Symantec PCANYWHERE - V 12.0 AUTOMATION GUIDE User manual

Symantec pcAnywhere
User's Guide
10529206

Symantec pcAnywhere™ User's Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version 12.0
PN: 10529206
Legal Notice
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All rights reserved.
Federal acquisitions: Commercial Software - Government Users Subject to Standard License
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Symantec, the Symantec Logo, Symantec pcAnywhere, Symantec Packager, ColorScale,
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SSH and Secure Shell are trademarks of SSH Communications Security, Inc. Additional
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Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product feature and
function, installation, and configuration. The Technical Support group also authors
content for our online Knowledge Base. The Technical Support group works
collaboratively with the other functional areas within Symantec to answer your
questions in a timely fashion. For example, the Technical Support group works
with Product Engineering and Symantec Security Response to provide alerting
services and virus definition updates.
Symantec’s maintenance offerings include the following:
■A range of support options that give you the flexibility to select the right
amount of service for any size organization
■A telephone and web-based support that provides rapid response and
up-to-the-minute information
■Upgrade insurance that delivers automatic software upgrade protection
■Global support that is available 24 hours a day, 7 days a week worldwide.
Support is provided in a variety of languages for those customers that are
enrolled in the Platinum Support program
■Advanced features, including Technical Account Management
For information about Symantec’s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your country or language under Global Support. The specific features that
are available may vary based on the level of maintenance that was purchased and
the specific product that you are using.
Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support
information at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your region or language under Global Support.
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
at the computer on which the problem occurred, in case it is necessary to recreate
the problem.

When you contact Technical Support, please have the following information
available:
■Product release level
■Hardware information
■Available memory, disk space, and NIC information
■Operating system
■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description:
■Error messages and log files
■Troubleshooting that was performed before contacting Symantec
■Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your region or language under Global Support, and then select the Licensing
and Registration page.
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your country or language under Global Support.
Customer Service is available to assist with the following types of issues:
■Questions regarding product licensing or serialization
■Product registration updates such as address or name changes
■General product information (features, language availability, local dealers)
■Latest information about product updates and upgrades
■Information about upgrade insurance and maintenance contracts
■Information about the Symantec Value License Program

■Advice about Symantec's technical support options
■Nontechnical presales questions
■Issues that are related to CD-ROMs or manuals
Maintenance agreement resources
If you want to contact Symantec regarding an existing maintenance agreement,
please contact the maintenance agreement administration team for your region
as follows:
■Asia-Pacific and Japan: [e-mail]
■Europe, Middle-East, and Africa: [e-mail]
■North America and Latin America: [e-mail]
Additional Enterprise services
Symantec offers a comprehensive set of services that allow you to maximize your
investment in Symantec products and to develop your knowledge, expertise, and
global insight, which enable you to manage your business risks proactively.
Enterprise services that are available include the following:
These solutions provide early warning of cyber
attacks, comprehensive threat analysis, and
countermeasures to prevent attacks before they occur.
Symantec Early Warning Solutions
These services remove the burden of managing and
monitoring security devices and events, ensuring
rapid response to real threats.
Managed Security Services
Symantec Consulting Services provide on-site
technical expertise from Symantec and its trusted
partners. Symantec Consulting Services offer a variety
of prepackaged and customizable options that include
assessment, design, implementation, monitoring and
management capabilities, each focused on establishing
and maintaining the integrity and availability of your
IT resources.
Consulting Services
Educational Services provide a full array of technical
training, security education, security certification,
and awareness communication programs.
Educational Services
To access more information about Enterprise services, please visit our Web site
at the following URL:
www.symantec.com

Select your country or language from the site index.

Technical Support
Chapter 1 Introducing Symantec pcAnywhere
About Symantec pcAnywhere ......................................................... 19
What's new in Symantec pcAnywhere .............................................. 20
Components of Symantec pcAnywhere ............................................. 21
How Symantec pcAnywhere works .................................................. 22
Understanding the difference between a host and a remote ............ 22
About connecting over the Internet ........................................... 23
Issues that affect performance .................................................. 26
What you can do with Symantec pcAnywhere .................................... 28
Where to find more information ...................................................... 29
Chapter 2 Installing Symantec pcAnywhere
Preparing for installation ............................................................... 31
Symantec pcAnywhere system requirements ............................... 31
User rights requirements ......................................................... 35
Installation options ................................................................ 36
If you have a previous version installed ...................................... 40
Symantec pcAnywhere installation .................................................. 40
Installing the full product version ............................................. 41
Installing a custom version ...................................................... 42
Running the setup program manually ........................................ 42
Post-installation tasks ................................................................... 43
Registering Symantec pcAnywhere ............................................ 43
Starting Symantec pcAnywhere ................................................ 43
Modifying installation settings ................................................. 44
Updating Symantec pcAnywhere ............................................... 45
Uninstalling Symantec pcAnywhere .......................................... 45
Chapter 3 Navigating in Symantec pcAnywhere
Selecting a view mode in Symantec pcAnywhere ................................ 47
Starting a connection in Basic View ................................................. 48
Viewing or editing connection settings ............................................. 52
Contents

