windows XP, All Programs)-
Sony Handheld-HotSync Manager from the Start menu and start the
HotSync Manager.
BIs the check box of Local USB (displayed after clicking the HotSync
icon) selected?
Local USB needs to be checked.
BIs the USB port active?
Check whether the USB port operates normally by keeping other USB
apparatus such as USB mouse.
BWhen using terminal extension products for laptops such as port replicator,
you may not be able to use either the port replicator or the USB port of your
computer.
BQuit applications other than Palm™ Desktop for CLIÉ software.
If you cannot perform the HotSync®operation even after following the above
instructions, perform a soft reset by pressing the reset button on the backside
of your CLIÉ handheld.
bFor details, refer to “Basic Operations of your CLIÉ™ Handheld: Resetting
your CLIÉ Handheld” in “Read This First (Operating Instructions).”
Issues to be verified at first

19
You cannot perform a HotSync®operation
For particular problems about HotSync®operation, refer to
the following.
You cannot start a HotSync®operation when pressing the
HotSync button of the cradle
BTap HotSync and check that it is set at Local and Cradle/Cable is
selected.
BPerform a soft reset on the device.
You cannot cancel a HotSync®operation midway
BYou may not be able to cancel a job even by tapping Cancel, a few
seconds after you start HotSync®operation via USB connection. Try again
after a while.
BWhen you cannot cancel even by tapping Cancel, perform a soft reset of
your CLIÉ handheld.
bFor details, refer to “Basic Operations of your CLIÉ™ Handheld: Resetting
your CLIÉ Handheld” in “Read This First (Operating Instructions).”
Data cannot be synchronized with some applications
when a HotSync®operation is performed
BThe user name for the Palm™ Desktop for CLIÉ software does not match
the one for your CLIÉ handheld.
In the Palm™ Desktop for CLIÉ software, select the user name
corresponding to your CLIÉ handheld user name.
BThe application is not set to synchronize files.
Click the HotSync Manager icon in the task tray on the bottom right of
the computer screen and select Custom. Check that all the applications
are set to synchronize files.
BThe software of a third party to perform backup or synchronization are
installed in your computer or CLIÉ handheld.
You cannot synchronize all the applications on the Palm™ Desktop for
CLIÉ software side.
Continued on next page
• • • • • • • • • • • • • • • • • • • • • • • • •

20
BThere is insufficient memory in your CLIÉ handheld.
Delete the unnecessary data and perform the HotSync®operation once
again.
BPrivate data is hidden with the Security setting.
The data that is hidden cannot be displayed on the Palm™ Desktop for
CLIÉ software. When you want to display, select Show Records in
Current Privacy settings of Security and enter the password.
BMake sure that “Intellisync Lite” is installed to synchronize the Date Book,
Address, To Do List and Memo Pad of your CLIÉ handheld with
Microsoft®Outlook.
bFor details, refer to “Intellisync Lite” in “CLIÉ Application Manual” on your
computer.
You cannot back up some data by a HotSync®operation
BYou cannot make a backup for the following applications or data using the
HotSync®operation.
• Applications or data installed from a “Memory Stick” media or beamed.
• Some applications and driver files added later, or some data in applications.
bFor details on applications that cannot be backed up, refer to the manual(s) for
each application.
When you want to make a complete backup, use the Memory Stick Backup
application.
bFor details, refer to “Backing up your Sony CLIÉ™ Handheld data: Backing
up data to a “Memory Stick” media using the Memory Stick Backup
application” in “Handbook.”
Data cannot be synchronized with some applications
when a HotSync®operation is performed