Superchips Tirepaq 3836 User manual

Page 1 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Model 3836 Tirepaq Tuner
Do I need my
Vehicle Recalibrated?
The TIREPAQ will:
CORRECT SPEEDOMETER
CORRECT ODOMETER
The Superchips 3836 TIREPAQ
adjustable Tire Size recalibrations vary
with the following vehicles.
DODGE VEHICLES COVERED:
98.5-07 Ram 2500, 3500 5.9L
24V Cummins
98-03 Ram 1500, 2500, 3500
3.9L, 4.7L, 5.2L, 5.7L, & 5.9L
04-08 Ram 1500, 2500, 3500
5.7L
05-08 Magnum, Charger,
Chrysler 300C 5.7L Hemi
•Internet Updateable2– Supports web updates
•Built-In DTC Definitions – No lookup manual needed
•Built-In Help Screens – Reduces needs for user manual
•USB Communications – Connects to any PC1with USB
•Ergonomically Designed Case – Fits well in hand
•Large, SoftKey Buttons – Easy operation
•Permanently mounted cable – No assembly required
•300% Bigger Screen – Includes graphics support
•BackLight Screen – Easy to view day or night
TRANSFORM YOUR TIREPAQ INTO
THE WORLD’S BEST-SELLING PERFORMANCE PROGRAMMER,
THE FLASHPAQ!
1Visit www.Superchips.com for updates and upgrades
2Windows XP/2000 or higher (MAC Not supported)
Page 2 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Table of Contents
Warranty and Important Product Information
Cover with Product Information Page 1
Table of contents Page 2
Warranty & Return Policy for Superchips products Page 3
Your Vehicle’s Stock Program Page 4
Your Vehicle and Service Centers Page 4
Vehicle Preparation Page 4
Important Note Regarding Storage of Your Tuner Page 4
Tuner Overview and Setup
Introduction Page 5
Hardware Overview Page 6
Connecting the Tuner to My Vehicle Page 7
Opening screen Overview Page 7
Tuner Setup - Menu Layout Page 8
About (Part number, Firmware, Database, Serial Number) Page 9
Set Screen Contrast Page 9
Set Screen Backlight Page 9
Tuning
Quick Start – Read & Program My Vehicle Now!! Page 10
Return My Vehicle to Factory Stock Now!! Page 11
Tuning - Menu Layout Page 12
Tuner Status Page 12
View Settings Page 12
Change Settings & Program after initial read Page 13
Advanced Features - Menu Layout Page 14
Data Logging (Available for FLASHPAQ) Page 14
FLASHPAQ
Transform your TIREPAQ into the FLASHPAQ Page 15
Frequently Asked Questions
Frequently Asked Questions (F.A.Q.) Page 16
Recovery Procedure Page 21

Page 3 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Refund Policy
If for any reason during the first thirty (30) days after your purchase of a new Superchips product (“Product”),
you may return it to the place you bought it for a full refund of the purchase price, credit or a replacement
Product at the dealer’s discretion. This Guarantee does not apply to products purchased from auctions nor
does it apply to Products purchased used. Follow these procedures to get your refund or replacement.
1. If you are returning a MicroTuner, Flashpaq, or Tirepaq use the MicroTuner, Flashpaq, or
Tirepaq to return your vehicle to the stock settings for the vehicle. Instructions are included in
the user manual.
2. Put the Product back in its original packaging.
3. Make a copy of your sales receipt. The sales receipt must be from the location where you
purchased your Product and must include the name of the business, its address, and the part
number or description of the applicable Superchips Product. Invoices, credit card statements, or
sales receipts from an online payment service company will not be accepted.
4. Return the Product in its original packaging with a copy of the sales receipt to the place of
purchase.
Superchips, Inc.
Limited Warranty
What is Covered? This warranty covers any defects in materials or workmanship in any product sold by
Superchips or its affiliates through its authorized dealers (“Product”). Warranty is valid only for new products
purchased through Authorized Dealers; (Proof of purchase is required for all warranty claims).
