Symantec 20043811 - Norton Internet Security 2010 User manual

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Norton Internet Security™User Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
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Documentation version 17.0
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Norton License Agreement
Norton Internet Security™
IMPORTANT: PLEASE READ THE TERMS
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AND TAXES ARE REFUNDABLE) AT ANY
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FOLLOWING THE DATE OF PURCHASE.
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The software (including any accompanying
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You obtained the Software. The Software
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techsupp/support_policy.html.
This License Agreement governs any
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Software are as follows.
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may:
A. use one copy of the Software on a single
computer. If a greater number of copies
and/or number of computers is specified
within the Documentation or the applicable
transaction documentation from the
authorized distributor or reseller from which
You obtained the Software, You may use the
Software in accordance with such
specifications;

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or archival purposes, or copy the Software
onto the hard disk of Your computer and
retain the original for back-up or archival
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that You have a licensed copy of the Software
for each computer that can access the
Software over that network;
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the Software granted under this License
Agreement to another person or entity,
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terms of this License Agreement. Partial
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to use all such copies of the Software would
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additional permitted uses which may be set
forth below.
You may not, nor may you permit
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Software;
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modify, translate, make any attempt to
discover the source code of the Software or
create derivative works from the Software;
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management, timesharing, service provider
or service bureau arrangement; or
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permitted pursuant to this License
Agreement.
2. Software Feature and Content
Updates:
A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion, makes such features available
with the Software during Your Service
Period. Symantec continually strives to
improve the usability and performance of its
products and services. In order to optimize
the Software Symantec may, at its discretion
and without notice, add, modify or remove
features from the Software at any time.
B. Certain Software uses content that is
updated from time to time, including but not
limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updated URL lists; some firewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates”(or alternatively referred to as
“Protection Updates”or “Security Updates”
at times). You shall have the right to receive
Content Updates for the Software during
Your Service Period.
3. Product Installation; Required
Activation:
A. During the installation process, the
Software may uninstall or disable other
security products, or features thereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.
B. There may be technological measures in
this Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software on a computer to
not more than a finite number of times for a
finite number of computers. This License
Agreement and the Software containing
enforcement technology may require
activation as further set forth in the
Documentation. If so, the Software will only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique product key accompanying the
Software and computer configuration in the
form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted
by the Software, the Software will cease to

function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Symantec Customer Support
using the information provided by Symantec
during activation, or as set forth below.
4. Privacy; Data Protection:
From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:
Information regarding installation of the
Software. This information indicates to
Symantec whether installation of the
Software was successfully completed and is
collected by Symantec for the purpose of
evaluating and improving Symantec’s
product installation success rate. This
information will not be correlated with any
personally identifiable information.
Portable executable files that are identified
as potential malware, including information
on the actions taken by such files at the time
of installation. These files are submitted to
Symantec using the Software’s automatic
submission function. The collected files could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Symantec will not correlate these
files with any personally identifiable
information. Such automatic submission
function may be deactivated after installation
by following the instructions in the
Documentation for applicable products.
The name given during initial setup to the
computer on which the Software is being
installed. If collected, the name will be used
by Symantec as an account name for such
computer under which You may elect to
receive additional services and/or under
which You may use certain features of the
Software. You may change the account name
at any time after installation of the Software
(recommended).
Status information regarding installation
and operation of the Software. This
information indicates to Symantec whether
installation of the Software was successfully
completed as well as whether the Software
has encountered an error. The status
information could contain personally
identifiable information only if such
information is included in the name of the
file or folder encountered by the Software at
the time of installation or error. The status
information is collected by Symantec for the
purpose of evaluating and improving
Symantec’s product performance and
installation success rate. This information
will not be correlated with any personally
identifiable information.
Information contained in email messages
that you send through the Software to
Symantec to report as spam or as incorrectly
identified as spam. These email messages
may contain personally identifiable
information and will be sent to Symantec
only with your permission, and will not be
sent automatically. If you send such
messages to Symantec, Symantec will use
them only for the purpose of improving the
detection ability of Symantec’s antispam
technology. Symantec will not correlate these
files with any other personally identifiable
information.
The IP address of the computer on which the
Software is installed, as well as other general,
statistical information used for license
administration, product analysis, and for
improving product functionality. This
information will not be correlated with any
personally identifiable information.
The collected information as set out above
is necessary for the purpose of optimizing
the functionality of Symantec’s products and
may be transferred to the Symantec group
in the United States or other countries that
may have less protective data protection laws
than the region in which You are situated
(including the European Union), but
Symantec has taken steps so that the
collected information, if transferred, receives
an adequate level of protection.
Symantec may disclose the collected
information if asked to do so by a law
enforcement official as required or permitted
by law or in response to a subpoena or other
legal process. In order to promote awareness,
detection and prevention of Internet security
risks, Symantec may share certain
information with research organizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,

You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze such information for these purposes.
5. Sixty (60) Day Money Back
Guarantee:
If You are the original licensee of this copy
of the Software and are not completely
satisfied with it for any reason, please make
no further use of the Software and contact
Symantec Customer Service, using the
contact details set out in Section 10 of this
License Agreement, for a refund of the
money You paid for the Software (less
shipping, handling, and any applicable taxes
except in certain states and countries where
shipping, handling and taxes are refundable)
at any time during the sixty (60) day period
following the date of purchase.
6. Limited Warranty:
Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Software will meet Your requirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY IS EXCLUSIVE AND IN LIEU OF
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FROM STATE TO STATE AND COUNTRY TO
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ALLOW THE LIMITATION OR EXCLUSION
OF LIABILITY FOR INCIDENTAL OR
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BELOW LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
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BY APPLICABLE LAW AND REGARDLESS
OF WHETHER ANY REMEDY SET FORTH
HEREIN FAILS OF ITS ESSENTIAL PURPOSE,
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LICENSORS BE LIABLE TO YOU FOR ANY
SPECIAL, CONSEQUENTIAL, INDIRECT, OR
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THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF SYMANTEC HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
IN NO CASE SHALL SYMANTEC’S OR ITS
LICENSORS’LIABILITY EXCEED THE
PURCHASE PRICE WHICH YOU PAID FOR
THE APPLICABLE SERVICE PERIOD. The
disclaimers and limitations set forth above
will apply regardless of whether You accept
the Software.
8. U.S. Government Restricted
Rights:
The Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Software or Commercial Computer
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any successor regulations. Any use,
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You acknowledge that the Software and
related technical data and services
(collectively "Controlled Technology") may
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Administration Regulations (EAR), and the
laws of any country where Controlled
Technology is imported or re-exported. You
agree to comply with all relevant laws and
will not export any Controlled Technology
in contravention to U.S. law nor to any
prohibited country, entity, or person for

which an export license or other
governmental approval is required. All
Symantec product is prohibited for export
or re-export to Cuba, North Korea, Iran, Syria
and Sudan and to any country subject to
relevant trade sanctions. USE OR
FACILITATION OF SYMANTEC PRODUCT
IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
DESIGN, DEVELOPMENT, FABRICATION,
TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES, DRONES, OR SPACE LAUNCH
VEHICLES CAPABLE OF DELIVERING
WEAPONS OF MASS DESTRUCTION IS
PROHIBITED, IN ACCORDANCE WITH U.S.
LAW.
10. General:
This License Agreement will be governed by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes all prior or contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting
or additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. Notwithstanding the
foregoing, nothing in this License Agreement
will diminish any rights You may have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copies of the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may only be modified by
the Documentation or by a written document
that has been signed by both You and
Symantec. Should You have any questions
concerning this License Agreement, or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Support page at
www.symantec.com.
CPS / S 3.0 / USE
Additional Terms and Conditions:
In additon to the terms and conditions set
forth above, the following terms and
conditions will also apply to Your use of the
Software:
Technical Support:
In connection with Your use of the Software
You may choose to access certain technical
support features that may be offered from
within the Software, which may include live
chat with a technical support agent and/or
assistance from a technical support agent
via remote computer access (any such
technical support offered from within the
Software shall be referred to in this License
Agreement as the “Technical Support”). Any
such Technical Support shall be provided in
Symantec’s sole discretion without any
guarantee or warranty of any kind. It is solely
Your responsibility to complete a backup of
all Your existing data, software and programs
before receiving any Technical Support. In
the course of providing the Technical
Support, Symantec may determine that the
technical issue is beyond the scope of the
Technical Support. Symantec reserves the
right to refuse, suspend or terminate any of
the Technical Support in its sole discretion.
CPS / S 1.1 / NAV-NIS

