
Q: Why is the actual read and write speed so slow, and can not reach the USB 3.0 10
Gb/s read and write speed?
A: This product has been carefully tested, the normal read and write state of the hard
drive read and write speed can reach USB 3.0 standard transmission speed. If you
encounter a slow read and write speed, make sure that the USB host port you are
connected to is USB 3.0, if not, then the the speed will drop down to USB2.0 / 1.1
speed. When multiple hard disks are read and written at the same time, the product
will be intelligently assigned to each transmissioneach the transmission speed of a
hard disk, in such cases the transmission speed is relatively slow.
Q: After the new hard disk is installed, Windows OS does not show the new hard disk
or assign a disk drive letter?
disk in “Computer Management” -“Disk Management” initialize and format the
partition, and after completion, the mobile hard disk can be used normally.
Q: Why can't Windows XP access the hard drive if it is greater than 2tb in capacity?
on the multi system if greater more than 2 TB, only it is recommended to convert the
disk to a GPT disk partition, but not for computers that can be upgraded to Windows
Vista (64bit) or above. The operating system will not support disk partitions
exceeding 2TB.
Q:How to safely eject and remove the hard drive?
Frequently Asked Questions
Press the slide in the middle of the mobile tray with your
The mobile tray have a tool-less design. Please remove the
hard disk correctly into the mobile tray and make sure that
the side screw holes lines up with the screw holes on the
mobile tray.
the correct position to secure the hard drive in place.
Insert the mobile tray back into the enclosure after installing
the hard disk into the tray. Connect the power cable. USB
Connect the cable to the computer. Turn on the power
switch, that is, it can work normally.
tray and save it.
Place the 2.5”hard drive on to the mobile tray, and line up
the bottom screw holes to the screw holes to the mobile
tray. Secure the hard drive with the provided screws to the
mobile tray.
2. 2.5 Inch drive installation
1. 3.5 Inch drive installation
Hard Disk Installation Instructions
Note: Make sure the enclosure is powered down before installing the hard disk
Each hard drive bay have its own separate power switch,
so each bay drive can be powered down independently
Drive Bay
Power Switch
Main Power
Switch
Turn on: Press down to turn on the unit
Mobile Tray
Removal : Press the middle sliding button to slide the
tray out.
Installation: Slide the tray into the bay and tray will snap
into place.
Hard disk power indicator instructions
Power On:
Drive Activity:
Drive Sleep Mode:
Solid Blue
Flashing Green
Solid Green
Two 8 cm silent cooling fan, which will automatically turn
the disk goes to sleep.
Cooling Fan
Fan Speed
Control
There is two fan speed mode Low and High
When the ambient temperature is above 78 F (26 C),
please set the fan speed to high
The enclosure uses USB 3.0 interface, please use the
attached USB3.0 cable to connect to a PC USB 3.0 port.
When the PC USB interface is USB2.0 , the transmission
speed will be downgraded to USB 2.0 speed.
USB 3.0
Interface
AC Power
Connector Use the provided AC power cord to power the enclosure
Power Supply
Fan
This fan is a standard industrial 1U small power
supply , used to dissipation heat from the power
supply, do not block the fan vents
Location Function Description
Product Labels
A: When you want to remove an active hard drive without turning o the computer
and protecting your hard drive from data corruption, it is recommended that the user
click on “Safely Remove Hardware and Eject Media”icon through the lower right
corner of the system to safely eject a hard drive or turn on the enclosure.