Comtech EF Data cdm-570a User manual

Re‐FlashingYourCDM‐570A/570ALSatelliteModem
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Re‐FlashingYourCDM‐570A/570ALSatelliteModem1FLG‐CDM570ARevision1
I. Introduction:FirmwareFiles,Naming,Versions,andFormats
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1) MAKESURETOOPERATETHECDM‐570A/LWITHITSLATESTAVAILABLEFIRMWARE.
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2) ETHERNETIPFUNCTIONALITYISAVAILABLEONLYWHENTHECDM‐570A/LIS
EQUIPPEDWITHTHEOPTIONALIPPACKETPROCESSOR.
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TheCDM‐570A/LSatelliteModemisfactory‐shippedwithitslatestversionofoperatingfirmware.Ifyou
needtoupdatethemodemfirmware,youmaydownloadtheupdatefromtheComtechEFDataWeb
site(www.comtechefdata.com).Youmayalsoreceivethefirmwareupdatearchivefileviae‐mailfrom
ComtechEFDataProductSupport.
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Youmayperformthefirmwareupdate,withoutopeningtheCDM‐570A/L,remotelyoversatellite(when
theunitisequippedwiththeoptionalIPPacketProcessor),orbydirectlyconnectingauser‐supplied
MicrosoftWindows‐basedPCtotheCDM‐570A/L‘M&C100’10/100Ethernetport(forunitswithoutthe
optionalIPPacketProcessor)orthe‘Traffic100’10/100Ethernetport(forunitsequippedwiththe
optionalIPPacketProcessor).
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Dothesesteps:
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DownloadthefirmwareupdatearchivefileviatheInternet,oracquirethefilefromComtechEF
DataProductSupport,andtransferthefilestotheUserPC.
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UseWindowsCommand‐linetotransfer,viaFileTransferProtocol(FTP),theextractedfirmware
filesfromtheUserPCtotheCDM‐570A/Lstandbyfirmwareimage.
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UsetheCDM‐570A/LfrontpanelortheCDM‐570AHTTPInterfacetoconfigurethemodemto
operateusingtheupdatedfirmwareimage.
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Toverifythecorrectfirmwarenumber,seeStep1inthenextsectionofthisguide.Thefirmware
downloadfilesareavailablefromComtechEFDataintwoarchivefileformats:*.exe(self‐extracting)
and*.zip(compressed).Somefirewallswillnotallowdownloadingof*.exefiles;inthiscase,download
the*.zipfileinstead.Ifapplicable,oneversionpriortothecurrentreleaseisalsoavailablefor
download.
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Foradditionalhelpwith"zipped"filetypes,refertothehelpfilesprovidedwiththe"PKZIP
forWindows","WinZip",or"ZipCentral"filearchivingprograms.ComtechEFDatadoesnot
support“PKZIPforDOS”duetofilenamingconventions.
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Re‐FlashingYourCDM‐570A/570ALSatelliteModem2FLG‐CDM570ARevision1
II. GettingStarted:PreparefortheFirmwareDownload
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IfyouhavealreadycompletedthisprocedureusingCEFDdocument“Re‐FlashingYour
ComtechEFDataProduct”(CEFDP/NFLG‐FLASHINTRO_rx.pdf,where‘x’isthedocument
revisionnumber),continuetoSectionIII.DownloadingandExtractingtheFirmwareUpdate.
1) First,identifytheCDM‐570A/Lfirmware(number/revisionletter/versionnumber)andtheassigned
EthernetTrafficIPAddress.
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User‐supplieditemsneeded:
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AMicrosoftWindows‐basedPC,equippedwithavailableserialandEthernetports;acompatible
Webbrowser(e.g.,InternetExplorer);andaterminalemulatorprogram(e.g.,TeraTermor
HyperTerminal).
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A9‐pinserialcableandastandardCAT5EthernetcabletoconnecttheCDM‐570A/LtotheUserPC.
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A. Usethe9‐pinserialcabletoconnecttheCDM‐570A/L
‘RemoteControl’porttoaserialportontheUserPC.
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UseanEthernethub,switch,oradirectCAT5Ethernet
cableconnectiontoconnecttheUserPCtotheCDM‐
570A/L‘M&C100’10/100Ethernetport(forunits
withouttheoptionalIPPacketProcessor)orthe‘Traffic
100’10/100Ethernetport(forunitsequippedwiththe
optionalIPPacketProcessor).
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B. OnthePC–Opentheterminalemulatorprogram.
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RefertoyourterminalemulatorprogramHELPfeatureoruserguide
foroperatingandconfigurationinstructions.
