Spectra Logic T-Series Spectra T120 User manual

Spectra®T120 Library
ASM Field Guide
P.N. 90950002 Revision B
Copyright © 2006 Spectra Logic Corporation. All rights reserved.

Notices
2
Notices
Except as expressly stated herein, Spectra Logic Corporation makes available the Spectra T120 library and
associated documentation on an “as is” basis, without warranty of any kind, either expressed or implied,
including but not limited to the implied warranties of merchantability or fitness for a particular purpose. In
no event shall Spectra Logic be liable for any loss of profits, loss of business, loss of use or data, interruption
of business, or for indirect, special, incidental or consequential damages of any kind, even if Spectra Logic
has been advised of the possibility of such damages arising from any defect or error.
Information furnished in this manual is believed to be accurate and reliable. However, no responsibility
is assumed by Spectra Logic for its use. Due to continuing research and development, Spectra Logic may
revise this publication from time to time without notice, and reserves the right to change any product
specification at any time without notice.
Some products or services mentioned in this manual are provided by companies other than Spectra
Logic. Inquiries about one or more of these products or services should be sent directly to the company
in question.
Spectra Logic Contact Information
United States Headquarters European Office
Mailing Address Spectra Logic Corporation
1700 N 55th Street
Boulder CO 80301
USA
Mailing Address Spectra Logic Europe Ltd.
Magdalen Centre
Robert Robinson Avenue
Oxford Science Park
OXFORD
OX4 4GA
United Kingdom
Phone
Fax
[phone] or [phone]
[phone]
Phone
Fax
[phone]
[phone]
Web Site http://www.SpectraLogic.com

3
Contents
Chapter 1. Introduction 5
About ASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2. Component Location 7
Chapter 3. USB Memory Key Instructions 8
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using the USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 4. Drive Replacement 10
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Preparing the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Determining the Drive’s Physical Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Replacing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 5. Power Supply Replacement 15
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Replacing the 5V/12V Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Contents
4
Chapter 6. LCM/RCM Replacement 18
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Replacing the LCM/RCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 7. Robotic Assembly Replacement 21
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Preparing the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Spectra T120 Library Component Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Removing the Robotic Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Disassembling the Old Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Assembling the New Picker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Installing the New Picker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Finish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 8. QIP Replacement 45
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Preparing the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Replacing the QIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 9. Returning Components 49
Packaging a Component for Return to Spectra Logic . . . . . . . . . . . . . . . . . . . . . . . 49
Domestic RMA Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
International Returns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Index 53

5
1 Introduction
About ASM
Assisted Self-Maintenance (ASM) is a type of technical support that allows customers to
save time and money by controlling general maintenance issues themselves. Spectra
Logic’s ASM program for the Spectra T120 library provides customers with a a USB
device for regular maintenance procedures. It also provides customers with a stock of
Customer Replaceable Units (CRUs) for the library. CRUs are library components that
are kept at the customer site so that the customer can quickly and easily replace them
as necessary. After replacing a malfunctioning component with a new one stocked on
site, the malfunctioning component must be returned to Spectra Logic; a new
replacement component is shipped to the customer for future use.
Telephone Support
Customers should work closely with Technical Support before and during the
replacement of any library component. ASM customers have access to Technical
Support staff from 8am to 5pm local time, but also have the option of 24-hour-a-day
telephone access to Technical Support, depending on the service contract purchased.
Computer-Based Training
ASM customers have access to computer-based training (CBT) from Spectra Logic. CBT
offers an overview and theory of operation for the library as well as configuration,
operation, and instruction on replacement of all CRU components. Upon completion of
the CBT course, attendees are fully certified to perform component replacements.
Technical Support Contact Information
Note: International customers serviced through an international service
provider partner should contact the local service provider directly.
Location Phone E-Mail
United States and Canada 1.800.227.4637 suppor[email protected]
Europe 44 (0) 870.112.2185 gb-spectralogicsuppor[email protected]
All Other Locations 1.303.449.0160 suppor[email protected]

