Symphony WS-1000 User manual

Aurora WebLink
Installation Guide
IG2001EWA 4/23
*IG2001EWA*

AURORA WEBLINK (AWL) INSTALLATION GUIDE
1IG2001EWA
General Information
There will need to be existing internet access and Wi-Fi router in the installed location of the AWL. The AWL is a Wi-Fi device
that will use the existing internet and router to send information to a web portal. The AWL must be used in conjunction with
the Aurora controls and will provide a Wi-Fi enabled comfort system. The consumer will be able to view and adjust thermostat
settings as well as view detailed energy usage graphs and they can receive fault/lockout texts and e-mail via their smart device.
The dealer/technician will have access to the Wi-Fi AID tool as well as fault/lockout texts and e-mail via their smart device. The
dealer/technician can also have access to historical data of the heat pump which includes refrigerant pressures, temperatures and
component energy consumption for troubleshooting (if unit is equipped with AXB).
NOTE: The AWL also requires one of the following thermostats be installed: TPCC32Uxx, TPCM32U03A, TPCM32U04A., or
MasterStat. HydroStat must be used with Water to Water heat pumps to see tank temperature in Symphony.
Components of the Symphony/AWL System
Symphony Portal Both Technician and Consumer variations (free)
Symphony Smart Device Application For Consumers (free)
AWLK01 or AWLK02 Aurora Weblink for Symphony WiFi Enabled Comfort System
(Refer to the Compatibility Section for list of compatible products.)
APTKxx
Aurora Programming ToolKit (Pickit4 x2, Flash Drives x2, Mini USB adaptor, USB cable
and USB wall plug) required to update existing ABC/AXB Firmware and TPCC32Uxx
and MasterStat. Includes access to Aurora Toolbox
WA01 Water (Sump) Alarm Sensor for Aurora Controls (Optional)
Aurora WebLink (AWL) Installation and Configuration
Symphony is NOT intended as a SAFETY DEVICE. Instead, Symphony is intended ONLY to provide you with convenient
notification of the status of your equipment. A Symphony/AWL limited Warranty Certificate was shipped with the device.
The system is not a certified emergency response service and may not be linked to any emergency service contact
numbers. The Symphony system has not been designed or programmed as a first response, emergency notification system.
WaterFurnace expressly disclaims any and all warranties, express, or implied, and including warranties of merchantability or
fitness for a particular purpose, that the system will detect or provide any notification of any or all problems and events – of
any kind whatsoever- at your residence. Further details of the end user license agreement can be found at HTTPS://symphony.
mywaterfurnace.com.
ATTENTION!

