Supra XpressKEY User manual

www.supraekey.com
Pour consulter ce guide en français, allez à…
Para ver esta guía en español, ir a…
Supra®XpressKEYTM
User Manual

ii
Copyright © 2015 United Technologies Corporation. All rights reserved.
10103747P1 7/2016 EN
The information in this document is subject to change without notice. UTC Fire & Security Americas
Corporation (“UTC”) assumes no responsibility for inaccuracies or omissions and specically
disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence,
directly or indirectly, of the use or application of any of the contents of this document. For the latest
documentation, contact Supra or visit us online at www.supraekey.com.
This publication may contain examples of screen captures and reports used in daily operations.
Examples may include ctitious names of individuals and companies. Any similarity to names and
address of actual businesses or persons is entirely coincidental.
Trademarks and
patents
Supra and XpressKEY are registered trademarks of United Technologies Corporation. Other trade
names used in this document may be trademarks or registered trademarks of the manufacturers or
vendors of the respective products.
Intended use Use this product only for the purpose it was designed for. For the latest product information, contact
Supra or visit us online at www.supraekey.com.
Rules and
regulations relating
to the use of the
service
Key Possession. Each keyholder (“Keyholder”) is responsible for the key (“Key”) issued to him or
her.
Current Update. The Key must be updated in order to access keyboxes (“Keyboxes”). The Key
cannot be updated unless the Keyholder is in good standing with the organization (“Organization”)
and UTC Fire & Security Americas Corporation (“UTC”), is authorized to use the Service, and is in
compliance with the obligations for the use of the Service including, without limitation, these rules
and regulations.
Equipment Security. It is necessary to maintain the security and the personal identication number
(“PIN”) of the Key to prevent the use of the Key and the Service by unauthorized persons. Each
person in possession of a Key, whether such Key is being actively used or not, shall abide by the
following terms and conditions:
To keep the Key in authorized Keyholder’s possession or in a safe place at all times;
Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose
whatsoever or to be disclosed to any third party;
Not to lend or otherwise transfer the Key to any other person or entity, or permit any other person
or entity to use the Key for any purpose whatsoever, whether or not such other person or entity is
authorized to use the Key;
Not to duplicate the Key or allow any other person to do so;
Not to assign, transfer or pledge the Key;
Not to (i) destroy, alter, reproduce, modify, adapt, translate, reverse engineer, de-compile,
disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so; or (ii)
provide or otherwise make available the software or any part or copies thereof to any third party;
To notify your Organization or UTC within forty-eight (48) hours if the Key is lost or stolen;
To follow all additional security procedures as specied by your Organization; and
To safeguard the code for each Keybox from all other individuals and entities, whether or not they
are authorized users of the service.
Keybox Authorization. Before a Keybox is installed or used on any piece of real property, the prior
written authorization to install or use a Keybox must be obtained from the property owner, as well as
from any tenant(s) in possession of the property, if applicable. Extreme care shall be used to ensure
that all doors to the listed property and the Keybox are locked. All owners and/or tenant(s) of real
property shall be informed that the Keybox is not designed to be, or intended as, a security device.

