Tainet IPBX 230 User manual

USER'S MANUAL
Multi-Service IP PBX
IPBX 230
Version: 1.1
Date: 2006/11/07
P/N: 0700800096
Headquarters:
No. 25, Alley 15, Lane 120,
Sec. 1. Nei-Hu Rd,
Taipei 114, Taiwan
TEL: [phone]
FAX: [phone]
Beijing Branch:
3F, A Building,
113 Zhi Chun Lu,
HaiDian District,
Beijing, China
Zip Code: 100086
TEL: [phone]~87
FAX: [phone]

IPBX 230 User’s Manual
TAINET IPBX 230Administration Guidelines
Version 1.5 Beta 2 (build 0553)
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IPBX 230 User’s Manual
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Copyright © 2006 TAINET Communication System Corp.
All rights reserved
Notice
This document is protected by the international copyright law. No part of this publication may
be reproduced by any means without the expressed permission of Tainet Communication
System Corporation.
TAINET is a registered trademark, and IPBX 230 is a trademark of Tainet Communication
System Corporation.
Other product names mentioned in this manual are used for identification purposes only and
may be trademarks or trademarks of their respective companies.
The information provided from Tainet Communication System Corporation is believed to be
accurate. Any changes and enhancements to the product and to the information thereof will
be documented and issued as a new release to this manual.
Trademark
All products and services mentioned herein are the trademarks, service marks, registered
trademarks or registered service marks of their respective owners.

IPBX 230 User’s Manual
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About This Manual
This section guides users on how to use the manual effectively. The manual contains
information needed to install, configure, and operate TAINET’s IPBX 230. The summary of
this manual is as follows:
Chapter 1: Introduction
Presents overview, application, and other general information on the IPBX 230.
Chapter 2: System Configuration
This chapter describes how to configure system parameters used by TAINET IPBX 230.
Chapter 3: Service Configuration
This chapter describes details to configure various services built in the TAINET IPBX 230.
Chapter 4: IP PBX Configuration
This chapter introduces steps to provision the IP telephony part of the IP PBX.
Chapter 5: Feature Configuration
This chapter introduces a feature is a logical entity presenting a function module of IP PBX.
Chapter 6: Example Provisioning
This chapter introduces several practical configuration examples of TAINET IPBX 230
deployment.

IPBX 230 User’s Manual
Symbols Used in This Manual
3 types of symbols may be used throughout this manual. These symbols are used to advise
the users when a special condition arises, such as a safety or operational hazard, or to
present extra information to the users. These symbols are explained below:
Warning:
This symbol and associated text are used when death or
injury to the user may result if operating instructions are not
followed
p
ro
p
erl
y
.
Caution:
This symbol and associated text are used when damages to
the equipment or impact to the operation may result if
operating instructions are not followed properly.
Note:
This symbol and associated text are used to provide the
users with extra information that may be helpful when
following the main instructions in this manual.
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IPBX 230 User’s Manual
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LIMITED WARRANTY
TAINET’s DISTRIBUTOR shall be responsible to its customers for any and all warranties,
which it makes relating to Products, and for ensuring that replacements and other adjustments
required in connection with the said warranties are satisfactory. TAINET warrants to
DISTRIBUTOR that the Products to be delivered hereunder will be free of defects in material
and workmanship under normal use and service for a period of twenty-four (24) months
[twelve (12) months in Taiwan] following the date of shipment to DISTRIBUTOR.
If during the warranty period, any component part of the equipment becomes defective by
reason of material or workmanship, and DISTRIBUTOR notifies TAINET of such defect within
seven days after knowing of such defect, TAINET shall, for any Product that TAINET agrees is
defective, at its option, supply a replacement part, request return of equipment to its plant for
repair, or perform necessary repair at the equipment’s location. At TAINET's option,
DISTRIBUTOR shall destroy any Product that TAINET agrees is defective and shall provide
satisfactory proof of such destruction to TAINET. TAINET is not responsible for Products
damaged by misuse, neglect, accident or improper installation, or if repairs or modifications
were made by persons other than TAINET’s own authorized service personnel, unless such
repairs by others were made with the written consent of TAINET.
THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE HEREOF,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITYAND FITNESS
FOR A PARTICULAR PURPOSE, AND IN NO EVENT SHALL TAINET BE LIABLE FOR
CONSEQUENTIAL DAMAGES. If DISTRIBUTOR extends to its customers any additional
warranty with respect to Products that is broader in scope than the warranty provided by
TAINET, DISTRIBUTOR shall be solely responsible for any and all liabilities, obligations and
damages resulting from the extension of such warranty.
TAINET shall not be liable to any person for any special or indirect damages, including, but
not limited to, lost profits, from any cause whatsoever arising from or in any way connected
with the manufacture, sale, handling, repair, maintenance or use of the Products, and in no
event shall TAINET’s liability exceed the purchase price of the Products.
Software Products are provided “as is” and without warranty of any kind. TAINET disclaims
all warranties including the implied warranties of merchantability and fitness for a particular
purpose. TAINET shall not be liable for any loss of use, interruption of business or indirect,
special, incidental or consequential damages of any kind. TAINET shall do its best to provide