Configuretheutilityprogramserialportcommunicationandterminaldisplayoperation:
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38400 bps (Baud Rate) 8 Data Bits 1 Stop Bit
Parity=NO Port Flow Control=NONE Display New line Rx/Tx: CR
Local Echo=ON
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C. OntheCDM‐570A/L–Turnon/connectthepowersource.
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(LEFT) Standard CDM-570A/L AC Unit
(RIGHT) Optional CDM-570A/L -48V DC Unit
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D. IdentifythefirmwareinformationandEthernetTraffic(M&C)IPAddressusingoneofthe
followingmethods:
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Re‐FlashingYourCDM‐570A/570ALSatelliteModem3FLG‐CDM570ARevision1
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Chapter6.FRONTPANELOPERATION
Chapter7.5HTTP(WebServer)INTERFACE
Chapter8.SERIAL‐BASEDREMOTEPRODUCTMANAGEMENT
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UsingtheCDM‐570A/LFrontPanelmenus:
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BaseModemFirmwareInfo–UsetheSELECT:UTILFirmwareInfoImage#1or
Image#2Bulkmenubranches,asshowninthisexample:
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Bulk#1: MM/DD/YY
FW-0020683* #.#.#
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IPPacketProcessorFirmwareInfo–UsetheSELECT:UTILFirmwareInfoPaP
menubranches,asshowninthisexample:
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PaP: MM/DD/YY
FW-0020781* #.#.#
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EthernetIPAddress–UsetheCONFIG:RemEthernetAddressmenubranch,as
showninthisexample:
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Ether IP Address/Range:
192.168.001.011/24 ◄►,▲▼
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UsingtheCDM‐570AHTTPInterface(viatheUserPCWebBrowser–thisassumesthatyou
havealreadynotedtheTraffic/ManagementIPAddress,whichwaspreviouslyrequiredto
opentheCDM‐570AHTTPInterface):
BaseModemFirmwareInfo–Usethe‘Admin|Firmware|Modem’page,asshowninthis
example:
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IPPacketProcessorFirmwareInfo–Usethe‘Admin|Firmware|PacketProcessor’page,
asshowninthisexample:
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Re‐FlashingYourCDM‐570A/570ALSatelliteModem4FLG‐CDM570ARevision1
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EthernetIPAddress–Usethe‘Configuration|LAN’pagetoviewtheIPAddress/Mask,as
showninthisexample:
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UsingtheCDM‐570A/LSerialRemoteInterface(viatheUserPC/terminalemulator
program):
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FirmwareInfo–Usethe<0/SWR?(condensed)or<0/FRW?(detailed)remotequery.
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EthernetTrafficIPAddress–Usethe<0/IPA?remotequery.
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2) Next,createatemporaryfolder(subdirectory)ontheUserPCforthefirmwarearchivedownload.
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Driveletter“c:”isusedintheseexamples.Anyvalid,writabledrivelettercanbe
used.
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Typicalforalltasks:Typethecommandwithoutquotes,andthenpressEnterto
execute.
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ThereareseveralwaystocreateatemporaryfolderonaWindows‐basedPC:
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A. UsetheWindowsDesktoptocreateandrenamethetemporaryfolder.
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Right‐clickanywhereonthedesktoptoopenthepopupsubmenu,andthenselectNew>
Foldertocreateatemporaryfolderonthedesktop.
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Right‐clickonthenewfolderandthenselect“Rename”fromthepopupsubmenu.Rename
thisfolderto"temp"orsomeotherconvenient,unusedname.
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Re‐FlashingYourCDM‐570A/570ALSatelliteModem5FLG‐CDM570ARevision1
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B. UseWindowsExplorertocreateandrenamethetemporaryfolder.
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SelectFile>New>Foldertocreateatemporaryfolder.Thiscreatesthenewfolderinthe
activefolder.
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Right‐clickthe“NewFolder”foldername,andthenrenamethisfolderto"temp"orsome
otherconvenient,unusedname:

