Stirling STR-9R32 User manual

Reverse Cycle Inverter
Split System Air Conditioner
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
INSTRUCTION MANUAL
STR-9R32 Outdoor Unit Picture
Model Number STR-9R32

2
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Welcome
Congratulations on choosing to buy a STIRLING®product.
All products brought to you by STIRLING®are manufactured to the highest
standards of performance and safety and, as part of our philosophy of
customer service and satisfaction, are backed by our comprehensive warranty.
We hope you will enjoy using your purchase for many years to come.

3
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Contents
02 Welcome
04 Warranty Details
05 General Safety Instructions
10 Product Overview
13 Getting Started
16 Instructions
26 FAQs and Troubleshooting Guide
28 Other Useful Information
35 Repair and Refurbished Goods or Parts Notice

4
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Reverse Cycle Inverter Split System Air Conditioner
Warranty Details
The product is guaranteed to be free from defects in workmanship and
parts for a period of 60 months from the date of purchase. Defects that
occur within this warranty period, under normal use and care, will be
repaired, replaced or refunded at our discretion. The benefits conferred by
this warranty are in addition to all rights and remedies in respect of the
product that the consumer has under the Competition and Consumer Act
2010 and similar state and territory laws.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and to compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
REGISTER YOUR PURCHASE AT www.aldi.com.au/en/about-aldi/product-registration/ TO KEEP UP-TO-DATE WITH IMPORTANT PRODUCT INFORMATION

5
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
General Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
Read this manual thoroughly before getting the appliance installed, maintained
or using it. The manual contains many important safety statements concerning
use of this appliance. Always read and observe all safety statements. They
reduce the risk of fire, electric shock and injury when correctly adhered to.
Keep the manual in a safe place for future reference, along with the completed
warranty card and purchase receipt. If you sell or transfer ownership of this
product, pass these instructions on to the next owner.
Always follow basic safety precautions and accident prevention
measures when using an electrical appliance, including the following:
Installation
• IMPORTANT! This unit comes with separate installation instructions for
use by an appropriately qualified installer.
Do not try to install the air conditioner on your own; doing so will expose
you to danger and void the warranty.
• It is your responsibility to ensure the unit is installed by a qualified technician,
who should check that it is earthed in accordance with national wiring
regulations and install a thermomagnetic circuit breaker.
• Note the installer’s details on page 33 of this manual for future reference.
• Please refer to the Installation Manual supplied with this appliance for
safety instructions specific to the installation, service and maintenance of
the indoor and outdoor units. These installation safety instructions include
information about the refrigerant gas used in the appliance (R32) and
important safety advice relating to the refrigerant.
Electrical safety
• Voltage: Make sure your electrical voltage and circuit frequency
correspond to those indicated on the appliance rating plate.
• Power plug: Keep the power plug clean. To avoid the risk of electric shock
or fire, insert the plug correctly and firmly into the socket. Check and
ensure that the socket is suitable for the plug, otherwise have the socket
changed. Do not alter the plug.
• No extension cord: Do not use the unit with an extension cord or adaptor.
• Power cord: Do not bend, tug or compress the power cord as this could
damage it. A damaged power cord can cause electric shock or fire.

