SysMaster GW 7000 User manual

SysMaster GW 7000 Digital Gateway
User Manual
version 1.0

Copyright © 2003 by SysMaster Corporation
All rights reserved. No part of this manual may be reproduced or transmitted in any form without
written permission from SysMaster Corporation. The information and technical data in this man-
ual are subject to change without notice. SysMaster Corporation and its Divisions make no war-
ranty of any kind with respect to this material, including, but not limited to, the implied warranties
of its merchantability and fitness for a given purpose. SysMaster Corporation and its Divisions
assume no responsibility for any errors that may appear in this manual and make no commitment
to update or to keep current the information in this manual.
Printed in the United States of America.

Chapter 1 1
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Contents
What is New .................. 1
Chapter1 System Setup
System Architecture ...................................................................................... 3
Licensing ....................................................................................................... 3
General System Settings............................................................................... 4
Network Settings ........................................................................................... 5
Firewall Settings ............................................................................................ 8
System Users .............................................................................................. 10
Upgrades..................................................................................................... 11
System Setup Workflow .............................................................................. 12
Other System Management Tasks.............................................................. 15
Chapter2 Web Console Navigation
Web Console Components ......................................................................... 17
Browsing and Managing Objects................................................................. 19
Chapter3 Call Processing
Call Flow...................................................................................................... 21
Call Filters ................................................................................................... 30
Inbound Processing..................................................................................... 32
Outbound Processing.................................................................................. 34
Dial Groups ................................................................................................. 35
ACD (Automatic Call Distribution) ............................................................... 38
Music On Hold............................................................................................. 39
Chapter4 Provider Setup
Overview ..................................................................................................... 41
Provider Setup............................................................................................. 43
Chapter5 PSTN Setup
Span Configuration...................................................................................... 49
Channel Configuration................................................................................. 50
Chapter6 Call Routing
Endpoints .................................................................................................... 53
Route Tables and Routes............................................................................ 57

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Chapter7 RADIUS Server Setup
Overview ..................................................................................................... 61
RADIUS Server Groups .............................................................................. 61
RADIUS Servers ......................................................................................... 62
Chapter8 IVR Setup
Introduction.................................................................................................. 65
IVR Profiles ................................................................................................. 67
IVR Objects ................................................................................................. 71
Language Servers ....................................................................................... 73
Language Server Files ................................................................................ 76
Chapter9 PBX Server
Overview ..................................................................................................... 79
Call Filter Configuration............................................................................... 79
Inbound Profile Configuration...................................................................... 80
PBX Group Configuration............................................................................ 82
PBX Extensions........................................................................................... 84
Chapter10 Voice Mail Server
Introduction.................................................................................................. 89
Voice Mail Groups ....................................................................................... 90
Voice Mail Boxes......................................................................................... 91
Chapter11 Callback Server
Overview ..................................................................................................... 93
CallBack Server Setup ................................................................................ 99
Chapter12 Conference Server
Introduction................................................................................................ 101
Conference Server .................................................................................... 102
Chapter13 Follow-Me Server
Introduction................................................................................................ 107
Follow-Me Server ...................................................................................... 107
Chapter14 System Monitoring
Calls Overview .......................................................................................... 111
Current Calls ............................................................................................. 111
Recent Calls .............................................................................................. 111
Gateway Monitor ....................................................................................... 113

Chapter 1 3
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Chapter15 Appendix A
SysMaster Gateway Command Line Interface.......................................... 115

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What is New 1
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What is New
Version 02.0.47
1SIP GW: New “Domain Name” field in Endpoints for SIP Gateways. To be used in To/
Register URI
2SIP GW - Prevents sending empty quoted string (““) in name-addr (From) field as some
implementations do not decode it
3SIP GW - Receive info digits (ANI-II)
Version 02.0.46
1SIP GW: Ability to configure User Agent in System Configuration > SIP User Agent
2SIP GW: Refuse incoming initial requests with To tag and return reason code 481
3SIP GW: Encode message-summary body by using CRLF instead of LF
4SIP Proxy: Forward body in NOTIFY
5SIP Proxy: Do not set ports in From/To field
6SIP Proxy: When changing Host in Contact the Port field will also be changed for most
request/response methods
7SIP Proxy: Use “Expires: 0” for unsubscribe
8SS7/MTP3: Signaling Points: State information, estimators
9SS7/ISUP: Circuit Groups: State information, estimators
10 SS7/ISUP: Add “Called Party NOA” to Outbound Profile to allow changing the Nature
of Address Indicator in outgoing calls
11 SS7/ISUP: Add “FCI Call Type” to Outbound Profile to allow selecting between
national and international outgoing calls in Forward Call Indicators
12 PSTN: Busy detection for FXS signaling

