
14
INSTALLATION and OPERATION MANUAL
INSTALLATION and OPERATION MANUAL
in it.
b) Aer receiving the claim form, NES Ltd. con-
siders it and makes decision whether the claim
has grounds, and whether the defect is with-
in the scope of the warranty set forth in this
cercate for limited warranty; aer which in-
forms the customer as to its decision and the
steps he shall do.
c) The return of a product cannot be done
without wrien authorizaon issued by the
Quality Department. The return procedure
shall be according to RMA (Return Material
Authorizaon).
d) If on customer’s request, and when there
is reason for urgency, the customer demands
immediate replacement of the product he
has claimed warranty for, before making the
decision as to the claim, said request shall be
accompanied by a Purchase requision from
the Commercial Department. Aer decision
for sasfacon of the claim has been made,
the Purchase requision menoned above will
be annulled by issuing a receipt for returned
goods; with this receipt the customer can pur-
chase another product with the same price in
case the claim has proved grounded.
e) NES Ltd. reserves the right to make in situ
reports from the claims they have received
for the purpose of checking every aspect that
might be useful for beer consideraon of
warranty claims; for this reason the custom-
er shall not make any changes in installaon
condions which are reasons for the claim
without prior wrien consent of the Technical
Department.
6.4. Limitaon of liability
а) NES Ltd. is not liable before the cus-
tomer, neither directly nor indirectly, for any
non-fulllment or delay at applying the war-
ranty obligaons which might originate from
external pressure of other circumstances out-
side NES Ltd
b) The liability of NES Ltd. under this
values established by NES Ltd. and set forth in
product manuals, or use of water with charac-
terisc values exceeding:
- Dissolvable salts – 500 mg/l;
- Calcium carbonate – 200 mg/l;
- Free carbon dioxide – 50 mg/l;
- ph content – minimum 5 and maximum 12.
5) Freeze, ood, natural disasters or third party
acons as well as any intervenons into nor-
mal funconing condions of water heaters
and the control of NES Ltd.
The customer as well should monitor the an-
corrosion system (magnesium anodе). He
should periodically check the magnesium an-
ode and replace it depending on the geograph-
ic locaon at intervals depending on the type
of water (so of hard) of the region where the
water heater is being used.
b) The warranty cercate is considered void
for water heaters whose serial idenca-
on number has been modied, removed or
blurred, or cannot be expressly aested.
c) Damages in the appearance of products shall
not be considered as defects except for those
ones which cause losses during operaon or
change technical characteriscs of water heat-
ers set forth in brochures.
d) NES Ltd. preserves the right, in case of re-
placement, to deliver another model of water
heater in order to fulll approved warranty
claims when the original model is not being
manufactured.
6.3. Claiming warranty
Every customer who has purchased a water
heater from NES Ltd., and who has good rea-
sons to lay a warranty claim, shall proceed as
follows:
a) Immediately nofy in wring:
1) The installer, or the company that has sold
the water heater to him, or
2) The distributor rm, or
3) The commercial representave of NES Ltd.
in the region.
For this purpose the claimant shall ll out a
claim form; the laer shall be accompanied by
the document proving the purchase of the wa-
ter heater (invoice) with the date of purchase