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C. Usethe‘Run’and‘Browse’windowstocreateandrenamethetemporaryfolder.
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Select[Start]ontheWindowstaskbar,andthenclicktheRun...icon.Thisopensthe‘Run’
window.
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Click[Browse]inthe‘Run’window.Thisopensthe’Browse’window.
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ClicktheCreateNewFoldericoninthe‘Browse’window.Thiscreatesthenewfolder.
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Right‐clickthe“NewFolder”foldername,andthenrenamethisfolderto“temp”orsome
otherconvenient,unusedname:

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D. UseWindowsCommand‐linetocreatethetemporaryfolder.
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First,click[Start]ontheWindowstaskbar,andthenclicktheRun...icon(or,dependingon
WindowsOSversionspriortoWindows95,clicktheMS‐DOSPrompticonfromtheMain
Menu).
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Next,openaCommand‐linewindow…

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Re‐FlashingYourCDM‐570A/570ALSatelliteModem6FLG‐CDM570ARevision1
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oForWindows95orWindows98,type“command”(or,foranyWindowsOSversions
laterthanWindows98,type“cmd”or“command”):
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oAlternately,from[Start],selectAllPrograms>Accessories>CommandPrompt.
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oFinally,fromtheCommand‐lineprompt(c:\>),type“mkdirtemp”or“mdtemp”(mkdir
andmdstandformakedirectory),andthenclick[OK]:


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Thereshouldnowbea"temp"foldercreatedandavailableforplacementofthe
firmwarefiledownload.
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Re‐FlashingYourCDM‐570A/570ALSatelliteModem7FLG‐CDM570ARevision1
III. DownloadandExtracttheFirmwareUpdate

IfyouhavealreadycompletedthisprocedureusingCEFDdocument“Re‐FlashingYour
ComtechEFDataProduct”(CEFDP/NFLG‐FLASHINTRO_rx.pdf,where‘x’isthedocument
revisionnumber),continuetoSectionIV.PerformingtheEthernetFTPUploadProcedure.
1) First,downloadthefirmwareupdatefilefromtheComtechEFDataWebsite:

A. Goonlinetowww.comtechefdata.com.

B. OntheMainpage–underSupportInformationortheSupporttab,selecttheSoftware
Downloadshyperlink.

C. OntheSoftwareDownloadspage–clickDownloadFlashandSoftwareUpdateFiles.

D. OntheFlash&SoftwareUpdateFilespage–selectthe(SelectaProductLine)Satellite
Modemshyperlink.
E. OntheSatelliteModemsproductpage–selecttheCDM‐570A&CDM‐570ALproducts
hyperlink.

F. SelecttheappropriatefirmwarearchiveEXEorZIPfiledownloadhyperlink.

G. Downloadthearchivefiletothetemporaryfolder.

OncetheEXEorZIPhyperlinkisselected,the‘FileDownload’windowopensandprompts
selectionof[Open]or[Save]:

oClick[Open]toturnoverfileextractiontotheuser‐suppliedutilityprogram.Besureto
extractthefirmwarefilestothe“temp”foldercreatedearlier.

oClick[Save]toopenthe‘SaveAs’window.Besuretoselectand[Save]thearchive*.exe
or*.zipfiletothe“temp”foldercreatedearlier.

oOtherwise,click[Cancel]toquitandexitthefiledownloadprocess.



