Symantec 10460591 - Mail Security 5.0 User manual

User Guide
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Norton Security Suite User Guide
The software described in this book is furnished under a license
agreement and may be used only in accordance with the terms of
the agreement.
Documentation version 5.0
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Norton License Agreement
Norton™Security Suite
IMPORTANT: PLEASE READ THE TERMS
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The software (including any accompanying
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transaction documentation from the Service
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or archival purposes, or copy the Software
onto the hard disk of Your computer and
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Software over that network; and
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management, timesharing, service provider
or service bureau arrangement, unless You
are using the Software as part of a service
provided by Your Service Provider; or
D. use the Software in any manner that is not
permitted pursuant to this License
Agreement.
2. Software Feature and Content
Updates:
A. You shall have the right to receive new
features to the Software as Symantec, in its
sole discretion, makes such features available
with the Software and as provided to You by
Your Service Provider during Your Service
Period. Symantec continually strives to
improve the usability and performance of its
products and services. In order to optimize
the Software Symantec may, at its discretion
and without notice, add, modify or remove
features from the Software at any time.
B. Certain Software uses content that is
updated from time to time, including but not
limited to the following Software: antivirus
and crimeware software use updated virus
definitions; antispyware software uses
updated spyware definitions; antispam
software uses updated antispam rules;
content filtering and antiphishing software
use updated URL lists; some firewall software
use updated firewall rules; vulnerability
assessment products use updated
vulnerability data and web site
authentication software uses updated lists
of authenticated web pages; these updates
are collectively referred to as “Content
Updates”(or alternatively referred to as
“Protection Updates”or “Security Updates”
at times). You shall have the right to receive
Content Updates for the Software during
Your Service Period.
3. Product Installation; Required
Activation:
A. During the installation process, the
Software may uninstall or disable other
security products, or features thereof, if such
products or features are incompatible with
the Software or for purposes of improving
the overall functionality of the Software.
B. There may be technological measures in
this Software that are designed to prevent
unlicensed or illegal use of the Software. You
agree that Symantec may use these measures
to protect Symantec against software piracy.
This Software may contain enforcement
technology that limits the ability to install
and uninstall the Software on a computer to
not more than a finite number of times for a
finite number of computers. This License
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enforcement technology may require
activation as further set forth in the
Documentation. If so, the Software will only
operate for a finite period of time prior to
Software activation by You. During
activation, You may be required to provide
Your unique activation code accompanying
the Software and computer configuration in
the form of an alphanumeric code over the
Internet to verify the authenticity of the
Software. If You do not complete the
activation within the finite period of time set
forth in the Documentation, or as prompted
by the Software, the Software will cease to
function until activation is complete; at
which time the Software functionality will
be restored. In the event that You are not
able to activate the Software over the
Internet, or through any other method
specified during the activation process, You
may contact Your Service Provider, or the
entity set forth in the documentation issued
to You by Your Service Provider.
4. Technical Support:
Certain technical support features may be
offered from within the Software and which
may include live chat with a technical
support agent and/or assistance from a
technical support agent via remote computer
access (any such technical support offered
from within the Software shall be referred
to in this License Agreement as the
“Technical Support”). If such features are
offered and You choose to access such
Technical Support the following terms shall
apply. Any such Technical Support shall be
provided in Symantec’s sole discretion
without any guarantee or warranty of any
kind. It is solely Your responsibility to
complete a backup of all Your existing data,
software and programs before receiving any
Technical Support. In the course of providing
the Technical Support, Symantec may

