Symphony 110CT400A/W-L Setup guide

Installation, Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
208597R07
110CT400A/W-L 110CR400A/W-L 110FB400A/W-L
110 Series
Ice and Water Dispensers
Order parts online
www.follettice.com
801 Church Lane • Easton, PA 18044, USA
Toll free [phone] • [phone]
www.follettice.com

2 110 Series Ice and Water Dispensers

110 Series Ice and Water Dispensers 3
Before you begin ................................................................................................................................................................ 4
Specications ..................................................................................................................................................................... 5
Field wiring.......................................................................................................................................................................... 6
Installation........................................................................................................................................................................... 8
Installing freestanding dispensers...............................................................................................................................8
Installing wall mount dispensers................................................................................................................................10
Installing RIDE®ice machines................................................................................................................................... 12
Installing top mount ice machines ............................................................................................................................. 12
User information............................................................................................................................................................... 14
Cleaning and sanitizing procedures .......................................................................................................................... 14
Service Information .......................................................................................................................................................... 17
Wiring diagram – lever models.................................................................................................................................. 17
Wiring diagram – SensorSAFE™models .................................................................................................................. 18
Dispenser troubleshooting......................................................................................................................................... 19
Troubleshooting SensorSAFE board and sensors..................................................................................................... 20
Disassembly and replacement instructions ............................................................................................................... 21
Thermostat locations................................................................................................................................................. 24
Parts................................................................................................................................................................................... 25
Dispenser exterior ..................................................................................................................................................... 25
Dispense chute and splash panel areas – lever models ........................................................................................... 26
Electrical box – lever models..................................................................................................................................... 26
Dispense chute and splash panel areas – SensorSAFE models .............................................................................. 27
Electrical box – SensorSAFE models........................................................................................................................ 28
Wheel motor and drive system .................................................................................................................................. 28
Hopper components.................................................................................................................................................. 29
Chilled water components......................................................................................................................................... 30
Solenoid dispense assembly..................................................................................................................................... 31
Table of contents

4 110 Series Ice and Water Dispensers
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help
you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call our
technical service group toll free at [phone] or [phone].
Note: To expedite assistance, all correspondence or communication MUST include the model number, serial number and
complete and detailed explanation of the problem
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is
found, notify your shipper immediately and contact Follett Corporation for help in ling a claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:
Important cautions
!
• Do not tilt any unit further than 30° off vertical during uncrating or installation
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected rst.
• Follett recommends a Follett QC4-FL4S water lter system (item# 00130229) be installed in
the ice machine inlet water line
• Prior to operation clean and sanitize the dispenser in accordance with instructions found in this
manual
• Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.
Condenser type – A = air-cooled, W = water-cooled
110CT400A-L
Ice machine capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant
Ice machine location – R = RIDE ice machine, T = integral ice machine in top of cabinet,
B = ice machine in base of freestanding units
Dispenser conguration – C = countertop, F = freestanding
Approximate storage capacity in lbs
L = Lever dispensing, S = SensorSAFE infrared dispensing

110 Series Ice and Water Dispensers 5
Specications
Electrical
1. Models with RIDE ice machines (110CR400A/W)
Ice machine Max. fuse Dispenser Max. fuse
Basic electrical: 115V/60Hz/1 phase 11.0A 20A 4.0A 20A
2. Freestanding models and models with integral ice machines (110FB400A/W, 110CT400A/W)
Total system Max. fuse
Basic electrical: 115V/60Hz/1 phase 14.0A 20A
3. Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-20 hospital grade plug.
Connect to 20A circuit fuse or breaker.
Note: It is preferred that circuit be protected by a GFCI.
Ambient
Air temp 100 F/38 C max. 50 F/10 C min. (best performance below 80 F/27 C)
Water temp 90 F/32 C max. 40 F/4 C min. (best performance below 70 F/21 C)
Water pressure 70 P.S.I. max. 10 P.S.I. min.
Plumbing
110CR with 110CT with 110FB with
RIDE ice machine integral ice machine ice machine in base
Dispenser drain 3/4" FPT 3/4" FPT 3/4" FPT
Ice machine drain 3/4" MPT 3/4" MPT 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT
Ice machine water inlet – 3/8" FPT –
RIDE IM water inlet 3/8" OD push-in – –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 305mm run) of slope. All plumbing connections must be made in accordance with
local building codes.
Ventilation clearances
Countertop models with RIDE ice machine (110CR400A/W) — none. 12" (775mm) at top advised for service.
Countertop models with integral ice machine (110CT400A/W) — 6" (153mm) at top. 6" (153mm) each side advised for
service.
Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top advised for service.

6 110 Series Ice and Water Dispensers
Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the
cord and plug(s) and follow the appropriate eld wiring diagram on the following page.
See Ice machine Installation and Operation manual for recommended junction box preparation of
hard-wired RIDE ice machines.
Field wiring for countertop and wall mount dispensers with RIDE ice machines
All eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring
diagram is intended only to aid electrician or technician in understanding how equipment works.
!
Field wiring for countertop and wall mount dispensers with RIDE ice machines
Model Electrical connection Circuits required
110FB400A/W cord & plug provided 115/60/1, 20A max. fuse size
110CT400A/W cord & plug provided 115/60/1, 20A max. fuse size
110CR400A/W cord & plug provided 115/60/1
dispenser: 20A max. fuse size
ice machine: 20A max. fuse size
!

110 Series Ice and Water Dispensers 7
Field wiring diagrams
Freestanding dispensers and countertop dispensers with integral ice machines
Countertop dispensers with RIDE ice machines
X
X
Electric Power Source Standard electrical - 115V, 1 Ph, 60 Hz,
max. fuse size 20 amps
BW
GND
GRN
GND GRN
B
W
R
LEGEND
WIRENUT
XEQUIPMENT
GROUND
B - BLACK
W - WHITE
R - RED
GRN - GREEN
DISPENSER
JUNCTION BOX
FIELD WIRING DIAGRAM IS
INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING
HOW EQUIPMENT WORKS. ALL FIELD
WIRING MUST BE INSTALLED IN
ACCORDANCE WITH NEC AND LOCAL
ELECTRICAL CODES.
IMPORTANT
FUSED
DISCONNECT
X
X
Electric Power Source
Standard electric - 115V, 60 Hz, 1 Ph,
Max. fuse size per circuit - 20 amps
BW
GND
GRN
GND GRN
W
B
W
R
LOWER ICEMAKER
JUNCTION BOX
(BIN SIGNAL)
B
FUSED
DISCONNECT
LEGEND
WIRENUT
XEQUIPMENT
GROUND
B - BLACK
W - WHITE
R - RED
GRN - GREEN
DISPENSER
JUNCTION BOX
FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS.
ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH
NEC AND LOCAL ELECTRICAL CODES.
IMPORTANT
X
BW
X
GND
GRN
W
GND GRN
UPPER ICEMAKER
JUNCTION BOX
(POWER)
B
FUSED
DISCONNECT
Electric Power Source

8 110 Series Ice and Water Dispensers
Installation procedures
Installing freestanding dispensers
1. Carefully tip dispenser back to expose underside and block up in place.
2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat
legs securely against underside of dispenser.
3. Position dispenser in desired location and adjust legs to level in both directions.
4. Connect water supply to 3/8" FPT tting on back of dispenser (Fig. 1A).
5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain tting and 3/4" MPT ice machine drain tting on back of dispenser (Fig. 1B and 1C.)
6. Run drain lines to wall or oor drain. Provide an air break between the drain lines and drain. If ice machine drain tting
is below an intended wall drain, a condensate pump must be used.
7. If ice machine is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser inlet tting on back
of dispenser (Fig. 1D).
Note: Do not run condenser supply water through ice machine water lter system.
8. Connect condenser drain line to 3/8" FPT condenser outlet tting on back of dispenser (Fig. 1E).
Important: Do not connect condenser drain line to any other drain lines.
9. Plug dispenser into 20A rated NEMA 5-20 wall socket.
10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 3/8" (5mm) and pull forward.
11. Turn on water supply and check that water level in oat reservoir (when full) is within 1/4" (6mm) of mark on side of
reservoir and that oat moves freely. Check for leaks.
Before you begin
•All dispensers must be installed level in both directions to ensure proper operation
•Required ventilation and recommended service clearances:
• Countertop models with RIDE ice machine (110CR400A/W) — none. 12" (305mm) at top recommended for service.
• Countertop models with integral ice machine (110CT400A/W) — 6" (153mm) at top. 6"(153mm) each side recommended
for service.
• Freestanding models (110FB400A/W) — 4" (102mm) at rear. 12" (305mm) at top recommended for service.
• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cutout on page 10 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit
through back of dispenser, refer to back view drawings.
• SensorSAFE dispensers are shipped with a plastic, protective lm on sensor lenses. For proper operation, plastic lm
must be removed after installation.
Do not tilt unit further than 30° off vertical.
!

110 Series Ice and Water Dispensers 9
12. Verify that water sensor tabs are immersed in water in reservoir.
13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.
14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.
15. Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.
16. Sanitize ice machine according to instructions in ice machine manual. Discard sanitized ice.
17. Turn off ice machine bin signal switch.
18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 14.
19. Turn ice machine bin signal switch on and replace front covers, securing with screws.
Fig. 1 – Rear connections, freestanding models
access panel
(B) 3/4” FPT drain
(A) 3/8" FPT
water inlet (A)
(D) 3/8" FPT
condenser inlet
location (water-
cooled only)
water inlet
(E) 3/8" FPT
condenser drain
location (water-
cooled only)
(C) 3/4" MPT
ice machine
drain location
(air-cooled only)
31.5"
(800mm)
31.5"
(800mm)
10.25"
(260mm)
(C) 3/4" MPT
ice machine drain
location (water-
cooled only)

10 110 Series Ice and Water Dispensers
Installing countertop dispensers
1. Position dispenser in desired location, mark dispenser
outline on counter and remove dispenser.
2. Drill four 3/8" (5mm) holes in counter (Fig. 2) to
anchor dispenser to counter.
Follett countertop dispensers can have any or all
utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out as shown
in Fig. 2.
3. If ice transport tube will exit out rear of dispenser,
remove ice transport tube knock-out (Fig. 5G) from
rear of dispenser.
Note: Utility connections can be accessed through
front of dispenser by removing stainless steel splash
panel on front of dispenser, or by removing access
panel (Figs. 4, 5) on back of dispenser.
4. If any electric utilities or water line will be connected
through rear of dispenser, remove utility knock-out
(Fig. 5H) from rear of dispenser and install supplied
protective grommet.
5. If power is to be supplied through counter cut-out,
complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.
6. Temporarily remove rear access panel (Figs. 4, 5)
from rear of dispenser.
7. Loosen junction box mounting screws. Lift junction
box and power cord up until cord and mounting
screws clear notches on rear panel of dispenser.
Remove Phillips head screws from right side of
junction box.
8. Rotate junction box 90 degrees so that screw holes
on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser
using Phillips head screws.
9. Place power cord inside dispenser and replace
access panel (Figs. 4 and 5) on rear of dispenser.
Note: For dispensers installed with utilities connected
through rear of dispenser, it may be easier to make
preliminary connections before dispenser is set in
place.
24.5"
(622mm)
23.75"
(603mm)
6.54"
(167mm)
17.375"
(441mm)
21.375"
(543mm)
3/8"
12.25"
(311mm)
.5" (13mm)
1.625" (41mm)
.5" (13mm)
9" X 14" (227mm x 356mm)
DRAIN PAN
CUT OUT
Fig. 2 – Counter cut-out, all models
(J) 3/8" FPT
water inlet
(L) alternate 3/4"
dispenser drain
location
drain pan
(K) 3/4" FPT
dispenser drain
Dispensers with top mount ice machines cannot be mounted on legs.They must be bolted to counter.
Use gloves when lifting ice machine to protect hands from sheet metal edges.
!
Fig. 3 – Top view, dispenser plumbing connections
countertop and wall mount units with drain pan

110 Series Ice and Water Dispensers 11
10. Apply a thick bead, approximately. 1/4" (6mm)
diameter, of NSF listed silicone sealant (Dow-
Corning RTV-732 or equivalent) 1/4" (6mm) inside
marked outline of dispenser.
11. Carefully position dispenser on counter.
12. Remove four screws securing splash panel to front
of dispenser and gently lay splash panel on counter.
(Water line to solenoid valve can be disconnected
from water inlet valve by pushing on ring at end of
inlet tting while pulling on tubing.)
13. Secure dispenser to counter with four 3/8" bolts
(supplied by others).
14. Smooth excess sealant around outside of dispenser.
15. Run water station line from back of dispenser
through utility knock-out (Figs. 4, 5) or up through
counter cut-out. Connect water supply line to 3/8"
FPT, (Fig. 3J) tting on utility ange at bottom of
dispenser.
16. Remove 3/4" drain connection plug from either
tting at rear of dispenser, (Fig. 1K) or internal
tting, (Fig. 3L), as appropriate. Connect and run
a dedicated drain line to wall or oor drain. An air
break should be provided.
If dispenser is equipped with a top mount,
water-cooled ice machine complete steps 17
through 20. If equipped with a top mount,
air-cooled ice machine proceed to step 21.
17. Connect ice machine water supply line to 3/8" FPT
water inlet, (Fig. 4M).
18. Connect ice machine drain line to 3/4 MPT drain
connection (Fig, 4N).
19. If ice machine is water-cooled, connect water-cooled
condenser supply line to 3/8" FPT condenser tting
on back of dispenser (Fig. 4R).
Note: Do not run condenser supply water through
ice machine water lter system.
20. Connect condenser drain line to 3/8" FPT tting on
back of dispenser (Fig. 4P).
Important: Do not connect condenser drain line to
any other drain lines.
21. Proceed with either RIDE or top-mounted ice
machine connection instructions, as appropriate.
Fig. 4 – Rear connections, countertop models with
integral ice machines
Fig. 5 – Rear connections, countertop models with RIDE
ice machines
access panel
access panel
(M) 3/8" FPT
ice machine water inlet
(R) 3/8" FPT condenser inlet
(water-cooled only)
(P) 3/8" FPT
condenser outlet
(water-cooled only)
(N) 3/4" MPT
ice machine drain
(H) water station knock-out
(G) ice transport tube knock-out
(H) water station knock-out
3/4" FPT dispenser
drain
3/4" FPT dispenser
drain

12 110 Series Ice and Water Dispensers
Installing RIDE ice machines
Models110CR400A/W
1. Install RIDE ice machine following instructions in ice machine manual.
2. Run ice transport tube without insulation from dispenser through ice transport tube knock-out, (Fig. 5G) or through
counter opening to ice machine.
3. Insulate ice transport tube by sliding insulation over tube.
4. Adjust insulation to cover all exposed ice transport tubing including tubing inside dispenser cabinet.
5. Check that insulated ice transport tube runs continuously uphill (with no dips) from ice machine to dispenser.
6. Run bin signal wire from dispenser through utility knockout, (Fig. 5F) or counter cutout to the ice machine and connect
bin signal wire (two-conductor twist lock) to bin signal plug on ice machine.
7. Plug dispenser power cord into 20A rated NEMA 5-20 wall socket.
8. Turn on dispenser water supply and check for leaks. Replace splash panel.
9. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward. Turn on
power and bin signal rocker switches. Replace front cover and secure with screws. Test operation.
10. Clean and sanitize ice machine following instructions in ice machine manual. Discard sanitized ice.
11. Clean and sanitize dispenser hopper following instructions on page 14. Installation is complete.
engaging pin
3/16 (5mm) ice tube hole
ice hose mounting bracket
ice level control stat
ice tube
1"
(26mm)
See Ice machine Installation Manual (form #208600) for critical installation instructions for RIDE
ice machines. Failure to comply with these instructions will result in poor performance and void
warranty.
!
Fig. 6 – Ice transport tube and ice level control stat mounting for freestanding dispensers and countertop units
with RIDE ice machine
Installing top mount ice machines
Models 110CT400A/W
1. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling
forward.
Dispensers with top mount ice machines cannot be mounted on legs.They must be bolted to
counter. Use gloves when lifting ice machine to protect hands from sheet metal edges.
!