iii
Table of Contents
Preface................................................................................................................................ v
Safety Terms and Symbols ............................................................................................... v
1 Introduction ...............................................................................................1
Supra XpressKEY Overview ............................................................................................. 2
System Components ......................................................................................................... 2
XpressKEY Basics ............................................................................................................. 2
Menu Icons ................................................................................................................... 3
Battery .......................................................................................................................... 4
2 Get Started.................................................................................................6
Power Up ............................................................................................................................ 7
Automatic Update .............................................................................................................. 7
Manual Update and Sync .................................................................................................. 7
Obtain an Update Code................................................................................................ 7
Enter an Update Code ................................................................................................. 8
3 XpressKEY Operations...........................................................................10
Keyboxes.......................................................................................................................... 11
Key Container............................................................................................................. 11
Keybox Showing Hours .............................................................................................. 12
Keybox Battery Warnings ........................................................................................... 12
Call Before Showing........................................................................................................ 12
Cooperating in Neighboring Areas ................................................................................ 12
Obtain Key ....................................................................................................................... 13
Open/Release Shackle..................................................................................................... 14
Keybox Assistant............................................................................................................. 14
Flashlight.......................................................................................................................... 15
4 Additional Features.................................................................................16
Manage Keyboxes............................................................................................................ 17
Read a Keybox ........................................................................................................... 17
View Keybox Showings .............................................................................................. 18
Keybox Settings.......................................................................................................... 18
Clear Keybox .............................................................................................................. 19
Preferences ...................................................................................................................... 19
Vibrate Mode .............................................................................................................. 19
Display PIN or Shackle Code Mode ........................................................................... 20
Change PIN Code....................................................................................................... 20
Languages.................................................................................................................. 21
Messages.......................................................................................................................... 21
CBS ................................................................................................................................... 22
Input Update..................................................................................................................... 23
About................................................................................................................................. 23
View XpressKEY Details............................................................................................. 23
View Error List ............................................................................................................ 24
5 Manage XpressKEY in SupraWEB.........................................................25
SupraWEB Functions ...................................................................................................... 26
SupraWEB Login.............................................................................................................. 26
Identify a Keyholder by Serial Number.......................................................................... 27
Manage Keybox Inventory .............................................................................................. 27

iv
Notication Setup ............................................................................................................ 27
End of Showing Notication........................................................................................ 28
Set Up Notications for All Inventoried Keyboxes....................................................... 29
Set Up Notications for Individual Keyboxes.............................................................. 29
Reports ............................................................................................................................. 30
Showing Feedback .......................................................................................................... 30
Leave Feedback on a Showing....................................................................................... 30
Locate XpressKEY........................................................................................................... 30
XpressKEY Alerts............................................................................................................. 31
Setup Alert .................................................................................................................. 31
Unsubscribe................................................................................................................ 32
Use Alert ..................................................................................................................... 32
6 Support ....................................................................................................33
XpressKEY Resources .................................................................................................... 34
Contact Us........................................................................................................................ 34
Regulatory Compliance................................................................................................... 34

v
Preface
The Supra XpressKEY User Manual includes instructions explaining:
• how to use the XpressKEY
• how to access a keybox
• how to view showing activity
There is information describing how to contact technical support.
For additional information on using the XpressKEY, visit www.supraekey.com and click on the Customer
Support link.
The following conventions are used in this document:
Bold Menu items and buttons.
Italic Emphasis of an instruction or point; special terms.
File names, path names, windows, panes, tabs, elds, variables, and other GUI elements.
Titles of books and various documents.
Blue italic (Electronic version.) Hyperlinks to cross-references, related topics, and URL addresses.
Monospace Programming or coding sequences.
Safety Terms and Symbols
These terms may appear in this manual:
WARNING: Warnings identify conditions or practices that may result in personal injury.
CAUTION: Cautions identify conditions or practices that may result in damage to the equipment or other
property.

vi
THIS PAGE WAS INTENTIONALLY LEFT BLANK.

1
Chapter 1 Introduction
INTRODUCTION
1 Introduction
Supra XpressKEY Overview................................................................... 2
System Components............................................................................... 2
XpressKEY Basics .................................................................................. 2
Menu Icons.......................................................................................... 3
Battery ................................................................................................. 4
1