2) Next,extractthefirmwarefilesfromthearchivefile.
(IfnotalreadydonewithFileDownload>[Open])Extractthefirmwarefilesfromthe
downloaded*.exeor*.ziparchivefilewiththeuser‐suppliedutilityprogram:

oDouble‐clickonthearchivefilename,andthenfollowthepromptsprovidedbythe
user‐suppliedutilityprogram.Extract,ataminimum,twofiles:



Re‐FlashingYourCDM‐570A/570ALSatelliteModem8FLG‐CDM570ARevision1
FortheBaseModemfirmwareupdate(where‘*’istherevisionletterand‘#.#.#’isthe
firmwareversionnumber):

FW‐0020683*_#.#.#.bin–theFirmwareBulkimagefile,and

CDM‐570A_FW‐0020683*_ReleaseNotes_v#.#.#.pdf–theFirmwareReleaseNotes
PDFfile.

FortheIPPacketProcessorfirmwareupdate(where‘*’istherevisionletterand‘#_#_#’
isthefirmwareversionnumber):

Without3XDES–FW‐0020781*_CDM‐570A_PaP_#_#_#.bin

–or–

With3XDES–FW‐TBDx.bin

–and–

CDM‐570A_PaP_Release_Notes_v#.#.#.pdf(oravariationofthisfilename,where‘*’is
therevisionletterand‘#.#.#’isthefirmwareversion).

3) Confirmavailabilityofthefirmwarefilesinthetemporaryfolder.Thereareseveralwaysyoumay
viewthecontentsofthetemporaryfolderonaWindows‐basedPC:

A. FromtheWindowsDesktop:

Double‐left‐clickthe“temp”foldersavedtotheWindowsDesktop.

UseWindowsExplorertolocate,andthendouble‐left‐clickthe“temp”folder.

UsetheBrowsewindow([Start]>...Run>[Browse])tolocate,andthendouble‐clickthe
“c:\temp”folder.

B. UsingCommand‐line:

Type“cdc:\temp”attheCommand‐lineprompttochangetothetemporarydirectory
createdearlierusingCommand‐line.

Type“dir”tolistthefilesextractedtothetemporarydirectoryfromthedownloadedarchive
file.

Thefirmwarefileshavebeensuccessfullydownloadedandarenowavailablefortransferto
theCDM‐570A/L.





Re‐FlashingYourCDM‐570A/570ALSatelliteModem9FLG‐CDM570ARevision1
IV. PerformtheEthernetFTPUploadProcedure

1) Youmayproceedwiththefirmwareupdateprocedureundertheassumptionsthat:

YourCDM‐570A/Lisconnectedtoauser‐supplied,Windows‐basedPC,and:

oYourPCserialportisconnectedtotheCDM‐570A/L“RemoteControl”port
withastandarduserserialcable.

oYourPCEthernetportisconnectedtotheCDM‐570A/LIPPacketProcessor
“Traffic100”Ethernetportwithauser‐suppliedhub,switch,ordirectEthernet
cableconnection.

oYourPCisrunningaterminalemulationprogram(foroperationoftheCDM‐
570A/L’sSerialInterface)andacompatibleWebbrowser(foroperationofthe
CDM‐570AHTTPInterface).

YourCDM‐570A/LfirmwareandEthernetTraffic/ManagementIPAddresshasbeen
notedusingeithertheCDM‐570A/L’sSerialInterfaceortheCDM‐570AHTTP
Interface‘Admin|Firmware|BaseModem’/‘Admin|Firmware|Packet
Processor’and‘Configuration|LAN’pages,respectively.

Thelatestfirmwarefileshavebeendownloadedorotherwisereceivedfrom
ComtechEFDataandareavailableontheUserPCinanaccessibletemporary
folder.

2) Modemredundancyfeaturesmustbedisabledpriortoupdate.

3) WhenupdatingfirmwareonmodemsequippedwiththeIPPacketProcessor,you
mustuploadboththeBaseModemandIPPacketProcessorfirmwarefiles,andselect
thefirmwareslotspriortorebootingthemodem.

BeforeyoucantransferthefirmwarefilesfromtheUserPCtotheCDM‐570A/L,youmustfirstuse
Command‐lineto“ping”themodemtoconfirmproperconnectionandcommunicationbetweenthe
UserPCandthemodem:

Type“pingxxx.xxx.xxx.xxx”attheCommand‐lineprompt(where‘xxx.xxx.xxx.xxx’istheunit
EthernetTraffic/ManagementIPAddress).Theresponseshouldconfirmwhethertheunitisproperly
connectedandcommunicating.