IPBX 230 User’s Manual
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end users with Software updates during the warranty period under this Agreement.
TAINET has not been notified of any intellectual property rights or others which may be
infringed by the Products or the promotion, marketing, sale (or resale), or servicing thereof in
the Territory, but TAINET makes NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT
THERETO.

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CONTENTS
CHAPTER 1. OVERVIEW.......................................................................................17
1.1 GENERAL DESCRIPTION...........................................................................................................17
1.2 INSTALLATION .........................................................................................................................18
CHAPTER 2. SYSTEM CONFIGURATION.........................................................19
2.1 PBX SYSTEM ..........................................................................................................................19
2.2 TIME SETUP.............................................................................................................................20
2.2.1 System Time Zone............................................................................................................................20
2.2.2 Real Time Clock (RTC) Setup..........................................................................................................20
2.3 ON-BOARD WAN SETUP .........................................................................................................21
2.3.1 Static IP ......................................................................................................................................... 21
2.3.2 DHCP............................................................................................................................................. 21
2.3.3 PPPoE ...........................................................................................................................................21
2.3.4 LAN Only.........................................................................................................................................22
2.4 ON-BOARD LAN SETUP ..........................................................................................................23
2.5 LAN ROUTING........................................................................................................................24
2.5.1 Add a Route......................................................................................................................................24
2.5.2 Edit a Route......................................................................................................................................24
2.5.3 Delete a Route..................................................................................................................................24
2.6 DYNAMIC DNS SETUP ............................................................................................................26
2.6.1 Enable Dynamic DNS......................................................................................................................26
2.6.2 Disable Dynamic DNS.....................................................................................................................26
2.7 QOS SETUP .............................................................................................................................27
2.7.1 Enable QoS.......................................................................................................................................27
2.7.2 Disable QoS .....................................................................................................................................27
2.8 VIRTUAL SERVER.....................................................................................................................28
2.8.1 Add a Service...................................................................................................................................28
2.8.2 Edit a Service ...................................................................................................................................28
2.8.3 Delete a Service................................................................................................................................28
2.9 MAINTENANCE........................................................................................................................30
2.9.1 Storage Backup ................................................................................................................................30
2.9.2 SIP UA ...........................................................................................................................................30
2.9.3 CDR Log..........................................................................................................................................30
2.9.4 System Events..................................................................................................................................31
2.9.5 Active Calls......................................................................................................................................31
2.10 FIRMWARE UPGRADE ..............................................................................................................33

