Superchips flashpaq 3808 Installation manual

Page 1 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Caution
Superchips tuning can greatly enhances the drivability and responsiveness of your vehicle.
Please pay close attention and use care in all driving conditions. It is the driver's
responsibility to control their vehicle and drive appropriately following all local laws.
Towing while the Extreme or Performance tuning level is selected is not recommended and
may cause damage to your vehicle. This damage is not covered by your vehicle warranty or
by Superchips warranty.
Superchips Model 3808 flashpaq Tuner
2007-2008 6.7L Dodge Ram 2500/3500 Cummins Diesel
(Does not cover Chassis Cabs)
Vehicle Programming Instructions
PLEASE READ THIS ENTIRE INSTRUCTION SHEET
BEFORE YOU PROCEED
Thank you for choosing Superchips’ new FLASHPAQ Tuner,
a state-of-the-art, high powered tuning and data acquisition1
tool. We listened to our customers and created this product
from your requests.
The new FLASHPAQ Tuner includes the following features:
Internet Updateable – Supports web updates
Built-In DTC Definitions – No lookup manual needed
Built-In Help Screens – Reduces needs for user manual
USB Communications – Connects to any PC2with USB
Custom Application Upgradeable – Download customs
Multiple Tuning Levels – User Selectable Tuning Types
Increased User Options – Allow user more control
Ergonomically Designed Case – Fits well in hand
Large, SoftKey Buttons – Easy operation
Permanently mounted cable – No assembly required
300% Bigger Screen – Includes graphics support
BackLight Screen – Easy to view day or night
Your 3808 FLASHPAQ tuner is setup specifically for your 2007-2008 6.7L Dodge Ram Cummins
Automatic and Manual Transmissions; it does not cover Chassis Cabs. The 3808 FLASHPAQ
houses specialized databases that contain optimally calibrated, individual vehicle application,
performance programs which tune BOTH the engine & transmission. Superchips calibrations
include optimization of the entire power band – from idle to redline!
Superchips calibrations include Performance, Performance Tow and Extreme tuning programs
for stock vehicles. The Performance Tow tuning allows for towing up to the vehicle
manufacturer’s limits. The Extreme tuning does not allow for towing/hauling.
Check www.flashpaq.com for additional tuning levels and updates.
The Superchips 3808 FLASHPAQ also offers users the following options:
Adjustable Tire Height (Correction of Speedometer)
Raised Idle – Enable
This Product doe not allow the user to defy the laws of physics. It is the user’s responsibility to obey
all traffic laws. Race your vehicle on the track, not on the street.
1Visit www.flashpaq.com for availability
2Windows XP, 2000 or higher (MAC, UNIX, LINUX Not supported)
Page 2 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Table of Contents
Warranty and Important Product Information
Cover with Product Information Page 1
Table of contents Page 2
Warranty & Return Policy for Superchips products Page 3
Your Vehicle’s Stock Program Page 4
About Maximum Trailer Weight Page 4
Important Note Regarding Storage of Your Tuner Page 4
Your Vehicle and Service Centers Page 4
Vehicle Preparation Page 4
FLASHPAQ Overview and Setup
Hardware Overview Page 5
Connecting Flashpaq to my vehicle Page 6
Opening Screen Overview Page 6
About (Part number, Firmware, Database, Serial Number) Page 7
Setting the Screen Contrast Page 7
Setting the Screen Backlight Page 7
Tuning
Quick Start – Read & Program My Vehicle Now!! Page 8
Quick Start – Program my vehicle with User Options Now!!! Page 9
Return My Vehicle to Factory Stock Now!! Page 10
Menu Layout
FLASHPAQ Setup – Menu Layout Page 11
FLASHPAQ Setup Page 11
Read Vehicle – Menu Layout Page 12
Read Vehicle Page 12
Change Setup – Menu Layout Page 13
Change Setup – Power Level Page 13
Change Setup – Options Page 13
View Settings – Menu Layout Page 14
View Settings Page 14
Program Vehicle – Menu Layout Page 15
Program Vehicle Page 15
Advanced Features – Menu Layout Page 16
Diagnostics Page 16
Frequently Asked Questions
Frequently Asked Questions (F.A.Q.) Page 17
Recovery Procedure Page 22