YoumayproceedonceyouhaveverifiedUserPC‐to‐Modemcommunications.

1) UseCommand‐linetotransfer(FTP)thefilesfromtheUserPCtotheCDM‐570A/L:

A. Type"ftpxxx.xxx.xxx.xxx"(where‘xxx.xxx.xxx.xxx’istheCDM‐570A/LEthernet
Traffic/ManagementIPAddress).

B. TheAdminUserNameandPasswordwhenprompted.ThedefaultUserNameandPasswordis
“comtech”.



Re‐FlashingYourCDM‐570A/570ALSatelliteModem10FLG‐CDM570ARevision1
C. Type“bin”tosetthebinarytransfermode.

D. Type“prompt”andthen“hash”tofacilitatethefileupload.

TobeginthefiletransfertransferfileFW‐0020683*_#.#.#.bin(where‘*’istherevision
letterand‘#.#.#’istheversionnumber):

oIftheIPPacketProcessorisnotinstalledorisinstalledbutinactive:

Type"putFW‐0020683*_#.#.#.bina:\bulk.bin:"tobeginthefiletransfers–the
destination“a:\bulk.bin”mustbealllowercase.

oIftheIPPacketProcessorisinstalledandactive:

Type“putFW‐0020683*_#.#.#.bin”(makesureyoudonottypethedestination
“a:\bulk.bin”aswasdoneforthepreviousuploadoption).

Foreitheroption,itwilltakeseveralminutestotransferthefileandupdatethefirmwareimage.

E. Oncethefiletransfers,Command‐linedisplaystheuploadresult,similarto:

ftp: XXXXXXX bytes sent in XX.XXSeconds XXX.XXXKbytes/sec.

Intheeventyoureceivethe“Connectionclosedbyremotehost.”message,
waitanotherminutebeforecontinuing.Thefirmwareuploadsometimes
takeslongerthantheFTPclientallows.
F. OncetheFTPuploadiscomplete,astheupgradeprocesscontinues,themodemfrontpanel
displays:

UPGRADING FIRMWARE
Please Wait...

Theprocesssequencesthroughseveralblocks–thiswilltakeseveralminutes.Oncetheupdate
processiscomplete,themodemreturnsyoutothepreviouslyactivemenuscreen.

G. Type"bye"toterminatetheFTPsession,andthenclosetheCommand‐linewindow.

2) Usethemodemfrontpanelmenus,theCDM‐570AHTTPInterface‘Admin|Firmware|Modem’
page,orissuetheSerialRemoteInterface<0/SWR?or<0/FRW?query,asshownpreviously,to
verifythatthePC‐to‐ModemFTPfiletransferwassuccessful.


IfyouareaBaseModemuser,theCDM‐570A/Lisnowoperatingwithitslatestfirmware
andyoumayskiptoStep6.However,ifyouarerunningaCDM‐570A/Lwiththeoptional
IPPacketProcessorinstalled,doNOTrebootatthistime–onceyouhaveuploadedthe
BaseModemfirmwareyoumustproceedtothenextstep(Step3)touploadtheIP
PacketProcessorfirmware.

3) BeforeyoucanuploadtheIPPacketProcessorfirmware,youmustfirstspecifiywhichfirmwareslot
willreceivethefirmwareupdatefiletransfer.



Re‐FlashingYourCDM‐570A/570ALSatelliteModem11FLG‐CDM570ARevision1
OntheCDM‐570AHTTPInterface‘Admin|Firmware|PacketProcessor’page,usethe
‘UpgradeTo’drop‐downlisttoselectLatest,Image1,orImage2.

Click[Submit]tosave.

Youmayproceedonceyouhavespecifiedthefiletransferdestinationslot.

