SpectraLink PIVOT 87-series Instruction Manual

721-0011-000 Rev G
August 2015
Spectralink 87-Series Wireless Telephone
Administration Guide
Configuration Management System
Release 1.5.x and before

Spectralink 87-Series CMS Administration Guide
721-0011-000_G.docx
August 2015 2
Copyright Notice
© 2014-2015 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the
names and marks associated with Spectralink’s products are trademarks and/or service marks of
Spectralink Corporation and are common law marks in the United States and various other countries. All
other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Spectralink.
All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any
means, or translated into another language or format, in whole or in part, without the express written
permission of Spectralink Corporation.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers.
The drawings and specifications contained herein are the property of Spectralink and shall be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
license to make, use, or sell equipment manufactured in accordance herewith.
Spectralink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult Spectralink to determine
whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT
INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED
HEREIN SHALL BE DEEMED TO BE A WARRANTY BY SPECTRALINK FOR ANY PURPOSE, OR
GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
Warranty
The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
US Location European Location
800-775-5330 [phone]
Spectralink Corporation Spectralink Europe ApS
2560 55th Street Langmarksvej 34
Boulder, CO 80301 8700 Horsens, Denmark
[e-mail] [e-mail]

721-0011-000_G.docx
August 2015 3
Contents
About This Guide............................................................... 7
What is CMS?.............................................................................................................. 7
What is SLIC?.............................................................................................................. 8
What is MDM/EMM? .................................................................................................... 8
What is Manual Configuration? .................................................................................... 8
Product Support ............................................................................................................... 8
Spectralink References .................................................................................................... 9
Specific Documents ..................................................................................................... 9
Conventions Used In This Document.............................................................................10
Icons...........................................................................................................................10
Typography.................................................................................................................11
Part I: Using CMS............................................ 13
Chapter 1: Getting Started with CMS...................................... 14
How Secure is CMS?.......................................................................................................14
Setting HTTPS............................................................................................................14
CMS Server Requirements..............................................................................................14
Minimum requirements................................................................................................14
Capacity guidelines.....................................................................................................15
Usage Notes and Tips .....................................................................................................15
Navigation...................................................................................................................15
Saving your settings....................................................................................................15
Changing from manual to CMS administration............................................................16
Resolving phone admin menu conflicts.......................................................................16
Admin tips...................................................................................................................19
CMS/Handset Interaction.................................................................................................21
Active handsets...........................................................................................................22
Inactive handsets........................................................................................................22
Chapter 2: Installing the CMS............................................... 24
CMS Infrastructure Installation Instructions..................................................................24
Installing the CMS License..............................................................................................26
Logging into CMS............................................................................................................27
Updating to the latest version of CMS............................................................................27
What is the CMS Certificate? ..........................................................................................28
Logging into CMS............................................................................................................29
Installing the CMS License..............................................................................................29

Spectralink 87-Series CMS Administration Guide
721-0011-000_G.docx
August 2015 4
The Home Page................................................................................................................30
Major groups...............................................................................................................30
Chapter 3: Configure .csv Settings........................................ 32
Device MAC................................................................................................................32
Model number / Firmware version...............................................................................32
Extension Number.......................................................................................................32
Username ...................................................................................................................33
Password....................................................................................................................33
Upload .csv to CMS .........................................................................................................33
Chapter 4: Enterprise Settings ............................................. 35
Certificates.......................................................................................................................35
Wireless Profiles..............................................................................................................37
Over the Air Provisioning................................................................................................38
Chapter 5: Device Management ............................................ 40
Device List........................................................................................................................40
Column headings........................................................................................................41
Filter............................................................................................................................41
MAC address column: Change device ........................................................................41
Device List: Select device to change...........................................................................42
Device Group ...................................................................................................................43
Configuring Groups.....................................................................................................45
Configure Device(s).........................................................................................................46
Enterprise/Group/Device tabs .....................................................................................47
Config Manager...........................................................................................................48
Device Security...........................................................................................................49
Emergency Contacts...................................................................................................50
General Settings .........................................................................................................51
LDAP ..........................................................................................................................52
Over the Air Updates...................................................................................................53
PTT.............................................................................................................................54
Quick Barcode Connect ..............................................................................................55
SAFE and Panic Button...............................................................................................56
SIP Service.................................................................................................................57
Syslog.........................................................................................................................60
Web API......................................................................................................................60
Web Applications ........................................................................................................62
Wireless / Networking..................................................................................................63
Quick RMA Replacement.................................................................................................63

