Symantec Veritas CommandCentral 5.1 User manual

Veritas CommandCentral™
Getting Started Guide
for Microsoft Windows and UNIX
5.1

CommandCentral™Getting Started Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Documentation version 5.1.0
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Getting started with the
CommandCentral family
This document includes the following topics:
■About the CommandCentral family
■About Veritas CommandCentral Storage
■About Veritas CommandCentral Storage Change Manager
■About Veritas CommandCentral Enterprise Reporter
■Getting CommandCentral up and running
■Where to find more information about CommandCentral
About the CommandCentral family
The CommandCentral family includes the following modules:
■CommandCentral Storage: A storage resource management solution that
provides centralized visibility and control across heterogeneous storage
environments while reducing risks and costs.
For more information, refer to the following:
See “About Veritas CommandCentral Storage”on page 8.
■CommandCentral Storage Change Manager: A storage change management
solution that provides insight into storage infrastructure related changes in
your data center, helping you to ensure the availability of your storage
infrastructure, manage service level agreements more effectively, and improve
operational efficiency.
For more information, refer to the following:
See “About Veritas CommandCentral Storage Change Manager”on page 18.

■CommandCentral Enterprise Reporter: Provides a global view of storage assets
mapped to your organization, business insight about inventory and utilization,
on-demand customized reporting, and personalized dashboards.
For more information, refer to the following:
See “About Veritas CommandCentral Enterprise Reporter”on page 20.
About Veritas CommandCentral Storage
Veritas CommandCentral Storage by Symantec represents an entire storage
resource management (SRM) solution, giving you what you need to manage your
storage infrastructure more effectively. It gives you the following capabilities:
■Offers a single console from which data center administrators deploy, manage,
and expand a multi-vendor networked storage environment. The
CommandCentral Storage Console seamlessly integrates performance and
policy management, storage provisioning, and zoning capabilities to ensure
that the storage infrastructure runs as efficiently as possible. The Console
enables users to set policies that automate notification, recovery, and other
user-definable actions.
■Discovers and tracks the utilization and allocation of storage resources down
to the disk level. The reporting features in CommandCentral Storage provide
a complete and detailed view into precisely how and where storage—for office
documents, files, applications, email, and databases—is used in your enterprise.
■Shows usage trends and makes forward projections. You can gather data both
locally and remotely (through a managed host). This means you can get baseline
information without huge deployment costs. Armed with this data, you can
do predictive modeling to analyze the return on your storage investment. You
also have what you need to implement a program of departmental chargeback.
Using CommandCentral Storage together with other Symantec software, IT
managers have the tools they need to perform real, active, end-to-end storage
resource management and make strategic decisions about their future storage
needs.
By actively managing the entire data path from application to array,
CommandCentral Storage helps ensure optimal performance and availability of
business critical applications. CommandCentral Storage also offers customizable
policy-based management to automate notification, recovery, and other
user-definable actions.
Getting started with the CommandCentral family
About Veritas CommandCentral Storage
8

What’s new in CommandCentral Storage 5.1
CommandCentral Storage 5.1 contains and builds upon CommandCentral Storage
5.0 functionality, providing several new features.
Management and discovery
CommandCentral Storage 5.1 introduces the following management and discovery
features.
Enhanced agentless discovery of storage resources
If you do not install the CommandCentral managed host on hosts in your storage
network, the CommandCentral Management Server can discover those hosts and
their connections to storage resources through agentless discovery.
The process involves creating a user-created host in order to associate the
unidentified adapter (HBA) discovered through switch discovery to the host to
which it connects. In previous versions of CommandCentral, you could do this
one host at a time. Now, CommandCentral 5.1 provides you with the ability to
create multiple hosts at once and to automate the process by creating rules and
importing information from a CSV file.
For more information about this feature, see the CommandCentral Storage User’s
Guide.
Detection of configuration related changes to storage arrays
In CommandCentral Storage 5.0 MP1, explorers initiate discovery of devices based
on the explorer’s polling interval. The polling interval is the amount of time that
the explorer waits to initiate discovery of the device. For example, the polling
interval might be 180 minutes.
In CommandCentral Storage 5.1, explorers continue to initiate discovery of devices
based on the explorer’s polling interval; however, for certain array explorers, you
can also enable change detection. When you enable change detection, explorers
listen to SNMP traps or frequently poll storage arrays—for example, every 15
minutes—in order to detect configuration related changes to that array—for
example, masking changes. When the explorer detects configuration related
changes to the storage array, the explorer initiates a full discovery of the array.
For example, if you enable change detection for EMC CLARiiON storage arrays,
by default, the explorer listens for SNMP traps from CLARiiON storage arrays.
When the explorer detects changes, it initiates discovery of the array. Because
the explorer discovers the changes in near real-time, CommandCentral Storage
can provide you with more up-to-date information about the storage array. In
contrast, if you do not enable change detection, discovery occurs only when the
9Getting started with the CommandCentral family
About Veritas CommandCentral Storage

explorer polls the storage array using the polling interval—for example, a polling
interval of 180 minutes.
Change detection is available for the following storage arrays:
■EMC CLARiiON
■EMC Symmetrix
■Hitachi HiCommand
■HP EVA
■NetApp unified storage devices
For information about enabling change detection, see the CommandCentral
Hardware and Software Configuration Guide.
Improved Data Module file scanning
In CommandCentral Storage 5.0 MP1, the Data Module file scanner determines a
file’s size by its logical size. Now, in CommandCentral Storage 5.1, the file scanner
also collects a file’s physical size. A file’s physical size provides you with a more
accurate account of space consumption over the logical size. You can use the Data
Module Importer settings and Data Module rules to specify whether you want
summary reports that report on directory size, user consumption, file type usage,
and aging data to display a file’s size by its logical size or physical size.
Additionally, you can drill down into detail reports to display both the logical size
and physical size.
For more information, see the CommandCentral Administrator’s Guide.
Discovery of device groups and composite groups for EMC Symmetrix
storage arrays
CommandCentral Storage now discovers the name of the device groups and
composite groups to which devices from EMC Symmetrix storage arrays belong.
The group names appear when you view an EMC Symmetrix storage array’s Devices
pane.
Discovery of replication objects for HP EVA storage arrays
CommandCentral Storage now discovers the following replication objects for HP
EVA storage arrays:
■Snapshots
■Vsnaps
■Snapclones
Getting started with the CommandCentral family
About Veritas CommandCentral Storage
10

Added support for discovery of ESX servers through the VMware
Infrastructure SDK
In CommandCentral Storage 5.1, you can now configure discovery of ESX servers
through the VMware Infrastructure SDK (VI SDK). This allows you to discover
individual ESX servers through VI SDK or a VirtualCenter that manages multiple
ESX servers through VI SDK.
For information about configuring discovery through VI SDK, see the
CommandCentral Hardware and Software Configuration Guide.
Sybase ASE 15 support
CommandCentral now supports discovery of Sybase Adaptive Server Enterprise
(ASE) 15.
Added support for the correlation of non-HDS backend array volumes for
HDS Tagma USP and USP-V series arrays
CommandCentral now supports the correlation of the physical disks of HDS Tagma
USP and USP-V series arrays and their backend array volumes (LUNs) when the
backend arrays are from other vendors that are listed in the CommandCentral
Hardware and Software Compatibility List.
Added support for the correlation of backend array volumes for NetApp
V-Series storage systems
CommandCentral now supports the correlation of the physical disks of NetApp
V-Series storage systems and their backend array volumes (LUNs).
Reporting
CommandCentral Storage 5.1 introduces the following reporting features.
Added in-context performance reports for certain objects
When you use the Managing Summary section of the CommandCentral Storage
Console to navigate to an object's Reporting pane, you can now select performance
reports that are scoped for the following objects:
■Fibre channel adapters
■Fibre channel controllers
■LUNs
■Physical disks
■RAID groups for Hitachi HDS storage arrays
■Switch ports
11Getting started with the CommandCentral family
About Veritas CommandCentral Storage

