Spectra logic T-series spectra t120 User manual

Spectra®T120 Library

ASM Field Guide

P.N. 90950002 Revision B

Notices

Except as expressly stated herein, Spectra Logic Corporation makes available the Spectra T120 library and

associated documentation on an “as is” basis, without warranty of any kind, either expressed or implied,

including but not limited to the implied warranties of merchantability or fitness for a particular purpose. In

no event shall Spectra Logic be liable for any loss of profits, loss of business, loss of use or data, interruption

of business, or for indirect, special, incidental or consequential damages of any kind, even if Spectra Logic

has been advised of the possibility of such damages arising from any defect or error.

Information furnished in this manual is believed to be accurate and reliable. However, no responsibility

is assumed by Spectra Logic for its use. Due to continuing research and development, Spectra Logic may

revise this publication from time to time without notice, and reserves the right to change any product

specification at any time without notice.

Some products or services mentioned in this manual are provided by companies other than Spectra

Logic. Inquiries about one or more of these products or services should be sent directly to the company

in question.

Spectra Logic Contact Information

United States Headquarters European Office

Mailing Address Spectra Logic Corporation

1700 N 55th Street

Boulder CO 80301

USA

Mailing Address Spectra Logic Europe Ltd.

Magdalen Centre

Robert Robinson Avenue

Oxford Science Park

OXFORD

OX4 4GA

United Kingdom

Phone

Fax

(800) 833-1132 or (303) 449-6400

(303) 939-8844

Phone

Fax

+44 (0) 870 112 2150

+44 (0) 870 112 2175

Web Site http://www.SpectraLogic.com

Contents

Chapter 1. Introduction 5

About ASM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2. Component Location 7

Chapter 3. USB Memory Key Instructions 8

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 4. Drive Replacement 10

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Preparing the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Determining the Drive’s Physical Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Replacing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 5. Power Supply Replacement 15

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Replacing the 5V/12V Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Contents

Chapter 6. LCM/RCM Replacement 18

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Replacing the LCM/RCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 7. Robotic Assembly Replacement 21

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Preparing the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Spectra T120 Library Component Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Removing the Robotic Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Disassembling the Old Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Assembling the New Picker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing the New Picker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Finish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chapter 8. QIP Replacement 45

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Preparing the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Replacing the QIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Chapter 9. Returning Components 49

Packaging a Component for Return to Spectra Logic . . . . . . . . . . . . . . . . . . . . . . . 49

Domestic RMA Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

International Returns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Index 53

1 Introduction

About ASM

Assisted Self-Maintenance (ASM) is a type of technical support that allows customers to

save time and money by controlling general maintenance issues themselves. Spectra

Logic’s ASM program for the Spectra T120 library provides customers with a a USB

device for regular maintenance procedures. It also provides customers with a stock of

Customer Replaceable Units (CRUs) for the library. CRUs are library components that

are kept at the customer site so that the customer can quickly and easily replace them

as necessary. After replacing a malfunctioning component with a new one stocked on

site, the malfunctioning component must be returned to Spectra Logic; a new

replacement component is shipped to the customer for future use.

Telephone Support

Customers should work closely with Technical Support before and during the

replacement of any library component. ASM customers have access to Technical

Support staff from 8am to 5pm local time, but also have the option of 24-hour-a-day

telephone access to Technical Support, depending on the service contract purchased.

Computer-Based Training

ASM customers have access to computer-based training (CBT) from Spectra Logic. CBT

offers an overview and theory of operation for the library as well as configuration,

operation, and instruction on replacement of all CRU components. Upon completion of

the CBT course, attendees are fully certified to perform component replacements.

Technical Support Contact Information

Note: International customers serviced through an international service

provider partner should contact the local service provider directly.

Location Phone E-Mail

United States and Canada 1.800.227.4637 suppor[email protected]

Europe 44 (0) 870.112.2185 gb-spectralogicsuppor[email protected]

All Other Locations 1.303.449.0160 suppor[email protected]

Chapter 1. Introduction

About This Guide

This guide describes how to use the USB device that is included in each ASM kit.

This guide also describes the replacement of Spectra T120 library CRUs. The number

and type of CRUs available is dependent on the ASM service plan purchased. The

following table outlines the CRUs for each plan.

To make sure that you have the latest version of this guide, visit the Spectra Logic Web

site at www.spectralogic.com.

Related Publications

•Spectra T120 Library User Guide (P.N. 90950000) provides all information for

configuration and maintenance, as well as troubleshooting and reference material.

•Spectra T120 Library Release Notes (P.N. 90950001) provides the most up-to-date

information, including updates to this user guide and important media information.

Conventions Used in this Guide

This guide uses the following special conventions:

Note: Read Notes for additional information or suggestions about the

topic or procedure being discussed.

Caution: Read Cautions to learn ways to avoid damaging equipment.

Warning: Read Warnings to learn ways to avoid personal injury.

ASM Support Plan CRUs

ASM Basic ASM Basic Plus ASM Gold ASM Gold Plus

Drive Drive Drive Drive

Power Supply Power Supply Power Supply Power Supply

QIP Robotic Picker Robotic Picker

LCM/RCM LCM/RCM

QIP

2 Component Location

The drives, QIPs, 5V/12V power supplies, and the LCM/RCM are located on the back of

the library (Figure 2-1).

The picker is inside the library and is accessed through the front door. To service the

picker, you must first power down the library, then you can use the library key to open

the door (Figure 2-2).

Figure 2-1 Rear view of the library (one power supply bay shown empty).

Figure 2-2 Front view of the library.

LCM/RCM

Power

Drives

QIP

Supply

Keyhole

Soft Power

Switch

3 USB Memory Key Instructions

The USB memory key can be used for:

• Downloading firmware to the library for updating the library and its components.

• Saving results of diagnostic traces run on the library and its components.

Before You Begin

Required Tools and Materials

You need a USB memory key to complete this procedure; one Spectra Logic USB

memory key (P.N. 90940206) is included in your ASM kit, but any USB memory key

will work.

You can purchase additional USB memory keys at any time by contacting your sales

representative or by visiting the Spectra Logic Web site at www.SpectraLogic.com.

Figure 3-1 A Spectra Logic USB memory key.

Chapter 3. USB Memory Key Instructions

Using the USB Device

Inserting the USB Device

1. Locate the LCM/RCM

If necessary, see Component Location on page 7.

2. Insert the USB memory key into the LCM/RCM

See Figure 3-2, shown to the right.

Downloading from the USB Device

Continuing Backups when Downloading

Do not run backups while executing updates from downloaded

firmware. Updated components automatically reboot when updates

are complete, which could interrupt a backup operation.

It is safe to run backups while downloading firmware packages from the USB memory

key. However, because users often update firmware immediately after downloading it,

Spectra Logic recommends waiting until backups have completed.

Note: The only data you should download from the USB memory key is

firmware packages. See the Spectra T120 Library User Guide for

instructions on executing package updates.

Saving to the USB Memory Key

Continuing Backups when Saving

It is safe to run backups while saving to the USB memory key. It is also safe to run

backups while running traces (trace results are the data most often saved to USB).

For instructions on running traces, see the Spectra T120 Library User Guide. Trace

results saved to USB can be reviewed from any device that can read from USB.

Note: Plug the USB memory key in to the LCM/RCM before running

traces to allow time for memory key recognition.

Figure 3-2

4 Drive Replacement

Before You Begin

Required Tools and Materials

The new drive must be of the same type as the old drive; check the P.N. on the box.

Note: After removing the new drive from its packaging, be sure to keep

the packaging to return the malfunctioning drive to Spectra Logic.

Continuing Backups

Drives Attached to QIPs: Backups running to all other drives in the library can safely

continue during the replacement of the malfunctioning drive.

Daisy-Chained Drives: Every drive in the daisy-chain is interrupted as the SCSI chain is taken

apart to remove the failed drive, so backups to those drives should be stopped.

Identifying the Malfunctioning Drive

Typically, the library displays a message indicating the drive problem, which includes a

drive identifier required to identify the drive. The identifier is formatted as LTO-DRVx

or SAIT-DRVx, with xindicating the drive’s position in the library. Drives are numbered

from the bottom up (for a diagram, see Figure 4-3 on page 12).

Figure 4-1 A Spectra T120 library drive, rear view (left) and front view (right) (SAIT drive shown).

• An LTO-2 SCSI drive is P.N. 90959000

• An LTO-3 SCSI drive is P.N. 90959051

• An LTO-3 Fibre drive is P.N. 90959201

• An SAIT SCSI drive is P.N. 90959001

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