How Long Does the Coverage Last? This warranty lasts for one (1) year from the date of purchase.
Coverage terminates if you sell or otherwise transfer ownership of the Product.
What will Superchips Do? Superchips will repair or replace the defective or malfunctioning Product or any
defective or malfunctioning part thereof at no charge. This warranty covers parts and labor only. Superchips
will reimburse you for all reasonable shipping charges within the first thirty (30) days of purchase.
What Does This Warranty Not Cover? This warranty does not cover any problem that is caused by abuse,
misuse, acts of God, or improper installation or repair by non-Superchips personnel. This warranty does not
cover Products purchased used nor does it apply to Products purchased from auctions or entities that are
not Superchips’ authorized dealers. This warranty does not cover damage to your vehicle. Use of the
Product to change the performance characteristics of your vehicle could invalidate the warranty provided by
the vehicle manufacturer. Consult your vehicle warranty before using the Product on your vehicle.
SUPERCHIPS SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, OR
INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How Do You Get Service? If something goes wrong with your Product during the warranty period, use the
following procedure to return the Product to Superchips.
1. Call Superchips’ Customer Service at 1-888-227-2447 Monday through Friday from 8:00 am to
5:00 pm EST to request a Return Authorization (“RA”) number.
2. Mark the outside of the shipping package with the RA number. Packages that are not marked
with the RA number will be refused.
3. Make a copy of your sales receipt. The sales receipt must be from the location where you
purchased your Product and must include the name of the business where you purchased the
Product and the address of such business. Invoices, credit card statements, or sales receipts
from an online payment service company will not be accepted.
4. Send the Product, postage paid, the copy of the sales receipt, a brief written description of the
problem, and your contact information to:
Superchips, Inc.
1790 East Airport Blvd
Sanford, FL 32773
Attn: Warranty Claims
We will inspect the Product and either repair it or replace it with a new or rebuilt Product. We reserve the
right to use refurbished parts when making repairs.
Your Rights Under State Law: This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Page 4 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Your Vehicle’s Stock Program
The Tuner stores a copy of your vehicle’s original stock computer program.
To begin, your vehicle’s computer must contain the manufacturer’s STOCK factory program. If
you have used a programmer from another aftermarket company you must use their product to
return your computer back to STOCK condition before proceeding. If you have an aftermarket
performance-enhancing electronic device installed, it must be removed prior to using the
Superchips Tuner.
Your Vehicle and Service Centers
The TIREPAQ Tuner is intended for use on vehicles with modified or aftermarket wheels, or
tires. If your TIREPAQ is upgraded to the FLASHPAQ Tuner it is intended for use on
unmodified, stock engines and stock transmissions.
If you need to return your vehicle to a service center, restore the vehicle’s program to its STOCK
program. The service center might reprogram your vehicle with an updated STOCK program
without your knowledge. If your vehicle has not been returned to its STOCK program prior to
service, the Superchips Tuners will no longer be able to program your vehicle. Such a failure is
not covered by the Superchips Inc. warranty.
Vehicle Preparation
Before connecting the Tuner to your vehicle, make sure that:
•All power-draining accessories are turned off, including radio, lights, cell phones, etc.,
The Tuner needs full battery voltage to program your vehicle.
•Ensure your vehicle battery is fully charged and not connected to a battery charger.
•Do not leave the Tuner connected and unattended for any length of time.
This prevents unnecessary battery drain.
•Do not remove the programming cable during any programming sequence.
Please follow the Tuner display screens.
Important Note Regarding Storage of Your Tuner
It is not recommended to store your Tuner in your vehicle in extreme heat, direct sunlight, or
extreme cold (temperatures near or below freezing). These conditions can cause
malfunction or damage to the Tuner and are not covered by the Superchips Inc. warranty.

