StarTech.com SV231DPDDUA2 User manual

Manual Revision: 11/22/2016
For the latest information, technical specications, and support for
this product, please visit www.StarTech.com/SV231DPDDUA2.
FR: Guide de l’utilisateur - fr.startech.com
DE: Bedienungsanleitung - de.startech.com
ES: Guía del usuario - es.startech.com
NL: Gebruiksaanwijzing - nl.startech.com
PT: Guia do usuário - pt.startech.com
IT: Guida per l’uso - it.startech.com
SV231DPDDUA2
2-Port KVM Switch with Dual
DisplayPort - 4K 60Hz
*actual product may vary from photos

Instruction manual
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and other
protected names and/or symbols of third-party companies not related in any way to
StarTech.com. Where they occur these references are for illustrative purposes only and do not
represent an endorsement of a product or service by StarTech.com, or an endorsement of the
product(s) to which this manual applies by the third-party company in question. Regardless
of any direct acknowledgement elsewhere in the body of this document, StarTech.com hereby
acknowledges that all trademarks, registered trademarks, service marks, and other protected
names and/or symbols contained in this manual and related documents are the property of
their respective holders.

Instruction manual
i
Table of Contents
Introduction............................................................................................1
Product diagram........................................................................................................................................ 1
Package contents...................................................................................................................................... 2
System requirements............................................................................................................................... 2
KVM switch setup...................................................................................3
Connect a console to the KVM switch............................................................................................... 3
Connect computers to the KVM switch ............................................................................................ 3
About drivers.............................................................................................................................................. 4
Operating the KVM switch....................................................................4
About the LED indicators ....................................................................................................................... 4
Select a port................................................................................................................................................ 4
Using hotkey commands ......................................................................4
Enable hotkey commands ..................................................................................................................... 5
Select a computer..................................................................................................................................... 5
Enable or disable Independent Audio Switching.......................................................................... 5
Alternative hotkey commands............................................................................................................. 5
Troubleshooting.....................................................................................6
I can’t get my wireless mouse and keyboard to work.................................................................. 6
I can’t get my gaming or combination mouse and
keyboard to work...................................................................................................................................... 6
My display or video destination uses a dierent type of
video connector than DisplayPort...................................................................................................... 6
My keyboard keeps repeating keys when it’s plugged
into the switch............................................................................................................................................ 7
My mouse doesn’t move properly between my monitors......................................................... 7

Instruction manual
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Technical support...................................................................................8
Warranty information............................................................................8

Instruction manual
1
Introduction
You can use the SV231DPDDUA2 to control two computers enabled with DisplayPort™
1.2, and share USB 2.0 peripherals among the connected computers.
If you connect monitors enabled with DisplayPort 1.2, the SV231DPDDUA2 supports
4K at 60Hz. This two-port dual monitor KVM switch includes 3.5 mm audio speaker
and microphone ports, and a select button that you can use to quickly switch between
connected computers. SV231DPDDUA2 also features support for hotkey commands.
Product diagram
Front view
Computer 1
LED
Computer 2
LED Select button
Back view
1 - Power input port
2 - Console audio port
3 - Console microphone port
4 - Console DisplayPort port
5 - Console DisplayPort port
6 - Console USB mouse port
7 - Console USB keyboard port
8 - USB hub port
9 - USB hub port
10 - PC 2 USB port
11 - PC 2 DisplayPort port
12 - PC 2 DisplayPort port
13 - PC 2 audio port
14 - PC 2 microphone port
2
4
5
13
7
8
9
610
11
13
12
14 17
16
15
18 19
15 - PC 1 DisplayPort port
16 - PC 1 DisplayPort port
17 - PC 1 USB port
18 - PC 1 audio port
19 - PC 1 microphone port

Instruction manual
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Package contents
• 1 x KVM switch
• 1 x universal power adapter (NA, EU, UK, ANZ)
• 4 x rubber pads
• 1 x instruction manual
System requirements
• Display device (for example, monitor, TV, and so on) equipped with DisplayPort 1.2
• Computer system and video card enabled with DisplayPort 1.2
• Computer system enabled with USB
• Standard 104-key wired USB keyboard
• Standard wired USB mouse
• 3.5 mm mini-jack microphone and/or speakers or headset (optional)
Note: This KVM switch supports DisplayPort 1.2 and earlier. However, to achieve
maximum resolution, you need to use a display device and computer system that
support DisplayPort 1.2.
The maximum resolution for this KVM switch is 4K at 60Hz. In order to obtain the
maximum resolution, the monitor and computer that you’re using must support 4K at
60Hz.
System requirements are subject to change. For the latest requirements, please visit
www.StarTech.com/SV231DPDDUA2.

