Strata DK24 User manual

Issue 1, September 1992
STRATA DK
Release 1, 2, 3, and 4
© COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any means — graphic, electronic, or
mechanical, including recording, taping, photocopying, or the use of information retrieval systems — without express written
permission of the publisher of this material.
Check with your Telephone System Administrator to find out which software release is installed for your Strata DK 24/56/96
telephone system. Enter the release version number below.
Release _________
STANDARD TELEPHONE USER GUIDE

STRATA DK STANDARD TELEPHONE
TRADEMARKS AND SERVICE MARKS
The following trademarks and service marks are used in this document:
■STRATA®: registered trademark of Toshiba America Information Systems, Inc.
In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers,
Authors, and Publishers, or other similar organization, if radio or television broadcasts are used for the Music-
on-Hold feature of this telecommunications system. Toshiba America Information Systems, Inc. disclaims any
liability arising out of the failure to obtain such a license.
Toshiba America Information Systems, Inc. reserves the right to change any of this information including, but
not limited to, product characteristics and operating specifications, without prior notice.

Table of Contents
SUBJECT PAGE
INTRODUCTION
General Description.......................................................................................................... iii
Purpose............................................................................................................................ iii
Organization ..................................................................................................................... iii
How to Use This Guide..................................................................................................... iv
FEATURE OPERATION
Outside Calls .................................................................................................................... 1-1
Intercom Calls................................................................................................................... 1-2
Automatic Callback........................................................................................................... 1-3
Call Forward ..................................................................................................................... 1-4
Call Hold/Park................................................................................................................... 1-5
Call Transfer with Camp-on .............................................................................................. 1-6
Conference Calls.............................................................................................................. 1-7
Door Phone....................................................................................................................... 1-8
Flash CO Line...................................................................................................................1-10
Account Code Calls.......................................................................................................... 1-10
Forced Account Codes................................................................................................. 1-10
Emergency Override of Forced Account Code Dialing
Requirements........................................................................................................... 1-11
Voluntary Account Codes............................................................................................. 1-11
Verified Account Codes................................................................................................ 1-12
Message Waiting Indication.............................................................................................. 1-12
Override Calls................................................................................................................... 1-13
Paging............................................................................................................................... 1-14
Repeat Last Number Dialed ............................................................................................. 1-15
Speed Dial........................................................................................................................ 1-15
Tone/Voice First Signaling ............................................................................................... 1-16
CO Line Queuing.............................................................................................................. 1-17
Call Pickup........................................................................................................................ 1-18
Direct Inward System Access........................................................................................... 1-18
Toll Restriction Override/Traveling Class .......................................................................... 1-20
STRATA DK TABLE OF CONTENTS
i

Introduction
GENERAL DESCRIPTION
The STRATA DK system provides your standard telephone with a variety
of useful calling features, including Call Forward, Call Hold, Conference,
and more.
PURPOSE
This document is designed as a feature operating guide for the user of a
standard model 500/2500 telephone. An overview of this user guide will
acquaint you with the various features that are available to your
telephone and will provide you with the necessary instructions to perform
each feature.
ORGANIZATION
This user guide is divided into the following sections:
The Introduction provides an explanation of the purpose and organization
of this document. Suggestions on how to use this user guide also appear
in the Introduction.
Chapter 1, "Feature Operation," provides descriptions and operating
procedures for all of the features available with standard telephones.
The Appendix provides space to record customized feature access codes
and more.
The Index provides a way to quickly find all of the features addressed in
this guide.
STRATA DK INTRODUCTION
iii

Chapter 1
OUTSIDE CALLS
You can make calls to or receive calls from telephones outside of the
STRATA DK system.
You will hear intercom dial tone.
CO line number access codes are 7 0 1 ~ 7 3 6. With some systems you
may have to dial either the general group code (9), Least Cost Routing
(LCR) code (9), or a Line Group code (8 1 ~ 8 9), instead of a CO line
number access code.
You will hear CO line dial tone.
The ringing pattern depends on parameters set in system programming.
A distinct outside call ring pattern—0.2 seconds on, 0.4 seconds off, 0.2
seconds on, 3.4 seconds off—is available with Release 2 and higher
systems. Some systems may use the intercom ring pattern—one second
on, 3 seconds off—for incoming outside calls.
To Make an Outside Call:
1. Lift the handset.
2. Dial a CO line number access
code.
3. Dial the desired telephone
number.
4. Hang up when the call is
completed.
To Receive an Incoming Call:
1. You will hear ringing.
2. Lift the handset and speak.
3. Hang up when the call is
completed.
STRATA DK FEATURE OPERATION
1-1