Page 5 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuner Overview and Setup
¾Introduction
Thank you for choosing Superchips’ new
TIREPAQ Tuner!
This state-of-the-art tuning device is for the customer who plans to or
already has changed their wheels, or tires and wants to correct their
speedometer, & odometer.
Please make sure and read all Warranty and Important Product
Information for the care and safety of your new tuner.
This Instruction Manual will guide you through the following:
•Warranty and Important Product Information
•Tuner Setup (adjust screen backlight and contrast)
•Quick Start (program my vehicle)
•Tuning (all screens and options available)
•Frequently Asked Questions
Your
TirePAQ tuner is internet updatable!
Log on to www.superchips.com to register and
to download the internet update application.
This is a revolutionary new system designed to give Superchips’ customers
the ability to receive the most up-to-date files, calibrations, and options for
their vehicles. This easy to use software package does all the work for you.
Just plug your tuner in to your internet-enabled computer with your USB cable.
Want even more from your
TirePAQ tuner!
The TIREPAQ is a part of the FLASHPAQ Family of tuners!
See page 15 for Details
Page 6 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuner Overview and Setup
¾Hardware Overview
Graphical Display
SoftKeys
Buttons
Note: screen
relation
Vehicle Cable
USB
Port
for PC

Page 7 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuner Overview and Setup
¾Connecting the Tuner to My Vehicle
¾Opening screen Overview
When the tuner is first powered up, the Opening screen is displayed
Tuner Setup
oAbout
oSet Screen Contrast
oSet Screen Backlight
Tuning
oRead Vehicle
oChange Settings
oView Settings
oProgram Vehicle
Advanced Features
oDiagnostic Codes
oData Logging (visit www.Superchips.com for updates)
(Data Logging is available after upgrading to
Flashpaq )
Diagnostic port
close up
The Tuner plugs into your vehicle’s diagnostic
port usually underneath the dash below the
steering wheel (see white arrow).
The port and cable are
setup to only fit on one
way. Typically the wider
edge faces the top, as
shown above.
Page 8 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuner Overview and Setup
¾Tuner Setup - Menu Layout
About: Displays Tuner Firmware Version, Database Version, Serial Number
Visit www.superchips.com for the latest updates
Set Screen Contrast: Allows changes to screen text & graphics darkness
Set Screen Backlight: Allows changes to screen brightness level
(Adjustable for extreme viewing situations – direct sunlight, nighttime, low lighting)
Tuner Setup
screen
About Set Contrast Set Backlight
Displays
Firmware #
Database #
Serial #
Adjust
Contrast
0-100%
Adjust
Backlight
0-100%
Opening screen
Tuner Setup Tuning Advanced
Features

Page 9 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuner Overview and Setup
¾About
*** Press DOWN to scroll as needed ***
From the Opening screen
1) Press ENTER – after selection of Tuner Setup
2) Press ENTER – after selection of About
Screen Displays:
•Product description
•Product part number
•“Operating software” Firmware Version #
Visit www.superchips.com for latest updates
•“Calibration (Tuning File)” Database Version #
Visit www.superchips.com for latest updates
•Product Serial Number
3) Press OK – Returns to the previous screen
4) Press EXIT – Returns to the Opening screen
¾Set Screen Contrast
From the Tuner Setup Screen
1) Press ENTER – after selection of Set Contrast
2) Press DOWN/UP & SAVE – adjusts screen contrast to increase
or decrease (text/graphics darkness)
¾Set Screen Backlight
From the Tuner Setup Screen
1) Press ENTER – after selection of Set Backlight
2) Press DOWN/UP & SAVE – adjusts screen Backlight to
increase or decrease (screen brightness)
3) Press EXIT – returns to Opening screen
Page 10 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuning
¾Quick Start – Read & Program My Vehicle Now!!!
*** Press DOWN to scroll as needed ***
*** Press PLUS/MINUS to adjust settings ***
From the Opening screen
1) Press ENTER – after selection of Tuning
2) Press ENTER – after selection of Read Vehicle
3) Press ENTER – after selection of Read Stock
4) Press Cont. - Follow ON SCREEN – Prompts including Vehicle
Ignition ON requests (DO NOT START VEHICLE!!)
5) Press Cont. – Please make sure the following are off:
Automatic Headlights, Automatic Wipers,
Factory Radio, Air Conditioning
6) Press EXIT – vehicle read complete
From the Tuning screen
1) Press ENTER – after selection of Change Setup
2) Press ENTER – after selection of Tire Size
3) Press SAVE – after adjusting Tire Size Settings
From the Tuning screen
1) Press ENTER – after selection of Program Vehicle
2) Follow ON SCREEN – Prompts including Vehicle Ignition
OFF requests (DO NOT START VEHICLE!!)
Upon completion, remove cable from vehicle, as instructed on screen
Your vehicle is now programmed with the user options chosen for
recalibration Tire Size Settings! You may now start your vehicle.
NOTE: Vehicles need to be returned to factory stock prior to visiting
the Service Center.
Please read: (Your Vehicle and Service Centers) on Page 4 for details and
(Return My Vehicle to factory Stock NOW) on Page 11.
For Menu Layout refer to page 12

Page 11 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuning
¾Return My Vehicle to Factory Stock Now!!!
Please follow the steps below to return your vehicle to factory stock
*** Press DOWN to scroll as needed ***
*** Press PLUS/MINUS to adjust settings ***
From the Opening screen
1) Press ENTER – after selection of Tuning
2) Press ENTER – after selection of Change Settings
3) Press Cont. - Follow ON SCREEN – Prompts including Vehicle
Ignition ON requests (DO NOT START VEHICLE!!)
4) Press Cont. – Please make sure the following are off:
Automatic Headlights, Automatic Wipers,
Factory Radio, Air Conditioning
5) Press ENTER – after selection of Stock
From the Tuning screen
1) Press ENTER – after selection of Program Vehicle
2) Follow ON SCREEN – Prompts including Vehicle Ignition
OFF requests (DO NOT START VEHICLE!!)
3) Press Cont. – Please make sure the following are off:
Automatic Headlights, Automatic Wipers,
Factory Radio, Air Conditioning
Upon completion, remove cable from vehicle, as instructed on screen
Your vehicle’s program is now returned to factory stock.
You may now start your vehicle.
NOTE: Vehicles need to be returned to factory stock prior to visiting
the Service Center.
Please read: (Your Vehicle and Service Centers) on Page 4 for details and
Page 12 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuning
¾Tuning - Menu Layout
¾Tuner Status
Tuning: Displays Stock or Recalibration of Tire Size
VIN: Displays either “Not programmed” or the current VIN of the vehicle you have read
Vehicle File: Displays the alpha numeric file number associated with the read vehicle
¾View Settings
Tire Size: Displays vehicle Tire Size: Displays vehicle Tire Size in ranges of 22.50 - 42.00” at
0.25” steps or Stock. Range offered may vary by vehicle. (These features are for display only; to
make changes see next page)
Opening screen
Tuner Setup Tuning Advanced
Features
Tuning:
VIN:
Vehicle File:
See Next
Page Tire Size: See Next Page
Tuning
screen
Tuner Status Change
Settings View Settings Program Vehicle

Page 13 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuning
¾Change Settings & Program Vehicle after initial read
*** Press DOWN to scroll as needed ***
*** Press PLUS/MINUS to adjust settings ***
From the Opening screen
1) Press ENTER – after selection of Tuning
2) Press ENTER – after selection of Change Settings
3) Press Cont. - Follow ON SCREEN – Prompts including Vehicle
Ignition ON requests (DO NOT START VEHICLE!!)
4) Press Cont. – Please make sure the following are off:
Automatic Headlights, Automatic Wipers,
Factory Radio, Air Conditioning
5) Press ENTER – after selection of Tire Size
6) Press SAVE – after adjusting Tire Size Settings
From the Tuning screen
1) Press ENTER – after selection of Program Vehicle
2) Follow ON SCREEN – Prompts including Vehicle Ignition
OFF requests (DO NOT START VEHICLE!!)
Upon completion, remove cable from vehicle, as instructed on screen
Your vehicle is now programmed with the user options chosen for
recalibration of Tire Size Settings! You may now start your vehicle.
NOTE: Vehicles need to be returned to factory stock prior to visiting
the Service Center.
Please read: (Your Vehicle and Service Centers) on Page 4 for details and
(Return My Vehicle to factory Stock NOW) on Page 11.
Page 14 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuning
¾Advanced Features – Menu Layout
Read DTC’s: Reads & displays DTC’s (Diagnostic Trouble Codes) from connected vehicle.
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Vehicle DTC’s, if present, will be displayed along with a full text description, when available)
Clear DTC’s: Clears current DTC’s (Diagnostic Trouble Codes) from connected vehicle.
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Vehicle DTC’s, if present, will be cleared. If DTC’s resume, this could indicate a vehicle
malfunction or problem condition)
Data Logging: Log onto www.superchips.com for updates containing Data Acquisition.
(Please visit us to ensure your product is always up to date with the latest & greatest!)
Data Logging & Advanced Data Acquisition are available for
Flashpaq
See Next Page for Details on
Transforming your TIREPAQ into a FLASHPAQ
Or
Log on to www.superchips.com
Opening screen
Tuner Setup Tuning Advanced
Features
Diagnostic
Codes
Data Logging
with
FLASHPAQ
Read DTCs AdvancedClear DTCs Log by Speed Log by
Distance
Advanced
Features
screen

Page 15 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
FLASHPAQ
¾Transform your TIREPAQ into the FLASHPAQ
WHAT YOU GET
(Options below may vary by vehicle)
•Engine Tuning: Now you can enhance vehicle horsepower,
torque, drivability, and even fuel economy!
•Speed limiter removal: Remove your speed limiter for race
applications.
•Increase engine rev limiter.
•Download our free Data Acquisition package that allows
you to log and view important vehicle information.
•Transmission Tuning: Adjust shift points and shift
pressures to suit your needs.
Visit www.superchips.com to download instruction manuals and to read more
information about what the FLASHPAQ can do for your specific vehicle!
Telephone: [phone]
1) New users must register on www.superchips.com
2) Download internet update application
3) Run the application
4) Log in and upgrade to
FLASHPAQ by Clicking:
TRANSFORM YOUR TIREPAQ INTO THE FLASHPAQ
UPGRAGE REQUIRES ADDITIONAL CHARGE
Page 16 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
A. Measuring my tire in order to adjust my “Tire Size” setting.
Solution: Measure your “Tire Size” vertically, and place a ruler or a flat level item on the top of
your tire in order to measure accurately. Measure your vehicle’s Tire in inches and round up to
the nearest quarter of an inch. Note: “Tire Size” includes tire and rim.
See the picture below as an example of how to measure your specific vehicle’s tire.
B. Blank Display Screen when plugged into vehicle
Solution: Your diagnostic port may share power with the radio/cluster/underhood lamp fuse.
Please check the owner manual & replace if bad, typically this fuse is labeled #51, 20 amp.
If a blown fuse is not found, check the pin connectors in your vehicle diagnostic connector.
Make sure that none of these pins have been pushed out of the connector body.
(Note: Typically not all pins are present in this connector)
If still no resolution, plug your tuner into another supported vehicle. If the tuner powers up, your
vehicle has something wrong with either the pins/wiring harness or there is still a blown fuse in
that circuit of the vehicle.
