Netopia 3347NWG-VGx Instruction Manual

Preferred Advantage®DSL
Quick Start
Installation Guide
Netopia® 3347NWG-VGX Wireless ADSL Gateway
Microsoft®Windows®95/98/2000/ME/XP/NT 4.0
NADSL_704_6.9

Welcome to McLeodUSA!
We look forward to helping you communicate more effectively with data and
Internet services from McLeodUSA. Your DSL service has already been processed
and is scheduled for installation within the next few days.
So you can prepare for your DSL installation, we have enclosed the McLeodUSA
Preferred Advantage®DSL Quick Start Installation Guide that provides
step-by-step instructions for installing your new DSL router.
DSL is a revolutionary service that allows McLeodUSA to provide high-speed,
cost-effective data solutions. And while DSL is a cutting-edge technology, it can
be limited by two primary factors:
• The condition of the telephone lines to your location
• The distance between the Central Office and your location
Before processing your order, we thoroughly researched the lines to your location
in order to prevent unnecessary surprises. In a small percentage of cases, the
exact DSL performance and availability cannot be determined until the time of
installation. If you have any questions about the performance of your DSL service
at any time, our DSL Help Desk is at your service 24 hours a day, 7 days a week at
888-849-0640, or email [e-mail].
Thank you for choosing McLeodUSA.

IMPORTANT NOTE: This guide portrays the typical flow of the installation
process. Please read the instructions before installing the gateway. Some
computer or network configurations may cause software windows to appear
that are not depicted in this guide. Please read and follow the instructions on
those screens to continue the installation process. Verify that you are installing
your DSL equipment after the “Service Completion Date” given to you when
you ordered your DSL Internet service.
MCLEODUSA INCORPORATED AND AFFILIATES HAVE NO RESPONSIBILITY
FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE THAT MAY RESULT
FROM YOUR INSTALLATION OF DSL EQUIPMENT AS DISCUSSED IN THIS
GUIDE. MCLEODUSA AND ITS AFFILIATES SPECIFICALLY DISCLAIM ANY
LIABILITY FOR SUCH INJURY OR DAMAGE. BY PROCEEDING WITH THIS
INSTALLATION, YOU ASSUME ALL RISK OF PERSONAL INJURY OR
PROPERTY DAMAGE.
© 2004 McLeodUSA Incorporated. All rights reserved. McLeodUSA, the
McLeodUSA logo and Preferred Advantage are trademarks of McLeodUSA. All
other trademarks are the property of their respective owners.

Quick Start Installation Guide
Contents
Section 1: Contents of Your DSL Installation Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Section 2: System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Section 3: Installation of Inside Wiring (If Self-installing) . . . . . . . . . . . . . . . . . . 4
Section 4: Installation of Microfilters and Voice/DSL Line Splitter. . . . . . . . . . . 5
Section 5: Connecting the DSL Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Did I Connect Everything Correctly? . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Additional Resources for Users with Advanced Needs. . . . . . . . . . . 11
Section 6: Configuring Microsoft®Windows®Operating System . . . . . . . . . . . 13
Section 7: McLeodUSA®Customer Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
E-mail and Internet Browser Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Section 8: Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Section 9: Frequently Asked Questions (FAQs). . . . . . . . . . . . . . . . . . . . . . . . . . 26
Section 10: Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Section 1:
Contents of Your DSL Installation Kit
Quantity Item Description
1 Netopia Gateway 3347W
1 Netopia Gateway 3347W CD-ROM
1 Power Supply
1 RJ-11 Telephone Cable (lavender)
1 RJ-45 Ethernet Cable (yellow)
1DSL 2-Line Microfilter
3 DSL Microfilters
1 Voice/DSL Line Splitter
1

2McLeodUSA DSL Help Desk: 888-849-0640 | [email protected]
Section 2:
System Requirements
Before you begin the installation process, please ensure that your system
meets the following requirements:
• Personal computer/workstation — Pentium®-class processor, 166 MHz,
25 MB free disk space, 32 MB RAM.
• Operating system — Windows 95/98/2000/ME/XP or NT 4.0 is
supported. The wireless component and installation wizard can only be
used with Windows 98SE/2000/ME/XP.
• Browser & E-mail client — Each PC should have both an Internet
browser (e.g., Microsoft Internet Explorer, Netscape®Communicator)
and an e-mail client (e.g., Outlook®, Outlook Express, Netscape Mail,
Eudora®) installed prior to performing DSL self-installation.
• Available Ethernet port or wireless Ethernet adapter — Many PCs
come equipped with an Ethernet port. If you do not have an Ethernet
port available, you will need to purchase and install an Ethernet
Network Interface Card (NIC) in each PC. Ethernet NICs can be
purchased at most retail electronic stores where computer accessories
are sold. If you are not sure whether your PC has an available Ethernet
port, please refer to your PC owner’s manual or contact your
PC vendor.
• Ethernet cabling from each PC to the location where the DSL gateway
will be installed — one Ethernet cable is included in this kit and can be
used for connecting one PC if the gateway is placed nearby.
• PC owner’s manual — For reference if necessary.
Additional requirements for Local Area Network (LAN) Systems:
• Available Ethernet port (10/100 Base-T capable) on your Ethernet hub
or switch for expansion.
• Dynamic IP LAN configuration — The DSL gateway has a built-in DHCP
server that will allocate IP addresses to your LAN workstations. The
DHCP server functionality is turned on by default. It is recommended
that you disable any other DHCP servers on your LAN to prevent
conflicts. Section 6: Configuring Microsoft Windows, assumes that you
will use the DHCP server built into the DSL gateway and that you will
enable DHCP on each workstation.

If you prefer to continue using an existing DHCP server, or would prefer
that your LAN workstations operate under a private static IP scheme,
please refer to the Netopia User Guide (located on the Netopia
Gateway CD) for configuration assistance instead of the instructions
in Section 6 of this guide.
• Available wireless adapters — The following adapters can be used to
connect to the DSL gateway: PCMCIA for laptops, PCI for desktop
PCs, or USB adapter for either.
3

4McLeodUSA DSL Help Desk: 888-849-0640 | [email protected]
Section 3:
Installation of Inside Wiring (If Self-installing)
Installation of the inside wiring:
If you have chosen to self-install the DSL service and have not requested
McLeodUSA to perform on-site installation for an additional charge, you will need
to install inside wiring yourself or contact a local vendor to complete the inside
wiring. “Inside wiring” refers to the portion of wire between where McLeodUSA
connects to the building and the DSL gateway.
Inside wiring basics for DSL:
• Standard telephone wiring can be used to carry the DSL line into the
DSL gateway. Special cabling, such as CAT-5 wiring used for Ethernet
LANs, is only required between the gateway and the PC(s).
• Only two wires are used for the DSL line.
• The gateway expects the DSL signal to terminate on the two center
pins of an RJ-45 jack. Your jack must be wired accordingly.
• McLeodUSA terminates the DSL line to a Network Interface Device
(NID) that is located either on the outside of the building or in a
closet/basement. The NID is the same device that connects your
building to all incoming telephone lines. The new DSL line should be
tagged. If you have trouble locating the new DSL line at the NID,
please call 888-847-5316. McLeodUSA can assist you or your vendor
in locating the DSL line.
• If you will be sharing the DSL service over an existing LAN, you will
want to install the wiring and jack near an Ethernet switch or hub with
an available 10/100 Base-T Ethernet port.

Section 4:
Installation of Microfilters and Voice/DSL Line Splitter
The included DSL microfilters are used to prevent possible interference between
the DSL service and standard telephone service.
Install microfilters on all telephone equipment that is connected to the DSL
line including (but not limited to): telephones, Caller ID devices, answering
machines, fax machines, credit card machines and computer modems.
The included voice/DSL line splitter is required when you are connecting a
telephone and the DSL gateway to the same wall jack.
Installing the Microfilters:
1Disconnect the telephone line cord from the wall jack.
2Plug the microfilter into the jack.
3Plug the telephone line cord into the female end of the microfilter.
NOTE: Repeat these steps for all additional telephones or other devices that
share the DSL phone line. Make sure a microfilter is NOT installed between the wall
jack and the DSL gateway. The Installation Kit contains three microfilters. Should
you require additional microfilters, you can obtain them at most electronics or
computer retail stores.
If you have a 2-line telephone, connect the 2-line microfilter on the jack with the
DSL gateway.
5
Microfilter
Telephone Wall Jack

Section 4:
Installation of Microfilters and Voice/DSL Line Splitter continued
Installing the Voice/DSL Line Splitter:
Use the following steps to install the voice/DSL line splitter if you will be
connecting a telephone and the DSL gateway to the same wall jack:
1Remove the telephone line cord from the wall jack.
2Plug the male end of the voice/DSL line splitter into the wall jack.
3Install a microfilter in one of the female ports of the line splitter.
4Plug the line cordfrom the telephone into the microfilter.
5Plug the line cord from the gateway into the remaining open port of
the line splitter.
NOTE: When using a voice/DSL line splitter, ensure that the DSL gateway and
telephone will work properly by verifying the following:
• The microfilter is installed between the line splitter and the telephone.
• The microfilter is NOT installed between the line splitter and the DSL
gateway. (Refer to the image above.)
NOTE: If you have a two-line telephone that will be connected to the same line
as the DSL gateway, you’ll need to use the included two-line microfilter. If you
need additional two-line microfilters, contact your local electronics or computer
retail store.
6McLeodUSA DSL Help Desk: 888-849-0640 | [email protected]
Voice/DSL
Line Splitter
Microfilter
Telephone Wall Jack

7
Section 5:
Connecting the DSL Gateway
Ethernet LAN connection method (wired LAN)
The following instructions are for connecting PCs to the DSL gateway. Up to
four individual PCs can share the DSL service by connecting directly to the
DSL gateway. Please verify that the PCs meet the System Requirements in
Section 2. For connecting to an existing LAN you need to connect the
Ethernet port to your hub.
1Place the DSL gateway near your PC or another location that permits
easy access and visibility. Make sure any Ethernet cables are kept away
from power cords, fluorescent lighting fixtures, and other sources of
electrical interference. Put the DSL gateway in a location where air can
circulate freely around it.
2Plug the power supply to the power jack on the back of the DSL
gateway and into a surge-protected AC outlet (1).
3Turn on the power using the power switch. The Power light should
come on solid green.
4Plug one end of the lavender telephone cable (2) into the DSL wall
jack, and the other end into the port labeled DSL on the back of the
DSL gateway. The DSL Sync indicator light should blink for up to two
minutes then light solid green. Note that the light will flash green as
data flows through the device.
Ethernet LAN Connection Example

8McLeodUSA DSL Help Desk: 888-849-0640 | [email protected]
Section 5:
Connecting the DSL Gateway continued
5For PCs using Microsoft Windows 98SE/2000/ME/XP only: Insert the
Netopia Gateway CD into your PC’s CD-ROM drive. The installation
wizard will launch automatically and help you configure your PC to
work with the DSL gateway.
a) The installation wizard will first ask you to decide whether you
want to Add/Remove, View Documentation or Exit. Select
Add/Remove and accept the Netopia agreement.
b) The installation wizard will next ask you to decide whether you
want to use Ethernet, USB or Wireless. Select Use Ethernet.
c) When prompted, connect the yellow Ethernet cable between the
Ethernet port on your PC and one of the Ethernet Ports (labeled
1 through 4) on the back of the DSL gateway. If you are
connecting additional PCs or other networked devices such as a
printer, repeat this step for each device. You will need to supply
the additional Ethernet cables or have Ethernet wiring installed for
additional devices.
6The LAN light corresponding to the port you selected will come on
solid green. If the Netopia Installation Wizard detects the required
network settings in your PC, it will automatically launch your web
browser and you can proceed directly to Section 6: Configuring
Microsoft Windows.
Wireless LAN Connection Method
The following instructions are for connecting wireless devices to the DSL
gateway. Note the serial number on the label on the bottom of the
gateway (SN). You will need this number when installing your wireless
cards/adapters and if you need to call Netopia technical support.
1Follow steps 1 through 4 in the Ethernet LAN connection method
instructions above.
2Install your wireless card using instructions provided by the
manufacturer, then remove your wireless card.

3For PCs using Microsoft Windows 98SE/2000/ME/XP only:
Insert the Netopia Gateway CD into your PC’s CD-ROM drive. The
installation wizard will launch automatically and help you configure
your PC to work with the DSL gateway.
a) The installation wizard will first ask you to decide whether you
want to Add/Remove, View Documentation or Exit. Select
Add/Remove and accept the Netopia agreement.
b) The installation wizard will next ask you to decide whether you
want to use Ethernet, USB or Wireless. Select Use Wireless.
c) The wizard will now ask for the serial number of the Netopia DSL
Gateway 3347NWG-VGX. This can be found on the sticker below the
Netopia logo. If you are using a non-Netopia wireless card, please check
the indicated box. Select Enter.
4The installation wizard will start to install the wireless client and drivers
for your wireless adapters.
5You will be prompted to install your wireless card. At this time, insert
your wireless card or USB adapter into your PC.
6If the Netopia installation wizard detects the required network settings
in your PC, it will automatically launch your web browser and you can
proceed directly to Section 6: Configuring Microsoft Windows.
Wireless LAN Connection Example
9

Section 5:
Connecting the DSL gateway continued
Did I connect everything correctly?
Your gateway has status indicator lights (LEDs) on the front to verify that the
connections you just made are working as expected.
• Wireless Link: Blinks green when there is activity on wireless
LAN.
• LAN 1, 2, 3, 4: Solid green when connected to each port.
Blinks green when active on each port.
• DSL Sync: Blinks green with no line attached. Solid green
when a network connection is established (trained).
• Power: Solid green when the power is on.
10 McLeodUSA DSL Help Desk: 888-849-0640 | [email protected]

11
STOP!
The next section of this installation guide, “Configuring Microsoft Windows,”
is intended for users with single, stand-alone PCs that are being connected
together in order to share the new DSL service.
If you are using a LAN and understand the impacts of changing Windows
TCP/IP settings, please proceed with the instructions in Section 6.
McLeodUSA and Netopia are available to answer questions you may have.
Please see Section 10: Contact Information.
Additional resources for users with advanced needs:
You are considered a customer with advanced needs if any of the
following apply to you/your network configuration:
• You require certain workstations on your network to have public
Internet static IP addresses.
• You require servers on your network to have public Internet
static IP addresses.
• Your network workstations are currently configured with private
static IP addresses, and you cannot change them to dynamic
(DHCP) without interrupting existing applications or connectivity
to LAN servers.
• You need to customize firewall filter sets.
• You need to customize gateway defaults. The default settings for
the DSL gateway have the following features enabled:
• DHCP IP Address-Serving to your LAN.
• DHCP Client to the McLeodUSA network is enabled. This will
change if you need to use public static IP addresses within
your LAN.
• Network Address Translation is enabled.

12 McLeodUSA DSL Help Desk: 888-849-0640 | [email protected]
Please refer to the following additional resources if you are a
customer with advanced needs:
• If you have ordered the Static IP Address Option with your
McLeodUSA DSL service, please use the “Account Information”
sheet (sent separately) and the “Netopia User’s Reference Guide”
(contained in Adobe Acrobat format on the Netopia Gateway
CD) to configure the gateway. If you need help configuring the
gateway, please have your “Account Information” sheet ready
and contact Netopia using the information in Section 10.
• To use the DSL gateway with a private static IP LAN scheme,
refer to the instructions in the “Netopia User’s Reference Guide”
located on the Netopia Gateway CD.
• To disable DHCP serving to your LAN, customize the firewall,
enable the firewall or turn off Network Address Translation, refer
to the instructions in the “Netopia User’s Reference Guide”
located on the Netopia Gateway CD. This will change if you need
to use public static IP addresses within your LAN.

13
Section 6:
Configuring Microsoft Windows
Now you will need to configure your computer’s TCP/IP settings so it can
communicate with the DSL gateway. You may need to perform this configuration
on each PC connected to the DSL service.
Configuration Steps for Windows 95/98/ME
1Double-click on the “My
Computer” icon on your
desktop or click on “Start,”
go to “Settings” and select
“Control Panel.”
NOTE to Windows ME users:
After selecting “Control Panel,”
click on “Show all Control
Panels.”
2Double-click on the
“Network” icon.
3You must determine if you have
a TCP/IP “binding” associated
with your Network Ethernet
Adapter. It will be indicated by
a “wire” with “TCP/IP -> Brand
Name NIC” similar to what is
highlighted in the image to the
right. 3Com®is the “Brand
Name” for this Network
Ethernet Adapter. If this
binding is already associated
with your Network Ethernet
Adapter, skip to step 8.
4If there is no binding, you must
add one. Click on “Add.”

Section 6:
Configuring Microsoft Windows continued
Configuration Steps for Windows 95/98/ME continued
5Select Microsoft and Bindings.
Click on “Next.”
6Select “TCP/IP Protocol.” For
this step you may need your
OEM System CD.
7Click on “Properties” and you
should see the TCP/IP
Properties dialog box.
8Select the “IP Address” tab and
choose “Obtain an IP address
automatically.”
9Select the “Gateway” tab to
make sure there is nothing
selected under “Installed
gateways.”
10 Select the “DNS Configuration”
tab. Select “Disable DNS.”
11 Click “OK” until you are
prompted to restart Windows
and select “Yes.” When your
PC has restarted, you should
be able to surf the Internet.
14 McLeodUSA DSL Help Desk: 888-849-0640 | [email protected]

Configuration Steps for Windows XP
1Double-click on the “My
Computer” icon on your
desktop or click on “Start,”
go to “Settings” and select
“Control Panel.”
2Double-click on the
“Network” icon.
3Double-click on the “Local
Area Connection” icon.
4Click on “Properties” tab.
5Select “TCP/IP” and then
select “Properties.”
15

Section 6:
Configuring Microsoft Windows continued
Configuration Steps for Windows XP continued
6Select “Obtain an IP address
automatically.”
7Select “Obtain DNS server
address automatically.”
8Click “OK” to accept changes.
16 McLeodUSA DSL Help Desk: 888-849-0640 | [email protected]