Spectra Logic Spectra nTier300 User manual

Spectra NTIER

Data Drive Replacement

Instructions

PN 90990012 Revision B

Notices

Except as expressly stated herein, Spectra Logic Corporation makes available this Spectra®product and

associated documentation on an “AS IS” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR

IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE, BOTH OF WHICH ARE EXPRESSLY DISCLAIMED. In no event shall Spectra Logic

be liable for any loss of profits, loss of business, loss of use or data, interruption of business, or for indirect,

special, incidental or consequential damages of any kind, even if Spectra Logic has been advised of the

possibility of such damages arising from any defect or error.

Information furnished in this manual is believed to be accurate and reliable. However, no responsibility

is assumed by Spectra Logic for its use. Due to continuing research and development, Spectra Logic may

revise this publication from time to time without notice, and reserves the right to change any product

specification at any time without notice.

If you do not agree to the above, do not use the Spectra product; instead, promptly contact Spectra Logic

for instructions on how to return the product for a refund.

Trademarks

RXT and nTier are trademarks of and BlueScale, Spectra, SpectraGuard, TeraPack, and the Spectra Logic

trademarks and registered trademarks are the property of their respective owners.

Part Number

90990012

Document Revision History

Revision Date Description

A January 2008 Initial release of data drive replacement instructions for nTier500

B October 2008 Updated to include nTer300 and incorporate instructions for nTier700

from 90990022, which will be obsoleted.

Contacting Spectra Logic

To obtain general information

Spectra Logic Web Site: www.spectralogic.com

United States Headquarters European Office

Spectra Logic Corporation

1700 North 55th Street

Boulder, CO 80301

USA

Phone: (800) 833-1132 or (303) 449-6400

International: 00 (1) 303 449 6400

Fax: (303) 939-8844

Spectra Logic Europe Ltd.

Magdalen Centre

Robert Robinson Avenue

Oxford Science Park

OXFORD

OX4 4GA

United Kingdom

Phone:44 (0) 870 112 2150

Fax: 44 (0) 870 112 2175

SpectraGuard Technical Support

Web Site: www.spectralogic.com/support

Knowledge Base: www.spectralogic.com/knowledgebase

Phone Numbers:

Toll Free (United States and Canada: (800) 227-4637

International: 00 (1) 303 449 0160

Email: suppor[email protected]

Spectra Logic Sales

Web Site: www.spectralogic.com/shop

United States and Canada

Phone:(800) 833-1132 or (303) 449-6400

Fax: (303) 939-8844

Email: [email protected]

European Office

Phone:44 (0) 870 112 2150

Fax: 44 (0) 870 112 2175

Email: [email protected]

Media Sales

Email: [email protected]

Contents

Introduction 5

Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Replacing an nTier300 VTL or nTier500 Data Drive 6

Preparing for Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Estimated Time Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Prepare the Work Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Materials and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Identify the Malfunctioning Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Remove the Front Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Replacing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Remove the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing the Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Replacing an nTier700 or nTier700 VTL Data Drive 15

Preparing for Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Estimated Time Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Prepare the Work Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Materials and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Identify the Malfunctioning Drive and Power It Down . . . . . . . . . . . . . . . . . . . 16

Unlock and Extend the Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Replacing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Remove the Malfunctioning Drive from the Blade. . . . . . . . . . . . . . . . . . . . . . . 22

Install the New Drive on the Sled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Install the New Drive in the Blade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Returning a Malfunctioning Drive 27

Packaging the Drive for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Shipping RMA Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Introduction

These instructions describe replacing a data drive in the following Spectra®nTier

products:

Spectra nTier300 Virtual Tape Library (VTL) appliance (nTier300 VTL)

Spectra Tier500 Intelligent Secondary Storage appliance (nTier500)

Spectra nTier700 VTL appliance (nTier700 VTL)

Spectra Tier700 Intelligent Secondary Storage appliance (nTier700)

Except where noted, the data drive replacement instructions for the nTier300 VTL and

the nTier500 are identical (see Replacing an nTier300 VTL or nTier500 Data Drive on

page 6); the instructions for the nTier700 VTL and the nTier700 are also identical (see

Replacing an nTier700 or nTier700 VTL Data Drive on page 15).

Typographical Conventions

These release notes use the following conventions to highlight important information:

Note: Read notes for additional information or suggestions about the current

topic.

These release notes use an arrow (>) to describe a series of menu selections. For

example:

Select General > Overview.

— means —

Select General, then select Overview.

Important

Read text marked by the “Important” icon for information that

will help you complete a procedure or avoid extra steps.

Caution

Read text marked by the “Caution” icon for information you

must know to avoid damaging the library, the tape drives, or

losing data.

Warning

Read text marked by the “Warning” icon for information you

must know to avoid personal injury.

German: Lesen Sie markierten Text durch die “Warnung”-

Symbol für die Informationen, die Sie kennen müssen, um

Personenschäden zu vermeiden.

Replacing an nTier300 VTL or nTier500 Data Drive

Replacing an nTier300 VTL or nTier500 Data

Drive

These instructions describe replacing a data drive in the Spectra®nTier300

Deduplication Virtual Tape Library (VTL) appliance (the nTier300 VTL) or the nTier500

Intelligent Secondary Storage appliance (the nTier500). The appliances are referred to

as the nTier300/500 in these instructions. Except where noted, the procedure for

replacing a data drive is the same for both appliances.

