SysMaster GW 7000 User manual

SysMaster GW 7000 Digital Gateway
User Manual
version 1.0

Copyright © 2003 by SysMaster Corporation
All rights reserved. No part of this manual may be reproduced or transmitted in any form without
written permission from SysMaster Corporation. The information and technical data in this man-
ual are subject to change without notice. SysMaster Corporation and its Divisions make no war-
ranty of any kind with respect to this material, including, but not limited to, the implied warranties
of its merchantability and fitness for a given purpose. SysMaster Corporation and its Divisions
assume no responsibility for any errors that may appear in this manual and make no commitment
to update or to keep current the information in this manual.
Printed in the United States of America.

Chapter 1 1
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Contents
What is New .................. 1
Chapter1 System Setup
System Architecture ...................................................................................... 3
Licensing ....................................................................................................... 3
General System Settings............................................................................... 4
Network Settings ........................................................................................... 5
Firewall Settings ............................................................................................ 8
System Users .............................................................................................. 10
Upgrades..................................................................................................... 11
System Setup Workflow .............................................................................. 12
Other System Management Tasks.............................................................. 15
Chapter2 Web Console Navigation
Web Console Components ......................................................................... 17
Browsing and Managing Objects................................................................. 19
Chapter3 Call Processing
Call Flow...................................................................................................... 21
Call Filters ................................................................................................... 30
Inbound Processing..................................................................................... 32
Outbound Processing.................................................................................. 34
Dial Groups ................................................................................................. 35
ACD (Automatic Call Distribution) ............................................................... 38
Music On Hold............................................................................................. 39
Chapter4 Provider Setup
Overview ..................................................................................................... 41
Provider Setup............................................................................................. 43
Chapter5 PSTN Setup
Span Configuration...................................................................................... 49
Channel Configuration................................................................................. 50
Chapter6 Call Routing
Endpoints .................................................................................................... 53
Route Tables and Routes............................................................................ 57

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Chapter7 RADIUS Server Setup
Overview ..................................................................................................... 61
RADIUS Server Groups .............................................................................. 61
RADIUS Servers ......................................................................................... 62
Chapter8 IVR Setup
Introduction.................................................................................................. 65
IVR Profiles ................................................................................................. 67
IVR Objects ................................................................................................. 71
Language Servers ....................................................................................... 73
Language Server Files ................................................................................ 76
Chapter9 PBX Server
Overview ..................................................................................................... 79
Call Filter Configuration............................................................................... 79
Inbound Profile Configuration...................................................................... 80
PBX Group Configuration............................................................................ 82
PBX Extensions........................................................................................... 84
Chapter10 Voice Mail Server
Introduction.................................................................................................. 89
Voice Mail Groups ....................................................................................... 90
Voice Mail Boxes......................................................................................... 91
Chapter11 Callback Server
Overview ..................................................................................................... 93
CallBack Server Setup ................................................................................ 99
Chapter12 Conference Server
Introduction................................................................................................ 101
Conference Server .................................................................................... 102
Chapter13 Follow-Me Server
Introduction................................................................................................ 107
Follow-Me Server ...................................................................................... 107
Chapter14 System Monitoring
Calls Overview .......................................................................................... 111
Current Calls ............................................................................................. 111
Recent Calls .............................................................................................. 111
Gateway Monitor ....................................................................................... 113

Chapter 1 3
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Chapter15 Appendix A
SysMaster Gateway Command Line Interface.......................................... 115

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What is New 1
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What is New
Version 02.0.47
1SIP GW: New “Domain Name” field in Endpoints for SIP Gateways. To be used in To/
Register URI
2SIP GW - Prevents sending empty quoted string (““) in name-addr (From) field as some
implementations do not decode it
3SIP GW - Receive info digits (ANI-II)
Version 02.0.46
1SIP GW: Ability to configure User Agent in System Configuration > SIP User Agent
2SIP GW: Refuse incoming initial requests with To tag and return reason code 481
3SIP GW: Encode message-summary body by using CRLF instead of LF
4SIP Proxy: Forward body in NOTIFY
5SIP Proxy: Do not set ports in From/To field
6SIP Proxy: When changing Host in Contact the Port field will also be changed for most
request/response methods
7SIP Proxy: Use “Expires: 0” for unsubscribe
8SS7/MTP3: Signaling Points: State information, estimators
9SS7/ISUP: Circuit Groups: State information, estimators
10 SS7/ISUP: Add “Called Party NOA” to Outbound Profile to allow changing the Nature
of Address Indicator in outgoing calls
11 SS7/ISUP: Add “FCI Call Type” to Outbound Profile to allow selecting between
national and international outgoing calls in Forward Call Indicators
12 PSTN: Busy detection for FXS signaling

2What is New
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Chapter 1 System Setup 3
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Chapter 1 System Setup
System Architecture
Licensing
The SysMaster gateway is built by modules. This allows for flexible adding of different
functionalities over time. You can view the currently installed modules by browsing the
Navigator tree to System Management > Licensed Modules.
System Architecture ............................................................................................................................3
Licensing...............................................................................................................................................3
General System Settings .....................................................................................................................4
Network Settings ..................................................................................................................................5
Firewall Settings...................................................................................................................................8
System Users......................................................................................................................................10
Upgrades.............................................................................................................................................11
System Setup Workflow.....................................................................................................................12
Other System Management Tasks ....................................................................................................15

4 General System Settings
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In the right pane of the Navigator you will see:
Using the Navigator tree - System Management > Licensed Strings. In the right pane of the
Navigator you will see the license string of the gateway.
General System Settings
Overview
Parameters:
Module Full name of the module.
ID Coded short name.
Status Displays the current status of the module and the date
when it will expire.
Description Designated the name of the provider. The name could
contain any combination of numerical and alphabetical
characters.
Gateway ID Specifies the Gateway ID. The Gateway ID could be
entered as either numerical or alphabetical value.
Domain Name Refers to the group name assigned to all computers and
network devices present on a company’s network. A
company’s domain name is usually in the form of
<companyName>.com
Host Name Defines the host name of the device. The host name is the
name used in identifying the device on a network and is
combined together with the domain name to form the
Internet address of the SysMaster device. The host name
could be comprised of any combination of alphabetical
and numerical characters in tandem with underscore,
hyphen or dot notations.
NTP Server Refers to the Network Time Protocol (NTP) Server
designed to synchronize computer clocks over a network.
The time synchronization is conducted on hourly bases
based on the time of the specified NTP Server.
Time Zone By default SysMaster operates in the Universal Time
Coordinated (UTC) zone or Greenwich Mean Time
(GMT) (same as UTC). In order for the management
company to change the default time zone, a different one
should be selected.