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2.11 REBOOT ...............................................................................................................................34
CHAPTER 3. SERVICE CONFIGURATION........................................................35
3.1 NTP SERVICE ..........................................................................................................................35
3.1.1 Enable NTP Service .........................................................................................................................35
3.1.2 Disable NTP Service ........................................................................................................................35
3.2 STUN SERVICE.......................................................................................................................36
3.2.1 Enable STUN Service ......................................................................................................................36
3.2.2 Disable STUN Service .....................................................................................................................36
3.3 TFTP SERVICE ........................................................................................................................37
3.3.1 Enable TFTP Service........................................................................................................................37
3.3.2 Disable TFTP Service.......................................................................................................................39
3.4 DHCP SERVICE.......................................................................................................................40
3.4.1 Enable DHCP Service ......................................................................................................................40
3.4.2 Disable DHCP Service.....................................................................................................................41
3.5 IP PBX SERVICE .....................................................................................................................42
3.5.1 Service & Configuration ..................................................................................................................42
3.5.2 Advance ...........................................................................................................................................43
CHAPTER 4. IPPBX CONFIGURATION.............................................................45
4.1 USER CONFIGURATION ............................................................................................................45
4.1.1 Add a User........................................................................................................................................45
4.1.2 Edit a User........................................................................................................................................45
4.1.3 Delete a User....................................................................................................................................46
4.2 USER GROUP CONFIGURATION ................................................................................................47
4.2.1 Add a User Group ............................................................................................................................47
4.2.2 Edit a User Group.............................................................................................................................47
4.2.3 Delete a User Group.........................................................................................................................48
4.3 DEVICE CONFIGURATION.........................................................................................................50
4.3.1 IP Phone ...........................................................................................................................................50
4.3.2 Extension of IP Phone......................................................................................................................52
4.4 ROUTE CONFIGURATION..........................................................................................................57
4.4.1 Add a Route......................................................................................................................................57
4.4.2 Edit a Route......................................................................................................................................57
4.4.3 Delete a Route..................................................................................................................................58
4.5 ROUTE GROUP CONFIGURATION..............................................................................................60
4.5.1 Add a Route Group ..........................................................................................................................60
4.5.2 Edit a Route Group...........................................................................................................................60
4.5.3 Delete a Route Group.......................................................................................................................60

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4.6 SIP TRUNK CONFIGURATION...................................................................................................62
4.6.1 Add a SIP Trunk...............................................................................................................................62
4.6.2 Edit a SIP Trunk...............................................................................................................................62
4.6.3 Delete a SIP Trunk ...........................................................................................................................62
4.7 FXO PSTN TRUNK CONFIGURATION ......................................................................................67
4.7.1 Add a FXO PSTN Trunk..................................................................................................................67
4.7.2 Edit a FXO PSTN Trunk..................................................................................................................67
4.7.3 Delete a FXO PSTN Trunk ..............................................................................................................67
4.8 TERMINAL TRUNK CONFIGURATION........................................................................................70
4.8.1 Add a Terminal Trunk ......................................................................................................................70
4.8.2 Edit a Terminal Trunk.......................................................................................................................70
4.8.3 Delete a Terminal Trunk...................................................................................................................70
4.9 POTS SETTING .......................................................................................................................72
CHAPTER 5. FEATURE CONFIGURATION.......................................................73
5.1 CALL PARK..............................................................................................................................73
5.2 LIFE LINE ...............................................................................................................................74
5.2.1 Add a Life Line Pattern....................................................................................................................74
5.2.2 Delete a Life Line Pattern ................................................................................................................74
5.3 MEET-ME CONFERENCE...........................................................................................................76
5.3.1 Add a Meet-me Conference .............................................................................................................76
5.3.2 Edit a Meet-me Conference..............................................................................................................76
5.3.3 Delete a Meet-me Conference..........................................................................................................76
5.4 MUSIC ON HOLD.....................................................................................................................78
5.4.1 Add a MOH File...............................................................................................................................78
5.4.2 Edit a MOH File...............................................................................................................................78
5.4.3 Delete a MOH File...........................................................................................................................78
5.5 VOICEMAIL .............................................................................................................................80
5.6 MEET-ME PROMPTS.................................................................................................................82
5.7 VOICEMAIL PROMPTS..............................................................................................................83
5.8 BROADCAST ............................................................................................................................84
5.8.1 Add a Broadcast...............................................................................................................................84
5.8.2 Edit a Broadcast ...............................................................................................................................84
5.8.3 Delete a Broadcast............................................................................................................................84
5.9 WORKTIME..............................................................................................................................87
5.9.1 Add a Worktime ...............................................................................................................................87
5.9.2 Edit a Worktime................................................................................................................................87
5.9.3 Delete a Worktime............................................................................................................................87
5.10 MEMO CALL............................................................................................................................89

