Stirling STR-SSAC12000 User manual

PROTECT YOUR WARRANTY
This unit must be installed by a registered,
licensed installer as required by
Government regulations.
Model Number STR-SSAC12000
Reverse Cycle Inverter
Split System Air Conditioner
INSTRUCTION MANUAL
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AUS MODEL: STR-SSAC12000 PRODUCT CODE : 51673 12/2015
IM Version No: V1.1 Issue Date: 01 October 2015

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Welcome
Congratulations on choosing to buy a STIRLING®product.
All products brought to you by STIRLING®are manufactured to the highest
standards of performance and safety and, as part of our philosophy of
customer service and satisfaction, are backed by our comprehensive warranty.
We hope you will enjoy using your purchase for many years to come.

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Contents
02 Welcome
04 Warranty Details
05 General Safety Instructions
08 Product Overview
10 Getting Started
12 Instructions
22 FAQs and Troubleshooting Guide
24 Other Useful Information
31 Repair and Refurbished Goods or Parts Notice

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Reverse Cycle Inverter Split System Air Conditioner
Warranty Details
The product is guaranteed to be free from defects in workmanship and parts
for a period of 60 months from the date of purchase. Defects that occur
within this warranty period, under normal use and care, will be repaired,
replaced or refunded at our discretion, solely at our option with no charge for
parts and labour. The benefits conferred by this warranty are in addition
to all rights and remedies in respect of the product that the consumer
has under the Competition and Consumer Act 2010 and similar state and
territory laws.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for
a major failure and to compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.

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General Safety Instructions
IMPORTANT!
This unit comes with separate installation instructions for use by an
appropriately qualified installer. Do not try to install the air conditioner
on your own; doing so will expose you to danger and void the warranty.
It is your responsibility to ensure the unit is installed by a qualified
technician, who should check that it is earthed in accordance with
applicable regulations and install a thermomagnetic circuit breaker.
IMPORTANT SAFETY INSTRUCTIONS
READ CAREFULLY AND KEEP FOR FUTURE REFERENCE
Read this manual thoroughly before having the appliance installed and
using it. The manual contains many important safety statements concerning
use of this appliance. Always read and observe all safety statements. They
reduce the risk of fire, electric shock and injury when correctly adhered to.
Keep the manual in a safe place for future reference, along with the
completed warranty card and purchase receipt. If you sell or transfer
ownership of this product, pass these instructions on to the next owner.
Always follow basic safety precautions and accident prevention
measures when using an electrical appliance, including the following:
Electrical safety
• Voltage: Make sure your electrical voltage and circuit frequency
correspond to those indicated on the appliance rating plate.
• Power plug: Keep the power plug clean. To avoid the risk of electric shock
overheating or fire, insert the plug correctly and firmly into the socket.
• Electrical outlet: Check and ensure that the socket is suitable for the plug,
otherwise have the socket changed; do not alter the plug. Use an exclusive
socket to avoid overloading the electrical circuit.
• No extension cord: Do not use the unit with an extension cord or adaptor.
• Power cord: Do not bend, tug or compress the power cord as this could
damage it. A damaged power cord can cause electric shock or fire.
• Damaged cord: If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order to
avoid a hazard. Contact our after sales support line for advice.
• Protect from water: Do not expose the indoor unit or remote control to
water. The electrical insulation could be damaged and cause electrocution.
Do not touch the power plug when barefoot or with wet hands.