Page 3 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Refund Policy
If for any reason during the first thirty (30) days after your purchase of a new Superchips product (“Product”),
you may return it to the place you bought it for a full refund of the purchase price, credit or a replacement
Product at the dealer’s discretion. This Guarantee does not apply to products purchased from auctions nor
does it apply to Products purchased used. Follow these procedures to get your refund or replacement.
1. If you are returning a MicroTuner, Flashpaq, or Tirepaq use the MicroTuner, Flashpaq, or
Tirepaq to return your vehicle to the stock settings for the vehicle. Instructions are included in
the user manual.
2. Put the Product back in its original packaging.
3. Make a copy of your sales receipt. The sales receipt must be from the location where you
purchased your Product and must include the name of the business, its address, and the part
number or description of the applicable Superchips Product. Invoices, credit card statements, or
sales receipts from an online payment service company will not be accepted.
4. Return the Product in its original packaging with a copy of the sales receipt to the place of
purchase.
Superchips, Inc.
Limited Warranty
What is Covered? This warranty covers any defects in materials or workmanship in any product sold by
Superchips or its affiliates through its authorized dealers (“Product”). Warranty is valid only for new products
purchased through Authorized Dealers; (Proof of purchase is required for all warranty claims).
How Long Does the Coverage Last? This warranty lasts for one (1) year from the date of purchase.
Coverage terminates if you sell or otherwise transfer ownership of the Product.
What will Superchips Do? Superchips will repair or replace the defective or malfunctioning Product or any
defective or malfunctioning part thereof at no charge. This warranty covers parts and labor only. Superchips
will reimburse you for all reasonable shipping charges within the first thirty (30) days of purchase.
What Does This Warranty Not Cover? This warranty does not cover any problem that is caused by abuse,
misuse, acts of God, or improper installation or repair by non-Superchips personnel. This warranty does not
cover Products purchased used nor does it apply to Products purchased from auctions or entities that are
not Superchips’ authorized dealers. This warranty does not cover damage to your vehicle. Use of the
Product to change the performance characteristics of your vehicle could invalidate the warranty provided by
the vehicle manufacturer. Consult your vehicle warranty before using the Product on your vehicle.
SUPERCHIPS SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, OR
INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How Do You Get Service? If something goes wrong with your Product during the warranty period, use the
following procedure to return the Product to Superchips.
1. Call Superchips’ Customer Service at 1-888-227-2447 Monday through Friday from 8:00 am to
5:00 pm EST to request a Return Authorization (“RA”) number.
2. Mark the outside of the shipping package with the RA number. Packages that are not marked
with the RA number will be refused.
3. Make a copy of your sales receipt. The sales receipt must be from the location where you
purchased your Product and must include the name of the business where you purchased the
Product and the address of such business. Invoices, credit card statements, or sales receipts
from an online payment service company will not be accepted.
4. Send the Product, postage paid, the copy of the sales receipt, a brief written description of the
problem, and your contact information to:
Superchips, Inc.
1790 East Airport Blvd
Sanford, FL 32773
Attn: Warranty Claims
We will inspect the Product and either repair it or replace it with a new or rebuilt Product. We reserve the
right to use refurbished parts when making repairs.
Your Rights Under State Law: This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Page 4 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Your Vehicle’s STOCK Program
The FLASHPAQ Tuner stores a copy of your vehicle’s original stock computer program.
To begin, your vehicle’s computer must contain the manufacturer’s STOCK factory program. If
you have used a programmer from another aftermarket company you must use their product to
return your computer back to STOCK condition before proceeding. If you have an aftermarket
performance-enhancing electronic device installed, it must be removed prior to using the
Superchips FLASHPAQ Tuner.
Your Vehicle and Service Centers
If you need to return your vehicle to a service center, restore the vehicle’s program to its STOCK
program. The service center might reprogram your vehicle with an updated STOCK program
without your knowledge. If your vehicle has not been returned to its STOCK program prior to
service, the Superchips FLASHPAQ Tuner will no longer be able to program your vehicle. Such
a failure is not covered by the Superchips Inc. warranty.
Vehicle Preparation
Before connecting the FLASHPAQ Tuner to your vehicle, make sure that:
•All power-draining accessories are turned off, including radio, lights, cell phones, etc., The
FLASHPAQ Tuner needs full battery voltage to program your vehicle.
•Ensure your vehicle battery is fully charged and not connected to a battery charger.
•Do not leave the FLASHPAQ Tuner connected and unattended for any length of time.
This prevents unnecessary battery drain.
•Do not remove the programming cable during any programming sequence.
Please follow the FLASHPAQ Tuner display screens.
About Maximum Trailer Weight
The original manufacturer of your vehicle has specified a Maximum Trailer Weight for your
vehicle. It may be found in your vehicle owner’s manual.
This Superchips product is designed to increase your engine power and performance. It
does not change the engine, suspension or drive train characteristics that limit the maximum
trailer weight your vehicle is designed to tow. Towing trailer weights above the maximum
trailer weight specified by the vehicle manufacturer may cause transmission or other
damage.
If you wish to tow greater than the maximum trailer weight for your vehicle, modifications to
your vehicle may need to be made. Consult your performance auto mechanic for the proper
vehicle modifications.
Damage caused by towing weights greater than the maximum trailer weight specified for
your vehicle shall not be the responsibility of Superchips Inc.
Important Note Regarding Storage of Your FlashPaq Tuner
It is not recommended to store your FlashPaq Tuner in your vehicle in extreme heat, direct
sunlight, or extreme cold (temperatures near or below freezing). These conditions can cause
malfunction or damage to the FlashPaq Tuner not covered by the Superchips Inc. warranty.