Working in Advanced View ............................................................. 53
Organizing column headings in the Symantec pcAnywhere
window .......................................................................... 54
Customizing the Symantec pcAnywhere navigation bar ................. 55
Closing the main product window upon connection ...................... 56
About the Connection Wizard .................................................. 56
What you need to know before you connect ................................. 57
Ways to connect to another computer remotely ............................ 57
About the start modes for remote connections ............................. 59
About the Session Manager ............................................................ 60
Changing how active sessions appear in the Session Manager ......... 61
Showing or hiding options on the Session Manager navigation
bar ................................................................................ 62
Resizing the Session Manager navigation bar .............................. 63
Showing or hiding the Session Manager navigation bar ................. 63
Managing pcAnywhere preferences ................................................. 63
About customizing network connections .................................... 64
Customizing modem connections .............................................. 65
Customizing European ISDN connections ................................... 66
Customizing direct connections ................................................ 67
Chapter 4 Allowing others to control your computer
Managing host connections ............................................................ 69
Adding a host connection item to Favorites ................................. 69
Locating a recent host connection item ...................................... 70
Ways to set up a host computer ....................................................... 70
Using the Connection Wizard to configure a host connection .......... 70
Configuring a host using advanced properties .............................. 72
Knowing which connection device to use for host sessions ............. 74
Configuring a host network connection ...................................... 75
Selecting a network card .......................................................... 76
Changing the default port numbers on the host ........................... 77
Configuring a host modem connection ....................................... 77
Configuring an ISDN connection on a host .................................. 78
Configuring a direct connection on a host ................................... 79
Setting the host startup options ................................................ 80
Setting end of session options .................................................. 81
Configuring a host computer to use directory services ................... 83
Specifying a host name ........................................................... 84
Ways to start a host session ............................................................ 84
Waiting for a connection from a remote computer ........................ 85
Calling a remote computer ....................................................... 85
Contents10

Accepting a host invitation ....................................................... 86
What you can do during a host session ............................................. 86
Working with the host online menu ........................................... 87
Letting multiple remote users hold a conference .......................... 87
Chatting online with the remote user ......................................... 89
Ending a host session .............................................................. 89
Chapter 5 Controlling another computer remotely
Managing remote connections ........................................................ 91
Adding a remote connection item to Favorites .............................. 91
Locating a recent remote connection item .................................. 92
Ways to set up a remote computer ................................................... 92
Using the Connection Wizard to configure a remote
connection ...................................................................... 93
Configuring a remote connection using advanced properties .......... 94
Knowing which connection device to use for remote sessions .......... 95
Configuring a remote network connection ................................... 96
Customizing the data port range for remote connections ............... 98
Changing the default port numbers on the remote ........................ 99
Configuring a remote modem connection .................................... 99
Configuring a direct connection on a remote .............................. 103
Configuring a remote computer to use directory services .............. 104
Connecting through a pcAnywhere Gateway or an Access
Server .......................................................................... 105
Modifying connection speeds .................................................. 106
Adjusting video performance settings ....................................... 107
Automatically logging on to the host computer .......................... 108
Automatically reconnecting if the host is busy ........................... 109
Ways to start a remote control session ............................................ 109
Starting a remote connection item ........................................... 110
Waiting for a host connection ................................................. 110
Connecting to another computer using Quick Connect ................. 111
What you can do during a remote control session ............................. 117
Taking a snapshot ................................................................. 119
Changing display settings during a remote control session ........... 119
Changing the background colors .............................................. 121
Configuring remote printing ................................................... 121
Transferring the contents of the Windows clipboard ................... 122
Chatting online with the host user ........................................... 123
Connecting to multiple hosts .................................................. 123
Ending a remote control session .............................................. 124
Connecting to a computer that does not have a host running .............. 124
11Contents

