Swipesimple Swift b250 User manual

Swift B250 Card Reader

NFC Contactless | EMV ChipCards | MagneticStripe

Star Micronics mPOP

Cash Drawer |Bluetooth ReceiptPrinter

SwipeSimple Register Setup Guide - mPOP - Version 2018.1

SwipeSimple Register Setup Guide - mPOP - Version 2018.1 2

Table of Contents

Setting Up Your SwipeSimple Register Hardware

Connecting the mPOP

Loading the Receipt Paper Roll

Connecting the Swift B250 Charging Stand

Optional: Connecting Your Device (to Charge via the mPOP)

Completing the Setup

Pairing the mPOP with Your Device

Downloading the SwipeSimple App

Logging into SwipeSimple

Printing a Test Receipt and Testing the Cash Drawer

Connecting the Swift B250

Optional: Printing Receipts Automatically

All Set!

Quick Troubleshooting Steps

• iOS device running on iOS version 9.0 and

above

Youmay check the version you have by going

to the Settings > General > About onyour

device

• Or Android device running on Android OS

version 5.0 and above

Youmay check the version you have by going to

the Settings > About Device on yourdevice

•Optional: Your device’s charging cable (to

charge your device using the mPOP)

Setup should take between 5-10 minutes

Before setting up your SwipeSimple Register, please ensure that you have the following items:

• Swift B250 card reader

• Swift B250 charging stand

• Micro USB cable (connect one end to the

charging stand and the other to the mPOP)

SwipeSimple Register is compatible any SwipeSimple supported card

reader hardware, although the Swift B250 and charging stand are

highly recommended.

• Star Micronics mPOP cash drawer and receipt

printer

• Power cable (connect one end to the mPOP

and the other to a power outlet)

• 2.28 in x 85 ftthermal receipt paper roll

CARD READER

CASH REGISTER & RECEIPT PRINTER

iOS OR ANDROID DEVICE

Connect to

chargingstand

Connect to

mPOP

STEP 1a CONNECTING THE MPOP

First, we’ll set the equipment up and connect them to a power source (power strip, wall outlet, etc.)

Connect the power cable to the underside of the mPOP, and an available outlet or power strip. Turn it on using the

switch, a blue light will illuminate.

The front of the mPOP has a star symbol.

Connect one end of the power cable to the

underside of the mPOP.

Optional: Wire the power cable accordingly using

the cable hooks to ensure that the mPOP sits

firmly on the counter.

Turn on the mPOP by pushing the 1or | button

on the switch on the lower-left side. The “lightning

bolt” at the front of the mPOP will be illuminated.

Connect the other end of the power

cable to a power source.

STEP 1b LOADING THE RECEIPT PAPER ROLL

To load the receipt paper roll, pull out printer, open printer cover, and set roll of paper as illustrated. Please ensure that

you’re using a 2.28 in x 85 ft thermal receipt paper roll.

Push to Release Printer

Push the front face of the printer to unlock

and pull out the printer .

Paper Roll Setup

Set the paper roll with the paper rolling downward

in the direction as illustrated.

Close Printer Cover

Pull the end of the paper straight out ,

sandwich the paper and close the printer cover .

Excess paper will be cut automatically.

Return Printer to Original Position

Return the printer to its original position by pushing the

printer until it clicks.

Open Printer Cover

Pull the opening lever down and forward

(towards you) , and lift to open the printer cover .

STEP 1c

STEP 1d

CONNECTING THE SWIFT B250 CHARGING STAND

OPTIONAL: CONNECTING YOUR DEVICE (TO CHARGE VIA THE MPOP)

Place the Swift B250 reader into the charging stand with the NFC symbol ( ) facing towards you. Securely

fasten your reader by pushing the reader into the charging stand until it clicks.

Plug the smaller end of the micro USB into the underside of the charging stand with the USB symbol facing the

back of the stand. Using the other end of the micro USB, connect the charging stand to the mPOP, using a port on

the underside of the mPOP as illustrated.

Connect your charging cable to your device and the mPOP using another USB port on the underside of the mPOP

as illustrated.

