StorCase Technology Data Silo DS560 User manual

StorCase® Technology
Data Silo®
DS560/DS570
SCSI-IDE RAID Enclosures
User's Guide

i
DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
StorCase® Technology
Data Silo® DS560/DS570
SCSI-IDE RAID Enclosures
User's Guide
Part No. D89-0000-0203 A04 January 2003
StorCase Technology, Inc.
17600 Newhope Street
Fountain Valley, CA 2708- 885
Phone [phone] Fax [phone]

ii
StorCase Techno ogy, Inc. DS560/DS570 User's Guide - Rev. A04
LIMITED WARRANTY
STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products wi be free
from defects in materia and workmanship, subject to the conditions and imitations set forth
be ow. StorCase wi , at its option, either repair or rep ace any part of its product that proves
defective by reason of improper workmanship or materia s. Repair parts or rep acement
products wi be provided by StorCase on an exchange basis, and wi be either new or
reconditioned to be functiona y equiva ent to new.
This warranty does not cover any product damage that resu ts from accident, abuse, misuse,
natura or persona disaster, externa power surge or fai ure, or any unauthorized disassem-
b y, repair or modification. StorCase wi not be responsib e for any software, firmware or other
customer data stored within, or interfacing with a StorCase product.
Duration of Warranty
Seven-Year Warranty: The fo owing StorCase products are covered by this warranty for
a period of seven (7) years from the origina date of purchase from StorCase or its authorized
rese er: a Data Express® removab e device enc osures and a StorCase interface cab es and
accessories specifica y intended for use with these products. Data Si o®, Data Stacker® and
InfoStation® products are covered by this warranty for a period of seven (7) years, excepting
the RAID contro er, power supp y, fan and b ower components, which are covered by the
three-year warranty described be ow.
Three-Year Warranty: The fo owing StorCase products are covered by this warranty for
a period of three (3) years from the origina date of purchase from StorCase or its authorized
rese er: a Rhino®JR externa expansion chassis, a RhinoJR removab e drive enc osures,
and a RAID contro er modu es. In addition, the fo owing components of the Data Express,
Data Si o, Data Stacker, InfoStation products are subject to warranty for a period of three (3)
years: a power supp ies, fans and b owers.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your oca authorized
StorCase dea er or distributor, or, with prior StorCase approva , to the StorCase factory
service center.
For defective products returned direct y to StorCase, a Return Materia Authorization (RMA)
number must be obtained by ca ing StorCase Customer Service at [phone]. The RMA
number must be prominent y disp ayed on the outside of the return package. Shipments must
be freight-prepaid and insured, and must inc ude the product seria number, a detai ed
description of the prob em experienced, and proof of the origina retai purchase date. Products
must be proper y packaged to prevent damage in transit. Damage resu ting from improper
packaging wi not be covered by this warranty. The StorCase factory service center is ocated
at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Va ey, CA 92780, U.S.A.

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DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
Free Technical Support
StorCase provides free technica support. If you experience any difficu ty during the
insta ation or subsequent use of a StorCase product, p ease contact StorCases Technica
Support Department prior to servicing your system. This warranty covers on y repair or
rep acement of defective StorCase products, as described above. StorCase is not iab e for,
and does not cover under warranty, any costs associated with servicing and/or insta ation
of StorCase products.
StorCase Technica Support can be reached in the U.S. at [phone] or to -free at (888)
435-5460 (U.S. and Canada on y). StorCase European Technica Support can be reached in
the U.K. at [phone].
Disclaimers
The foregoing is the complete warranty for the products identified above and
supersedes all other warranties and representations, whether oral or written.
StorCase expressly disclaims all warranties for the identified products, which are
not stated herein, including, to the extent permitted by applicable law, any implied
warranty of merchantability or fitness for a particular purpose. In no event will
StorCase be liable to the purchaser, or to any user of a StorCase product, for any
damages, expenses, lost revenues, lost savings, lost profits, or any other
incidental or consequential damages arising from the purchase, use or inability
to use a StorCase product, even if StorCase has been advised of the possibility
of such damages.
Copyright © 2003 StorCase Techno ogy. A rights reserved. A registered
trademarks are the property of StorCase Techno ogy. A other ogos and trademarks
are properties of their respective companies.

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StorCase Techno ogy, Inc. DS560/DS570 User's Guide - Rev. A04
Declaration of Conformity
StorCase Techno ogy, Inc.
17600 Newhope Street
Fountain Va ey, CA 92708
17600 Newhope Street
Fountain Va ey, CA 92708
Data Si o DS560 & DS570
S30G10X
EN 50081-1: 1992 Generic Emission
- EN 55022/CISPR22 C ass A
- EN 61000-3-2 Harmonic Current
- EN 61000-3-3 Vo tage F uctuations and F icker
EN 55024: 1998 ITE Immunity
- IEC 61000-4-2 - IEC 61000-4-5
- IEC 61000-4-3 - IEC 61000-4-6
- IEC 61000-4-4 - IEC 61000-4-8
- IEC 61000-4-11
EN 60950
CAN/CSA-C22.2 No. 60950
UL 60950, Third Edition
EN 60950: 2000
FCC Part 15, C ass A
AS/NZS 3548 Information Techno ogy Equipment
2002
Company Name:
Corporate Office Address:
Manufacturing Address:
Product Name:
Model Number:
Conforms to the fo owing standards:
EMC Directives:
(8 /336/EEC)
Low Voltage Directive:
(73/23/EEC)
Safety Standards:
CSA (NRTL/C)
TUV:
EMI Standards:
EMC Standards:
Year of Manufacture:
Signature:___________________
Fu name: Dieter Pau
Position: President

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DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
Important Safety Instructions
1. Read a these instructions.
2. Save these instructions for ater use.
3. Fo ow a warnings and instructions marked on the product.
4. Do not use this product near water.
5. This product shou d be operated from the type of power source indicated on the
marking abe . If you are not sure of the type of power avai ab e, consu t your dea er
or oca power company.
6. Do not attempt to service this product yourse f, as opening or removing covers may
expose you to dangerous vo tage points or other risk. Refer a servicing to service
personne .
Wichtige Sicherheitshinweise
1. Diese Hinweise so ten vo ständig durchge esen werden.
2. Diese Hinweise für einen späteren Gebrauch aufbewahren.
3. A en auf dem Gerät angebrachten Warnungen und Hinweisen fo gen.
4. Das Gerät nicht in der Nähe von Wasser verwenden.
5. Das Gerät nur mit dem Aufk eber bezeichneten Netzspannung betreiben. Bei
Fragen über die Art der Netzspannung so te der Händ er oder das
Energieversorgungsunternehmen zu rate gezogen werden.
6. Nicht versuchen das Produkt se bst zu reparieren. In a en Produkten existieren
gefähr iche e ektrische Spannugen. Nicht das Gehäuse öffnen.
7. Wartungsarbeiten nur von qua ifiziertern Kundendienstpersona ausführen
aßen.
Federal Communications Commission (FCC) Statement
RADIO FREQUE CY I TERFERE CE STATEME T
You are cautioned that changes or modifications not express y approved by the party
responsib e for comp iance cou d void your authority to operate that equipment.
This device comp ies with part 15 of the FCC ru es. Operation is subject to the fo owing two
conditions: (1) This device may not cause harmfu interference, and (2) This device must
accept any interference received, inc uding interference that may cause undesired operation.

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StorCase Techno ogy, Inc. DS560/DS570 User's Guide - Rev. A04
Table of Contents
INTRODUCTION ..................................................................................................................... 1
Packaging Information .................................................................................................. 1
Seria Number ................................................................................................................ 1
Genera Description ...................................................................................................... 2
Chassis Front Pane ............................................................................................. 4
SCSI-IDE RAID Contro Pane ................................................................................ 8
Chassis Rear Pane .............................................................................................. 9
INSTALLATION .................................................................................................................... 12
Drive Preparation ........................................................................................................ 12
Drive Insta ation (DS560) .................................................................................. 13
Drive Insta ation (DS570) .................................................................................. 14
Typica Dua Channe RAID Configuration ................................................................. 16
Optiona Repeater Kit Configurations ................................................................ 17
CONFIGURATION ................................................................................................................ 19
Configuration Overview ............................................................................................. 19
Operation Mode .................................................................................................. 21
Mode Operation .................................................................................................. 22
Se f-Diagnostic Mode ....................................................................................... 22
Configuration Mode .......................................................................................... 22
Configuring the RAID Contro er ................................................................................. 24
Initia RAID Configuration .................................................................................... 24
Quick Set-Up ....................................................................................................... 24
Sing e Host Configuration .................................................................................. 24
Sing e Host Configuration for Logica Units ...................................................... 26
Dua Host Configuration ..................................................................................... 27
Array Management ..................................................................................................... 29
RAID Leve s ........................................................................................................ 29
RAID Params Menu ............................................................................................. 30
SCSI Params Menu ............................................................................................. 31
RS232 Params Menu .......................................................................................... 33
System Params Menu......................................................................................... 34
NVRAM Menu ..................................................................................................... 35
RAID Funcs Menu ............................................................................................... 36
Expand RAID Capacity ....................................................................................... 38
Starting the Monitor Uti ity ........................................................................................... 39
Se ecting Menu Options ..................................................................................... 41

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DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
APPENDICES .................................................................................................................... 43
Appendix A - Specifications/Dimensions .................................................................. 44
Appendix B - Array Basics........................................................................................ 48
Array Types........................................................................................................ 48
Mixing Disks from Different Manufacturers or with Different Capacities ....... 49
Mixing Disks on Different RAID Contro er Channe s ........................................ 49
Comparing RAID Leve s ..................................................................................... 50
Appendix C - Troub eshooting ................................................................................... 51
StorCase Technica Support .............................................................................. 51
Troub eshooting .................................................................................................. 51
Error Messages .................................................................................................. 54
Reader's Comments ............................................................................................................ 57
NOTICE: This User's Guide is subject to periodic updates without notice. Whi e reasonab e
efforts have been made to ensure the accuracy of this document, Storcase
Techno ogy, Inc. assumes no iabi ity resu ting from errors or omissions in this
pub ication, or from the use of the information contained herein.
P ease check StorCase's web site at http://www.storcase.com or contact your
StorCase representative for the atest revision of this document.

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StorCase Techno ogy, Inc. DS560/DS570 User's Guide - Rev. A04
List o Figures
Figure 1: Data Si o SCSI-IDE Enc osure (DS570 Shown) ............................................ 3
Figure 2A: Data Si o DS560 (Front) ................................................................................. 4
Figure 2B: Data Si o DS570 (Front) ................................................................................. 4
Figure 3: Indicator and Contro Pane ............................................................................ 6
Figure 4A: DE90 Receiving Frame Front Pane ............................................................... 6
Figure 4B: DE110 Receiving Frame Unit ID Number and Activity Disp ay ..................... 7
Figure 5: RAID Contro Pane ......................................................................................... 8
Figure 6: Rear Pane .................................................................................................... 10
Figure 7: En arged View of I/O Pane .......................................................................... 11
Figure 8: Drive Insta ation Assemb y (DS560 On y) .................................................. 13
Figure 9: Drive Insta ation Assemb y (DS570 On y) .................................................. 14
Figure 10: Typica Dua Channe RAID Configuration ................................................... 16
Figure 11: Typica Dua Ch. RAID Configuration with One Optiona Repeater Kit ...... 17
Figure 12: Typica Dua Ch. RAID Configuration with Two Optiona Repeater Kits .... 18
Figure 13: LCD Disp ay and Contro Pane .................................................................... 19
Figure 14: DB9 Port Location......................................................................................... 39
Figure 15: Monitor Uti ity Screen ................................................................................... 40
Figure A-1: Physica Dimensions .................................................................................... 47
List o Tables
Tab e 1: DE90 Receiving Frame Front Pane Indicator Conditions ................................... 7
Tab e 2: LCD Disp ay Components ................................................................................... 20
Tab e 3: Main Menu Options ............................................................................................. 23
Tab e 4: SCSI Set-Up ........................................................................................................ 25
Tab e 5: LUN Set-Up ......................................................................................................... 28
Tab e 6: RAID Leve Comparisons ................................................................................... 29
Tab e 7: Modem & Termina Port Settings ........................................................................ 33
Tab e 8: Termina Program Communications Parameters ............................................... 40
Tab e 9: Se ecting Menu Options ..................................................................................... 41
Tab e B-1: RAID Leve Comparisons ................................................................................... 50
Tab e C-1: Error Messages .................................................................................................. 54

