Superchips flashpaq 2805 User manual

Page 1 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Model 2805 flashpaq Tuner
2001-2007 Chevrolet & GMC 2500-3500 Diesel Trucks with
Duramax LB7, LLY, & LBZ motors
Vehicle Programming Instructions
PLEASE READ THIS ENTIRE INSTRUCTION SHEET BEFORE YOU PROCEED
Thank you for choosing Superchips’ new FLASHPAQ
Tuner, a state-of-the-art, high powered tuning and data
acquisition1tool. We listened to our customers and created
this product from your requests.
The new FLASHPAQ Tuner includes the following
features:
Internet Updateable – Supports web updates
Built-In DTC Definitions – No lookup manual needed
Built-In Help Screens – Reduces needs for user manual
USB Communications – Connects to any PC2with USB
Multiple Tuning Levels – User Selectable Tuning Types
Increased User Options – Allow user more control
Ergonomically Designed Case – Fits well in hand
Large, SoftKey Buttons – Easy operation
Permanently mounted cable – No assembly required
300% Bigger Screen – Includes graphics support
BackLight Screen – Easy to view day or night
Your 2805 FLASHPAQ tuner is setup specifically for your
2001-2007 GM Duramax Diesel motors LB7, LLY, and LBZ. The 2805 FLASHPAQ houses
specialized databases that contain optimally calibrated, individual vehicle application,
performance programs. Superchips calibrations include optimization of the entire power band –
from idle to redline! Part throttle, as well as Wide Open Throttle is covered with Superchips
FLASHPAQ Tuning.
This product is intended for use on unmodified stock engines and stock transmissions.
Superchips calibrations include the all new MileageXS SAVE and Performance, Tow/Perf, Tow,
and Stock w/ Options tuning programs for stock vehicles. Check www.superchips.com for
additional tuning levels.
The Superchips 2805 FLASHPAQ also offers most applications the following options:
*Raise the Vehicle Top Speed Limiter
*Selectable Tire Height from 26 to 38 inches (Correction of Speedometer)
Log onto www.superchips.com for additional updates.
*Note: These options are not available on some applications.
1Visit www.superchips.com for availability
2Windows XP, 2000 or higher (MAC, UNIX, LINUX Not supported)
Page 2 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Table of Contents
Warranty and Important Product Information
Cover with Product Information Page 1
Table of contents Page 2
Warranty & Return Policy for Superchips products Page 3
Your Vehicle’s Stock Program Page 4
About Maximum Trailer Weight Page 4
Important Note Regarding Storage of Your Tuner Page 4
Your Vehicle and Service Centers Page 4
Vehicle Preparation Page 4
FLASHPAQ Overview and Setup
Hardware Overview Page 5
Connecting the tuner to my vehicle Page 6
Opening screen overview Page 6
About (Part number, Firmware, Database, Serial Number) Page 7
Setting the Screen Contrast Page 7
Setting the Screen Backlight Page 7
Tuning
Quick Start – Read & Program My Vehicle Now!! Page 8
Quick Start – Return My Vehicle to Factory Stock Now!! Page 9
Menu Layout
Tuner Setup – Menu Layout Page 10
Tuner Setup Page 10
Read Vehicle – Menu Layout Page 11
Read Vehicle Page 11
Change Setup – Menu Layout Page 12
Change Setup Page 12
Option Adjustments Page 12
View Settings – Menu Layout Page 13
View Settings Page 13
Program Vehicle – Menu Layout Page 14
Program Vehicle Page 14
Advanced Features – Menu Layout Page 15
Diagnostics Page 15
Frequently Asked Questions
Frequently Asked Questions (F.A.Q.) Page 16
Recovery Procedure Page 22

Page 3 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Refund Policy
If for any reason during the first thirty (30) days after your purchase of a new Superchips product (“Product”),
you may return it to the place you bought it for a full refund of the purchase price, credit or a replacement
Product at the dealer’s discretion. This Guarantee does not apply to products purchased from auctions nor
does it apply to Products purchased used. Follow these procedures to get your refund or replacement.
1. If you are returning a Product, use the Product to return your vehicle to the stock settings for the
vehicle. Instructions are included in the user manual.
2. Put the Product back in its original packaging.
3. Make a copy of your sales receipt. The sales receipt must be from the location where you
purchased your Product and must include the name of the business, its address, and the part
number or description of the applicable Superchips Product. Invoices, credit card statements, or
sales receipts from an online payment service company will not be accepted.
4. Return the Product in its original packaging with a copy of the sales receipt to the place of
purchase.
Superchips, Inc.
Limited Warranty
What is Covered? This warranty covers any defects in materials or workmanship in any product sold by
Superchips or its affiliates through its authorized dealers (“Product”). Warranty is valid only for new products
purchased through Authorized Dealers; (Proof of purchase is required for all warranty claims).
How Long Does the Coverage Last? This warranty lasts for one (1) year from the date of purchase.
Coverage terminates if you sell or otherwise transfer ownership of the Product.
What will Superchips Do? Superchips will repair or replace the defective or malfunctioning Product or any
defective or malfunctioning part thereof at no charge. This warranty covers parts and labor only. Superchips
will reimburse you for all reasonable shipping charges within the first thirty (30) days of purchase.
What Does This Warranty Not Cover? This warranty does not cover any problem that is caused by abuse,
misuse, acts of God, or improper installation or repair by non-Superchips personnel. This warranty does not
cover Products purchased used nor does it apply to Products purchased from auctions or entities that are
not Superchips’ authorized dealers. This warranty does not cover damage to your vehicle. Use of the
Product to change the performance characteristics of your vehicle could invalidate the warranty provided by
the vehicle manufacturer. Consult your vehicle warranty before using the Product on your vehicle.
SUPERCHIPS SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, OR
INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How Do You Get Service? If something goes wrong with your Product during the warranty period, use the
following procedure to return the Product to Superchips.
1. Call Superchips’ Customer Service at 1-888-227-2447 Monday through Friday from 8:00 am to
5:00 pm EST to request a Return Authorization (“RA”) number.
2. Mark the outside of the shipping package with the RA number. Packages that are not marked
with the RA number will be refused.
3. Make a copy of your sales receipt. The sales receipt must be from the location where you
purchased your Product and must include the name of the business where you purchased the
Product and the address of such business. Invoices, credit card statements, or sales receipts
from an online payment service company will not be accepted.
4. Send the Product, postage paid, the copy of the sales receipt, a brief written description of the
problem, and your contact information to:
Superchips, Inc.
1790 East Airport Blvd
Sanford, FL 32773
Attn: Warranty Claims
We will inspect the Product and either repair it or replace it with a new or rebuilt Product. We reserve the
right to use refurbished parts when making repairs.
Your Rights Under State Law: This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Page 4 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Your Vehicle’s STOCK Program
The FLASHPAQ Tuner stores a copy of your vehicle’s original stock computer program.
To begin, your vehicle’s computer must contain the manufacturer’s STOCK factory program. If
you have used a programmer from another aftermarket company you must use their product to
return your computer back to STOCK condition before proceeding. If you have an aftermarket
performance-enhancing electronic device installed, it must be removed prior to using the
Superchips FLASHPAQ Tuner.
Your Vehicle and Service Centers
If you need to return your vehicle to a service center, restore the
vehicle’s program to its STOCK program. The service center might reprogram
your vehicle with an updated STOCK program without your knowledge. If your vehicle has not
been returned to its STOCK program prior to service, the Superchips FLASHPAQ Tuner will no
longer be able to program your vehicle. Such a failure is not covered by the Superchips Inc.
warranty.
Vehicle Preparation
Before connecting the FLASHPAQ Tuner to your vehicle, make sure that:
•All power-draining accessories are turned off, including radio, lights, cell phones, etc., The
FLASHPAQ Tuner needs full battery voltage to program your vehicle.
•Ensure your vehicle battery is fully charged and not connected to a battery charger.
•Do not leave the FLASHPAQ Tuner connected and unattended for any length of time.
This prevents unnecessary battery drain.
•Do not remove the programming cable during any programming sequence.
Please follow the FLASHPAQ Tuner display screens.
About Maximum Trailer Weight
The original manufacturer of your vehicle has specified a Maximum Trailer Weight for your
vehicle. It may be found in your vehicle owner’s manual.
This Superchips product is designed to increase your engine power and performance. It
does not change the engine, suspension or drive train characteristics that limit the maximum
trailer weight your vehicle is designed to tow. Towing trailer weights above the maximum
trailer weight specified by the vehicle manufacturer may cause transmission or other
damage.
If you wish to tow greater than the maximum trailer weight for your vehicle, modifications to
your vehicle may need to be made. Consult your performance auto mechanic for the proper
vehicle modifications.
Damage caused by towing weights greater than the maximum trailer weight specified for
your vehicle shall not be the responsibility of Superchips Inc.
Important Note Regarding Storage of Your Flashpaq Tuner
It is not recommended to store your Flashpaq Tuner in your vehicle in extreme heat, direct
sunlight, or extreme cold (temperatures near or below freezing). These conditions can cause
malfunction or damage to the Flashpaq Tuner not covered by the Superchips Inc. warranty.

Page 5 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
FLASHPAQ Overview and Setup
¾Hardware Overview
Graphical Display
SoftKeys
Buttons
(Note screen
relation)
Vehicle Cable
USB
Port
for PC
Page 6 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
FLASHPAQ Overview and Setup
¾Connecting the tuner to My Vehicle
Diagnostic port
close up
The Tuner plugs into your vehicle’s The port and cable are setup
diagnostic port usually underneath the dash to only fit on one way. Typically
below the steering wheel (see white arrow). the wider edge faces the top, as
shown above.
¾Opening screen overview
When the tuner is first powered up, the Opening screen is displayed
Tuner Setup
oAbout
oSet Screen Contrast
oSet Screen Backlight
Tuning
oRead Vehicle
oChange Settings
oView Settings
oProgram Vehicle
Advanced Features
oDiagnostic Codes
oData Logging (visit www.Superchips.com for updates)

Page 7 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
FLASHPAQ Overview and Setup
¾About
*** Press NEXT to scroll as needed ***
From the Opening screen
1) Press ENTER – after selection of Tuner Setup
2) Press ENTER – after selection of About
Screen Displays:
•Product description
•Product part number
•“Operating software” Firmware Version #
Visit www.superchips.com for latest updates
•“Calibration (Tuning File)” Database Version #
Visit www.superchips.com for latest updates
•Product Serial Number
3) Press OK – Returns to the previous screen
4) Press EXIT – Returns to the Opening screen
¾Setting the Screen Contrast
From the Tuner Setup Screen
1) Press ENTER – after selection of Set Contrast
2) Press DOWN/UP & SAVE – adjusts screen contrast to increase
or decrease (text/graphics darkness)
¾Setting the Screen Backlight
From the Tuner Setup Screen
1) Press ENTER – after selection of Set Backlight
2) Press DOWN/UP & SAVE – adjusts screen Backlight to
increase or decrease (screen brightness)
3) Press EXIT – returns to Opening screen
Page 8 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuning
¾Quick Start – Read & Program My Vehicle Now!!!
*** Press NEXT to scroll as needed ***
*** Press PLUS/MINUS to adjust settings ***
From the Opening screen
1) Press ENTER – after selection of Tuning
2) Press ENTER – after selection of Read Vehicle
3) Press ENTER – after selection of Read Stock
4) Press OK - Follow ON SCREEN – Prompts including Vehicle
Ignition ON requests (DO NOT START VEHICLE!!)
5) Press OK – the Stock Files are Saved!!!
6) Press EXIT – returns to the previous screen
From the Tuning screen
1) Press ENTER – after selection of Change Setup
2) Press SAVE – to select the tuning file
3) Press YES – Adjust the user options?
4) Press SAVE – to adjust Tire Height option
5) Press SAVE – to adjust Speed Limiter option
6) Press YES – to save option changes
7) Press YES – Done changing the Settings?
From the Tuning screen
1) Press ENTER – after selection of Program Vehicle
2) Press YES – Program with the tuning file?
3) Press YES – Install the tuning file?
4) Follow ON SCREEN – Prompts including Vehicle Ignition
ON/OFF requests (DO NOT START VEHICLE!!)
5) Press OK – Turn ignition switch off and remove Key
Upon completion, remove cable from vehicle
Your vehicle is now programmed with Superchips tuning! You may
now start your vehicle.

Page 9 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuning
¾Quick Start – Return my vehicle to factory stock NOW!!!
*** Press NEXT to scroll as needed ***
From the Opening screen
1) Press ENTER – after selection of Tuning
2) Press ENTER – after selection of Change Setup
(Scroll down to STOCK)
3) Press SAVE – after selection of STOCK
4) Press YES – Done Changing the Settings?
From the Tuning screen
1) Press ENTER – after selection of Program Vehicle
2) Press YES – Program with Stock file?
3) Press OK – after turning ignition on
4) Press OK - Follow ON SCREEN – Prompts including Vehicle
Ignition ON/OFF requests (DO NOT START VEHICLE!!)
5) Press OK – after turning ignition off & key is removed
Upon completion, remove cable from vehicle.
Your vehicle’s program is now returned to factory stock. You may now
start your vehicle.
Page 10 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾Tuner Setup – Menu Layout
¾Tuner Setup
About: Displays Tuner Firmware Version, Database Version, and Serial Number
Visit www.superchips.com for latest updates
Set Screen Contrast: Allows changes to screen text & graphics darkness
Set Screen BackLight: Allows changes to screen brightness level
(Adjustable for extreme viewing situations – direct sunlight, nighttime, low lighting)
FlashPaq
Main Menu
Tuner
Setup Tuning Advanced Features
Tuner
Setup
screen
About Set Screen
Contrast Set Screen BackLight
Displays
Firmware #
Database #
Serial #
Adjust
Contrast
0-100%
Adjust
BackLight
0-100%

Page 11 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾Read Vehicle – Menu Layout
¾Read Vehicle
Display Vehicle ID: Displays vehicle identification from the connected vehicle
Read Stock Vehicle: Reads the factory stock file(s) from the connected vehicle
Tuning
screen
Read
Vehicle Change Setup View Settings Program Vehicle
Read
Vehicle
screen
Read
Vehicle ID Read Stock
Display
Vehicle ID Read Stock Vehicle
FlashPaq
Main Menu
Tuner
Setup Tuning Advanced Features
Page 12 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾Change Setup – Menu Layout
¾Change Setup
MileageXS SAVE: Selects Superchips optimum economy tuning.
Note: With MileageXS SAVE tuning installed you MUST NOT tow or haul.
Performance: Selects Superchips optimum performance tuning.
Note: With Performance tuning installed you MUST NOT tow or haul.
Tow/Perf: Selects Superchips mid-range tuning.
Note: With Tow/Perf tuning installed you can safely tow/haul up to 6000 lbs.
Tow: Selects Superchips tow safe program tuning.
Note: With Tow tuning installed you can safely tow/haul up to the OEM’s listed
maximum towing limit.
Stock w/ Options: Selects factory stock tuning while allowing user option changes.
Stock: Selects factory stock tuning.
¾Option Adjustments
*Speed Limiter: Allows selection of a raised vehicle speed limiter.
*Tire Height: Allows changes for after-market tires for speedometer correction.
*Note: This option is not available on some applications.
Change Setup
screen
Select
Performance Select
Tow/Perf Select Stock
Select
Stock w/
Options
Select
Tow
Select
MileageXS
SAVE
Select
Tow
Tuning
screen
Read
Vehicle Change Setup View Settings Program Vehicle
FlashPaq
Main Menu
Tuner
Setup Tuning Advanced Features

Page 13 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾View Settings – Menu Layout
¾View Settings
Display Vehicle ID & Tuner Status: Displays stored vehicle ID & tuner programming status
(This feature displays previously read data, no communications with the vehicle occur)
Display Power Level: Displays stored user selection from Change Setup - Power Level.
(This feature is for display only, to make changes see Performance Tuning - Change Setup)
Display Options: Displays current settings user has selected from Change Setup – Options.
(This feature is for display only, to make changes see Performance Tuning - Change Setup)
Tuning
screen
Read
Vehicle Change Setup View Settings Program Vehicle
View
Settings
screen
Power Level Options
FlashPaq
Status
Display
Power Level Display Options
Display
Vehicle ID
Tuner Status
FlashPaq
Main Menu
Tuner
Setup Tuning Advanced Features
Page 14 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾Program Vehicle – Menu Layout
¾Program Vehicle
Program Vehicle: Programs vehicle based on Change Setup – Power Level and Options.
(This feature is for live vehicle programming; an active vehicle connection to tuner is required.
Superchips optimum tuning will be installed without modification unless the user changes
settings in Power Level – Options)
FlashPaq
Main Menu
Tuner
Setup Tuning Advanced Features
Program
Vehicle
Tuning
screen
Read
Vehicle Change Setup View Settings Program Vehicle

Page 15 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Menu Layout
¾Advanced Features – Menu Layout
FlashPaq
Main Menu
Tuner
Setup Tuning Advanced Features
Diagnostic
Codes Data Logging
Read DTCs AdvancedClear DTCs Log by Speed Log by
Distance
Advanced
Features
Screen
¾Diagnostics
Display DTC’s: Reads & displays DTC’s (Diagnostic Trouble Codes) from connected vehicle.
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Vehicle DTC’s, if present, will be displayed along with a full text description, when available)
Clear DTC’s: Clears current DTC’s (Diagnostic Trouble Codes) from connected vehicle.
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Vehicle DTC’s, if present, will be cleared. If DTC’s reoccur, this could indicate a vehicle
malfunction or problem condition)
Data Logging: Log onto www.superchips.com for additional updates containing Data
Acquisition.
(Please visit us to ensure your product is always up to date with the latest & greatest!)
Page 16 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
A. Measuring my tire in order to adjust my “Tire Size” setting.
Solution: Measure your “Tire Size” vertically, and place a ruler or a flat level item on the top of
your tire in order to measure accurately. Measure your vehicle’s Tire in inches and round up to
the nearest quarter of an inch. Note: “Tire Size” includes tire and rim.
See the picture below as an example of how to measure your specific vehicle’s tire.
B. Blank Display Screen when plugged into vehicle
Solution: Your diagnostic port may share power with the Cigar Lighter fuse. Please check the
owner manual & replace if bad.
If a blown fuse is not found, check the pin connectors in your vehicle diagnostic connector.
Make sure that none of these pins have been pushed out of the connector body.
(Note: Typically not all pins are present in this connector)
If still no resolution, plug your tuner into another supported vehicle. If the tuner powers up, your
vehicle has something wrong with either the pins/wiring harness or there is still a blown fuse in
that circuit of the vehicle.
If your Tuner fails to power up on a second supported vehicle, call Superchips Customer
Service at 407-585-7000 to ask for a Return Authorization (RA) to send the Tuner in for
inspection.
Top of Tire
Ground Level
------------------------------------Tire
S
ize------------------------------------

Page 17 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
C. FLASHPAQ ‘Tuner Requires an Update’
Solution: Your FLASHPAQ Tuner does not have the calibration files necessary to tune your
vehicle; therefore a database update may be necessary.
1) Write down any screen prompted text, such as
Tuner Requires
an Update...
Please visit
www.superchips.com
to update your tuner!
2) If you have internet access follow below, if not skip to step 4
3) From any PC running Windows XP, 2000 or higher
a. Connect to the internet
b. Go to www.superchips.com
c. Click ’New Users’ or ‘Existing Users’ (if previously registered)
d. Follow on screen prompts
i. Install software drivers, as prompted
ii. Run the application to update your tuner
iii. Plug in your supplied USB cable to your PC
iv. When prompted by setup plug in the USB cable to Flashpaq
v. Close Internet
vi. Disconnect tuner
vii. Return to vehicle for programming
4) Call Superchips customer service and request a RA #
a. Superchips will issue a RA#
b. Please include your Proof Of Purchase (POP)
c. Return ship the tuner to Superchips
D. Vehicle Requires a Factory (Dealer) Update
If your Tuner has found your vehicle box code and it is problematic to tune, the following
messages will be displayed:
Vehicle Requires
a Factory Update
Call Superchips!
Use Code #E-XX (XX=a two digit number)
Record this File
Name: XXXXXXXXXX
Solution: Superchips has found that some stock applications have numerous problems that
have been fixed with an updated stock program available from a dealer for your vehicle. An
update of the stock program in your vehicle is required before your Tuner may be used on your
vehicle.
You may call Superchips Customer Service for confirmation that a dealer updated file is
available and instructions about how to have the stock files for your vehicle updated. Write
down both the Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the
Superchips customer service representative.
Page 18 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
E. Unsupported application
If your particular vehicle or engine type is not currently supported by the Tuner, the following
error messages will be displayed:
This application
is unsupported
currently! Call
us if incorrect.
Call Superchips!
Use Code #E-36
Solution: Check year, model and engine to verify the Tuner being used is correct for the
application. If not, return it to the dealer from which it was purchased for the correct Tuner. If
the vehicle is correct for the Tuner being used, call Superchips Customer Service at 407-585-
7000 for a Return Authorization number to send the Tuner in for inspection.
F. Non-Stock File Application
If the Tuner has checked your file and cannot match it to a stock file the following messages
will be displayed:
Vehicle File is
Not Stock...
Call Superchips!
Use Code #E-43
Solution: This may be because another programmer has been previously used to reprogram
the vehicle. The vehicle computer must be reprogrammed with a valid stock program before
trying to use the Superchips Tuner. You may call Superchips Customer Service for instructions
about how to have the stock files for your vehicle updated. Write down both the Code number
(#E-XX) and the File Name XXXXXXXXXX and give this to the Superchips customer service
representative.
G. Locked Vin Number
As long as Tuner programming is in a vehicle, the tuner is “locked” to that vehicle. If an attempt
is made to use your “locked” Tuner on a different vehicle the following messages will be
displayed:
Locked VIN
is mismatched!
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-37
Solution: Return the original vehicle back to stock before using the Tuner on a different vehicle
or purchase another Tuner for use on a second vehicle.

Page 19 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
H. Not original Program ID
If the Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to
a different Box Code (identification number) without first using the Tuner to Return the Vehicle
to Stock, the following messages will be displayed:
Not the Original
Program ID
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-38
Solution: Your Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to
stock. Since a dealership has replaced Superchips tuning with updated stock tuning, you will
need to visit www.superchips.com and click on the FLASHPAQ icon.
I. Checksum Error
If the Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to
the same Box Code (identification number) without first using the Tuner to Return the Vehicle
to Stock, the following messages will be displayed:
Not the Original
Program Checksum
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-39
Solution: Your Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to
stock. Since a dealership has replaced Superchips tuning with stock tuning, you will need to
visit www.superchips.com and click on the FLASHPAQ icon.
J. Upload Error
If the Tuner cannot detect the ignition is in the on position the following messages will be
displayed:
Problem with
uploading!
Please retry
Call Superchips!
Use Code #E-XX (XX=a two digit number)
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary.
Page 20 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Frequently Asked Questions
K. Ignition ON Error
If the Tuner cannot detect that the ignition is in the ON position, the following messages will be
displayed:
Cannot Detect
Ignition On
Please retry
Call Superchips!
Use Code #E-31
Solution: Make sure Ignition key is turned completely forward in the ON position (DO NOT
START VEHICLE!). Check to see if pins are pushed out of the diagnostic connector. It is
possible that your vehicle’s battery charge is low, please check and correct, if necessary.
L. Communications Error
If the Tuner looses communications the following messages will be displayed:
Communications
Error!!!
Please retry
Call Superchips!
Use Code #E-XX
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary. If it still fails,
then contact Superchips. The Tuner will need to be returned to Superchips.
Frequently Asked Questions (F.A.Q.)
M. The Tuner did not program same number of files as saved
This is normal. The Tuner communicates with all the necessary modules on the vehicle to gain
the information needed to correctly operate. It may be necessary to save additional files that
are not programmed to allow for correct tuning.
N. My friend’s truck has the same engine but programs or reads at different speeds.
Each vehicle configuration has been optimized to the fastest and safest method of operation.
Your friend’s truck may have different types of vehicle computers in his truck which may
require more or less time to do certain operations.
O. Why do similar vehicle types have different numbers of files?
Even similar vehicles can have different configurations and quantities of computers. The Tuner
communicates with all the necessary computer modules in the vehicle to gain the information
needed to operate correctly.

Page 21 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
<This page intentionally left blank>
Page 22 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Recovery Procedure
In the event of a status message during a programming sequence, the Tuner will attempt to
recover the vehicle to the original stock program. It is necessary to carefully follow the screen
prompts, possibly requiring multiple “Ignition OFF” and “Ignition ON” sequences, to correctly
return the vehicle to stock settings.
Status Notification
When recovery is completed your vehicle is returned to factory stock. You are now able to
start your vehicle normally. You may now attempt to use the Tuner to program your vehicle
again or to program another vehicle (the tuner is now reset and not locked to a vehicle).
Follow the on-screen prompts. In the event that recovery is unsuccessful, or for any reason
the Tuner fails to complete its programming cycle, a Status message will be displayed on
the unit. Please make note of the message displayed and contact Superchips Customer
Service.

Page 23 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
<This page intentionally left blank>
Page 24 of 24 Form 0161F 2805 09/2/2008 Superchips Inc .
Superchips Inc. 1790 East Airport Blvd., Sanford, FL. 32773 [phone] http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
If it is necessary to return your Tuner to Superchips, please take a moment to copy and fill out
this form. The following information will be necessary to process your request.
Check list:
Complete this form and have it available when you contact Superchips.
Contact Superchips Customer Service @ 407.585.7000 to obtain an RA number.
An RA number must be issued, enter the RA number on the bottom of this form.
Attach a photocopy of your purchase receipt to this form.
Attach this form to the product being returned to Superchips.
Name:______________________________________________
Street Address: _______________________________________
City: _______________________ State: _______ Zip: _________
Home Phone:__________________ Other phone: _______________
Place of purchase: _____________________________________
Date of Purchase: ______________________
Vehicle Year: _____ Vehicle Make: _______
Vehicle Model: ______________________
VIN Number: __________________________
Transmission: Automatic Manual
Tuner model: _____________________
Serial number on back of Tuner: ______________________
E-mail address: _____________________________________________________
RA Number:_________________
Prior to returning any product to Superchips, you must obtain
an RA number; please contact Superchips customer service at
407.585.7000.
Please attach a photocopy of sales receipt here.
If in "Needs Update"
Mode or there is a Status
Message Please List:
File/Status #1:
File/Status #2:
File/Status #3: