SureCall EZ Connect User manual

User Guide
EZ Connect
Rev 2.5

SureCall EZ Connect
Tab le o f C o n te nt s
Chapter 1: Introduction ............................................................................................................................................................ 3
1.1 In the box ................................................................................................................................................................. 3
1.2 Product features ....................................................................................................................................................... 3
1.3 How it works ............................................................................................................................................................. 3
1.4 EZ Connect app ....................................................................................................................................................... 3
Getting to know the EZ Connect app ....................................................................................................................... 4
Chapter 2: Before installation ................................................................................................................................................. 4
2.1 Create a soft install .................................................................................................................................................. 4
2.2 Use the app to pair with your EZ Connect ............................................................................................................... 5
2.3 Next steps ................................................................................................................................................................ 5
2.4 Important .................................................................................................................................................................. 6
2.5 Positioning your receiving unit ................................................................................................................................. 6
2.6 Placing your inside antenna ..................................................................................................................................... 8
Chapter 3: Installation .............................................................................................................................................................. 9
3.1 Receiving unit installation ........................................................................................................................................ 9
Option 1: Roof Mount ............................................................................................................................................. 10
Option 2: Wall mount .............................................................................................................................................. 11
Option 3: Window mount ........................................................................................................................................ 12
3.2 Inside antenna installation ..................................................................................................................................... 13
Option 1: Set inside antenna on a desktop ............................................................................................................ 13
Option 2: Mount inside antenna to a wall ............................................................................................................... 14
Chapter 4: System Configuration ......................................................................................................................................... 15
4.1 Recommendations for improving install ................................................................................................................. 15
Chapter 5: Troubleshooting .................................................................................................................................................. 15
5.1 Removing antenna from window ............................................................................................................................ 15
Chapter 6: Product specifications ........................................................................................................................................ 16
6.1 Regulatory Information ........................................................................................................................................... 17
6.2 Trademarks ............................................................................................................................................................ 17
Copyright Notice .................................................................................................................................................... 17
Chapter 7: Warranty ............................................................................................................................................................... 18
7.1 Three-Year Product Warranty ................................................................................................................................ 18
Limitations of Warranty, Damages and Liability ..................................................................................................... 18

SureCall EZ Connect
pg. 3
CHAPTER 1: INTRODUCTION
1.1 In the box
Remove Contents from packaging
• Receiving Unit and Cable RG-174 (30 ft)
• Inside Antenna
• Window entry cable protector
• Inside Cable RG-174 Cable (10 ft)
• Power Injector
• Power Supply
1.2 Product features
• Band 13
• Max EIRP: DL +11.5 dBm / UL +30dBm
• IP66 Weatherproof booster can be mounted inside or outside, multiple mounting options
• EZ-Connect app features signal meter to aid installation
• Features Extended Range Technology (ERT) to maximize performance
1.3 How it works
1.4 EZ Connect app
Available on the Google Play and Apple app store. Search SC-EZConnect and download SureCall’s EZ
Connect app for easy installation.
The receiving unit is aimed towards the
cell tower
The inside antenna is aimed towards the
area signal is most needed

SureCall EZ Connect
pg. 4
Getting to know the EZ Connect app
Using the app to wirelessly connect to your booster provides you with real-time feedback while positioning both
components of your booster system.
Once you’ve creating a ‘soft install’ (see page 4), use feedback shown on the app to find the best placement for your
receiving unit and inside antenna.
Then get real-time feedback on your placement. Use the app to verify there’s enough separation between the
components.
CHAPTER 2: BEFORE INSTALLATION
2.1 Create a soft install
Begin by assessing your interior space.
• Where is your strongest signal found inside? Place the receiving unit in that general location
o Note that if your signal is extremely low inside, your antenna will need to be mounted outside, where it
can ‘see’ your cell tower.
o Maintain a distance of at least 20 feet if the receiving unit is placed outside or at least 30 ft if your
receiving unit is placed inside.
• Where do you need signal the most? The inside antenna will be located here.
o Note that it needs to point away from the receiving unit and towards the area you need signal with
minimal obstructions between it and your devices
Little to no signal
detected. You’ll need to
look to mount the
receiving unit outside.
Poor
Weak signal, but good
enough signal for minimal
results. Mount outside for
better results.
OK
Received signal is good.
You could leave the
receiving unit in this area
You could also mount the
receiving unit outside if
you desire better results
or if oscillation is
indicated in the second
graph.
GOOD
Received signal is very
strong! You could also
look to mount the
receiving unit outside if
you desire better results
or if oscillation is
indicated in the second
graph.
GREAT

SureCall EZ Connect
pg. 5
After placing the components in their approximate locations– with the receiving unit in the location with best signal and
indoor antenna facing the area signal is needed -- connect the cables between the components and add power.
If placing the receiving unit outside, run the cable through the nearest window, slide the cable protector up the line to
the window opening.
2.2 Use the app to pair with your EZ Connect
2.3 Next steps
1. Next you will be fine tuning the exact location and position of the components using some general guidelines
provided below and by reading the feedback you see on the SureCall app on your phone.
2. Once you’ve confirmed optimum placement for both components, choose the install method that suits the locations
you identified.
3. Finally, instructions for each install method are listed in Chapter 3. Follow the instructions for your chosen method
and secure the components in place.
EZ Connect component assembly
Cable
Receiving unit
Power injector
Power supply
Window-entry
cable
Inside antenna

SureCall EZ Connect
pg. 6
2.4 Important
Note the most important factors which determine your system performance.
FIRST: Capture the best possible signal with the receiving unit
Your EZ Connect performance is largely determined by the signal
received by the receiving unit. Make sure that you receive reliable
signal where your receiving unit is placed (indicated in your SureCall
app).
NOTE: The weaker your received signal, the more limited performance
will be indoors.
SECOND: Ensure adequate separation of the receiving unit and
the inside antenna
Better separation means better performance. Maintain a distance of
at least 20 feet (if the receiving unit is placed outside) or at least 30
feet (if placed inside.)
Also, ensure the components are aimed away from one another.
2.5 Positioning your receiving unit
The receiving unit is placed in the area you find the strongest signal with the logo side aiming toward the Verizon tower.
Receiving unit - Front
View
Receiving unit - Back
View
Receiving unit - Back
view with cover plate
removed
The receiving unit is aimed towards the cell tower
Ensure proper separation between components
Maintain a distance of at least 20 feet (if the receiving
unit is placed outside) or at least 30 feet (if placed
inside).

SureCall EZ Connect
pg. 7
Multiple mounting options are provided:
a. Inside window mount
b. Outside wall mount
c. Outside pole mount (recommended)
Roof mounting your receiving unit is recommended as it will provide the best performance. However, wall mounting and
inside window mounting are alternative options that may provide acceptable performance if adequate signal is captured
by the receiving unit and maximum separation is achieved between the components.
Follow these basic guidelines to identify the best placement.
• Use the SureCall App to help you find the best location.
• At least 30 ft of separation is needed when placing the receiving unit inside.
• Your re c e iving unit will need to be installe d ou tside if –
• Your b e st inside signal measurement is less th an ‘Good’
• 30 ft of separation cannot be achieved between the two units
Caution: Do not permanently affix any components until your EZ Connect installation has been tested.

SureCall EZ Connect
pg. 8
2.6 Placing your inside antenna
The inside antenna is placed where signal is needed and adequately distanced from your receiving unit.
Once the best location is identified, choose your preferred surface: wall mount or desktop placement.
a. Desktop – set inside antenna on chosen surface
b. Wall-mount – The hardware for wall mounting is provided. See installation chapter for instructions.
Follow these basic guidelines to identify the best placement.
• At least 30 ft of separation is needed when placing the receiving unit inside.
• Use the SureCall App to help you find the best location. The app will indicate if enough separation has been
achieved between the components. It is important to identify a place with adequate separation to achieve
optimal system performance.
• Caution: Do not affix any components until your EZ Connect installation has been tested.
Using the SureCall app to place your inside antenna
Receiving unit
Poor
Separation
Ok
Separation
Great
Separation
Good
Separation

SureCall EZ Connect
pg. 9
CHAPTER 3: INSTALLATION
3.1 Receiving unit installation
Multiple mounting options are provided: Roof mount (recommended), wall mount and window mount
Multiple mounting options are provided:
a. Roof mount (recommended)
b. Wall mount
c. Inside window mount
Receiving unit - Front
View
Receiving unit - Back
View
Roof Pole mount hardware
Wall mount hardware
Window mount adhesive

SureCall EZ Connect
pg. 10
Option 1: Roof Mount
If you do not receive good enough signal at an inside window or wall as when tested with
your SureCall app then the receiving unit should be placed outside with line-of-sight to the
tower.
Roof mounting your receiving unit
To ro of m ou nt yo ur r ec ei v in g un it , ensure that the mounting area has at least a 12-inch radius clear of obstructions
and other radiating elements and orient the unit with the cable at the bottom and SureCall logo aiming towards your
nearest tower.
Remove the cover plate from the receiving unit then assemble the L-bracket to the back of the receiving unit as
shown.
Assemble the u-bolt, nuts and washers onto a pole or pipe (not provided) as shown in the illustration. Keep the
connections loose enough to allow the antenna to rotate until the optimum direction is found. Assemble the u-bolt,
nuts and washers onto a pole or pipe (not provided) If needed you can order a pole mount online, Part #SC-Mount-
JBar.
Receiving unit – Back view. For pole
mounting, remove the cover plate
Cover plate
Receiving unit – Add the L-bracket then
assemble the hardware to a pole (not provided)
Roof pole mount
hardware
L- bracket
U-bolts
Nuts and
washers