Chapter 1. Introduction
6
About This Guide
This guide describes how to use the USB device that is included in each ASM kit.
This guide also describes the replacement of Spectra T120 library CRUs. The number
and type of CRUs available is dependent on the ASM service plan purchased. The
following table outlines the CRUs for each plan.
To make sure that you have the latest version of this guide, visit the Spectra Logic Web
site at www.spectralogic.com.
Related Publications
•Spectra T120 Library User Guide (P.N. 90950000) provides all information for
configuration and maintenance, as well as troubleshooting and reference material.
•Spectra T120 Library Release Notes (P.N. 90950001) provides the most up-to-date
information, including updates to this user guide and important media information.
Conventions Used in this Guide
This guide uses the following special conventions:
Note: Read Notes for additional information or suggestions about the
topic or procedure being discussed.
Caution: Read Cautions to learn ways to avoid damaging equipment.
Warning: Read Warnings to learn ways to avoid personal injury.
ASM Support Plan CRUs
ASM Basic ASM Basic Plus ASM Gold ASM Gold Plus
Drive Drive Drive Drive
Power Supply Power Supply Power Supply Power Supply
QIP Robotic Picker Robotic Picker
LCM/RCM LCM/RCM
QIP

7
2 Component Location
The drives, QIPs, 5V/12V power supplies, and the LCM/RCM are located on the back of
the library (Figure 2-1).
The picker is inside the library and is accessed through the front door. To service the
picker, you must first power down the library, then you can use the library key to open
the door (Figure 2-2).
Figure 2-1 Rear view of the library (one power supply bay shown empty).
Figure 2-2 Front view of the library.
LCM/RCM
Power
Drives
QIP
Supply
Keyhole
Soft Power
Switch

8
3 USB Memory Key Instructions
The USB memory key can be used for:
• Downloading firmware to the library for updating the library and its components.
• Saving results of diagnostic traces run on the library and its components.
Before You Begin
Required Tools and Materials
You need a USB memory key to complete this procedure; one Spectra Logic USB
memory key (P.N. 90940206) is included in your ASM kit, but any USB memory key
will work.
You can purchase additional USB memory keys at any time by contacting your sales
representative or by visiting the Spectra Logic Web site at www.SpectraLogic.com.
Figure 3-1 A Spectra Logic USB memory key.

Chapter 3. USB Memory Key Instructions
9
Using the USB Device
Inserting the USB Device
1. Locate the LCM/RCM
If necessary, see Component Location on page 7.
2. Insert the USB memory key into the LCM/RCM
See Figure 3-2, shown to the right.
Downloading from the USB Device
Continuing Backups when Downloading
Do not run backups while executing updates from downloaded
firmware. Updated components automatically reboot when updates
are complete, which could interrupt a backup operation.
It is safe to run backups while downloading firmware packages from the USB memory
key. However, because users often update firmware immediately after downloading it,
Spectra Logic recommends waiting until backups have completed.
Note: The only data you should download from the USB memory key is
firmware packages. See the Spectra T120 Library User Guide for
instructions on executing package updates.
Saving to the USB Memory Key
Continuing Backups when Saving
It is safe to run backups while saving to the USB memory key. It is also safe to run
backups while running traces (trace results are the data most often saved to USB).
For instructions on running traces, see the Spectra T120 Library User Guide. Trace
results saved to USB can be reviewed from any device that can read from USB.
Note: Plug the USB memory key in to the LCM/RCM before running
traces to allow time for memory key recognition.
Figure 3-2

10
4 Drive Replacement
Before You Begin
Required Tools and Materials
The new drive must be of the same type as the old drive; check the P.N. on the box.
Note: After removing the new drive from its packaging, be sure to keep
the packaging to return the malfunctioning drive to Spectra Logic.
Continuing Backups
Drives Attached to QIPs: Backups running to all other drives in the library can safely
continue during the replacement of the malfunctioning drive.
Daisy-Chained Drives: Every drive in the daisy-chain is interrupted as the SCSI chain is taken
apart to remove the failed drive, so backups to those drives should be stopped.
Identifying the Malfunctioning Drive
Typically, the library displays a message indicating the drive problem, which includes a
drive identifier required to identify the drive. The identifier is formatted as LTO-DRVx
or SAIT-DRVx, with xindicating the drive’s position in the library. Drives are numbered
from the bottom up (for a diagram, see Figure 4-3 on page 12).
Figure 4-1 A Spectra T120 library drive, rear view (left) and front view (right) (SAIT drive shown).
• An LTO-2 SCSI drive is P.N. 90959000
• An LTO-3 SCSI drive is P.N. 90959051
• An LTO-3 Fibre drive is P.N. 90959201
• An SAIT SCSI drive is P.N. 90959001