Note: The illustrations in these instructions show the nTier500, which can

contain from eight to sixteen data drives mounted on individual drive

sleds, depending on the configuration. The nTier300 VTL contains eight

drives. In both products, the data drives are accessed from the front of

the appliance.

If one or more drives in the nTier300/500 are not functioning properly, the Drives tab

on the Overview page of the BlueScale web interface turns red, indicating an error

condition. Although the RAID 6 volume can continue to operate with one or two

malfunctioning drives, you run the risk of data loss if a third drive fails. Replace any

malfunctioning drive(s) as soon as possible to avoid degraded performance.

Preparing for Replacement

Spectra Logic recommends that you back up your nTier300/500 configuration before

replacing a data drive. Refer to the documentation that accompanied your

nTier300/500 for information about backing up your configuration.

Estimated Time Required

Replacing a data drive takes about five minutes. This procedure can be performed

without interrupting the operation of the nTier300/500. As soon as you install the new

drive, it automatically powers on and the RAID-6 volume to which the drive belongs is

rebuilt using the parity data stored on the remaining drives in the volume.

Note: Rebuilding the RAID-6 volume may take up to 28 hours. During this time,

the throughput of data to the RAID volume is reduced until rebuild is

complete and the drives are resynchronized.

Prepare the Work Area

Ensure that the environment is free of conditions that could cause electrostatic

discharge (ESD)—If possible, use an antistatic mat and a grounded static protection

wristband during installation. If a mat and wristband are not available, touch a known

grounded surface, such as the nTier700’s metal chassis.

Preparing for Replacement

Materials and Tools

Required:

A grounded anti-static wristband

A replacement data drive

A #2 Phillips screwdriver

An anti-static bag for the malfunctioning data drive

Shipping materials for returning the malfunctioning data drive to Spectra Logic

Recommended:

An anti-static mat

Identify the Malfunctioning Drive

Note: If you are uncertain about which drive to replace, contact SpectraGuard

Support for assistance (see Contacting Spectra Logic on page 3).

Note: You can also use the operator panel on the nTier500 cover to identify a

malfunctioning drive (see Using the nT500 Operator Panel to Identify a

Malfunctioning Drive on page 9).

Use the following steps to identify the malfunctioning drive through the BlueScale web

interface.

1. Open a web browser on a computer connected to the same network as the

nTier700.

2. Log into the BlueScale web interface as described in the Spectra nTier500 User

Guide or the Spectra nTier300 VTL Installation Guide.

Replacing an nTier300 VTL or nTier500 Data Drive

3. The BlueScale web interface displays the Overview page. The red Drives tab

indicates that a drive is experiencing an error condition.

4. Select the Drives tab on the Overview screen to display status information about the

drives. Scroll down to see a list of the drives and their status. The malfunctioning

drive is indicated by an error icon and a status of failed (Drive 5 in Figure 2).

Figure 1 The Overview page (nTier500).

Figure 2 Drives category showing a failed drive.

Preparing for Replacement

Using the nT500 Operator Panel to Identify a Malfunctioning Drive The operator panel on

the nTier500 cover also indicates when there is a problem with one of the drives. When

a drive is not operating correctly, a red warning symbol displays on the general status

tab (Figure 3). Selecting the Drive Status tab provides more detailed information about

the data drives, including the status and location of individual drives. If a drive needs

replacement, a red warning symbol displays for the specific drive (see Figure 4).

Remove the Front Cover

1. If the front cover is installed, insert a key into the lock on each side of the front

cover. Turn both keys until they are in the vertical position to unlock the cover

(Figure 5).

2. Carefully pull the cover straight out from the chassis to remove it. Set the cover

aside.

Figure 3 The general status tab,

indicating a drive problem. Figure 4 The Drive Status tab,

indicating an error condition for drive 5.

Figure 5 Turn both keys to the vertical

position to unlock the cover.

Replacing an nTier300 VTL or nTier500 Data Drive

Replacing the Drive

The data drives are mounted on custom drive sleds that provide the mounting and

electrical connections required to operate them in the nTier300/500 chassis. Only

install drives that you purchase from Spectra Logic. For assistance, see Contacting

Spectra Logic on page 3.

Remove the Drive

Use the following steps if you need to remove a drive.

1. Put on the provided anti-static wristband and attach it to an unpainted metallic

surface. Leave the wristband on throughout the entire replacement procedure.

2. Locate the malfunctioning drive you previously identified (see Identify the

Malfunctioning Drive on page 7).

Caution

Any damage to the nTier300/500 caused by failure to protect

it from electrostatic discharge (ESD) voids the warranty. To

protect it and the data drives from damage:

Wear an anti-static wristband, properly grounded,

throughout the procedure. If a wristband is not available,

touch a known grounded surface, such as the unpainted

metal chassis. An anti-static wristband is included with the

accessories.

Leave the drive in its anti-static bag until you are ready to

install it.

Do not place the un-bagged drive on any metal surfaces.

Caution

When removing a drive while the system is powered-on, slide

the drive sled out of the chassis approximately 1 inch, just

enough to disengage the drive sled’s interface connector from

the chassis. Leave the sled in that position for approximately

20 seconds before completely removing it from the system.

This delay gives the drive’s platters time to stop spinning,

which will help avoid further potential damage that might

interfere with an accurate failure analysis.

Caution

When removing the upper right-most drive in an nTier500, be

careful not to bump the PC card extending out from the

chassis. You could damage the card or inadvertently press the

power button and inadvertently turn off the unit.

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