Page 5 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
FLASHPAQ Overview and Setup
¾Hardware Overview
Graphical Display
SoftKeys
Buttons
Note:
screen relation
Vehicle Cable
USB
Port
for PC
Page 6 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Section A – Overview of FLASHPAQ
¾Connecting Flashpaq to my vehicle
¾Opening Screen Overview
When a Flashpaq is first powered up, the opening screen is displayed

Flashpaq Setup
oAbout
oSet Screen Contrast
oSet Screen Backlight
Tuning
oTuner Status
oChange Settings
oView Settings
oProgram Vehicle
Advanced Features
oDiagnostic Codes
oData Logging (visit www.Flashpaq.com for updates)
The Flashpaq plugs into your vehicle’s
diagnostic port usually underneath the dash
below the steering wheel (see white arrow).
Diagnostic port
close up
The port and cable are setup to only
fit on one way. Typically the wider
edge faces the top, as shown above.

Page 7 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
FLASHPAQ Overview and Setup
¾About
*** Press DOWN to scroll as needed ***
From the Opening screen
1) Press ENTER – after selection of FLASHPAQ Setup
2) Press ENTER – after selection of About
Screen Displays:
•Product description
•Product part number
•“Operating software” Firmware Version #
Visit www.flashpaq.com for latest updates
•“Calibration (Tuning File)” Database Version #
Visit www.flashpaq.com for latest updates
•Product Serial Number
3) Press EXIT – Returns to the Opening screen
¾Setting the Screen Contrast
From the Tuner Setup Screen
1) Press ENTER – after selection of Set Contrast
2) Press DOWN/UP & SAVE – adjusts screen contrast to increase
or decrease (text/graphics darkness)
¾Setting the Screen Backlight
From the Tuner Setup Screen
1) Press ENTER – after selection of Set Backlight
2) Press DOWN/UP & SAVE – adjusts screen Backlight to
increase or decrease (screen brightness)
3) Press EXIT – returns to Opening screen
Page 8 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Caution
Superchips tuning can greatly enhance the drivability and responsiveness of your vehicle.
Please pay close attention and use care in all driving conditions. It is the driver's
responsibility to control their vehicle and drive appropriately following all local laws.
Tuning
¾Quick Start – Read & Program My Vehicle Now!!!
*** Press DOWN to scroll as needed ***
From the Opening screen
1) Press ENTER – after selection of Tuning
2) Press ENTER – after selection Read Vehicle
3) Press ENTER – after selection Read Stock
4) Follow ON SCREEN – Prompts including Vehicle Ignition
ON/OFF/ON requests (DO NOT START VEHICLE!!)
5) Press EXIT – after Vehicle Read Completed
From the Tuning screen
1) Press ENTER – after selection Change Setup
2) Press ENTER – after selection of Power Level
3) Press ENTER – after selection of the tuning level
From the Tuning screen
1) Press ENTER – after selection of Program Vehicle
2) Follow ON SCREEN – Prompts including Vehicle Ignition
OFF/ON requests (DO NOT START VEHICLE!!)
Upon completion, remove cable from vehicle
Your vehicle is now programmed with Superchips tuning! You may
now start your vehicle.

Page 9 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuning
¾Quick Start – Program my vehicle with User Options NOW!!!
*** Press DOWN to scroll as needed ***
From the Opening screen
1) Press ENTER – after selection of Tuning
2) Press ENTER – after selection of Read Vehicle
3) Press ENTER – after selection of Read Stock
4) Follow ON SCREEN Prompts including any Vehicle Ignition
ON requests (DO NOT START VEHICLE!!!)
5) Press EXIT – after Vehicle Read Completed
From the Tuning screen
1) Press ENTER – after selection of Change Setup
2) Press ENTER – after selection of Power Level
3) Press ENTER – after selection of the tuning level
4) Press ENTER – after selection of Options
5) Press SAVE – after selection of Tire Size
6) Press PLUS/MINUS & SAVE – after adjusting Tire Size Height
From the Tuning screen
1) Press ENTER – after selecting Program Vehicle
2) Follow ON SCREEN Prompts including any Vehicle Ignition
OFF/ON/OFF requests (DO NOT START VEHICLE!!!)
Upon completion, remove cable from vehicle
Your vehicle is now programmed with Superchips and user options!
You may now start your vehicle.
Page 10 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuning
¾Return My Vehicle to Factory Stock Now!!!
Please follow the steps below to return your vehicle to factory stock
*** Press DOWN to scroll as needed ***
From the Opening screen
1) Press ENTER – after selection of Tuning
2) Press ENTER – after selection of Change Setup
3) Follow ON SCREEN Prompts including Vehicle Ignition
ON/OFF requests (DO NOT START VEHICLE!!!)
4) Press ENTER – after selection of Power Level
5) Press ENTER – after selection Stock
6) Press OK – to set to Stock
From the Tuning screen
1) Press ENTER – after selection of Program Vehicle
2) Follow ON SCREEN Prompts including Vehicle Ignition
OFF/ON/OFF requests (DO NOT START VEHICLE!!!)
Upon completion, remove cable from vehicle
Your vehicle’s program is now returned to factory stock.
You may now start your vehicle.

Page 11 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾FLASHPAQ Setup – Menu Layout
¾ FLASHPAQ Setup
About: Displays Tuner Firmware Version, Database Version, Serial Number
Visit www.flashpaq.com for latest updates
Set Screen Contrast: Allows changes to screen text & graphics darkness
Set Screen BackLight: Allows changes to screen brightness level
(Adjustable for extreme viewing situations – direct sunlight, nighttime, low lighting)
FlashPaq
Main Menu
FlashPaq
Setup Tuning Advanced
Features
FlashPaq
Setup
screen
About Set Screen
Contrast Set Screen BackLight
Displays
Firmware #
Database #
Serial #
Adjust
Contrast
0-100%
Adjust
BackLight
0-100%
Page 12 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾Read Vehicle – Menu Layout
¾Read Vehicle
Display Vehicle ID: Displays vehicle identification from the connected vehicle
Read Stock Vehicle: Reads the factory stock file(s) from the connected vehicle
FlashPaq
Main Menu
FlashPaq
Setup Tuning Advanced
Features
Tuning
screen
Read
Vehicle Change Setup View Settings Program Vehicle
Read
Vehicle
Read
Vehicle ID Read Stock
Display
Vehicle ID Read Stock Vehicle

Page 13 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾Change Setup – Menu Layout
¾Change Setup – Power Level
Performance: Selects Superchips Performance tuning for engine & transmission.
Note: Towing is not recommended for the Performance tuning level.
Performance Tow: Selects Superchips Performance Tow tuning for engine & transmission.
Note: The Performance Tow tuning allows for towing up to the vehicle manufacturer’s limits.
Extreme: Selects Ultra Performance tuning for engine & transmission.
Note: Towing/Hauling is not recommended for the Extreme tuning level.
Stock: Selects factory stock tuning for engine & transmission.
¾Change Setup – Options
Tire Size - Adjust Height: Allows changes to vehicle tire height for speedometer correction.
(Adjustable in ¼ inch increments)
FlashPaq
Main Menu
FlashPaq
Setup Tuning Advanced
Features
Tuning
screen
Read
Vehicle Change Setup View Settings Program Vehicle
Change
Setup
Power Level
Options
Select
Stock
Select
Performance
Tow
Select
Performance
Tire Size Adjust Height
Min-Max
Select
Extreme
Page 14 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾View Settings – Menu Layout
¾View Settings
Display Vehicle ID & Tuner Status: Displays stored vehicle ID & tuner programming status.
(This feature displays previously read data, no communications with the vehicle occur)
Display Power Level: Displays stored user selection from Change Setup - Power Level.
(This feature is for display only, to make changes see Performance Tuning - Change Setup)
Display Options: Displays current settings user has selected from Change Setup – Options.
(This feature is for display only, to make changes see Performance Tuning - Change Setup)
FlashPaq
Main Menu
FlashPaq
Setup Tuning Advanced
Features
Tuning
screen
Read
Vehicle Change Setup View Settings Program Vehicle
View
Settings
screen
Power Level Options
FlashPaq
Status
Display
Power Level Display Options
Display
Vehicle ID
Tuner Status

Page 15 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾Program Vehicle – Menu Layout
¾Program Vehicle
Program Vehicle: Programs vehicle based on Change Setup – Power Level and Options.
(This feature is for live vehicle programming; an active vehicle connection to the tuner is
required. Superchips optimum tuning will be installed without modification unless the user
changes settings in Power Level – Options)
FlashPaq
Main Menu
FlashPaq
Setup Tuning Advanced
Features
Tuning
screen
Read
Vehicle Change Setup View Settings Program Vehicle
Program
Vehicle
Page 16 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾Advanced Features – Menu Layout
¾Diagnostics
Display DTC’s: Reads & displays DTC’s (Diagnostic Trouble Codes) from connected vehicle.
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Vehicle DTC’s, if present, will be displayed along with a full text description, when available)
Clear DTC’s: Clears current DTC’s (Diagnostic Trouble Codes) from connected vehicle.
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Vehicle DTC’s, if present, will be cleared. If DTC’s reoccur, this could indicate a vehicle
malfunction or problem condition)
Data Logging: Log onto www.flashpaq.com for additional updates containing Data Acquisition.
(Please visit us to ensure your product is always up to date with the latest & greatest!)
Idle Up Enable: This feature can be used to enable Idle Up.
When Idle Up is enabled, the engine idle speed can be adjusted up or down to a desired level.
The adjustment is done in the vehicle using switches, such as the cruise control increase
switch. Generally, adjusting the engine idle speed is used to warm up engines in colder
temperatures or to provide additional power for external PTO devices.
Diagnostic
Codes Data Logging Idle Up Enable
Read DTCs Advanced EnableClear DTCs Log by Speed Log by
Distance
Advanced
Features
FlashPaq
Main Menu
FlashPaq
Setup Tuning Advanced
Features