4) UseCommand‐linetoinitiatetheFTPsessionwiththemodem.
A. Type"ftpxxx.xxx.xxx.xxx"(where‘xxx.xxx.xxx.xxx’istheCDM‐570A/LEthernet
Traffic/ManagementIPAddress).

B. EntertheAdminUserNameandPasswordtocompletelogin.

C. Type"bin"tosetthebinarytransfermode.

D. Type"prompt",andthentype"hash"tofacilitatethefileupload.

E. Type“putFW‐0020781*_CDM‐570A_PaP_#_#_#.bin”tobeginthefileupload.Itwilltake
severalminutestotransferandwritethefilestoflashmemory.Oncethefiletransfers,
Command‐linedisplaystheuploadresult,similarto:

200 Port OK
150 Opening data connection
226 Packet Processor upgrade complete – Safe to reboot.
ftp: XXXXXXXX bytes sent in X.XXSeconds XXXX.XXKbytes/sec.
F. OncetheFTPuploadiscomplete,astheupgradeprocesscontinues,themodemfrontpanel
displays:

IP OPTION CARD UPGRADING
..PLEASE WAIT

G. Theprocesssequencesthroughseveralblocks–thiswilltakeseveralminutes.Oncetheupdate
processiscomplete,themodemfrontpaneldisplays:

Upgrade finished
Press CLEAR to continue.

PressthemodemfrontpanelCLEARkeyasprompted.

H. Type"bye"toterminatetheFTPsession,andthenclosetheCommand‐linewindow.

5) UsethemodemfrontpanelmenusortheCDM‐570AHTTPInterface‘Admin|Firmware|Packet
Processor’pagetoverifythatthePC‐to‐ModemIPPacketProcessorfirmwareFTPfiletransferwas
successful.

6) Usethemodemfrontpanelmenusand/ortheCDM‐570AHTTPInterface‘Admin|Firmware|
Modem’pageand,asapplicable,the‘Admin|Firmware|PacketProcessor’pagetoselectthe
desiredfirmwareimagestobootfrom:


Re‐FlashingYourCDM‐570A/570ALSatelliteModem12FLG‐CDM570ARevision1
A. Usingthemodemfrontpanelmenus:

First,toselectthedesiredBootImage,makesurethatyouareoperatinginLOCALmode
(CONFIG:RemoteLocal).

FortheBaseModemfirmwareimage,gototheSELECT:UtilitiesFirmwareSelect
menubranchandusethe▲▼ arrowkeystoselecttheNextRebootImageas1or2.Press
thefrontpanelENTERkeywhendone.

B. UsingtheCDM‐570AHTTPInterface:

FortheBaseModemfirmware,gotothe‘Admin|Firmware|Modem’page.Usethe‘Next
Reboot,willuse’drop‐downlisttoselectLatest,Image#1orImage#2.Click[Submit]to
save.

FortheIPPacketProcessorfirmware,gotothe‘Admin|Firmware|PacketProcessor’
page.Usethe‘BootFrom’drop‐downlisttoselectLatest,Image#1orImage#2.Click
[Submit]tosave.
7) ReboottheCDM‐570A/L.Youmayperforma‘softreboot’ora‘hardreboot’asfollows:
Forasoftreboot,usetheCDM‐570AHTTPInterface‘Admin|Reboot’page.Click[Reboot
Now].Boththewebpageandthemodemfrontpanelwilldisplaymessagessimilarto
“Rebooting, Please wait...”asrebootcommences.

Forahardreboot,fromCDM‐570A/Lrearpanel,turnofforotherwisedisconnect,andthen
turnon/reconnectthepowersourcetoexecuterebootofthemodem.

Thesystemrebootiscompleteoncethemodemfrontpaneldisplaysthetop‐level“splash”
screen:
Comtech CDM-570AL Modem
Firmware Version: #.#.#

YouwillneedtologintoanewWebsessionatthistime.TheCDM‐570AHTTPInterface‘Home’
pagewillservetoverifythatthenewfirmwareversionisactive,asshowninthisexample:



TheCDM‐570A/Lisnowoperatingwithitslatestfirmware.Thefirmwareupdateprocessis
nowcomplete.