Syswan Duolinks SW24 User manual

Duolinks SW24 Series
User Guide
Syswan Technologies, Inc.
2050 Beavercreek Rd, Suite 101 #388
Oregon City, OR 97045 USA
1 - 877 - 6 - SYSWAN
www.syswan.com

Copyright and Trademarks
Copyright © 2007-2008 Syswan Technologies, Inc. All rights reserved.
Brands and product names are trademarks or registered trademarks of their respective holders.
Specifications are subject to change without notice.
V1/RBEN

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User Guide © Syswan Technologies, Inc.
Table of Contents
Purpose ...........................................................................................................................................................iv
Audience..........................................................................................................................................................iv
Document Layout.............................................................................................................................................iv
Documentation updates...................................................................................................................................iv
Technical Support............................................................................................................................................iv
1. INTRODUCTION.........................................................................................................................................1
Overview..........................................................................................................................................................1
Main Features..................................................................................................................................................3
Internet Sharing Features................................................................................................................................4
Other Features.................................................................................................................................................5
Package Contents ...........................................................................................................................................7
Product Details ................................................................................................................................................7
2. BASIC SETUP...........................................................................................................................................11
Overview........................................................................................................................................................11
Configuration Procedure................................................................................................................................12
3. ADVANCED PORT ...................................................................................................................................25
Overview........................................................................................................................................................25
Port Options...................................................................................................................................................25
Load Balancing..............................................................................................................................................28
Advanced PPPoE..........................................................................................................................................30
Advanced PPTP ............................................................................................................................................33
4. ADVANCED CONFIGURATION...............................................................................................................35
Overview........................................................................................................................................................35
Host IP Setup.................................................................................................................................................35
Routing ..........................................................................................................................................................38
Virtual Servers...............................................................................................................................................39

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Special Applications.......................................................................................................................................42
Dynamic DNS................................................................................................................................................44
Multi DMZ ......................................................................................................................................................47
UPnP .............................................................................................................................................................48
NAT................................................................................................................................................................49
ARP Status....................................................................................................................................................51
Advanced Features........................................................................................................................................53
5. SECURITY MANAGEMENT.....................................................................................................................56
Overview........................................................................................................................................................56
URL Filter.......................................................................................................................................................56
Access Filter..................................................................................................................................................58
Session Limit .................................................................................................................................................60
SysFilter Exception........................................................................................................................................61
6. VPN CONFIGURATION............................................................................................................................62
Overview........................................................................................................................................................62
IPSec (IKE) Global Setting............................................................................................................................63
IPSec Policy Setup........................................................................................................................................65
VPN Mesh Group Configuration....................................................................................................................71
7. QOS CONFIGURATION ...........................................................................................................................73
Overview........................................................................................................................................................73
QoS Setup.....................................................................................................................................................73
QoS Policy Configuration ..............................................................................................................................74
8. DNS CONFIGURATION............................................................................................................................76
Overview........................................................................................................................................................76
Configure DNS...............................................................................................................................................77
Map Host URL...............................................................................................................................................79
9. MANAGEMENT ASSISTANT...................................................................................................................81

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Overview........................................................................................................................................................81
Admin Setup..................................................................................................................................................81
Email Alert .....................................................................................................................................................82
SNMP ............................................................................................................................................................84
Syslog............................................................................................................................................................85
Diagnostic Tools............................................................................................................................................87
Upgrade Firmware.........................................................................................................................................88
10. ADVANCED LAN CONFIGURATION ....................................................................................................89
Overview........................................................................................................................................................89
Existing DHCP Server ...................................................................................................................................89
Routing ..........................................................................................................................................................89
11. OPERATION AND STATUS...................................................................................................................93
Operation.......................................................................................................................................................93
System Status................................................................................................................................................93
WAN Status...................................................................................................................................................96
NAT Status ....................................................................................................................................................97
APPENDIX A SPECIFICATIONS .................................................................................................................99
APPENDIX B WINDOWS TCP/IP SETUP..................................................................................................100
Overview......................................................................................................................................................100
TCP/IP Settings...........................................................................................................................................100
APPENDIX C TROUBLESHOOTING.........................................................................................................107
Overview......................................................................................................................................................107
General Problems........................................................................................................................................107
Internet Access............................................................................................................................................107

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User Guide © Syswan Technologies, Inc.
Purpose
This document explains how to configure and use the Duolinks SW24 Series Load Balancers to optimize your
Internet activities.
Audience
This document is intended for all users of the Duolinks SW24 Series Load Balancers, from high level
administrators to end-users having basic knowledge of computers and the Internet.
Document Layout
This documentation is the User Guide for all versions of the Duolinks SW24 Series Load Balancers.
Some of the advanced features described in this Guide are specific to certain Duolinks SW24 Series Load
Balancer models. Such as:
VPN : Duolinks SW24 VPN and Duolinks SW24 VPN Plus models only.
VPN Failover : Duolinks SW24 VPN and Duolinks SW24 VPN Plus models only.
VPN Mesh : Duolinks SW24 VPN Plus model only.
Inbound load balancing / Built-in DNS Server : Duolinks SW24 VPN Plus model only.
Depending on your Duolinks SW24 model, some parts of this documentation may not apply to you. Advanced
functionalities which are specific to certain models are clearly indicated at the beginning of the relevant
Chapter.
Documentation updates
At Syswan Techologies our R&D team works each day to provide our customers with superior quality
products.
Features and firmware versions described in this documentation may not match the current releases. New
and enhanced features may be added to the Duolinks SW24 Series Load Balancers which might not be
covered or explained in this documentation.
Please visit our web site regularly for an updated version of this User Guide and for the latest firmware
releases that may have become available after your purchase.
Technical Support
Syswan Technologies offers free technical support for all problems related to Syswan products. Technical
Support can be reached by phone, email or you may use our online knowledgebase for extensive online
information on our product range and basic networking guidelines.
Phone : USA/Canada – 1-877-7-SYSWAN
International – 1-203-453-7326
Email : [email protected]
Go to http://www.syswan.com/knowledgebase to access our knowledgebase.

Syswan Duolinks SW24 Series
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User Guide © Syswan Technologies, Inc.
1. Introduction
Congratulations on purchasing your Syswan Duolinks SW24 Series Load Balancer. The Duolinks SW24
Series Load Balancers provides uninterrupted Internet connectivity for multiple computers for SOHO, SMB
and corporate networks.
This chapter briefly describes the features of the Duolinks SW24 Series Load Balancers with more detailed
information in the chapters ahead.
Overview
The Syswan Technologies Duolinks SW24 Series high performance Dual WAN router provides a fast, secure
and reliable connection to the Internet. Using state of the art automatic redundancy and bandwidth load
balancing technologies, it allows fast, secure and reliable Internet connectivity to all networked computers in
home offices, small offices and small-to-medium sized organizations. With the addition of a second Internet
broadband connection, the Duolinks SW24 ensures your network not only remains connected to the Internet,
but all Internet traffic is constantly managed reliably and securely even during periods of high traffic and heavy
workloads.
Syswan Duolinks SW24 Series Load Balancer - example configuration

Syswan Duolinks SW24 Series
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Maximize available bandwidth
The Duolinks SW24 has two WAN ports that allows connection to two separate broadband links, including
xDSL, Cable, Satellite or Leased (T1) links. This design feature allows for intelligent load balancing to
maximize the available bandwidth whilst managing and prioritizing traffic flow for fast and redundant Internet
connectivity.
Easy to install and manage
The Duolinks SW24 is easy to configure locally or remotely using your Internet browser via a standard (HTTP)
or a secure management interface (HTTPS). Built-in NAT, SPI Firewall, DHCP server, URL Blocking and
Access Filters amongst other security options provide the highest industry standards to easily build a fast,
reliable and secure network configuration. With its easy-to-use Configuration Interface, you can set Alerts to
be sent via email, System Logs to be sent to a Syslog server, as well as monitor network activity via SNMP.
Flexible configurations
The flexible network configuration capabilities of the Duolinks SW24 allows it to be used in networks which
support Static Routing, RIP or Dynamic Routing. With UPnP you can automatically open and close networking
ports as required by certain applications. QoS helps give priority to critical traffic on your network taking
advantage of the maximum available bandwidth at all times. With these powerful features, the Duolinks SW24
can be quickly and easily integrated into any network.
As more people rely on the Internet for communication, so too does the need to rely on scalable, secure and
fast Internet connectivity. This means that there is no longer the need to limit your Internet needs with just one
ISP. The Duolinks SW24 resolves this issue by maximizing the benefits of two different ISP’s whilst minimizing
the need for costly upgrades and changes in existing network infrastructure.
Secure IPSec Virtual Private Networking (VPN)
The Virtual Private Network (VPN) capability can maintain up to 25 encrypted VPN tunnels simultaneously
and provides remote offices and traveling users with the ability to connect securely to your network. When
interconnecting two remote networks, the VPN failover technology of the Duolinks SW24 VPN automatically
and seamlessly switches any active LAN-to-LAN VPN tunnels to the second ISP link when the primary ISP
link fails.
The IPSec implementation of the Duolinks SW24 VPN provides industry standard security with DES, 3DES or
AES (128-bit) encryption and MD5 or SHA hashing algorithm for authentication.
Intelligent DNS load balancing
The DNS load balancing feature of the Duolinks SW24 VPN Plus acts as an authoritative Domain Name
Server (DNS) for your domains hosted on your network. Intelligent inbound DNS load balancing and failover
features not only increases the available bandwidth to your remote Internet users, but also ensures your
Websites and other Internet services are always running in a failsafe and secure environment even with the
added risks of broadband outages.
The Duolinks SW24 VPN Plus can host up to 6 domains (SOA entries). It offers up to 2 local or remote mail
exchange (MX) entries and up to 30 different services (type A DNS entries) per domain, each pointing to one
or more servers on your local network.
VPN Tunnel Clustering
The VPN Tunnel Clustering feature of the Duolinks SW24 VPN Plus router allows for VPN tunnels to be
configured into a Meshed Group which is then perceived as a single VPN tunnel. Its built-in VPN failover
architecture ensures that the clustered VPN tunnels between networks remains fully functional even in the
event of a failing WAN link at the local or remote end.

Syswan Duolinks SW24 Series
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Main Features
•Intelligent Load Balancing
Use two WAN ports simultaneously to increase the available bandwidth. Set the load balancing values for
each WAN port individually and configure the load balancing algorithm to suit your needs.
•Multiple Connection Options
Use broadband access from any broadband provider including Leased links (T1). All standard xDSL,
Cable and Satellite modems and connection methods are supported, including Fixed IP, Dynamic IP,
PPPoE, multiple-session PPPoE and PPTP.
•Secure Management
Secure access to the configuration interface locally from within your network or remotely via the Internet.
•SPI Firewall
The industry standard protection for any network using built-in advanced Stateful Packet Inspection
technology against malicious attacks.
•Access Filters and URL Blocking
Controls Internet access and available applications for network users. Up to five user groups can be
defined with each group assigned different access rights.
•Multi DMZ
Supports up to 8 Static IP Addresses per WAN port.
•Virtual Servers
Allows remote users to access servers on your network. Easily enable standard services such as Web,
FTP or Email or define your own servers and services.
•Special Applications
Manage applications which do not directly work behind a firewall (example: online games).
•Dynamic DNS
Allows the use of a Domain Name even when a fixed IP Address is not available.
•QoS (Quality of Service)
Gain control over critical applications by assigning priority to your network traffic. This function will make
specified packets with higher priority for pass-through before low priority packets. This is useful if you use
real-time applications like Internet phone, video conference,. etc.
UPnP (Universal Plug and Play)
By enabling UPnP (Universal Plug & Play), the Duolinks SW24 Series Load Balancer will become one of
the network devices. Useful for discovery and control of network devices, such as Internet gateways.
•Virtual Private Network (VPN) - Duolinks SW24 VPN and SW24 VPN Plus only
Up to 25 simultaneous Remote-to-LAN or LAN-to-LAN IPSec VPN tunnels with VPN Clustering.
•DNS Load Balancing (Inbound) - Duolinks SW24 VPN Plus only
Built-in authoritative Domain Name Server (DNS) with inbound load balancing and DNS failover.

Syswan Duolinks SW24 Series
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User Guide © Syswan Technologies, Inc.
Internet Sharing Features
•Shared Broadband Internet Access
LAN users can access the Internet through the Syswan Duolinks SW24 Series Load Balancer by sharing
one (1) or two (2) Broadband modems and connections.
•Supports all common Connection Methods
All popular DSL, Cable Modems and connection methods are supported, including Fixed IP, Dynamic IP,
PPPoE, and PPTP.
•PPPoE Session Management
Multiple PPPoE sessions are supported. You can choose to “map” sessions to individual PCs.
•Multiple IP Address Support
If your ISP allocates multiple IP addresses, you can “map” up to eight (8) public IP addresses to individual
PCs.
•Special Applications
This feature allows you to use some non-standard applications, where the port number used for the
response is different to the port number used by the sender.
•Virtual Servers
This feature allows Internet users to access Internet servers on your LAN. For standard servers such as
Web, FTP or E-Mail servers, only the IP address of the server PC is required. Optionally, you can also
define you own Server types.
•Multiple DMZ
A "DMZ" PC will receive incoming connection requests, which would otherwise be blocked. For each IP
address allocated by your ISP, a separate "DMZ" PC can be specified. So if your ISP has given you
multiple IP addresses, you can have multiple “DMZ” PCs. Each “DMZ” PC has unrestricted 2-way Internet
access, providing the ability to run programs that are otherwise incompatible with NAT routers (like the
Syswan Duolinks SW24 Series Load Balancer).
•Access Filter
The Network Administrator can use the Access Filter to gain fine control over Internet access and
applications available to LAN users. Five (5) user groups are available, and each group can have different
access rights.
•Built-in DNS server - Duolinks SW24 VPN Plus only
This feature is available only on the Syswan Duolinks SW24 VPN Plus Load Balancer.
The Duolinks SW24 VPN Plus has a built in DNS server. This feature allows you to setup DNS and to
provide Inbound and outbound load balancing features to users.
URL Filter
This feature blocks LAN users from accessing undesirable web sites. You can even have different
settings for different groups of PCs.
•Session Limit
With the Session Limit feature, if the numbers of new sessions for the system exceeds the maximum
sampling time, any new session in the system will be dropped.

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•System Filter Exception
This feature ensures that every packet with an unrecognized port will be rejected so as to prevent access
to port scanning programs from hackers. However, in some situations this may incur problems with some
servers (e.g. SMTP server port 113) or WAN clients who require a response packet to verify the
availability of their communication peers.
•IPSec VPN (Virtual Private Network) - Duolinks SW24 VPN and SW24 VPN Plus only
This feature is available only on the Syswan Duolinks SW24 VPN and the Syswan Duolinks SW24 VPN
Plus Load Balancers.
Support is provided for up to 25 IPSec VPN tunnels with VPN failover and back-up mechanisms.
•IPSec VPN Mesh Groups - Duolinks SW24 VPN Plus only
This feature is available only on the Duolinks SW24 VPN Plus Load Balancers. The Duolinks SW24 VPN
Plus Load Balancer supports VPN Load Balancing with a mesh group configuration.
Other Features
•4-Port Ethernet Switch
The Duolinks SW24 Series Load Balancers incorporate a 4-port 10 /100BaseT switch, making it easy to
create or extend your LAN.
•DHCP Server
Dynamic Host Configuration Protocol provides a dynamic IP address to PCs and other devices upon
request. The Duolinks SW24 Series Load Balancers can act as DHCP Servers and provide dynamic IP
addresses to PCs and devices on your local LAN.
•Multi Segment LAN Support
LANs containing one or more segments are supported, via the Duolinks SW24 Series Load Balancer's
built-in static routing table and “LAN Any IP” options.
•ARP proxy
The ARP proxy feature allows you to assign an external (Internet) IP address to the Duolinks SW24
Series Load Balancer's LAN port. This allows servers on your LAN to have external (Internet) IP
addresses.
•Easy Setup
Use your favorite web browser for configuration.
•Secure SSL access
The Duolinks SW24 Series Load Balancers offer secure HTTPS (SSL) encryption by defaut when
accessing the management GUI. You may optionally deactivate this feature and use a classic (HTTP)
access if needed.
•Remote Management
The Duolinks SW24 Series Load Balancer can be managed from any PC on your LAN. If an Internet
connection exists, it can also (optional) be configured via the Internet.
•Password protected Configuration
Optional password protection is provided to prevent unauthorized users from modifying the configuration
data and settings.

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•HTTPS (SSL) or HTTP Firmware Upgrade and backup
The web management feature allows you to use HTTPS or HTTP upgrade new firmware and backup
system configuration from local or remote sites. This is enabled via “Remote upgrade” and “Remote
setup” options available on the Admin Setup page.
•Email Alerts
It will send a warning email to the system administrator, if one of the WAN ports was disconnected when
both WAN ports are enabled.
•Syslog
Generates real time system information on a web page or sends system logs to a syslog server. Useful for
monitoring the device.
•Scheduled Events
The Duolinks SW24 Series Load Balancer can be set to automatically reboot once a day at a user
specified time.

Syswan Duolinks SW24 Series
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User Guide © Syswan Technologies, Inc.
Package Contents
The following items should be included with your purchase:
•Duolinks SW24 Series Load Balancer
•External power adapter
•Two 5 feet Ethernet cables
•Quick Installation Guide
•CD-Rom containing the user guides and tools.
•Rack mounts (19”1U).
If any of the above items are damaged or missing, please contact your dealer immediately.
Product Details
Front Panel
Syswan Duolinks SW24 Series Load Balancer Front Panels
Operation of the Front Panel LEDs is as follows:
LAN
LINK/ACT
10M/100M
ON – Physical connection or data in/out.
OFF – No physical connection.
ON – The corresponding LAN port is using 100BaseT.
OFF – 10BaseT connection on the corresponding LAN port or no connection.

Syswan Duolinks SW24 Series
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WAN
LINK/ACT
10M/100M
ON – Physical connection to the Broadband modem on WAN port 1/2 established.
OFF – No physical connection on WAN port 1/2.
ON – Physical connection using 100BaseT on WAN port 1/2 established.
OFF – 10BaseT connection or no connection on WAN port 1/2.
System
Power
Status
OFF – No power.
ON – Normal Operation
OFF – Normal operation.
ON – Firmware not loaded or Hardware error.
Blinking – Data in/out
Some Status and Error conditions are indicated by combinations of LEDs, as shown below
LED Action Condition
WAN1 LINK/ACT & 10M/100M LEDs flash alternatively. Firmware Download in progress.
WAN1 LINK/ACT & 10M/100M LEDs flash concurrently. MAC address not assigned.
WAN1 LINK/ACT & 10M/100M LEDs solid On. SDRAM error.
WAN2 LINK/ACT & 10M/100M LEDs solid On. Timer/Interrupt error.
LAN1 LINK/ACT & 10M/100M LEDs solid On. LAN/WAN error.
If your discover any of the above error conditions, please contact our support team for assistance.

Syswan Duolinks SW24 Series
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User Guide © Syswan Technologies, Inc.
Rear Panel
Duolinks SW24 Series Rear Panel
DC 5V Connect the supplied power adapter here.
WAN 2 Connect the 2nd Broadband Modem here, if available.
Reset Button When pressed and released, the Duolinks SW24 Series Load Balancer will reboot
(restart) within 1 second. It resets to default (factory reset) if pressed for over
3 seconds.
LAN Ports Connect the PCs to these ports. Both 10BaseT and 100BaseT connections can be
used simultaneously.
Note:
Any port will automatically operate as an "Uplink" port if required. Just use a LAN cable
to connect to a port on another hub.
WAN 1 Connect the primary Broadband Modem here.
Default Settings
When the Duolinks SW24 Series Load Balancer has finished booting after a factory reset, all configuration
settings will be set to factory default, including:
•IP Address set to its default value of 192.168.1.1, with a Network Mask of 255.255.255.0
•DHCP Server is enabled
•User Name: admin
•Password blanked (no password)

Syswan Duolinks SW24 Series
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User Guide © Syswan Technologies, Inc.
TFTP Download
This setting should be used only if your Duolinks SW24 Series Load Balancer is unstable and if you wish to
restore it by downloading a new firmware version.
Follow this procedure:
1. Power On your Syswan Duolinks SW24 Series Load Balancer.
2. Use the supplied Windows TFTP utility or a TFTP client program to apply the new firmware. If using the
supplied Windows TFTP program, the software screen will look like the following example.
TFTP utility
•Enter the name of the firmware upgrade file on your PC, or click Browse to locate the file.
•Enter the LAN IP address of the Duolinks SW24 Series Load Balancer in the Server IP field.
•Click Upgrade Firmware to send the file to the Duolinks SW24 Series Load Balancer.
3. When the download is completed the Load Balancer will reboot and work as normal.
Note:
The supplied Windows TFTP utility also allows you to perform other operations:
•Save the current configuration settings to your PC (use the Save Configuration button).
•Restore a previously-saved configuration file to the Duolinks SW24 Series Load Balancer (use the
Upgrade Firmware button).
•Set the Duolinks SW24 Series Load Balancer to its default values (use the Set to Default button).
TFTP utility help

Syswan Duolinks SW24 Series
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User Guide © Syswan Technologies, Inc.
2. Basic Setup
Overview
The Basic Setup of your Duolinks SW24 Series Load Balancer involves the following steps:
1. Configuring the Duolinks SW24 Series Load Balancer LAN settings to suit your needs.
2. Installing the Duolinks SW24 Series Load Balancer in your LAN and connecting the Broadband Modem or
Modems.
3. Configuring your Duolinks SW24 Series Load Balancer for Internet (WAN) Access.
4. Configuring PCs on your LAN to use the Duolinks SW24 Series Load Balancer.
Requirements
•One (1) or two (2) DSL or Cable modems, each with an Internet Access account subscribed with an ISP.
•Network cables. Use standard 10/100BaseT network (UTP) cables with RJ45 connectors
•TCP/IP network protocol must be installed on all PCs.

Syswan Duolinks SW24 Series
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Configuration Procedure
1. Configuring the Duolinks SW24 Series Load Balancer for your LAN
1. Use a standard LAN cable to connect your PC to any Hub port on the Duolinks SW24 Series Load
Balancer.
2. Connect the power adapter and power up the Duolinks SW24 Series Load Balancer. Only use the power
adapter provided; using a different one may cause hardware damage.
3. Start your PC. If your PC is already running, restart it. It will then obtain an IP address (DHCP) from the
Duolinks SW24 Series Load Balancer.
4. Start your web browser.
5. In the Address or Location box enter : https://192.168.1.1
6. Accept to continue if you receive a warning for the SSL certificate. You will then be prompted for the User
Name and password, as shown below:
SSL Certificate Warning and Password Dialog
7. Enter admin for the "User Name" and leave the "Password" blank.
•The default "User Name" is admin. You may change this in the admin setup page.
•You can and you should set a password, using the following Admin Setup screen.

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You cannot access the login page ?
•If your PC is configured to use a fixed IP address :
a) You must configure your PC to use an IP address within the range 192.168.1.2 to
192.168.1.254, with a Network Mask of 255.255.255.0.
b) You can temporarily set your PC to use DHCP to obtain an IP Address automatically.
See Appendix B – Windows TCP/IP Setup for details on how to configure the TCP/IP settings
on your PC.
•Check the following points :
a) The Syswan Duolinks SW24 Series Load Balancer is properly installed.
b) LAN connection to your PC is correct.
c) The Syswan Duolinks SW24 Series Load Balancer is powered ON.
8. After the login, you will first see the Admin Setup screen, as shown below.
You can assign a new username if you wish to change it from the default and a password by entering it in the
"Password" and "Verify" Fields.
Admin Setup Page

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Local Access Configuration
Local Upgrade : Allows users to upgrade the firmware of the device locally.
Local Setup : Allows users to set up the configuration of the device locally.
Important Note:
If you wish to use a classic access (http) instead of a secure access (https) to manage your load balancer,
you may change the local access port from 443 (default for https) to 80 (default for http). Otherwise, you will
need to specify the TCP port in the browser address box (ie: http://192.168.1.1:443) in order to access the
management interface.
Remote Access Configuration
Remote Upgrade : Allows users to upgrade the firmware of the device remotely.
Remote Setup : Allows users to set up the configuration of the device remotely.
Allowed Remote IP : Only requests from hosts with the IP address within the range of the Allowed Remote IP
are allowed to Upgrade or Setup remotely. “Advanced” permits the defining of more than one allowed remote
IP range.
Extended Device IP Range : Allows to define alternate IP for the remote management console in a multiple IP
WAN environment.
Access Port : The specific port number used for users to upgrade or set up the device remotely.
Administrator Password
User name : You may change the defaut user name here.
New Password / Confirm Password : A password prevents unauthorized people from retrieving or changing
the device's configuration. New Password and Confirm Password must be the same.
Important Note:
If you forget your new username and/or the password, you will have to perform a “Reset to Default” by
pressing the reset button on the rear panel for more than 3 seconds.
The Syswan Support team will not be able to help you find the username and/or the password once they have
been changed from the default.
User names and passwords are case sensitive. You may use any combination of letters, signs or numbers
when creating them except the semi-colon (;) as it is used as the configuration seperator within the firmware.
You may configure these options if needed (Remote access, Scheduled Events…).
Click Submit when done.
Depending on your admin setup configuration changes, you may be required to re-enter your user name and
new password to proceed.