6
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
General Safety Instructions (Cont.)
• Damaged cord: If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order to
avoid a hazard. Contact our after sales support line for advice.
• Protect from water: Do not expose the air conditioner to water. The
electrical insulation could be damaged and cause electrocution. Do not
touch the unit when barefoot or parts of your body are wet or damp.
• Do not disconnect during use: Pulling out the plug to switch off the
appliance when it is in operation could create a spark and cause a fire.
• Disconnect when not in use: Ensure that the indoor unit is switched off
and disconnected from the power supply when it will remain inoperative for
a long period and before cleaning or maintenance.
Grip the plug when disconnecting, do not pull the cord.
Usage conditions and restrictions
• Intended purpose: This appliance has been made for air conditioning
domestic environments and must not be used for any other purpose, such as
for drying clothes, cooling food etc. It is not intended for commercial, trade or
industrial use. Only use the air conditioner as instructed in this manual.
• Alterations: Do not alter the characteristics of the appliance in any way.
• Common sense: These instructions are not intended to cover every
possible condition and situation. As with any electrical household
appliance, common sense and caution are therefore always recommended
when installing, operating and maintaining the unit.
• Usage restriction: This appliance is not intended for use by persons (includ-
ing children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruc-
tion concerning use of the appliance by a person responsible for their safety.
• Children: Supervise children to ensure they do not play with the appliance.
Cleaning and user maintenance shall not be made by children without
supervision.
• Air filter: Always use the air conditioner with the air filter mounted. Using it
without air filter could cause an excessive accumulation of dust or waste on
the inner parts of the device with possible subsequent failures.
• Temperature selection: Selecting the most suitable temperature can
prevent damage to the unit.
• Exposure to cold air flow: Never remain directly exposed to the flow of
cold air for a long time, as direct and prolonged exposure to cold air from
the air conditioner could be dangerous for your health. Take particular care
in rooms where there are children, or old or sick people.

7
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
General Safety Instructions (Cont.)
• Air flow direction: The airflow direction should be properly adjusted. The
flaps should be directed downwards in heating and upwards in cooling
mode.
• Plants and animals: Do not direct the airflow onto plants or animals, as
long and direct exposure to cold air from an air conditioner could adversely
affect them.
• Do not block openings: Do not obstruct the air inlet or outlet of the indoor
or outdoor unit. Obstructing openings reduces the operating efficiency of
the air conditioner with possible consequent failures or damages.
• Keep clear: Do not climb onto or place any objects on top of the unit.
• Do not insert objects: Never insert a stick or similar object into the
appliance. It could cause injury.
• Maximise efficiency: Do not leave windows or doors open for long when
the air conditioner is operating.
• Smoke or burning smell: If the appliance gives off smoke or there is a
burning smell, immediately disconnect the unit from the power supply and
contact the after sales support line. Prolonged use of the appliance in such
conditions could cause fire or electrocution.
Cleaning, servicing and repair
• Disconnect before cleaning: Before carrying out any cleaning or mainte-
nance, make sure the unit is disconnected from the mains electricity supply.
Do not use any other means to clean the appliance than those referred to in
this manual (see pages 28 to 29 for comprehensive instructions).
• Professional care: Cleaning and maintenance must be carried out by
specialised technical personnel.
• Repair: Only have the unit repaired by an authorised service centre.
Incorrect repair could expose you to the risk of electric shock, fire or
injury. Prolonged use of the unit in such conditions could cause fire or
electrocution.
• Do not use when faulty: Do not use the appliance in the event of a
technical fault. Any faults must be fixed by an appropriately qualified and
authorised person. Contact our after sales support line for advice.
• Batteries: Make sure the batteries in the remote control are disposed of
appropriately for recycling.
• Liability: We assume no liability for any eventual damages to property or
injury to persons caused by misuse of the product or noncompliance with
these instructions.

8
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
The refrigerant used in this air conditioner, R32, is an odourless hydrocarbon
gas with a high level of environmental compatibility, with just one third of the
global warming potential (GWP) and a zero ozone depleting potential (ODP).
While R32 is flammable and can explode under certain conditions, there will be
no risk of burning and explosion if the air conditioner is installed correctly by a
professional installer following all instructions and safety advice below and in
the separate installation manual.
Important safety precautions concerning refrigerant R32
General Safety Instructions (Cont.)
WARNING: Combustible & Dangerous
This symbol alerts you to take care as the appliance contains
a flammable refrigerant: R32 (difluoromethane). Take extra care
when installing the unit and when carrying out maintenance.
• The room in which this air conditioner is installed must have a minimum area
of more than 4m2. (This air conditioner is suitable for cooling/heating a room
of 10–15m2.)
• Do not expose the appliance to high heat, sparks and open flames.
• The appliance shall be stored in a room without continuously operating
sources, such as open flames, an operating ignition gas appliance or an
operating electric heater.
• Do not pierce or burn the appliance.
• This air conditioner has been fully charged with refrigerant at the factory. Should
a recharge of refrigerant become necessary, it may only be recharged by a
professional installer.
• Maintenance must only be carried out by properly qualified, authorised
personnel. If the appliance requires maintenance or service, please contact
our after sales support centre.
• The service technician must strictly comply with:
– All instructions in the installation manual provided with the appliance
– All relevant provisions of gas-related local laws and regulations.
Read the user manual Read the installation manual

