Auerswald COMpact 4000 User manual

Operation Guide
Installation, Operation and Configuration
PBX for Analogue/ISDN/Internet Telephony
COMpact 4000

2COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016
Table of Contents
Table of Contents
Important Information.......................................................................................................... 26
Used Symbols and Signal Words........................................................................................... 27
Safety Information .................................................................................................................. 28
Proper Use ............................................................................................................................. 31
Product Details ....................................................................................................................... 32
Basic Assembly and Extensions........................................................................................ 33
Installation.......................................................................................................................... 40
Configuration and Administration ...................................................................................... 42
Using Different Telephone Types ........................................................................................... 43
Technical Data........................................................................................................................ 45
Minimum Requirements PC ................................................................................................... 48
Copyright and Trademarks..................................................................................................... 49
Environmental Notice ............................................................................................................. 50
Installation and Commissioning ......................................................................................... 51
Preparation (Modules)............................................................................................................ 52
Planning the System Configuration ................................................................................... 52
COMpact 4000 CPU Board Overview ............................................................................... 53
COMpact 4000 Interface Board Overview......................................................................... 54
COMpact 2FXO Module Overview .................................................................................... 56
COMpact 2BRI Module Overview...................................................................................... 57
Preparation (COMpact 4000) ................................................................................................. 58
Opening the Casing ........................................................................................................... 58
Wall-Mounting the PBX...................................................................................................... 59
Connecting the Earthing .................................................................................................... 60
Updating or Upgrading the PBX ........................................................................................ 62
Closing the Casing ............................................................................................................ 64
Network Provider.................................................................................................................... 66
Connecting the Analogue Connection Directly to the External Analogue Port .................. 67
Installing Cable between External Analogue Port and Analogue Connection ................... 68
Connecting an ISDN Connection (NTBA) Directly to the External S0 Port........................ 69
Installing Cable Between the External S0 Port and ISDN (NTBA)..................................... 70
Connecting the Ethernet Port with the Internet/LAN.......................................................... 71

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Analogue End Devices...........................................................................................................74
Kabel und Anschlussdose am internen a/b-Port verlegen................................................. 74
ISDN End Devices.................................................................................................................. 77
Connecting ISDN End Devices Directly to the Internal S0 Port ......................................... 77
Available Bus Variants for the Installation of an Internal S0 Bus........................................ 78
Connecting the Cable and the Wall Sockets to the Internal S0 Port (Internal S0 Bus) ...... 80
Connecting ISDN End Devices Directly to the Internal UP0 Port ....................................... 83
Connecting the Cable and the Wall Sockets to the Internal UP0 Port................................ 84
VoIP End Devices................................................................................................................... 88
Connecting a VoIP End Device to the Ethernet Port ......................................................... 88
Printers and Data Storage Devices ........................................................................................ 90
Connecting a USB Printer to the USB Host....................................................................... 90
Commissioning....................................................................................................................... 92
Turning on the PBX ........................................................................................................... 92
Connecting the PC to the Ethernet Port of the PBX .......................................................... 92
Opening the Configuration Manager at First Commissioning............................................ 93
Commissioning Analogue End Devices............................................................................. 95
Commissioning Standard ISDN End Devices.................................................................... 95
Commissioning ISDN System Telephones ........................................................................ 96
Commissioning Standard VoIP End Devices..................................................................... 96
Commissioning VoIP System Telephones ......................................................................... 97
Introduction to the Configuration Manager ....................................................................... 99
Configuration Manager......................................................................................................... 100
Opening the Configuration Manager ............................................................................... 100
Operating Instructions for the Configuration Manager..................................................... 102
Configuration Wizard ....................................................................................................... 108
Selecting the Language................................................................................................... 115
Configuring the Port on the Web Server.......................................................................... 116
Configuring the Time Lapse for Forced Logout ............................................................... 116
Logging Out a User/Sub-Administrator from the Configuration Manager as
Administrator ................................................................................................................... 117
Help ...................................................................................................................................... 118
Opening Help...................................................................................................................118
Navigating in the Help Window........................................................................................ 118
Searching in Help ............................................................................................................ 120
Printing from within the Help............................................................................................ 121
Icons in the Help Window ................................................................................................ 122

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Telephoning ........................................................................................................................ 123
Incoming Calls...................................................................................................................... 124
Accepting Incoming Calls ................................................................................................ 124
Call Waiting Calls ................................................................................................................. 125
Options During a Call Waiting Call .................................................................................. 125
Rejecting a Call Waiting Call ........................................................................................... 125
Accepting the Call Waiting Call........................................................................................ 126
Disconnecting the Current Call and Accepting the Call Waiting Call............................... 126
Outgoing Calls...................................................................................................................... 128
Initiating an Internal Call .................................................................................................. 129
Initiating an External Call................................................................................................. 129
Initiating an External Call with Calling Line Identity Restriction ....................................... 130
Unsuccessful Outgoing Calls ............................................................................................... 132
Initiating Internal Callback on Busy ................................................................................. 133
Initiating External Callback on Busy ................................................................................ 133
Deleting Callback on Busy............................................................................................... 135
Initiating Reservation of Exchange Line on Busy ............................................................ 135
Initiating Internal Callback on No Response.................................................................... 136
Initiating External Callback on No Response .................................................................. 137
Initiating Priority Call for Do-Not-Disturb.......................................................................... 138
Query Calls........................................................................................................................... 139
Initiating a Query Call ...................................................................................................... 139
Ending a Query Call ........................................................................................................ 140
Options during a Query Call ............................................................................................ 140
Toggling between Conversations..................................................................................... 141
Ending One of the Two Calls ........................................................................................... 141
Connecting Both Communication Partners ..................................................................... 142
Initiating Query Call to Third Subscriber .......................................................................... 142
Transferring .......................................................................................................................... 145
Options for Transferring a Call......................................................................................... 145
Transferring with Announcement..................................................................................... 146
One-Man Transfer (Transferring without Announcement) ............................................... 147
Placing External Communication Partner in Waiting Loop .............................................. 147
Calling a Third Subscriber and Transferring to an Active Communication Partner ......... 148

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Conference Calls.................................................................................................................. 150
Initiating Conference Calls............................................................................................... 150
Options during a Conference Call ................................................................................... 150
Initiating Toggling between Conversations during a Conference Call ............................. 151
Connecting Both Conference Call Partners..................................................................... 152
Ending Conference Call................................................................................................... 152
Address Books and Lists .................................................................................................. 153
Address Books ..................................................................................................................... 154
Elements of a Contact ..................................................................................................... 154
Searching and Displaying a Contact................................................................................ 155
Dialling from Within the Contacts (Soft Call).................................................................... 156
Creating a Contact........................................................................................................... 157
Importing an Image for a Contact Person........................................................................ 158
Deleting a Contact Person's Image ................................................................................. 160
Editing a Contact ............................................................................................................. 160
Reading the QR Code ..................................................................................................... 161
Exporting a Contact Data Record (vCard) ....................................................................... 162
Importing a Contact Data Record (vCard) ....................................................................... 163
Adopting a Contact from the Call Data List...................................................................... 164
Short-Code Numbers....................................................................................................... 165
Entering a Short-Code Number ....................................................................................... 165
Deleting a Contact ........................................................................................................... 166
Deleting all Contacts........................................................................................................ 167
Setting Display Name Conversion ................................................................................... 168
Exporting Address Books ................................................................................................ 168
Importing Address Books ................................................................................................ 170
File Formats for Adress Book Import ............................................................................... 171
Contact Groups................................................................................................................ 175
Creating a Contact Group................................................................................................ 176
Setting Authorisations for Contact Groups ...................................................................... 178
Switching Use as Standard Contact Group On/Off.......................................................... 179
Assigning a Contact to a Contact Group ......................................................................... 180
Deleting a Contact from a Contact Group........................................................................ 181
Deleting a Contact Group ................................................................................................ 182
Google Contact Groups ................................................................................................... 183
Creating a Google Contact Group ................................................................................... 183
Synchronising a Google Contact Group Manually with Gmail......................................... 185

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LDAP Server ........................................................................................................................ 187
Switching the LDAP Server On/Off.................................................................................. 187
Information about Transfer .............................................................................................. 188
Entering the LDAP Server's User Name.......................................................................... 189
Entering the LDAP Server's Password ............................................................................ 189
Setting Contact Groups for Export to the LDAP Server................................................... 190
Entering Passwords for Exported Contact Groups .......................................................... 190
Call Data............................................................................................................................... 192
Contents of the Call Data Record .................................................................................... 192
Opening the Call Data List............................................................................................... 192
Columns on the Call Data List ......................................................................................... 193
Using a Filter ................................................................................................................... 200
Creating Filters ................................................................................................................ 200
Configuring a Filter .......................................................................................................... 201
Printing the Call Data List ................................................................................................ 202
Exporting the Call Data List ............................................................................................ 203
Deleting Call Data............................................................................................................ 204
Dialling from the Call Data List (Soft Call) ....................................................................... 204
Configuring the Display ................................................................................................... 205
Configuring Calls to be Recorded for the Call Data List .................................................. 206
Configuring a Currency Name ......................................................................................... 207
Configuring the Cost per Call Unit ................................................................................... 207
Configuring the Billing Factor .......................................................................................... 208
Deleting the List of Single Call Records .......................................................................... 209
Switching Authorisation for Deleting Single Call Records On/Off.................................... 210
Configuring SFTP Transfer of a Call Data File ................................................................ 210