Page 17 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
A. Blank Display Screen when plugged into vehicle
Solution: Your diagnostic port may share power with the radio/cluster/underhood lamp fuse.
Please check the owner manual & replace if bad, typically this fuse is labeled #51, 20 amp.
If a blown fuse is not found, check the pin connectors in your vehicle diagnostic connector.
Make sure that none of these pins have been pushed out of the connector body.
(Note: Typically not all pins are present in this connector)
If still no resolution, plug your FLASHPAQ Tuner into another supported vehicle. If the
FLASHPAQ Tuner powers up, your vehicle has something wrong with either the pins/wiring
harness or there is still a blown fuse in that circuit of the vehicle.
If your FLASHPAQ Tuner fails to power up on a second supported vehicle, call Superchips
Customer Service at 407-585-7000 to ask for a Return Authorization (RA) to send the tuner in
for inspection.
B. FLASHPAQ ‘Tuner Requires an Update’
Solution: Your FLASHPAQ Tuner does not have the calibration files necessary to tune your
vehicle; therefore a database update may be necessary.
1) Write down any screen prompted text, such as
Tuner Requires
an Update...
Please visit www.flashpaq.com to update your tuner!
2) If you have internet access follow below, if not skip to step 4
3) From any PC running Windows XP, 2000 or higher
a. Connect to the internet
b. Go to www.flashpaq.com
c. Click ’New Users’ or ‘Existing Users’ (if previously registered)
d. Follow on screen prompts
i. Install software drivers, as prompted
ii. Run the application to update your tuner
iii. Plug in your supplied USB cable to your PC
iv. When prompted by setup plug in the USB cable to Flashpaq
v. Close Internet
vi. Disconnect tuner
vii. Return to vehicle for programming
4) Call Superchips customer service and request a RA #
a. Superchips will issue a RA#
b. Please include your Proof Of Purchase (POP)
c. Return ship the tuner to Superchips
Page 18 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
C. Vehicle Requires a Factory (Dealer) Update
If your FLASHPAQ Tuner has found your vehicle box code and it is problematic to tune, the
following messages will be displayed:
Vehicle Requires
a Factory Update
Call Superchips!
Use Code #E-XX (XX=a two digit number)
Record this File
Name: XXXXXXXXXX
Solution: Superchips has found that some stock applications have numerous problems that
have been fixed with an updated stock program available from a dealer for your vehicle. An
update of the stock program in your vehicle is required before your FLASHPAQ Tuner may be
used on your vehicle.
Superchips takes great pride in its products and wants to deliver only maximum benefit,
optimal quality product to our customers. In cases where OEM (Original Equipment
Manufacturers) release critical TSB (Technical Service Bulletins), Superchips recognizes and
supports these updates to vehicles.
Recently Dodge has released TSB 18-033-07, which can also be found at,
http://dodgeram.info/tsb/2007/18-033-07.htm (or by searching for the TSB on Google).
This TSB discusses issues a vehicle may exhibit such as Rough idle, hesitation at altitude,
turbocharger sounds, and numerous Diagnostic Trouble Codes (DTCs).
You may call Superchips Customer Service for confirmation that a dealer updated file is
available and instructions about how to have the stock files for your vehicle updated. Write
down both the Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the
Superchips customer service representative.
D. Unsupported application
If your particular vehicle or engine type is not currently supported by the FLASHPAQ Tuner,
the following error messages will be displayed:
This application
is unsupported
currently! Call
us if incorrect.
Call Superchips!
Use Code #E-36
Solution: Check year, model and engine to verify the FLASHPAQ Tuner being used is correct
for the application. If not, return it to the dealer from which it was purchased for the correct
FLASHPAQ Tuner. If the vehicle is correct for the FLASHPAQ Tuner being used call
Superchips Customer Service at 407-585-7000 for a Return Authorization number to send the
FLASHPAQ Tuner in for inspection.

Page 19 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
E. Non-Stock File Application
If the FLASHPAQ Tuner has checked your file and cannot match it to a stock file the following
messages will be displayed:
Vehicle File is
Not Stock...
Call Superchips!
Use Code #E-43
Solution: This may be because another programmer has been previously used to reprogram
the vehicle. The vehicle computer must be reprogrammed with a valid stock program before
trying to use the Superchips FLASHPAQ Tuner. You may call Superchips Customer Service
for instructions about how to have the stock files for your vehicle updated. Write down both the
Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the Superchips
customer service representative.
F. Locked Vin Number
As long as FLASHPAQ Tuner programming is in a vehicle, the tuner is “locked” to that vehicle.
If an attempt is made to use your “locked” FLASHPAQ Tuner on a different vehicle the
following messages will be displayed:
Locked VIN
is mismatched!
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-37
Solution: Return the original vehicle back to stock before using the FLASHPAQ Tuner on a
different vehicle or purchase another FLASHPAQ Tuner for use on a second vehicle.
G. Not original Program ID
If the FLASHPAQ Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the
dealership to a different Box Code (identification number) without first using the FLASHPAQ
Tuner to Return the Vehicle to Stock, the following messages will be displayed:
Not the Original
Program ID
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-38
Solution: Your FLASHPAQ Tuner can only be unlocked if it is able to return the ‘VIN locked’
vehicle to stock. Since a dealership has replaced Superchips tuning with updated stock tuning,
you will need to visit www.flashpaq.com.
Page 20 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
H: Checksum Error
If the FLASHPAQ Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the
dealership to the same Box Code (identification number) without first using the FLASHPAQ
Tuner to Return the Vehicle to Stock, the following messages will be displayed:
Not the Original
Program Checksum
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-39
Solution: Your FLASHPAQ Tuner can only be unlocked if it is able to return the ‘VIN locked’
vehicle to stock. Since a dealership has replaced Superchips tuning with stock tuning, you will
need to visit www.flashpaq.com.
I. Upload Error
If the FLASHPAQ Tuner cannot detect the ignition is in the on position the following messages
will be displayed:
Problem with
uploading!
Please retry
Call Superchips!
Use Code #E-XX (XX=a two digit number)
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary.
J. Ignition ON Error
If the FLASHPAQ Tuner cannot detect that the ignition is in the ON position, the following
messages will be displayed:
Cannot Detect
Ignition On
Please retry
Call Superchips!
Use Code #E-31
Solution: Make sure Ignition key is turned completely forward in the ON position (DO NOT
START VEHICLE!). Check to see if pins are pushed out of the diagnostic connector. It is
possible that your vehicle’s battery charge is low, please check and correct, if necessary.
K. Communications Error
If the FLASHPAQ Tuner looses communications the following messages will be displayed:
Communications
Error!!!
Please retry
Call Superchips!
Use Code #E-XX
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary. If it still fails,
then contact Superchips. The FLASHPAQ Tuner will need to be returned to Superchips.