determine that the technical issue is beyond
the scope of the Technical Support. Symantec
reserves the right to refuse, suspend or
terminate any of the Technical Support in
its sole discretion.
5. Privacy; Data Protection:
From time to time, the Software may collect
certain information from the computer on
which it is installed, which may include:
Information on potential security risks as
well as URLs of websites visited that the
Software deems potentially fraudulent. The
URLs could contain personally identifiable
information that a potentially fraudulent
website is attempting to obtain without Your
permission. This information is collected by
Symantec for the purpose delivering the
functionalities of the software, and also for
of evaluating and improving the ability of
Symantec’s products to detect malicious
behavior, potentially fraudulent websites and
other Internet security risks.
URLs of websites visited as well as search
keywords and search results only if the
Norton Safe Web feature is enabled. This
information is collected by Symantec for the
purpose of providing protection and of
evaluating and advising You regarding
potential threats and risks that may be
associated with a particular Web site before
You view it.
Executable files that are identified as
potential malware, including information on
the actions taken by such files at the time of
installation. These files are submitted to
Symantec using the Software’s automatic
submission function. The collected files could
contain personally identifiable information
that has been obtained by the malware
without Your permission. Files of this type
are being collected by Symantec only for the
purpose of improving the ability of
Symantec’s products to detect malicious
behavior. Such automatic submission
function may be deactivated after installation
by following the instructions in the
Documentation for applicable products.
The name given to the computer during
initial setup of the operating system. If
collected, the name will be used by Symantec
as an account name for the computer under
which You may elect to receive additional
services and/or under which You may use
certain features of the Software. You may
change such account name at any time after
installation of the Software (recommended).
Status information regarding installation
and operation of the Software. This
information indicates to Symantec whether
installation of the Software was successfully
completed as well as whether the Software
has encountered an error. The status
information could contain personally
identifiable information only if such
information is included in the name of the
file or folder encountered by the Software at
the time of installation or error. The status
information is collected by Symantec for the
purpose of evaluating and improving
Symantec’s product performance and
installation success rate. Symantec may also
use this information to optimize its
web-pages.
Information contained in email messages
that you send through the Software to
Symantec to report as spam or as incorrectly
identified as spam. These email messages
may contain personally identifiable
information and will be sent to Symantec
only with your permission, and will not be
sent automatically. If you send such
messages to Symantec, Symantec will use
them only for the purpose of improving the
detection ability of Symantec’s antispam
technology.
Information contained in a report that You
may choose to send to Symantec through the
Software when the Software encounters a
problem. The report includes information
regarding the status of both the Software and
Your computer at the time that the Software
encountered the problem. The status
information about Your computer may
include the system language, country locale,
and the operating system version for Your
computer, as well as the processes running,
their status and performance information,
and data from files or folders that were open
at the time the Software encountered the
problem. The information could contain
personally identifiable information if such
information is included in, or is a part of the
name of the files or folders open at the time
the Software encountered the problem. This
information will be sent to Symantec only
with Your permission, and will not be sent
automatically. The information is collected
by Symantec for the purpose of correcting
the encountered problem and improving
Symantec’s product performance.

The Internet Protocol (IP) address and/or
Media Access Control (MAC) address and the
Machine ID of the computer on which the
Software is installed to enable the Software
to function and for license administration
purposes.
Other general, statistical information used
for product analysis, and for improving
product functionality.
Unless it is expressly defined as optional, the
collected information as set out above is
necessary for the purpose of the functionality
of Symantec’s products.
Information may be transferred to the
Symantec group in the United States or other
countries that may have less protective data
protection laws than the region in which You
are situated (including the European Union)
and may be accessible by Symantec
employees or contractors exclusively to be
used in accordance with the purposes
described above. For the same purposes the
information may be shared with partners
and vendors that process information on
behalf of Symantec. Symantec has taken
steps so that the collected information, if
transferred, receives an adequate level of
protection.
Subject to applicable laws, Symantec reserves
the right to cooperate with any legal process
and any law enforcement or other
government inquiry related to your use of
this Software. This means that Symantec
may provide documents and information
relevant to a court subpoena or to a law
enforcement or other government
investigation. In order to promote awareness,
detection and prevention of Internet security
risks, Symantec may share certain
information with research organizations and
other security software vendors. Symantec
may also use statistics derived from the
information to track and publish reports on
security risk trends. By using the Software,
You acknowledge and agree that Symantec
may collect, transmit, store, disclose and
analyze such information for these purposes.
6. Limited Warranty:
Symantec warrants that any media
manufactured by Symantec on which the
Software is distributed will be free from
defects for a period of sixty (60) days from
the date of delivery of the Software to You.
Your sole remedy in the event of a breach of
this warranty will be that Symantec will, at
its option, replace any defective media
returned to Symantec within the warranty
period or refund the money You paid for the
Software. Symantec does not warrant that
the Software will meet Your requirements or
that operation of the Software will be
uninterrupted or that the Software will be
error-free.
TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, THE ABOVE
WARRANTY IS EXCLUSIVE AND IN LIEU
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PARTICULAR PURPOSE, AND
NON-INFRINGEMENTOFINTELLECTUAL
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FROM STATE TO STATE AND COUNTRY
TO COUNTRY.
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BELOWLIMITATIONOREXCLUSIONMAY
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ORITSLICENSORSBELIABLETOYOU FOR
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INABILITYTOUSETHE SOFTWARE EVEN
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8. U.S. Government Restricted
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For U.S. Government procurements, the
Software is deemed to be commercial
computer software as defined in FAR 12.212
and subject to restricted rights as defined in
FAR Section 52.227-19 "Commercial
Computer Software - Restricted Rights" and
DFARS 227.7202, “Rights in Commercial
Computer Software or Commercial Computer
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will not export any Controlled Technology
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and Sudan and to any country subject to
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IN CONNECTION WITH ANY ACTIVITY
INCLUDING, BUT NOT LIMITED TO, THE
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TRAINING, OR TESTING OF CHEMICAL,
BIOLOGICAL, OR NUCLEAR MATERIALS,
OR MISSILES, DRONES, OR SPACE
LAUNCH VEHICLES CAPABLE OF
DELIVERING WEAPONS OF MASS
DESTRUCTION IS PROHIBITED, IN
ACCORDANCE WITH U.S. LAW.
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This License Agreement will be governed by
the laws of the State of California, United
States of America. This License Agreement
is the entire agreement between You and
Symantec relating to the Software and: (i)
supersedes all prior or contemporaneous oral
or written communications, proposals, and
representations with respect to its subject
matter; and (ii) prevails over any conflicting
or additional terms of any quote, order,
acknowledgment, or similar communications
between the parties. Notwithstanding the
foregoing, nothing in this License Agreement
will diminish any rights You may have under
existing consumer protection legislation or
other applicable laws in Your jurisdiction
that may not be waived by contract. This
License Agreement shall terminate upon
Your breach of any term contained in this
License Agreement and You shall cease use
of and destroy all copies of the Software and
Documentation. The disclaimers of
warranties and damages and limitations on
liability shall survive termination. This
License Agreement may only be modified by
the Documentation or by a written document
that has been signed by both You and
Symantec. Should You have any questions
concerning this License Agreement, or if You
desire to contact Symantec for any reason,
please write to Symantec Customer Service,
555 International Way, Springfield, OR
97477, U.S.A. or visit the Symantec website
at www.symantec.com.
CPS / SOS N360 5.0 / USE

