Mitel 5005 User manual

USER GUIDE

3100 ICP - 4.0

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Contents
ABOUT THE 5005 IP PHONE 
USING YOUR PHONE 
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FEATURE ACCESS CODES 

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ABOUT THE 5005 IP PHONE
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Telephone Status Indicators
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About Feature Access Codes
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Tips for Your Comfort and Safety
Don’t cradle the handset!
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Protect your hearing
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Adjusting the ringer volume
To adjust the Ringer Volume while the set is ringing:
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Adjusting the handset receiver volume
To adjust the Handset Receiver Volume when you are using the handset:
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Adjusting the display contrast
To adjust the contrast level of the display screen while the phone is not in use:
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Attaching the Desktop Stand
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Programming the Feature Keys
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Programming a Personal Key from your Phone
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To program a feature under a programmable key:
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To program a speed dial key:
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To clear a programmed feature from under a key:
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
To clear a speed dial key:
 3UHVVWKH352*5$0NH\
 3UHVVWKH5(',$/NH\
 3UHVVWKHSURJUDPPDEOHNH\WKDW\RXZDQWFOHDUHG
 3UHVVWKH352*5$0WRH[LWSURJUDPPLQJPRGH
Features Codes
7RSURJUDPDIHDWXUHWRDNH\\RXHQWHUWKHIHDWXUH VFRGHDQGLQVRPHFDVHVDGGLWLRQDOLQIRUPDWLRQ
VXFKDVDQH[WHQVLRQQXPEHU:KHWKHUDGGLWLRQDOLQIRUPDWLRQLVRSWLRQDORUPDQGDWRU\LVLQGLFDWHG
DIWHUWKHFRGH
$FFRXQW&RGHV DFFRXQWFRGHRSWLRQDO
$ODUP&DOOV 
$ODUP&DOO&DQFHO 
&DOO3DUN3LFNXS 
&DQFHO'LYHUW 
&DQFHO)ROORZ0H 
&DQFHO6SOLW'LYHUW([WHUQDO&DOOV 
&DQFHO6SOLW'LYHUW,QWHUQDO&DOOV 
&DQFHO0HVVDJH:DLWLQJ H[WRSWLRQDO
'DWH&KDQJH 
'LUHFWHG&DOO3LFNXS 
'LUHFWHG0HVVDJH:DLWLQJ 
'LYHUW$OZD\VWRDQ([WHQVLRQ 
'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS 
'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ 
'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS 
'R1RW'LVWXUE'1' 
([WHQVLRQ3DJLQJ H[WRSWLRQDO
([WHUQDO&DOO:DLWLQJ 
)ROORZ0H H[WRSWLRQDO
)ROORZ0H, P+HUH H[WRSWLRQDO
*URXS&DOO3LFN8S 
/DVW&DOO&RVW'LVSOD\ 
/DVW&DOO'XUDWLRQ'LVSOD\ 
/DVW1XPEHU5HGLDO 
0HVVDJH:DLWLQJ 
1LJKW6HUYLFH3LFN8S 
3,13HUVRQDO,GHQWLILFDWLRQ1XPEHU&RGHV 
5HFDOORQ/LQHV 
([WHUQDO'LYHUW 
6SOLW'LYHUW$OZD\VWRDQ([WHQVLRQ,QWHUQDO&DOOV
6SOLW'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ
,QWHUQDO&DOOV

6SOLW'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS
,QWHUQDO&DOOV



USING YOUR PHONE
Making and Answering Calls
To make a call:
z
/LIWWKHKDQGVHW
z
'RRQHRIWKHIROORZLQJ
D )RUDQLQWHUQDOFDOOGLDOWKHQXPEHU
E )RUDQH[WHUQDOFDOOGLDOWKHRXWDFFHVVGLJLWXVXDOO\IROORZHGWKHWHOHSKRQHQXPEHURU
SUHVVDIHDWXUHNH\SURJUDPPHGIRU6SHHG'LDOLQJ
1RWHV7RXVHDOLQHRWKHUWKDQWKHSULPDU\RQHDVVLJQHGWRWKHSKRQHSUHVVRQHRIWKH/LQHNH\V
EHIRUH\RXGLDOWKHQXPEHU
To answer a call:
z
/LIWWKHKDQGVHW
6SOLW'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ
*URXS,QWHUQDO&DOOV

