Sun Oracle Netra SPARC T3-1B User manual

SPARC T3-1B Server Module
Service Manual
Part No.: E29280-02
July 2012

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iii
Contents
Using This Documentation ix
Identifying Components 1
Front and Rear Panel Components 2
Illustrated Parts Breakdown 3
Detecting and Managing Faults 5
Diagnostics Overview 5
Diagnostics Process 7
Diagnostics LEDs 10
Managing Faults (Oracle ILOM) 12
Oracle ILOM Troubleshooting Overview 12
Fault Management 13
Fault Clearing 13
Oracle Solaris Fault Manager Commands in Oracle ILOM 14
HDD Faults 14
▼Access the SP (Oracle ILOM) 15
▼Display FRU Information (show Command) 17
▼Check for Faults (show faulty Command) 18
▼Check for Faults (fmadm faulty Command) 20
▼Clear Faults (clear_fault_action Property) 21
Service-Related Oracle ILOM Command Summary 21
Interpreting Log Files and System Messages 23

iv SPARC T3-1B Server Module Service Manual • July 2012
▼Check the Message Buffer (dmesg Command) 24
▼View the System Message Log Files 24
▼List FRU Status (prtdiag Command) 25
Managing Faults (Oracle Solaris PSH) 25
Oracle Solaris PSH Technology Overview 26
PSH-Detected Fault Example 27
▼Check for PSH-Detected Faults 28
▼Clear PSH-Detected Faults 30
Managing Faults (POST) 31
POST Overview 32
Oracle ILOM Properties That Affect POST Behavior 33
▼Configure How POST Runs 35
▼Run POST With Maximum Testing 37
▼Interpret POST Fault Messages 39
▼Clear POST-Detected Faults 40
POST Error Message Syntax 42
Managing Components (ASR Commands) 44
ASR Overview 44
▼Display System Components 45
▼Disable System Components 47
▼Enable System Components 48
Checking if Oracle VTS Software Is
Installed 48
Oracle VTS Overview 49
▼Check if Oracle VTS Software Is Installed 50
Preparing for Service 51
General Safety Information 51
Safety Symbols 52

Contents v
ESD Safety Measures 52
Antistatic Wrist Strap Use 52
Antistatic Mat 52
Tools Needed for Service 53
▼Find the Modular System Serial Number 53
▼Find the Server Module Serial Number 54
▼Locate the Server Module 55
Removing the Server Module From the Modular System for Service 55
▼Shut Down the Oracle Solaris OS 56
▼Power Off the Server Module (Power Button - Standby Mode) 57
▼Power Off the Server Module (Emergency Shutdown) 58
▼Prepare the Server Module for Removal 58
▼Remove the Server Module From the Modular System 59
▼Remove the Cover 62
Servicing Hard Drives 63
Drive Hot-Plugging Rules 63
▼Remove a Drive 64
▼Replace or Add a Drive 65
▼Remove a Drive Filler 67
▼Install a Drive Filler 67
Servicing Memory 69
Memory Faults 69
▼Locate a Faulty DIMM (LEDs) 70
▼Remove a DIMM 73
▼Install a Replacement DIMM 74
▼Clear the Fault and Verify the Functionality of the Replacement DIMM 75
▼Verify DIMM Functionality 79

vi SPARC T3-1B Server Module Service Manual • July 2012
DIMM Configuration Reference 81
Servicing a REM 85
▼Remove a REM 85
▼Install a REM 86
Servicing a FEM 89
▼Remove a FEM 89
▼Install a FEM 90
Servicing a Service Processor Card 93
▼Remove the Service Processor Card 93
▼Install the Service Processor Card 94
Servicing the ID PROM 97
▼Remove the ID PROM 97
▼Install the ID PROM 98
▼Verify the ID PROM 99
Servicing a USB Flash Drive 101
▼Remove a USB Flash Drive 101
▼Install a USB Flash Drive 102
Servicing the Battery 105
▼Replace the Battery 105
Replacing the Server Module Enclosure Assembly 107
▼Transfer Components to Another Enclosure Assembly 108
Returning the Server Module to Operation 111
▼Replace the Cover 111
▼Install the Server Module Into the Modular System 112

