Symantec SIEM 9700 Series Installation and operating manual

Symantec™ SIEM 9700 Series Appliances
Safety Guide
Release 1.0

Symantec™ SIEM 9700 Series Appliances:
Safety Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Last updated: September 2, 2011.
Legal Notice
Copyright © 2011 Symantec Corporation. All rights reserved.
Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec
Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of
their respective owners.
This Symantec product may contain third party software for which Symantec is required to
provide attribution to the third party (“Third Party Programs”). Some of the Third Party
Programs are available under open source or free software licenses. The License Agreement
accompanying the Software does not alter any rights or obligations you may have under those
open source or free software licenses. Please see the Third Party Software file accompanying
this Symantec product for more information on the Third Party Programs.
The product described in this document is distributed under licenses restricting its use,
copying, distribution, and decompilation/reverse engineering. No part of this document may
be reproduced in any form by any means without prior written authorization of Symantec
Corporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE
EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING,
PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION
CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT
NOTICE.
The Licensed Software and Documentation are deemed to be commercial computer software as
defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19
"Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in
Commercial Computer Software or Commercial Computer Software Documentation", as
applicable, and any successor regulations. Any use, modification, reproduction release,
performance, display or disclosure of the Licensed Software and Documentation by the U.S.
Government shall be solely in accordance with the terms of this Agreement.
Symantec Corporation, 350 Ellis Street, Mountain View, CA 94043
http://www.symantec.com

Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features and
functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the other
functional areas within Symantec to answer your questions in a timely fashion. For
example, the Technical Support group works with Product Engineering and
Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s support offerings include the following:
A range of support options that give you the flexibility to select the right
amount of service for any size organization
Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
Upgrade assurance that delivers software upgrades
Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site at
the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at
the computer on which the problem occurred, in case it is necessary to replicate the
problem.
When you contact Technical Support, please have the following information
available:
Product release level
Hardware information

Available memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
Error messages and log files
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
Questions regarding product licensing or serialization
Product registration updates, such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade assurance and support contracts
Information about the Symantec Buying Programs
Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals

Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan [e-mail]
Europe, Middle-East, and Africa [e-mail]
North America and Latin America [e-mail]

Contents
Figures .............................................................................................................................................8
Tables ...............................................................................................................................................8
Chapter 1 About this guide ................................................................................. 9
Introducing this guide.................................................................................................................9
Intended audience .........................................................................................................................9
Product documentation ...............................................................................................................9
Chapter 2 Alarms............................................................................................... 11
System-induced power-off of the SIEM 9700 Series appliances....................................11
Chapter 3 SIEM 9700 Series appliance hardware removal and replacement .. 15
Before you begin..........................................................................................................................15
Tools and supplies.............................................................................................................15
Unpacking the SIEM 9700 Series appliance.......................................................................15
SIEM 9700 Series appliance guide rails and rack..............................................................16
Removing and installing the chassis cover..........................................................................16
Chapter 4 Appendix A: Technical Reference..................................................... 17
750W single power supply input voltages ..........................................................................17
750W single power supply output voltages........................................................................18
Chapter 5 Appendix B: Regulatory and Certification Information.................... 21
Product Regulatory Compliance ............................................................................................22
Product Safety Compliance ......................................................................................................22
Product EMC Compliance - Class A Compliance..............................................................22
Product Ecology Compliance ..................................................................................................23
Certifications / Registrations / Declarations.....................................................................23
Product Regulatory Compliance Markings.........................................................................24
General rack mount installation guidelines.........................................................................28
Power Cord Usage Guidelines................................................................................................29
Electromagnetic Compatibility Notices ...............................................................................30
FCC Verification Statement (USA) ..............................................................................30
ICES-003 (Canada)............................................................................................................30
CE Declaration of Conformity (Europe).....................................................................31
VCCI (Japan).......................................................................................................................31
BSMI (Taiwan)...................................................................................................................31

8 Contents
KCC (Korea) ....................................................................................................................... 31
Regulated Specified Components .......................................................................................... 31
Chapter 6 Appendix C: Installation/Assembly Safety Instructions ................... 33
English .......................................................................................................................................... 33
Deutsch ......................................................................................................................................... 34
Français......................................................................................................................................... 35
Español.......................................................................................................................................... 35
Italiano .......................................................................................................................................... 36
Chapter 7 Appendix D: Installation/Assembly Safety Instructions................... 39
Product safety information............................................................................................. 39
Safety warnings and cautions........................................................................................ 39
Applications........................................................................................................................ 40
Equipment handling practices....................................................................................... 40
Power and electrical warnings...................................................................................... 41
Power cord warnings....................................................................................................... 41
System Access Warnings................................................................................................ 42
Rack Mount Warnings.................................................................................................... 43
Battery Replacement........................................................................................................ 43
Cooling and airflow.......................................................................................................... 44
Laser peripherals or devices........................................................................................... 44
Figures
SIEM 9700 Series appliance power supply output voltages ............................................................................... 18
Tables
SIEM 9700 Series appliances documentation set......................................................................................................9
Alarm information........................................................................................................................................................... 12

Chapter 1
About this guide
Introducing this guide
This document provides detailed safety instructions related to the Symantec™
SIEM 9700 Series appliances. Safety information includes protecting personnel and
equipment from injury or damage.
Intended audience
This document describes maintenance items of the SIEM 9700 Series appliances in
terms of maintenance purpose, period, standards, and procedure.
This document is intended for:
Technical support engineers
System maintenance engineers
Product documentation
The table below lists the available documentation.
SIEM 9700 Series appliances documentation set
Document
Hardware Installation Guide
Product Description
Hardware Troubleshooting Guide
Safety Guide

10 About this guide
Product documentation
Document
Maintenance Guide

Chapter 2
Alarms
Do not power-on the SIEM 9700 Series appliances if power supply issues are
not resolved. Damage to the device may result.
System-induced power-off of the SIEM 9700
Series appliances
Definition: The terms “protection or protected” refer to a power supply that has
shut down or locked up in order to protect itself and other components
connected to the device. A short-circuit, voltage overload or power surge can
cause self-protection.
If the SIEM 9700 Series appliance is powered on, the chassis cover should not
be removed for more than 5 minutes. Leaving the chassis open for a longer time
may result in decreased air flow and increased component temperatures.

12 Alarms
System-induced power-off of the SIEM 9700 Series appliances
Fan failure
If alarms in the monitoring systems indicate fan problems or high temperatures at
the air intake vent, make sure room air cooling is adequate.
Temperature abnormality
Several problems may lead to high (great than 35C) temperatures of the device.
Thoroughly check all aspects of the rack environment.
Make sure no other equipment are overly warm and close to the devices.
Make sure room temperature is within specifications.
Make sure AC power to the device is correct.
When the system alarm/location indicator is on and red, the alarm information is
displayed on the ISM monitoring interface.
Alarm information
Classification Type Device Description
Overtemperature of
the CPU core
Temperature CPU Temperature is not
critical yet but is
approaching the upper
limit of the range.
Overtemperature of
the air intake of the
chassis
Temperature Chassis air
intakc
Temperature is not
critical yet but is
approaching the upper
limit of the range.
Fan module absence Cooling device Fan Device absent
Investigate other possible problems
1. Make sure the front and back of the SIEM 9700 Series appliance are
clear of any obstructions so that air can flow easily from front to back.
2. Verify that room temperature is within specifications.
3. Verify that any equipment near the device is at normal temperature.
If high temperatures or alarms persists, contact technical support.

Alarms
System-induced power-off of the SIEM 9700 Series appliances
13
Be sure that all devices are correctly shut down and all programs on any devices
are not running. If you disconnect devices while programs are running, data
loss may occur.
The power supply is hot-swappable only when two power supplies are installed into
the SIEM 9700 Series appliance. If only one power supply is installed, the power
supply can be replaced if it fails or if one of the fans installed into the power supply
fails.
The fans in the power supply module are not removable. They remain inside the
module as a complete unit. If there are problems with the fans, the entire power
supply module must be removed and replaced.
You must power the device down, turn off all peripheral devices connected to
the system, turn off the system by pressing the power button, and unplug the
AC power cord from the main AC power source before removing or replacing
the power supply.
Chassis issues
Problems may occur because the chassis cover is damaged or improperly installed.
Intake and output vents in the front and rear of the chassis may be blocked or
damaged. A visual inspection of all parts of the chassis is required.

Chapter 3
SIEM 9700 Series appliance
hardware removal and
replacement
This chapter provides safety details regarding the SIEM 9700 Series appliance
device, chassis, and components.
Before you begin
Before working with your SIEM 9700 Series appliance, read and understand the
safety information section in this manual.
Note: When you service the device, you must first power down the device
through the operating system. Make sure no programs or peripherals are
running. Then unplug all peripheral devices and the AC power cord.
Tools and supplies
Phillips (cross head) screwdrivers (#1 bit and #2 bit)
Needle nosed pliers
Anti-static wrist strap and gloves and conductive foam pad (recommended)
Unpacking the SIEM 9700 Series appliance
The shipping box containing the SIEM 9700 Series appliance includes the following:

16 SIEM 9700 Series appliance hardware removal and replacement
SIEM 9700 Series appliance guide rails and rack
SIEM 9700 Series appliance (qty 1)
cables
Left and right rack mounting rails (1 each)
1 bezel (optional)
1.5m (4.9 ft) Power cords (qty 2)
SIEM 9700 Series appliance guide rails and
rack
Before installing the devices in the rack cabinet, determine the installation positions
of the guide rails according to the installation planning of the devices.
One fully-loaded device weighs up to 33 kg.(73 lbs). More than two persons are
required to move and install the device.
Note: Locate the three heavy screws projecting from the left and right sides of
the SIEM 9700 Series appliance. These three screws fit into the three slots in
the rail extenders.
Removing and installing the chassis cover
Removing the chassis cover is not supported.

Chapter 4
Appendix A: Technical
Reference
750W single power supply input voltages
The power supply must operate within all specified limits over the input voltage
range.
SIEM 9700 Series appliance power supply input voltages
Parameter Min Rated Max Startup
VAC Power-off VAC Max
input AC
current
Max rate
input AC
current
Voltage (110)
90V
rms 100-127
Vrms
140
Vrms
85 VAC
+/- 5 VAC
75 VAC +/-
5VAC
12Arms 1, 3 11.0Arms4
Voltage (220) 180
Vrms
200-240
Vrms
264
Vrms
6.0Arms 2, 3 5.5Arms 4
Frequency 47Hz 50/60
Hz
63Hz
Notes:
1. Maximum input current at low input voltage range is measured at 90 VAC,
at maximum load.
2. Maximum input current at high input voltage range is measured at 180 VAC,
at maximum load.

18 SIEM 9700 Series appliance hardware removal and replacement
750W single power supply output voltages
3. This is not to be used for determining agency input current markings.
4. Maximum rated input current is measured at 100 VAC and 200 VAC.
750W single power supply output voltages
The following table lists the total wattage available from the power subsystem for
each voltage. Ensure that your loads do not exceed the combined total wattage of
750 watts.
SIEM 9700 Series appliance power supply output voltages
Voltage Min OCP Limits Max OCP Limits
+3.3V 110% (= 26.4A) 150% (= 36A)
+5.0V 110% (= 33A) 150% (= 45A)
+12.0V1 26.0A 32A max
+12.0V2 26.0A 32A max
-12.0V3 112.5% (= 18.0A) 20A
+12.0V4 112.5% (= 18.0) 20A
-12.0V 125% (= 0.625A) 400% (= 2.0A)
Notes:
Do not exceed a combined power output of 90 Watts for the +5 V and +3.3 V
outputs.
Exceeding a combined 90 Watts will overload the power subsystem and may
cause the power supplies to overheat and malfunction.

SIEM 9700 Series appliance hardware removal and replacement
750W single power supply output voltages
19