6SOLW'LYHUW$OZD\VWRDQ([WHQVLRQ([WHUQDO&DOOV
6SOLW'LYHUW$OZD\VWRDQ([WHQVLRQ*URXS
([WHUQDO&DOOV

6SOLW'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ
([WHUQDO&DOOV

6SOLW'LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ
*URXS([WHUQDO&DOOV

7LPH&KDQJH 
:KR$P,",QGLFDWLRQ 
:LWKKROG,GHQWLW\ 


Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP
JHQHUDWHV<RXFDQSURJUDPDQ$&&2817&2'(NH\ZLWKRUZLWKRXWVSHFLI\LQJDQDFFRXQWFRGH,I
RXKDYHDQDFFRXQWFRGHWKDW\RXXVHRQDUHJXODUEDVLVLWPD\EHHDVLHUWRSURJUDPLWWRWKH
$&&2817&2'(NH\WKLVVDYHV\RXIURPKDYLQJWRGLDOWKHFRGHHYHU\WLPH\RXZDQWWRDVVLJQLWWR
DFDOO
$FFRXQWFRGHVPXVWEHEHWZHHQWKUHHDQGWZHQW\GLJLWVORQJDQGLQWKHUDQJH

&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVWKHFRPSOHWHWHOHSKRQHQXPEHUIURPDSSHDULQJ
LQWKHFDOOUHFRUGV
To assign an account code to an outgoing call:
 3UHVVWKH$&&2817&2'(NH\RUGLDO
 'LDOWKHDFFRXQWFRGHQRWQHFHVVDU\LIWKHFRGHLVVWRUHGZLWKWKH$&&2817&2'(NH\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU
Allocating an Account Code to a Call in Progress
,I\RXZLVKWRFKDQJHWKHDFFRXQWFRGHDVVRFLDWHGZLWKDQLQFRPLQJRURXWJRLQJFDOOSHUKDSVDFDOO
KDVEHHQWUDQVIHUUHGWR\RXIURPDGHSDUWPHQWZLWKDGLIIHUHQWDFFRXQWFRGH\RXPD\DVVLJQD
GLIIHUHQWDFFRXQWFRGHZKLOHFRQQHFWHGWRWKHFDOO,QWKLVZD\QXPHURXVDFFRXQWFRGHVFDQEH
DVVRFLDWHGZLWKRQHFDOO
1RWH<RXPXVWKDYHDDQ(;&/86,9(+2/'NH\SURJUDPPHGWR\RXUSKRQHWRXVHWKLVIHDWXUH
To assign an account code to a call in progress:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&2817&2'(NH\RUGLDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHDFFRXQWFRGHQRWQHFHVVDU\LIWKHFRGHLVVWRUHGZLWKWKH$&&2817&2'(NH\
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKH
QHZDFFRXQWFRGH


Alarm Calls
<RXFDQVHWXSDQDODUPZDNHXSRUUHPLQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWLPH<RX
PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I\RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPHSHULRG\RXUH[WHQVLRQULQJVDJDLQHYHU\
WZRPLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU
\RXUDODUPFDOO
1RWH$QDODUPFDOOLVQRWUHSHDWHGRQVXFFHVVLYHGD\VZKLFKPHDQVWKDW\RXPXVWVHWXSWKHDODUP
FDOOGDLO\
To set up an Alarm Call from your extension:
 'LDO
 'LDOWKHWLPHXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
z
'LDO
Answer External Call
,I\RXZDQWWRDQVZHUH[WHUQDOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXUH[WHQVLRQ\RXQHHGWR
SURJUDPDQ$16:(5(;7(51$/NH\<RXDQVZHUWKHLQFRPLQJFDOOE\SUHVVLQJWKHIODVKLQJSUH
SURJUDPPHG$16:(5(;7(51$/NH\<RXU$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOO
LQFRPLQJH[WHUQDOFDOOVKDYHEHHQDQVZHUHG
To answer external calls:
z
3UHVVWKHIODVKLQJ$16:(5(;7(51$/NH\
7KH$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOOWKHLQFRPLQJH[WHUQDOFDOOVKDYHEHHQ
DQVZHUHG
Answer Next Call
7KLVIHDWXUHLVVLPLODUWR$QVZHU([WHUQDO&DOOH[FHSWWKDWLWDSSOLHVWR$//LQFRPLQJLQWHUQDODQG
H[WHUQDOFDOOV$QVZHU1H[W&DOODOORZV\RXWRDQVZHUFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXU
H[WHQVLRQZLWKH[WHUQDOFDOOVUHFHLYLQJSULRULW\RYHULQWHUQDOFDOOV<RXDQVZHUWKHLQFRPLQJFDOOE\
SUHVVLQJWKHIODVKLQJSUHSURJUDPPHG$16:(51(;7&$//NH\7KH$16:(51(;7&$//NH\
FRQWLQXHVWRIODVKXQWLO\RXKDYHDQVZHUHGDOOWKHFDOOV
1RWH<RXFDQRQO\DQVZHULQFRPLQJLQWHUQDOFDOOVXVLQJWKLVIHDWXUHLIWKHFDOOLQJH[WHQVLRQQXPEHULV
LQ\RXUH[WHQVLRQJURXS&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIH[WHQVLRQVLQ\RXUH[WHQVLRQJURXS
To answer internal and external calls in the order that they are presented at your extension:
z
3UHVVWKHIODVKLQJ$16:(51(;7&$//NH\
7KH$16:(51(;7&$//NH\FRQWLQXHVWRIODVKXQWLODOOLQFRPLQJFDOOVKDYHEHHQDQVZHUHG


