Sony SmartBand 2 Operating instructions

Troubleshooting
SmartBand 2
SWR12

Contents
My SmartBand 2 doesn't seem to charge.................................... 3
I can’t set up my SmartBand 2 to work with my Android™
device............................................................................................ 3
My heart activity isn't logged....................................................... 4
I don't receive any location data.................................................. 6
The data from the SmartBand 2 looks incorrect.......................... 6
2

My SmartBand 2 doesn't seem to
charge
•Use the bundled Sony USB cable. If the SmartBand 2 still doesn’t charge, then try
to use a dierent USB cable to connect your SmartBand 2 with the charger, or
connect the USB cable to the USB port of a computer. Also, try connecting the
charger to a dierent power source. If you identify a problem with the charger or
cable, replace the part as needed.
I can’t set up my SmartBand 2 to
work with my Android™ device
•Make sure that your SmartBand 2 is charged and turned on.
•Make sure that the software version of your Android™ device is Android™ 4.4 or
later and that your Android™ device supports Bluetooth® version 3.0.
•Make sure that you have installed the latest version of the SmartBand 2 application
on the Android™ device, and then pair and connect your SmartBand 2 with your
Android™ device.
•Drag down the status bar at the top of the screen to open the Notification panel,
then check that is visible. If is visible, you are already connected.
•Make sure that your SmartBand 2 is within a 10-metre range of your phone or
tablet.
•Make sure that the Bluetooth® function of your phone or tablet is turned on.
•Turn o and then turn on the Bluetooth® function in your phone or tablet and wait
for a minute.
•Set up your SmartBand 2 again to work with your Android™ device.
To set up your SmartBand 2 using NFC
1Make sure that your SmartBand 2 is fully charged.
2Android™ device: Make sure that the NFC function is turned on and that the
screen is active and unlocked.
3Place the Android™ device over your SmartBand 2 so that the NFC detection
area of each device touches the other, then follow the instructions on the
Android™ device to install the SmartBand 2 application and the Lifelog
application. appears briefly in the status bar and permanently in the
Notification panel when a connection with the SmartBand 2 is active.
When starting your SmartBand 2 for the first time and the SmartBand 2 has not been paired
with a device before, your SmartBand 2 automatically enters pairing mode. If your
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SmartBand 2 is turned on and has been paired before, it tries to reconnect to the last paired
device instead. Your SmartBand 2 can only be paired to one device at a time.
You can set up your SmartBand 2 using NFC even when the SmartBand 2 is turned o. The
SmartBand 2 turns on when the NFC detection area touches it. If you have problems pairing
your SmartBand 2 with an Android™ device using NFC, try to connect manually using
Bluetooth®. You can drag down the status bar to open the Notification panel and get quick
access to the SmartBand 2 application and the Lifelog application.
To set up your SmartBand 2 using Bluetooth®
1Make sure that your SmartBand 2 is fully charged.
2Android™ device: Make sure that you have installed or updated the
SmartBand 2 application to the latest version.
3Turn on your SmartBand 2.
4Android™ device: Turn on the Bluetooth® function, then scan for Bluetooth®
devices and select SWR12 in the list of available devices.
5Android™ device: Follow the instructions that appear on the screen.
appears briefly in the status bar and permanently in the Notification panel
when a connection with the SmartBand 2 is active.
You can drag down the status bar to open the Notification panel and get quick access to
the SmartBand 2 application and the Lifelog application.
•If there is still no connection, reset or unpair your SmartBand 2 and try to
reconnect.
To perform a factory reset
1Turn o your SmartBand 2.
2Press and hold down the power key for more than 10 seconds.
If you are pairing the SmartBand 2 with a new Android™ device, your SmartBand 2 may
attempt to reconnect with your previous Android™ device even after a factory reset. Unpair
your SmartBand 2 with the previous device first and then pair it with the new Android™
device.
To unpair your SmartBand 2
1From the main application screen of your Android™ device, find and tap
SmartBand 2 > > Forget SmartBand.
2Tap OK to confirm.
You can also unpair your SmartBand 2 from the Bluetooth® settings of the Android™
device.
My heart activity isn't logged
•Make sure you are wearing the SmartBand 2 correctly and comfortably on your
wrist.
Wearing your SmartBand 2
You should wear the SmartBand 2 on your dominant hand and position the device
on your wrist two fingers above the wrist bone. Wear your SmartBand 2 on your
wrist snugly but comfortably, neither too tight nor too loose. In order for the
SmartBand 2 to monitor your pulse, it should stay in place on your wrist. While
you're exercising, tighten the wristband a bit. When you're done, loosen the
wristband.
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•Make sure your SmartBand 2 is dry and the sensor is clean.
Cleaning your SmartBand 2
Rinse the SmartBand 2 regularly with fresh water under a faucet and dry
completely, particularly after performing rigorous activity, heavy sweating or
exposing the device outdoors.
•When your SmartBand 2 is in STAMINA mode, it disables automatic measurement
of pulse and stress. Make sure that the STAMINA mode in your SmartBand 2
application is turned o. You can also manually start a measurement.
To turn on/o STAMINA mode
1From the main application screen of your Android™ device, find and tap
SmartBand 2 > > Settings.
2Tap STAMINA mode, then drag the slider to the On/O position.
To measure your pulse and stress manually from your SmartBand 2
1To start measuring your pulse and stress level, double-press the power key.
The notification lights start to flash orange alternately and then together
when the reading is complete. The results are then displayed on the
SmartBand 2 and Lifelog application on your Android™ device.
2To end the measurement, double-press the power key again.
If the SmartBand 2 cannot detect your pulse, it vibrates three times and the notification
lights start to flash alternately in orange. If the heart rate sensor fails to get a reading, adjust
the SmartBand 2's position on your wrist or clean the sensor.
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To measure your pulse and stress manually from your Android™ device
1From the main application screen of your Android™ device, find and tap
SmartBand 2. The SmartBand 2 immediately attempts to get a reading from
the heart rate sensor and displays the results on the SmartBand 2 or Lifelog
application.
2To end the measurement, quit the SmartBand 2 application.
I don't receive any location data
•Make sure that your Android™ device has an active Internet connection.
•Make sure that you have enabled location services, GPS satellites and Google's
location service on your Android™ device.
The data from the SmartBand 2 looks
incorrect
•Make sure that you wear SmartBand 2 on your dominant wrist when collecting
data, and make sure that you sleep at least one night wearing your SmartBand 2
before attempting to get a measurement.
•Make sure you have an active Internet connection to ensure successful
synchronisation of data between your SmartBand 2 and the Lifelog application on
your Android™ device.
•Manually refresh the data from the Lifelog application to sync the latest data.
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