Instruction manual
3
KVM switch setup
Connect a console to the KVM switch
1. Turn o your computer and any devices or peripherals that are connected to it (for
example, printers, external hard drives, and so on).
2. Connect a monitor to the Console DisplayPort port.
3. If necessary, connect a second monitor to the second Console DisplayPort port.
4. Connect a USB mouse to the Console USB mouse port.
5. Connect a USB keyboard to the Console USB keyboard port.
6. If necessary, do the following:
• Connect speakers or a headset to the Console audio port.
• Connect a microphone to the Console microphone port.
Connect computers to the KVM switch
You can connect one or two computers to the KVM switch.
1. Turn o the computers that you want to connect to the KVM switch and any devices
or peripherals that are connected to the computers (for example, printers, external
hard drives, and so on).
2. Connect a male-to-male DisplayPort cable to the DisplayPort port on the computer
and to the PC 1 DisplayPort port.
3. Connect a USB A-to-B cable to the USB port on the computer and to the PC 1 USB
port.
4. To include audio in your setup, connect a set of audio cables to the speaker port on
your computer and to the PC 1 audio port.
5. To add a microphone to your setup, connect a microphone to the microphone port
on your computer and to the PC 1 microphone port.
6. To connect a second computer, repeat steps 1 to 5 and use the PC 2 connections.
7. Connect the universal power adapter to a wall outlet and to the Power input port.
8. Turn on the computer and any devices or peripherals that are connected to it.
Wait for the computer to nish loading and then test the keyboard and mouse
functionality of the connected computer.
9. If a second computer is connected to the KVM switch, press the Select button to
change the focus to the second computer, and repeat step 8.
You should now be able to switch between the connected computers. If you
experience issues with this KVM switch, see the “Troubleshooting”section of the
manual.

Instruction manual
4
About drivers
You don’t need to install any drivers for this KVM switch, as the keyboard and mouse
use generic USB drivers that are already installed on any operating system that
supports USB technology.
Operating the KVM switch
About the LED indicators
There are three LED indicators located on the front of the KVM switch. For more
information about what the LED behavior indicates, see the table below.
LED Behavior Meaning
Computer 1 LED LED is illuminated red Computer is selected
LED is illuminated green Computer is connected
Computer 2 LED LED is illuminated red Computer is selected
LED is illuminated green Computer is connected
Select a port
• To switch between connected computers, press the Select button on the front of
the KVM switch.
The LED of the selected computer illuminates red.
Using hotkey commands
If you’re using a computer that is running a version of Windows® or Linux®, you can use
hotkey commands to operate the KVM switch. All hotkey commands begin by pressing
the Left Ctrl key twice and then pressing one or two additional keys.
The KVM switch emits a high-pitched beep when you enter a correct command and a
low-pitched beep when you enter an incorrect command. Incorrect hotkey commands
aren’t sent to the computer.
To use hotkey commands, the keyboard you’re using needs to be connected to the
Console USB keyboard port.
Note: Hotkey commands aren’t supported in the Mac OS operating system.

Instruction manual
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Enable or disable hotkey commands
By default, hotkey commands are enabled on the KVM switch.
• To disable hotkey commands, press and hold the Left Shift key and press Num Lock
twice. Release the Left Shift key and then press the Left Ctrl key.
• To enable hotkey commands, press and hold the Left Shift key and press Num Lock
twice. Release the Left Shift key and then press the Left Ctrl key.
Select a computer
To select a computer, press the Left Ctrl key twice and the number of the PC port that
you want to select.
For example, if you wanted to select computer 2, you would press Left Ctrl, Left Ctrl, 2.
Note: Don’t use the numeric keypad on the right side of the keyboard when you
complete the hotkey command above.
Enable or disable Independent Audio Switching
By default, Independent Audio Switching is disabled on the KVM switch, which means
that the audio selection is determined by the computer that you select. For example, if
you select computer 1 and then switch to computer 2, the audio selection changes to
computer 2.
You can enable Independent Audio Switching and make the audio selection
independent from the computer that is currently selected. For example, if you select
computer 1 and then switch to computer 2, the audio selection would remain with
computer 1 until you change it.
• To enable Independent Audio Switching, on the computer with the audio that you
want to listen to, press Left Ctrl, Left Ctrl, F5.
• To disable Independent Audio Switching, press Left Ctrl, Left Ctrl, F5.
The KVM switch beeps once to indicate that Independent Audio Switching is enabled,
and beeps twice to indicate that Independent Audio Switching is disabled.
Alternative hotkey commands
In addition to the Left Ctrl hotkey commands, there are two alternative commands
that you can use to select a computer:
• Press Scroll Lock, Scroll Lock, the number of the PC port that you want to select.
• Press and hold the Left Shift key and press Num Lock twice. Release the Left Shift
key and then press the number of the PC port that you want to select.
Note: Do not use the numeric keypad on the right side of the keyboard when you
complete the hotkey commands listed above.