STRATA DK CUSTOMIZED LISTINGS
A-1
SPEED DIAL NUMBER ASSIGNMENTS
Both System and Station Speed Dial Codes can be programmed for telephone numbers or
feature access codes.
System Speed Dial Number Assignments
60:
65:
70:
75:
80:
85:
90:
95:
61:
66:
71:
76:
81:
86:
91:
96
62:
67:
72:
77:
82:
87:
92:
97:
63:
68:
73:
78:
83:
88:
93:
98
64:
69:
74:
79:
84:
89:
94:
99:
Station Speed Dial Number Assignments
10:
15:
20:
25:
30:
35:
40:
45:
11:
16:
21:
26:
31:
36:
41:
46
12:
17:
22:
27:
32:
37:
42:
47:
13:
18:
23:
28:
33:
38:
43:
48
14:
19:
24:
29:
34:
39:
44:
49:
Appendix

Index
A
Account Code Calls 1-10
Emergency Override of Forced
Account Codes 1-11
Forced Account Codes 1-10
Verified Account Codes 1-12
Voluntary Account Codes 1-11
Automatic Callback 1-3
C
Call Forward 1-4
Call Hold/Park 1-5
Call Pickup 1-18
Call Transfer with Camp-on 1-6
CO Line Queuing 1-17
Conference Calls 1-7
Customized Listings A-1
Account Codes A-2
Paging A-2
Speed Dial Number
Assignments A-1
D
Direct Inward System Access
(DISA) 1-18
Door Phone 1-8
F
Flash CO Line 1-10
I
Intercom Calls 1-2
M
Message Waiting Indication 1-12
O
Outside Calls 1-1
Override Calls 1-13
P
Paging 1-14
STRATA DK INDEX
R
Repeat Last Number Dialed 1-15
S
Speed Dial 1-15
T
Toll Restriction Override/ Traveling
Class 1-20
Tone/Voice First Signaling 1-16
Index-1

STRATA DK CUSTOMIZED LISTINGS
COMMENT COMMENT
ACCOUNT CODES
CODE CODE
AREA COMMENT
PAGING
STATION
GROUP EXTENSION ZONE
A-2

To Make an Intercom Call (Voice
First Signaling):
1. Lift the handset.
2. Dial the desired station
number.
3. Hang up when the call is
completed.
To Receive an Intercom Call:
1. You will hear ringing.
2. Lift the handset and speak.
3. Hang up when the call is
completed.
INTERCOM CALLS
You can make calls to and receive calls from other stations in the
STRATA DK system.
You will hear intercom dial tone.
If the called station is idle:
■You will hear a single tone if you are calling a digital or electronic
telephone station. Speak after you hear the tone.
■If the system was set for Tone Signaling, instead of Voice First
Signaling, you would hear repetitive ringing for all calls. (You can
change the signaling mode by pressing 1 after dialing the digital or
electronic station number. See Voice First/Tone Signaling later in this
guide.)
■If you are calling another standard telephone, you will hear repetitive
ringing. Wait for the called station user to answer.
■To leave a Message Waiting Indication at the called station, dial 7.
If you receive busy tone:
■To set Automatic Call Back (ACB), dial 4.
■To activate Busy Override if the called digital or electronic telephone
station is not equipped for Off-hook Call Announce (OCA), dial 2.
(Standard telephones cannot be equipped to receive OCA.)
■To activate OCA at digital or electronic telephones: With Voice First
Signaling and the called station is equipped for OCA, dial 2. With
Tone Signaling and the called station is equipped for OCA, dial 21.
■To leave a Message Waiting Indication at the called station, dial 7.
■Hang up and try again later.
The intercom ring pattern is one second ringing, three seconds silence.
You will be connected to the calling party.
STRATA DK FEATURE OPERATION
1-2

AUTOMATIC CALLBACK
After reaching a busy or in the Do Not Disturb (DND) mode, you may set
Automatic Callback to have the system call you back when the called
station is no longer busy or in the DND mode. Automatic Callback does
not apply to outside calls.
The busy tone will stop. You will hear dial tone for two seconds, then the
busy tone will resume.
You may make other calls while waiting for the called station to become
available.
Answer within three rings to prevent the callback from being cancelled.
You will hear a single tone, as if making a regular intercom call. (If using
Tone Signaling instead of Voice First Signaling, you would hear repetitive
ringing.)
If you hear busy tone after answering, it means the called party has
already received or originated another call. Your request is not cancelled.
You will be called again when the station becomes idle.
NOTE: You may cancel the request anytime prior to the callback by lifting
the handset and dialing 4 3.
To Set Automatic Callback
(Voice First Signaling):
1. After reaching a busy station,
dial 4.
2. Hang up.
3. Your telephone will ring at a
fast rate when the called
station becomes idle.
4. Answer the call immediately.
5. Make voice announcement
and then converse.
STRATA DK FEATURE OPERATION
1-3