If your Tuner fails to power up on a second supported vehicle, call Superchips Customer
Service at 407-585-7000 to ask for a Return Authorization (RA) to send the Tuner in for
inspection.
Top of Tire
Ground Level
------------------------------------Tire
S
ize------------------------------------

Page 17 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
C. ‘Tuner Requires an Update’
Solution: Your Tuner does not have the calibration files necessary to tune your vehicle;
therefore a database update may be necessary.
1) Write down any screen prompted text, such as
Tuner Requires
an Update...
Please visit
www.superchips.com
to update your tuner!
2) If you have internet access follow below, if not skip to step 4
3) From any PC running Windows XP/2000 or higher (vista coming soon)
a. Connect to the internet
b. Go to www.SUPERCHIPS.com
c. Click on “New users Register Here” or “Existing Users Log in Here” link.
d. Follow on screen prompts for updating your tuner
i. Install software drivers, as prompted
ii. Plug in your supplied TUNER to PC USB cable, as prompted
iii. Run the application to update your tuner
iv. Close Internet and disconnect tuner
v. Return to vehicle for programming
4) Call Superchips customer service and request a RA #
a. Superchips will issue a RA#
b. Please include your Proof Of Purchase (POP)
c. Return the tuner to Superchips
D. Vehicle Requires a Factory (Dealer) Update
If your Tuner has found your vehicle box code and it is problematic to tune, the following
messages will be displayed:
Vehicle Requires
a Factory Update
Call Superchips!
Use Code #E-XX (XX=a two digit number)
Record this File
Name: XXXXXXXXXX
Solution: Superchips has found that some stock applications have numerous problems that
have been fixed with an updated stock program available from a dealer for your vehicle. An
update of the stock program in your vehicle is required before your Tuner may be used on your
vehicle.
You may call Superchips Customer Service for confirmation that a dealer updated file is
available and instructions about how to have the stock files for your vehicle updated. Write
down both the Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the
Superchips customer service representative.
Page 18 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
E. Unsupported application
If your particular vehicle or engine type is not currently supported by the Tuner, the following
error messages will be displayed:
This application
is unsupported
currently! Call
us if incorrect.
Call Superchips!
Use Code #E-36
Solution: Check year, model and engine to verify the Tuner being used is correct for the
application. If not, return it to the dealer from which it was purchased for the correct Tuner. If
the vehicle is correct for the Tuner being used, call Superchips Customer Service at 407-585-
7000 for a Return Authorization number to send the Tuner in for inspection.
F. Non-Stock File Application
If the Tuner has checked your file and cannot match it to a stock file the following messages
will be displayed:
Vehicle File is
Not Stock...
Call Superchips!
Use Code #E-43
Solution: This may be because another programmer has been previously used to reprogram
the vehicle. The vehicle computer must be reprogrammed with a valid stock program before
trying to use the Superchips Tuner. You may call Superchips Customer Service for instructions
about how to have the stock files for your vehicle updated. Write down both the Code number
(#E-XX) and the File Name XXXXXXXXXX and give this to the Superchips customer service
representative.
G. Locked Vin Number
As long as Tuner programming is in a vehicle, the tuner is “locked” to that vehicle. If an attempt
is made to use your “locked” Tuner on a different vehicle the following messages will be
displayed:
Locked VIN
is mismatched!
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-37
Solution: Return the original vehicle back to stock before using the Tuner on a different vehicle
or purchase another Tuner for use on a second vehicle.

Page 19 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
H. Not original Program ID
If the Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to
a different Box Code (identification number) without first using the Tuner to Return the Vehicle
to Stock, the following messages will be displayed:
Not the Original
Program ID
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-38
Solution: Your Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to
stock. Since a dealership has replaced Superchips tuning with updated stock tuning, you will
need to visit www.superchips.com and click on the update icon.