Chapter 4. Drive Replacement
11
Preparing the Library
1. If the drive is attached to a QIP, proceed directly to Step 2.
If the drive is not attached to a QIP—that is, direct-attached or daisy-chained—
Spectra Logic recommends turning off power to the host machine.
Caution: Breaking the SCSI bus can cause a host machine to crash; if you
decide to leave the host running, Spectra Logic is not responsible
for any damage to data or equipment.
2. On the LC, log in as a user with superuser or administrator privileges.
3. From the toolbar menu, select Configuration > Drives. The Drives screen appears
(Figure 4-2).
4. Select Replace for the drive that needs to be replaced. A Feedback Required
window asks if you are sure you want to replace the drive.
Caution: Do not select Remove; this removes the drive from the partition,
so it will not be available once the new drive is installed.
5. Select OK. Another Feedback Required window indicates that the existing drive
has been successfully shut down; do not select anything else on the LC until
after the drive has been physically replaced.
6. Go to the rear of the library.
Figure 4-2 The Drives screen.

Chapter 4. Drive Replacement
12
Determining the Drive’s Physical Location
The drive’s identifier is formatted as LTO-DRVxor SAIT-DRVx, depending on the type
of drive installed, and where xis the position in which the drive is installed in the
library.
For example, a drive identifier of LTO-DRV4 indicates that the drive in question is an LTO
drive located in Drive Position 4. (Locate this example drive in the diagram below; it
has been underlined).
Use Figure 4-3 to match the drive identifier to the drive’s correct physical location in
the library.
Note: The drives retain their numbering scheme even if some of the drive
slots are empty.
For example, if you only have three SAIT drives installed, and they
are installed in Drive Positions 3, 4, and 5, they will retain the
identifiers of SAIT-DRV3, SAIT-DRV4 and SAIT-DRV5, respectively.
Figure 4-3 Drive designations as viewed from the back of the library.
Drive 5
Drive 6
Drive 4
Drive 2
Drive 3
Drive 1

Chapter 4. Drive Replacement
13
Replacing the Drive
1. Remove any cables attached to the drive.
2. Unlock the drive and pull outward on the handle.
If you have an LTO drive, move the lock to the right and hold it there, then use
the drive handle to pull out the drive out of the library chassis.
If you have an SAIT drive, hold the lock inward with one hand, then pull the
drive handle with the other hand.
3. Pull the drive all the way out of the library.
Caution: Take care to use both hands to hold the weight of the drive.
4. Place the old drive to the side for return to Spectra Logic.
5. Place the new drive into the empty drive slot and push it gently in; the drive
clicks when it locks into place.
6. Return to the LC.
Figure 4-4 The LTO drive lock. Figure 4-5 Moving the LTO drive lock.
Figure 4-6 The SAIT drive lock. Figure 4-7 Moving the SAIT drive lock.

Chapter 4. Drive Replacement
14
7. Select OK in the Feedback Required window; a progress window appears with
bars showing progress.
The Drives screen refreshes to show the new drive functioning in the old drive’s
location. The new drive retains the old drive’s configuration, so it can be used
immediately.
8. Turn on power to the host machine, if applicable.
9. Use your backup software to restart any backup processes running to this drive;
this ensures that the software recognizes the drive as working and available.
10. You are now ready to package the drive and ship it to Spectra Logic for
inspection; proceed to Chapter 9. Returning Components.

15
5 Power Supply Replacement
Before You Begin
Required Tools and Materials
You must have the following to complete this
procedure:
• A #2 Phillips screwdriver
• A new 5V/12V power supply, P.N. 90949005
Note: After removing the new power
supply from its packaging, keep
the packaging for returning the old
power supply to Spectra Logic.
Continuing Backups
If the library is configured with a single power supply, the library has lost power and
will not power back on until the power supply has been replaced.
If the library is configured with two power supplies, the library is still functional and
backup operations can continue while you replace the failing supply.
Figure 5-1 A 5V/12V power supply.