■VxVM volumes
Added the Switch Port Usage Trend report
You can now view the Switch Port Usage Trend report, which allows you to track
used and unused ports over a specified time frame.
New sample ad hoc reports
CommandCentral Storage now includes the following sample ad hoc reports:
■Application Access Path Inventory Report: Presents all the combinations of
end-to-end access path inventory (for the logical objects) from application to
the LUN (and the associated array).
■Fibre Attached Storage Consumption Report: Displays information about fibre
attached storage given to hosts and how that capacity is utilized by the file
systems.
■Local vs Remote Replication Report: Depicts how much of the primary (source)
capacity is replicated locally vs replicated remotely.
■NetApp Quota Over-Provisioning Report: Provides details about quota allocation
on a NetApp volume and the % over-provisioning.
■SAN Storage Report: Details array and host utilization of SAN storage and also
the shared claimed capacity between hosts.
For information about working with these custom reports, see the CommandCentral
Storage User’s Guide.
Installation
CommandCentral Storage 5.1 introduces the following installation features.
New licensing options
In previous versions of CommandCentral Storage, you could purchase licenses to
enable the following modules:
■Operations Module
■Data Module
■Operations Module and Data Module
In CommandCentral Storage 5.1, both the Operations Module and Data Module
install by default. CommandCentral Storage now includes the following types of
licenses:
■Management Server
Getting started with the CommandCentral family
About Veritas CommandCentral Storage
12

■Managed host
■Switch port
■NAS (TB)
Because of these new licensing options, you need to obtain new licenses when you
upgrade to CommandCentral 5.1. When you upgrade to 5.1, an evaluation license
installs. The evaluation license is valid for 60 days. Obtain new licenses before
the evaluation license expires.
For more information about obtaining new licenses, go to the Symantec Licensing
Portal: www.symantec.com/business/products/licensing/activation/
For more information about CommandCentral licensing, refer to the
CommandCentral Administrator’s Guide.
Ability to install a managed host and then configure it later
In CommandCentral Storage 5.1, you can now choose to install the managed host
without configuring it. You can then configure the host at a later time. For example,
you might use this feature to clone the managed host on multiple hosts for a faster
deployment.
For more information, see the CommandCentral Installation Guide.
Reduced media and install footprint for the managed host
Both the media footprint and installation footprint of the CommandCentral
managed host was reduced. As a result, the managed host occupies less space.
Other enhancements
CommandCentral Storage 5.1 introduces the following features.
Windows Server 2008 support
You can now install the CommandCentral managed host and Push Install Utility
on Windows Server 2008 hosts.
Red Hat Linux 5.0 support
You can now install the CommandCentral managed host on Red Hat Linux 5.0
hosts.
SUSE Linux Enterprise server 9 and 10 support
You can now install the CommandCentral managed host on SUSE Linux Enterprise
server 9 and 10 hosts.
13Getting started with the CommandCentral family
About Veritas CommandCentral Storage

Added links to access the CommandCentral Storage Change Manager
Console
If you enable CommandCentral Storage Change Manager on your Management
Server, you can load the CommandCentral Storage Change Manager Console from
the CommandCentral Storage Console. To do this, you can use the following links:
■Storage Change Manager—this link appears in the header of the
CommandCentral Storage Console. When you click this link, the
CommandCentral Storage Change Manager Console loads in a new browser
window and the Home pane (Dashboard) displays.
■Change History—this link appears in the Overview pane for storage resources
for which CommandCentral Storage Change Manager tracks the change history.
When you click this link, the CommandCentral Storage Change Manager
Console loads in a new browser window, displays the Changes pane, and filters
the pane to display the change history for the specific storage resource.
For more information, see the CommandCentral Storage User’s Guide.
Name of device managers display when viewing list of devices
When you view the list of configured devices in the Console, the Configured Devices
Summary now displays the name of the device manager that manages your devices.
This is helpful when you want to identify the device manager that manages a
specific device. For example, you may want to identify the CIMOM that manages
each of your storage arrays.
For more information, see the CommandCentral Administrator’s Guide.
Ability to set new managed hosts in unmanaged state
In CommandCentral Storage 5.1, you can configure the Management Server to
detect new managed hosts, but not automatically manage those hosts. When this
happens, the Management Server does not collect any data from the managed
host and it does not monitor the managed host. When you are ready for the
Management Server to manage an unmanaged host, you can simply refresh the
managed host in the Console.
For example, you might do this if you have a standard system image policy or if
you need to take advantage of an available installation window.
For more information, see the CommandCentral Administrator’s Guide.
Hotfix deployment mechanism
CommandCentral introduces a new hotfix deployment mechanism that allows
you to push and install hotfixes on remote hosts. The mechanism also allows you
to determine the current version of a CommandCentral component so that you
can better manage the deployment of hotfixes.
Getting started with the CommandCentral family
About Veritas CommandCentral Storage
14

For more information about the hotfix deployment mechanism, see the
CommandCentral Administrator’s Guide.
What you can do with CommandCentral Storage
Symantec strives to help you manage the integrity of your information by enabling
you to maintain the right balance of information security and availability.
Symantec delivers market-leading technology, insight, and expertise in the areas
of information security, data management, systems management, storage
management, and application performance management.
With Symantec’s unmatched breadth and depth, your IT organization can better
align with business objectives and address the issues of cost, complexity and
compliance. Symantec is uniquely positioned to help keep your business up,
running, and growing, no matter what happens.
CommandCentral Storage provides a single, centralized, consistent storage
management console to simplify the complex tasks involved in deploying,
provisioning, managing, and growing a multi-vendor networked storage
environment.
Managing the storage network: introduction
Many organizations—as they adopt e-commerce, supply chain management,
compliance, and other data-intensive applications—find that their data is exploding.
More and more storage is needed to digitize manuals, corporate records, and other
paper-based information, and to hold ever-increasing multimedia content.
If all that volume and complexity weren’t enough of a management challenge,
today’s business environments demand that data be available immediately,
continuously, and from anywhere—to multiple applications and to hundreds,
thousands, or even millions of customers, business partners, and employees.
Storage network technologies
Historically, enterprises have relied heavily on parallel SCSI technology to provide
the performance required for their enterprise data storage needs. More recently,
however, some enterprises are finding that the restrictions imposed by SCSI
architecture are too costly for SCSI to continue as a viable solution.
To overcome these restrictions, many enterprises have turned to a
network-attached storage (NAS) model that enables storage arrays to reside
directly on the main user network, where disk accesses may be made directly
rather than through the server’s network connection. However, this model can
add a significant load to the network, which frequently is already starved for
bandwidth.
15Getting started with the CommandCentral family
About Veritas CommandCentral Storage

Responding to this problem, some enterprises have implemented storage area
networks (SANs) in which storage is placed on its own dedicated network. This
dedicated network can improve efficiency and reliability by effectively separating
traffic on the storage network from traffic on the main user network.
Storage virtualization
CommandCentral Storage is a valuable asset for enterprises that have implemented
storage virtualization—the process of taking multiple physical storage devices
and combining them into logical (virtual) storage devices that are allocated to
applications and users at will.
Storage virtualization helps ease management by building a layer of abstraction
above the physical storage; however, your administrators still need to penetrate
that layer in order to view and manage the physical storage. CommandCentral
Storage collects detailed information about how physical storage is apportioned
and used, and it provides a graphical user interface for presenting the information
to the administrator.
Although virtualization is not a new concept, CommandCentral Storage now
enables you to take advantage of storage virtualization services over the entire
storage network, across all types of storage hardware and server platforms. You
also gain storage resource management capabilities such as hardware discovery,
visualization, reporting, and a central administration point for your storage
network.
Storage administrator requirements
Because both storage resources and IT personnel vary widely from enterprise to
enterprise, the job of storage administrator is often filled by people with various
skill sets and work backgrounds: mainframe operators, traditional network
administrators, system administrators, and others in the IT industry.
In a utility computing environment, the storage administrator usually works
closely with network administrators and others whose responsibilities range
across the entire IT department. Nevertheless, the storage administrator needs
to know details about how storage is apportioned and used on both the logical
and physical levels. He or she is also responsible for providing overall guidance
on how the storage network is used and on the direction it will take in the future.
Here are some examples of other tasks a storage administrator typically performs:
■Manage storage resources—for example allocating storage to hosts and the
applications that run on them, and defining logical groups for easier
management
■Test new vendors’hardware and integrate it into the storage network
Getting started with the CommandCentral family
About Veritas CommandCentral Storage
16

■Generate reports about the network’s physical resources and about storage
usage
■Troubleshoot network elements
■Manage day-to-day performance and resource availability
■Develop a data protection strategy and assure that the storage network is
secure
Meeting the needs of storage administrators with
CommandCentral Storage
CommandCentral Storage can maximize the return on your investment in storage
technology. It does so by providing tools designed to help the storage administrator
optimize the operation of your storage network.
Discovery of storage resources
CommandCentral Storage contains in-band and out-of-band discovery methods
for discovering a wide range of network or storage network objects. As a result,
you can discover and monitor physical and virtual fabrics, hosts, groups, storage
devices (such as arrays and NetApp unified storage devices), and applications.
Versatile displays of information about storage resources
The CommandCentral Storage Console provides a rich, versatile set of graphical
and textual displays with which you can visualize physical resources—such as
hosts and arrays—and logical resources—such as virtual fabrics—as well as the
connections and interrelationships between them. Displays also include storage
usage reports and projected storage consumption trends.
Policies for managing resources
Using the CommandCentral Storage Alert Manager, you can define and manage
policies that are associated with objects in your storage network. A policy consists
of a condition to monitor, such as heavy traffic on a specific switch port, and a
set of actions to take when that condition is met. In addition to the policies you
define, an extensive set of default policies is included with the CommandCentral
Storage product.
Data collection
CommandCentral Storage includes a versatile set of collectors that gather
information about network resources for evaluation by the Alert Manager.
CommandCentral Storage collects information about capacity, environmental
conditions (such as temperature), performance, traffic, errors, and object
availability.
17Getting started with the CommandCentral family
About Veritas CommandCentral Storage

Storage provisioning
Using tools provided in CommandCentral Storage, a storage administrator can
allocate storage resources to specific hosts and applications and control access
to storage resources. You can also create LUNs from unconfigured storage. Another
feature allows provisioning jobs to be scheduled for times when the network is
less busy.
Through the use of storage accounts, a senior administrator can establish
provisioning guidelines, or policies, that regulate the actions of lower-level
administrators.
Graphical reports about network resources, performance, and events
CommandCentral Storage includes an extensive set of graphical reports with
which you can display collected data about resources, performance, history, and
changes on your storage network. You can also create custom reports tailored to
your own needs. By enabling you to monitor things like trends in storage usage,
these reports can help you use your storage assets more efficiently.
About Veritas CommandCentral Storage Change
Manager
Veritas CommandCentral™Storage Change Manager by Symantec provides
enterprise–wide insight into storage infrastructure–related changes in your data
center. With this insight, you can maximize storage availability and minimize
downtime due to planned and unplanned changes.
CommandCentral Storage Change Manager includes the following capabilities:
■Discovers the storage resources in your data center. This allows storage
administrators to monitor your storage infrastructure.
■Detects changes made to your storage resources. This allows storage
administrators to monitor changes and assess the impact those changes have
on your storage infrastructure.
■Assesses the changes to storage resources against custom policies and best
practice policies. With custom policies, storage administrators can define
connectivity, configuration, and compliance requirements for your storage
assets. Best practice policies monitor your storage assets using
industry–recognized best practices for storage management.
■Notifies you of changes to storage resources that violate your custom policies.
This allows storage administrators to correct changes that can potentially
disrupt your storage infrastructure.
Getting started with the CommandCentral family
About Veritas CommandCentral Storage Change Manager
18