Chapter 1 Overview .............................................. 11
About Norton Security Suite ....................... 11
Chapter 2 Installation ........................................... 13
Installing Norton Security Suite .................. 13
Activating your Norton service .................... 14
Chapter 3 Getting Started ..................................... 17
Starting Norton Security Suite .................... 17
Exploring the main window ........................ 18
About Norton Security Suite status ............... 21
About managing messages and
alerts .............................................. 23
For more information ............................... 25
Chapter 4 Responding to emergencies .................... 27
Downloading the Norton Bootable Recovery
Tool Wizard ..................................... 27
Chapter 5 Support ................................................ 29
Accessing One Click Support ....................... 29
Index ........................................................................... 31
Quick Installation .......................................................... 32
Contents

Contents10

This chapter includes the following topics:
1About Norton Security Suite
About Norton Security Suite
Norton Security Suite offers proven performance, and
delivers today’s fast and light all-in-one solution to
protect your PC and all your online activities. It
protects against viruses, worms, hackers, and botnet.
It safeguards against online identity theft, protects
important files, and keep your PC tuned and running
at peak performance.
Norton Security Suite is completely automated and
easy to use. It works quietly in the background to
maintain your overall system integrity with minimal
effect on PC performance. By offering an unmatched
combination of performance and protection, Norton
Security Suite helps you get the most out of your PC
and your online experience.
1
Overview

Overview
About Norton Security Suite
12

This chapter includes the following topics:
1Installing Norton Security Suite
1Activating your Norton service
Installing Norton Security Suite
You install Norton Security Suite from a CD, USB, or a
file that you download.
To install Norton Security Suite
1Do one of the following:
1If you install from a CD, insert the CD into the
CD drive.
In Windows Vista or Windows XP, click Install
Norton Security Suite.
In Windows 7, click Run Start.exe.
1If you install from a USB, insert the USB into the
drive.
In Windows Vista or Windows XP, click Launch
Norton Install and then click Install Norton
Security Suite.
In Windows 7, click Open Folder to view files
and then click Start.exe.
1Double-click the file that you downloaded from
your service provider.
2
Installation

2Click the Install Options link, review the options,
and then click OK.
3Click the User License Agreement link, and read
the agreement.
4After you have read the agreement, click AGREE &
INSTALL.
Activating your Norton service
Service activation initiates your ongoing service. If you
do not activate your service when you are first
prompted, you receive an activation-needed alert
regularly until you activate the service. You can
activate your service directly from the
activation-needed alert. Alternatively, you can use the
Activation link in the Support drop-down list in the
main window. You must be connected to the Internet
before you proceed. You may need to manually enter
a PIN, which your service provider issued. The
activation steps may vary based on the service provider.
You can activate your service from any non-admin user
account as well. Activation should take only a few
minutes.
To activate your service
1Do one of the following:
1In the Norton Security Suite main window, click
Activate Now.
1In the Norton Security Suite main window, in
the Support drop-down menu, click Activation.
1In the Activation Needed alert, select Activate
Now, and then click OK.
Installation
Activating your Norton service
14

2When you choose to activate, the Software Service
window appears. The window provides you the
following options:
1Activate Now
Follow the on-screen instructions. You might be
asked to enter the activation PIN, which your
service provider issued.
1Activate Later
Use this option to activate your service later.
15Installation
Activating your Norton service

Installation
Activating your Norton service
16

This chapter includes the following topics:
1Starting Norton Security Suite
1Exploring the main window
1About Norton Security Suite status
1About managing messages and alerts
1For more information
Starting Norton Security Suite
Norton Security Suite protects any computer on which
it is installed. You do not have to start the product to
be protected. If Norton Security Suite detects a
situation that requires your attention, Norton Security
Suite may repair it automatically. You can also set
Norton Security Suite to notify you when a situation
requires your attention, and you can decide which
action you want to take.
At any time, you can start Norton Security Suite to
adjust the settings, review your protection status, or
perform preventive maintenance. You can access all
of the program features from the main window.
3
Getting Started

To start Norton Security Suite
4Do one of the following:
1In the Windows notification area, double-click
the Norton Security Suite icon.
1On the Windows taskbar, click Start > All
Programs > Norton Security Suite > Norton
Security Suite.
1Double-click the Norton Security Suite icon on
your desktop.
Exploring the main window
When you start Norton Security Suite, the main window
opens. The main window provides access to all Norton
Security Suite features, options, Help, and Support.
You can also view the overall status of your protection
categories, computer and Web protection, file backups,
and files that are left behind when you use the Internet.
The main window contains the following areas that
provide access to tasks and services.
The following links are displayed at the top of the main
window:
Opens the Tasks page, which lets you
run scans, check for updates, view
Security History , check Vulnerability
Protection and view Norton Insight
Network.
This area also lets you manage
backup sets, run backups and restore
files. You can also run diagnostic
report, run startup manager, run
Registry Cleanup , run Norton Insight,
check your monthly product report
and check Norton Tasks.
Tasks
Getting Started
Exploring the main window
18

Opens the Settings page, which lets
you customize Antivirus settings,
Firewall settings, Antispam settings,
configure the My Network
management tool and configure
Parental Controls.
This area also lets you configure
Identity Protection, schedule tasks,
manage Administrative Settings and
manage backup settings. You can use
the Quick Controls to turn on and off
Norton Security Suite features.
Settings
Opens the Performance window
which shows all installs, downloads,
optimizations, detections, alerts, and
instances of Quick Scan that have
occurred on your computer since
installing Norton Security Suite. The
window also displays a detailed
graphical representation of the CPU
and the memory usage by your
Norton product.
Performance
Opens the Norton Help Center and
the One Click Support page
You can view the product information
and activate your product.
Support
19Getting Started
Exploring the main window

The System Status is on the left side
of the main window. It provides an
overall status of the protection
categories. Your status may be
Secure if your computer is secure,
Attention if an area needs your
attention, or At Risk if your computer
is at risk. This area also provides a
Fix icon. If an area needs your
attention, it is also reflected in one
or more protection categories.
Status summary
Protection categories is the largest area on the main
window and contains the following:
Lets you view PC Security details, run Scans,
run LiveUpdate, manage Firewall, and run
Norton Insight
PC Security
Lets you view Identity Protection details,
manage Identity Protection, and configure
Identity Safe
Identity
Protection
Lets you view Backup Details, manage Backup
Sets, run Backup, and Restore Files
Backup
Lets you view PC Tuneup Details, run Disk
Optimization, run File Cleanup, run Diagnostic
Report, and run Startup Manager
PC Tuneup
The following icons are displayed at the bottom of the
main window:
Lets you access the world map with hotspots
of cybercrimes and the latest threats.
Activity Map
Getting Started
Exploring the main window
20