Synetik ErgoCare PIPER User manual

USER GUIDE
PIPER
V1 2019-02-07

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Table of Contents
Intended Use .............................................................................................................................. 2
Warranty.................................................................................................................................... 3
Safety and Warning Notes ........................................................................................................ 4
Transportation........................................................................................................................... 5
Overview of the Piper................................................................................................................ 5
Technical Specifications............................................................................................................ 6
Configuration .............................................................................................................................. 7
Box Contents ............................................................................................................................... 7
Unboxing the Piper...................................................................................................................... 7
Assembling the Piper................................................................................................................. 7
Assembling the Front Swivel Wheels ..................................................................................... 7
Assembling the Rear Wheels................................................................................................... 8
Unfolding the Stroller.............................................................................................................. 8
Fitting the Footplate ................................................................................................................ 8
Adjustment ................................................................................................................................. 8
1. Seat Depth ....................................................................................................................... 9
2. Brakes.............................................................................................................................. 9
3. Five-point Belt................................................................................................................. 9
4. Seat Width ....................................................................................................................... 9
Daily Usage............................................................................................................................... 10
Opening the Stroller .............................................................................................................. 10
Folding the Stroller................................................................................................................ 10
Footplate Height Adjustment ................................................................................................ 11
Front Wheel Swivel Lock...................................................................................................... 12
Adjusting the Calf Rest Support............................................................................................ 12
Reclining the Backrest........................................................................................................... 12
Getting into the Stroller......................................................................................................... 13
Getting out of the Stroller...................................................................................................... 13
Negotiating Stairs .................................................................................................................. 13
Negotiating Curb or Single Steps .......................................................................................... 14
Accessories ............................................................................................................................... 14
Flexi Pads – 010-174 ............................................................................................................. 14

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Thigh Fixation – 010-169...................................................................................................... 15
Work Board 010-144............................................................................................................. 15
Feet Fixation – 010-134......................................................................................................... 15
Abductor Block – 010-132 .................................................................................................... 15
H-Style Harness – 010-135 ................................................................................................... 16
Footmuff - Summer – 010-177.............................................................................................. 16
Rain Cover – 010-142 ........................................................................................................... 16
Seat Inlay - 010-175 .............................................................................................................. 17
Canopy Classic – 010-176..................................................................................................... 17
Headrest Adjustable – 010-173 ............................................................................................. 18
Transit Option- 010-186........................................................................................................ 18
Cleaning Instructions .............................................................................................................. 20
Removing the Upholstery...................................................................................................... 20
Maintenance............................................................................................................................. 20
IMPORTANT:
The information in this document is subject to change without notice. For more information, please
contact our Customer Service at:
Toll free: 1-888-752-8818
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Website: www.synetikergocare.com
Business Hours: 8 am to 4 pm Eastern Time
Only use parts and accessories supplied by Synetik ErgoCare. Any substitution of parts with those
of another company will result in the loss of warranty and may cause damage.
Read this manual carefully before using the stroller for the first time and keep it for future reference.
The safety of a child could be compromised if you do not follow the instructions and safety notices
mentioned in the User Guide.
In case of apparent defects, which limit the safe use of the product (for example, the chassis is
damaged, there are cracks or a visible defect), it is imperative to immediately stop using the product
and contact your distributor or local repair centre. Synetik ErgoCare assumes no liability for
damages and accidents caused by improper use of its products.
Intended Use

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The Piper stroller-style wheelchair comes in one size. This stroller is produced from lightweight
alloy. It is equipped with an optimized folding system, adjustable calf rest, extended reclining
backrest and a large detachable and adjustable footrest. The stroller also comes with solid quick-
release wheels for a stable ride. The adaptability of the stroller and the ability to attach a wide range
of accessories ensure the fulfilment of every child’s needs. You will find all the details in the
assembly section.
Warranty
1. A 24-month warranty is applicable on this product from the date of sale. The warranty applies to
material and manufacturing defects.
2. The warranty is applicable at the location where the product was purchased, or in an authorized
service repair shop.
3. A properly completed Certificate of Warranty and a copy of the proof of purchase must be
presented when applying for the warranty. Do not remove the identification label. It must be legible
and undamaged throughout the entire warranty period.
5. The product must be used entirely for the purpose for which it is designed for, the user must
follow the directions mentioned in the Instructions for Use. The manufacturer/distributor is not
responsible for defects caused by any handling that is contrary to the instructions for use.
6. The product must be used, treated, maintained and stored properly according to directions
mentioned in the instructions for use.
7. Warranty proceedings can be initiated, if the product under claim has been returned completely
in the original package, carefully packed and protected against damage. The owner is obliged to
ensure the product under claim is properly cleaned, hygienically flawless as per general hygienic
principles. The owner cannot ask the seller to do basic maintenance or cleaning of the product
throughout the claim proceedings.
8. All defects must be claimed immediately.
9. The warranty is forfeited if the defects were caused by overloading, accident, violence or
inappropriate tampering or mishandling of the product.
If you have any questions or comments, you can contact our Customer Service.

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Safety and Warning Notes
ATTENTION! Read this manual carefully before first using the stroller, and keep it for further
reference. The safety of a child might be in jeopardy if the instructions and safety information listed
in the User Guide are not followed.
Safety points to consider when using the Piper Stroller.
•BAGS ATTACHED TO THE HANDLE AFFECT THE STABILITY OF THE
STROLLER
•NEVER LEAVE YOURCHILD UNATTENDED
•MAXIMUM LOAD CAPACITY OF THE STROLLER:
o110 lbs
•WARNING ! Keep fingers and covers outof any moving parts when using the stroller.
•WARNING ! Never leave your child unattended! Even ifthe belts and brakes are in use.
•WARNING !Check before use that all locking devices are properly secured and allsafety
equipment is properly used.
•WARNING ! The seat unitisnot suitable for a child younger than 6 months.
•WARNING ! This product must not be used while jogging or rollerblading.
•The attendant must be familiar with theinstructions ofthis manual.
•Professional medical advice regarding the suitability of this product must be sought before
use.
•Always make sure, before heading out, that the child is comfortable, andthat clothes and
blankets, etc., are tucked in, so they do not get caught inthe wheels.
•Ensure that child is clear of moving parts before making adjustments, to avoid any injury.
•When angle positioning and adjusting the seat and backrest act accordingly to avoid sudden
uncontrolled movements.
•Do not allow the child to climb unassisted into and out of the stroller.

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•Always apply the parking brakes when putting the child in and taking them out of the
stroller.
•Make sure that the belts and other securing accessories, safety bar and other equipment are
fitted and adjusted correctly.
•Do not stand on the footrest.
•The brakes must be engaged at all times when the stroller is not moving.
•Getting over the curb: Practice first using an empty stroller.
•The stroller is not designed to be used in the stairs.
•The attendant must take precautions against fire risk. In buildings, check the location of
fire exits and ensure all procedures are understood.
•Do not let children play with or hang onto the stroller.
•Do not overload the stroller. Overloading the chassis, seat, bag or basket causes a reduction
in stability of the stroller.
•Pay full attention, when handling the stroller, so not to injure the child or yourself.
•If it is possible, always use ramps or elevators to avoid any access restrictions.
•If possible, two people should lift the stroller.
•When you use the stroller on the road, follow the road traffic regulations.
•Do not use the stroller for any purpose other than what it is designed for.
•The stroller is designed to carry only one child.
•Do not use anything other than original PATRON accessories designed for this product.
•When the stroller is folded and unfolded, the User Guide must be followed carefully, to
avoid any damage to the construction that may affect product stability.
•In case of apparent defects, which limits the product’s safe use (e.g. damaged chassis, part
comes off or other visible defects, cracks, etc.) it is necessary to stop using the product
immediately and contact your local official distributor or service centre.
•Synetik ErgoCare does not bear any responsibility for the damages and accidents caused
by inappropriate use of this product.
Transportation
The Piper stroller-style wheelchair has successfully passed impact tests. The seat meets the WC-19
and ISO 7176-19. The tests were carried out in all possible configurations of the product.
To be compliant, the wheelchair must have the transit option which includes 4 tie-downs.
Overview of the Piper
SCHEMA

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SCHEMA DESCRIPTION
1. Handle
11. Front swivel caster wheels
2. Folding hinge handle
12. Rear wheels
3. Safety belt
13. Buttons to remove the rear wheels
4. Calf rest
14. Brake lever
5. Hinge of calf support
15. Pedal to unfold
6. Footrest
16. Grip to fold
7. Locking pin of the footrest
17. Backrest recline locking catch
8. Buttons to remove the footrest
18.Transport safety-catch
9. Front wheels
19. Backrest
10. Swivel lock
Technical Specifications
Measurements
Piper
Backrest Height
26.8
Seat Depth
8-11.4 (*)
Seat Width
8 -13.8 (*)
Seat to Footrest
9.8–14.8
Backrest Angle (°)
90 - 135
Seat Angle (°)
26
Total Length
42.5
Total width
23.2

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Total Height/with Handle
39.4
Total Weight
31 lbs
Maximum Load
110 lbs
Folded Stroller Length
39.4
Folded Stroller Width
12.2
Folded Stroller Height
11.8
*With use of seat inlay and/or flexi-pads
Configuration
Box Contents
Upon delivery, you will receive one (1) box containing the stroller and the accessories ordered. The
Piper is tool-free adjustable.
Items list:
•Stroller-style fixed tilt wheelchair
•Basket
•Accessories
•Footrest
•5-point Belt
Unboxing the Piper
1- Remove the contents of the boxes and place on a flat surface.
2- Make sure that the material corresponds to what you ordered and that no damage was caused
during transportation.
3- The stroller is supplied with a partially removed cover. Before first use, it is necessary to attach
the upholstery to the top of the chassis frame
-Attach the 4 metal snaps to both sides of the chassis frame.
-Apply pressure on the cover to make sure it is properly fastened.
4- Follow the instructions in the following section (Assembling the Piper)
Assembling the Piper
The instructions in the User Guide will guide you through the assembly process of the positioning
seat. However, it is recommended that the initial adjustment for the user be done in the presence
of a Synetik ErgoCare representative.
NOTE! The numbers in parenthesis refers to the schema presented on page 5.
Assembling the Front Swivel Wheels

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1- Insert and push each swivel wheel into the wheel moulding until you hear a ‘click’ which
indicates the wheel is properly locked in.
Assembling the Rear Wheels
1- Insert each wheel axle into the wheel moulding and push in until locked. You should hear
a ‘click’ which indicates the wheel is properly locked in.
Unfolding the Stroller
1- Release the transport safety-catch (18).
2- Push the stroller partially into the upright position (Pic.1a).
3- Stand between the rear wheels of the stroller and using your foot, push down the pedal
(Pic. 2b) to unfold the stroller until you hear a ‘click’ which indicates the frame is fully
opened and properly locked.
4- Secure the folding handle by pulling up on it (Pic. 3) until the hinge handle clicks into
place.
Fitting the Footplate
1- Place the footplate tubes into the brackets on both sides of the front frame and push until
you hear a click.
Adjustment
Before placing the child in the stroller, adjust the position of the shoulder straps, the depth of the
seat and install the desired accessories.
Pic.1

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1. Seat Depth
Use the seat inlay to reduce the seat depth. It is possible to trim the backrest wedge to obtain the
desired depth. Refer to the Accessories section for more information.
2. Brakes
To engage the brake, press the brake lever (14) fully to the end position. To disengage the parking
brake, lift the brake lever. (Pic. 4)
3. Five-point Belt
3.1 Release all plastic quick fasteners (fork type).
3.2 Place the child into the stroller and adjust the belt to desired length.
3.3 Choose the hole in backrest to adjust the proper position of the shoulder straps. The hole
should be level with or higher than the top of the shoulders.
*For lower upholstery openings, run the upper straps under the upholstery up to the highest
opening in the backrest and insert the buckle of strap through the hole in the backrest. (There
is an in-between section under the upholstery that allows the straps to move). Run the bottom
straps through holes in the lower corners of the seat. Secure with Velcro fasteners.
4. Seat Width
Use the Flexi pads to reduce the seat width. It is possible to remove pad layers to obtain the desired
width. Refer to the Accessories section for more information.

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Daily Usage
Synetik ErgoCare recommends performing a daily inspection before seating a child in the Piper
Stroller.
Opening the Stroller
1. Release the transport safety-catch (18)
2. Push the stroller partially into the upright position (Pic.7a)
3. Stand between the rear wheels of the stroller and using your foot, push down the pedal
(Pic. 7b) to unfold the stroller until you hear a ‘click’ which indicates the frame is fully
opened and locked
4. Secure the folding handle by pulling it up (Pic. 8) until the hinge handle clicks
Folding the Stroller
1. Apply the parking brake
2. Removing the footrest-
a. Remove the footrest by pressing the buttons underneath the footplate (Pic. 9) .
b. Release the backrest locking catch (Pic. 10) and raise the backrest to the upright
position.
c. Press the button on the hinge handle to lower the mid section. (Pic. 11)
d. Grasp the folding grip and pull upwards (Pic. 12a)
e. Push the handle towards the front so that the stroller folds completely.
f. Secure the stroller in the folded position by attaching the transport safety-catch.
(18)
Pic.7

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NOTE: For a more compact folding you can:
1. Remove the front swivel wheels -
a. Press the front wheel-release button to remove the wheels (Pic. 13b)
2. Remove the rear wheels –
a. Press the rear wheel-release button to remove the wheels (Pic.13a)
Footplate Height Adjustment
1- Remove the footrest locking pins (7) located on both sides of the front frame (Pic. 14).
2- Adjust the height of the footplate by sliding the tubes appropriately on both sides so that
the plate is parallel to the seat of the stroller.
3- Then release the locking pins.
4- Pull on the footrest to ensure that it is properly fastened. You will hear a ‘click’.

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Front Wheel Swivel Lock
If needed, the front wheel forks can be locked against vertical rotation. The wheels are only
locked in the direction of travel.
1. Press the lock lever (10) down to lock the wheel. (Pic. 15c).
2. Make sure, with a slight pull on the wheels that they are both properly locked.
3. To unlock the wheels, set the lever to its upper position.
Adjusting the Calf Rest Support
1. Press the buttons on the outer sides of the support hinge (Pic. 16), set it to the desired
angle and release the buttons.
2. Press gently on the support to make sure it is securely fastened. You will hear a ‘click’.
3. When lifting the calf support, the position is adjusted without pressing the buttons on the
outer sides of the hinge.
Reclining the Backrest
It is possible to set the backrest into different 6 positions (Pic. 17)
1- Hold the backrest recline locking catch (Pic. 18).
2- Pull up the adjustment mechanism and tilt the backrest to the desired position.
3- Release locking catch, press down on the backrest to make sure it is properly secured.
Pic.15

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Getting into the Stroller
1. Ensure the parking brakes are on
2. To make access easier, the footrest can be removed
3. If possible, place the back of the stroller against a wall or immovable object (alternatively,
another helper may hold the stroller steady)
4. Place the child carefully into the stroller
5. Fasten the safety belt and reinstall the footrest
6. The child must always feel comfortable.
Getting out of the Stroller
1. Ensure the brakes are on
2. If possible, place the back of the stroller against a wall or immovable object
(alternatively, another helper may hold the stroller steady)
3. The footrest can be removed
4. Unfasten safety belt and lift the child out carefully.
Negotiating Stairs
To facilitate travel:
1. Make use of ramps and elevators when they are available.
2. Where possible stairs should be avoided, if there is no alternative to using stairs.
3. If not, ensure at least one helper is available to provide assistance.
4. Do not attempt to take the stroller up or down a flight of stairs unless you and your helper
are sure you have control of the stroller and can support the weight of its occupant.
5. Do not lift the stroller by the footrest.
If no alternative is possible, follow these steps:
Going down stairs:
1- Position the stroller squarely with the front wheels on the top step.
2- Tilt the handle backward and push the stroller forward until the rear wheels are at the top
step.
3- The helper stands in front, steadily lower the stroller by firmly holding the front frame.
4- Support the weight and lower the rear wheels down the stairs.
5- Continue step by step to the bottom. (Pic.19)

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Going up stairs:
1- Position the stroller squarely with the rear wheels against the bottom step.
2- Tilt the stroller backward and raise toward the next step.
3- The helper stands in front, steadies and lifts the stroller by firmly holding on to the front
frame.
4- Continue step by step to the top (Pic.20)
Negotiating Curb or Single Steps
Down:
1. Position the rear wheels at the edge of the curb.
2. Hold the handles firmly and tip the stroller slightly backwards.
3. Balance on the rear wheels, lower the stroller down off the curb on its rear wheels.
4. Never tip the stroller forward at a curb.
Up:
1. Position the rear wheels at the curb.
2. With a firm grip on the handles, tilt the stroller backwards and place the rear wheels on
top of the curb.
3. Position the front wheels at the curb bottom and lift to the upper level.
Caution
1. During this operation, the attendant and helper must be well positioned and have a
secure grip on the stroller.
2. The attendants’ hands must be inside the handle straps at all time.
3. Rest at regular intervals.
4. Do not lift the stroller by the footrests.
Accessories
Flexi Pads – 010-174
The cushion set allows for adjustments to different seat widths. Attach using Velcro fasteners.

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Thigh Fixation – 010-169
Mounting –
1- Attach the thigh support to the seat using the Velcro straps.
2- Place the thigh support on the front part of the stroller seat and Velcro the straps underneath
the seat
3- Secure the child’s thighs in place using the Velcro straps, which you thread through the
metal clips. Make sure that the child’s legs are sufficiently secured but not too tightly. The
user must always feel comfortable.
Work Board 010-144
1- Gently install the work board on the laps of the child
2- Wrap the straps around the seat tubes
3- Adjust the tension with the Velcro straps. The user must always feel comfortable.
Feet Fixation – 010-134
Mounting –
1- Attach the belts to the footrest with Velcro straps.
2- Thread the straps through the footrest holes and on the underside of the footrest.
1- Secure the child’s ankles by threading the straps through the metal clips and securing them
with Velcro. Make sure the child’s ankles are sufficiently secured, but not too tightly. The
user must always feel comfortable.
Abductor Block – 010-132
Put the buckle, which is sewn onto the bottom part of the block, through one of two holes on the
seat, and secure the block using Velcro. (Place zipper outwards).

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H-Style Harness – 010-135
1- Slip the shoulder straps through the upholstery opening according to the top shoulder height
of the child.
*For lower upholstery openings, run the upper straps under the upholstery up to the
highest opening in the backrest and insert the buckle of strap through the hole in the
backrest. (There is an in-between section under the upholstery that allows the straps to
move). Run the bottom straps through holes in the lower corners of the seat. Secure
with Velcro fasteners.
Footmuff - Summer – 010-177
1- Place the footmuff over the seat, attach it to the canopy with the help of attachments.
2- Pull the strap at the bottom of the footmuff through the footrest and secure it using the
Velcro strap.
3- Adjust the footmuff as needed (two sizes) using the zipper.
Rain Cover – 010-142
The rain cover should be pulled over the stroller, so the canopy and the footrest are both covered.
Store when clean and dry.

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Seat Inlay - 010-175
Install-
1- Unclip the shoulder straps of the 5-point belt.
2- Place the seat inlay over the seat and run the shoulder straps through the holes in the
reduction pad according to the shoulder height of the child.
3- Run the side straps of the 5-point belt under the sides of the seat inlay.
4- Insert the top strap of the seat inlay over the top of the backrest. This will secure the seat
inlay in place and allow the stroller to be folded with the inlay installed.
5- Secure shoulder straps to the 5-point belt.
6- If necessary, it is possible to adjust the width and the depth of the seat.
Width - Remove or add the side pads that are attached with Velcro.
Depth - Remove, add or trim the backrest wedge that is located behind the inlay.
Remove-
To remove the reduction pads, do the opposite.
Canopy Classic – 010-176
Install-
Run the plastic canopy clamps through the holes in the upholstery and secure them over top of the
chassis frame. The holes are on the interior side of the upholstery, just over the metal snap, second
from the bottom. (see picture)
Remove-
To remove the canopy, do the opposite.

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Headrest Adjustable – 010-173
1- Position the headrest at the required height of the backrest and secure the Velcro straps
onto the back of the backrest.
2- To lower the position of the headrest, thread the straps through the holes in the upholstery
and then secure the headrest with the Velcro straps onto the back of the backrest.
Transit Option- 010-186

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1. During transit, the chair must be forward facing.
2. The wheelchair tie-downs must be securely attached to the four red anchor points on
the chair. See above photo for anchor points.
3. All floor tie-down straps must be drawn tight in the front and the back to eliminate any
forward/aft movement of the chair. See picture A1 to A6.
4. Install the three-point belt of anchor system as shown in Figure B1 to B5.