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5.10.1 Add a Memo Call.............................................................................................................................89
5.10.2 Edit a Memo Call .............................................................................................................................89
5.10.3 Delete Memo Call ............................................................................................................................89
5.11 AUTOMATIC CALL DISTRIBUTION............................................................................................91
5.11.1 Set Agent Login and Logout ............................................................................................................91
5.11.2 Add an Agent or a Queue.................................................................................................................91
5.11.3 Edit an Agent or a Queue .................................................................................................................92
5.11.4 Delete an Agent or a Queue..............................................................................................................93
5.12 INTERACTIVE VOICE RESPONSE (IVR)....................................................................................95
5.12.1 Add a new IVR Menu ......................................................................................................................95
5.12.2 Edit an IVR Menu............................................................................................................................96
5.12.3 Delete an IVR Menu ........................................................................................................................96
5.12.4 IVR Prompts Management...............................................................................................................98
CHAPTER 6. EXAMPLE PROVISIONING..........................................................99
6.1 INTERNAL EXTENSION CONFIGURATION..................................................................................99
6.2 CASE I: SINGLE-SITE CONFIGURATION ..................................................................................101
6.3 CASE II: TWO-SITE CONFIGURATION .....................................................................................103

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FIGURES
Figure 2-1 PBX Status ...........................................................................................................19
Figure 2-2 System Timezone Setup.......................................................................................20
Figure 2-3 RTP Setup............................................................................................................20
Figure 2-4 On-board WAN Setup...........................................................................................22
Figure 2-5 On-board LAN Setup............................................................................................23
Figure 2-6 IP Route Table......................................................................................................25
Figure 2-7 DDNS Setup.........................................................................................................26
Figure 2-8 Network QoS Setup..............................................................................................27
Figure 2-9 Virtual Server Setup .............................................................................................29
Figure 2-10 Maintenance.......................................................................................................32
Figure 2-11 Firmware Upgrade..............................................................................................33
Figure 2-12 Reboot................................................................................................................34
Figure 3-1 NTP Service .........................................................................................................35
Figure 3-2 STUN Service.......................................................................................................36
Figure 3-3 TFTP Service........................................................................................................39
Figure 3-4 DHCP Service ......................................................................................................41
Figure 4-1 User Add...............................................................................................................46
Figure 4-2 User Group...........................................................................................................48
Figure 4-3 ACC Configuration................................................................................................51
Figure 4-4 Extension IP Phone..............................................................................................53
Figure 4-5 Route Setup..........................................................................................................58
Figure 4-6 Route Group Setup...............................................................................................61
Figure 4-7 SIP Trunk Setup ...................................................................................................63
Figure 4-8 FXO PSTN Trunk Configuration ...........................................................................68
Figure 4-9 Trunk Terminal Setup............................................................................................71
Figure 4-10 POTS Setting......................................................................................................72
Figure 5-1 Call Park Management.........................................................................................73
Figure 5-2 Life Line................................................................................................................74
Figure 5-3 Meet-me Conference............................................................................................77
Figure 5-4 Music On Hold......................................................................................................79
Figure 5-5 Voicemail Prompts Management..........................................................................80
Figure 5-6 Meet-me Prompt Management.............................................................................82
Figure 5-7 Voicemail Prompts Management..........................................................................83
Figure 5-8 Broadcast Management .......................................................................................85
Figure 5-9 Worktime Management.........................................................................................88
Figure 5-10 Memo Call Managment ......................................................................................90
Figure 5-11 Add new settings.................................................................................................93

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Figure 6-1 Settings Roadmap..............................................................................................100
Figure 6-2 Single side Setup topology.................................................................................101
Figure 6-3 Two Side Setup topology....................................................................................103

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TABLES
Table 2.9-1 Maintenance Description.....................................................................................32
Table 3.5-1 IP PBX Service – Advance Settings....................................................................43
Table 4.1-1 User configuration Settings.................................................................................46
Table 4.2-1 Usergroup Configuration Settings.......................................................................49
Table 4.3-1 ACC (Automatic Client Configuration) Settings...................................................52
Table 4.3-2 Device Extension Configuration Settings............................................................54
Table 4.4-1 Digit Set and Wildcard Characters for Route Patterns........................................57
Table 4.4-2 Route Configuration Settings ..............................................................................58
Table 4.5-1 Routegroup Configuration Settings.....................................................................61
Table 4.6-1 SIP Trunk Configuration Settings........................................................................64
Table 4.7-1 FXO PSTN Trunk Configuration Settings............................................................68
Table 4.8-1 Trunk Terminal Configuration Settings ................................................................71
Table 5.1-1 Call Park Configuration Settings .........................................................................73
Table 5.2-1 Life line Configuration Settings............................................................................75
Table 5.3-1 Meet-me Conference Configuration Settings ......................................................77
Table 5.4-1MOH file Configuration Settings...........................................................................79
Table 5.5-1 Voice Mail Configuration Settings........................................................................80
Table 5.6-1 Replaceable Meet-me Prompts...........................................................................82
Table 5.7-1 Replaceable Voicemail System Prompts.............................................................83
Table 5.8-1 Broadcast Configuration Settings........................................................................85
Table 5.9-1 Worktime Configuration Settings.........................................................................88
Table 5.10-1 Memo Configuration Settings............................................................................90
Table 5.11.1 Agent Configuration Settings.............................................................................93
Table 5.11.2 Queue Configuration Settings............................................................................93
Table 5.12 Interactive Voice Response Configuration Settings..............................................96

Chapter 1 Overview
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Chapter 1. Overview
1.1 General Description
The TAINET IPBX 230 Administration Guide provides instructions for
administering the TAINET IPBX 230 system. TAINET IPBX 230 is an embedded
call-processing server communicating with client stations with Session Initiation
Protocol (SIP). It migrates the telephony network and the data network of a
small-to-medium business (SMB) company into a manageable converged network.
TAINET IPBX 230 works with various IP phones (Desktop, WiFi, Bluetooth and
DECT), voice-over-IP (VoIP) gateways, and PSTN network. Additional voice
features such as conferencing, auto attendant, and voicemail are seamlessly
enabled to all phones. TAINET IPBX 230 also provides Internet access to all LAN
devices through Network Address Translation (NAT).
TAINET IPBX 230 provides call control and media relay services to SIP clients and
applications. It performs the following primary functions:
 ACD (Automatic Call Distribution)
 Configurable multiple-layer IVR (auto attendant) with office-hour setting
 Configurable broadcast calls
 Fax relay and pass-through (T.38 and T.30)
 Voicemail IVR system
 Meet-me conference(Up to 8 parties per conference)
 SIP registrar (30 registrars)
 SIP outbound proxy for signaling and media
 SIP gateway (4 ports FXO)
 SIP PBX for extension calls

Chapter 1 Overview
 Support codec (G.711u-law, G.711A-law, G.723.1 (high bit rate, low bit rate),
G.729A, GSM, DVI4)
TAINET IPBX 230 has a built-in suite of voice applications for supplementary
services, and no special-purpose hardware is required. Therefore, the total cost of
ownership of a converged network enabled by TAINET IPBX 230 is lower than
building separated infrastructures for legacy telephony network and data network.
Moreover, it comes with a web-browsable interface to the data network
configuration and voice service provisioning, which brings both local and remote
manageability of networks together to facilitate administration.
1.2 Installation
1. AC Power 110/220 Volt, 60 Hz
2. POTS ports Usually 4 ports per daughter card, numbered from right to
the left. The rightmost port at slot 0 is port 1. FXO ports
are to be connected to FXS jacks on wall or analog PBX
using RJ-11 cables. FXO ports are to be connected to
analog phones, or FXO ports of other devices.
3. USB ports One external port with compliance to USB 1.1/2.0. Plug in
a USB hard drive for CDR/voicemail backup from the
internal storage.
4. WAN Connect to a broadband modem or a WAN router.
5. LAN Connect to a LAN switch.
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