Page 21 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
L. The FLASHPAQ Tuner did not program same number of files as saved
This is normal. The FLASHPAQ Tuner communicates with all the necessary modules on the
vehicle to gain the information needed to correctly operate. It may be necessary to save
additional files that are not programmed to allow for correct tuning.
M. My friend’s truck has the same engine but programs or reads at different speeds.
Each vehicle configuration has been optimized to the fastest and safest method of operation.
Your friend’s truck may have different types of vehicle computers in his truck which may
require more or less time to do certain operations.
N. Why do similar vehicle types have different numbers of files?
Even similar vehicles can have different configurations and quantities of computers. The
FLASHPAQ Tuner communicates with all the necessary computer modules in the vehicle to
gain the information needed to operate correctly.
O. My friend’s truck has the same engine but is tuned differently, why?
Each vehicle configuration has been optimized for the best tuning. Your friend’s truck may
have different types of vehicle computers, thus requiring different tuning.
P. What is Idle Up Enable?
Idle Up Enable: This feature can be used to enable or disable Idle Up. When Idle Up is
enabled, the engine idle speed can be adjusted up or down to a desired level. The adjustment
is done in the vehicle using switches, such as the cruise control increase switch. Generally,
adjusting the engine idle speed is used to warm up engines in colder temperatures or to
provide additional power for external PTO devices.
Q. Can I use the Idle Up feature if my truck did not originally have this installed?
Yes, Superchips has created this feature to allow users to enable this function utilizing their
Flashpaq tuner without having to go to the dealer to turn this feature on.
Page 22 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Recovery Procedure
In the event of a status code during a programming sequence, the FLASHPAQ Tuner will
attempt to recover the vehicle to the original stock program. It is necessary to carefully follow
the screen prompts, possibly requiring multiple “Ignition OFF” and “Ignition ON” sequences, to
correctly return the vehicle to stock settings. See below for model year specific details.
2007-2008 Ram 6.7L Cummins Recovery procedure
Follow the tuner’s on screen prompts.
Status Notification
When recovery is completed your vehicle is returned to factory stock. You are now able to
start your vehicle normally. You may now attempt to use the FLASHPAQ Tuner to program
your vehicle again or to program another vehicle (the tuner is now reset and not locked to a
vehicle). Follow the on-screen prompts. In the event that recovery is unsuccessful, or for
any reason the FLASHPAQ Tuner fails to complete its programming cycle, a status
message will be displayed on the unit. Please make note of the message displayed and
contact Superchips Customer Service.

Page 23 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 24 of 24 Form 0174A 3808 09/24/2007 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
If it is necessary to return your Flashpaq Tuner to Superchips, please take a moment to
copy and fill out this form. The following information will be necessary to process your
request.
Check list:
Complete this form and have it available when you contact Superchips.
Contact Superchips Customer Service @ 407.585.7000 to obtain an RA number.
If an RA number has been issued, enter the RA number on the bottom of this form.
Attach a photocopy of your purchase receipt to this form.
Attach this form to the product being returned to Superchips.
Name:______________________________________________
Street Address: _______________________________________
City: _______________________ State: _______ Zip: _________
Home Phone:__________________ Other phone: _______________
Place of purchase: _____________________________________
Date of Purchase: _____________________
Vehicle Year: _____ Vehicle Make: ______
Vehicle Model: ______________________
VIN Number: _________________________
Transmission: Automatic 
Manual
Tuner model: _____________________
Serial number on back of Flashpaq Tuner: ______________________
E-mail address: _____________________________________________________
RA Number:_________________
Prior to returning any product to Superchips, you must obtain
an RA number; please contact Superchips customer service
at 407.585.7000.
Please attach a photocopy of sales receipt here.
If in "Needs Update"
Mode or there is a Status
Message Please List:
File/Status #1:
File/Status #2:
File/Status #3: