NEC EdgeMarc 4500 User manual

EdgeMarc 4500
SOHO Router
Installation Guide
100-4500-002-NEC

© 2006 Edgewater Networks, Inc.
Edgewater Confidential, All Rights Reserved.
This document is protected by copyright and distributed under licenses restricting its use, copying,
distribution, and decompilation. No part of this document may be reproduced in any form by any means
without prior written authorization of Edgewater Networks, Inc. Documentation is provided “as is” without
warranty of any kind, either express or implied, including any kind of implied or express warranty of non-
infringement of the implied warranties of merchantability or fitness for a particular purpose.
EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other countries. Any other
trademarks appearing in this manual are owned by their respective companies.
Export Notice
This product, software and related technology is subject to U.S. export control and may be subject to export
or import regulations in other countries. Purchaser must strictly comply with all such laws and regulations. A
license to export or re-export may be required by the U.S. Department of Commerce.
Regulatory Compliance
FCC Part 15, UL, CE, FCC Part 68 and Industry Canada.
INDUSTRY CANADA (IC) NOTICE
“NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration
number signifies that registration was performed based on a Declaration of Conformity indicating that
Industry Canada technical specifications were met. It does not imply that Industry Canada approved the
equipment.”
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method
of connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any
repairs or alterations made by a user to this equipment, or equipment malfunctions, may give the telephone
communications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection, that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas”.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority, or electrician, as appropriate.”
WARRANTY AND REPAIR SERVICE CENTER:
Interwork Technologies
Bill Dunnion
[e-mail]
[phone]
This Class (A) digital apparatus complies with Canadian ICES-003.
Licensing
Use of this product is subject to Edgewater Networks Software License Agreement.
Portions of this product include software sponsored by the Free Software Foundation and are covered by
the GNU GENERAL PUBLIC LICENSE.
See the VOS for EdgeMarc User Manual for more information regarding licenses.

Contents
i
Preface..........................................................................................................1
Typographic Conventions ...................................................................1
Overview.......................................................................................................2
Feature Summary ...............................................................................2
Front Panel LEDs................................................................................4
Back Panel..........................................................................................5
Getting Started.............................................................................................7
Physical Installation.............................................................................7
Required Tools and Materials...................................................7
Desktop Installation ..................................................................7
Wall-Mount Installation .............................................................8
Rack-Mount Installation............................................................9
Connecting the Power and Cables...........................................9
Administration ...................................................................................10
Specifications ............................................................................................12
Certification and Compliance ...................................................................13
FCC PART 68 NOTICE.....................................................................13
INDUSTRY CANADA (IC) NOTICE ..................................................14

1
Preface
Thank you for your purchase of the EdgeMarc 4500 SOHO Router. This installation guide
describes the EdgeMarc 4500 and hardware installation procedures. It is intended for network
installers, network operators, and security officers.
About this Guide
The following table briefly describes each chapter and appendix in this guide.
Typographic Conventions
Task steps are presented in numbered lists. User inputs are displayed in boldface type and can
represent either keyboard input or mouse selections in a browser window. Web GUI menus
and input areas are represented in italic type.
Note
Denoted with a pencil icon, notes emphasize useful information.
Caution
Denoted with an exclamation point icon, cautions indicate situations in which proper
procedures must be followed to avoid the risk of data loss or equipment damage.
Warning
Denoted with a lightening bolt symbol, warnings indicate situations in which proper procedures
must be followed to avoid the risk of bodily injury.
Chapter or Appendix
Description
Chapter 1, Overview
Summary of the functional features of the
EdgeMarc 4500; describes front-panel LEDs
and physical features of the back panel
Chapter 2, Getting Started
Instructions for installing the EdgeMarc 4500
and accessing the VOS for EdgeMarc
management software.
Appendix A, Specifications
List of technical specifications of the
EdgeMarc 4500.
Appendix B, Warranty Information
Text of the hardware warranty for the
EdgeMarc 4500.
Appendix C, Certification
Information about agency compliance.

2
1
Overview
The EdgeMarc 4500 SOHO Router is an intelligent, all-in-one networking solution for
enterprises and service providers. It reduces costs by simplifying the deployment, management
and security of converged voice, video and data networks. The EdgeMarc 4500 provides the
following important functions for converged networks:
•Security
A stateful packet inspection firewall is used in combination with a voice over IP (VoIP)
application layer gateway to provide comprehensive “media-aware” security. The
EdgeMarc 4500 also supports IPSec for secure site-to-site networking.
•VoIP
The EdgeMarc 4500 resolves NAT/FW traversal problems for SIP traffic. It allows a single
public IP address to be used for multiple VoIP clients. VoIP survivability is also provided so
that local SIP PSTN gateways are available for inbound and outbound calling during WAN
link failures.
•Quality of Service
The EdgeMarc 4500 maximizes WAN link utilization while optimizing voice quality using
prioritization and shaping.
•Call Quality Monitoring
The EdgeMarc 4500 provides passive call quality monitoring statistics for each VoIP call to
enforce SLAs and resolve networking problems that negatively affect call quality.
•Future-proof Scalability
The EdgeMarc 4500 is a powerful, flexible platform that can be deployed initially as a low-
cost WAN access router and then licensed through software for more advanced VoIP
features and increased call performance. It is the ideal platform for service providers
offering DIA, hosted VoIP and managed security services or enterprises migrating to
converged voice and data networks.
Feature Summary
VoIP
•SIP Application Layer Gateway (ALG) that allows a single public IP address to be used for
multiple VoIP endpoints

EdgeMarc 4500 SOHO Router Installation Guide
3
QoS
•Class based queuing/prioritization
•Diffserv marking and policing
•Traffic shaping
Security
•Stateful packet inspection firewall
•VoIP aware firewall dynamically provisioning and closing of UDP ports used for VoIP calls
•IPSec: 3DES, SHA-1
•NAT/PAT server that hides enterprise LAN topology
Passive Call Quality Monitoring
•Per call statistics that include Mean Opinion Score (MOS) (average and minimum), jitter,
latency, and packet loss
•Alarms for poor MOS scores
•Active call count indicators

EdgeMarc 4500 SOHO Router Installation Guide
4
Front Panel LEDs
Figure 1: NEC EdgeMarc 4500 Front Panel LEDs
LED Label
Activity
Description
Off
Power switch is off (or no power from the AC outlet)
A
Power
Green
Power is supplied to the unit
Off
The unit could not boot up because of self test failure
Green
Self test passed
B
Status
Flashing
Green
Configuration is being written to permanent storage or
an upgrade is in progress

EdgeMarc 4500 SOHO Router Installation Guide
5
Back Panel
Figure 2: NEC EdgeMarc 4500 Back Panel
Name
Description
A
Power Connector
Accepts the plug from the supplied power cord to connect the unit
to an AC power source
B
10/100 Mbps LAN
Ports
Local Area Network (LAN) ports to connect the IP phones or an
Ethernet switch. Unit can also be configure through any of these
ports using the web interface
C
USB Ports
2 x USB ports (Not Used)
D
Ethernet WAN
Port
This port is typically used when connecting the EdgeMarc 4500 to
a cable or xDSL modem.
E
Management
Console Port
This port is used to establish a local console session with the
EdgeMarc 4500 using a VT100 terminal or emulation program.
The cable required is a straight-through 8-wire cable. The serial
port uses a baud rate of 9600, 8 data bits, 1 stop bit and no parity.
This port is used for debug or local diagnostic purposes only.
Primary configuration of the EdgeMarc 4500 is performed from a
web browser as covered in VOS User Manual

EdgeMarc 4500 SOHO Router Installation Guide
6
Name
Description
If pressed twice in quick succession, only the CLI password will be
changed back to it's original password.
If pressed three times in quick succession, the EdgeMarc will
revert back to the factory default settings. This will reset all
passwords and erase all prior configurations. The default LAN
address will be set to 192.168.1.1.
F
Erase Button
Caution
Using the Erase button as outlined above means any
configuration made to the EdgeMarc 4500 will be lost.
Additionally the VoIP ALG registration code must be re-
entered in the EdgeMarc 4500. Erasing the configuration
means that IP phones installed behind the EdgeMarc 4500
will not work and Internet connectivity or network access for
PCs will be down until the system is reconfigured.

7
2
Getting Started
Physical Installation
The EdgeMarc 4500 is designed for desktop, rack or wall-mount installation. Observe the
following guidelines when installing the system:
•Always verify that the AC cord is disconnected from a power source prior to installation.
•Ensure that the installation site has adequate air circulation and meets the minimum
operating conditions for the system as specified in Specifications section of this document
Required Tools and Materials
•If the unit is to be mounted on the wall then:
─1 Flat or Philips screw driver
─2 round or flat head Philips or slotted screws – 1 ½inch long
─2 hollow wall anchors
•If the unit will be mounted in a shelf:
─1 Flat or Philips screw driver
•Ethernet cables to connect the LAN ports to LAN switches or to individual IP phones. They
can also be used to connect the Ethernet WAN port to a WAN router, a Cable Modem or a
DSL Modem.
Desktop Installation
1. Remove the EdgeMarc 4500 and accessories from the shipping container.
2. Place the EdgeMarc 4500 on a flat, dry surface such as a desktop, shelf or tray.

EdgeMarc 4500 SOHO Router Installation Guide
8
Wall-Mount Installation
You can mount the EdgeMarc 4500 on a wall using the two mounting brackets on the bottom of
the appliance. We recommend that you use two round or pan head screws.
1. Install two screws 5.9063” (150 mm) horizontally apart on a wall or other vertical surface.
The screws should protrude from the wall so that you can fit the appliance between the
head of the screw and the wall.
If you install the screws in drywall, use hollow wall anchors to ensure that the unit does not
pull away from the wall due to prolonged strain from the cable and power connectors.
2. Remove the EdgeMarc 4500 and accessories from the shipping container.
3. Mount the EdgeMarc 4500 on the wall as shown below.
4. Do not mount the EdgeMarc 4500 on the wall as shown below.

EdgeMarc 4500 SOHO Router Installation Guide
9
Rack-Mount Installation
You can mount the EdgeMarc 4500 in a 19” rack by using the rack-mount kit supplied with the
product.
1. Attach the ear mounts to both sides of EdgeMarc 4500 with the screws.
2. Attach the EdgeMarc 4500 with the ear mounts to the shelf by screwing the ear mounts to
the shelf with screws.
Connecting the Power and Cables
The EdgeMarc 4500 comes with an AC power cord and power adapter for connecting the unit
to the AC outlet.
Warning
Always connect the AC power cord to an AC outlet suitable for the power supply that came with
the unit in order to reduce the risk of damage to it.
•Connect one end of the AC power cord to the power adapter and the other one to the AC
outlet.
•Connect plug from the power adapter to the Power Connector on the EdgeMarc 4500.
Sometimes a little force is necessary to get the plug properly positioned
Caution
Secure the power adapter using a fastener or tie wrap to nearby shelf so that it does not hang
from the power connector.
•If connecting to a WAN router, cable modem or DSL modem, then connect the Ethernet
cable to the Ethernet WAN port on EdgeMarc 4500 and the other end to the WAN device.

EdgeMarc 4500 SOHO Router Installation Guide
10
Administration
You can configure the EdgeMarc 4500 using a web browser such as Internet Explorer or
Netscape Navigator. The EdgeMarc 4500 is shipped with the pre-configured IP address
192.168.1.1 for the LAN port.
To connect to the EdgeMarc 4500, follow these steps:
1. Assign static IP address 192.168.1.2 with subnet 255.255.255.0 to a PC
2. Connect the PC to LAN port 4 of the EdgeMarc 4500
3. Launch a web browser on the PC and enter the URL string: 192.168.1.1. Press Return
The login window appears
4. Enter the username root and the password default to log into the system
The initial EdgeMarc 4500 main configuration menu appears

EdgeMarc 4500 SOHO Router Installation Guide
11
5. Select Network and start configuring the EdgeMarc 4500.
Note
For secure network management, change the default user name and password as described in
the VOS for EdgeMarc User Manual.

12
A
Specifications
WAN Ports 1x10/100 Ethernet
LAN Ports 4x10/100 Ethernet (Managed VLAN Switch)
Serial Ports 1xRS-232
Dimensions Height 1 11
16 “ (42.863 mm), Width 10 7 16 “ (265.113 mm),
Depth 6 10
16 “ (168.275 mm)
Weight 2 lb (0.91 kg)
Power 12V @ 3A, external plug pack
Environmental Operating Temperature: 5° to 40°C
Humidity: 20% to 80%, non-condensing

B
Certification and Compliance
FCC PART 68 NOTICE
This equipment complies with Part 68 of the FCC Rules and the requirements adopted by
ACTA. On the bottom surface of this equipment is a label that contains, among other
information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number
must be provided to the telephone company.
This equipment uses RJ48C and R11 jacks.
A Plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. See
installation instructions for details.
If this equipment, Model EdgeMarc 4500 causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service may be required.
But if advance notice is not practical, the telephone company will notify the customer as soon
as possible. Also, you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens, the telephone
company will provide advance notice in order for you to make the necessary modifications to
maintain uninterrupted service.
If the equipment is causing harm to the telephone network, the telephone company may
request that you disconnect the equipment until the problem is resolved.
Caution
This equipment contains no user-serviceable parts.
Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of Model EdgeMarc 4500 equipment does not disable your alarm equipment. If you
have questions about what will disable alarm equipment, consult your telephone company or a
qualified installer.

EdgeMarc 4500 SOHO Router Installation Guide
14
INDUSTRY CANADA (IC) NOTICE
This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation, IC, before the
registration number signifies that registration was performed based on a Declaration of
Conformity indicating that Industry Canada technical specifications were met. It does not imply
that Industry Canada approved the equipment.
Before installing this equipment, users should ensure that it is permissible to be connected to
the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be aware that compliance
with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by a user to this equipment, or equipment
malfunctions, may give the telephone communications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection, that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas”.
Caution
Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.”
WARRANTY AND REPAIR SERVICE CENTER:
Bill Dunnion, [phone]