
INTRODUCTION
SYSTRAN has developed a quality system which conforms to the ISO 9001 international
standard for quality systems. ISO 9001 is the model for quality assurance in design,
development, production, installation and servicing. The ISO 9001 standard is the most
comprehensive of the conformance standards, in that it addresses all 20 clauses of the
ISO quality system requirements.
SYSTRAN’s quality system addresses the following basic quality objectives:
• Achieve, maintain and continually improve the quality of SYSTRAN products
• Improve the quality of its own operations to meet the needs of SYSTRAN
customers and stakeholders
• Provide confidence internally that quality is being fulfilled, maintained and
improved
• Provide confidence to the customer and other stakeholders that requirements for
quality will be achieved in the delivered product
SYSTRAN’s quality system was assessed by BSI QA, which is the certification division
of British Standards Institution, the largest and most respected standardization authority
in the world. SYSTRAN’s quality system was found to meet or to exceed the
international standards in all areas, and Certificate of Registration number FM 31468 was
issued to SYSTRAN on May 16, 1995.
The scope of SYSTRAN’s registration is: “Design, manufacture, and service of high
technology hardware and software computer communications products.” The registration
is maintained under BSI QA’s program of continuing assessment, under which an audit
of the quality system is performed by BSI QA every six months.
Customer feedback is an integral part of meeting SYSTRAN quality and reliability goals.
Customers are encouraged to contact the factory with any questions or suggestions
regarding unique quality requirements, or to obtain additional information about our
programs. SYSTRAN’s commitment to customers includes, but is not limited to the
following:
• Professional and quick response to customer problems using SYSTRAN’s
extensive resources.
• Incorporation of established procedures for product design, test, and production
operations, with documented milestones. Procedures are constantly reviewed and
improved, ensuring the highest possible quality.
SYSTRAN provides products and services that meet or exceed the best expectations of
our customers.
• All products receive a predictive reliability rating based upon a calculated MTBF
(Mean Time Between Failure) using the MIL-HDBK-217F. Field failures are
continuously logged and evaluated for potential failure modes and trends.
• Other environmental parameters are guaranteed by design, and are not tested.
Design reliability is ensured by methodology (top-down CAE design, VHDL, synthesis,
extensive all-cases simulation, ALPHA build and test, and BETA testing, if required) with
full concurrent engineering practices throughout.
1.5 Related Documentation
SCRAMNet Network Media User’s Guide, Systran document number D-T-MU-MEDIA.
Copyright 1998 2 SCRAMNet Skew Meter