I. Checksum Error
If the Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to
the same Box Code (identification number) without first using the Tuner to Return the Vehicle
to Stock, the following messages will be displayed:
Not the Original
Program Checksum
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-39
Solution: Your Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to
stock. Since a dealership has replaced Superchips tuning with stock tuning, you will need to
visit www.superchips.com and click on the update icon.
J. Upload Error
If the Tuner cannot detect the ignition is in the on position the following messages will be
displayed:
Problem with
uploading!
Please retry
Call Superchips!
Use Code #E-XX (XX=a two digit number)
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary.
Page 20 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
K. Ignition ON Error
If the Tuner cannot detect that the ignition is in the ON position, the following messages will be
displayed:
Cannot Detect
Ignition On
Please retry
Call Superchips!
Use Code #E-31
Solution: Make sure Ignition key is turned completely forward in the ON position (DO NOT
START VEHICLE!). Check to see if pins are pushed out of the diagnostic connector. It is
possible that your vehicle’s battery charge is low, please check and correct, if necessary.
L. Communications Error
If the Tuner looses communications the following messages will be displayed:
Communications
Error!!!
Please retry
Call Superchips!
Use Code #E-XX
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary. If it still fails,
then contact Superchips. The Tuner will need to be returned to Superchips.
M. The Tuner did not program same number of files as saved
This is normal. The Tuner communicates with all the necessary modules on the vehicle to gain
the information needed to correctly operate. It may be necessary to save additional files that
are not programmed to allow for correct tuning.
N. My friend’s vehicle has the same engine but programs or reads at different speeds.
Each vehicle configuration has been optimized to the fastest and safest method of operation.
Your friend’s truck may have different types of vehicle computers in his truck which may
require more or less time to do certain operations.
O. Why do similar vehicle types have different numbers of files?
Even similar vehicles can have different configurations and quantities of computers. The Tuner
communicates with all the necessary computer modules in the vehicle to gain the information
needed to operate correctly.

Page 21 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Recovery Procedure
In the event of a status message during a programming sequence, the Tuner will attempt to
recover the vehicle to the original stock program. It is necessary to carefully follow the screen
prompts, possibly requiring multiple “Ignition OFF” and “Ignition ON” sequences, to correctly
return the vehicle to stock settings.
Status Notification
When recovery is completed your vehicle is returned to factory stock. You are now able to start
your vehicle normally. You may now attempt to use the Tuner to program your vehicle again or
to program another vehicle (the tuner is now reset and not locked to a vehicle). Follow the on-
screen prompts. In the event that recovery is unsuccessful, or for any reason the Tuner fails to
complete its programming cycle, a Status message will be displayed on the unit. Please make
note of the message displayed and contact Superchips Customer Service.
Page 22 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.

Page 23 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 24 of 24 Form 0171B 3836 03/10/08 Superchips Inc.
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
If it is necessary to return your Tuner to Superchips, please take a moment to copy and fill
out this form. The following information will be necessary to process your request.
Check list:
Complete this form and have it available when you contact Superchips.
Contact Superchips Customer Service @ 407.585.7000 to obtain an RA number.
An RA number must be issued, enter the RA number on the bottom of this form.
Attach a photocopy of your purchase receipt to this form.
Attach this form to the product being returned to Superchips.
Name:______________________________________________
Street Address: _______________________________________
City: _______________________ State: _______ Zip: _________
Home Phone:__________________ Other phone: _______________
Place of purchase: _____________________________________
Date of Purchase: ______________________
Vehicle Year: _____ Vehicle Make: _______
Vehicle Model: ______________________
VIN Number: __________________________
Transmission: Automatic Manual
Tuner model: _____________________
Serial number on back of Tuner: ______________________
E-mail address: _____________________________________________________
RA Number:_________________
Prior to returning any product to Superchips, you must obtain
an RA number; please contact Superchips customer service
at 407.585.7000.
Please attach a photocopy of sales receipt here.
If in "Needs Update"
Mode or there is a Status
Message Please List:
File/Status #1:
File/Status #2:
File/Status #3: