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StorCase Tec nology, Inc. DS100 (Ultra320) User's Guide - Rev. A02
LIMITED WARRANTY
STORCASE TECHNOLOGY, Incorporated (StorCase) warrants t at its products will be free
from defects in material and workmans ip, subject to t e conditions and limitations set fort
below. StorCase will, at its option, eit er repair or replace any part of its product t at proves
defective by reason of improper workmans ip or materials. Repair parts or replacement
products will be provided by StorCase on an exc ange basis, and will be eit er new or
reconditioned to be functionally equivalent to new.
T is warranty does not cover any product damage t at results from accident, abuse, misuse,
natural or personal disaster, external power surge or failure, or any unaut orized disassem-
bly, repair or modification. StorCase will not be responsible for any software, firmware or ot er
customer data stored wit in, or interfacing wit a StorCase product.
Duration of Warranty
Seven-Year Warranty: T e following StorCase products are covered by t is warranty for
a period of seven (7) years from t e original date of purc ase from StorCase or its aut orized
reseller: all Data Express® removable device enclosures and all StorCase interface cables and
accessories specifically intended for use wit t ese products. Data Silo®, Data Stacker® and
InfoStation® products are covered by t is warranty for a period of seven (7) years, excepting
t e RAID controller, power supply, fan and blower components, w ic are covered by t e
t ree-year warranty described below.
Three-Year Warranty: T e following StorCase products are covered by t is warranty for
a period of t ree (3) years from t e original date of purc ase from StorCase or its aut orized
reseller: all R ino®JR external expansion c assis, all R inoJR removable drive enclosures,
and all RAID controller modules. In addition, t e following components of t e Data Express,
Data Silo, Data Stacker, InfoStation products are subject to warranty for a period of t ree (3)
years: all power supplies, fans and blowers.
Warranty Claim Requirements
To obtain warranty service, t e defective product must be returned to your local aut orized
StorCase dealer or distributor, or, wit prior StorCase approval, to t e StorCase factory
service center.
For defective products returned directly to StorCase, a Return Material Aut orization (RMA)
number must be obtained by calling StorCase Customer Service at (714) 445-3455. T e RMA
number must be prominently displayed on t e outside of t e return package. S ipments must
be freig t-prepaid and insured, and must include t e product serial number, a detailed
description of t e problem experienced, and proof of t e original retail purc ase date. Products
must be properly packaged to prevent damage in transit. Damage resulting from improper
packaging will not be covered by t is warranty. T e StorCase factory service center is located
at 17650 New ope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.