9
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
General Safety Instructions (Cont.)
• After installation, the service technician must:
– Check that air cannot enter the refrigerant system
– Check for refrigerant leaks when moving the air conditioner
– Carry out a test cycle under controlled conditions after installing the unit
and record the operating data.
Disposal
• This air conditioner contains a flammable refrigerant, which must be
removed before disposal. Contact your municipal authorities for any codes
or regulations concerning the disposal of such materials.
• At the end of its working life, do not throw this appliance out with your household
rubbish. Electrical and electronic products contain substances that can have
a detrimental effect on the environment and human health if disposed of
inappropriately. Observe any local regulations regarding the disposal of electrical
consumer goods and dispose of it appropriately for recycling and recovery of the
refrigerant.

10
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Product Overview
• This Reverse Cycle Inverter Air Conditioner is made up of an indoor and
outdoor unit (Fig. 1 & 2), which are connected through properly insulated
copper pipes (not supplied) and an electrical connecting cable.
• The indoor unit is installed on a wall of the room to be air conditioned (it
must not be installed in a laundry or similar room with high humidity levels).
• The outdoor unit is installed outdoors on the ground, or on a wall on
suitable brackets.
9 8 7 6
1 2 3
4
10
5
NOTE:
Due to continued product improvement, images
and illustrations in this manual may vary slightly
from the product purchased. All images in this
manual are for reference purposes only. Parts
are not necessarily pictured to scale.
Scope of delivery
(A) Indoor unit: parts
No Part
1 Front panel
2 LED display
3 Air filter
4 Indoor unit rating label
5 Terminal block cover
6 Emergency button
7 Deflectors
8 Signal receptor
9 Airflow direction flaps
10 Remote control

11
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
STR-9R32 Outdoor Unit Picture
Product Overview (Cont.)
13
14
15
12
Fig. 2
(B) Outdoor unit: parts
No Part
11 Outdoor unit rating label
12 Terminal block cover
13 Air outlet grille
14 Gas valve
15 Liquid valve
NOTE:
The diagrams throughout this manual are for illustrative purposes only
and may vary slightly from the appearance of the unit purchased.
B
11

12
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Product Overview (Cont.)
(D) Other inclusions
(not pictured)
Remote control holder
(for wall-mounting)
AAA Batteries (x2)
Instruction and installation
manuals
Quick start guide
Warranty certificate
Fig. 3 C
16
Installation hardware
(for illustrative purposes only, not to scale)
17
18
19
20
21
22
23
24
(C) Installation hardware
No Part
16 Power cable
17 Copper nuts (x4)
18 Drainage pipe
19 Sealing colloid
20 Pipe insulation (open tube)
21 Binding tape
22 Rubber mats for outdoor unit (x4)
23 Screws & plugs (x6)
24 Drainage mouth
I

13
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Unpacking
• When unpacking the appliance, keep the original packaging carton and
materials in a safe place. It will help prevent any damage if the product
needs to be transported in the future.
• In the event it is to be disposed of, please recycle all packaging materials
where possible.
• Plastic wrapping can be a suffocation hazard for babies and young children,
so ensure all packaging materials are out of their reach and disposed of
safely.
• Read the manual to familiarise yourself with all parts and operating
principles of the air conditioner. Pay particular attention to the safety
instructions on the previous pages.
Installation
WARNING!
• This air conditioner must be correctly installed by an authorised, licensed
installer in accordance with all applicable rules and national wiring
regulations and all instructions in the separate INSTALLATION MANUAL.
It is in your interest and that of your safety to ensure compliance.
• Do not try to install the air conditioner yourself! Doing so will expose
you to danger and void the warranty. Improper installation, adjustment,
alteration or service can cause injury or damage. We decline any
responsibility for injury or damage, to persons or property, as a result of
improper use or installation.
Getting Started
Introduction
This Reverse Cycle Inverter Split System Air Conditioner is designed to create
comfortable climatic conditions in any room of your home. It consists of an
indoor unit that must be wall-mounted in the room you want to heat or cool,
and an outdoor unit that can be installed on the ground or on an outside wall
on suitable brackets.
Modes of operation
You can set the air conditioner to cool, heat or dehumidify the air, or let the unit
adjust the room temperature automatically to ensure comfortable conditions all
year round. These modes are described in detail in the “Instructions” section of
this manual.

14
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Getting the most out of your air conditioner
• Keep windows and doors shut. Rooms in which the air conditioner is being
used should be closed off so the room air is recirculated.
• Locate window/wall units on the south side of the house, if possible. Shade
the unit if it is exposed to full sun, but don’t restrict airflow over it.
• Set thermostats at 23-26ºC for summer cooling. Each degree you lower the
thermostat may increase running costs by up to 10%.
• Homes that are insulated require air conditioners with lower heating/
cooling outputs because they can trap the cool/warm air. A fully insulated
home will require less power usage from the air conditioner to reach a
comfortable room temperature. However, ceiling sweep fans will help move
warm/cool air back down to floor level in rooms with very high ceilings.
How it works
• The indoor air, sucked in by the fan, enters
the unit through the grille at the front panel
and passes through a filter, which collects
any dust (Fig. 4).
• The air is then conveyed to the heat ex-
changer, where it is cooled and dehumidified
or heated, depending on your setting. The
heat removed from the room is released to
the outside.
• At the end of the cycle, the fan releases the
conditioned air back into the room.
• The direction of the air outlet is regulated by
flaps on the indoor unit, which are motorised
up and down. The vertical deflectors, also
motorised, direct the airflow right and left.
Fig. 4
Getting Started (Cont.)

15
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Preparing the remote control
Inserting/replacing batteries
• Remove the cover from the battery compart-
ment by sliding it off the housing (Fig. 5).
• Insert two new AAA (1.5V) batteries, ensuring
the polarities (+/-) match the markings.
• Refit the cover by sliding it back into place.
NOTE:
• Do not use rechargeable batteries.
• Replace old batteries with new ones of the
same type when the display is no longer
legible.
• Dispose of your remote control batteries
in accordance with your local laws and
regulations concerning battery disposal.
Programming the remote control
When you open the battery compartment at
the back of the remote control, a switch will
be visible, above the space for the batteries,
as illustrated (Fig. 6). This switch can be set to
HEAT or COOL, and to °C or °F.
For this type of air conditioner (reverse cycle)
the switch will have been set to HEAT at the
factory, which means that the unit will be
able to function in all available modes. The
switch will also have been set to °C, for your
convenience, so the temperature will be
displayed in degrees Celsius.
Getting Started (Cont.)
IMPORTANT!
Make sure that the switch is set to HEAT. If it is set to COOL, you will not
be able to activate the heating function. To do this you need to take out
the batteries and set the switch to HEAT without the batteries in place.
Then insert the batteries, and the unit will be programmed to function in all
available modes.
Fig. 5
Fig. 6

16
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Instructions
Indoor unit LED display
NOTE: The shape and position of switches and indicators may vary slightly
according to the model, but their function is the same.
No LED Function
1 Temperature display Indicates the set temperature (in °C)
2 Timer Illuminates when the Timer function is
activated
3 Sleep Illuminates when the Sleep function is
activated
Fig. 7