Auto Answer
7KLVIHDWXUHZKHQDFWLYDWHGHQDEOHVLQWHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQWREHDQVZHUHG
DXWRPDWLFDOO\WKDWLV\RXDUHFRQQHFWHGWRWKHFDOOHUZLWKRXW\RXUH[WHQVLRQULQJLQJ&DOOVSUHVHQWHG
DW\RXUH[WHQVLRQDUHDQQRXQFHGE\DVLQJOHEXUVWRIULQJLQJWKHQWKHORXGVSHDNHULVDFWLYDWHGDQG
WKHFDOOLVDQVZHUHGDXWRPDWLFDOO\7RVSHDNWRWKHFDOOHUSLFNXSWKHKDQGVHW
<RXFDQDXWRPDWLFDOO\DQVZHUFDOOVIURPDVSHFLILFH[WHQVLRQRUIURPDOOH[WHQVLRQVRQWKHV\VWHP
1RWHV
 $XWR$QVZHUFDQRQO\EHHQDEOHGWRDQVZHULQFRPLQJLQWHUQDOFDOOV
 <RXVKRXOGGHDFWLYDWH$XWRPDWLF$QVZHUZKHQ\RXOHDYH\RXUGHVN
To activate/deactivate Auto Answer:
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3UHVVWKH$872$16:(5NH\
:KHQDFWLYDWHGWKH$16:(51(;7&$//NH\OLJKWVVROLGUHGDQG$XWR$QVZHULVGLVSOD\HGRQ
\RXUGLVSOD\
Automatic Hold
:KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\WKLVIHDWXUHDOORZV\RXWRPDNHRUUHFHLYHDFDOOZLWKRXW
SODFLQJWKHFXUUHQWFDOORQKROGILUVW
1RWH$XWRPDWLF([FOXVLYH+ROGFDQDOVREHXVHGWRPDNHDIDVWWUDQVIHUWKDWLVLI\RXPDNHDFDOO
WRDQRWKHUH[WHQVLRQXVHUZKLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOODQG
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7UDQVIHU
Outgoing Calls
To place the current call on Automatic Exclusive Hold and make another call:
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:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOPDNHDQRWKHUFDOO
7KHFDOOHUSODFHGRQKROGKHDUVVLOHQFHWRQHRUPXVLFRQKROG7KHFDOOLVKHOGXQGHU7UDQV&RQI
$Q\DVVRFLDWHG'66%/)RU/,1(NH\VOLJKWVROLGUHG<RXKHDUGLDOWRQH
To return to the call placed on hold:
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3UHVVWKH&DQFHONH\
To transfer the held party to the newly-called party:
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:KLOHLQFRQYHUVDWLRQZLWKWKHQHZO\FDOOHGSDUW\UHSODFH\RXUKDQGVHW
Incoming Calls
To place the current call on Automatic System Hold and answer an incoming call:
 :KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKHIODVKLQJNH\ZKLFKLVLQGLFDWLQJWKH
LQFRPLQJFDOO
 +DQGOHWKHQHZFDOODVXVXDO
To return to the held call:
z
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKH3ULPH/LQHNH\RULIWKHFDOOKDVDQDVVRFLDWHG'66%/)RU
/,1(NH\SUHVVWKLVNH\


