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WARRANTY CONDITIONS
Sussex Taps Warranty covers the repair or, at Sussex’s discreon,
the replacement of any products which are defecve through faulty
workmanship or materials.
The warranty period commences from date of purchase or, for new buildings,
date of handover. To make a warranty claim, proof of purchase, handover
documentaon for new homes or equivalent documentaon must be
supplied for warranty claims to be considered. All claims are to be lodged at
point of purchase, whereby Sussex Taps Aer Sales Service Department will
then be noed.
Sussex Taps will not be liable for any subsequent claims of labour,
addional products or parts associated with alleged faulty product
for work not approved in advance in wring by Sussex Taps.
Should any warranty claim be made and service aended to by a Sussex Taps
authorized Service Agent whereby the installaon has been assessed as an
installaon fault and not a product fault , or from some other cause other than
a manufacturing defect, Sussex Taps reserves the right to charge a service fee
for aending and/or any work carried out.
Sussex Taps require adequate access to products, ngs and xtures
to undertake warranty repairs. Sussex Taps will not be responsible for any
conse que nal dama ge o r cost s where adeq uate access to pro duc t ng s a nd
xtures is not provided.
WARRANTY SHALL BE VOID FOR THE FOLLOWING REASONS
• Inability to provide proof of purchase or equivalent documentaon
• Products not installed by a licensed plumber.
(Excludes Bathroom accessories - towel rails, shelves etc.)
• Products not installed to relevant Naonal Standards
and State Regulaons.
• Products not installed in accordance with the manufacturers
installaon instrucons
• Tapware exposed to water pressures and or temperatures that exceed
stated limitaons as per the product installaon instrucons. Note: AS/
NZS 3500, 1-2003 (clause 3.3.4) species 500KPA maximum water
supply pressure at any outlet within a building for new installaons.
• Fing of other devices to the outlet of tapware. E.g. Water lters
• Fing of Sussex Taps non-approved in tap body or end of line
water ow regulang devices
• Products used for incorrect applicaons, non-potable water etc.
• Damage as a result of obstrucons due to inadequate ushing
of system before use.
• Service, repairs or with non-standard replacement parts previously
undertaken without Sussex Taps wrien approval.
• Damage to nishes by adhesives, sealant etc.
• Damage to nishes which arise from installaon or post-installaon use
• Failure to observe manufacturer’s care and cleaning instrucons
• Improper or abusive use of product, and/or damage resulng from misuse,
accident or neglect.
CARE AND CLEANING INSTRUCTIONS FOR TAPWARE
AND ACCESSORIES
• Under no circumstances should you install tapware using
acetone silicones.
• Never use harsh detergents or abrasive cleaners, as these will scratch the
surface.
• To clean, use a so cloth with warm soapy water to maintain the nish in
perfect condion for a lifeme of use.
• Use of wax based furniture cream should be avoided as this can result in a
build up of deposits, which could detract from the appearance.
• Gold plated products should always be cleaned with care using a so
dry cloth or a so cloth with warm soapy water.
• Do not use undue pressure and wipe in one direcon only.
Note: This is a summary of the Sussex Taps warranty oer for Australian
installed products. Some addional terms and condions may apply.
Sussex Taps reserves the right to alter, or amend this warranty oer in
wring at any me. Sussex Taps reserves the right to provide minor
components (eg. Handles, aerators, buons, dress rings, spindle/cartridges
and seals) as ‘Parts Only’ to the customer.
LIMITATION OF LIABILITY
Sussex Taps’ obligaons under this warranty are limited to the repair or, at
Sussex’s discreon, replacement of any products which are defecve through
faulty workmanship or materials. To the extent permied by law, Sussex Taps
will not be liable for any loss or damage to furniture, oor coverings, walls,
xtures or any other indirect or consequenal loss or damage of any kind
(including personal injury), whether due to negligence or any other cause,
which may be suered or incurred directly or indirectly as a result of or in
any way connected with the product or components, or use of the product
or components. Nothing in this warranty excludes, restricts or modies any
condion, warranty, right or remedy conferred on the customer by the Trade
Pracces Act 1974 (Cth) or any other applicable law that cannot be excluded,
restricted or modied by agreement.
DOMESTIC WARRANTY
SUSSEX TAPS PTY. LTD.
PRODUCT WARRANTY PERIOD WARRANTY DETAILS
Mixers
15 Years
Replacement product or parts. Cartridge replacement excludes damage to Ceramic
discs from pieces of copper tube, plasc, sand, dirt or thread tape etc.
Note: Pull-out nozzle and hose 1 year parts only.
2 Years On–site labour
Tapware
and Showers
15 Years
Replacement product or parts. Ceramic disc spindles replacement excludes damage to
ceramic discs from pieces of copper tube, plasc, sand, dirt or thread tape etc.
Note: Jumper valves 1 year parts only.
3 Years Rail and Hand Shower replacement product or parts
2 Years On–site labour
Accessories 15 Years Replacement product or parts
Finishes 2 Years Replacement product or parts.
sussextaps.com.au
Note: This warranty applies to purchases after 1st April 2011