Chapter 1 Overview .............................................. 11
About Norton Internet Security ................... 11
What is new in Norton Internet
Security ........................................... 12
Chapter 2 Installation .......................................... 15
Before you begin ...................................... 15
Installing Norton Internet Security .............. 16
If the opening panel does not appear ............. 16
Chapter 3 Getting started ...................................... 17
Starting Norton Internet Security ................ 17
Activating your product ............................. 18
Exploring the main window ........................ 20
Viewing the protection status of your
computer ......................................... 22
About the security status indicator ............... 22
For more information ............................... 23
Chapter 4 Responding to emergencies .................... 27
Using the Norton Bootable Recovery Tool
if you cannot install the
product ........................................... 27
Downloading the Norton Bootable Recovery
Tool ............................................... 28
Service and Support Solutions ........................................ 29
Index ........................................................................... 35
Contents

Quick Installation .......................................................... 38
Contents10

This chapter includes the following topics:
1About Norton Internet Security
1What is new in Norton Internet Security
About Norton Internet Security
Norton Internet Security delivers fast and light online
threat protection. It guards your PC, network, online
activities, and your identity with innovative detection
technologies optimized to combat today’s aggressive,
rapid-fire attacks. Norton Internet Security makes
online shopping, banking, and browsing safer and more
convenient than ever.
The improved Norton Protection System features
multilayered security technologies. They work together
to provide the comprehensive protection that detects
and removes threats before they can harm your PC.
The Norton Protection System stops online identity
theft, viruses, hackers, bots, spyware, Trojan horses,
and more without slowing you down or getting in your
way
1
Overview

What is new in Norton Internet Security
This version of Norton Internet Security offers the
following new features:
Features the multilayered
technologies that work together
to proactively block attacks and
detect and remove threats
traditional virus scanning alone
can’t stop.
Improved Norton
Protection System
Analyzes downloaded files and
applications and lets you know
if they can be trusted to be safe
before you install and run them
Norton Download Insight
Guards vulnerabilities in your
operating system, applications,
browsers, and browser plug-ins
to prevent threats from sneaking
in.
Improved Vulnerability
Protection
Uses Symantec’s global security
intelligence network to provide
real-time protection from the
newest threats.
Norton Insight Network
Uses our exclusive, completely
re-engineered SONAR
technology to detect suspicious
behavior on your PC and
proactively stop the threats that
competing antivirus solutions
can’t catch.
Real-Time SONAR 2
(Symantec Online Network
for Advanced Response)
Overview
What is new in Norton Internet Security
12

Tells you what Norton Internet
Security has done in the past
month so you can stay actively
aware of how it’s protecting you
and your PC.
Monthly Report
Uses extensive online
intelligence systems to
proactively protect your PC
without slowing it down. It
provides clear and useful
information about downloads,
threats, and files.
Improved Norton Insight
Reports tell you what actions
threats have taken and where
they came from so you can avoid
future attacks.
Norton Threat Insight
Reports tell you where files and
applications came from, if
they’re trusted before you use
them, and how the files and
applications might impact your
PC’s performance.
Norton File Insight
Adds the additional protection
when you search, shop, and surf
the Web to stop Internet threats
before they can infect your PC.
1Identifies unsafe and
dangerous Web sites right in
your search results.
1Analyzes downloaded files
and applications and lets you
know if they can be trusted
to be safe before you install
and run them.
Improved Norton Safe
Web
13Overview
What is new in Norton Internet Security

Uses the same technology that
many large businesses rely on to
effectively block unwanted,
dangerous, and fraudulent
emails.
Professional-strength
antispam protection
Overview
What is new in Norton Internet Security
14

This chapter includes the following topics:
1Before you begin
1Installing Norton Internet Security
1If the opening panel does not appear
Before you begin
Before you begin, you should close all open programs
on your computer and ensure that you are connected
to the Internet.
Norton Internet Security contains an antivirus
program. If you have other antivirus programs that
are installed on your computer, an uninstall panel may
appear to help you remove them. Symantec strongly
recommends that you remove the other antivirus
programs. Follow the instructions on the uninstall
panel.
Norton Internet Security contains a firewall program.
If you have other firewall programs that are installed
on your computer, Symantec strongly recommends
that you remove them to prevent installation errors.
For more information, see the user documentation that
came with the firewall program.
wDuring the installation, if a firewall message appears,
click Yes to use the Norton Internet Security firewall.
2
Installation

Installing Norton Internet Security
You can install Norton Internet Security from a CD or
from a file that you download.
To install Norton Internet Security
1Do one of the following:
1If you install from a CD, insert the CD into the
drive. In the opening panel, click Install Norton
Internet Security.
1If you downloaded your copy of Norton Internet
Security, double-click the file that you
downloaded.
2In the Norton Internet Security installation page,
enter the Product Key if prompted.
3Click the Install Options link, review the options,
and then click OK.
4Click the User License Agreement link, and read
the agreement.
5After you have read the agreement, click AGREE &
INSTALL.
If the opening panel does not appear
Sometimes a computer's optical drive does not
automatically run a CD.
To start the installation from the product CD
1On your desktop, double-click My Computer.
2In the My Computer window, double-click the icon
for your optical drive.
3In the list of files, double-click Start.exe.
Installation
Installing Norton Internet Security
16

This chapter includes the following topics:
1Starting Norton Internet Security
1Activating your product
1Exploring the main window
1Viewing the protection status of your computer
1About the security status indicator
1For more information
Starting Norton Internet Security
See “Responding to
security status
indicators”
on page 22.
Norton Internet Security protects any computer on
which it is installed. You do not have to start the
program to be protected.
At any time, you can start Norton Internet Security to
adjust the settings or perform preventive maintenance.
All of the program features can be accessed from the
main window.
3
Getting started

To start Norton Internet Security
4Do one of the following:
1In the Windows notification area, double-click
the Norton Internet Security icon.
1On the Windows taskbar, On the Start menu,
click All Programs > Norton Internet Security
> Norton Internet Security.
Activating your product
If you did not activate your product during installation,
you receive an activation-needed alert regularly until
you activate the product.
Product activation reduces software piracy and ensures
that you use authentic Symantec software. Activation
provides you specified period of subscription to your
Norton product. You can also renew your subscription
after the end of your subscription period.
wYou must activate your product within the time period
that the alert specifies, or your product stops working.
You can activate your product directly from the
activation-needed alert. Or, you can use the Activate
Now option in the main window. Activation should
take only a few minutes.
During activation, the Norton Account window
appears. You can create your Norton Account and
register your product. You can also view details, such
as your Product Key, your registration date, and recent
updates to the product. If you skip the Norton Account
window, the product is activated, but the Product Key
is not saved in the Norton Account. You can print the
Product Key to reinstall your product in the future.
Getting started
Activating your product
18

To activate your product from the alert
1In the alert, do one of the following:
1If you purchased a subscription version of a
retail product, select Activate Now.
1If the product came installed on your computer,
select Renew Now.
You can also activate or renew the subscription of
your product from any non-admin user account.
2Click OK.
3Follow the on-screen instructions to activate or
renew your product.
4In the window that appears, click Done.
To activate your product from the main window
1In the Norton Internet Security main window, do
one of the following:
1If you purchased a subscription version of a
retail product, click Activate Now.
1If the product came installed on your computer,
click Express Renewal.
You can also activate or renew the subscription of
your product from any non-admin user account.
2Follow the on-screen instructions to activate or
subscribe your product.
3In the window that appears, click Done.
About problems during activation
If you cannot connect to the Symantec servers to
activate your product, first check your Internet
connection. You then need to see if you have parental
control software, either installed or through your ISP,
that might block the connection.
A connectivity problem can occur if you use parental
control software. If you suspect that parental controls
might block the connection, you can configure the
parental controls so that they do not block the
activation procedure. You need to log on to your
19Getting started
Activating your product

parental control software or to the Internet through
your ISP as an administrator to change your
configuration.
Exploring the main window
When you start Norton Internet Security, the main
window opens. The main window provides access to
all Norton Internet Security features, options, Help,
and Support.
To explore the main window
1
See “Starting Norton
Internet Security”
on page 17.
Start Norton Internet Security.
2On the top of the main window, click the link that
you want to explore. Your options are:
Lets you submit feedback about your
experience with your Norton product
Leave Feedback
Lets you manage all of your Norton
product information from one
location
Norton Account
Lets you view Norton Help Center,
Norton One Click Support , Tutorials,
Check for New Version, Subscription
Status, and About Norton Internet
Security information
Help & Support
Getting started
Exploring the main window
20