17
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
No Button Function
1 POWER Switch the unit on or to standby.
2FAN Select the fan speed.
3 TEMP UP Increase temperature or time setting.
4TEMP
DOWN Decrease temperature or time setting.
5 SLEEP Activate the sleep function.
6DISPLAY Switch on/off the LED display.
7 MUTE Activate the mute function.
8 TURBO
In cooling mode, produce maximum
cooling performance (16°C). In
heating mode, produce maximum
heating performance (31°C).
9I FEEL
Activate/deactivate the I FEEL function
for automatic regulation of the room
temperature based on the temperature
around the remote controller.
10 TIMER Set to switch on and off automatically.
11 ECO
In cooling mode, the room tempera-
ture will be allowed to rise 2°C above
the set temperature before cooling
restarts; in heating mode, it will be
allowed to fall 2°C below the set tem-
perature before heating restarts.
12 LOCK
Press the MODE and TIMER buttons at
the same time to activate the child lock
and lock the remote control buttons.
13 SWING
Activate or deactivate flaps for up/
down air movement, or the deflectors
for <> right/left air movement.
When both parts of the button are
pressed, the horizontal and vertical
vanes swing together simultaneously.
14 MODE Select the mode of operation.
Remote control buttons
NOTE:
Every time you
press a button,
the unit confirms
with a beep the
correct reception
of each action.
Instructions (Cont.)
Fig. 8
1
2
3
4
5
6
7
14
13
12
11
10
9
8

18
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Symbol Indicator
AUTO mode indicator
COOLING mode indicator
DEHUMIDIFYING / DRY mode indicator
FAN ONLY mode indicator
HEATING mode indicator
TIMER ON indicator
TIMER OFF indicator
I FEEL indicator
DEFLECTOR SWING indicator
FLAP SWING indicator
3D AIR (flap & deflector swing)
indicator
SIGNAL RECEPTION indicator
AUTO FAN indicator
LOW FAN SPEED indicator
MEDIUM FAN SPEED indicator
HIGH FAN SPEED indicator
MUTE indicator
SLEEP indicator
ECO indicator
SUPER/TURBO indicator
Not applicable for this model
Remote control display
Instructions (Cont.)
Fig. 9

19
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
Using the remote control
• Direct the remote control towards the
signal receptor at the front panel of the
indoor unit, as illustrated (Fig. 10).
• Ensure that there are no objects
between the remote control and the
signal receptor at the front of the air
conditioner’s indoor unit.
• Operate the remote control from a
maximum distance of 3m.
• Never leave the remote control exposed
to direct sunlight.
• Keep the remote control at a distance of at least 1m from any television or
other electrical appliances.
The remote control may be kept in a wall-mounted holder (supplied). Just attach
it to a suitable wall, as illustrated (Fig. 11), and store the remote in easy reach.
Fig. 11 Remote control holder
Instructions (Cont.)
Fig. 10
Signal receptor
Replacing the batteries
When there is no beep confirmation from the indoor unit, or when the LCD
does not activate, it is time to replace the batteries. Take off the cover at back
and replace the old batteries with fresh ones of the same size and type. See
“Inserting/replacing batteries”, page 15, for detailed instructions.
NOTE: Only remove the batteries from the remote control when the air
conditioner is not in operation.

20
AFTER SALES SUPPORT
1300 886 649
[email protected]
AUS MODEL: STR-9R32 PRODUCT CODE : 12414 11/2019
The airflow direction (Fig. 12) ensures even
distribution of cool air in the room (or warm air,
in heating mode).
• Press the top part of the SWING
button to activate the flaps, which
direct the airflow up/down.
• Press the bottom part of the SWING
< > button to activate the deflectors
for left/right airflow direction.
• Press both parts of the SWING
button to activate both airflow
directions for 3D air circulation.
Airflow swing control
InstructionsInstructions (Cont.)
CAUTION!
• Always adjust the airflow while the unit is switched off.
• Never attempt to change the flap position manually, as this could
seriously damage the delicate flap activating mechanism.
• DANGER! Never insert your hand or objects in the unit’s air outlet. It
contains a fan that turns at high speed.
• In COOLING mode, make sure the flaps (Fig. 13) are oriented upwards so
the cooled air is directed upwards – it will automatically sink down.
• In HEATING mode, the flaps (Fig. 13) should be oriented downward, as
warm air tends to rise upwards.
movement Deflectors Flaps
Flap
movement
Fig. 13
Fig. 12