Instruction manual
6
Troubleshooting
If you experience issues using this KVM switch and you’re using a PC, you may want to
make the following changes to the BIOS settings on your computer:
1. Set HALT ON ERROR to All but keyboard.
2. In PNP AND PCI SETUP, do the following:
• Set PNP OS INSTALLED to YES.
• Set USB IRQ to ENABLED.
I can’t get my wireless mouse and keyboard to work
Some wireless mice and keyboards do work with KVM switches, but in general most
wireless mice and keyboards don’t support KVM switches. If you’re using a wireless
mouse and keyboard in your setup and are experiencing issues with your KVM switch,
try the following:
• Remove the wireless mouse and keyboard transmitter from the Console USB mouse
port and the Console USB keyboard port, and move the transmitter to one of the
USB hub ports on the KVM switch.
Note: Hotkey commands won’t work if the wireless keyboard transmitter is plugged
into one of the USB hub ports.
If you’re still experiencing issues, replace the wireless mouse and keyboard with a
wired mouse and keyboard.
I can’t get my gaming or combination mouse and
keyboard to work
Gaming mice and keyboards and combination mice and keyboards have more buttons
and functionality than 3-button mice and 104-key keyboards. Most KVM switches
don’t support the additional key functions and using them in your setup may impact
the performance of your KVM switch. As such, StarTech.com recommends that you use
a standard 3-button wired mouse and a 104-key wired keyboard in your setup.
My display or video destination uses a dierent type of
video connector than DisplayPort
If the display or video destination in your setup uses a dierent type of video
connector than DisplayPort, you can use a converter to change the output type. For
more information, visit www.StarTech.com to see the dierent types of converters
available.

Instruction manual
7
My keyboard keeps repeating keys when it’s plugged
into the switch
To resolve this issue, try the following:
• If your keyboard is plugged into one of the USB keyboard ports on the KVM switch,
unplug it and plug it into one of the USB hub ports.
Note: Hotkey commands aren’t available if your keyboard is plugged into a USB hub
port.
• If you’re running a version of the Windows OS, in the Control Panel, navigate to
the keyboard settings and adjust the repeat delay and repeat rate until the keys no
longer repeat.
My mouse doesn’t move properly between my monitors
If you’re running a version of the Windows OS, in order for your mouse to move
properly between your monitors you must rearrange your monitors in Windows to
match the physical location of your monitors in your setup.
1. In the Control Panel, navigate to the display settings.
2. Click Identify to see how the operating system has ordered the monitors.
3. Click and drag the monitor icons until the order in the operating system matches
the physical setup of the monitors.
4. Click OK to apply the changes and close the window.

Instruction manual
8
Technical support
StarTech.com’s lifetime technical support is an integral part of our commitment to
provide industry-leading solutions. If you ever need help with your product, visit
www.startech.com/support and access our comprehensive selection of online tools,
documentation, and downloads.
For the latest drivers/software, please visit www.startech.com/downloads
Warranty information
This product is backed by a two-year warranty.
StarTech.com warrants its products against defects in materials and workmanship
for the periods noted, following the initial date of purchase. During this period,
the products may be returned for repair, or replacement with equivalent
products at our discretion. The warranty covers parts and labor costs only.
StarTech.com does not warrant its products from defects or damages arising from
misuse, abuse, alteration, or normal wear and tear.
Limitation of Liability
In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their
ocers, directors, employees or agents) for any damages (whether direct or indirect,
special, punitive, incidental, consequential, or otherwise), loss of prots, loss of business,
or any pecuniary loss, arising out of or related to the use of the product exceed the
actual price paid for the product. Some states do not allow the exclusion or limitation
of incidental or consequential damages. If such laws apply, the limitations or exclusions
contained in this statement may not apply to you.

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