
7.Troubleshooting
7.1 Fault Messages
Sunways STT50~60kW series three-phase inverter is designed in accordance with grid
operation standard, and conform to the requirements of the safety and EMC. The inverter had
passed a series of rigorous tests to ensure it runs sustainably and reliably before shipment.
When a fault occurs, the corresponding fault messages will display on the OLED display, and in
this case, the inverter might stop feeding into grid.
The fault messages and their corresponding troubleshooting methods are listed below:
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Model STT-50KTL STT-60KTL
DC Input
Start-up Voltage (V) 200 200
Max. DC Input Voltage (V) 1,100 1,100
Rated DC Input Voltage (V) 620 620
MPPT Voltage Range (V) 200~950 200~950
Full Power MPPT Voltage Range (V) 390~850 470~850
No. of MPP Trackers 6
No. of DC Inputs 12
Max. Input Current (A) 22/22/22/22/22/22
Max. Short-circuit Current (A) 30/30/30/30/30/30
Backfeed current to the array (A) 0
AC
Output
Rated Output Power (KW) 50 60
Max. Output Power (KW) 55 66
AC output rated apparent power(KVA) 50 60
Max. Apparent Power (KW) 55 66
Rated Output Voltage (V) 3/N/PE,230/400V
Rated AC Frequency (Hz) 50/60
AC output rated current(A) 72.5 87
Max. Output Current (A) 83.6 95.3
Maximum output fault current (A) 180 180
Maximum output overcurrent protection(A)
180 180
Power Factor 0.8 leading …0.8 lagging
Max. Total Harmonic Distortion <3% @Rated Output Power
DCI <0.5%In
8.Technical Parameters
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Error Message Solution
Mains Lost 1. Check whether the mains supply is lost.
2. Check whether the AC breaker and terminal are well connected.
Grid Voltage Fault
1. Check whether the impendence of the AC cable is too high to lead the grid
voltage increased. Change a thicker AC cable if it is.
2. Extend the voltage protection range if it is allowed by the electricity
company.
Grid Frequency Fault
1. Check whether the AC cable is correct and well connected.
2. Change to another country with wider protection range if it's allowed by
the local electricity company.
DCI Fault 1. Restart the inverter.
2. Seek for help from the installer or manufacture.
ISO Over Limitation 1. Restart the inverter.
2. Seek for help from the installer or manufacture.
GFCI Fault 1. Restart the inverter.
2. Seek for help from the installer or manufacture.
PV Over Voltage Reduce the number of PV panels to make sure the open-circuit voltage of
each string is lower than the verter max allowed input voltage.
Bus Voltage Fault 1. Check whether the input voltage is over the limitation.
2. Seek for help from the installer or manufacture.
Inverter Over Temperature 1. Check whether the input voltage is over the limitation.
2. Seek for help from the installer or manufacture.
SCI Fault 1. Restart the inverter.
2. Seek for help from the installer or manufacture.
SPI Fault 1. Restart the inverter.
2. Seek for help from the installer or manufacture.
E2 Fault 1. Restart the inverter.
2. Seek for help from the installer or manufacture.
GFCI Device Fault 1. Restart the inverter.
2. Seek for help from the installer or manufacture.
AC Transducer Fault 1. Restart the inverter.
2. Seek for help from the installer or manufacture.
Relay Check Fail 1. Restart the inverter.
2. Seek for help from the installer or manufacture.
Flash Fault 1. Restart the inverter.
2. Seek for help from the installer or manufacture.