Chapter 5. Power Supply Replacement
16
Locating the Malfunctioning Power Supply
If you only have one power supply installed, proceed to Replacing the 5V/12V Power
Supply on page 17.
If you have both power supplies installed, follow these steps to tell which power
supply is malfunctioning.
1. Go to the rear of the library.
2. Locate the 5V/12V power supplies; see Component Location on page 7.
3. Check the power supply LEDs, as shown in Figure 5-2.
4. Locate the power supply on which the DC Output LED is off.
DC Output
Solid green during normal operation.
Off (unlit) if the power supply is malfunctioning.
AC Input
Solid green during normal operation.
Off (unlit) if the power supply is malfunctioning.
Figure 5-2 The 5V/12V power supply LEDs.

Chapter 5. Power Supply Replacement
17
Replacing the 5V/12V Power Supply
1. Use a #2 Phillips screwdriver to loosen the screw in the upper right corner of
the malfunctioning power supply (Figure 5-3).
2. Pull outward on the power supply handle (Figure 5-4).
3. Place the old power supply to the side for return to Spectra Logic.
4. Place the new power supply into the empty slot and push it in gently.
5. Use a #2 Phillips screwdriver to tighten the screw on the upper right corner of
the power supply.
6. If necessary, use your backup software to restart any backups that were stopped
when the power supply malfunctioned.
7. You are now ready to package the power supply and ship it to Spectra Logic for
inspection; proceed to Chapter 9. Returning Components.
Figure 5-3 The power supply screw.
Figure 5-4 Pulling out the power supply.

18
6 LCM/RCM Replacement
Before You Begin
Required Tools and Materials
You must have the following to complete this procedure:
• A #2 Phillips screwdriver
• A new LCM/RCM module P.N. 90949007
Note: After removing the new LCM/RCM from its packaging, keep the
packaging to return the old LCM/RCM to Spectra Logic.
Continuing Backups
If the LCM/RCM is malfunctioning, you have no control of the library through the
Library Controller (LC) on the front panel or through the Remote Library Controller
(RLC).
The LCM/RCM also functions as the controller for the robotics, so an LCM/RCM
malfunction may affect robotics communication.
Backups should be stopped prior to replacing the LCM/RCM, and power to the library
should be shut down.
Figure 6-1 The LCM/RCM module.

Chapter 6. LCM/RCM Replacement
19
Replacing the LCM/RCM
1. Shut down power to the library.
(Press and hold down the power button on the front of the library until the
button flashes; it takes a few minutes to gradually shut down components.)
2. Go to the rear of the library and locate the LCM/RCM. (If necessary, see
Component Location on page 7.)
3. Use a #2 Phillips screwdriver to loosen the two LCM/RCM screws, located on the
top and bottom of the LCM/RCM (Figure 6-2).
4. Pull outward on the handle (Figure 6-3).
5. Place the old LCM/RCM on a clean work space.
Figure 6-2 The LCM/RCM screws.
Figure 6-3 Pulling out the LCM/RCM.

Chapter 6. LCM/RCM Replacement
20
6. Use a #1 Phillips screwdriver to remove the two screws on either side of the
protective plate (Figure 6-4) on the old LCM/RCM, as well as on the new one.
7. Remove the plates from both of the modules.
8. Eject the compact flash disk from the new LCM/RCM by pushing the compact
flash eject button (Figure 6-5).
If necessary, you can use a blunt object to do this, such as a small screwdriver.
9. Eject the compact flash disk from the old LCM/RCM and insert the original
compact flash disk into the new LCM/RCM.
10. Use a #1 Phillips screwdriver to re-attach the protective plate to the new LCM/
RCM.
11. Place the new LCM/RCM into the empty slot and push it gently in.
12. Use a #2 Phillips screwdriver to tighten the screws on both ends of the LCM/
RCM.
13. The library automatically reboots; when it is done, make sure that the main
login screen appears on the LC.
14. When it is ready, use your backup software to restart backups running to the
library.
15. You are now ready to package the LCM/RCM and ship it to Spectra Logic for
inspection; proceed to Chapter 9. Returning Components.
Figure 6-4 The protective plate.
Figure 6-5 The compact flash eject button and slot.
Eject button