Connecting to a computer using Quick Deploy and Connect .......... 125
Configuring initial host properties for Quick Deploy and
Connect ........................................................................ 126
About reconnecting to a host using the Quick Deploy and Connect
feature .......................................................................... 133
Editing the Quick Deploy and Connect host properties ................. 134
How pcAnywhere works in a Windows recovery
environment .................................................................. 135
Chapter 6 Supporting computers and servers remotely
About Symantec pcAnywhere Remote Management tools ................... 137
User rights requirements for remote management ............................ 137
Ways to start a remote management session .................................... 138
What you can do during a remote management session ..................... 139
Managing tasks remotely ....................................................... 140
Running DOS commands ....................................................... 141
Viewing services ................................................................... 143
Viewing and editing system files .............................................. 145
Viewing and editing the system registry .................................... 146
Viewing the event log ............................................................ 147
Viewing and uninstalling programs .......................................... 148
Restarting or shutting down a host computer during a remote
management session ....................................................... 148
Locking a computer or logging off a user during a remote
management session ....................................................... 149
Sending system state commands to one or more computers .......... 150
Ending a remote management session ...................................... 153
Chapter 7 Transferring files and folders
About pcAnywhere File Transfer .................................................... 155
Going to a recently visited file location ..................................... 156
Tagging all files in a folder ..................................................... 157
Tagging all folders in a directory .............................................. 157
Tagging files using wildcard characters ..................................... 157
Tagging files by date modified ................................................. 158
Managing files and folders ..................................................... 158
Comparing folders ................................................................ 159
About file transfer preferences ...................................................... 160
Selecting a start-up location ................................................... 160
Selecting an overwrite option .................................................. 161
Increasing file transfer performance ........................................ 161
Ways to start a file transfer session ................................................ 162
Contents12

Transferring files between computers ....................................... 162
Canceling a file transfer operation ........................................... 163
Pausing a file transfer operation .............................................. 163
Viewing the Command Queue during a file transfer
operation ...................................................................... 164
Changing file transfer settings during a session ......................... 164
About synchronization and cloning ................................................ 165
Synchronizing folders ........................................................... 165
Synchronizing folders by file type ............................................ 165
Cloning a folder .................................................................... 166
Chapter 8 Automating file transfer and management tasks
About the Command Queue .......................................................... 167
Using command queue files to automate tasks ................................. 168
Using environment variables ................................................. 169
Working with command queue files .......................................... 169
Arranging items in the queue file ............................................. 174
Adding remote connection items to a command queue file ............ 175
Selecting file handling options for command queues ................... 176
Selecting end of session options for command queues ................. 177
Creating a command queue file during a session ............................... 182
Pausing the Command Queue .................................................. 182
Removing a command from the command list ............................ 182
Arranging commands in the command list ................................ 182
Saving a command queue file .................................................. 183
Generating a command queue report on-demand ........................ 183
Running a command queue file ..................................................... 184
Running a command queue file during a session ......................... 184
Running a command queue file without starting a session ............ 184
Scheduling a command queue file to run automatically ................ 186
Chapter 9 Securing your computer and sessions
Protecting a host computer from unauthorized access ....................... 189
About authentication in pcAnywhere ....................................... 190
Configuring logon security ..................................................... 194
Securing the host computer upon connection ............................ 195
Hiding the host name from network search results ..................... 196
Calling back remote users ....................................................... 197
About access rights ..................................................................... 198
Configuring caller rights ........................................................ 198
Setting time limits for callers .................................................. 199
Blocking connections by days or times ...................................... 200
13Contents

Restricting access to computer drives ....................................... 201
About session security ................................................................. 202
Restricting control of the keyboard and mouse ........................... 203
Setting inactivity time limits for sessions .................................. 204
Using encryption to protect data ................................................... 204
About the Symantec Cryptographic Module ............................... 205
About symmetric encryption .................................................. 205
About public-key encryption ................................................... 206
Understanding the performance trade-offs ................................ 206
How pcAnywhere works with encryption ................................... 207
Configuring pcAnywhere to use pcAnywhere encoding ................ 207
Configuring pcAnywhere to use symmetric encryption ................ 208
Denying connections from computers that use lower
encryption .................................................................... 209
Configuring pcAnywhere to use public-key encryption ................. 210
Protecting configuration settings ................................................... 214
Ways to assess host security ......................................................... 215
Running the Host Assessment Tool .......................................... 216
Specifying the location of the host connection items ................... 217
Analyzing scan results ........................................................... 217
Getting more information about scan results ............................. 218
Learning more about security features ...................................... 218
Saving scan results ............................................................... 219
Chapter 10 Monitoring and recording sessions
Monitoring events in Symantec pcAnywhere ................................... 221
Sending logging events to an SNMP trap ................................... 221
Generating a pcAnywhere log file ............................................ 223
Logging events in the Windows Event Viewer ............................. 224
About logging information to a central server ............................ 224
Managing log files ...................................................................... 226
Creating an activity log report ................................................. 226
Archiving or deleting log file data ............................................ 227
About recording and replaying sessions .......................................... 228
Recording a remote session .................................................... 228
Automatically recording a remote session ................................. 229
Automatically recording a host session ..................................... 229
Replaying a recorded session .................................................. 230
Saving information from a recorded session .............................. 232
Contents14

Chapter 11 Connecting across multiple platforms
About Symantec pcAnywhere CrossPlatform ................................... 233
Installing Symantec pcAnywhere CrossPlatform ............................... 233
Installing pcAnywhere CrossPlatform on Windows ..................... 234
Installing pcAnywhere CrossPlatform on Linux .......................... 234
Installing pcAnywhere CrossPlatform on Mac OS X ..................... 235
Starting pcAnywhere CrossPlatform ........................................ 236
Connecting to a host computer through pcAnywhere
CrossPlatform ...................................................................... 237
Securing CrossPlatform connections .............................................. 237
Encrypting your CrossPlatform sessions ................................... 238
Connecting to a serialized host ................................................ 239
Configuring a host session on a Linux or Mac OS X computer ........ 239
Changing subnet settings for CrossPlatform host searches ........... 240
Navigating in a CrossPlatform session ............................................ 241
Transferring files during a CrossPlatform session ....................... 243
Transferring clipboard content in a CrossPlatform session ........... 244
Increasing video performance during a CrossPlatform
session ......................................................................... 244
Using ezScroll to navigate during a CrossPlatform session ............ 245
Saving and opening CrossPlatform connection files .................... 245
Ending a CrossPlatform session ............................................... 246
Chapter 12 Connecting from a Web browser
About Symantec pcAnywhere Web Remote ..................................... 247
About Web Remote setup ............................................................. 248
Starting the Web Remote from the installation CD ...................... 249
Starting the Web Remote from a hard drive, server, or removable
media ........................................................................... 249
Ways to secure your Web Remote session ........................................ 250
How the Web Remote secures the logon process .......................... 251
About Web Remote encryption ................................................ 252
Configuring session encryption ............................................... 253
Using a serial ID to secure a connection on Web Remote ............... 254
Editing port settings in Web Remote ......................................... 255
Ways to connect to a host through Web Remote ................................ 255
Connecting to a host in the host list ......................................... 255
Connecting to a host by manually entering connection
information ................................................................... 256
What you can do during a Web Remote session ................................ 257
Transferring clipboard contents on Web Remote ......................... 258
Increasing video performance during a Web Remote session ......... 259
15Contents

Using ezScroll to navigate during a Web Remote session .............. 259
Ending a Web Remote session ................................................. 260
Chapter 13 Connecting from a mobile device
About Symantec pcAnywhere Mobile ............................................. 261
What you can do in Symantec pcAnywhere Mobile ...................... 262
Getting help on your device .................................................... 262
Symantec pcAnywhere Mobile installation ...................................... 263
Symantec pcAnywhere Mobile system requirements ................... 263
If you have a previous version of Symantec pcAnywhere Mobile
installed ....................................................................... 264
Installing Symantec pcAnywhere Mobile ................................... 264
Uninstalling Symantec pcAnywhere Mobile ............................... 267
Starting Symantec pcAnywhere Mobile ..................................... 269
Ways to connect another computer from a mobile device .................... 269
Configuring a custom connection item on your mobile device ........ 270
Including logon information in your mobile connections .............. 272
Connecting through a pcAnywhere Gateway or Access
Server .......................................................................... 273
Encrypting your mobile sessions ............................................. 274
Using a serial ID to secure mobile connections ........................... 276
Specifying the host ports for mobile connections ........................ 276
Adding subnet addresses to a host search on your mobile
device ........................................................................... 277
Starting a mobile session from a custom connection item ............. 278
Starting a mobile connection from Quick Connect ....................... 278
Navigating in the Symantec pcAnywhere Mobile session screen .......... 280
Modifying navigation preferences during a mobile session ........... 282
Improving performance during a mobile session ......................... 283
Performing remote control tasks from a mobile device ....................... 284
Starting a remote management session in Symantec pcAnywhere
Mobile ................................................................................ 284
What you can do during a remote management session ..................... 285
Viewing or changing program status from a mobile device ............ 285
Stopping and starting processes from a mobile device ................. 286
Locking your computer or logging off a user from a mobile
device ........................................................................... 288
Restarting or shutting down a host computer from a mobile
device ........................................................................... 289
Running DOS commands from a mobile device ........................... 290
Ending a mobile session ......................................................... 291
Managing connection items on a mobile device ................................ 292
Contents16

Renaming a connection item on a mobile device ......................... 292
Copying a connection item on a mobile device ............................ 292
Organizing connection items on a mobile device ......................... 293
Removing a connection item from a mobile device ...................... 293
About closing Symantec pcAnywhere Mobile .................................. 293
Chapter 14 Managing Symantec pcAnywhere Gateway
About Symantec pcAnywhere Gateway ........................................... 295
Installing Symantec pcAnywhere Gateway ...................................... 296
About the Gateway Manager ......................................................... 297
Starting pcAnywhere Gateway ................................................ 298
Changing the launch preferences ............................................. 299
Changing the pcAnywhere Gateway computer name ................... 299
Hiding the pcAnywhere Gateway computer in search results ......... 299
Securing the Gateway ............................................................ 300
Monitoring events ................................................................ 300
Editing port settings for pcAnywhere Gateway .......................... 302
Configuring pcAnywhere Gateway to allow incoming modem
connections ................................................................... 302
Choosing how pcAnywhere Gateway discovers hosts ................... 303
Adding or removing a subnet for Gateway host searches .............. 303
Docking to a Symantec pcAnywhere Access Server ...................... 303
Ending a pcAnywhere Gateway session ..................................... 304
Stopping the pcAnywhere Gateway service ............................... 304
Index
17Contents

Contents18

Introducing Symantec
pcAnywhere
This chapter includes the following topics:
■About Symantec pcAnywhere
■What's new in Symantec pcAnywhere
■Components of Symantec pcAnywhere
■How Symantec pcAnywhere works
■What you can do with Symantec pcAnywhere
■Where to find more information
About Symantec pcAnywhere
Symantec pcAnywhere provides secure, remote access to computers and servers.
It lets you quickly resolve helpdesk and server support issues or stay productive
while you work away from your office. You can use your desktop computer, laptop,
or mobile device to work across multiple platforms, including Windows®, Linux®,
and Mac® OS X. You can also deploy a limited-functionality, single-use host to
computers that do not have a host running.
Connectivity features such as Symantec pcAnywhere Gateway help facilitate
connections through firewalls, routers, and other types of Network Address
Translation (NAT) devices. Robust security features help protect your computers
and servers from unauthorized access.
You can use Symantec pcAnywhere in the following ways:
1
Chapter

Symantec pcAnywhere lets helpdesk providers and
administrators troubleshoot and quickly resolve computer
problems. You can remotely perform diagnostics, check and
modify settings, and deploy and install software.
Manage computers
remotely
Symantec pcAnywhere lets administrators connect to servers
across their organizations to perform routine maintenance,
deploy and install software patches and upgrades, assess
performance, and troubleshoot network problems.
Support and maintain
servers
Symantec pcAnywhere lets you connect to your home or office
computer to quickly get the files that you need. You can
perform automatic end-of-day file transfers from one
computer to another or exchange multimedia and other files
that are too large to send by email.
Transfer files between
computers
Symantec pcAnywhere lets you remotely connect to another
computer and work as though you are sitting in front of that
computer. You can view and edit files, run software, print files
to a printer at your location or at the host's location, or give
presentations or demonstrations.
Work from a remote
location
What's new in Symantec pcAnywhere
Symantec pcAnywhere includes the following new features and enhancements:
Facilitates the process of finding and connecting to host
computers that are behind a firewall, router, or other Network
Address Translation (NAT) device.
Gateway functionality
Lets you remotely access multiple computers across Windows,
Linux, and Mac OS X platforms. Lets you view all of your
sessions in a single window and transfer files between host
computers.
Cross-platform support
Lets you remotely access a computer that is running Mac OS
X from any operating system that is supported by Symantec
pcAnywhere.
Mac OS X support
Adds remote management tools to Symantec pcAnywhere
Mobile. You can open the Task Manager, run basic DOS
commands, and remotely log off, restart, or shut down a host
computer.
Remote management tools
for mobile connections
Adds the ability to block remote users from connecting to the
host at certain days and times.
Security enhancements
Introducing Symantec pcAnywhere
What's new in Symantec pcAnywhere
20