110 Series Ice and Water Dispensers 13
2. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling
forward.
3. Remove ice machine compartment top and side panels.
4. Remove ice machine hold-down bracket from front of ice machine compartment.
5. Lift ice machine onto dispenser top and slide ice machine completely into position, compressor end rst. Front of ice
machine base must be ush with front of dispenser.
6. Reinstall hold down bracket on front of ice machine with power cord and bin signal cords in notch. Do not cut or pinch
cords.
7. Insert loose end of ice transport tube through bracket (on ice machine base) into hopper access hole. Be sure that transport
tube is secured under retainer on oat reservoir bracket (Step 2, Fig. 7). Tighten transport tube clamp screw to secure ice
transport tube.
8. Connect plastic water supply line to tting at top of oat reservoir.
1
2
3
TIGHTEN
CLAMP
SCREW
9. Connect vinyl drain line from dispenser securely to drain line on ice machine.
10. Connect ice machine two-lead bin signal twist lock plug, and three-lead power twist-lock plug, to dispenser twist-lock
connectors.
11. On dispensers equipped with water-cooled ice machines, connect condenser water supply and drain lines to
condenser ttings on ice machine.
12. Turn on water supply and check that water level in oat reservoir (when full) is within 1/4" (6mm) of mark on side of
reservoir and that oat moves freely.
13. Verify that water sensor tabs are immersed in water in reservoir. Check for leaks. Replace splash panel.
14. Plug dispenser power cord into 20A rated NEMA 5-20 wall socket.
15. If dispenser is equipped with SensorSAFE remove protective plastic coating form dispense sensor labels.
16. Turn on power and bin signal rocker switches and test operation.
17. Clean and sanitize ice machine following instructions in ice machine manual.
18. Remove dispenser hopper access lid and clean and sanitize dispenser according to instructions on page 14.
19. Replace front cover and secure with screws. Installation is complete.
Fig. 8 – Ice transport tube and ice level control stat mounting for units with top-mounted ice machines
Fig. 7 – Ice transport tube
ice level control stat
45°
Hand bend cap tube
end to approximately
45° as shown
.75"
(19mm)

14 110 Series Ice and Water Dispensers
User information
How the dispenser works
Follett’s 110 series automatic load ice and water dispensers receive ice from Follett’s 400 lb (181kg)/day ice machine
located in the dispenser base, in the cabinet top or in a remote location up to 20 ft (6m) away. Ice produced is stored in the
bin section of the dispenser. When dispensing is activated, the wheel motor is energized, causing the wheel to turn. This
moves ice to the dispense chute where it drops by gravity into the container held below the chute.
In Follett’s continuous icemaking process, water freezes to the inside walls of the stainless steel evaporator. A rotating
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through a nozzle on
the outlet port. The ice is then pushed through a tube to the dispenser bin. When the storage area is full, a bin thermostat
opens and shuts the ice machine off to avoid over-lling of the bin. The ice machine will restart after 20 minutes if the bin is
calling for ice.
How the SensorSAFE accessory works
Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by eliminating
physical contact between the cup or container and dispenser. Sensors in the panel use reected infrared light to detect the
presence of the container and send a signal to a control board which then activates the appropriate components for ice or
water dispensing.
The SensorSAFE package includes a cleaning switch under the left side of the front cover which temporarily shuts off
dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on after cleaning, the dispenser
automatically resets after two minutes for normal operation.
SensorSAFE also includes a time limit safety feature which automatically stops ice dispensing after one minute of
continuous dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to
the activation zone.
How the chilled water accessory works
Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill incoming water supplied to the water
station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is dispensed, it is
automatically fed into the water chiller assembly to chill the water coil inside the assembly.
Cleaning/descaling and sanitizing
Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system is required to
ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should
be performed at least as frequently as recommended and more often if environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of the
ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized service
agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed
according to the schedule below. Service problems resulting from lack of preventive maintenance will not be covered
under the Follett warranty.
Recommended cleaning/descaling and sanitizing intervals*
Symphony Frequency
Drain Line weekly
Drain Pan/Drip Pan weekly
Exterior as needed
Condenser monthly (air-cooled only)
Dispenser and Components semi-annually
Ice Machine semi-annually
Chilled Water Accessory semi-annually
Transport Tube semi-annually
Ice Storage Area/Bin semi-annually
* Ice machine and dispenser must be cleaned and sanitized prior to start-up.

110 Series Ice and Water Dispensers 15
Weekly
CAUTION!
§Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Dispenser drain pan and drain line
1. Pour 1 gal. (3.8 L) of hot tap water into drain pan to ush drains.
Splash panel front, SensorSAFE infrared dispensing
1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front cover.
2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based cleaner.
3. Reactivate dispensing by pressing and releasing clean switch again.
Monthly
CAUTION!
§Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Condenser (air-cooled ice machine only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure optimal
performance.
Semi-Annually (more often if conditions dictate)
§A cleaning/descaling and sanitizing procedure should always include both the ice machine and dispenser; ice machine
should be cleaned and sanitized rst, followed by the dispenser.
§Icemaking system can be cleaned/descaled in place.
To ensure that your ice machine and dispenser are cleaned/descaled and sanitized properly, proceed as follows:
1. Clean/descale the ice machine
2. Sanitize the ice machine
3. Clean/descale the dispenser
4. Sanitize the dispenser
CAUTION!
§Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures.
§Use only Follett approved cleaners.
§It is a violation of Federal law to use Solution A or Solution B in a manner inconsistent with their labeling.
§Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.
Solution A: Following manufacturer’s instructions, mix cleaning solution of 1 gal. (3.8 L) 120 F (49 C) water and 7 oz.
(198 g) (one 7oz. packet) of Follett SafeCLEAN™ ice machine cleaner/descaler (P/N00132001).
Solution B: Following manufacturer’s instructions, mix a sanitizing solution of 1 gal. (3.8 L) 120 F (49 C) water and
1.6oz. (48 ml) Nu-Calgon IMS-II Sanitizer (P/N 00979674).
Clean/descale and sanitize ice machine (if applicable)
§Units with ice machines require ice machine cleaning/descaling and sanitizing at least every 6 months, and more often
if conditions dictate. Cleaning/descaling and sanitizing the ice machine will result in better performace and extend ice
machine life. Refer to Ice Machine Operation and Service Manual for specic instructions.

16 110 Series Ice and Water Dispensers
Clean/descale dispenser
1. Remove and discard all ice from storage hopper.
2. Ensure power is disconnected. Working inside storage area, remove center thumbscrew from dispense wheel,
tilt wheel up toward back to clear baffle and disengage wheel from motor shaft.
3. Remove dispense chutes.
4. Thoroughly wipe lid, dispense wheel, baffle and dispense chutes with cloth soaked in SolutionA.
5. Wipe all bin surfaces (including the area under dispense wheel) with a damp cloth wrung out in Solution A.
Note: To avoid possible damage to dispense motor assembly, use only a damp cloth to clean the storage bin. Do not
allow water to run through bottom of bin area.
6. Remove grille and wash with Solution A. Rinse thoroughly with clean water.
7. Rinse all above items with damp cloth wrung out in clear water.
Sanitize dispenser
8. Wipe all above items with damp cloth wrung out in Solution B to sanitize. Do not rinse.
9. Reinstall all parts and replace any panels removed prior to cleaning.
10. Pour 1 gal. (3.8 L) of hot tap water into drain pan to ush drains.
11. If the dispenser is equipped with a Chilled Water Accessory continue to Step 11.1; if not, skip to Step 12.
11.1 Remove four screws securing splash panel.
11.2 Disconnect 3/4" (19mm) drain line from bottom of chilled water canister.
11.3 Loosen (do not remove) screw securing front bracket of chilled water canister to bottom of dispenser
hopper.
11.4 Rotate canister clockwise to release front bracket, then pull canister forward to disengage rear bracket.
11.5 Remove chilled water coil from canister and clean with cloth wrung out in Solution A.
11.6 Wipe inside of chilled water canister with cloth wrung out in Solution A.
11.7 Rinse all above items with damp cloth wrung out in clear water.
11.8 Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.
11.9 Reinstall chilled water coil into canister (rubber alignment grommet on coil tubing must be located outside
chilled water canister to hold coil securely against canister wall).
11.10 Reinstall chilled water assembly on dispenser and tighten screw securing front bracket.
11.11 Reconnect 3/4" (19mm) drain line to chilled water canister.
11.12 Reinstall splash panel and top front cover.
12. If so equipped, turn ice machine ON and begin to make ice (ice machine should start immediately with power
and bin signal supplied).
13. After approximately 30 minutes, test dispenser for proper dispensing.

110 Series Ice and Water Dispensers 17
Service information
Wiring diagrams
How unit works — lever models
The dispense wheel motor and dispense solenoid are energized through the power and ice dispense switches. The water
solenoid valve is energized through the power and water dispense switches. The ice machine receives the bin signal
through the power switch, the normally closed bin thermostat and the ice machine switch. When the bin level thermostat
is calling for ice, a 115V bin signal is applied to the bin signal terminals on the ice machine circuit board. When ice builds up
around the bin thermostat, the contacts open, cutting the bin signal to the ice machine.
PURPLE
BLK
BLK
BLK
ORANGE
WHITE
WHITE
S
WTR
BLU
RD
ORG
RD
RD
SWITCH
T- STAT
BIN SIGNAL
MAIN POWER
SWITCH
4
RELAY
7
1
PUR
TIMER
1 2 3
WHITE
WHITE
WHITE
WHITE
WHITE
PUR
BLK
ICE MACHINE
BIN SIGNAL
(120 VAC)
B
RLY
A
M
LOCATED BEHIND SPLASH PANEL
4x4 JUNCTION BOX
ICE MACHINE
WHITE
GREEN
BLACK
POWER
(120 VAC)
60hz
115 VAC
WHITE

18 110 Series Ice and Water Dispensers
How unit works — SensorSAFE models
SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation
zone below the ice or water chute on SensorSAFE dispenser models, an infrared signal reects off the container and is
detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to
dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors.
A safety, shut-off feature automatically shuts off dispensing after one minute of continuous activation. Dispensing can be
restarted by moving the container away and then returning it to the actuation zone.
Dispensing can be temporarily suspended for cleaning by depressing and releasing the clean switch, located under the
left side of the top front cover. Depressing and releasing the button a second time will return the dispenser to normal
operating state. If the clean switch is not depressed a second time, the dispenser will automatically resume normal
dispense operation (CLN LED goes out) after two minutes. An LED on the control board will light to indicate that the
dispensing has been suspended by activation of the clean switch.
CLEAN
NEUTRAL
WTR
CLN
WM
SOL
L1
PWR
GND
WTR
ICE
PUR
ORANGE
YLW
YLW
BLACK
SWITCH
WHITE
BLACK WHITE
WHITE
S
WTR
RD
RELAY
ORANGE
RD
RD
SWITCH
T- STAT
BIN SIGNAL
MAIN POWER
SWITCH
4
1
TIMER
1 2 3
WHITE
WHITE
WHITE
WHITE
WHITE
PUR
BLK
ICE MACHINE
BIN SIGNAL
(120 VAC)
B
RLY
A
M
7
LOCATED BEHIND SPLASH PANEL
4x4 JUNCTION BOX
WHITE
GREEN
BLACK
POWER
ICE MACHINE
(120 VAC)
60hz
115 VAC
WHITE

110 Series Ice and Water Dispensers 19
Symptom
1. Does not dispense
ice.
2. Does not dispense
water.
3. Water runs
continuously.
4. Dispense
wheel rotates
continuously.
5. Ice machine runs
continuously.
6. Ice dispenses by
itself.
Solution
a. Replace dispense gate.
b. Replace dispense solenoid.
c. Check switch; turn on or replace if faulty.
d. Replace switch.
e. Check motor and replace as required.
f. Reinstall chain.
g. Install key and tighten sprocket.
a. Check switch and replace if faulty.
b. Check solenoid and replace if faulty.
c. Remove and clean valve.
a. Check switch and replace if faulty.
b. Remove and clean valve.
a. Replace dispense switch.
b. Replace level ll timer.
c. Replace level ll relay.
a. Check for proper positioning (middle of
adjustment range); if thermostat does not
open when ice is placed on capillary tube,
replace thermostat.
b. Check that ice machine receives bin
signal from dispenser.
a. Replace dispense gate.
b. Replace dispense solenoid.
c. Replace dispense switch.
Dispenser troubleshooting
Before calling for service:
• Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on
• Check that congealed cubes are not causing a jam • Check that all drains are clear
Disconnect power to dispenser and ice machine before putting hands or arms in storage area, or
attempting any repair or service to equipment.
!
Possible cause
a. Faulty dispense gate.
b. Faulty dispense solenoid.
c. Power switch off or faulty.
d. Faulty dispense switch.
e. Wheel motor malfunction.
f. Drive chain off.
g. Sprocket key missing.
a. Dispense switch faulty.
b. Faulty water solenoid.
c. Solenoid plugged by debris.
a. Dispense switch contacts burned shut.
b. Debris preventing valve from closing.
a. Dispense switch contacts burned shut.
b. Faulty level ll timer.
c. Faulty level ll relay.
a. Faulty or incorrectly positioned bin
thermostat.
b. Incorrect eld wiring.
a. Faulty dispense gate.
b. Faulty dispense solenoid.
c. Faulty dispense switch.

20 110 Series Ice and Water Dispensers
Troubleshooting SensorSAFE board and sensors
Board guide
LEDs, when illuminated, indicate the following:
PWR (board power)
CLN (cleaning, no dispensing cycle)
ICE (ice dispensing activated)
WTR (water dispensing activated)
Terminals:
L1 (incoming power, hot)
L2 (neutral terminals)
WTR (power terminal for water solenoid)
SOL (power terminal for dispense gate
solenoid) not used
WM (power terminal for wheel motor)
CLN (terminals for clean cycle switch)
Action
Check LEDs on control
board
Place cup under drop
zone
LED Status
PWR CLN ICE/WTR
OFF OFF OFF
ON ON OFF
ON OFF OFF
ON OFF ON
Solution
Check circuit breakers and power switch; restore
power or replace defective switch
Depress clean switch located under left side of front
cover to return board to normal operation
Troubleshoot appropriate lens/sensor and replace if
required (see Lens/Sensor Troubleshooting below)
Verify power on appropriate output terminal
(WTR SOL or WM) on control board and replace
board if required; if board tests okay, troubleshoot
appropriate dispenser component
Problem: Does not dispense ice or water
Action
Check LEDs on control
board
LED Status
PWR CLN ICE/WTR
ON OFF ON
ON OFF OFF
Solution
Troubleshoot appropriate lens/sensor and replace if
required (see Lens/sensor troubleshooting below)
If there is power on any output terminal (WTR, SOL
or WM) on control board, replace board
Remove lens protective cover; adjust funnel so water
doesn’t drip down lens or behind splash panel
Problem: Dispenses ice or water continuously