
5 Troubleshooting
14 CyStain™ VitalCount QC Procedure | QC Manual | June 2021
Fault Remedy
The device emits an unusual
/ noisy sound after starting
the measurement
Check that the Waste bottle is closed properly and that the
bottle is not cracked.
Check all visible tubing and make sure that they are not
pinched.
Check that liquid (Sheath Fluid and sample) is dropping
into the Waste bottle after starting the measurement.
5.1.2 QC Procedure
Fault Remedy
There is no data acquisition
visible (peaks/dots in
histogram/dot plot) during
the RUN phase
Check within the software if the laser is switched on.
Check if the right trigger parameter (FL1) has been
selected.
Check and adjust Gain values for all parameters
Check threshold.
Unusual high background
during measurement and /or
failling background test
within the Quality Check
report
Make sure that no air bubbles are trapped in the Inline
Filter of the Sheath Fluid bottle.
Check threshold.
Perform a priming procedure.
Perform a cleaning procedure.
Refill the Sheath Fluid. Sheath Fluid should be refilled
every day.
Clean the Sheath Fluid bottle and rinse it with Hypochlorite
Solution.
Renew the Inline Filter. The Inline Filter should be
replaced every 3 months.
Check the date of expiry of the QC Material.
1. Remove the Inline Filter.
2. Fill the Sheath Fluid bottle with Hypochlorite Solution
and reconnect it.
3. Switch to [Analyze All] and run three times 1200 µl
Hypochlorite Solution at full speed.
4. Refill the Sheath Fluid bottle with fresh Sheath Fluid
and run three times 1200 µl Sheath fluid at full speed.
Failling Laser Power test
within the Quality Check
report
Check within the software if the laser is switched on.
Check and adjust gain values for all parameters.
Check the date of expiry of the QC material.
Shut down the device, including the Power switch on the
back side of the device. Wait 3-5 minutes and re-start the
system.