SureCall SC5000-80-RM User manual

Cellular Signal Booster for voice and 4G data
with Built-In Sentry Monitoring
FORCE5™2.0 Industrial
Installation and User Guide
Activate your warranty at surecall.com/activate
For technical support:
Email: [email protected] | Call: 1-888-365-6283
Available Monday – Friday, 7am – 5pm PST
01.16.09

CONTENTS
Chapter 1: Introduction.................................................................................................................................................................3
1.1 Package Contents ........................................................................................................................................................................................ 3
1.2 Features & Benets ....................................................................................................................................................................................... 3
1.3 Additional Items Needed ............................................................................................................................................................................... 3
1.4 How Cellular Signal Boosters Work ............................................................................................................................................................... 4
Chapter 2: Safety..........................................................................................................................................................................4
2.1 Safety Warnings............................................................................................................................................................................................ 4
Chapter 3: Planning The Installation .............................................................................................................................................6
3.1 Installation Overview ..................................................................................................................................................................................... 6
3.2 Exterior Antenna ........................................................................................................................................................................................... 7
3.3 Interior Antennas........................................................................................................................................................................................... 8
3.4 Antenna Separation ...................................................................................................................................................................................... 9
3.5 Calculating Signal Strength ......................................................................................................................................................................... 10
3.6 Booster Location ........................................................................................................................................................................................ 12
3.7 Accessories ................................................................................................................................................................................................ 12
3.8 Need Help? ................................................................................................................................................................................................ 12
Chapter 4. Installation.................................................................................................................................................................13
4.1 Soft Installation ........................................................................................................................................................................................... 13
4.2 Exterior Antenna ........................................................................................................................................................................................ 13
4.3 Interior Antennas......................................................................................................................................................................................... 14
4.4 Mounting the BDA....................................................................................................................................................................................... 15
Chapter 5: Conguration & Testing .............................................................................................................................................16
5.1 Powering on the BDA.................................................................................................................................................................................. 16
5.2 DIP Switch Conguration ............................................................................................................................................................................ 16
5.3. DIP Switch organization ............................................................................................................................................................................. 17
5.4 LED Conditions........................................................................................................................................................................................... 18
5.5 Testing & Troubleshooting ........................................................................................................................................................................... 19
Chapter 6: Sentry Conguration .................................................................................................................................................20
6.1 Software Installation.................................................................................................................................................................................... 20
6.2 Hardware Installation................................................................................................................................................................................... 20
6.3 User Registration ........................................................................................................................................................................................ 21
6.4 Device Registration ..................................................................................................................................................................................... 22
6.5 Device Conguration ................................................................................................................................................................................... 22
6.6 Using Antenna Placement Tool.................................................................................................................................................................... 25
6.7 Over Power Alert......................................................................................................................................................................................... 26
Chapter 7: Specications............................................................................................................................................................28
Chapter 8: Warranty....................................................................................................................................................................30
8.1 Warranty Periods ........................................................................................................................................................................................ 30
8.2 Three-Year Product Warranty ...................................................................................................................................................................... 30
8.3 Limitations of Warranty, Damages and Liability............................................................................................................................................. 31
8.4 FCC Compliance ........................................................................................................................................................................................ 31
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Table of Contents

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Introduction
CHAPTER 1: INTRODUCTION
Introducing SureCall’s Force5 2.0 Industrial Booster. Please read this entire manual before proceeding.
1.1 Package Contents
Your booster box contains the following items:
• (1) Force5 2.0 Industrial Booster and mounting kit
• (8) SC-222W Dome Antennas
• (1) 75 ft. Length of SC-400 Low Loss Cable
• (2) SC-WS-4 four-way splitters
• (1) SC-WS-2 two-way splitter
• (26) NC Connectors
1.2 Features & Benets
The booster oers the following features and benets:
• Five band signal booster that enhances cellular voice, text and 4G LTE signals
• Extends cellular signals in areas with poor coverage due to geographical location and/or building design
• Highly linear amplier producing the fastest 4G LTE data rates
• Powerful in-building booster with 31 dB of adjustable gain level
• Automatic oscillation detection and protection system powers down the booster to prevent harmful radio
interference
• Maximum output power is 3 watts EIRP for Cellular, 2 watts EIRP for PCS and 1 watt for AWS 1710-1755 MHz
bands. Fixed stations operating in the 1710-1755 MHz bands are limited to a maximum antenna height of 10
meters above ground
1.3 Additional Items Needed
The booster requires the following additional components for a complete installation:
• An outside antenna, such as the SC-230W Yagi antenna or SC-288W omni antenna
• Sucient low loss 50 ohm interior/exterior cable
• Cable splitter if installing multiple antennas
• Multiple antennas (such as the SC-222W, omni-directional domes by SureCall)
• Grounded surge suppressor for DC power supply
• Lightning surge protector (SC-LP)

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1.4 How Cellular Signal Boosters Work
The Force5 2.0 booster amplies cellular signals from the nearest tower to phones in a building and from those phones
back to the tower to compensate for weak reception caused by distance, topography, building structure, among other
reasons.
The booster receives the signal from an outside antenna, amplies that signal and rebroadcasts it indoors via the interior
antenna(s) where it is received by cellular devices. The interior antennas also pick up signals from cellular devices and
pass them to the booster. The booster amplies these signals and passes them to the exterior antenna for rebroadcast
back to the tower.
CHAPTER 2: SAFETY
This chapter contains important safety information designed to prevent personal injury, equipment malfunction, and/or
radio interference. You are responsible for ensuring a safe installation.
2.1 Safety Warnings
• You are responsible for knowing and following all applicable codes and regulations and for obtaining all required
permits and inspections.
• Follow all safety precautions contained in this Installation Manual.
• The installation process may require working in high locations such as roofs and/or ladders. Follow applicable
safety regulations and best practices to injury. Take care not to drop objects o any high area. Cordon o ground
areas directly below roof or ladder work.
• Always use appropriate personal protective equipment such as goggles, gloves, hard hat, etc. as needed or
required.
Safety
WARNING: FAILURE TO EXERCISE CAUTION WHEN
WORKING IN HIGH AREAS COULD CAUSE A FALL
AND PERSONAL INJURY.


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• Some components may be heavy and/or bulky. Always use proper lifting and carrying techniques when handling
components, especially when working on a ladder, roof, or other area with a fall hazard.
• The exterior antenna must not be co-located or operating in conjunction with any other antenna.
• Always use a properly installed SureCall lightning protector between the exterior antenna and the booster.
• Always power o the booster before working on the roof of the building or anywhere in close proximity to the
external antenna.
• Allow at least 24 inches (60 cm) of separation between interior antennas and humans or animals.
• Allow at least 24 inches (60 cm) of separation between exterior antennas and all persons.
• Comply with all antenna separation requirements to prevent signal oscillation.
CAUTION: SIGNAL OSCILLATION CAN CAUSE
RADIO INTERFERENCE WITH CELLULAR TOWERS
AND RESULT IN CIVIL AND/OR CRIMINAL
PENALTIES.
CAUTION: FAILURE TO PROPERLY INSTALL A
LIGHTNING PROTECTOR CAN RESULT IN DAM-
AGE TO THE BOOSTER, ANTENNAS, AND WIRING.

Safety


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Planning
CHAPTER 3: PLANNING THE INSTALLATION
3.1 Installation Overview
Typically, a BDA installation follows these steps:
1. Decide what type of exterior antenna to use, and where to mount it. You will use either an omnidirectional antenna,
mounted vertically, or a directional Yagi antenna, pointed directly at the radio tower (line of sight). The antenna will
normally be mounted on the roof of the building or wall with the strongest signal. A grounded lightning protector is
required between the exterior antenna and the BDA.
2. Decide where to mount the interior antenna(s), being sure to take separation requirements into account. Long,
narrow spaces benet most from directional at-panel antennas, while more square spaces benet more from
omnidirectional dome antennas.
3. Decide where to mount the BDA. This should be in a secure indoor location near a grounded power source.
4. Decide where to route the cables between the exterior antenna and the BDA and between the BDA and interior
antennas.
5. Install the antennas as described in their respective Installation Manuals.
6. Route the cables to the BDA location.
7. Install the BDA as described in this manual.
8. Power on the BDA and perform conguration and testing explained in Chapter 5.
Important Installation Safety Precautions:
CAUTION: FAILURE TO PROPERLY INSTALL A
LIGHTNING PROTECTOR CAN RESULT IN DAMAGE
TO THE BDA, ANTENNAS, AND WIRING.
• Some components may be heavy and/or bulky. Always use proper lifting and carrying techniques when handling
components, especially when working on a ladder, roof, or other area with a fall hazard.
• The exterior antenna must not be co-located or operating in conjunction with any other antenna.
• Always use a properly installed SureCall lightning protector between the exterior antenna and the BDA.
• Always power o the BDA before working on the roof of the building, or anywhere in close proximity to the external
antenna.

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Planning
• Allow at least 24 inches (60cm) of separation between interior antennas and humans or animals.
• Allow at least 24 inches (60cm) of separation between exterior antennas and all persons.
• Comply with all antenna separation requirements to prevent signal oscillation.
CAUTION: SIGNAL OSCILLATION CAN CAUSE
RADIO INTERFERENCE WITH RADIO TOWERS AND
RESULT IN CIVIL AND/OR CRIMINAL PENALTIES.
3.2 Exterior Antenna
You may use either an omnidirectional antenna that covers at areas with no obstructions or a directional Yagi antenna
to point directly at the tower. The omnidirectional antenna receives and transmits signals over a horizontal 360-degree
circle. The Yagi antenna receives and transmits signals over a focused area and must be aimed directly (line of sight)
toward the radio tower that provides the strongest signal to the building.
The exterior antenna and mast (if any) must be mounted in a location that meets all of the following criteria:
• Best signal strength.
• Not co-located with other antennas or used in conjunction with other antennas.
• Away from all power lines.
• At least 6 ft. from lightning rod antennas.
• At least 24 in. from any person.

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Planning
3.3 Interior Antennas
You may use any combination of omnidirectional (dome) and/or directional (at panel) interior antennas to obtain
balanced signal strength throughout the structure.
Dome antennas provide 360-degree hemispherical coverage suitable for mostly square areas, while at panel antennas
provide a focused zone of coverage suitable for long narrow areas. The example above uses two dome antennas and
one panel antenna to provide full coverage
Keep in mind that oor structures in multistory buildings can cause signicant signal loss, which means that you may
need to install interior antennas on more than one oor. Here is an example of a multistory installation:

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Planning Planning
Note: You may not need antennas on every oor of a multistory building, depending on factors such as building
material, BDA gain, etc.
3.4 Antenna Separation
Proper antenna separation prevents signal oscillation (feedback) that can interfere with the radio tower. Separation is
measured in a straight line from the exterior antenna to the closest interior antenna. The closest allowable distance
depends on a number of factors, such as BDA gain level, building material, etc. Recommended separation distances
are:
Amplier gain Min. separation (ad)
40 dB 5’-6’
45 dB 15’-20’
50 dB 50’
55 dB 60’
65 dB 75-80’
70 dB 100’
75 dB 100’-120’
80 dB 120’-180’
Vertical separation is more important than horizontal separation. If you are unable to obtain the required separation
horizontally, try raising the exterior antenna. You may also try reducing the BDA gain as described in Chapter 5 of this
manual.

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Planning
Antenna Safety Precautions:
You can mix and match dome and directional antennas as needed to obtain proper coverage throughout the building
or area where you need to boost the signal. If you use a Yagi exterior antenna, you should normally aim it away from all
interior antennas, regardless of separation, to prevent oscillation.
3.5 Calculating Signal Strength
You can calculate the number of antennas you will need using the following parameters (in dB):
• Outside signal level (OSL): This is the signal strength at the exterior antenna location and will always be a negative
number that will usually fall between -50 and -100 dBm. Calls will drop at levels of about -100 dB and lower. A
system installed in an area where the signal is -85 or worse will require some detailed engineering to achieve an
acceptable solution.
• Outside antenna gain (OAG): This is the signal boost provided by the exterior antenna and is always a positive
number with SureCall antennas.
SC-288W omni +3
OAG Gain
CAUTION: SIGNAL OSCILLATION CAN CAUSE
RADIO INTERFERENCE WITH RADIO TOWERS AND RESULT
IN CIVIL AND/OR CRIMINAL PENALTIES.
OK
Antenna Aiming

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Planning
• Inside antenna gain (IAG): This is the signal boost provided by an interior antenna and is always a positive
number with SureCall antennas.
• Cable loss (CL): This is the signal loss caused by the cable and is always a negative number.
• Splitter loss (SL): This is the signal loss caused by a splitter (used if you are installing multiple antennas).
• Booster gain (AG): Number of decibels of amplication provided by the booster (rated gain less any
attenuation, as described in Chapter 5 of this manual). This is always a positive number.
The signal strength S at an interior antenna equals OSL+OAG+IAG+CL+SL+AG.
2-way -3
3-way -5
4-way -6
SL Loss
SC-222W omni dome +3
IAG Gain
20 ft. SC-400 -1 dB / -2 dB
30 ft. SC-400 -2 dB / -4 dB
50 ft. SC-400 -3 dB / -6 dB
100 ft. SC-400 -4 dB / -8 dB
CL Loss

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Planning
3.6 Booster Location
Select an indoor location for the BDA that meets the following criteria:
• Wall or ceiling mounts are both acceptable.
• Near a properly grounded 110VAC outlet.
• Avoid in a tightly enclosed or overly hot spaces.
• All power and warning lights are easily visible.
• You can use the shortest cables to connect all antennas.
3.7 Accessories
The nal step in the planning process is to make sure you have all of the necessary accessories to complete the instal-
lation. You will need all of the items listed in Chapter 1 of this manual plus some or all of the following:
• Cable clips: Use these to secure the cables to interior and exterior walls/ceilings.
• Appropriately rated sealant/caulking: Use this to waterproof the opening where the cable from the exterior antenna
enters the building, if needed.
• Hand and/or power tools: As needed to complete the installation.
• Personal Equipment (PPE): Use all PPE required by local codes and/or best practices to help ensure personal
safety during installation.
Note: You may need to obtain a permit from your local building department to install the BDA and antennas. Check
your local building and/or electrical codes.
3.8 Need Help?
If you need help planning your installation, contact a qualied installer, the reseller who supplied you with the BDA, or
SureCall:
Call: 1-888-365-6283, 7 a.m. to 5 p.m.PST, Monday – Friday
Email: [email protected]
CAUTION: YOU ARE RESPONSIBLE FOR ENSURING
THAT THE INSTALLATION MEETS ALL APPLICABLE
CODES.

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Installation
CHAPTER 4. INSTALLATION
4.1 Soft Installation
Perform a “soft” installation of all components to test signal coverage and oscillation before making the installation
permanent. Avoid making holes or other permanent attachments during this phase. Refer to Chapter 5 for conguration
and testing instructions. Proceed with nal installation once conguration and testing are complete.
4.2 Exterior Antenna
Mount the exterior antenna in the location you selected during the planning process. Be sure to follow all of the
instructions included with the antenna to ensure a safe installation. Remember:
• An omni-directional antenna (e.g., SC-288W) must be mounted vertically.
• A directional Yagi antenna (e.g., SC-230W) must be mounted horizontally and be aimed at the desired cellular
tower (line of sight)
• Mount the antenna.
• Connect a length of cable to the antenna and tighten.
• Run the cable along the planned route.
• Install a properly grounded SC-LP lightning protector.
• Seal any holes you make in the outside of the building with caulking or sealant.
WARNING: FAILURE TO EXERCISE CAUTION WHEN
WORKING IN HIGH AREAS COULD CAUSE A FALL AND
PERSONAL INJURY.
WARNING: DO NOT TOUCH ANY LIVE ELECTRICAL
WIRES OR ALLOW THE ANTENNA OR CABLING TO
TOUCH ANY LIVE ELECTRICAL WIRES.
CAUTION: AVOID AIMING A YAGI ANTENNA TOWARD
ANY INTERIOR ANTENNA.

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Installation
4.3 Interior Antennas
Mount the interior antenna(s) in the location(s) you selected when planning. Follow all instructions included with the
antenna(s) to ensure the installation(s) are implemented properly.
Here are a few reminders and essential steps:
• Dome antennas are mounted on the ceiling as close to the center of the desired coverage area as possible, domed
(convex) side pointing down.
• Flat panel antennas should be wall-mounted as close as possible to the center of the wall, or at one end of long
narrow space.
• Mount the antenna(s).
• Connect a length of cable to the antenna and tighten.
• For multiple antennas, run the cable to the splitter location and connect the cable to one of the outputs on the
splitter.
• Connect another length of cable to the input side of the splitter (if used) and run this cable to the BDA location.
• It is important to keep the cable runs equal or use taps to ensure a harmonious install.
CAUTION: VERIFY THAT ALL INTERIOR ANTENNAS MEET
THE SEPARATION REQUIREMENTS DESCRIBED IN THE
PREVIOUS CHAPTER, AND THAT NO ANTENNA IS AIMED
TOWARD THE EXTERIOR ANTENNA.
CAUTION: DO NOT CONNECT AN INTERIOR ANTENNA TO
THE SPLITTER INPUT.

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Installation
4.4 Mounting the BDA
Mount the booster as follows:
• Verify that the selected location meets all criteria described in the previous chapter.
• Attach the included mounting kit to the booster using the screws provided. Tighten the screws by hand with a
screwdriver until tight plus 1/4 to 1/2 turn. Do not over-tighten.
• Mount a 24 inch x 24 inch x 3⁄4 inch thick sheet of plywood on top of sheetrock, secured into wall studs where the
booster is to be placed. The plywood should be ush against wall.
• Once the plywood is secure, attach booster to the plywood base using the screws provided. In most installations,
the housing will be oriented so the I/O ports are facing down.
• Connect the outdoor antenna cable to the signal booster connector port marked OUTSIDE and tighten the
connection.
• Connect the outdoor antenna cable to the signal booster connector port marked INSIDE and tighten the connection.
CAUTION: DO NOT POWER ON THE BDA UNTIL
INSTRUCTED TO DO SO.
CAUTION: NEVER POWER ON THE BDA WHEN ANY
ANTENNAS ARE DISCONNECTED AS THIS COULD
DAMAGE THE BDA.

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Installation
CHAPTER 5: CONFIGURATION & TESTING
5.1 Powering on the BDA
To power on the booster:
1. Make sure that exterior and interior antenna cables are rmly connected to the proper ports on the booster.
2. Plug a surge suppressor into a grounded 110 VAC wall outlet.
3. Plug the AC end of the supplied power adapter into the surge suppressor.
4. Plug the DC end of the power adapter into the Power port on the booster.
5. Verify that the green Power light is illuminated.
6. When the booster is turned on, the band lights will ash red and yellow for approximately 10 seconds.
CAUTION: ONLY USE THE POWER SUPPLY INCLUDED
WITH THE BDA. USE OF ANOTHER POWER SUPPLY
COULD DAMAGE THE BDA AND/OR POWER SUPPLY.
CAUTION: DO NOT PROCEED BEYOND THIS POINT
UNTIL THE BDA IS POWERED ON AND NO RED WARNING
LIGHTS ARE ILLUMINATED.
5.2 DIP Switch Conguration
By default, your booster ships with all DIP switches turned OFF to provide maximum gain in all channels. This should
always be your starting point whenever installing or reinstalling the booster. When the booster is turned on, the band
lights will ash red and yellow for approximately 10 seconds. The following diagrams and notes explain how to interpret,
and use, these switch banks.

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5.3. DIP Switch organization
1. LTE-UL AT&T (707 MHz) DIP switches control LTE uplink (switch 1-5)
2. LTE-DL (728-757 MHz) DIP switches control LTE downlink (switch 1-5)
3. LTE-UL Verizon (781 MHz) DIP switches control LTE uplink (switch 1-5)
4. CELLULAR-UL (800 MHz) DIP switches control Cellular uplink (switch 1-5)
5. CELLULAR-DL (800 MHz) DIP switches control Cellular downlink (switch 1-5)
6. PCS-UL (1900 MHz) DIP switches control PCS uplink (switch 1-5)
7. PCS-DL (1900 MHz) DIP switches control PCS downlink (switch 1-5)
8. AWS-UL (2100 MHz) DIP switches control AWS uplink (switch 1-5)
9. AWS-DL (2100 MHz) DIP switches control AWS downlink (switch 1-5)
Switches should be OFF unless red ashing lights occur for a channel or channels. Red ashing lights indicate the
system has detected oscillation for the corresponding channel(s). They then turn o if adjustments are not made.
When adjusting the booster, full power is not always the best option. Your goal is to obtain a usable signal in as
many areas of the building as possible.
UPLINK
DOWNLINK
124 8
16
124 8
16
1 2 3 4 5
PS-ULPS700-DL
1 2 4 8 161 2 4 8 16
1 2 3 4 5
Switch 1 Switch 2 Switch 3 Switch 4 Switch 5
1 dB 2 dB 4 dB 8 dB 16 dB
Additive combination eects:
• Switch 1 (1 dB) + Switch 2 (2 dB) = 3 dB attenuation
• Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) = 7 dB attenuation
• Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) = 15 dB attenuation
• Switch 1 (1 dB) + Switch 2 (2 dB) + Switch 3 (4 dB) + Switch 4 (8 dB) + Switch 5 (16 dB) = 31 dB attenuation
Conguration and Testing

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18
A few practical examples:
• Turning all switches OFF = 0 dB attenuation (booster is at full gain).
• Turning ON switch #1 in a bank = 1 dB attenuation (booster maximum gain is reduced by 1 dB).
• Turning ON switches #1, 3, and 5 in a bank = 1+4+16 dB attenuation = 21 dB attenuation. For example, in an 80
dB booster, the selected channel is reduced to 59 dB (80 dB -21 dB).
• Turning ON all switches in a bank = 1+2+4+8+16 dB attenuation = 31 dB attenuation. For example, in an 80 dB
booster, the selected channel is reduced to 49 dB (80 dB-31 dB).
When the booster is powered on, the green Power light should illuminate.
• If any of the bands are oscillating, the corresponding band lights will ash red and the corresponding band(s)
will shut o.
Note: When the booster is turned on, the band lights will ash red and yellow for approximately 10 seconds.
Note: In general, the uplink and downlink DIP switches should be set identically but this is not always the case.
5.4 LED Conditions
This section will help you interpret the LED indicators on your Force5 2.0. But rst, here are a few conguration and
testing points to keep in mind:
• When choosing a location for the outside antenna, a minimum signal reading of –100 dB is needed. A signal in
the -70 dB to -90 dB range is recommended for best performance. A signal stronger than -70 dB may cause the
aected frequency bands to stop amplifying.
• The booster gain dials should be at maximum level unless the control light for a specic frequency band is ashing
red or red-yellow. In either case, try increasing the antenna separation between the inside and outside antennas
as much as possible rst, and then restarting the booster.
• Avoid setting the gain below 35 dB, as this could cause the aected frequency band to stop amplifying.
Conguration and Testing

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Conguration and Testing
LED INDICATIONS
LED
Color
LED
Condition
Resolution
Yellow Solid The frequency band is not in use. Eventually, the band will enter sleep mode. When the light is o, it
means things are normal, and that the band is active.
Yellow Flashing The Automatic Gain Control (AGC) is self-adjusting. This occurs during normal operation.
Red Flashing The booster is receiving too much signal. Can cause the aected band to automatically turn o. If this
happens:
1. For kits using an OMNI outside antenna, relocate the outside antenna to a location where the
signal is weaker.
2. For kits using a YAGI outside antenna, turn the antenna in short increments away from the signal
source.
3. Increase the separation between antennas (more vertical separation works best).
4. Add an inline attenuator to the cable connected to the Outside port on the booster.
Red Solid The associated frequency band is o. If the red light ashes for a long time (caused by too much
signal), and then turns solid red, it means the associated frequency band has been turned o. This will
happen if the gain dial for that frequency band has been turned all the way down.
Yellow/
Red
Flashes
alternat-
ing colors
Self-oscillation has been prevented. Try this:
1. Increase the separation between the inside and outside antennas. If your booster kit uses two
directional antennas (example: outside Yagi antenna and inside panel antenna), ensure that they
are facing away from each other.
2. If the condition continues, lower the dB gain setting in small increments until the light turns o or
ashes yellow.
Refer to your Sentry Monitoring Software for more information about LED codes. Meanwhile, if you have any questions
during setup, please reach out to our U.S.-based support technicians:
Call: 1-888-365-6283
Email: [email protected]
5.5 Testing & Troubleshooting
Once the booster is powered on (and no Warning lights are on), walk around the area to assess the voice and/or
data signal in representative variety of locations. Rene the antenna locations and/or gain levels as needed, and then
complete the permanent installation when you are condent the system will perform well.
A few tips and some perspective:
• It’s not realistic to expect full reception everywhere in the building.
• As a general rule, increasing gain by 6 dB doubles the coverage distance of the interior antennas. Start at the
lowest gain and increase gradually as needed.
• If one or more red Warning lights comes on, it indicates there is oscillation in that band and adjustments are
needed.
• If you can’t get the coverage reasonably well-balanced, you may need to install an additional interior antenna and/
or a dierent type of interior antenna and/or relocate interior antennas.

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20
Sentry Conguration
CHAPTER 6: SENTRY CONFIGURATION
Sentry Software Introduction
SureCall’s Sentry is a revolutionary advancement in signal-booster management. It aids in the installation, optimization,
and ongoing management of your Force5 2.0 BDA. It provides installers with tools for seamless system congurations,
and it helps pinpoint malfunctions due to unforeseen changes in the amplier landscape, such as new towers or
repeater systems. Sentry also noties installers or end users about various parameters via email. Features include:
• Quick notication about booster changes and over-power situations.
• Allows osite monitoring and adjustments related to booster performance, such as uplink, downlink or bands.
• Helps optimize installations by monitoring and identifying the strongest signal strength available.
6.1 Software Installation
To install and congure the server, follow these steps:
• Get the SureCall Sentry software from your device supplier, or download the Windows software here:
http://www.surecall.com/product/Sentry.html.
• Install the software using the steps outlined below.
• Congure the server to a static IP or public IP address.
• In order to function on the network correctly, the server and the Force5 2.0 device must be (a) on the same
Local Area Network, or (b) the server must be the front end to the device.
• Use appropriate security software for safe and reliable operation when connected to a network.
• All device and user information will be stored on the computer.
Double-click ServerSentrySetup(V1.5).exe to start the installation, which takes you to Welcome screen.
Note: To avoid install glitches, we recommend you close all other Windows programs running
on your computer before proceeding.
After you have shut down other programs, click Next, which will take you to the User Information screen shown below.
This is where you’ll enter user information. It may be you as the installer, or you may be setting this up for someone else
who will be monitoring the system on an ongoing basis.
6.2 Hardware Installation
Once the Sentry software is installed, you can proceed to connect and congure the Force5 2.0 BDA.
• Connect the USB cable (provided) to the Booster’s USB port then connect the other end of the USB cable to the
USB port on your computer. The USB is only needed for conguration and may be disconnected once complete.
• Connect an Ethernet cable to the booster's WAN port and connect the other end to your router.
• Once the connections are made, power on the Force5 2.0 BDA.