Side with should

face the back of the

stand

STEP 1e

STEP 2

COMPLETING THE SETUP

PAIRING THE MPOP WITH YOUR DEVICE

Setup is complete when the “lightning bolt” on the mPOP is illuminated, your device is switched on, and theLED

indicator above the power button on the Swift B250 is blinking blue.

After setting up your devices, we’ll now pair the mPOP with your iOS or Android device.

2a. On your device, go to Settings > Bluetooth.

2b. Turn Bluetooth on.

2c. Locate your mPOP’s serial number in the

Bluetooth devices section.

The serial number can be located on the

underside of the mPOP, or on the box in which

your mPOP came in.

Format: STAR mPOP-CXXXX, with the last

four digits representing the last four digits of

your mPOP’s serial number.

i. If you are using an iOS device, in the “Other

Devices” section, select the printer with your

STAR mPOP-CXXXX serial number.

iOS:

Android:

ii. If you are using an Android device, in the

“Available Devices” section, select the printer

using STAR mPOP-CXXXX serial number.

2d. Once selected and successfully paired, the

mPOP’s serial number will move from “Other

Devices” to “My Devices” and be shown as

“Connected” on your iOS device.

Once selected and successfully paired,

the mPOP’s serial number will move from

“Available Devices” to “Paired Devices” and

be shown as “Paired” on your Android device.

Android:

iOS:

Android:

5a. Once you’ve logged into your SwipeSimple

account, connect the mPOP to your device

to try printing a receipt and opening the cash

drawer.

To connect the mPOP, go to Settings >

Device Management on the SwipeSimple

app.

STEP 3

STEP 4

STEP 5

DOWNLOADING THE SWIPESIMPLE APP

LOGGING INTO SWIPESIMPLE

PRINTING A TEST RECEIPT AND TESTING THE CASH DRAWER

Once the SwipeSimple app is installed, open it and login to your SwipeSimple account using the login information

from the Welcome Email you received.

This email will have the subject line Welcome to SwipeSimple.

If you have downloaded SwipeSimple on your device,

please go to Step 4.

3a. To download SwipeSimple on your iOS

device, go to the App Store, and search for

“SwipeSimple - Point of Sale”.

To download SwipeSimple on your Android

device, go to the Play Store, and search for

“SwipeSimple”.

5b. Select the printer using your STAR mPOP-

CXXXX serial number.

It may take a few seconds for your device to

detect the printer when connecting for the first

time.

To refresh the list of devices, simply pull and

release the Device Management panel.

Once connected, the selected printer will be shown as

“Connected”.

5c. Tap on “Print Test Receipt” to print a receipt via

the mPOP with all the information on it

(including the header and footer) before running

a transaction.

5d. Tap on “Open Cash Drawer” to test cash

drawer or open it outside of a sale.

iOS:

Android:

6a. Ensure that the Swift B250 is turned on, a blue

light should be illuminated above the power

button.

STEP 6 CONNECTING THE SWIFT B250

After connecting the mPOP, we’ll now connect the Swift B250 with your device. Please note that the Swift B250

does not need to be paired with your device, connection is done entirely through the SwipeSimple app.

Android:

5e. Tap on “Set Default Printer” if you are using an

iOS device, or check the box if you are on an

Android device to print a receipt during a

transaction.

iOS:

Android:

6b. To connect the card reader, go to Settings >

Device Management on the SwipeSimple

app.

6c. Select the card reader with your Swift B250’s

serial number.

i. The serial number can be located at the back

of the Swift B250, or on the side of the box in

which your Swift B250 came in.

Format: Swift XXXX, with the last four digits

representing the last four digits of your Swift

B250’s serial number.

It may take a few seconds for your device to

detect the card reader when connecting for the

first time.

To refresh the list of devices, simply pull and

release the Device Management panel.

i. If you are using an Android device, tap on

“Connect” to connect your device with the

Swift B250.

STEP 7 OPTIONAL: PRINTING RECEIPTS AUTOMATICALLY

STEP 8 ALL SET!

Now you’re ready to take transactions!

Android:

iOS:

Once connected, the selected reader will be shown as

“Available”.

6e. Tap on “Set Default Reader” if you are using an

iOS device, or check the box if you are on an

Android device to skip connecting the Swift

B250 before running a transaction.

To print receipts automatically at the end of every

transaction, go to Settings > Receipts on the

SwipeSimple app.

7a. Set the number of receipts to print automatically

by selecting between “0copy”, “1copy”, and

“2copies”.

Please note that you must set a default printer

prior to taking transactions, and the selected

printer must be available in order for paper

receipts to be generated automatically.

ISSUES POWERING UP THE MPOP

ISSUES PAIRING THE MPOP

ISSUES CONNECTING THE MPOP

Ensure that your mPOP is receiving power.

1. Unplug the power cable from the underside of the mPOP, and plug it back in.

2. Unplug the other end of the power cable from your power source (an available outlet or power strip), and plug it

back in. Ensure that you are using a known working outlet.

1. Ensure that both the mPOP and your device are within a 10-15 ft range.

2. Ensure that your mPOP is not paired with another device.

a. To initialize Bluetooth setting back to factory

mode, press and hold the Bluetooth reset

button located to the left of U SB ports, on

the underside of the mPOP, until the Error LED

blinks red.

Please ensure that the mPOP remainsswitched

on during the process .

Bluetooth setting is successfully restored back

to factory mode when the Error LED stops

blinking.

b. In the Settings app of your device, go to Bluetooth and look for your mPOP’s serial number (format: STAR

mPOP-CXXXX, with the last 4 digits representing your mPOP’s serial number) as a listed device.

c. If you are using an iOS device, tap the blue “i” and select “Forget This Device”.

If you are using an Android device, tap on the gear icon and select “Unpair”.

d. Follow the steps in Step 2 to repair the mPOP with your device.

1. Ensure that your device’s OS and the SwipeSimple app are up to date. SwipeSimple Register requires iOS version

9.0 and above, Android version 5.0, and SwipeSimple 4.6.0 and above.

2. Ensure that you have a SwipeSimple Register account. In the SwipeSimple app > Settings > Edition, it should

display Register. If you have a different edition, please contact your Merchant Service Provider.

3. Ensure that both the mPOP and your device are within a 10-15 ft range.

4. Power down your mPOP, and power it back up again.

Quick Troubleshooting Steps

MPOP ERROR LED BLINKS RED

RECEIPT PRINTS OUT BLANK

ORDERING ADDITIONAL PAPER RECEIPT ROLLS

This most likely indicates that the printer cover is open, the printer is out of paper, the paper roll is not loaded

correctly, or that the cash drawer has failed to open.

1. Open the printer cover and remove the paper roll, or reload a new roll if your printer’s paper is running low.

2. Reload the paper roll and close the cover. Please ensure that the paper roll is loaded in the correct direction, see

Step 1b for more instructions.

3. Remove anything that may prevent the cash drawer from opening. In the SwipeSimple app > Settings > Device

Management, select your mPOP and Test Cash Drawer.

The mPOP uses thermal receipt paper, please ensure that you are using the recommended paper roll.

1. Open printer cover.

2. Flip paper roll and close printer cover.

3. Try re-printing a test receipt.

4. If receipts are still blank, it is likely that the paper roll isn’t a thermal receipt paper roll. Please contact your

Merchant Service Provider to purchase thermal receipt paper.

The mPOP features a thermal printer, and uses special thermal receipt printer that does not require any ink or toner

ribbon. Please ensure that you use the recommended receipt printer.

Manufacturer: Star Micronics

Model: TRF58-D50-C17

Size: Roll (2.28 in x 85 ft)

Additional receipt paper rolls are usually sold in a case of 12 rolls.

Please contact your Merchant Service Provider to purchase additional receipt paper rolls.

5. Toggle your device’s Bluetooth setting off and then on again. Ensure that the mPOP is paired in your device’s

Settings app.

6. Restart the SwipeSimple app.

7. In the SwipeSimple app > Settings > Device Management, pull and release the Device Management Panel to

refresh it.

b. Open cash drawer

Push the front face of the printer to unlock

and pull out the printer .

Press and hold the multi-function

button

drawer

for 5 seconds to open thecash

7ISSUES OPENING THE CASH DRAWER

The mPOP has a maximum withstanding load of 17 lbs. A heavy load placed on the mPOP may prevent the cash

drawer from opening.

To open the cash drawer manually, use the multi-function button or lock release lever:

1. If your mPOP is connected to a power source, use the multi-functionbutton.

a. Push to release printer

ISSUES CONNECTING THE CHARGING STAND OR YOUR DEVICE WITH THE MPOP

ISSUES POWERING UP THE SWIFT B250 CARD READER

1. Ensure that your mPOP is receiving power.

2. Unplug the U SB cables from your charging stand and device, and plug them backin.

3. Ensure that your charging stand is connected to the Standard 0.5A U SB port, and your device is connectedto

the Tablet 1.5A U SB port.

If you are using the charging stand:

1. Ensure that your charging stand is receiving power from the mPOP or an alternate power source.

2. Ensure that both ends of the U SB cable are firmly pluggedin.

3. Ensure that your Swift B250 card reader is securely fastened by pushing the card reader into the charging stand

until it clicks.

4. The Swift B250 card reader will automatically power up when it receives power, with the LED indicator above the

power button blinking blue.

If you are not using the charging stand:

1. Ensure that your Swift B250 card reader is fully charged.

2. To charge the Swift B250 card reader, use the enclosed micro U S B charging cable in the box.The LED indicator

above the power button will be red when charging, and will be off when fully charged. A full charge may take up to

2 hours.

3. To power up your Swift B250 card reader, press and hold the power button for 5 seconds. The LED indicator will

blink blue when successfully switched on.

2. If your mPOP is not connected to a power source, use the lock releaselever.

a. Lift printer and open cash drawer

Remove your mPOP unit from any brackets or

mounting kit.

Lift the mPOP from bottom right and locate the

lock release lever located at the back, on the

underside of the mPOP .

Insert the tip of a pen, or something slim, into

the lock release lever. Slide your pen towards the

front of the mPOP and the cash drawer will

open.

ISSUES ACCEPTING CREDIT CARDS

RESETTING THE SWIFT B250 CARD READER

Ensure that your Swift B250 card reader is connected with your device, and that the card reader’s LED indicator

above the power button is a solid blue.

Swiped Payments: Ensure that the magnetic stripe of the card is facing the front of the Swift B250 card reader when

swiping. Swipe the card in a slow fluid manner when prompted by SwipeSimple.

Dipped Payments: Ensure that the chip on the card is facing the front of the Swift B250 card reader when being

dipped. Ensure that the card remains inserted and is only removed when prompted by SwipeSimple.

Tapped Payments: Ensure that the payment device is being tapped on the area that displays the NFC, Apple Pay,

and Google Pay icons when prompted by SwipeSimple.

Use a paperclip and insert it into the small reset button located at the bottom of the card reader, to the right of the

charging port.

10 ISSUES CONNECTING THE SWIFT B250 CARD READER

Ensure that your device’s OS and the SwipeSimple app are up to date. SwipeSimple Register requires iOS version 9.0

and above, Android version 5.0, and SwipeSimple 4.6.0 and above.

1. Toggle your device’s Bluetooth setting off and then on again. Ensure that both your device and Swift B250 card

reader are within a 10-15 ft range.

2. The Swift B250 card reader utilize Bluetooth Low Energy technology which does not require a pairing process.

Ensure that your Swift B250 card reader is not paired in the Settings app of your device.

3. Power down your card reader and switch it back on.

4. In the SwipeSimple app > Settings > Device Management, pull and release the Device Management panel to

refresh it.

For more information,

please visit home.swipesimple.com/support-center

or contact

Retriever Merchant Solutions

Table of contents

SwipeSimple Swift B250 User manual

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