Introduction 1
DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
I TRODUCTIO
PackagingIn ormation
The StorCase Techno ogy SCSI-to-IDE RAID enc osure is shipped in a container designed to
provide protection and prevent damage during shipment. The unit was carefu y inspected
before and during the packing procedure at the factory. Evidence of any damage to the unit
shou d be reported to the shipper immediate y.
If the wrong mode has been received, p ease ca your rese er or StorCase at (800) 435-
0642 to arrange for a Return Materia Authorization (RMA). StorCase cannot accept returns
which do not disp ay an RMA number on the outside of the package. Return the unit with a
the origina packing materia s.
Before removing any component from its packaging, discharge any static e ectricity by
touching a proper y grounded meta object.
Serial Number
The unit is abe ed with a seria number. This number must be reported to the StorCase Customer
Service Representative in order to receive a Return Materia Authorization (RMA) for warranty
c aims. Locate the seria number abe and record the number in the space provided be ow.
Serial Number:

2Introduction
StorCase Techno ogy, Inc. DS560/DS570 User's Guide - Rev. A04
GeneralDescription
CAUTION: The DS560/DS570 chassis contains NO USER SERVICEABLE parts inside
the unit. Refer ALL servicing to qua ified personne !
NOTES: The configuration and use of the SCSI-to-IDE RAID Contro er requires a
certain eve of expertise and experience on the part of the user/integrator.
Since there are many configuration options and variab es (ie. host p at-
forms, app ications, etc.), on y genera guide ines wi be discussed in
this User's Guide.
Refer to the Data Silo DS550 User's Guide, Data Express DE90i-A100
or DE110 User's Guide for additiona operating and insta ation informa-
tion. A so refer to the disk manufacturer's documentation for specific
information regarding the disks.
The StorCase Techno ogy Data Si o DS560 and DS570 SCSI-to-IDE RAID enc osures (Figure
1) are a cost-effective, high performance RAID so ution, incorporating the Data Si o expansion
chassis and Data Express removab e drive enc osures. The DS560 provides rugged and
re iab e housing for one (1) SCSI-to-IDE RAID contro er and eight (8) DE90i-A100s, whi e the
DS570 provides rugged and re iab e housing for one (1) SCSI-to-IDE RAID contro er and eight
(8) DE110s.
Product Features:
 Supports RAID eve s 0, 1, 0+1, 3, and 5
 O/S independent (no specia software drivers required)
 Supports dua U tra160 SCSI channe s
 Supports up to eight (8) U tra ATA/100 IDE drives
 On ine Capacity Expansion (OCE) a ows adding drives without interruptions
 128MB of PC-100 or PC-133 Compatib e SDRAM 144-pin SODIMM memory modu e
 Supports Automatic Hot Swap, Hot Spare and Drive Rebui d
 Supports up to 8 LUNs
 Supports Page/FAX notification event
 Supports daisy-chaining with optiona repeater kit

Introduction 3
DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
Figure 1: Data Silo SCS -to- DE Enclosure
(DS570 Shown)
This User's Guide describes the basic steps required to use the StorCase Data Si o SCSI-to-
IDE RAID enc osure. This guide supp ements documentation provided with the Data Si o DS550,
Data Express DE90i-A100, and Data Express DE110.
S_IDE03