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General Safety Instructions (Cont.)
• Do not disconnect during use: Pulling out the plug to switch off the
appliance when it is in operation could create a spark and cause a fire.
• When to disconnect: Ensure that the indoor unit is switched off and dis-
connected from the power supply when it will remain inoperative for a long
period of time, before cleaning or maintenance and when a thunderstorm is
approaching. Grip the plug when disconnecting, do not pull the cord.
Usage conditions and restrictions
• Domestic use: This appliance has been made for air conditioning domestic
environments and must not be used for any other purpose, such as for
drying clothes, cooling food etc. Only use the air conditioner as instructed in
this manual.
• Alterations: Do not alter the characteristics of the appliance in any way.
• Common sense: These instructions are not intended to cover every possible
condition and situation. As with any electrical household appliance, common
sense and caution are therefore always recommended when installing,
operating and maintaining the unit.
• Usage restriction: This appliance is not intended for use by persons
(including children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible for
their safety.
• Children: Supervise children to ensure they do not play with the appliance.
• Air filter: Always use the air conditioner with the air filter mounted. Using it
without air filter could cause an excessive accumulation of dust or waste on
the inner parts of the device with possible subsequent failures.
• Temperature selection: Selecting the most suitable temperature can
prevent damage to the unit.
• Exposure to cold air flow: Never remain directly exposed to the flow of
cold air for a long time, as direct and prolonged exposure to cold air from
the air conditioner could be dangerous for your health. Take particular care
in rooms where there are children, or old or sick people.
• Air flow direction: The airflow direction must be properly adjusted. The
flaps must be directed downwards in heating and upwards in cooling mode.
• Plants and animals: Do not direct the airflow onto plants or animals, as
long and direct exposure to cold air from an air conditioner could adversely
affect them.
• Do not block openings: Do not obstruct the air inlet or outlet of the indoor
or outdoor unit. Obstructing openings reduces the operating efficiency of
the air conditioner with possible consequent failures or damages.

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General Safety Instructions (Cont.)
• Air inlet/outlets and wind vanes: Never insert a finger, stick or similar
object into these openings. As a fan is rotating at a high speed, it will cause
injury and/or damage to the appliance. Do not touch the swinging wind
vanes. Doing so may trap your finger(s) and damage the driving parts of the
wind vanes.
• Keep clear: Do not climb onto or place any objects on top of the outdoor
unit. Supervise children to ensure they do not sit on the outdoor unit.
• Windows and doors: To maximise efficiency, do not leave windows or
doors open for long when the air conditioner is operating. Open windows
frequently after using the air conditioner for a long time.
• Smoke or burning smell: If the appliance gives off smoke or there is a
burning smell, immediately disconnect the unit from the power supply and
contact the after sales support line.
Cleaning, servicing and repair
• Disconnect before cleaning: Before carrying out any cleaning or mainte-
nance, make sure the unit is disconnected from the mains electricity supply.
• Cleaning agents: Do not use liquid or corrosive cleaning agents; do not
spray and sprinkle liquid cleansers on the appliance. Doing so will cause
damage and/or electric shock.
• Air filter: Clean the air filter regularly to maintain the unit’s performance.
• Plug: Keep the plug free of dust.
• Indoor unit: Only dust the indoor unit. Do not use liquid or corrosive
cleaning agents on any part of the indoor or outdoor units.
• Professional care: Cleaning and maintenance must be carried out by
specialised technical personnel.
• Repair: Only have the unit repaired by an authorised service centre. Do
not attempt to repair the unit yourself. Incorrect repair could expose you
to the risk of electric shock, fire or injury. Prolonged use of the unit in such
conditions could cause fire or electrocution.
• Do not use when faulty: Do not use the appliance in the event of a technical
fault. Any faults must be fixed by an appropriately qualified and authorised
person. Contact our after sales support line for advice.
• Liability: We assume no liability for any eventual damages to property or
injury to persons caused by misuse of the product or noncompliance with
these instructions.
Please refer to the Installation Manual for safety instructions specific to
the installation of the indoor and outdoor units.

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This Reverse Cycle Inverter Split System Air Conditioner consists of an indoor
and outdoor unit (Fig. 1 & 2) and a remote control (Fig. 3). The two units are
connected through properly insulated copper pipes (not supplied) and an
electrical connecting cable. The indoor unit must be wall-mounted in the
room to be air conditioned; the outdoor unit can be installed outdoors on the
ground, or on an outside wall on suitable brackets.
Installation hardware
(not pictured):
Plastic strap
Pipe protection ring
Rubber feet
Luting (putty)
Documentation
(not pictured):
User manual,
Installation manual,
Quick start guide,
Warranty certificate
Scope of Delivery
Indoor unit (Fig. 1)
1 Front panel
2 Air filter
3 LED display and
signal receptor
4 Louvres
5 Supply cord
6 Remote controller
(with 2 AAA batteries
and wall holder)
Outdoor unit (Fig. 2)
7 Drain hose
8 Refrigerant gas/liquid
pipe
9 Cut-off valve
10 Air outlet cover
Product Overview
Fig. 1
Fig. 2
5
6
7
10
9
8
Indoor Unit

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All available buttons on the remote control are described in detail in the
section “Remote Control Buttons and Functions Descriptions” on pages
12–18.
Fig. 3
Product Overview (Cont.)
Remote Control
Note: The pictures and diagrams throughout this manual are for illustrative
purposes only and may vary slightly from the appearance of the unit
purchased.

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Important Notice: Refrigerant Gas R-410A
This air conditioner uses the refrigerant R-410A in a closed cooling circuit.
While this coolant has zero ozone depletion potential, it is a so-called
greenhouse gas under the Kyoto Protocol and may thus contribute to
global warming, if it is released into the atmosphere. Therefore only
trained technicians with an appropriate refrigerant certificate may
service the appliance for filling or emptying.
Unpacking
• Packaging materials: This product has been packaged to protect it
against transportation damage. When unpacking the appliance, keep the
original packaging carton and materials in a safe place. It will help prevent
any damage if the product needs to be transported in the future. In the
event that the carton is to be disposed of, please recycle all packaging
materials where possible. Plastic wrapping can be a suffocation hazard for
babies and young children, so ensure all packaging materials are out of
their reach and disposed of safely.
• Instruction manual: Make sure you read and understand all instructions in
this manual before operating the air conditioner. Pay particular attention to
the safety instructions on the previous pages.
Installation
WARNING!
• This air conditioner must be correctly installed by an authorised,
licensed installer in accordance with all applicable rules and regulations
and all instructions in the separate INSTALLATION MANUAL. It is in your
interest and that of your safety to ensure compliance.
• Do not try to install the air conditioner yourself! Doing so will expose
you to danger and void the warranty. Improper installation, adjustment,
alteration or service can cause injury or damage. We decline any
responsibility for injury or damage, to persons or property, as a result of
improper use or installation.
After professional installation, and before first use, check and ensure that:
• Both indoor and outdoor units are correctly installed and the earth wire
is connected safely.
• The outdoor installation bracket is undamaged.
• The filter is clean and properly fixed in its place.
• Both air outlet and inlets are not blocked.
Getting Started

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Getting Started (Cont.)
Remote Control Operation
• Remove the cover from the battery compartment at the back of the remote
control by sliding it off the housing.
• Insert 2 new AAA (1.5V) batteries (included), ensuring the polarities (+/-)
match the markings inside the compartment.
• Refit the cover by sliding it back into place.
Battery precautions
• The remote control unit runs on 2 AAA (1.5V) batteries. Do not use
rechargeable batteries.
• Replace old batteries with new ones of the same type when the display is
no longer legible, when the noise of the transmitting signal cannot be heard
or when the unit resets itself on pressing a remote control button.
• Take the batteries out of the remote control when you are not going to use
the air conditioner for a long time.
• Dispose of your remote control batteries in accordance with your local laws
and regulations concerning battery disposal.
Using the remote control
• Aim the remote control towards the LED display at the front of the air
conditioner’s indoor unit.
• Ensure the remote control is within 8 metres of the LED display on the
indoor unit, and that no objects are blocking the path of the signal.
• Handle the remote control with care. Do not drop or throw it.
• Do not leave the remote control in direct sunlight or close to sources of heat.
• The remote control may be kept in the wall-mounted holder. Just attach it to a
suitable wall and store the remote in easy reach.

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12
3
5
6
4
Note:
• The icon illustrations on the remote control
screen pictured on the left are for explana-
tory purposes only and may differ slightly
depending on the model purchased and
the function selected.
• All functions can be accessed/operated
with the remote control buttons, which are
explained on the following pages.
Fig. 4
Remote Control Buttons and Functions Descriptions
Remote Control Outside
Note: The buttons on the outside of the remote control (Fig. 4) are only
effective when the surface cover is closed.
Instructions

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Instructions (Cont.)
Buttons Descriptions (Remote Control: Outside)
1 ON/OFF button
• Press this button to start or stop the unit.
Note: Pressing this button will clear any previously set functions, such as
the timer or sleeping function.
2 SPEED button
• Press this button to select the fan speed, as follows:
3 / button
• Press the button to increase the set temperature by 0.5°C.
• Press the button to decrease the set temperature by 0.5°C.
• Press and hold the / button to change the temperature quickly
within the 16°C to 32°C range.
4 COOL button
• Press this button to select COOL mode.
5 HEAT button
• Press this button to select HEAT mode.
6 SWING button (SWING and SWING )
• Press this button to activate the up/down (left/right) swing function,
press it again to fix the position of the louvres.
Note: The up/down (left/right) swing has a memory function. It will keep
the primary setting in memory when switched off for the next time
the unit is switched on or selected from other modes.

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Fig. 5
Instructions (Cont.)
1
4
2
5
6
10
3
7
8
9
11
12
13
14
15
Remote Control Inside
Note: The buttons on the inside of the remote control (Fig. 5) are only effective
when the surface cover is open.

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Instructions (Cont.)
Buttons Descriptions (Remote Control: Inside)
1 ON/OFF button
• Press this button to start or stop operation.
Note: Pressing this button will clear any previously set functions, such as
the timer or sleeping function.
2 MODE button
• Press this button, repeatedly, to select the operation mode, as
follows:
3 SPEED button
• Press this button, repeatedly, to select the fan speed, as follows:
4 TURBO button
This function is designed to produce maximum cooling or heating
performance in COOL or HEAT mode. It cannot be set in AUTO, DRY or
FAN mode.
• In COOL or HEAT mode, press the TURBO button to select turbo
operation; “TURBO” will appear on the display.
• During turbo operation, press the TURBO button to stop turbo
speed; “TURBO” will disappear from the display.
• Once energised, the unit will default to turbo off.
Note: When this function is selected, the room temperature is not
controlled automatically, so if the room temperature drops or rises too
much, please cancel the turbo operation.
5 SILENCE button
• Press this button to select silent operation; the unit will operate on
Low speed and “SILE” will appear on the display.
• During silent operation, press the SILENCE button to stop silent
operation; “SILENCE” will disappear from the display.
• Once energised, the unit will default to silence off.

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Instructions (Cont.)
6 TIMER button
This button allows you to program the timer for automatic switch on/off.
When the unit is switched on, press this button to set the OFF-timer.
When the unit is switched off, press this button to set the ON-timer.
• Press this button once and “H on/off” will appear and start flashing.
Note: When this indicator starts flashing on the display, you will have
10 seconds to set the timer. If no time has been set within these 10
seconds, the timer setting will quit and you will have to start again.
• Press the / button to adjust the time.
Press and hold the / buttons to change the time values quickly
within the setting range of half an hour (0.5) to 24 hours.
• Press this button again, once, to fix the time; the remote control will
immediately send out the signal and “H on/off” will stop flashing.
7 HEALTH button: This function is ineffective with this model air conditioner.
8 SLEEP button
This function is designed to switch the unit automatically to quiet operation
and maintain the temperature at a comfortable level during the night.
• Press this button to select the Sleep function; the sleep indicator light
will start flashing. The air conditioner will run in Sleep mode for 10 hours
and then revert to the previous mode. Press the MODE or ON/OFF
button to cancel the Sleep function.
• The set temperature will gradually rise (in COOL mode) or decrease
(in HEAT mode) by 1°C every hour to achieve a total 2°C increase/
decrease during the first 2 hours. The unit will run at the increased/
lowered temperature for 5 hours and then gradually adjust the
temperature again to the set value.
• The unit will turn off automatically if the timer has been set and the time
has run out.
9 iFEEL button
A temperature sensor is built in the remote control. When this mode is
activated, the air conditioner will maintain the set temperature based on the
temperature close to the remote control. Keep the remote control close to
you to get more accurate and comfortable temperature control.
• Press this button to set the iFeel function. The display will show the
actual room temperature in the vicinity of the remote control.
• Press the / button to set the desired temperature.
• To deactivate this function, press the iFEEL button; the display will
revert to showing the set temperature.

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Instructions (Cont.)
10 DISPLAY button
• In Display mode, press this button once to turn off the wall unit display,
press it again and the display will show the ambient and setting
temperature after flashing for about five seconds.
Note: This is a convenient feature if you do not want the wall unit display
illuminated, or just who want to check ambient and set temperatures.
11 iCLEAN button
This function is designed to clean and dry dust and water from inside
the evaporator in order to prevent mould growth on the evaporator and
development of unpleasant odours.
• With the air conditioner in off state, press this button to activate the
iClean function. This function will run for about 30 minutes, without any
other operation, and then turn off.
• To cancel the iClean function, press the iCLEAN button again, or press
the ON/OFF button to cancel and start the air conditioner.
12 ELE.H button
This function is ineffective with this model.
13 ANTI-FUNGUS button
The purpose of this function is to dry the inside of the evaporator in order
to prevent mould growth on the evaporator and odour development due
to water deposition. When the anti-fungus function is activated, the air
conditioner will run in HEAT mode on low fan speed for 3 minutes after the
unit is turned off.
Note: By default this function is set to off. You may set and cancel this
function as you wish, following the steps below:
• With the air conditioner in OFF state, point the remote control towards the
unit and press the ANTI-FUNGUS button. The buzzer will beep 5 times,
indicating that this function is on. Once this function has been set, the air
conditioner will perform this function every time it is turned off.
• To cancel the function, with the air conditioner in OFF state, point the
remote control toward the unit and press the ANTI-FUNGUS button.
The buzzer will beep 3 times, indicating that this function has been
disabled.
• When this function is on, do not restart the air conditioner before it has
completely stopped.
• This function will not run when the unit has been stopped by the timer
or in Sleep mode.

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Instructions (Cont.)
14 SPOT SWING button
• Press this button to adjust the airflow direction, the horizontal wind
direction vanes will rotate automatically.
• When the airflow is directed to where you want it, press it again to stop
rotation of the horizontal wind direction vanes.
15 ECO button
This function allows the air conditioner’s compressor to run in a low
frequency, about 20Hz, to save electricity and running costs.
• Press this button to activate the Eco function. The air conditioner will
run in this mode for 8 hours before quitting the Eco function.
• To cancel the Eco operation, press the ECO button again.
Note: The unit will turn off automatically if the timer has been set and the
time has run out.
Indoor Unit LED Display
Fig. 6
2
45
1 COOL mode indicator
2 HEAT mode indicator
3 ON/OFF indicator
4 Set/ambient temperature display
5 ECO mode indicator
13
The indoor unit features an invisible LED display, where the functions available
on the model are illuminated when selected. The display can be switched off
altogether by pressing the DISPLAY button. Press the button again to display
the ambient and set temperatures briefly.

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Instructions (Cont.)
Operation Modes
AUTO Mode
In this mode the unit automatically adjusts the temperature according to
the room temperature to ensure and maintain comfortable conditions. The
temperature is automatically set to 24°C.
• Press the MODE button to select AUTO mode.
• Press the SPEED button to select the fan speed from the following
options: LOW, MID, HIGH, AUTO.
• Press the ON/OFF button to start operation. The wall unit display will
show 24 and the air conditioner will start working in AUTO mode: it will
cool, heat or dry the room automatically, depending on the current room
temperature, as illustrated below:
Ambient temp. Operation mode Auto temp.
< 20°C HEAT 24°C
20°C ~ <27°C DRY 24°C
>27°C COOL 24°C
• Press the ON/OFF button to stop the air conditioner.
COOL / HEAT Mode
In COOL or HEAT mode the air conditioner will cool down or heat up the room
to the set temperature and reduce the humidity in the air at the same time.
• Press the MODE button repeatedly until the desired operation mode
(COOL or HEAT) is selected.
• Press the / button to set the temperature, in one degree steps, from
16°C to 32°C.
• Press the SPEED button to select the fan speed from the following
options: LOW, MID, HIGH, AUTO.
• Press the ON/OFF button to start operation in COOL or HEAT mode.
• Press the ON/OFF button to stop the air conditioner.

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Instructions (Cont.)
FAN Mode
In FAN mode only the air conditioner’s ventilation will be working. Setting a
temperature in this mode will be ineffective. (However, you are able to adjust
the fan speed using the SPEED button.)
• Press the MODE button repeatedly until FAN mode is selected.
• The default speed for FAN mode is LOW. Press the SPEED button,
repeatedly, to select another fan speed (MID, HIGH).
• Press the ON/OFF button to start operation in FAN mode.
• Press the ON/OFF button to stop the air conditioner.
Note: In FAN mode any set temperature is ineffective.
DRY Mode
In this mode the air conditioner will alternate cooling and fan only cycles to
reduce the humidity in the air, making the room more comfortable.
• Press the MODE button repeatedly until DRY mode is selected.
• Press the / button to set the temperature, in one degree steps, from
16°C to 32°C.
• Press the SPEED button to select the fan speed from the following
options: LOW, MID, HIGH, AUTO.
• Press the ON/OFF button to start operation in DRY mode.
• Press the ON/OFF button to stop the air conditioner.