Spectralink 87-Series CMS Administration Guide
721-0011-000_G.docx
August 2015 5
Chapter 6: Feature Licenses ................................................ 65
Trial periods................................................................................................................65
Add or change installed licenses.................................................................................66
Add feature license .....................................................................................................66
Select groups to activate the feature...........................................................................66
Part II Administrative Procedures....................... 67
Chapter 7: CMS Administrative............................................. 68
CMS Users........................................................................................................................68
Add user .....................................................................................................................68
Edit / View user...........................................................................................................69
Delete a User..............................................................................................................71
Authenticating CMS users with LDAP .........................................................................71
Server Settings ................................................................................................................72
Active Directory Settings.............................................................................................72
General Settings .........................................................................................................73
Self Signed Public Key................................................................................................74
Update this software (CMS software)..........................................................................74
License for this software..............................................................................................75
Import / Export CMS data............................................................................................75
Chapter 8: Updating the Handset Software.............................. 76
Updating the Handsets Using CMS ................................................................................76
Upload the handset firmware update to the CMS........................................................76
Chapter 9: How to Use CMS to View Logs ............................... 78
CMS format.................................................................................................................78
Viewing logs in CMS...................................................................................................78
Setting up Your Syslog Filters in CMS...........................................................................79
Using a Filter to Refine Logging Results .......................................................................79
Part III Appendices .......................................... 81
Appendix A: Open Source Information ................................... 82
OFFER for Source for GPL and LGPL Software ............................................................82
Contact Information for Requesting Source Code .......................................................82

Spectralink 87-Series CMS Administration Guide
721-0011-000_G.docx
August 2015 6
Appendix B: Products Mentioned in this Document .................. 83

721-0011-000_G.docx
August 2015 7
About This Guide
This document is used by administrators to configure and manage the Spectralink 87-Series
handsets, also known as PIVOT™by Spectralink. The following diagram shows the deployment
process and the position of CMS in relation to the rest of the deployment.
Deployment process
What is CMS?
The primary tool for administering a volume of handsets is the CMS, the Configuration
Management System. It is a GUI program that is opened in a browser and provides an easy and
intuitive way to configure the handsets and manage the deployment of many handsets at once.
This guide covers the administration of the handsets using the CMS as well as information
about managing the CMS. Detailed instructions for phone settings are in Spectralink PIVOT
Configuration Guide.
This Guide is divided into three Parts:
Part I introduces CMS and describes how to install and use it
○Introduction and orientation
○Installing the infrastructure logging in, installing the license
○Using batch configuration
○Enterprise Settings for Certificates, Wireless Profiles and Over the air (OTA)
provisioning
○Device management –configuring and supporting the handsets
○Feature licenses
Part II covers administrative procedures
○Administration of the CMS Users and server settings
○Updating handset code
○Using logs for troubleshooting and understanding handset processes
Part III contains Appendices you may need for reference

Spectralink 87-Series CMS Administration Guide
721-0011-000_G.docx
August 2015 8
○Open source information
○Product attribution
What is SLIC?
The Spectralink Installation & Configuration (“SLIC”) Platform utilizes a customized version of a
commercially available embedded Linux® Server to simplify the wireless provisioning of your
Spectralink 87-Series handsets. When connected to a PC, the SLIC platform provides a wizard
that walks you through the wireless configuration parameters you need to set in order for the
87-Series handsets to associate with the wireless LAN.
Once the wizard is completed, a USB connection between the SLIC server and an 87-Series
handset loads the wireless parameters into the handset. This document provides complete
information about this process.
What is MDM/EMM?
EMM is Enterprise Mobile Management, a term used to describe the management of mobile
devices in a business context. EMM software is an offshoot of MDM or Mobile Device
Management. EMM is the preferred approach as it is specifically designed for enterprise
applications and devices.
MDM/EMM programs are used to manage applications. Applications need to be managed on
PIVOT so that enterprise devices remain secure. The degree of control is a matter of enterprise
policy. See Spectralink 87-Series Applications Installation Guide for complete information.
What is Manual Configuration?
Like any device powered by Android, PIVOT provides menus for configuring options that
provide functionality and features. Two types of menus are available, the familiar user-level
menus used by all smart phones and administrator menus that are behind a password. Manual
configuration refers to using these phone menus to set up each phone individually.
Practically any deployment will require some manual adjustments so this step is included to put
the final polish on your deployment. See PIVOT by Spectralink Configuration Guide for
complete information.
Product Support
Spectralink wants you to have a successful installation. If you have questions please contact the
Customer Support Hotline at 1-800-775-5330.
The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
For Technical Support: mailto:[e-mail]
For Knowledge Base: http://support.spectralink.com

Spectralink 87-Series CMS Administration Guide
721-0011-000_G.docx
August 2015 9
For Return Material Authorization: mailto:[e-mail]
Spectralink References
All Spectralink documents are available at http://support.spectralink.com.
To go to a specific product page:
Select the Product Category and Product Type from the dropdown lists and then select the
product from the next page. All resources for that particular product are displayed by default
under the All tab. Documents, downloads and other resources are sorted by the date they were
created so the most recently created resource is at the top of the list. You can further sort the
list by the tabs across the top of the list to find exactly what you are looking for. Click the title to
open the link. PIVOT documents are available at http://support.spectralink.com/pivot.
Specific Documents
AP Configuration Guides show you how to correctly configure access points and WLAN
controllers (if applicable) and identify the optimal settings that support Spectralink 87-Series
handsets. The guides can be found at the View Certified page.
Spectralink 87-Series Installation and Configuration Tool Administration Guide The SLIC tool
provides step-by-step instructions for configuring wireless settings required for the handsets to
associate with the wireless LAN.
Spectralink 87-Series Wireless Telephone Deployment Guide The Deployment Guide provides
sequential information for provisioning and deploying the handsets. It covers deployment using
the SLIC tool and CMS as well as manual deployment.

Spectralink 87-Series CMS Administration Guide
721-0011-000_G.docx
August 2015 10
Spectralink PIVOT Configuration Guide The PIVOT Configuration Guide provides detailed
information about PIVOT menu items that have been developed specifically for the PIVOT
handset.
Spectralink 87-Series Wi-Fi Security Implementation Guide Wi-Fi security prevents
unauthorized over-the-air access to network components and the sensitive data that resides
there. This Guide discusses the various method and explains how to implement each of them.
Spectralink 87-Series Wireless Telephone Application Installation Guide The Applications Guide
provides detailed information about deploying any type of application, using an app store or
MDM and manual processes for loading applications on the Spectralink 87-Series handset.
Spectralink 87-Series Wireless Telephone User Guide The User Guide provides detailed
information about using the features of the 87-Series handsets.
For information on IP PBX and softswitch vendors, see PIVOT by Spectralink Call Server
Interoperability Guide.
Conventions Used In This Document
Icons
Icons indicate extra information about nearby text.
Warning
The Warning icon highlights an action you must perform (or avoid) to avoid
exposing yourself or others to hazardous conditions.
Caution
The Caution icon highlights information you need to know to avoid a hazard that
could potentially impact device performance, application functionality, successful
feature configuration and/or affect handset or network performance.
Spectralink recommends
A recommendation from the experts at Spectralink.
Note
The Note icon highlights information of interest or important information that will
help you be successful in accomplishing a procedure or understanding a concept.