2What is New
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Chapter 1 System Setup 3
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Chapter 1 System Setup
System Architecture
Licensing
The SysMaster gateway is built by modules. This allows for flexible adding of different
functionalities over time. You can view the currently installed modules by browsing the
Navigator tree to System Management > Licensed Modules.
System Architecture ............................................................................................................................3
Licensing...............................................................................................................................................3
General System Settings .....................................................................................................................4
Network Settings ..................................................................................................................................5
Firewall Settings...................................................................................................................................8
System Users......................................................................................................................................10
Upgrades.............................................................................................................................................11
System Setup Workflow.....................................................................................................................12
Other System Management Tasks ....................................................................................................15

4 General System Settings
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In the right pane of the Navigator you will see:
Using the Navigator tree - System Management > Licensed Strings. In the right pane of the
Navigator you will see the license string of the gateway.
General System Settings
Overview
Parameters:
Module Full name of the module.
ID Coded short name.
Status Displays the current status of the module and the date
when it will expire.
Description Designated the name of the provider. The name could
contain any combination of numerical and alphabetical
characters.
Gateway ID Specifies the Gateway ID. The Gateway ID could be
entered as either numerical or alphabetical value.
Domain Name Refers to the group name assigned to all computers and
network devices present on a company’s network. A
company’s domain name is usually in the form of
<companyName>.com
Host Name Defines the host name of the device. The host name is the
name used in identifying the device on a network and is
combined together with the domain name to form the
Internet address of the SysMaster device. The host name
could be comprised of any combination of alphabetical
and numerical characters in tandem with underscore,
hyphen or dot notations.
NTP Server Refers to the Network Time Protocol (NTP) Server
designed to synchronize computer clocks over a network.
The time synchronization is conducted on hourly bases
based on the time of the specified NTP Server.
Time Zone By default SysMaster operates in the Universal Time
Coordinated (UTC) zone or Greenwich Mean Time
(GMT) (same as UTC). In order for the management
company to change the default time zone, a different one
should be selected.

Chapter 1 System Setup 5
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Managing General System Settings
To Edit General System Settings
1From the Navigation tree, select the System Management > System Configuration
node.
2From the right pane of the Navigator, select the first table entry.
3From the Navigator menu, select ‘Edit Settings’.
A dialog will show up.
4Fill in the data and click on the Apply button to enforce the settings. The settings take
effect immediately.
Network Settings
Network Configuration
A Network Configuration specifies an IP address together with network within which the
gateway is deployed. It includes additional parameters to provide information about the
networks in which the gateway resides.
DNS Server 1 Defines the DNS Server used on a gateway level by the
system for resolving computer Internet names. In the
processes Internet domain and host names are translated
to IP addresses. There could be up to two DNS Servers
defined by having there respective IP addresses
specified. The IP address should be entered as x.x.x.x
notation, where x denotes a number from 0 to 255.
The proper DNS setup enables the system to perform
upgrades over the Internet.
DNS Server 2 Defines the second DNS Server used on a gateway level
by the system for resolving computer Internet names. In
the processes Internet domain and host names are
translated to IP addresses. There could be up to two DNS
Servers defined by having there respective IP addresses
specified. The IP address should be entered as x.x.x.x
notation, where x denotes a number from 0 to 255.
address of the URL.
Backup Interval Specifies how often a backup of the gateway database
should be performed.

6 Network Settings
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Network Configuration Parameters:
Local IP Address Assigns the local IP address of the network. The local IP
address will define the Local Network and servers (mail
server, web server, etc.) on the network could “listen” to
the local IP address defined.
Network Device Specifies the network device. All hosts within the
established Local Network would be available on the
network device selected.
Available choices are:
eth0
eth1
Visibility: Public / Private Determines the state of visibility of the Local Network.
Public visibility indicates that the defined Local IP
Address could be accessible via remote hosts located on
remote gateways. Private visibility indicates that the
Local IP Address would be accessible only through IP
addresses located in the Local Network). When the latter
scenario is present no gateways are necessary for routing
to take place.
Web Access Allows an access to the Web interface from remote
locations using this IP address and network device.
SSH Access Allows a Secure Shell (SSH) access through the specified
IP address and network device. Secure Shell allows a
secure remote administration of the device to be
performed.

Chapter 1 System Setup 7
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Managing Network Configurations
To Add Network Configuration
1From the Navigation tree, select the System Configuration > Network Configuration
node.
2From the Edit Menu select ‘Add Network Configuration’.
A dialog box shows up.
3Fill in the data and click on the Apply button to complete the operation.
To Edit Network Configuration
1From the Navigation tree, select the System Configuration > Network Configuration
node.
2From the right pane of the Navigator, select the Network Configuration to be edited.
3From the Edit Menu select ‘Edit Network Configuration’.
A dialog box shows up.
4Fill in the data and click on the Apply button to complete the operation.
To Delete Network Configuration
1From the Navigation tree, select the System Configuration > Network Configuration
node.
2From the right pane of the Navigator, select the Network Configuration to be deleted.
3From the Navigator menu select the ‘Delete Network Configuration’ to complete the
deletion.
Network Routes
Network Routes are used in accordance to their relevance to the target network. For
example, network routes are sorted in descending order as far as the target network is
concerned. Thus, the first route to be used would be /32 (host route) and the last one
0.0.0.0/0.
Network routes do not use default IP addresses. Network routes select the IP address to be
used based on the Gateway and network device assigned to the route.
Route Parameters:
Destination Network Specifies the target host that the route could be traced to.
The destination network (target host) could be assigned
as either host route (IP/32) or a network route (IP/24).
Gateway Specifies the IP address of the gateway participating in
the route. The IP address specified could be either public
or private one. If private IP address is present the
gateway would participate in direct routing.

8Firewall Settings
SysMaster Corporation
Managing Network Routes
To Add Network Route
1From the Navigation tree, select the System Configuration > Network Routes node.
2From the Edit Menu select ‘Add Network Route’.
A dialog box shows up.
3Fill in the data and click on the Apply button to complete the operation.
To Edit Network Configuration
1From the Navigation tree, select the System Configuration > Network Routes node.
2From the right pane of the Navigator, select the Network Route to be edited.
3From the Edit Menu select ‘Edit Network Route’.
A dialog box shows up.
4Fill in the data and click on the Apply button to complete the operation.
To Delete Network Configuration
1From the Navigation tree, select the System Configuration > Network Route node.
2From the right pane of the Navigator, select the Network Route to be deleted.
3From the Navigator menu select the ‘Delete Network Route’ to complete the deletion.
Firewall Settings
Overview
SysMaster gateway comes with an integrated Firewall. The task of the firewall is to restrict
the access to the server from the Internet for security reasons. It can also be used to eliminate
some of the common TCP/IP based attacks.
Parameters:
Network Device Specifies the network device responsible for sending
traffic from the target network to the host network.
Available choices are:
eth0
eth1
Status Indicates whether the network route is activated or not.
Source IP Network Specifies the source IP network from which packets
would be transported.

Chapter 1 System Setup 9
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Managing Firewall Filters
To Add Firewall Filter
1From the Navigation tree, select the System Configuration > Firewall Filter node.
2From the Edit Menu select ‘Add Firewall Filter’.
A dialog box shows up.
3Fill in the data and click on the Apply button to complete the operation.
To Edit Firewall Filter
1From the Navigation tree, select the System Configuration > Firewall Filter node.
2From the right pane of the Navigator, select the Firewall Filter to be edited.
3From the Edit Menu select ‘Edit Firewall Filter’.
A dialog box shows up.
4Fill in the data and click on the Apply button to complete the operation.
To Delete Firewall Filter
1From the Navigation tree, select the System Configuration > Firewall Filter node.
2From the right pane of the Navigator, select the Firewall Filter to be deleted.
3From the Navigator menu select the ‘Delete Firewall Filter’ to complete the deletion.
Destination IP Network Specifies whether packets should be sent to the specified
destination formed by the Destination IP Network,
network bits and port in order to match the rule.
Action Specifies the action of the firewall filter. Available options
are:
Disabled - a firewall filter cannot be applied to
packets.
Allow - packets will be processed.
Reject - packets will not be processed an error
message will be sent in response.
Drop - packets matching the firewall filter
parameters would be ignored.
Protocol Specifies whether a specific protocol should be used in
determining which packets of data can or cannot
transport information.
Direction Specifies whether the firewall filter will be applied on
inbound or outbound packets.

10 System Users
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System Users
Overview
System users are required so that the access to the administration console is controlled and
managed. Each user needing access to the administration console should have a system user
account. The system supports three levels of resource access and privileges enforced
through roles:
Admin role - Grants full privileges to access and modify any resource, with the
exception of accessing voicemail audio files of regular PBX users;
Guest role - Grants only viewing privileges similar to those of an administrator.
User role - Grants privileges of PBX users to view their respective voicemail boxes
and listen/delete voicemail messages (files).
Conference PBX role - Grants full privileges to Conference PBX users.
Follow-Me role - Grants full privileges to Follow-Me users.
VoiceMail role - Grants full privileges to VoiceMail users.
Parameters:
Login Name Specifies the login name of the user. The login name is
used for authentication of users and in determining their
administrative functions in front of the system.
The login name is entered in the form of a string that
could be combined by either numerical or alphabetical
(or both) characters.
Password Specifies the password of the user. The password,
together with login name are used in the process of user
authentication and authorization. Passwords should be
safeguarded. For safety reasons, it is highly
recommended that passwords are as complex as possible
and changed on frequent basis.
Please, consider the following options when choosing a
user password:
It is advisable that your password should:
Contain between 8 and 14 characters
Contain both lowercase and uppercase
alphabetical characters in addition to numbers
Not appear in any dictionary
Contain non-alphabetical characters such as !, @,
#, $, %, ^, &, *, etc
Confirm Password Requires that the password previously entered be
confirmed.
Full Name Designates the name of the account holder.

Chapter 1 System Setup 11
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Managing System Users
To Add System User
1From the Navigation tree, select the System Configuration > System User node.
2From the Edit Menu select ‘Add System User’.
A dialog box shows up.
3Fill in the data and click on the Apply button to complete the operation.
To Edit System User
1From the Navigation tree, select the System Configuration > System User node.
2From the right pane of the Navigator, select the System User to be edited.
3From the Edit Menu select ‘Edit System User’.
A dialog box shows up.
4Fill in the data and click on the Apply button to complete the operation.
To Delete System User
1From the Navigation tree, select the System Configuration > System User node.
2From the right pane of the Navigator, select the System User to be deleted.
3From the Navigator menu select the ‘Delete System User’ to complete the deletion.
Upgrades
Overview
SysMaster Gateway provides an upgrade functionality. It allows administrators to upgrade
the SysMaster gateway to the latest version. The system allows only for upgrades.
Downgrading is not allowed.
Performing Upgrades
The upgrade procedure can be performed only by system users having an administrative
privileges (through the admin role). The procedure includes 2 steps:
1Refresh the Upgrade List
This action makes the SysMaster gateway contact the sysmaster.com site and checks for
newer versions available for upgrade. In order for this functionality to work, please
Role Determines the role of the user to be assigned. The
following user roles are available:
Admin
VoiceMail User
PBX User
VoiceMail/PBX User

12 System Setup Workflow
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make sure the SysMaster has correctly set a Network Gateway (to provide access to the
Internet) and a DNS server and that generally it has access to the Internet. The status of
the available for download upgrades is “not downloaded“.
2Download the Upgrade file
This action selectively downloads the required upgrade. After download it is ready to
be installed. The downloaded upgrade is stored internally on the SysMaster gateway.
The downloaded upgrade has a status “not installed“.
3Install the Upgrade File
This action applies a selected upgrade to the SysMaster gateway. The installed upgrade
has status “installed“.
NOTE: The system does not support downgrade.
To Refresh the Upgrade List
1From the Navigation tree, select the System Configuration > Upgrades node.
2From the Edit Menu, select ‘Refresh Upgrade List’.
3The SysMaster gateway contacts the sysmaster.com web site and lists all upgrades
available for download.
To Download the Upgrade File
1From the Navigation tree, select the System Configuration > Upgrades node.
2From the list on the right pane of the Navigator, select the upgrade to be installed
3From the Edit Menu, select ‘Download Upgrade’.
4The SysMaster gateway will download and store the upgrade files internally.
To Install the Upgrade to the System
1From the Navigation tree, select the System Configuration > Upgrades node.
2From the list on the right pane of the Navigator, select the upgrade to be installed.
3From the Edit Menu select ‘Upgrade System’.
4The SysMaster gateway will perform the upgrade and the SysMaster gateway will have
to be restarted.
System Setup Workflow
Overview
The order of administration and setup of the SysMaster gateway is closely related to the
way the system objects and resources are allocated and the way they interact between
themselves. Below is a diagram illustrating the system object dependencies.

Chapter 1 System Setup 13
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14 System Setup Workflow
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The Setup workflow diagram shows the steps for setting up the SysMaster gateway. It
outlines 6 steps: