SpectraLink 8440 Instruction Manual

1725-86984-000 Rev: P
September 2016
Spectralink 84-Series Wireless Telephone
Administration Guide

Spectralink 84-Series Wireless Telephones Administration Guide
1725-86984-000_P.docx
September 2016 2
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Contents
About This Guide.............................................................. 11
Who Should Read This Guide?.......................................................................................11
What’s New in This Guide ...............................................................................................11
Recommended Software Tools.......................................................................................12
Reading the Feature Parameter Tables..........................................................................12
Product Support ..............................................................................................................12
Spectralink References ...................................................................................................13
Specific Documents ....................................................................................................13
Conventions Used In This Document.............................................................................15
Icons...........................................................................................................................15
Writing Conventions....................................................................................................16
Part I: Getting Started ...................................... 17
Chapter 1: Welcome to the Spectralink 84-Series Handsets......... 18
Key Features of your Spectralink Handsets ..................................................................20
Chapter 2: System Overview................................................ 21
What is SIP?.....................................................................................................................21
Network Requirements....................................................................................................21
Network Configuration ....................................................................................................22
Understanding Spectralink Phone Software Architecture............................................23
What is the Updater? ..................................................................................................23
What is the Spectralink Software?...............................................................................24
What are the configuration files?.................................................................................24
What are the resource files? .......................................................................................25
Part II: Setting Up Your Environment ................... 26
Chapter 3: Setting Up Your Device Network............................. 27
Wireless Device Settings.................................................................................................27
IP Communication Settings ............................................................................................27
Provisioning Server Discovery.......................................................................................28
Supported provisioning protocols................................................................................29
Network Configuration Menus........................................................................................30
Network configuration menu........................................................................................31
Provisioning server menu............................................................................................32
Network Interfaces Menu ............................................................................................34

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Syslog Menu...............................................................................................................39
Login Credentials Menu ..............................................................................................40
TLS Security Menu...........................................................................................................41
TLS Profile Menu ........................................................................................................41
TLS Applications Menu ...............................................................................................41
Chapter 4: Setting Up the Provisioning Server.......................... 43
Why Use a Provisioning Server?....................................................................................43
Provisioning Server Redundancy................................................................................43
Provisioning Server Security Notes ...............................................................................44
Setting up an FTP Server as Your Provisioning Server................................................44
Downloading Spectralink Software Files to the Provisioning Server ..........................46
Microsoft®Skype for Business compatibility................................................................46
Spectralink 84-Series Hardware IDs............................................................................47
Deploying and Updating Spectralink Handsets with a Provisioning Server................48
Shortcut Method to Deploy Spectralink Handsets with a Provisioning Server..............49
Upgrading Spectralink Software..................................................................................51
Chapter 5: Understanding the Files Written by the Handsets........ 52
Log Files...........................................................................................................................53
Overrides..........................................................................................................................53
Deleting the override file..............................................................................................54
Contacts...........................................................................................................................54
Call List.............................................................................................................................55
Part III: Configuring Features............................. 58
Chapter 6: Features that Cannot be Configured ........................ 59
Audio Processing Features.............................................................................................59
Automatic Gain Control...............................................................................................59
Background Noise Suppression..................................................................................59
Comfort Noise Fill........................................................................................................59
Dynamic Noise Reduction...........................................................................................59
Jitter Buffer and Packet Error Concealment ................................................................59
Low-Delay Audio Packet Transmission.......................................................................60
Call Timer .........................................................................................................................60
Called Party Identification...............................................................................................60
Connected Party Identification .......................................................................................60
Microphone Mute.............................................................................................................60
Synthesized Call Progress Tones...................................................................................61

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Chapter 7: Configurable Features on the User Menus ................ 62
Call Forwarding................................................................................................................62
Keypad Lock ....................................................................................................................66
Multi Key Answer.............................................................................................................67
Notification Profiles.........................................................................................................67
Time and Date Display.....................................................................................................77
Synchronizing with SNTP............................................................................................79
User Preferences Parameters.........................................................................................80
Chapter 8: Features Configured by the Administrator ................ 82
AutoComplete List...........................................................................................................82
Audio Settings .................................................................................................................83
Context Sensitive Volume Control...............................................................................83
<voice.volume/>..........................................................................................................83
<voice/>......................................................................................................................84
<rxQoS/>.....................................................................................................................84
Automatic Off-Hook Call Placement...............................................................................85
Background Images.........................................................................................................86
Configuring Background Images.................................................................................86
Backlight Off while Phone is Charging ..........................................................................87
Battery End-of-life Alert...................................................................................................87
Feature and Basic Settings Menu Password.................................................................88
Call Hold...........................................................................................................................89
Call Handling Features....................................................................................................91
Call Park and Retrieve ................................................................................................92
Call Waiting Alerts.......................................................................................................92
Calling Party Identification...........................................................................................92
Missed Call Notification...............................................................................................93
Call Transfer ...............................................................................................................93
Call Lists .....................................................................................................................95
Miscellaneous Call Handling Parameters....................................................................95
CMS 2.0.............................................................................................................................97
Conference Calls .............................................................................................................97
Corporate Directory.........................................................................................................98
Default Ring Tones and Alert Tones.............................................................................101
Call Progress Patterns ..............................................................................................104
Do Not Disturb ...............................................................................................................106
Dual Tone Multi-Frequency (DTMF) Tones...................................................................106
DTMF Event RTP Payload........................................................................................107
Emergency Calls............................................................................................................108
Emergency Dial via Authorized Call menu.................................................................108
Emergency Dial via Duress Button............................................................................109
Enhanced Feature Keys ................................................................................................111

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Guidelines for Configuring Enhanced Feature Keys..................................................112
Understanding Macro Definitions ..............................................................................115
Macro Action.............................................................................................................115
Prompt Macro Substitution........................................................................................117
Expanded Macros.....................................................................................................118
Special Characters....................................................................................................118
Features Softkey Menu Options Customization..........................................................120
Example Softkey Configurations ...............................................................................122
Handsfree Settings........................................................................................................125
Bluetooth Headset Support.......................................................................................126
Language Support.........................................................................................................126
Local Contact Directory.................................................................................................129
Provisioning the Seed Directory................................................................................130
Configuring the Contact Directory .............................................................................132
Editing the Users’ MACaddress-directory.xml File.....................................................133
Specialized Caller Treatments...................................................................................133
Location Services (Ekahau) ..........................................................................................135
Microsoft Exchange Calendar Integration....................................................................136
Open Application Interface ...........................................................................................138
Passwords –User and Administrator...........................................................................139
Personal Alarms ............................................................................................................141
Administrator Configurable Options...........................................................................142
User Experience........................................................................................................144
Integration with Third Party Applications ...................................................................147
XML API Detail..........................................................................................................151
Viewing an Alarm Event............................................................................................151
Configuration Template.............................................................................................152
Phone Lock ....................................................................................................................153
Provisional Polling of Spectralink Handsets ...............................................................155
Push-to-talk and Group Paging ....................................................................................156
Push-to-talk...............................................................................................................157
Group Paging............................................................................................................159
Quick Barcode Connector Application.........................................................................161
Registrations..................................................................................................................161
Multiple Registrations................................................................................................164
Multiple Concurrent Calls..........................................................................................165
Flexible Call Appearances.........................................................................................167
User Profiles...................................................................................................................167
Placing Authorized (Emergency) Calls without Logging In.........................................169
Voicemail Integration.....................................................................................................170
<voIpProt/>.....................................................................................................................172
Web Browser..................................................................................................................178
<mb/>........................................................................................................................181
<oai/>........................................................................................................................182

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Chapter 9: Web Application Parameters................................ 183
Application menu configuration <apps.>.....................................................................183
Web browser parameters <mb.>...................................................................................184
State Polling Parameters <apps.statePolling.> ...........................................................185
Push Request Parameters <apps.push.>.....................................................................185
Telephony Notification Parameters (apps.telNotification.>........................................187
Open Application Interface parameters <oai.> ............................................................189
Sample Configurations..................................................................................................189
Push..........................................................................................................................189
Telephony Notifications.............................................................................................190
State Polling..............................................................................................................190
Personal Alarms........................................................................................................191
Chapter 10: System-Level Parameters.................................. 192
Configuration File Encryption.......................................................................................192
Understanding Digital Certificates ...............................................................................193
About Digital Certificates...........................................................................................195
Types of certificates..................................................................................................195
Configuring certificates..............................................................................................196
Generating a Certificate Signing Request .................................................................207
Downloading Certificates to a Spectralink Phone......................................................208
DNS SIP Server Name Resolution ................................................................................208
Behavior When the Primary Server Connection Fails................................................209
Incoming Signaling Validation......................................................................................211
Instant Messaging..........................................................................................................212
IP Type-of-Service..........................................................................................................215
<qos/>.......................................................................................................................215
Logging Parameters......................................................................................................216
<level/> <change/>and<render/> ..............................................................................217
<sched/>...................................................................................................................218
Microsoft Skype for Business Integration....................................................................219
Network Address Translation (NAT).............................................................................219
Provisioning Server System Settings...........................................................................220
<request/> ......................................................................................................................221
Security <sec/> ..............................................................................................................221
<srtp/>.......................................................................................................................221
<dot1x><eapollogoff/>...............................................................................................222
Secure Real-Time Transport Protocol..........................................................................222
Server Redundancy.......................................................................................................225
Terminology..............................................................................................................225
About the Optional Failover Behaviors......................................................................226
Fallback Deployments...............................................................................................229
Failover Deployments ...............................................................................................230

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DNS Server Unavailability.........................................................................................230
Redundancy Parameters...........................................................................................230
Supporting 802.1X Authentication................................................................................233
<tcpIpApp/>....................................................................................................................235
<dhcp/>.....................................................................................................................235
<dns/>.......................................................................................................................235
<ice/>........................................................................................................................235
<keepalive/>..............................................................................................................236
Tones <tones/> ..............................................................................................................237
<chord/>....................................................................................................................237
Web Configuration Utility..............................................................................................238
<httpd/>.....................................................................................................................238
Chapter 11: Special Use Cases........................................... 239
Acoustic Echo Cancellation..........................................................................................239
Audio Codecs.................................................................................................................239
Band Steering ................................................................................................................240
Bridged Line Appearance..............................................................................................242
Local Digit Map ..............................................................................................................243
Understanding Digit Map Rules.................................................................................244
Location Values for E.911 Services..............................................................................249
Real-Time Transport Protocol Ports.............................................................................250
Shared Line Appearances.............................................................................................251
Shared Call Appearance Signaling............................................................................252
Static DNS Cache...........................................................................................................253
Using Static DNS Cache for Redundancy.................................................................258
DNS Cache <dns/>.........................................................................................................259
NAPTR <NAPTR/>....................................................................................................259
SRV <SRV/>.............................................................................................................260
A <A/>.......................................................................................................................260
Voice Activity Detection................................................................................................264
Part IV: Troubleshooting and Maintaining your
Deployment................................................. 265
Chapter 12: Troubleshooting Your Spectralink Handsets .......... 266
Troubleshooting Flow Diagram ....................................................................................267
Understanding Error Message Types...........................................................................268
Updater Error Messages...........................................................................................268
Spectralink Software Error Messages .......................................................................270
Status Menu ...................................................................................................................275
Log Files.........................................................................................................................276

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Logging Modules.......................................................................................................278
Major categories of WLAN entries.............................................................................278
Managing the Phone’s Memory Resources .................................................................280
Identifying Symptoms................................................................................................280
Checking the Phone’s Available Memory ..................................................................281
Managing the Phone Features..................................................................................282
Testing Phone Hardware...............................................................................................283
Uploading a Phone’s Configuration .............................................................................284
Network Diagnostics .....................................................................................................284
Network Protocols and Ports Used on Spectralink Handsets....................................285
Power and Startup Issues.............................................................................................286
Key Pad Issues ..............................................................................................................286
Screen and System Access Issues ..............................................................................287
Calling Issues.................................................................................................................287
Display Issues................................................................................................................288
Audio Issues ..................................................................................................................288
Upgrading Issues...........................................................................................................289
Chapter 13: Miscellaneous Maintenance Tasks....................... 291
Encrypting Configuration Files.....................................................................................291
Comparing encrypted and unencrypted files .............................................................295
Decrypting existing configuration files .......................................................................295
Changing an existing key..........................................................................................296
Log messages...........................................................................................................296
Multiple Key Combinations...........................................................................................297
Rebooting the Phone ................................................................................................297
Resetting to factory defaults......................................................................................298
Updating log files.......................................................................................................298
Setting base profile ...................................................................................................298
Default Feature Key Layouts.........................................................................................299
Parsing Vendor ID Information .....................................................................................300
Product Model Number and Hardware ID Mapping.....................................................301
Capturing the Phone’s Current Screen ........................................................................302
Part V: Appendices........................................ 303
Appendix A: Ringtone Pattern Names and Sound Effects Parameters
.................................................................................. 304
Ringer Patterns..............................................................................................................304
Ring Tones <rt/> ............................................................................................................305

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Appendix B: Session Initiation Protocol (SIP) Information......... 307
RFC and Internet Draft Support ....................................................................................307
Request Support.......................................................................................................309
Header Support.........................................................................................................309
Response Support ....................................................................................................312
Hold Implementation.................................................................................................314
Reliability of Provisional Responses..........................................................................315
Transfer ....................................................................................................................315
Third party call control...............................................................................................315
SIP for Instant Messaging and Presence ..................................................................315
Appendix C: Open Source Information ................................. 316
OFFER for Source for GPL and LGPL Software ..........................................................316
Contact Information for Requesting Source Code .....................................................316
Appendix D: Library of <device/> Settings............................. 317
Appendix E: Trusted Certificate Authority List........................ 324
Appendix F: Spectralink Certificates ................................... 335