Broker’s Call (Shuttle)
7KLVIHDWXUHHQDEOHV\RXWRSODFHDFDOORQKROGGLDODQRWKHUQXPEHUWDONWRWKHVHFRQGSDUW\DQG
WKHQDOWHUQDWHEHWZHHQWKHWZRSDUWLHVE\SUHVVLQJWKH6+877/(NH\$WQRWLPHGXULQJWKHXVHRI
WKLVIHDWXUHFDQWKHWZR
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DUWLHVFRQYHUVHZLWKHDFKRWKHUXQOHVV
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1RWH<RXPXVWKDYHD6+877/(NH\SURJUDPPHGRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH6HH
3URJUDPPLQJWKH)HDWXUH.H\VIRUSURJUDPPLQJLQVWUXFWLRQV
While in conversation with an established external call:
 3UHVVWKH(;&/86,9(+2/'EXWWRQWRSODFHWKHHVWDEOLVKHGFDOORQKROG
 5HSODFHWKHKDQGVHWWRIUHH\RXUSULPHOLQHNH\QRWQHFHVVDU\LI\RXDUHXVLQJWKHKDQGVIUHH
RSWLRQ
 /LIWWKHKDQGVHWDQGWKHQGLDOWKHQXPEHURIWKHSDUW\WKDW\RXZLVKWRFRQVXOW
 7DONWRWKHVHFRQGSDUW\
 5HWXUQWRWKHKHOGFDOOE\SUHVVLQJWKH6+877/(NH\
7KHVHFRQGSDUW\LVSODFHGRQKROG
 3UHVVWKH6+877/(NH\WRDOWHUQDWHEHWZHHQWKHWZRSDUWLHV
Call Park
7KLVIHDWXUHDOORZV\RXWRDQVZHUDQH[WHUQDOFDOODQGSODFHLWLQDW\SHRIKROGZKLFKHQDEOHVDQ\RQH
RQWKHV\VWHPWRUHWULHYHLW<RXLQIRUPDQRWKHUH[WHQVLRQXVHUWKDWDFDOOLVZDLWLQJWREHDQVZHUHG
RQDVSHFLILFOLQHXVLQJWKH([WHQVLRQ3DJLQJIHDWXUH7KHH[WHQVLRQXVHUSLFNVXSWKHFDOOE\GLDOLQJ
WKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGHIROORZHGE\WKHVSHFLILHGOLQHQXPEHU
5HIHUWR&DOO3DUN3LFNXSIRUPRUHLQIRUPDWLRQRQUHWULHYLQJDSDUNHGFDOODQGWR([WHQVLRQ3DJLQJIRU
LQIRUPDWLRQRQEURDGFDVWLQJWRRWKHUH[WHQVLRQXVHUV
1RWH<RXPXVWKDYHD3$5.NH\SURJUDPPHGRQ\RXUH[WHQVLRQWRXVHWKLVIHDWXUH6HH
3URJUDPPLQJWKH)HDWXUH.H\VIRUSURJUDPPLQJLQVWUXFWLRQV
To park an incoming external call:
 $IWHUDQVZHULQJWKHFDOOSUHVVWKH3$5.NH\
,ISURJUDPPHGWKH/,1(NH\IODVKHVJUHHQZLWKKHOGFDGHQFHDW\RXUH[WHQVLRQ
 3UHVVWKH(;7(16,213$*,1*NH\LISURJUDPPHGRUGLDODQGWKHQDQQRXQFHWKHFDOO
:KHQWKHFDOOLVSLFNHGXS\RXU/,1(NH\OLJKWVVROLGUHGLISURJUDPPHG
,IWKHFDOOLVQRWSLFNHGXSSUHVVWKHIODVKLQJ/,1(NH\LISURJUDPPHGDQGVSHDNWRWKHFDOOHU
To retrieve an unanswered parked call:
z
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKHUHOHYDQW/,1(NH\LISURJUDPPHG
<RXDUHFRQQHFWHGWRWKHSDUNHGFDOO
Alternatively:
 'LDOWKH&DOO3DUN3LFNXSIHDWXUHDFFHVVFRGH
 'LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHSDUNHGFDOO


Call Park Pick-up
7KLVIHDWXUHDOORZV\RXWRSLFNXSDQH[WHUQDOFDOOKHOGRQDVSHFLILFOLQHE\DQRWKHUH[WHQVLRQ$Q
H[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHGDQG
RQZKLFKOLQHWKHFDOOLVKHOG
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH
On receiving a broadcast message of a call waiting to be answered on a specific line for you:
 3UHVVWKH&$//3$5.3,&.83IHDWXUHNH\LISURJUDPPHGRUGLDO
 'LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHFDOOHU
Call Transfer
7KLVIHDWXUHDOORZV\RXWRPRYHDFDOOIURP\RXUH[WHQVLRQWRDQRWKHU
To Transfer an active call:
 3UHVV+2/'
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ
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7RFRPSOHWHWKH7UDQVIHUKDQJXS
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7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGKDQJXS
1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ
Calls For
7KLVIHDWXUHLGHQWLILHVWKHH[WHQVLRQQXPEHURIDXVHUZKRKDVGLYHUWHGFDOOVWR\RXUH[WHQVLRQ:KHQ
DGLYHUWHGFDOOLVSUHVHQWHGDW\RXUH[WHQVLRQWKHODEHOHG&$//6)25NH\IODVKHVUHGDQG\RXU/&'
WHPSRUDULO\GLVSOD\VZKRWKHFDOOZDVRULJLQDOO\LQWHQGHGIRU3UHVVWKH&$//6)25NH\WRDQVZHUWKH
FDOOZLWKWKHDSSURSULDWHJUHHWLQJ,IDQXPEHURIH[WHQVLRQXVHUVGLYHUWVWKHLUFDOOVWR\RXUHJXODUO\
\RXFDQVHWXSD&$//6)25NH\IRUHDFKH[WHQVLRQ
,I\RXUH[WHQVLRQLVVHWXSIRU0DQDJHU6HFUHWDU\RSHUDWLRQDQG\RXKDYHDSURJUDPPHG&$//6)25
NH\WKH&$//6)25NH\OLJKWVVROLGUHGZKHQWKH0DQDJHU6HFUHWDU\LVDEVHQW,I\RXUH[WHQVLRQLV
VHWXSDVD6HFUHWDU\H[WHQVLRQLQYROYHGLQRQHWRRQH0DQDJHU6HFUHWDU\RSHUDWLRQDQG\RXKDYHD
&$//6)25NH\SURJUDPPHGIRU\RXU0DQDJHU\RXFDQSUHVVWKLVNH\WRWRJJOHWKH0DQDJHU V
H[WHQVLRQWRWKHDEVHQWRUSUHVHQWVWDWH
1RWH7KH&$//6)25NH\VKRXOGEHODEHOHGZLWKWKHQDPHRUQXPEHURIWKHGLYHUWLQJH[WHQVLRQ
To answer a call diverted from another extension:
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3UHVVWKHIODVKLQJ&$//6)25NH\


Directed Call Pick-up
7KLVIHDWXUHDOORZV\RXWRDQVZHUDFDOOULQJLQJDWDQ\H[WHQVLRQLQWKHV\VWHP,IWKHUHLVPRUHWKDQ
RQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEHDQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
To answer a call that is ringing at another extension:
'RRQHRIWKHIROORZLQJ
z
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H[WHQVLRQ VQXPEHU
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E\WKHULQJLQJH[WHQVLRQ VQXPEHU

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Diverting
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ULQJLQJ\RXUH[WHQVLRQ
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\RXUSKRQHRUZKHQ\RXDUHRQDQRWKHUFDOO
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To program and activate diversions:
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To cancel diversions:
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Direct Station Selection/Busy Lamp Field (DSS/BLF)
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To call the target extension:
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To pick up a call at the target extension (indicated by a flashing DSS/BLF key):
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To retrieve a call on hold at the target extension (indicated by a flashing DSS/BLF key):
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Do Not Disturb
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To activate Do Not Disturb:
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To deactivate Do Not Disturb:
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Emergency 9-9-9 Calls
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Exclusive Hold
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Using Exclusive Hold if you do NOT have dedicated DSS/BLF or LINE keys.
To place a call on hold to make an enquiry call or answer another call:
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To retrieve a call from hold:
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Using Exclusive Hold if you do HAVE dedicated DSS/BLF or LINE keys.
To place a call on hold to make an enquiry call or answer another call:
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To retrieve a call from hold:
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Extension Group
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To call an extension group:
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Extension Paging
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To page an extension or extension group:
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