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Voice Mail and Fax Boxes.................................................................................................. 212
Voice Mail/Fax Function and Memory Management ............................................................ 213
Voice Mail/Fax Function Settings .................................................................................... 213
Memory Overview............................................................................................................ 216
Voice Mailbox ....................................................................................................................... 217
Configuring a Voice Mailbox ............................................................................................ 217
Creating Voice Mailboxes ................................................................................................ 218
Entering the Maximum Recording Capacity of a Voice Mailbox ...................................... 225
Switching Automatic Clean-up of a Voice Mailbox On/Off ............................................... 226
Switching Message Forwarding On/Off ........................................................................... 227
Switching Automatic Replay of New Messages On/Off................................................... 228
Configuring Call Take-Over ............................................................................................. 228
Voice Mailbox (continued)
Configuring E-mail Transfer for Voice Mailbox ................................................................ 229
Entering E-Mail Addresses of Message Recipients for Voice Mailbox ............................ 230
Configuring Users and their Authorisations for a Voice Mailbox...................................... 231
Configuring the Language of the Announcements .......................................................... 233
Saving, Recording, Listening to, and Deleting Announcements for Voice Mailboxes...... 233
Switching Readiness of a Voice Mailbox Depending on the Configuration On/Off.......... 237
Configuring Call Acceptance (Standard Behaviour) for Voice Mailboxes ........................ 238
Configuring Call Acceptance (Call-Specific Behaviour) for Voice Mailboxes................... 240
Switching the Replacement Function On/Off................................................................... 242
Operating and Querying a Voice Mailbox ........................................................................ 243
Switching Remote Access and Entering PIN for Remote Access ................................... 248
Searching for a Voice Message....................................................................................... 248
Switching a Voice Mailbox for a Subscriber/a Group On/Off ........................................... 250
Switching Info Call On/Off................................................................................................ 251
Restoring Voicemailbox ................................................................................................... 252
Overview Voice mail/fax function ..................................................................................... 254

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Fax Box ................................................................................................................................ 255
Configuring a Fax Box ..................................................................................................... 255
Creating Fax Boxes ......................................................................................................... 256
Entering the Maximum Recording Capacity of a Fax Box ............................................... 262
Switching Automatic Clean-up of a Fax Box On/Off ........................................................ 263
Configuring E-mail Transfer for Fax Box ......................................................................... 263
Entering E-Mail Addresses of Message Recipients for a Fax Box .................................. 265
Entering Fax ID................................................................................................................ 266
Configuring the Fax Transmission ................................................................................... 267
Configuring Users and their Authorisations for a Fax Box............................................... 268
Switching the Reject Anonymous Fax Calls Function On/Off.......................................... 269
Switching Readiness of the Fax Box Depending on the Configuration On/Off................ 270
Switching Fax Box for a Subscriber/a Group On/Off ....................................................... 270
Fax Transfer .................................................................................................................... 272
Operating and Querying a Fax Box ................................................................................. 277
Searching for a Fax ......................................................................................................... 279
Restoring Fax Box ........................................................................................................... 280
MWI ...................................................................................................................................... 283
RSS Feed............................................................................................................................. 284
Switching RSS Feed Initiation On/Off.............................................................................. 284
Subscribing to an RSS Feed ........................................................................................... 285

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Functions ............................................................................................................................ 287
Alarm .................................................................................................................................... 289
Confirming Alarms ........................................................................................................... 290
Creating an Alarm............................................................................................................ 291
Creating a Switch Input and Assigning it to the Alarm..................................................... 291
Creating a Relais and Assigning it to the Alarm .............................................................. 293
Alarm Settings ................................................................................................................. 294
Activating Alarms............................................................................................................. 296
Alarm Device........................................................................................................................ 297
Switching Alarm Device On/Off ....................................................................................... 297
Exchange Line Authorisation................................................................................................ 298
Configuring Exchange Line Authorisation for Subscribers .............................................. 298
Configuring Exchange Line Authorisation for Groups...................................................... 300
Exchange Line Transfer ....................................................................................................... 301
Exchange Line Transfer Process..................................................................................... 301
Configuring an Exchange Line Transfer .......................................................................... 301
Configuring the Exchange Line Settings for Exchange Line Access to be Transferred .. 302
Switching the Callback Option On/Off ............................................................................. 303
Configuring Subscribers for the Charge Burden.............................................................. 303
Configuring the Time Limit for Initiating an External Call................................................. 304
Call Waiting .......................................................................................................................... 305
Switching Call Waiting On/Off.......................................................................................... 305
Do-not-disturb....................................................................................................................... 306
Switching the Do-not-Disturb Function On/Off................................................................. 306
Automatic Reception ............................................................................................................ 307
Automatic Reception Management ................................................................................. 309
Settings for Automatic Receptions .................................................................................. 310
Overview Automatic Receptions...................................................................................... 314
Baby Call .............................................................................................................................. 315
Switching Baby Call On/Off ............................................................................................. 315
Entering the Delay Time for Baby Call............................................................................. 316
Busy-on-Busy ....................................................................................................................... 317
Switching Busy-on-Busy On/Off ...................................................................................... 317

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Call Through......................................................................................................................... 319
The Call Through Process............................................................................................... 319
Configuring Call Through................................................................................................. 319
Switching LCR for Call Through Calls On/Off.................................................................. 320
Configuring the Maximum Duration for External Call Through Calls ............................... 320
Making Exchange Line Settings for Call Through Calls .................................................. 321
Configuring Call Assignments.......................................................................................... 322
Creating Call Through Users ........................................................................................... 322
Boss/Secretary Function ...................................................................................................... 324
Configuring the Boss/Secretary Function ........................................................................ 324
Follow-me............................................................................................................................. 325
Configuring Follow-me..................................................................................................... 325
Call Deblocker (Outgoing) – Released Numbers ................................................................. 327
Switching the Call Deblocker (Outgoing) On/Off for Subscribers .................................... 327
Switching the Call Deblocker (outgoing) On/Off for Group.............................................. 328
Creating a Call Deblocker (Outgoing).............................................................................. 329
List of Configured Call Deblocker (Outgoing) .................................................................. 330
Call Deblocker (Incoming) – VIP Numbers........................................................................... 331
Switching the Call Deblocker (Incoming) On/Off ............................................................. 331
Creating a Call Deblocker (Incoming).............................................................................. 332
List of Configured Call Deblockers (Incoming) ................................................................ 332
Call Charge Information ....................................................................................................... 334
Call Allowance Account........................................................................................................ 335
Configuring Credit for a Call Allowance Account ............................................................. 335
Configuring Maximum Credit for Call Allowance Accounts.............................................. 338
Configuring the Call Type Used for Account Debiting ..................................................... 339
Switching Recording Changes for Account Debit during Transfers On/Off ..................... 339
Targeted Exchange Line Access.......................................................................................... 341
Initiating Targeted Exchange Line Access....................................................................... 341
Targeted VoIP Access .......................................................................................................... 342
Initiating Targeted VoIP Access ....................................................................................... 342
Groups.................................................................................................................................. 343
Detailed Information about Group Functions................................................................... 343
Logging Subscribers In/Out ............................................................................................. 344

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InterCom Announcement/Hands-Free ................................................................................. 346
InterCom Announcement / InterCom Hands-Free Calling............................................... 346
Initiating InterCom Announcement/Hands-Free .............................................................. 347
Switching InterCom Permission On/Off ........................................................................... 347
Ringing Sequence................................................................................................................ 349
More Information on the Ringing Sequences .................................................................. 349
Configuring Ringing Sequence ........................................................................................ 356
Configuring Priority .......................................................................................................... 360
Switching the Ringing Delay On/Off ................................................................................ 360
Configuring the Ringing Delay Time ................................................................................ 361
Configuration Switchover ..................................................................................................... 362
Configuration-dependent Functions ................................................................................ 362
Switching Authorisation for Configuration Switching On/Off............................................ 362
Creating Configurations ................................................................................................... 363
Copying Configurations ................................................................................................... 364
Switching a Configuration On .......................................................................................... 364
Switching Automatic Configuration Switchover On/Off.................................................... 365
Creating Switching Times for Switching the Configuration .............................................. 366
Copying Switching Times ................................................................................................ 367
Permanent Configuration................................................................................................. 368
Switching Permanent Configuration On/Off for Call Forwarding ..................................... 368
Overview of the Configured Switching Times .................................................................. 369
LAN-TAPI ............................................................................................................................. 370
LAN-TAPI Functions ........................................................................................................ 370
Switching PBX Call Assist On/Off.................................................................................... 371
Configuring Subscribers for LAN-TAPI ............................................................................ 371
Configuring the Network Port on the TAPI Server ........................................................... 372
Configuring the Password for the Network Connection on the TAPI Server.................... 372
Installing TAPI driver (TSP) ............................................................................................. 373
Restarting the TAPI Server .............................................................................................. 374
Checking the Function of the LAN-TAPI .......................................................................... 374
Loudspeaker Announcement ............................................................................................... 376
Creating an Announcement Output for Loudspeaker Announcements ........................... 376
Entering DTMF Sequences to Control the Announcement Output.................................. 377
Entering the Dead Time of the Announcement Output.................................................... 378
Creating a Relais and Assigning it to an Announcement Output..................................... 379
Switching Authorisation for Speaker Announcements On/Off ......................................... 380
Performing Loudspeaker Announcement ........................................................................ 380

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LCR ...................................................................................................................................... 381
Configuring Subscribers for LCR .................................................................................... 382
Importing the LCR Configuration (Providers, Tariff Groups and Data) for Soft-LCR 4.0 ... 382
Creating Providers ........................................................................................................... 383
Creating Default Networks Based on a Provider Area Code........................................... 384
Creating Networks Manually for Soft-LCR 4.0................................................................. 384
Creating Prefixes for Networks Manually for Soft-LCR 4.0.............................................. 385
Creating Tariff Information for Networks for Soft-LCR 4.0 ............................................... 386
Reading the LCR Configuration for Soft-LCR 4.0 from the PBX ..................................... 389
Call Parking .......................................................................................................................... 390
Call Parking Process ....................................................................................................... 390
Parking the Call Internally................................................................................................ 390
Unparking the Call ........................................................................................................... 391
Unparking a Second Call During a Call ........................................................................... 391
Switching Authorisation for Call Parking On/Off .............................................................. 392
Configuring the Internal Base Telephone Number for the Parking Zone ......................... 392
Configuring Hold Time ..................................................................................................... 393
Online Name Search ............................................................................................................ 394
Information on Online Name Search ............................................................................... 394
Switching the Online Name Search On/Off ..................................................................... 394
Creating Default Service Providers Automatically ........................................................... 395
Importing Service Providers ............................................................................................ 396
Downloading Provider Data from the Auerswald Update Server..................................... 396
Creating Service Providers Manually .............................................................................. 397
Creating Group Filters for Service Providers ................................................................... 398
Setting the Priority of the Group Filters ........................................................................... 400
Copying Provider Data, Group Filters or Search Attributes............................................. 401
Testing Configured Search Properties............................................................................. 402
Exporting Service Providers ............................................................................................ 402
Entering Character Strings into the Text Converter ......................................................... 403
Multi-path Call Forwarding ................................................................................................... 404
Switching Multi-path Call Forwarding for Subscriber On/Off ........................................... 404
Switching Multi-path Call Forwarding for Group On/Off................................................... 405
Pick-up ................................................................................................................................. 407
Performing Pick-up .......................................................................................................... 407
Picking up during a Call................................................................................................... 408
Switching the Authorisation for Pick-up On/Off................................................................ 408
Switching Call Take-over for Subscribers On/Off............................................................. 409
Performing Call Pick-up................................................................................................... 410

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Preliminary Pickup Query and Monitoring ............................................................................ 411
Switching Preliminary Pick-up Query and Monitoring for Subscribers On/Off ................. 411
Switching Preliminary Pick-up Query and Monitoring for Groups On/Off ........................ 412
Pick-up of All Calls to Group Members ................................................................................ 414
Switching Pick-up of all Calls to Group Members On/Off ................................................ 414
Picking up a Direct Call to a Group Member ................................................................... 415
Private (Personalised) Exchange Line Access..................................................................... 416
Switching Differently Configurable Functions for Private and Business Calls On/Off...... 416
Initiating Private Exchange Line Access.......................................................................... 417
Initiating Private Exchange Line Access without a PIN ................................................... 417
Switching Authorisation for Private Exchange Line Access without PIN Entry On/Off .... 418
Project Assignment .............................................................................................................. 419
Configuring Project Assignment ...................................................................................... 419
Room Monitoring .................................................................................................................. 420
Switching Room Monitoring On/Off ................................................................................. 420
Performing Room Monitoring........................................................................................... 421
Relays (Actuators)................................................................................................................ 422
Relay Operating Modes................................................................................................... 422
Creating an IP Switch Relay ............................................................................................ 425
Creating a Relay .............................................................................................................. 426
Identification Number....................................................................................................... 427
Configuring the Operating Mode ..................................................................................... 428
Switching PBX as Master of the Relay On/Off................................................................. 429
Switching off Control on/off.............................................................................................. 429
Entering the Switching Duration of the Relay .................................................................. 430
Entering the Hold Time of the Relay................................................................................ 431
Entering the Dead Time of the Relay............................................................................... 432
Entering DTMF Sequences to Control the Relay ............................................................ 432
Switching Authorisation for Switching of Relays On/Off .................................................. 433
Switching a Relay Manually............................................................................................. 434
Call Channel Reservation..................................................................................................... 435
Switching Call Channel Reservation On/Off .................................................................... 435
Telephone Number Display (CLIP)....................................................................................... 437
Switching CLIP Information On/Off.................................................................................. 437
Switching Extended CLIP Information On/Off.................................................................. 438

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Number Presentation (Outgoing) ......................................................................................... 439
Configuring Number Presentation (Outgoing) for Subscriber.......................................... 439
Configuring Number Presentation (Outgoing) for Group ................................................. 440
Suppressing Number Presentation.................................................................................. 441
Number Presentation (Incoming) ......................................................................................... 443
Configuring Number Presentation (Incoming) for Subscriber.......................................... 443
Configuring Number Presentation (Incoming) for Group ................................................. 444
Configuring Number Presentation (Internal) for Group Calls ............................................... 446
Call Forwarding .................................................................................................................... 447
Call Forwarding Variations............................................................................................... 447
Call Forwarding Types ..................................................................................................... 448
Switching Call Forwarding for Subscribers On/Off .......................................................... 448
Switching Subscriber Call Forwarding Only for External Calls On/Off............................. 450
Switching Cascading of Call Forwarding for Subscribers On/Off .................................... 451
Switching Call Forwarding for Subscribers for Group Calls On/Off ................................. 452
Switching the Authorisation for Configuring Call Forwarding for Subscribers to
External Numbers On/Off ................................................................................................ 453
Switching the Authorisation for Group Properties and Follow-me for Subscribers
On/Off .............................................................................................................................. 453
Entering the Delay Time for Call Forwarding on No Reply for Subscribers ..................... 454
Overview of the Status of Call Forwarding for Subscribers and Groups.......................... 455
Switching Call Forwarding for Groups On/Off.................................................................. 455
Switching Group Call Forwarding Only for External Calls On/Off.................................... 457
Switching Cascading of Call Forwarding for Groups On/Off............................................ 458
Switching Call Forwarding for Groups for Group Calls On/Off ........................................ 459
Entering the Delay Time for Call Forwarding on No Reply for Groups ............................ 460
Switching Call Forwarding for External Numbers On/Off................................................. 460
Switching the Authorisation for Configuring Features Configured by the Network
Provider On/Off................................................................................................................ 462
Switch Input.......................................................................................................................... 463
Creating a Switch Input ................................................................................................... 463
Entering the DTMF Sequence ......................................................................................... 463
Entering the SIP Invite ..................................................................................................... 464
Call Restrictor (outgoing) – Restricted Numbers.................................................................. 465
Switching the Call Restrictor (Outgoing) On/Off for Subscriber....................................... 465
Switching the Call Restrictor (outgoing) On/Off for Group............................................... 466
Creating a Call Restrictor (Outgoing) .............................................................................. 467
List of Configured Call Restrictors (Outgoing) ................................................................. 468

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Call Restrictor (Incoming) – Robinson Numbers .................................................................. 469
Switching the Call Restrictor (Incoming) On/Off for Subscribers..................................... 469
Switching the Call Restrictor (incoming) On/Off for Group .............................................. 470
Creating a Call Restrictor (Incoming) .............................................................................. 471
List of Configured Call Restrictors (Incoming) ................................................................. 471
Announcement before Answering ........................................................................................ 473
Switching Announcement before Answering On/Off........................................................ 473
Configuring the Call Signallisation................................................................................... 474
Selecting an Announcement before Answering............................................................... 475
Switching Announcement before Answering for Fallback On/Off and Selecting
Announcement ................................................................................................................ 475
Text Messages (Instant Messaging)..................................................................................... 477
Door Functions ..................................................................................................................... 478
Creating a Door Terminal................................................................................................. 478
Entering DTMF Sequences to Control a Door Terminal .................................................. 483
Entering the Dead Time of the Door Terminal ................................................................. 484
Entering the SIP Password of the Door Terminal ............................................................ 485
Creating a Door Call and Assigning it to the Door Terminal ............................................ 485
Configuring a Ringtone for the Door Call......................................................................... 487
Configuring the Call Duration for the Door Call ............................................................... 488
Configuring the Exchange Line Settings and Number Presentation for Door Calls......... 489
Configuring a Second Ringer for Door Calls ................................................................... 490
Creating a Relay and Assigning it to the Door Terminal .................................................. 490
Switching the Authorisation for Opening the Door On/Off ............................................... 491
Accepting a Door Call...................................................................................................... 492
Calling a Door.................................................................................................................. 493
Calling a Door during a Call............................................................................................. 493
Accepting Door Call during a Call.................................................................................... 493
Opening the Door during a Door Call .............................................................................. 494
Transmission of the Display Name....................................................................................... 495
Switching Transmission of the Display Name On/Off ...................................................... 495
VoIP/GSM Routing ............................................................................................................... 497
VoIP/GSM Routing Sequence ......................................................................................... 497
Entering Exception Telephone Numbers ......................................................................... 498
Importing Exception Telephone Numbers........................................................................ 500
Exporting Exception Telephone Numbers ...................................................................... 500
Configuring Configuration Dependent VoIP/GSM Routing .............................................. 501

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Preferred Exchange Line...................................................................................................... 502
Switching Preferred Exchange Line for Subscriber On/Off.............................................. 502
Switching Preferred Exchange Line for Group On/Off..................................................... 503
Waiting Field Function.......................................................................................................... 505
Configuring the Waiting Field........................................................................................... 505
Sequence for Call Acceptance in Waiting Field............................................................... 506
Selecting Subscriber or Group Telephone Number as Waiting Field............................... 507
Switching Automatic Call Take-over On/Off..................................................................... 508
Music on Hold and Announcement ...................................................................................... 509
Music On Hold and Announcements Management ......................................................... 509
Settings for Music On Hold and Announcements ............................................................ 511
Switching Music on Hold during the Ringing Period On/Off ............................................ 514
Wake-up Functions .............................................................................................................. 515
Settings for Wake-Up Functions ...................................................................................... 515
Creating Switching Times for Switching the Wake-up Announcement............................ 517
Overview Wake-Up Times ............................................................................................... 518
Central Caller List................................................................................................................. 519
Switching Central Caller List On/Off ................................................................................ 519

COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016 17
Table of Contents
Settings ............................................................................................................................... 520
Hardware.............................................................................................................................. 521
Selecting Modules ........................................................................................................... 521
Configuring the Use of the ISDN Ports ............................................................................ 522
Configuring the Connection Type for the ISDN Connection ............................................ 522
Switching S0 Bus Monitoring On/Off................................................................................ 523
Configuring the Use of the external analogue Ports ........................................................ 524
Identification ......................................................................................................................... 525
Switching the DHCP Client On/Off .................................................................................. 525
Configuring the IPv4 Address of the PBX........................................................................ 525
Configuring the IPv4 Subnet Mask .................................................................................. 526
Configuring the IPv4 Gateway ......................................................................................... 526
Switching the Permanent IP Address from the APIPA Address Range On/Off ............... 527
Switching UPnP On/Off ................................................................................................... 527
Switching IPv6 On/Off...................................................................................................... 528
Configuring the IPv6 Address of the PBX........................................................................ 528
Internet Access..................................................................................................................... 530
Configuring the DNS Server ............................................................................................ 530
Configuring the Use of Your Own DNS Server ................................................................ 531
Configuring the HTTP Proxy............................................................................................ 531
Forcing HTTPS Connection............................................................................................. 532
IP Blacklist and Whitelist as Protection Against Attacks from the Internet ...................... 533
SFTP Server......................................................................................................................... 536
Configuring the SFTP Server .......................................................................................... 536
Internal Telephone Numbers ................................................................................................ 538
Possible Types of Internal Telephone Numbers .............................................................. 538
Overview of the Internal Telephone Numbering Plan ...................................................... 539
Creating Analogue Subscribers....................................................................................... 540
Creating ISDN Subscribers ............................................................................................. 541
Creating VoIP or IP DECT Subscribers ........................................................................... 543
Creating Subscribers without Assignment....................................................................... 545
Function Overview for Subscriber Properties .................................................................. 546
Monitoring Status Internal Subscriber.............................................................................. 547
Managing Unassigned Telephones ................................................................................. 550
Creating Groups .............................................................................................................. 550
Assigning Group Members to a Group ............................................................................ 551
Group Overview............................................................................................................... 552
Switching Authorisation to Change the Port for ISDN Subscriber On/Off........................ 553

18 COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016
Table of Contents
Internal Telephone Numbers (continued)
Configuring the Size of the Jitter Buffer for VoIP Subscribers ......................................... 553
Switching Echo Cancellation for VoIP Subscribers On/Off .............................................. 554
Configuring the Telephone Number Format for VoIP Subscribers................................... 555
Analogue Connection........................................................................................................... 556
Analogue Connection Settings ........................................................................................ 556
Expert Configuration, Analogue Connection ................................................................... 558
ISDN Connection.................................................................................................................. 566
PTMP Connection Settings ............................................................................................. 567
PBX Base Number/Bundle Settings ................................................................................ 572
PTP Connection Settings ................................................................................................ 574
Extension Settings ........................................................................................................... 579
Settings for Additional Numbers ...................................................................................... 580
VoIP...................................................................................................................................... 582
Sequence of an External Call via VoIP ............................................................................ 582
Configuring External Internet Telephony ......................................................................... 583
Configuring Internal IP Telephony ................................................................................... 584
Configuring Remote Extensions ...................................................................................... 585
VoIP Settings ................................................................................................................... 587
SIPS/SRTP Settings ........................................................................................................ 590
VoIP Provider Management............................................................................................. 591
VoIP Provider Settings..................................................................................................... 593
VoIP Account Management ............................................................................................. 606
VoIP Account Settings ..................................................................................................... 607
Monitoring VoIP Status .................................................................................................... 617
Profiles ................................................................................................................................. 621
Subscriber Properties via Subscriber Profiles ................................................................. 621
Group Properties via Group Profiles................................................................................ 622
Creating Profiles .............................................................................................................. 622
Assigning Profiles ............................................................................................................ 623
Function Overview........................................................................................................... 624
DECT Telephones ................................................................................................................ 625
E-mail ................................................................................................................................... 626
Configuring Outgoing Mail Server ................................................................................... 626
Entering the Address of the Outgoing Mail Server .......................................................... 627
Entering the Port of the Outgoing Mail Server................................................................. 627
Configuring the Authentication Type of the Outgoing Mail Server................................... 628

COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016 19
Table of Contents
E-mail (continued)
Entering the User Name of the Outgoing Mail Server ..................................................... 628
Entering the Password of the Outgoing Mail Server........................................................ 629
Switching Encryption for the Outgoing Mail Server On/Off.............................................. 629
Switching the Use as Default Outgoing Mail Server On .................................................. 630
Entering the Address of the E-mail Sender for the Outgoing Mail Server ....................... 631
Assigning Outgoing Mail Servers .................................................................................... 631
Deleting Outgoing Mail Servers....................................................................................... 632
Importing a Logo.............................................................................................................. 632
Assigning a Logo ............................................................................................................. 633
Internationalisation/Language Files................................................................................. 634
Creating a Language File ................................................................................................ 635
Exporting a Language File............................................................................................... 635
Importing a Language File............................................................................................... 636
Assigning a Language File .............................................................................................. 637
System Messages ................................................................................................................ 638
Monitoring System Messages ......................................................................................... 639
System Message Settings ............................................................................................... 640
GSM Gateway...................................................................................................................... 643
Call Distribution .................................................................................................................... 644
Creating a Call Distribution .............................................................................................. 644
Configuring Fallback ........................................................................................................ 649
Switching Delayed Fallback On/Off ................................................................................. 650
Overview of the Call Distribution ..................................................................................... 651
Configuring the Modem/Fax Call Distribution for Analogue Connections........................ 652
Emergency Calls .................................................................................................................. 655
Switching the Emergency Call Priority Switch On/Off...................................................... 657
Switching Emergency Call Only with Exchange Line Access Number On/Off ................ 657
Entering Your Own Emergency Telephone Numbers ..................................................... 658
Entering Service Numbers............................................................................................... 659
PBX Time ............................................................................................................................. 661
Configuring PBX Time (Time and Date) Manually ........................................................... 661
Switching the Automatic Updating of the PBX Time On/Off via the Network .................. 662
Switching Automatic Updating of the PBX Time after Each ISDN Call On/Off ................ 663
Switching NTP Server Service On/Off............................................................................. 664

20 COMpact 4000 - Firmware V6.6A - Installation, Operation and Configuration V03 03/2016
Table of Contents
Calendar............................................................................................................................... 665
Adding Holidays from Holiday Lists ................................................................................. 665
Creating and Editing Holidays ......................................................................................... 665
Importing Holidays........................................................................................................... 666
Exporting Holidays........................................................................................................... 667
Tones.................................................................................................................................... 668
Presenting the Tones....................................................................................................... 669
Configuring the Internal Dial Tone ................................................................................... 669
Switching the Busy Tone for the End of Call On/Off ........................................................ 670
Switching the Special Dial Tone On/Off ........................................................................... 670
Ringtones ............................................................................................................................. 672
Configuring the Ringer Frequency................................................................................... 673
CLIP Texts ............................................................................................................................ 674
Configuring CLIP Texts.................................................................................................... 674
Protection from Unauthorised Access .................................................................................. 675
Access Authorisation ....................................................................................................... 675
Configuring Access Authorisation.................................................................................... 676
Configuring Administrator Access ................................................................................... 676
Configuring Sub-Administrator Access ............................................................................ 678
Configuring User PINs and Passwords ........................................................................... 680
Changing the PIN ............................................................................................................ 681
Switching Authorisation for Controlling the PBX On/Off .................................................. 682
Exchange Line Request ....................................................................................................... 684
Switching System-wide Automatic Exchange Line Request On/Off ................................ 685
Configuring Exchange Line Request ............................................................................... 685
Configuring the Exchange Line Access Number ............................................................. 686
Configuring the Country Code ......................................................................................... 687
Configuring the Local Area Code .................................................................................... 688
Transfer and Callback .......................................................................................................... 689
Configuring Hook Flash Timing ....................................................................................... 689
Switching the Authorisation for External Call Transfer Externally On/Off ........................ 690
Configuring the Maximum Duration of Transferred Calls (External to External).............. 691
PBX, Dealer and Operator Data........................................................................................... 692
Configuring the Country................................................................................................... 692
Entering PBX Name and Description .............................................................................. 692
Entering Dealer Data ....................................................................................................... 693
Entering Operator Data.................................................................................................... 693