Star Sp700 series User manual

(05/2022)

Moneris Go Appétit

Hardware Installation Guide

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Moneris Go Appétit: Hardware Installation Guide 1

Contents

Setting up your hardware .............................................................................................2

Before you get started.................................................................................................................................. 3

Setting up the kitchen printer....................................................................................................................... 4

Before you get started........................................................................................................................................4

Set up the printer hardware...............................................................................................................................4

Enable the printer in the portal..........................................................................................................................5

Assign the printer to a kitchen ...........................................................................................................................6

Troubleshooting printer issues ..................................................................................................................... 8

Merchant support.......................................................................................................11

Moneris Go Appétit: Hardware Installation Guide 2

In this section, we go over everything you need to

know to set up your hardware for the Moneris Go

Appétit restaurant solution.

Setting up your hardware

Setting up

your hardware

Moneris Go Appétit: Hardware Installation Guide 3

Before you get started

Before you begin installing the hardware in your restaurant, please ensure you have the following:

Access to the Moneris Go Appétit portal on a PC or laptop

A suitable place to situate your hardware within your restaurant environment, e.g., a location away from

heat and water sources.

The Kitchen Display tablets need to be on the same network (using the same router) as the kitchen printer

to ensure orders get printed.

Moneris Go Appétit: Hardware Installation Guide 4

Setting up the kitchen printer

The kitchen printer should be placed in the kitchen, but away from any heat sources or areas where it can get

splashed or dirty with food particles during the process of preparing dishes for your customers.

These instructions explain how to set up the printer hardware, how to enable the printer in the portal, and how

to assign the printer to a kitchen. Follow the instructions in this section for all kitchen printers in your restaurant.

Before you get started

In order to properly set up the printer, ensure the following conditions have been met:

You are able to login to the Moneris Go Appétit portal.

Kitchens have been created and defined in the Moneris Go Appétit portal. For more information on creating

and defining kitchens, refer to the Moneris® Go Appétit: Using your Restaurant Solution guide.

The Kitchen Display tablets are functioning and on the same network as the router to which you connect the

kitchen printer.

Set up the printer hardware

Note: You are required to connect the printer to the WiFi router in your establishment that provides connection

to your Kitchen Display tablets. You may need to contact your network/IT technician to help you with the wiring

and running cable.

1. Follow the manufacturer’s instructions to connect the power and Ethernet cables to the rear of the printer.

2. Follow the manufacturer’s instructions to install the paper roll and ribbon inside the printer.

3. Connect the Ethernet cable to an available port on your router.

4. Turn on the printer by toggling the power switch on the right side of the printer.

Moneris Go Appétit: Hardware Installation Guide 5

5. Once the printer powers on and you see the green LED, power off the printer using the toggle switch.

6. Hold down the FEED button on the front of the printer, and use the toggle switch to power it back on again.

The printer will print two long receipts. Keep these receipts to use for later setup steps.

7. Repeat steps 1-6 to install other kitchen printers in other kitchens in your business as necessary.

Enable the printer in the portal

Now that the printer hardware has been set up, it needs to be enabled in the Go Appétit portal. Follow the

instructions below to enable the printer.

Note: For information on logging in to the portal, refer to the Moneris® Go Appétit: Using your Restaurant

Solution guide.

1. Log in to the portal using your credentials.

2. On the main menu, click Settings.

3. On the Settings screen, click the Printers tab at the top of the screen.

4. On the Printers tab, click the Add printer button.

5. In the Add printer side panel, click inside the Printer name field and give this printer a name.

Note: You should name the printer after the kitchen in which it is situated.

Moneris Go Appétit: Hardware Installation Guide 6

6. Click inside the IP address field and enter the IP address obtained from the receipt that printed in step 6 of

the Set up the printer hardware section on the previous page.

Note: You only need to add the numbers and the periods. The printout shows something called “BOOTP”

that is not required for this field.

7. Click the Save button at the bottom of the screen.

8. If you need to add other printers, click the Add printer button and repeat steps 5-7 for those additional

printers as well.

Assign the printer to a kitchen

The final step is to assign the printer to a kitchen, so that as orders are sent from the app on the terminal or

tablet, they are printed off.

Moneris Go Appétit: Hardware Installation Guide 7

1. In the portal, click the Printers tab on the Settings screen.

2. Click the Assign printers button.

3. In the Assign printers panel, for each kitchen listed, click the drop-down menu and select the printer to

which you will route the orders.

4. When finished, click the Save button.

A popup confirmation appears.

Congratulations! You are now ready to print order tickets from your kitchen printers.

Moneris Go Appétit: Hardware Installation Guide 8

Troubleshooting printer issues

Refer to the table below for some troubleshooting steps in case you are having problems with your printer.

Issue

Solution

Printer is printing and the paper is feeding, but

printing is not visible on the paper.

The ribbon may be installed incorrectly in the

printer’s housing, or the section of the ribbon you are

using has dried out. Try the following steps to

resolve:

1. Power off the printer.

2. Open the lid of the printer where you insert the

paper roll, then open the front panel to expose

the ribbon.

3. Ensure the ribbon is situated correctly, with the

black portion of the ribbon on top and the red

portion on the bottom, and that the ribbon is

situated between the print head and the paper.

Refer to the image on page 10 for more

information on the interior of the printer.

4. (Optional) Turn the blue knob on the ribbon

cartridge clockwise to advance the ribbon.

5. Close up the front panel, then close up the lid.

6. Hold down the FEED button on the front of the

printer, and use the toggle switch to power it

back on again.

The printer will print two long receipts. If you see

printing on the paper, it is working.

Moneris Go Appétit: Hardware Installation Guide 9

Issue

Solution

Kitchen tickets not printing when orders are received There is most likely an issue where your Kitchen

Display tablets are not on the same Wi-Fi network

that your printer is connected to. This can occur

when there are multiple routers in a building, and the

kitchen tablet is accessing the network from a

different router than the one the kitchen printer is

physically connected to.

Before you begin troubleshooting, be sure you have

the IP address obtained from the receipt that printed

in step 6 of the Set up the printer hardware section

on page 4.

1. Open your kitchen tablet’s Settings page, and

locate the Wi-Fi settings.

2. In the Wi-Fi settings, locate the IP address.

3. Check if the first 3 sets of numbers in the IP

address printed on the receipt match the first 3

numbers of the IP address displayed on the

tablet’s screen. For example, if your tablet IP

address is 192.168.10.20, and your printer shows

192.168.8.5, then they are indeed on different

networks.

4. Try changing the Kitchen Display tablet to a

different network, then comparing the IP

addresses until you can ensure that they are on

the same network following step 3 above.

Moneris Go Appétit: Hardware Installation Guide 10

Moneris Go Appétit: Hardware Installation Guide 11

At Moneris, help is always here for you 24/7.

Merchant support

Merchant

support

Moneris Go Appétit: Hardware Installation Guide 12

If you need assistance with your payment processing

solution, we’re here to help, 24/7.

We’re only one click away.

Visit moneris.com/support-goappetit to:

Access support resources for your Moneris Go Appétit restaurant solution

View how-to instructional videos

Visit shop.moneris.com to purchase point-of-sale supplies and receipt paper

Visit moneris.com/insights for business and payment news, trends, customer success stories, and quarterly

reports & insights

Need us on-site? We’ll be there.

One call and a knowledgeable technician can be on the way. Count on minimal disruptions to your business as

our Field Services provide assistance with your payment terminals.

Can’t find what you are looking for?

Call Moneris Customer Care (available 24/7) toll-free at 1-866-319-7450. We’ll be happy to help.

You can also send us a secure message 24/7 by logging in to Merchant Direct® at

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