SureCall EZ Connect User manual

User Guide
EZ Connect
Rev 2.5

SureCall EZ Connect
Tab le o f C o n te nt s
Chapter 1: Introduction ............................................................................................................................................................ 3
1.1 In the box ................................................................................................................................................................. 3
1.2 Product features ....................................................................................................................................................... 3
1.3 How it works ............................................................................................................................................................. 3
1.4 EZ Connect app ....................................................................................................................................................... 3
Getting to know the EZ Connect app ....................................................................................................................... 4
Chapter 2: Before installation ................................................................................................................................................. 4
2.1 Create a soft install .................................................................................................................................................. 4
2.2 Use the app to pair with your EZ Connect ............................................................................................................... 5
2.3 Next steps ................................................................................................................................................................ 5
2.4 Important .................................................................................................................................................................. 6
2.5 Positioning your receiving unit ................................................................................................................................. 6
2.6 Placing your inside antenna ..................................................................................................................................... 8
Chapter 3: Installation .............................................................................................................................................................. 9
3.1 Receiving unit installation ........................................................................................................................................ 9
Option 1: Roof Mount ............................................................................................................................................. 10
Option 2: Wall mount .............................................................................................................................................. 11
Option 3: Window mount ........................................................................................................................................ 12
3.2 Inside antenna installation ..................................................................................................................................... 13
Option 1: Set inside antenna on a desktop ............................................................................................................ 13
Option 2: Mount inside antenna to a wall ............................................................................................................... 14
Chapter 4: System Configuration ......................................................................................................................................... 15
4.1 Recommendations for improving install ................................................................................................................. 15
Chapter 5: Troubleshooting .................................................................................................................................................. 15
5.1 Removing antenna from window ............................................................................................................................ 15
Chapter 6: Product specifications ........................................................................................................................................ 16
6.1 Regulatory Information ........................................................................................................................................... 17
6.2 Trademarks ............................................................................................................................................................ 17
Copyright Notice .................................................................................................................................................... 17
Chapter 7: Warranty ............................................................................................................................................................... 18
7.1 Three-Year Product Warranty ................................................................................................................................ 18
Limitations of Warranty, Damages and Liability ..................................................................................................... 18

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pg. 3
CHAPTER 1: INTRODUCTION
1.1 In the box
Remove Contents from packaging
• Receiving Unit and Cable RG-174 (30 ft)
• Inside Antenna
• Window entry cable protector
• Inside Cable RG-174 Cable (10 ft)
• Power Injector
• Power Supply
1.2 Product features
• Band 13
• Max EIRP: DL +11.5 dBm / UL +30dBm
• IP66 Weatherproof booster can be mounted inside or outside, multiple mounting options
• EZ-Connect app features signal meter to aid installation
• Features Extended Range Technology (ERT) to maximize performance
1.3 How it works
1.4 EZ Connect app
Available on the Google Play and Apple app store. Search SC-EZConnect and download SureCall’s EZ
Connect app for easy installation.
The receiving unit is aimed towards the
cell tower
The inside antenna is aimed towards the
area signal is most needed

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Getting to know the EZ Connect app
Using the app to wirelessly connect to your booster provides you with real-time feedback while positioning both
components of your booster system.
Once you’ve creating a ‘soft install’ (see page 4), use feedback shown on the app to find the best placement for your
receiving unit and inside antenna.
Then get real-time feedback on your placement. Use the app to verify there’s enough separation between the
components.
CHAPTER 2: BEFORE INSTALLATION
2.1 Create a soft install
Begin by assessing your interior space.
• Where is your strongest signal found inside? Place the receiving unit in that general location
o Note that if your signal is extremely low inside, your antenna will need to be mounted outside, where it
can ‘see’ your cell tower.
o Maintain a distance of at least 20 feet if the receiving unit is placed outside or at least 30 ft if your
receiving unit is placed inside.
• Where do you need signal the most? The inside antenna will be located here.
o Note that it needs to point away from the receiving unit and towards the area you need signal with
minimal obstructions between it and your devices
Little to no signal
detected. You’ll need to
look to mount the
receiving unit outside.
Poor
Weak signal, but good
enough signal for minimal
results. Mount outside for
better results.
OK
Received signal is good.
You could leave the
receiving unit in this area
You could also mount the
receiving unit outside if
you desire better results
or if oscillation is
indicated in the second
graph.
GOOD
Received signal is very
strong! You could also
look to mount the
receiving unit outside if
you desire better results
or if oscillation is
indicated in the second
graph.
GREAT

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pg. 5
After placing the components in their approximate locations– with the receiving unit in the location with best signal and
indoor antenna facing the area signal is needed -- connect the cables between the components and add power.
If placing the receiving unit outside, run the cable through the nearest window, slide the cable protector up the line to
the window opening.
2.2 Use the app to pair with your EZ Connect
2.3 Next steps
1. Next you will be fine tuning the exact location and position of the components using some general guidelines
provided below and by reading the feedback you see on the SureCall app on your phone.
2. Once you’ve confirmed optimum placement for both components, choose the install method that suits the locations
you identified.
3. Finally, instructions for each install method are listed in Chapter 3. Follow the instructions for your chosen method
and secure the components in place.
EZ Connect component assembly
Cable
Receiving unit
Power injector
Power supply
Window-entry
cable
Inside antenna

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2.4 Important
Note the most important factors which determine your system performance.
FIRST: Capture the best possible signal with the receiving unit
Your EZ Connect performance is largely determined by the signal
received by the receiving unit. Make sure that you receive reliable
signal where your receiving unit is placed (indicated in your SureCall
app).
NOTE: The weaker your received signal, the more limited performance
will be indoors.
SECOND: Ensure adequate separation of the receiving unit and
the inside antenna
Better separation means better performance. Maintain a distance of
at least 20 feet (if the receiving unit is placed outside) or at least 30
feet (if placed inside.)
Also, ensure the components are aimed away from one another.
2.5 Positioning your receiving unit
The receiving unit is placed in the area you find the strongest signal with the logo side aiming toward the Verizon tower.
Receiving unit - Front
View
Receiving unit - Back
View
Receiving unit - Back
view with cover plate
removed
The receiving unit is aimed towards the cell tower
Ensure proper separation between components
Maintain a distance of at least 20 feet (if the receiving
unit is placed outside) or at least 30 feet (if placed
inside).

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Multiple mounting options are provided:
a. Inside window mount
b. Outside wall mount
c. Outside pole mount (recommended)
Roof mounting your receiving unit is recommended as it will provide the best performance. However, wall mounting and
inside window mounting are alternative options that may provide acceptable performance if adequate signal is captured
by the receiving unit and maximum separation is achieved between the components.
Follow these basic guidelines to identify the best placement.
• Use the SureCall App to help you find the best location.
• At least 30 ft of separation is needed when placing the receiving unit inside.
• Your re c e iving unit will need to be installe d ou tside if –
• Your b e st inside signal measurement is less th an ‘Good’
• 30 ft of separation cannot be achieved between the two units
Caution: Do not permanently affix any components until your EZ Connect installation has been tested.

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2.6 Placing your inside antenna
The inside antenna is placed where signal is needed and adequately distanced from your receiving unit.
Once the best location is identified, choose your preferred surface: wall mount or desktop placement.
a. Desktop – set inside antenna on chosen surface
b. Wall-mount – The hardware for wall mounting is provided. See installation chapter for instructions.
Follow these basic guidelines to identify the best placement.
• At least 30 ft of separation is needed when placing the receiving unit inside.
• Use the SureCall App to help you find the best location. The app will indicate if enough separation has been
achieved between the components. It is important to identify a place with adequate separation to achieve
optimal system performance.
• Caution: Do not affix any components until your EZ Connect installation has been tested.
Using the SureCall app to place your inside antenna
Receiving unit
Poor
Separation
Ok
Separation
Great
Separation
Good
Separation

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pg. 9
CHAPTER 3: INSTALLATION
3.1 Receiving unit installation
Multiple mounting options are provided: Roof mount (recommended), wall mount and window mount
Multiple mounting options are provided:
a. Roof mount (recommended)
b. Wall mount
c. Inside window mount
Receiving unit - Front
View
Receiving unit - Back
View
Roof Pole mount hardware
Wall mount hardware
Window mount adhesive

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pg. 10
Option 1: Roof Mount
If you do not receive good enough signal at an inside window or wall as when tested with
your SureCall app then the receiving unit should be placed outside with line-of-sight to the
tower.
Roof mounting your receiving unit
To ro of m ou nt yo ur r ec ei v in g un it , ensure that the mounting area has at least a 12-inch radius clear of obstructions
and other radiating elements and orient the unit with the cable at the bottom and SureCall logo aiming towards your
nearest tower.
Remove the cover plate from the receiving unit then assemble the L-bracket to the back of the receiving unit as
shown.
Assemble the u-bolt, nuts and washers onto a pole or pipe (not provided) as shown in the illustration. Keep the
connections loose enough to allow the antenna to rotate until the optimum direction is found. Assemble the u-bolt,
nuts and washers onto a pole or pipe (not provided) If needed you can order a pole mount online, Part #SC-Mount-
JBar.
Receiving unit – Back view. For pole
mounting, remove the cover plate
Cover plate
Receiving unit – Add the L-bracket then
assemble the hardware to a pole (not provided)
Roof pole mount
hardware
L- bracket
U-bolts
Nuts and
washers

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pg. 11
Option 2: Wall mount
To wa ll m ou nt yo ur r ec ei v in g unit, ensure that the vertical mounting area has at least a 12-inch
radius clear of obstructions and other radiating elements with the cable at the bottom and
SureCall logo aiming towards your nearest tower and away from your inside antenna.
The receiving unit should be placed outside with line of sight to the tower
Please note: Be sure to provide enough separation from inside antenna - at least 25 ft.
Using the plate, mark position of desired screw placement and screw wall plate into place with the slide panel
protruding towards you (see illustration).
Slide receiving unit securely onto wall plate.
Wall-mounting your receiving unit
Receiving unit - Back view with cover plate shown.
For wall mounting, first remove the cover plate
Cover plate
Receiving unit - Back view with cover plate removed and
wall mount hardware added
Wall mount hardware
Wall plate
Mounting plate

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pg. 12
Option 3: Window mount
Once you have determined that an inside window location receives good signal strength,
place the receiving unit in that location, with the logo side of the unit aimed outside
toward the signal tower.
To wi nd ow m ou nt y o u r r ec ei vi n g un it , fir st e ns ur e t ha t the mounting area has at least a
12-inch radius clear of obstructions. Note the cable should be oriented as shown with
the cable at the bottom hanging down and the side with SureCall logo aiming outside
towards your nearest tower. Also note, it should aim away from your inside antenna.
Adhesive tape is provided for mounting on window surface. Note, before final placement, consider that the adhesive
will create a secure bond to the surface. To remove the antenna from the window surface, see, “Removing Antenna
from Window” on page 15.
Once the best mounting location has been identified, prepare the area by cleaning it first (rubbing alcohol, window
cleaner and similar solutions work well). Once the area has thoroughly dried, mount the antenna by removing the
paper backing from the adhesive padding and firmly pressing it against the cleaned area.
Note: ensure the antenna is mounted vertically with the cable pointing down for the best performance.
Window mounting your receiving unit
Mounting
adhesive
SureCall Logo
Mounting
adhesive
Adhesive for window
mount option

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pg. 13
3.2 Inside antenna installation
Choose to set on a desktop or mount to a wall. Ensure the antenna is placed vertically with the cable pointing down
for the best performance.
Option 1: Set inside antenna on a desktop
Place inside antenna on a desktop surface. Ensure the antenna is placed vertically with the cable pointing down for
the best performance.
Inside antenna -- front side
Inside antenna -- back side
Inside antenna placed on desktop

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pg. 14
Option 2: Mount inside antenna to a wall
To wall mount your receiving unit, ensure that the vertical mounting area has at
least a 12-inch radius clear of obstructions and other radiating elements with the
cable at the bottom and SureCall logo aiming towards the area you need signal.
First, remove the cover plate from the back of the antenna. Once the back plate has been removed, identify the 4
pre-drilled holes are provided and install the mounting bracket on the antenna using the 4 screws that were used for
the back plate.
Next, using the wall plate, mark position of desired screw placement and screw wall plate into place with the slide
panel protruding towards you (see illustration). Slide antenna securely onto wall plate.
Cover plate
Inside antenna - Back view. First remove the
cover plate.
Inside antenna - Back view.
Next, use cover plate
screws to attach mounting
plate
Mounting plate
Inside antenna - Front view.
Mark position of wall plate and
screw into place
Wall plate
Wall mount hardware

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CHAPTER 4: SYSTEM CONFIGURATION
4.1 Recommendations for improving install
● The inside antenna should be 30 ft. away from receiving unit if installed inside and 25 ft. away if installed
outside.
● Confirm the inside antenna is pointing away from the receiving unit
● If the receiving unit is installed inside, the antenna should be installed in another room to allow for proper
isolation. Refer to your app for proper isolation.
CHAPTER 5: TROUBLESHOOTING
The EZ Connect is designed to provide a simple installation process and will indicate it's working properly by a green
light found on the power injector. If the booster isn't receiving enough power or isn't working properly, the LED light
on the power supply will be red instead of green. If this is the case, please contact Verizon's support team.
For help during installation, contact SureCall Support – email: [email protected] or call: 888-365-6283 (Available
Monday – Friday, 7am – 5pm Pacific Time).
5.1 Removing antenna from window
Before final placement, please consider that the adhesive will create a secure bond to the surface. Should you need
to remove the antenna, see the steps below:
1. Remove the antenna from the window. Disconnect or unplug the receiving unit system before proceeding.
Use a plastic putty knife or similar tool to gently remove it from the window. This may take some time, but
never push/pull too hard or use any metal objects like a screwdriver, because it could result in breaking
the glass and possible injury.
2. Remove the adhesive from the window. To loosen the adhesive prior to removal, use a heat source like a hair
dryer. Apply rubbing alcohol, WD-40 or a similar solvent using a cloth or a pre-saturated wipe to the residue and
surrounding area. Use a stainless-steel blade approved for use on glass to firmly scrape any remaining adhesive
pad from the window surface. Apply additional solvent as needed. Once complete, use window cleaner to clean
the area and check for remaining residue.
3. Remove remaining adhesive from the unit. Use fingers to remove remaining residue from the unit.

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pg. 16
CHAPTER 6: PRODUCT SPECIFICATIONS
Name EZ Connect
Model: SC-EZ-Connect
Certifications: RSN-EZCONNECT FCC (North America)
Type
Single band
Bands supported
13
UPLINK (776-787 MHz)
System gain (dB）
64
Active gain (dB）
64
10 ft cable signal loss (dB）
2.5
30 ft cable signal loss (dB）
7
Receiving unit gain (including 30 ft cable) (dB)
57
Max output power (dBm)
25
Receiving unit antenna gain (dBi)
5
EIRP (dBm)
30
Noise Figure (dB)
5
DOWNLINK (746-757 MHz)
System gain
71
Active gain (dB）
71
10 ft cable signal loss (dB）
2.5
30 ft cable signal loss (dB）
7
Receiving unit gain (including 30 ft cable) (dB)
64
Max output power (dBm)
16
Receiving unit antenna gain (dBi)
5
EIRP (dBm）
11.5
Noise figure (dB）
6
GENERAL
Monitoring function
BLE
Power supply
Input:100-120 VAC; Output: DC12V/1A
Power supply cable length
6 ft
Power consumption
<9W
Operating temperature
14°F to 131°F
Receiving unit size
8.5" x 7.0" x 3.3"
Receiving unit installation
Pole, Wall, Windowsill
Coax cable (integrated)
30' RG-174 with SMA Connector
Waterproof level of receiving unit
IP65
POWER BOX
RF connector
SMA
Coax cable (power injector to inside antenna)
10' RG-174 with SMA Connector
Power port
DC 2.1
Insertion loss (dB)
0.5
LED
Red/green bi-color LED: red light (device not properly connected).
Green light (working fine).

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pg. 17
INDOOR ANTENNA
Indoor antenna size
8.5" x 7.2" x 2.5"
Indoor antenna installation
Desktop, Wall
Connector
SMA
Antenna gain (dBi)
5
6.1 Regulatory Information
THIS IS A CONSUMER DEVICE
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent.
Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on
their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be
installed at least 20 cm (8 Inches) from any person. You MUST cease operating this device immediately if requested by the
FCC or a licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.
This device may be operated ONLY in a fixed location for in-building use.
CLASS B EQUIPMENT: This equipment has been tested to and found to be within the acceptable limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a residential environment.
This equipment generates radio frequency energy and is designed for use in accordance with the manufacturer’s user manual.
However, there is no guarantee that interference will not occur in any particular installation. If this equipment causes harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged
to try to correct the interference by one or more of the following measures.
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and the receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
● Consult the dealer or an experienced radio/television technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
RF Exposure: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 32 cm between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
6.2 Trademarks
SureCall is a registered trademark of SureCall Inc. All other trademarks and product names mentioned herein are the property
of their respective owners. The information contained herein is subject to change without notice.
Copyright Notice
This document is copyrighted. No part of this document may be reproduced in any form without the written permission of the
copyright owner.
Copyright © SureCall, 2023. All rights reserved.

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pg. 18
CHAPTER 7: WARRANTY
Activate your product warranty at www.surecall.com/ACTIVATE
For questions regarding your warranty, contact a SureCall representative at 1-888-365-6283 or email
[email protected].
SureCall products are covered under a three-year product warranty from the date of purchase.
This protects the customer from any defects or problems the product may have that are solely the fault of SureCall.
Incorrect installation or misuse will void this warranty. Upon the return of a defective product, SureCall will issue the
customer a working replacement. All returned packages should contain all products distributed.
7.1 Three-Year Product Warranty
SureCall warrants its products for years it commits and starts from the date of purchase against defects in workmanship and/or
materials. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective
packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed
clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the SureCall Return Department toll-free at 1-888-365-6283.
Any returns received by SureCall without an RMA number clearly printed on the outside of the shipping container will be
returned to sender. In order to receive full credit for signal boosters, all accessories originally included in the signal booster box
must be returned with the signal booster. (The Buyer does not need to include accessories sold in addition to the signal
booster, such as antennas or cables.) This warranty does not apply to any product determined by SureCall to have been
subjected to misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.
SureCall warrants to the Buyer that each of its products, when shipped, will be free from defects in material and workmanship,
and will perform in full accordance with applicable specifications. The limit of liability under this warranty is, at SureCall’s option,
to repair or replace any product or part thereof which was purchased up to THREE YEARS. Warranty returns must first be
authorized in writing by SureCall.
Disassembly of any SureCall product by anyone other than an authorized representative of SureCall voids this warranty in its
entirety. SureCall reserves the right to make changes in any of its products without incurring any obligation to make the same
changes on previously delivered products. As a condition to the warranties provided for herein, the Buyer will prepay the
shipping charges for all products returned to SureCall for repair, and SureCall will pay the return shipping with the exception of
products returned from outside the United States, in which case the Buyer will pay the shipping charges. The Buyer will pay the
cost of inspecting and testing any goods returned under the warranty or otherwise, which are found to meet the applicable
specifications or which are not defective or not covered by this warranty.
Products sold by SureCall shall not be considered defective or non-conforming to the Buyer’s order if they satisfactorily fulfill
the performance requirements that were published in the product specification literature, or in accordance with samples
provided by SureCall. This warranty shall not apply to any products or parts thereof which have been subject to accident,
negligence, alteration, abuse, or misuse. SureCall makes no warranty whatsoever in respect to accessories or parts not
supplied by it.
Limitations of Warranty, Damages and Liability
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR
REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES,
CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT,
ORAL OR IN WRITING. SURECALL AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE
PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR SERVICE FURNISHED
OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF CLAIM OR DISPUTE. IN NO EVENT SHALL
SURECALL BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California, and any
controversy that cannot be settled directly shall be settled by arbitration in California in accordance with the rules then
prevailing of the American Arbitration Association, and judgment upon the award rendered may be entered in any court having
jurisdiction thereof. If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then
such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without affecting in any way
the remaining provisions hereof.

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pg. 19
SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied
warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in
its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or
consequential damages due to omissions or errors. The information and specifications in this document are subject to change
without notice.

SureCall
48346 Milmont Drive
Fremont, California 94538, USA
888.365.6283
www.surecall.com