AURORA WEBLINK (AWL) INSTALLATION GUIDE
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Aurora WebLink (AWL) Installation and Configuration
Compatibility
The Symphony Aurora WebLink (AWL) system is backward compatible to several 5 and 7 Series packaged models that support Aurora ABC
and have a communicating thermostat. Before applying the AWL to the heat pump, make sure both the ABC, AXB (if equipped), and com-
municating thermostats (TPCC32Uxx, TPCM32U03A, TPCM32U04A, or MasterStat,) have the latest firmware. Using the AID Tool, confirm
that the firmware versions meet the requirements in the Compatibility table (Reference the chart below) before installing AWL. Visit www.
auroracontrols.com/toolbox to obtain the latest firmware if needed.
Without a communicating thermostat the system is NOT compatible. A communicating thermostat can however replace a 24V thermo-
stat and provide compatibility for relatively low cost to the homeowner. The IntelliZone and IntelliZone2 ●24V are NOT compatible with
Symphony since neither are fully communicating systems. For systems with TPCM thermostats, a revision “A” model will need to be used for
compatibility. Early 5 Series water to air units with base controls were shipped with ABC Rev1 boards. If you have an ABC Rev1 board it will
need to be replaced with P/N 17X553-XX.
Symphony Compatibility Chart
Control
Board
ABC
Firmware
Version
AXB
Firmware
Version
Communicating Thermostats
IntelliZone2 Symphony/
AWL Compatible
TPCC TPCMA* HydroStat
(Not adjustable
through Symphony)
E Series - All Premier2 NA NA NA NA NA NA Not Compatible
Envision - All Premier2 NA NA NA NA NA NA Not Compatible
Synergy and 3D - All Premier2 NA NA NA NA NA NA Not Compatible
NSW - Envision -
Vintage A-F EW NA NA NA NA NA NA Not Compatible
NDW - All FX10 NA NA NA NA NA NA Not Compatible
NDZ/NDS Splits Premier2 &
ABC NA NA NA NA NA NA Not Compatible
Legend - All Premier2 NA NA NA NA NA NA Not Compatible
3 Series - LD
Intro to Symphony Launch ABC Rev2 2.02 or less NA 1.06 or
less
2.00 or
less NA Use IZ2 24V Yes but needs
Software Update
3 Series -LD -
Post Symphony Launch ABC Rev2 ≥3.00
(≥2.02 W29) NA ≥3.00
(≥1.07) ≥3.00 NA Use IZ2 24V Yes no changes
5 Series** - NSV/H-NDV/H -
“F” vintage
(Intro 3/12-6/12) ABC Rev1 1.02 or less NA 1.06 or
less
2.00 or
less NA 1.08 or less Yes but Replace ABC Rev1 with
new ABC Rev2 board & maybe
software updated
5 Series - NSV/H-NDV/H “G”
vintage (Shipped 6/12 to
Symphony Launch) ABC Rev2 2.02 or less optional 1.01
or less
1.06 or
less
2.00 or
less NA 1.08 or less Yes but needs
Software Update
5 Series - “G” vintage
(Post Symphony Launch) ABC Rev2 ≥3.00
(≥2.02 W29)
≥2.00
(1.01 W09 or
greater)
≥3.00
(≥1.07) ≥3.00 NA ≥2.00
(≥1.08 Z20) Yes no changes
5 Series - NSW “G Vintage” ABC Rev2 ≥3.00 ≥2.00 NA NA ≥2.02 NA Yes no changes
5 Series - NDZ, NSZ, NDS -
Indoor & Outdoor Splits
“H” Vintage ABC Rev2 ≥3.00 ≥2.00 ≥3.00 ≥3.00 NA ≥2.00 Yes no changes
7 Series -
(From Introduction to
Symphony Launch) ABC Rev2 2.04 or less 1.01 or less 1.06 or
less
2.00 or
less NA 1.08 or less Yes but needs Software Update
7 Series -
(Post Symphony Launch) ABC Rev2 ≥3.00
(≥2.04 W29)
≥2.00
(1.01 W09 or
greater)
≥3.00
(≥1.07) ≥3.00 NA ≥2.00
(≥1.08 Z20) Yes no changes
5 Series - NEW - Vintage A ABC Rev2 2.00 1.00 NA NA ≥2.02 NA Yes but needs Software Update
5 Series - NEW - Vintage B ABC Rev2 ≤3.03 ≤2.02 NA NA ≥2.02 NA Yes no changes
All the AHB are compatible. Rev: 01/25/2019
* The existing TPCM32U03 or U04 monochrome communicating thermostat is NOT compatible with the Symphony/AWL and will need replaced with the
TPCM32U03A or U04A or the TPCC thermostat with appropriate firmware version.
** Early shipments of the 5 Series water to air with base control only (no AXB) included the ABC Rev 1 and will need to be replaced with the ABC Rev 2
for Symphony Compatibility. ABC Rev1 versus Rev2 can be identified per the photos included in this document.
Note: Although the 3 Series (and 5 Series without AXB) are compatible and will provide the consumer with wireless thermostat
functionality, the limitation remains that very little sensor data can be transmitted without an AXB expansion board. The AXB is not
available on the 3 Series.

AURORA WEBLINK (AWL) INSTALLATION GUIDE
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Aurora WebLink (AWL) Installation and Configuration cont.
Sensor Kit Options
Sensor kits are all optional but obviously with more sensors, more data can be gathered and transmitted for service use. Without
an AXB, energy data cannot be collected. Sensor kits can be added to existing heat pumps. (5 and 7 Series only)
The optional sensor kits are:
• AXB Kit - 5SAK - water to air
• AXB Kit - NSWAK - water to water
• Refrigeration Monitoring Kit (AXB board required) - 5SRK - water to air and water to water
• Performance Monitoring Kit (AXB board required) 5SPKS-HW or 5SPKL-HW - water to air
• Performance Monitoring Kit (AXB board required) NSWPKS or NSWPKL - water to water
• Performance & Refrigeration Kit - NEWPRK - OptiHeat Water to Water

AURORA WEBLINK (AWL) INSTALLATION GUIDE
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How to Update a 3, 5, or 7 Series System for Symphony
Controls Board Firmware Upgrade
Refer to the Compatibility Section for a list of 3, 5 and 7 Series products that can be updated to be compatible with the Symphony/
AWL system. Early water to air 5 Series units with ABC only were shipped with ABC Rev1 boards. These are NOT compatible with
Symphony and will need replaced with ABC Rev2 boards as identified in the photos below. ABC Rev2 boards have additional quick
connects visible as shown in the photos.
ABC Rev1 ABC Rev2
Added quick
connects
TPCM32U03/04
(Also Firmware Version
2.XX or less)
TPCM/TPCMA Identification (Located on the back of Thermostat)
Thermostat Firmware Upgrade
Elite thermostats (TPCM32U03 and TPCM32U04 are NOT compatible with Symphony and will need to be replaced with newer
models TPCM32U03A and TPCM32U04A. These can be identified using the photos below. The new TPCM32U03A/04A models
have several relays eliminated.
TPCM32U03A/04A
(Also Firmware Version
3.XX or greater) No relays
in “A” version

AURORA WEBLINK (AWL) INSTALLATION GUIDE
5IG2001EWA
How to Update a 3, 5, or 7 Series System for Symphony
The Update Process
We have developed a central webpage (www.auroracontrols.com/toolbox) for all of this information. In addition, the Aurora Up-
date Kit and its accompanying Aurora Toolbox Software package provide all of the tools necessary for updating a system to com-
patibility. The Aurora Update Kit includes two PICkit3 ABC/AXB control board updaters, flash drives to update the TPCC32U01 and
MasterStat, and a link to the Aurora Toolbox Software to load them. Here are the general steps to update a system. Please consult
latest literature on www.auroracontrols.com/toolbox or in the Aurora Toolbox Software.
1. Purchase Aurora Programming Tool Kit (APTK01)
2. Download Aurora Toolbox Software to load most recent firmware in PICkit3 and flash drives.
3. Visit jobsite
4. Review thermostat/MasterStat, ABC and AXB firmware versions in the AID Tool.
5. Confirm thermostats are communicating style and appropriate firmware versions. If not update using Flash Drives loaded
using the Aurora Toolbox Software. TPCM thermostat may need replaced. See compatibility table and notes on pages 2-3.
6. Confirm ABC and AXB firmware versions are appropriate firmware versions. If not update using PICkit3 loaded using the
Aurora Toolbox Software.
7. Double check MasterStat and TPCC32U01 thermostat configurations. MasterStat (firmware version 1.06 or less) and
TPCC32U01 thermostat (firmware version 1.04 or less) will not retain configuration settings. Versions later will retain
configuration settings when updated.
8. Turn O Unit and unpack Aurora Weblink (AWLK01) and plug into front of unit.
9. Install and configure the AWL.
Troubleshooting Aurora AWL Wi-Fi Range
The Wi-Fi Range of the AWL Router is up to 100 ft. from the home router. This range can be reduced depending upon the wall and
floor material that the Wi-Fi signal must pass through. For instance metal studs of commercial buildings may attenuate the signal
and reduce the transmitting distance. It can be advantageous to move the AWL away from sheet metal ductwork to improve the
performance. If a longer cable is desired for this, standard Cat 5e or better internet cable can be substituted to relocate the AWL
further away. Consult WaterFurnace Tech Service for more details.
Troubleshooting Aurora AWL Router Connection
If internet connection issues arise a Wi-Fi ‘Repeater/Range Extender” could provide relief. These can be purchased from electronic
box stores or online. Also in unusual cases the AWL may have trouble connecting to certain routers with customized firmware such
as local cable or satellite companies with unique connections. In these situations a new router, or second standard home router can
be purchased at the electronics store and hardwired to the original home router. After installing a new router, the AWL must be
reconfigured before reconnecting to the wireless network. After reconfiguration, the AWL is wirelessly connected to the new router
utilizing its more standard firmware. Consult WaterFurnace Tech Service more more details.

AURORA WEBLINK (AWL) INSTALLATION GUIDE
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Aurora WebLink (AWL) Installation and Configuration
Wi-Fi Blue
Wi-Fi Communication
Status
RS485 Yellow
ABC Communication
Status
Status Green
Local or WebLink
Mode
AWL LED’s
Orientation
The AWL can be installed either flat, or standing up.
Mode Button
Switches
between
WebLink Mode
and Local Mode
AID Tool
Local AID Tool
Connection
(RJ-45)
Heat Pump ABC
Heat Pump ABC
Connection
(RJ-45)
USB Port
Factory Use
SD Card
Storage for “black
box data”
Wi-
Fi
Wi-
Fi
St
a
tu
R
S
4
ABC
S
ta
Sta
tu
Loc
al
M
od
e
A
WL LED’s
Note: SD card must
be present for proper
operation of the AWL
These two RJ-45 connectors are not Ethernet ports. Never connect a laptop or router to the heat pump ABC, or
AID Tool ports. Damage to those devices will occur.

AURORA WEBLINK (AWL) INSTALLATION GUIDE
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Mounting AWL on a Heat Pump Using Dual Lock (Included)
There is a piece of Dual Lock™ (actual product may vary from photo) provided in each box to mount the AWL on the unit. The
Dual Lock cannot be placed where it blocks any of the venting slots. Remove the film from one side and place it on the back
cover of the AWL as shown below. Remove the film from the other side. Select a location on the top of the heat pump, press
and hold for a few seconds.
Venting Slots
Dual Lock
Mounting AWL on a Wall: Using Screws (Not included)
To mount the AWL using screws, use the preformed slots located on the back of the AWL.
3 7/8”
(Note: Slots are approximately 3 7/8 inches apart.)
Aurora WebLink (AWL) Installation and Configuration

AURORA WEBLINK (AWL) INSTALLATION GUIDE
8IG2001EWA
1. Verify the system has the latest control board and
thermostat firmware.
2. Install AWL on any heat pump with the Aurora controls.
(3, 5, and 7 Series packaged units, 5 Series OptiHeat and
5 Series NSW). Refer to Compatibility chart for more
information.)
3. Plug one end of the provided cable into the ABC port on
the AWL, and the other end into the AID Tool port on the
front of the unit. The AID Tool can plug into the AID Tool
port of the AWL when needed.
4. AWL is powered by the heat pump and requires no other
power supply.
5. Press and hold the AWL Mode button for 5 or more
seconds to enter Local Mode. The Green LED will go from
mostly solid to a fast flash. The AWL must be in Local
Mode to begin the initial configuration.
Initial Configuration (For Windows Systems)
Follow these steps for the initial configuration. On your
laptop, click on the WI-Fi bars in the system tray: Or on your
smart device, using Settings -> Wi-Fi:
Select the AWL-XX-XX-XX Wireless Network and select
Connect:
Aurora WebLink (AWL) Installation and Configuration cont.
Open your web browser (Internet Explorer, FireFox, Chrome,
Etc) and enter 172.20.10.1 in your browser and press return.
Click on the Scan for Wi-Fi Networks button:
AID Tool
port
Select your home network from the list that appears. The
example below is with the WaterFurnace networks. Your
available networks will be different than the example shows.

AURORA WEBLINK (AWL) INSTALLATION GUIDE
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Once you have selected your home network from the list, enter
your Home network password or passphrase and click OK
You should see a Connection Successful message:
After 30 to 60 seconds, you should see the BLUE LED on the
AWL go to a solid ON state, indicating that the AWL successfully
connected to the AWL Host Server.
After configuration is complete, if the SD card is removed the
AWL will still communicate with the web portal until there is a
power outage. Upon power restoration the AWL will go directly
to Local Mode and will not be able to access the internet until
the original SD card has been reinstalled in the AWL. After
reinstalling the original SD card there are 3 options to return to
WebLink Mode, press and hold the mode button for 5 or more
seconds, cycle power to the AWL, or wait for the 30 minute
Local Mode timeout. Anytime the SD card is removed from the
AWL the system data will not be saved to the SD card although
it will be sent to the web portal. If a SD card other than the
original SD card supplied with the AWL is installed it will save
data but it will be missing necessary files to allow access to the
web portal.
Initial Configuration (Apple Operating Systems)
Follow these steps for the initial configuration. On your
laptop, click on the Wi-Fi bars in the system tray: Or on your
smartphone, using Settings -> Wi-Fi: Select the AWL-XX-XX-
XX Wireless Network and select Connect:
NOTE: You may need to turn your Wi-Fi o, and then on to
detect the AWL.
Open your web browser (Safari, FireFox, Chrome, Etc) and
enter 172.20.10.1 in your browser and press return. Select
AWL Configuration from the Aurora setup page.
Click on the Scan for Wi-Fi button
Aurora WebLink (AWL) Installation and Configuration cont.

AURORA WEBLINK (AWL) INSTALLATION GUIDE
10 IG2001EWA
After 30 to 60 seconds, you should see the BLUE LED on the
AWL go to a solid ON state, indicating that the AWL successfully
connected to the AWL Host Server.
After configuration is complete, if the SD card is removed the
AWL will still communicate with the web portal until there is a
power outage. Upon power restoration the AWL will go directly
to Local Mode and will not be able to access the internet until
the original SD card has been reinstalled in the AWL. After
reinstalling the original SD card there are 3 options to return to
WebLink Mode, press and hold the mode button for 5 or more
seconds, cycle power to the AWL, or wait for the 30 minute
Local Mode timeout. Anytime the SD card is removed from the
AWL the system data will not be saved to the SD card although
it will be sent to the web portal. If a SD card other than the
original SD card supplied with the AWL is installed it will save
data but it will be missing necessary files to allow access to the
web portal.
AWL LED Status Lights and Mode Button
In WebLink Mode, the Green LED will mostly be solid (10
seconds ON / 1/2 second OFF). During Local Configuration
mode it will blink fast (1/4 second ON / 1/4 second OFF).
To switch between WebLink Mode and Local Configuration
Mode press and hold the AWL Mode button for 5 or more
seconds. You should see the Green LED blink at the new mode
rate.
The Yellow LED will stay on if the AWL is communicating to the
ABC. If communications are lost, it will blink 2 times.
The Blue LED will stay on if the AWL is connected to and
communicating with the AWL Host Server. If communications
are lost, it will blink different blink counts, depending on the
error.
Blue
LED
Blink
Codes
Description Action
2 No Wi-Fi Connectivity Make sure pass phrase
is correct
3 DNS Begin Usage Timeout Check internet pro-
vider to make sure
the internet service is
good
4 DNS Resolving Host Timeout
5 DNS Name Resolving Failed
6 Socket Connect Error
Symphony server is
temporarily out for ser-
vice. Try again later.
7 Socket Connect Timeout
8 Start SSL Timeout
9 SSL Handshake Timeout
10 Start WebSocket Timeout
11 WebSocket Handshake Timeout
Solid WebSocket Communications are
Good None
Select your home network from the list that appears. The
example below is with the WaterFurnace networks. Your
available networks will be different than the example shows.
Once you have selected your home network from the list, enter
your Home network password or passphrase and click OK
You should see a Connection Successful message.
Aurora WebLink (AWL) Installation and Configuration cont.

AURORA WEBLINK (AWL) INSTALLATION GUIDE
11 IG2001EWA
Powering up the AWL
Power Up Mode Notes
Before
Configuration
Local Mode Complete the configuration to
enter WebLink Mode
After
Configuration
WebLink
Mode
Allows internet access to the
web portal
Without
SD Card
Local Mode Install original SD card and
re-enter WebLink Mode
Using a dierent
SD Card
Local Mode
System data will be saved to
the SD card but it will not be
possible to enter WebLink
Mode due to missing files on
the SD card. Install the original
SD card or contact
WaterFurnace Technical
Service department
Using the AID Tool on a Phone
For AID Tool functionality, use the SCC Mobile App with the
Symphony ACC.
Yellow
LED
Blink
Codes
Description Action
2ABC Communications
Timeout
Make sure the connection to
the heat pump is good.
3ABC to AWL Communi-
cation Not Supported
ABC/AXB firmware needs
updated for AWL Support
Solid ABC Communications
are Good None
Green LED
Blink Codes Description
2 SD Card not Present
3 SD Card Invalid File System
4 SD Card Write Protect is On
Mostly Solid WebLink Mode (10 seconds on / 1/2 second o)
Fast Local Mode (1/4 second on / 1/4 second o)
WebLink Mode and Local Mode
In WebLink Mode, the AWL passes the heat pump system
information (data, request) back and forth between the Aurora
system and WaterFurnace Server through the customer’s
personal router and internet.
In Local Mode, you can use your smartphone, tablet or laptop to
setup your home Wi-Fi settings. The AWL will only stay in Local
Mode for 30 minutes, and will automatically switch to WebLink
Mode if the WebLink Mode has been pre-configured. If the AWL
was never configured for WebLink Mode, It will stay in Local
Mode continually. To enter Local Mode, press the AWL Mode
button for 6 seconds. The green status light will blink fast in
Local Mode.
Aurora WebLink (AWL) Installation and Configuration cont.
For more details on the features of the Symphony Tech Portal, please reference Instruction Guide IG2002EW “Symphony Tech Portal
Quick-Start Guide” located in the documents tab on the Aurora Toolbox.
Accessing the Symphony Tech Portal

AURORA WEBLINK (AWL) INSTALLATION GUIDE
12 IG2001EWA
Aurora WebLink (AWL) Installation and Configuration
External Sump Alarm Sensor for Aurora Controls
The Symphony/AWL System provides the infrastructure not only for status and fault notification of the geothermal unit but also
sensors external to the heat pump. This is accomplished by using the exclusive Home Automation Inputs of the Aurora AXB board
and external sensors to provide the same e-mail/text notification for technicians and consumers. This provides a powerful exten-
sion of the Symphony system to include monitoring of other critical home systems.
The sensor can be added to any Aurora Advanced Control System (including both ABC and AXB) to monitor a sump pump.
The sensor can be connected to the Aurora Home Automation inputs (HA-1 or HA-2) of the AXB board. These will each
display an E23 and E24 code respectively when the alarm is active and when Symphony/AWL is installed will also produce
text/e-mail notifications for E23 or E24. The inputs should be configured for “Normally open” and the fault text for the
E23 or E24 can be selected by the technician using the AID Setup screens for the appropriate sensor installed. The “Fault
description text” is selectable so the users are aware of exactly which sensor is installed and faulting. These faults DO NOT
aect the operation of the heat pump and are simply passed through the Aurora controls to display on the thermostat and
pass through Symphony to the e-mail/text message notification system for remote monitoring. This provides a powerful ex-
tension of the Symphony system to include monitoring of other critical home systems. The following diagram shows proper
wiring.
Water
Siren
(WA01)
AXB P4
External
Sensor
w/NO
Output
NC
COM
NO

AURORA WEBLINK (AWL) INSTALLATION GUIDE
13 IG2001EWA
Notes:
Account Name:
Location Address/City/State:
Unit Name:
AWL ID:

FCC Compliance Statement
The equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Manufactured by
WaterFurnace International, Inc.
9000 Conservation Way
Fort Wayne, IN 46809
www.waterfurnace.com
©2023 WaterFurnace International, Inc., 9000 Conservation Way, Fort Wayne, IN 46809-9794. WaterFurnace has a policy of continual product
research and development and reserves the right to change design and specifications without notice.
Product: Aurora WebLink (AWL) Installation Guide
Document: Installation Guide IG2001EW
IG2001EWA 04/23
*IG2001EWA*
IG2001EWA