
Technical Data
16
Troubleshooting
Fault Cause Solution
Pump does not run when
the motor starter is activated
Supply failure or no power supply Check connections or restart the
power supply
Main contacts in motor starter are not
making contact or the motor coils are
defective
Reconnect or replace contacts or
magnetic coil
Pump or piping system may be
obstructed causing a jam
Clean the obstruction and restart
pump
Pump or auxiliary circuits protection
fuses blown Replace fuses
Tripping of anti-dry running
protection
Check the water level in the tank
or the water system pressure.
If everything is in order, check the
protection device and its cables
Motor protector or thermal relay has
tripped out Reset the motor or thermal protector
Motor may have failed Replace the motor
Starter overload trips immediately
when the power is switched on
Overload setting is too low Set the motor starter correctly
The cable connection is loose or faulty Fasten or replace the cable
connection
One fuse is blown Replace fuse and try starting again
Pump is jammed by an obstruction Check and clean obstruction from
system
Contacts in overload are faulty Replace motor starter contacts
The motor winding is defective Replace the motor
Low voltage (Especially at peak time) Check the power supply
The pump starts up but, after
a period of time, the thermal
protector trips out or the fuses blow.
Worn motor bearings causing motor
to overheat Replace motor bearings
The pump’s delivery rate is higher
than the specified rate on the pump
nameplate
Partially close the on-off valve
located discharge side until the
delivery rate returns to within the
specified limits
There are obstructions inside the
pump or pumping system
Disassemble and clean the pump and
piping
Less viscous liquids may cause the
motor to work too hard and overload
the motor, causing the motor to
overheat
Check the actual power requirements
based on the characteristics of the
liquid being pumped, and replace
the motor accordingly
The pump start, but after a short time
the thermal protector trips
The voltage is not within the motor‘s
operating limits Check the operating of the pump
The control panel is situated in an
excessively heated area or is exposed
to direct sunlight
Protect the control panel from heat
sources and from the sun
A phase in the power supply is missing Check the power supply