Contents vii
▼Start the Server Module Host 114
Glossary 115
Index 121

viii SPARC T3-1B Server Module Service Manual • July 2012

ix
Using This Documentation
This service manual explains how to identify faults, replace parts, and add additional
options in the SPARC T3-1B server module from Oracle.
This document is written for technicians, system administrators, authorized service
providers, and users who have advanced experience troubleshooting and replacing
hardware.
■“Product Notes” on page ix
■“Product Notes” on page ix
■“Feedback” on page x
■“Support and Accessibility” on page xi
Product Notes
For late-breaking information and known issues about this product, refer to the
product notes at:
http://www.oracle.com/pls/topic/lookup?ctx=SPARCT3-1B

xSPARC T3-1B Server Module Service Manual • July 2012
Related Documentation
Feedback
Provide feedback about this documentation at:
http://www.oracle.com/goto/docfeedback
Documentation Links
All Oracle products http://www.oracle.com/documentation
SPARC T3-1B server
module
http://www.oracle.com/pls/topic/lookup?ctx=SPARCT3-1B
Sun Blade 6000 modular
system
http://www.oracle.com/pls/topic/lookup?ctx=E19938-01
Oracle Integrated Lights
Out Manager (Oracle
ILOM)
http://www.oracle.com/pls/topic/lookup?ctx=ilom30
Oracle Solaris OS and
other system software
http://www.oracle.com/technetwork/indexes/documentation/#sys_sw
Oracle VTS software http://www.oracle.com/pls/topic/lookup?ctx=OracleVTS7.0
SAS-1/SAS-2
Compatibility
http://www.oracle.com/pls/topic/lookup?ctx=E22513_01

Using This Documentation xi
Support and Accessibility
Description Links
Access electronic support
through My Oracle Support
http://support.oracle.com
For hearing impaired:
http://www.oracle.com/accessibility/support.html
Learn about Oracle’s
commitment to accessibility
http://www.oracle.com/us/corporate/accessibility/index.html

xii SPARC T3-1B Server Module Service Manual • July 2012

1
Identifying Components
These topics explain the components of the server module, focusing on the
components that can be removed and replaced for service.
■“Front and Rear Panel Components” on page 2
■“Illustrated Parts Breakdown” on page 3
Related Information
■“Detecting and Managing Faults” on page 5
■“Replacing the Server Module Enclosure Assembly” on page 107

2SPARC T3-1B Server Module Service Manual • July 2012
Front and Rear Panel Components
FIGURE: Front and Rear Components
Figure Legend
1White LED: Locator (functions as the physical presence switch)
2Blue LED: Ready to Remove
3Amber LED: Service Action Required
4Green LED: OK
5Power button
6Reset button: NMI (for service use only)
7Green LED: Drive OK
8Amber LED: Drive Service Action Required
9Blue LED: Drive Ready to Remove
10 RFID (sticker indicates serial number of the server module)
11 Universal connector port (UCP)
12 Chassis power connector
13 Chassis data connector

Identifying Components 3
Related Information
■“Diagnostics LEDs” on page 10
■“Illustrated Parts Breakdown” on page 3
Illustrated Parts Breakdown
This topic identifies components in the server module that you can install, or remove
and replace.
The following table provides information about the replaceable components.

4SPARC T3-1B Server Module Service Manual • July 2012
Related Information
■“Front and Rear Panel Components” on page 2
■“Detecting and Managing Faults” on page 5
■“Replacing the Server Module Enclosure Assembly” on page 107
TABLE: Replaceable Components
FRU Replacement Instructions Notes FRU Name (If Applicable)
1 Hard drives “Servicing Hard Drives”
on page 63
/SYS/HDDn
where n=0-3
2 Replacement
enclosure
“Replacing the Server
Module Enclosure
Assembly” on page 107
/SYS/MB
3 Service processor
card
“Servicing a Service
Processor Card” on
page 93
/SYS/MB/SP
4 DIMMs “Servicing Memory” on
page 69
/SYS/MP/CMP0/BOBn/CHn/Dn
5 FEM card “Servicing a FEM” on
page 89
/SYS/MB/FEMn
6 REM card “Servicing a REM” on
page 85
/SYS/MB/REM
7 Clock battery “Servicing the Battery”
on page 105
/SYS/MB/BAT
8 Connector cover Remove before inserting
the server module in a
slot.
9 USB flash drive “Servicing a USB Flash
Drive” on page 101
Oracle does not offer
supported USB flash
drives for this server
module.
10 ID PROM “Servicing the ID
PROM” on page 97
/SYS/MB/SCC
11 Drive filler “Servicing Hard Drives”
on page 63

5
Detecting and Managing Faults
These topics explain how to use various diagnostic tools to monitor server module
status and troubleshoot faults in the server module.
■“Diagnostics Overview” on page 5
■“Diagnostics Process” on page 7
■“Diagnostics LEDs” on page 10
■“Managing Faults (Oracle ILOM)” on page 12
■“Interpreting Log Files and System Messages” on page 23
■“Managing Faults (Oracle Solaris PSH)” on page 25
■“Managing Faults (POST)” on page 31
■“Managing Components (ASR Commands)” on page 44
■“Checking if Oracle VTS Software Is Installed” on page 48
Related Information
■“Preparing for Service” on page 51
Diagnostics Overview
You can use a variety of diagnostic tools, commands, and indicators to monitor and
troubleshoot a server module:
■LEDs – Provide a quick visual notification of the status of the server module and
of some of the FRUs.
■Oracle ILOM – This firmware runs on the SP. In addition to providing the
interface between the hardware and OS, Oracle ILOM also tracks and reports the
health of key server module components. Oracle ILOM works closely with POST
and Oracle Solaris PSH technology to keep the system running even when there is
a faulty component. You can log in to multiple SP accounts simultaneously and
have separate Oracle ILOM shell commands executing concurrently under each
account.

6SPARC T3-1B Server Module Service Manual • July 2012
Note – Unless indicated otherwise, all examples of interaction with the SP are
depicted with Oracle ILOM shell commands.
■POST – POST performs diagnostics on system components upon system reset to
ensure the integrity of those components. POST can be configured and works with
Oracle ILOM to take faulty components offline if needed.
■Oracle Solaris PSH - This technology continuously monitors the health of the
CPU, memory and other components, and works with Oracle ILOM to take a
faulty component offline if needed. The PSH technology enables systems to
accurately predict component failures and mitigate many serious problems before
they occur.
■Log files and command interface – Provide the standard Oracle Solaris OS log
files and investigative commands that can be accessed and displayed on the
device of your choice.
■Oracle VTS (formerly SunVTS) – An application that exercises the system,
provides hardware validation, and discloses possible faulty components with
recommendations for repair.
The LEDs, Oracle ILOM, PSH, and many of the log files and console messages are
integrated. For example, when the Oracle Solaris software detects a fault, it displays
the fault, logs it, and passes information to Oracle ILOM where it is logged.
Depending on the fault, one or more LEDs might also be illuminated.
The diagnostic flow chart in “Diagnostics Process” on page 7 describes an approach
for using the server module diagnostics to identify a faulty field-replaceable unit
(FRU). The diagnostics you use, and the order in which you use them, depend on the
nature of the problem you are troubleshooting. Therefore, you might perform some
actions and not others.
Related Information
■SPARC T3 Series Servers Administration Guide
■“Diagnostics Process” on page 7
■“Diagnostics LEDs” on page 10
■“Managing Faults (Oracle ILOM)” on page 12
■“Interpreting Log Files and System Messages” on page 23
■“Managing Faults (Oracle Solaris PSH)” on page 25
■“Managing Faults (POST)” on page 31
■“Managing Components (ASR Commands)” on page 44
■“Checking if Oracle VTS Software Is Installed” on page 48

Detecting and Managing Faults 7
Diagnostics Process
The following flowchart illustrates the complementary relationship of the different
diagnostic tools and indicates a default sequence of use.

8SPARC T3-1B Server Module Service Manual • July 2012
The following table provides brief descriptions of the troubleshooting actions shown
in the flowchart. The table also provides links to topics with additional information
on each diagnostic action.
TABLE: Diagnostic Flowchart Reference Table
Diagnostic Action Possible Outcome Additional Information
Flowchart item 1.
Check the Power
OK LED.
The Power OK LED is located on the front of the server
module.
If this LED is not lit, check the power source and ensure
that the server module is properly installed in the
modular system chassis.
•“Diagnostics LEDs” on
page 10
Flowchart item 2.
Run the Oracle
ILOM show
faulty command
to check for faults.
The show faulty command displays the following
kinds of faults:
• Environmental and configuration faults
• PSH-detected faults
• POST-detected faults
Faulty FRUs are identified in fault messages using the
FRU name.
All Oracle ILOM detected fault messages begin with the
characters “SPT”.
For additional information on a reported fault, including
possible corrective action, go to this web site:
http://www.sun.com/msg/message-ID
where message-ID is the message contained in the fault
message.
•“Service-Related Oracle
ILOM Command Summary”
on page 21
•“Check for Faults (show
faulty Command)” on
page 18
Flowchart item 3.
Check the Oracle
Solaris log files for
fault information.
The Oracle Solaris message buffer and log files record
system events, and provide information about faults.
• If system messages indicate a faulty device, replace
the FRU.
• For more diagnostic information, review the VTS
report (flowchart item 4).
•“Interpreting Log Files and
System Messages” on
page 23
Flowchart item 4.
Run VTS software.
VTS is an application you can run to exercise and
diagnose FRUs. To run VTS, the server module must be
running the Oracle Solaris OS.
• If VTS reports a faulty device, replace the FRU.
• If VTS does not report a faulty device, run POST
(flowchart item 5).
•“Checking if Oracle VTS
Software Is Installed” on
page 48
Flowchart item 5.
Run POST.
POST performs basic tests of the server module
components and reports faulty FRUs.
•“Managing Faults (POST)”
on page 31
•“Oracle ILOM Properties
That Affect POST Behavior”
on page 33