4Introduction
StorCase Techno ogy, Inc. DS560/DS570 User's Guide - Rev. A04
Chassis Front Panel
(Figures 2A & 2B)
Figure 2B: Data Silo DS570
(Front)
Figure 2A: Data Silo DS560
(Front)
S_IDE01
RAID
Control
Panel DE90 Drive
Enclosure
Key
Lock LEDs
Display
Control Panel
RAID
Control
Panel DE110 Drive
Enclosure
Key
Lock
Unit ID Number
and Activity Display
Indicator
Display
Control Panel
S_IDE01A

Introduction 5
DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
RAID Control Panel - Refer to Figure 5.
Key Lock/Drive Power Switch - Performs three (3) functions. The key ock
assures proper seating of the device carrier within the receiving frame, turns power
to the device ON and OFF, and prevents unauthorized remova or insta ation of the
carrier. For the computer to access data on the drive, the key ock must be turned
counterc ockwise to the ocked position.
Display and Control Panel (Figure 3) - The disp ay contains seven (7) ights
which provide the fo owing information:
Power ON - Steady g ow indicates that power is being supp ied to the Data Si o
chassis.
Temp Warning - F ashing red indicates that interna operating temperature has
reached 43° C (109° F). Audib e a arm (buzzer) wi a so sound.
NOTE: Warning message wi a so disp ay on the RAID Contro er LCD Screen (or
remote termina if Monitor Uti ity is used). Refer to Appendix C for further
information.
Blower 1 or 2 Failure - F ashing red indicates a b ower has fai ed. Audib e a arm
(buzzer) wi a so sound.
NOTE: Warning message wi a so disp ay on the RAID Contro er LCD Screen (or
remote termina if Monitor Uti ity is used). Refer to Appendix C for further
information.
Power Supply 1 Failure - F ashing red indicates first power supp y has fai ed.
Audib e a arm (buzzer) wi a so sound.
Power Supply 2 Failure - F ashing red indicates second power supp y has fai ed.
Audib e a arm (buzzer) wi a so sound.
Mute - When switch is depressed, a steady ye ow g ow indicates the a arm buzzer
has been disab ed. Depress again to enab e buzzer.
Reset - Depress switch to reset chassis and c ear any error conditions.

6Introduction
StorCase Techno ogy, Inc. DS560/DS570 User's Guide - Rev. A04
1
2
Power ON (Green)
Temperature Warning (Red)
Blower 1 or 2 Failure (Red)
Power Supply 2 Failure (Red)
Power Supply 1 Failure (Red)
Reset (Yellow)
Mute (Yellow)
Indicator and Control Panel
S_IDE04
Figure 3: ndicator and Control Panel
Figure 4A: DE90 Receiving Frame Front Panel
(Applies to DS560 model only)
Front Panel Indicator LEDs (Figure 3A) - Indicator LEDs on the DE90i-A100
receiving frame front pane provide important operating information based on the
conditions isted in Tab e 1.

Introduction 7
DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
Figure 4B: DE110 Receiving Frame Unit D Number and Activity Display
(Applies to DS570 model only)
Unit ID Number and Activity Display Indicator(s) -Disp ay the physica address
of the DE110 device carrier if the carrier is nstalled and Locked into the receiving
frame or if the carrier is removed from the receiving frame. If the carrier is nstalled
but not Locked in the receiving frame, a "u" wi be disp ayed to indicate an un ocked
condition. The unit ID number is factory-set to "0" on both DE110 receiving frames.
A sma dot next to the unit ID number i uminates to indicate when the host computer
is accessing the data on the DE110 carrier. This dot wi f ash during communication
with the host computer (Figure 4B).
Table 1: DE 0 Receiving Frame Front Panel Indicator Conditions
CONDITION LED A LED B LED C
Carrier removed from receiving frame, power on ON OFF OFF
Carrier in receiving frame, un ocked position ON BLINK OFF
Carrier in receiving frame, ocked position ON(1) ON(1) OFF
Drive activity active BLINK ON OFF
Inva id Master/S ave jumper configuration on J5 BLINK BLINK BLINK
(1) Indicators A and B will alternately blink during the 10 second drive spin down/up period after the key has been turned on or off.
When the carrier has been unlocked from the receiving frame these lights will flash as the drive spins down. DO NOT REMOVE
THE CARRIER FROM THE RECEIVING FRAME DURING THIS PERIOD to prevent possible drive damage.

8Introduction
StorCase Techno ogy, Inc. DS560/DS570 User's Guide - Rev. A04
Figure 5: RA D Control Panel
Activity
LED Scroll UP Button Scroll DOWN Button Enter Button Escape Button Power LED
LCD
Display
S_IDE02
SCSI-to-IDE RAID Control Panel
(Figure 5)
Activity LED - Indicates that data is being accessed.
Scroll UP/DOWN Buttons - Used to navigate through the RAID Contro er menu.
Enter Button - Used to se ect a menu option, open a sub-menu, or se ect a va ue.
Escape Button - Used to exit a sub-menu and return to the previous menu.
Power LED - Steady g ow indicates norma power operation. No g ow indicates no
A/C power.
LCD Display - Disp ays menu options and messages for configuration.

Introduction 9
DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
Chassis RearPanel
(Figures 6 & 7)
NOTE: If a modu e s ot is to be eft empty, the fi er p ate (provided) must be insta ed.
Insta ation of the fi er pane is necessary for proper coo ing inside chassis.
SCSI I/O Connectors - The DS570 comes equipped with two (2) U tra160 68-pin
HD connectors.
Host Ch. 1 - Connects to SCSI Host 1.
Host Ch. 2 - Connects to SCSI Host 2.
DB Connectors - The DS570 comes equipped with two (2) DB9 seria connectors.
(RS-232) - Connects to a VT-100/ANSI termina via a DB9-DB9 cab e (provided).
Refer to section "Monitor Utility" for further information.
(MODEM) - Connects to a modem for Page/FAX notification. Refer to section
"System Params Menu" for further information.
 Power Supply Module(s) - Dua 400W auto-ranging power supp y modu es run
in Shared Mode which a ows both to operate at reduced wattage and ower
operating temperature. In the event that one power supp y shou d fai , the other wi
carry the fu oad.
Blower Vent(s) - Two (2) adjustab e dua -speed b owers (one in each power
supp y modu e) provide amp e coo ing of chassis (79 CFM Tota ).
Module Handle(s) - Provide a sturdy grip for the insta ation and remova of the
power supp y modu es.
WARNING: DO NOT USE MODULE HANDLES TO LIFT CHASSIS! These
hand es are specifica y designed for the insta ation and re-
mova of modu es on y!
Power Switch(es) - Rocker switch(es) contro power to the power supp y
modu e(s).
A/C Power In - Accepts U.S. and other avai ab e internationa standard power
cords.

10 Introduction
StorCase Techno ogy, Inc. DS560/DS570 User's Guide - Rev. A04
400W Power
Supply Module
Module
Handle
Captive
Screw
Power Cord
Retainer Clip
A/C Power
Switch
A/C Power
In
Blower Speed
Selector Switch
Blower
Vent
Power Supply
Module Status
LED
68-pin HD
SCSI I/Os DB9
Connectors
S_IDE08
Factory
Reserved
Logic
Card
Figure 6: Rear Panel
Blower Speed Selector Switch(es) - A ow user to manua y se ect between two
speeds (Low & High) for each b ower. HIGH speed (factory defau t) is recom-
mended for high performance (10K RPM and higher) drives.
NOTE: In the event a b ower fai s, a ways set the speed of the remaining b ower
to HIGH.
Status LED(s) -
Green = Steady g ow indicates norma power supp y/b ower operation.
OFF = No g ow indicates a fau t in either the power supp y or b ower
(or both). Refer to the Indicator and Contro Pane LEDs on the
front of the DS570 for further information.
 Factory-Reserved - A ows the insta ation of future StorCase upgrade products.
 Logic Card - A ows easy access to the DS570 hot-p uggab e daughterboard (refer
to the Data Silo DS550 User's Guide for further information).

Introduction 11
DS560/DS570 User's Guide - Rev. A04 StorCase Techno ogy, Inc.
Figure 7: Enlarged View of /O Panel
Host Ch. 1
Host Ch. 2
DB9 Connector
(RS-232)
DB9 Connector
(MODEM)
S_IDE09