■Identifies potential risks to your storage infrastructure based on best practice
policies. With risks, storage administrators can identify the impacted storage
resources and take the necessary action to remove the risk from your storage
infrastructure.
■Lets you view reports that provide an enterprise–wide view of the changes
that occur in your data center.
Use CommandCentral Storage Change Manager as your enterprise solution for
storage change and configuration management to ensure the availability of your
storage infrastructure, manage service level agreements more effectively, and
improve operational efficiency.
What you can do with CommandCentral Storage Change Manager
Storage administrators can use CommandCentral Storage Change Manager to
monitor and manage changes to the storage infrastructure. With CommandCentral
Storage Change Manager, you can do the following:
■Monitor your storage resources and view detailed information about them.
For example, you can view storage arrays and the LUNs that reside inside each
array.
■Track changes to your storage resources. For example, you can view
information about an application that was added to a host.
■Create custom policies. With custom policies, you can define the connectivity,
configuration, and compliance requirements for your storage resources.
Additionally, you can also define who should receive notifications of violations
to the policy and you can define the target resolution time for violations.
■Monitor violations against your custom policies. When a violation occurs, you
can view the violation to determine the impacted storage resources, find the
change that caused the violation, and take the necessary actions to resolve the
violation.
■Use best practice policies. These policies ship with CommandCentral Storage
Change Manager and monitor storage changes against industry recognized
best practices for storage management. For example, one best practice policy
monitors clusters that host a service group to ensure that the cluster’s nodes
have access to the same set of LUNs.
■Monitor the risks that best practice policies identify. Similar to violations,
CommandCentral Storage Change Manager generates a risk if a change breaches
a best practice policy. You can view a description of each risk to identify
impacted storage resources and then take the necessary action to resolve the
risk.
19Getting started with the CommandCentral family
About Veritas CommandCentral Storage Change Manager

■View reports that provide an enterprise–wide view of the changes made to
your storage resources, a summary of the hosts and applications that have
policies applied to them, and details about violations, including the time that
it takes to resolve violations and the type of violations that have generated.
■Display an overall view of the current state of your data center. With the
Dashboard, you can view graphs that detail the number of recent violations
and changes. This allows you to identify current impacts and helps you to
visualize storage change trends in your data center.
How CommandCentral Storage Change Manager works
The CommandCentral Storage Change Manager Management Server and managed
hosts discover storage resources in your data center. When changes occur to those
resources, CommandCentral Storage Change Manager detects and aggregates the
changes. During the detection process, CommandCentral Storage Change Manager
assesses the changes against custom policies and best practice policies. If a change
violates a custom policy, CommandCentral Storage Change Manager generates a
violation. If a change violates a best practice policy, CommandCentral Storage
Change Manager generates a risk.
CommandCentral Storage Change Manager allows you to interact with the storage
objects it discovers, the changes it detects, and the violations it generates through
its Console. You can also use the Console to manage custom policies and best
practice policies, configure devices, view reports, and manage user accounts.
About Veritas CommandCentral Enterprise Reporter
Veritas CommandCentral Enterprise Reporter by Symantec (Enterprise Reporter)
improves storage service management by aligning IT to business objectives.
Enterprise Reporter provides the following to business information executives
and storage administrators alike:
■Global views of storage assets mapped to your organization
■Business insights into inventory utilization
■On-demand customized reporting
■Personalized dashboards for multiple users
Enterprise Reporter provides a central reporting interface for your storage
infrastructure by unifying information from multiple data centers and categorizing
it along lines of the business. If you are a business information executive, you can
use Enterprise Reporter to view your storage environment at the enterprise level.
You can then drill down into your organization's hierarchy, which could be
Getting started with the CommandCentral family
About Veritas CommandCentral Enterprise Reporter
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