2
Chapter 1 Introduction
INTRODUCTION
Supra XpressKEY Overview
The XpressKEYTM is used to open Supra®keyboxes.
Supra keyboxes are placed on property listings by the
listing agents and hold the property keys. Real estate
professionals can use the XpressKEY to unlock the
keybox and remove or replace the property keys.
The XpressKEY communicates with Supra keyboxes
using infrared technology. Keyboxes record detailed
information about who accessed it and when, and the
XpressKEY displays that information. 1
Document Website LInk
Reference Guides/Training Videos www.supraekey.com/CustomerSupport/Pages/XpressKEY-Resources.aspx
SupraWEB Guide for Agents www.supraekey.com/Documents/SupraWEB_Guide.pdf
Real Estate Order Form www.supraekey.com/Documents/REorderform.pdf
SupraWEB Single Sign-On (SSO) www.supraekey.com/Documents/SSO-Instructions.pdf
System Components
Component Description
Keybox Supra keyboxes hold property keys to the listed properties. To show a listing, access the
keys inside the property’s keybox.
XpressKEY The XpressKEY provides access to Supra keyboxes and keeps track of its opened keyboxes.
Supra Network The Supra network maintains all key and keybox data.
SupraWEB SupraWEB, available at www.supraekey.com,is the agent’s website to view and manage
information, get update codes, create reports, and more.
KIMvoice Keybox Information Manager (KIM) is the Supra network that maintains the key and keybox
data. Automated voice access to KIM is available by calling 1-888-968-4032.
XpressKEY Basics
The XpressKEY:
• Automatically renews keybox system privileges
using a cellular radio
• Has an easy-to-use durable touchscreen display
• Fits easily in your hand or pocket
• Has a long battery life and the battery is removable
and replaceable
• Battery charges with a universal micro-USB
• Uses infrared to communicate with keyboxes
• Helps to assign your keybox with a GPS receiver
The XpressKEY uses Global Positioning System (GPS)
coordinates to assist with showing notications, keybox
assignment, and XpressKEY location assistance. GPS
Touch
screen
ON/OFF
Power
Infrared
Note: The key serial number
and bar code are located on
the back of the key.

3
Chapter 1 Introduction
INTRODUCTION
location is collected on the Obtain Key and Open Shackle functions. Note: GPS can take 10 to 40 seconds to
obtain a x, depending on line-of-sight to satellites.
When you power on the key, the home screen appears with the most commonly used functions:
• Obtain a key
• Release a shackle
• Press the arrow button for additional features
The top bar displays:
New message indicator
Current time
Battery status
Main Menu Screens
1
2
3
Menu Icons
Icon Function This means
Key Obtain a key from a keybox key container.
Shackle Open/Release the shackle to add or remove a keybox at a listing.
Flashlight Brighten the surrounding area with a Light-Emitting Diode
(LED) ashlight.
More Options Find more options: Get messages, view showings, read a
keybox, set up your preferences for the XpressKEY.
Read Keybox Read the keybox to see showings and details.
Keybox Settings Change the time the keybox can be opened or set a CBS code.
Clear Keybox Clear all previous data from the keybox.
Preferences Change the way the XpressKEY performs.
Messages Get messages from your association or organization.
1
2
3

4
Chapter 1 Introduction
INTRODUCTION
Call Before
Showing (CBS)
Control access by requiring the buyer’s agent to call the listing
agent to obtain a CBS code.
Input Update Enter the code to update the XpressKEY.
About View details about the XpressKEY and update the key.
Vibrate Toggle the vibration on or off.
Display PIN/
Shackle Display the PIN or Shackle code on or off.
Change PIN Customize your Personal Identication Number.
Languages Change the language to French, Spanish, or English.
Current Time View the current time from the top status bar.
Battery Status
View from the top status bar how much battery is left in the key,
when it is charging, if the battery is too hot and when to replace
the battery, respectively.
Battery
The XpressKEY has a rechargeable, replaceable battery that was specically designed for XpressKEY. The
battery should last several years (with average use) before it is replaced. When replacing the battery, only use
the approved Supra XpressKEY battery. You can order the battery online through SupraWEB.
WARNING: Do not leave the XpressKEY or battery exposed to high (over 131°F/55°C). Lithium Ion
batteries have a risk of re, explosion, and burns. Do not short-circuit, crush, incinerate, or disassemble
the battery. Burning these batteries will generate toxic fumes. Cool the exterior of the batteries to
help prevent rupturing. In case of re, use dry chemical, alcohol resistant foam, or carbon dioxide
re extinguishers. For specic information, see the battery manufacturer’s warnings and cautions at
www.na.industrial.panasonic.com.
Charging
Use the included micro-USB, off-the-shelf micro-USB,
or car charger to charge the XpressKEY battery. When
the battery is fully charged, the battery icon shows full.
It takes about three (3) hours to fully charge.
A warning displays on the XpressKEY when it has 25%
battery life remaining. A second warning displays when
there is 15% battery charge remaining. The XpressKEY
will automatically shut down when the battery charge
is at 5% and must be charged before the next use.
To preserve battery power, the XpressKEY goes into
Standby mode after 60 seconds of inactivity.
If the Charge NOW warning displays, you will be able
to open a keybox after a minimum 10 min of charging,
then a full charge to the XpressKEY is required.
Charging
Port

5
Chapter 1 Introduction
INTRODUCTION
Temperature Warning
The XpressKEY is designed to operate in temperatures
between -4° and 131°F (-20° to 55°C). Low or high
temperature conditions may shorten battery life or
cause the XpressKEY to malfunction. If the XpressKEY
reaches a temperature over 131°F (55°C) the key
automatically goes into safe mode. DO NOT leave
an XpressKEY in an environment that can exceed this
range, such as automobiles. If you see the message
“Warning! Key is TOO HOT!...” displayed on the
XpressKEY, the key has reached a high temperature.
Do not use it until it cools down.
Replacement
1. Remove the back cover.
2. Remove the old battery.
3. Fit the new battery into the battery area.
4. Replace the back cover and snap to close.
Disposal
Panasonic states “All Panasonic Lithium Ion batteries are classied by the federal government as non-
hazardous waste and are safe for disposal in the normal municipal waste stream. These batteries contain
recyclable materials and are accepted for recycling by the Rechargeable Battery Recycling Corporation’s
(RBRC) Battery Recycling Program. For more information on how to recycle your used Lithium Ion battery call
1-800-8-BATTERY for go to the RBRC website at www.rbrc.org for additional information.”
Touchscreen
The XpressKEY has a Liquid Crystal Display (LCD) touchscreen. The protective plastic cover can be removed.
You can use the protective cover as a template to shape a generic screen protector if needed.
Tip: You can use the
protective cover as a
template to cut a generic
screen protector to the
touchscreen size for the
XpressKEY.
Cleaning
CAUTION: Do not use acid/vinegar based or abrasive products to
clean the touchscreen. Do not use pre-moistened cleaner wipes that
are not specically designed for LCD screens. These can damage
the touchscreen and void the warranty.
Use non-abrasive glass cleaner with a clean soft cloth or pre-moisten LCD display cleaner wipes to clean the
screen.
1. Spray the glass cleaner on the clean soft cloth.
2. Using the soft cloth or cleaner wipes, clean the screen.
3. Wipe until dry.
Touchscreen Warranty
The XpressKEY has a limited warranty. Check the warranty page for more details.

6Chapter 2 Get Started
GET STARTED
2 Get Started
Power Up.................................................................................................. 7
Agent Identication................................................................................. 7
Automatic Update.................................................................................... 7
Manual Update and Sync........................................................................ 7
Obtain an Update Code....................................................................... 7
Enter an Update Code......................................................................... 8
2

7Chapter 2 Get Started
GET STARTED
Power Up
There are three (3) power states; ON, OFF, and
Standby.
• ON. Press the power button on the left side to
turn it on.
• OFF. Use this feature when the key will not be
operated for an extended period of time. While
in the OFF state the key will not be able to check
into the network. Push and hold the power
button (about 3-5 seconds) and tap Power Off
to turn it off.
• Standby. Press the power button momentarily
to place it in ‘standby’ (sleep-type) mode.
Some background operations such as GPS and
cellular may still occur. Press the power button
momentarily to awaken the key.
2
Automatic Update
The XpressKEY contains a cellular radio that communicates with the Supra network. The XpressKEY is
programmed to automatically sync twice a day to update the key, send and receive showing notications, and
receive messages. For the key to update it must be powered on and within cellular range for 10 continuous
minutes during any 24-hour period to update.
As long as the XpressKEY is updated, it does not need to be within cellular range to open keyboxes. However,
it does need to be in cellular range to send and receive showing notications.
In order for an automatic update to occur the XpressKEY must be:
• Must be in Powered ON mode and have a charged battery
• In cellular range
• In good standing with your association or organization and Supra
Manual Update and Sync
If the XpressKEY was not able to update or requires an update, a Key Expired! Enter Update Code alert
displays and you can manually update the XpressKEY by following the applicable instructions below.
A Warning Cellular Coverage Required pop-up box will appear if you are out of cellular range when you try to
perform a function that requires cell connection. If you see the warning, move into cellular coverage.
Obtain an Update Code
If the XpressKEY is outside the cellular range for more than 24 hours, there are three (3) ways to update your
key:
Option 1: Get an Update Code with SupraWEB
1. Go to:
www.supraekey.com.
2. Select Agents-Log
on to SupraWEB and
Login.
3. Select the Update
Code link under Quick
Links.
4. Type the displayed
update code into the
XpressKEY.
Tip: If you get the Key Expired! warning,
While in cell coverage, power the XpressKEY
off, then power it back on to reconnect it to
the system.

8Chapter 2 Get Started
GET STARTED
Option 2: Get an Update Code from your Administrator
Option 3: Get an Update Code with KIMVoice
1. Call 1-888-968-4032. 2. Follow the automated prompts to
get an update code.
3. Follow the steps below to enter the
code into the eKEY app.
Enter an Update Code
If you see the Key Expired! screen, the key may be out of cellular range. When you move the XpressKEY
into cellular range, it will connect to the system. If you are out of cellular coverage, get an update code (from
SupraWEB, your administrator, or KIMVoice) then follow the directions below to update your key.
From the Key Expired! Screen
1. Tap Enter Update
Code.
2. Type in the update
code and tap Enter.
3. Tap Done to exit.
From the Main Screen
1. Tap on the arrow and
then Next.
2. Tap on Input Update. 3. Type in the code and
tap Enter.
4. Tap Done to exit.
You can power the XpressKEY off and back on to initiate an update or if you want to keep the key powered
on, perform the following steps. After step 3 below, the radio turns on and the key checks for new information.
If the key receives new information the Update Key Communicating... screen pops up and then the key is
updated.

9Chapter 2 Get Started
GET STARTED
1. On the main screen
tap the arrow then
Next.
2. Tap About. 3. Tap More.4. Tap Done to exit.

10Chapter 3 XpressKEY Operations
OPERATIONS
3 XpressKEY
Operations
Keyboxes ................................................................................................11
Key Container.....................................................................................11
Keybox Showing Hours ..................................................................... 12
Keybox Battery Warnings.................................................................. 12
Cooperating in Neighboring Areas...................................................... 12
Call Before Showing ............................................................................. 12
Obtain Key ............................................................................................. 13
Open/Release Shackle .......................................................................... 14
Keybox Assistant .................................................................................. 14
Flashlight ............................................................................................... 15
3

11Chapter 3 XpressKEY Operations
OPERATIONS
Keyboxes
The XpressKEY uses an infrared signal and can communicate with
any of the Supra iBox keyboxes.
The XpressKEY electronic key allows access to the keyboxes to:
• Release the key container
• Release the shackle
• Change the keybox settings
• Read the showing history stored in a keybox
There are three (3) different versions of keyboxes that may be placed on your listings and depends upon your
association or organization. The iBox BT LE and iBox BT read infrared and Bluetooth®signals. In addition, the
iBox BT LE uses a low energy battery. The classic iBox (the original Supra iBox) reads only an infrared signal.
Note: Direct sunlight can interfere with the infrared communication and shading the area between the
XpressKEY and the keybox may be required.
iBox BT iBox
Infrared lens
Shackle
Shackle
Bluetooth signal
iBox BT LE
3
Key Container
The iBox BT LE and iBox BT key containers hold up to ve (5) listing keys or
two (2) gate cards and two (2) keys. The classic iBox key container holds up
to three (3) listing keys.
CAUTION: Do not place ID tags, key rings, or loose objects in the key
container. It can jam the container.
Before closing the key container, verify that all items are well inside and the front is
not bowing or bulging out. If you are a listing agent, always make sure you have a
spare set of keys before closing the key container.
To close the key container, turn it so the compartment holding the keys is facing you.
Insert the key container into the bottom of the keybox and push up until it closes.

12Chapter 3 XpressKEY Operations
OPERATIONS
Keybox Showing Hours
Keybox access hours, established by your association or organization, are programmed into each keybox. You
can change your keybox to allow access for specic hours. To determine the timed access hours preset for
keyboxes in the area, contact the local organization.
Showing hours are in Standard time zone. If the local area observes daylight-saving time, the actual access
hours are one (1) hour later than the hours set in the keybox during daylight-saving time. For example, if a
keybox is set for access from 8 a.m. to 9 p.m. Standard time, during daylight-saving time, the actual showing
hours are 9 a.m. to 10 p.m.
Customize the keyboxes in your inventory to allow 24-hour access or to limit access to during the timed access
hours, see “View Keybox Showings” on page 18 for more information.
Keybox Battery Warnings
The XpressKEY displays a warning if the keybox battery
is low. When low battery warnings are displayed, return
the keybox to your organization.
Call Before Showing
Every Supra keybox contains a Call Before Showing
(CBS) code that your association or organization can
activate. The CBS code allows the listing agent to
control access to the keybox. The showing agent must
contact the listing agent to determine if a CBS code is
required and get the CBS code to open the keybox.
When the keybox requires a CBS code, a prompt to
enter the code into the XpressKEY pops up before the
key container is released. Enter the CBS code and select Continue each time an Obtain Key function is
performed. See “CBS” on page 22 for more information on how to enter the CBS code into the XpressKEY.
Cooperating in Neighboring Areas
To access a keybox in a neighboring association or organization, the cooperating association or organization
must give you permission to update the XpressKEY for their area. Check with your organization to determine
if there is a cooperating agreement in place. The XpressKEY supports up to 50 cooperating codes.
Step 1 Get permission from your organization to access cooperating areas.
Step 2 Once the programming is added to the XpressKEY, contact the cooperating organization to
receive permission to update your XpressKEY for their system.
Step 3 After both steps are completed, perform an Update Key function or wait until the next time the
XpressKEY updates (it will update the primary system and the cooperating system).

13Chapter 3 XpressKEY Operations
OPERATIONS
Obtain Key
To get a key from a keybox a Personal Identication Number (PIN) must be entered to perform the Obtain Key
function. The XpressKEY gives an opportunity to to aim the XpressKEY at the keybox up to ve (5) minute after
starting the operation. This allows you to enter the PIN in the car and then walk up to the keybox.
Note: The distance between the XpressKEY and the infrared lens on the keybox should be less than a foot.
Direct sunlight can interfere with the infrared communication and shading the area between the XpressKEY
and the keybox may be required.
After performing an Obtain Key function, the XpressKEY automatically sends the activity to the servers when in
cellular range. When it is not in cell range then it will save the activity and send it to the servers when it is back
in range.
1. On the main screen tap
the Key icon.
2. Type in the PIN number
and tap Enter.
3. If prompted type in the
CBS code and tap Enter.
4. Point the key at the
keybox.
5. Press up on the
key container at the
bottom of the keybox.
6. Press Done on the
XpressKEY to exit.
Tip: If you mistype the PIN
code, tap the to clear the
last number entered.

14Chapter 3 XpressKEY Operations
OPERATIONS
Open/Release Shackle
Each keybox has a four-digit shackle code. Release the shackle to place it on, or remove it from, a listing. After
the shackle code is entered, a prompt appears asking for a reason for the shackle release. The reason choices
are:
• Put on a listing
• Remove from a listing
• Relocate on same listing
• None of the above
Note: For an iBox BT LE and iBox BT keybox, press down on the shackle then pull up on the shackle to
remove it completely. For a classic iBox keybox, the shackle pops open and swings on one side. To fully
remove the iBox shackle perform the remove shackle operation twice.
1. On the main screen tap
the Shackle icon.
2. Type in the shackle
code and tap Enter.
3. Select a reason, press
Enter, and follow the
prompts.
4. Point the key at the
keybox.
5. Push down on the
shackle.
6. Then pull up to
remove the shackle.
7. Tap Done to exit.
PRESS
FIRMLY
PULL UP
TO RELEASE
Keybox Assistant
Showing and Key Activity reports are more informative when the listing address and keybox location is
displayed rather than the keybox serial number. The Keybox Assistant feature (organizations must rst opt-in
to this feature for it to be active) helps you by automatically assigning the listing address to your keybox. The
XpressKEY uses Global Positioning System (GPS) to assist with the keybox assignment process. The listing
GPS coordinates are captured only when the shackle is released and the key container is opened.
When performing the Open Shackle function and Put on a listing is selected, a prompt to enter a house address
or listing ID displays. If the house address is entered, the Supra system will try to nd a match with the house