SUTUS snom 720 User manual

snom 720
Quick Reference Guide
Document Number: QRG720BC5860 Document Version: 20130218.01
Answering an Incoming Call
Lift the handset to answer the incoming call.
You don’t need to press any keys. The display on the
phone states the line you are on in order entry, and
the caller ID. After answering a call you can:
•Park the call
•Put the call on local hold
•Transfer the call
•Put the call on or off speakerphone
Placing an Outbound Call
If the phone is not ringing
1Dial the phone number.
2Lift the handset or press .
If the phone is ringing
1Press .
2Dial the phone number.
3Lift the handset or press .
For store-to-store dialing
•Dial the 4-digit store extension number.
If you don’t know the 4-digit store extension
number, refer to the section below on Using the
Corporate Directory.
Using the Corporate Directory
You can look up another store’s extension number in
the corporate directory.
1Press the Directory key.
2Use the arrow keys to scroll through the
directory.
3Highlight the store to call and press .
Adjusting Handset and Ringer Volume
To adjust the handset volume
•Press the Volume key at the bottom of
the phone while the handset is off-hook (lifted).
To adjust the ringer volume
•Press the Volume key while the handset
is on-hook (in the cradle).
NOTE: If the phones or the system have been reset,
the volume settings will also be reset and you will
need to adjust them again.
LiveCoach with Another CSR
Press the solid red key to listen to an active
ongoing call and coach the CSR. This is helpful when
training new CSRs on how to take customer calls or
improve their customer service skills.
For the LiveCoach password, contact the store
operator.
NOTE: While you are coaching the CSR, the
customer cannot hear you.
Transferring a Call to Another Store
1While you’re in an active call that you want to
transfer, press the Transfer key.
2Dial the phone number or 4-digit store extension
number of the store to transfer the call to.
Once the call starts to ring, you will see a Transfer
Pending message on the phone’s display.
3Press 1 to complete the transfer, or press 2 to
cancel the transfer and be reconnected with the
caller.
Placing a Call on Park or Hold
Call Park lets you retrieve the call from any
phone in the store.
Press the solid green key for the call you’re on.
The system will automatically park the call on that
line. Press the flashing red key on another
phone to retrieve the parked call.
Local Hold keeps the call on that phone only.
If you know you want to retrieve the call from the
same phone, press the Hold key or Hold soft
key to put the call on hold.
To retrieve the call, press the Hold key, key,
or OK soft key.
Note that if you use hold instead of park, you won’t
be able to retrieve the call from any other phone in
the store.

Extension Location Phone Number
Need assistance?
Go to http://help.sutus.com
for more guides and how-to tutorials
Or contact SUTUS Support
•Email: [e-mail]
•Phone: [phone]
Hold : Puts the call on local hold. It can only be
picked up from the same phone.
Transfer : Transfers the call to another store.
Directory : Displays a list of store extension
numbers.
Speakerphone : Switches the call between the handset and the phone’s
loudspeaker.
Handset and Ringer Volume : Adjusts ringer volume when the handset is
on-hook and handset volume when the handset is off-hook.
Soft Keys : When the phone is off-hook or in an
active call, the function of these keys changes to
provide additional functionality relevant to the
phone’s current state. The action associated
with each key is displayed above the key, on the
screen.
Active Calls :
Solid Green: Your Call
Solid Red: Other Active Calls
Blinking Red: Parked Call
Ringing Indicator : Flashes red when there is
an incoming call.
Mute : Mutes the phone so you can hear your caller but the caller
can’t hear you.
Caller ID : Displays the caller’s phone number.
Line Number : Displays the line number of the
inbound call.