Tangerine NF18MESH User manual

NF18MESH
Quick Start Guide
FTTP Connections

Tangerine Telecom © 2022 tangerinetelecom.com.au 2
| FTTP Connections
What’s in the box
1 x NF18MESH
CloudMesh Gateway
1 x RJ45
Ethernet Cable
1 x RJ11
Telephone Cable
1 x Power Supply
(12V/2A)
1 x Quick Start Guide 1 x Warranty Card
1x End User License Agreement

Tangerine Telecom © 2022 tangerinetelecom.com.au 3
| FTTP Connections
safety
information
Please read before use

Tangerine Telecom © 2022 tangerinetelecom.com.au 4
| FTTP Connections
Location
The gateway is designed for indoor use only.
Place the gateway in a central location for the best WiFi performance.
Airflow
• Do not restrict airflow around the gateway.
• The gateway is air cooled and may overheat where airflow has been
restricted.
• Always allow minimum clearance of 5cm around all sides and the top of
the gateway.
• The gateway may become warm during normal use. Do not cover, do
not put in an enclosed space, do not put under or behind large items of
furniture.
Environment
• Do not place the gateway in direct sunlight or any hot areas.
• Safe operating temperature of the gateway is between 0° and 40°C
• Do not allow the gateway to come in contact with any liquid or
moisture.
• Do not place the gateway in any wet or humid areas such as kitchen,
bathroom or laundry rooms.

Tangerine Telecom © 2022 tangerinetelecom.com.au 5
| FTTP Connections
Power Supply
Always use only the power supply unit that came with the gateway. You
should immediately stop using the power supply unit if the cable or power
supply unit is damaged.
Service
There are no user-serviceable components in the gateway.
Do not attempt to disassemble, repair, or modify the gateway.
Small Children
Do not leave the gateway and its accessories within the reach of small
children or allow them to play with it. The gateway contains small parts with
sharp edges that may cause an injury or which could become detached and
create a choking hazard.

Tangerine Telecom © 2022 tangerinetelecom.com.au 6
| FTTP Connections
RF Exposure
The gateway contains a transmitter and a receiver. When it is on, it receives
and transmits RF energy. The gateway conforms with the radio frequency
(RF) exposure limits adopted by the Australian Communications and Media
Authority Radiocommunications (Electromagnetic Radiation - Human
Exposure) Standard 2014, when used at a distance of not less than 20 cm
from the body.)
Product Handling
• Always treat the gateway and its accessories with care and keep it in a
clean and dust-free place.
• Do not expose the gateway or its accessories to open flames.
• Do not drop, throw or try to bend the gateway or its accessories.
• Do not use harsh chemicals, cleaning solvents, or aerosols to clean the
gateway or its accessories.
• Please check local regulations for disposal of electronic products.
• Arrange power and Ethernet cables in a manner such that they are not
likely to be stepped on or have items placed on them.

Tangerine Telecom © 2022 tangerinetelecom.com.au 7
| FTTP Connections
Getting Started
Pre-configured?
If you received the Netcomm NF18MESH modem from Tangerine, the device will be pre-configured. Follow
the steps specific to your FTTP NBN connection on the following pages to get connected.

Tangerine Telecom © 2022 tangerinetelecom.com.au 8
| FTTP Connections
How to CONNECT
your Netcomm
modem:
FTTP Connections

Tangerine Telecom © 2022 tangerinetelecom.com.au 9
| FTTP Connections
Getting Started
Step 1
Locate the NBN connection box that has been installed inside your property.
Step 2
Gently lift the cover of the NBN Connection Box. To do this press the two clips on either side and lift the cover
at an angle.

Tangerine Telecom © 2022 tangerinetelecom.com.au 10
| FTTP Connections
Step 3
Ensure that the power cable is securely in place and that the ‘Power’ and ‘Optical’ lights are showing as steady
green on the connection box.
Step 4
Now look on the under side of the NBN Connection Box where you can see the Uni-D ports surrounded by
yellow.
Using an Ethernet network cable, connect your router from its WAN port to the relevant Uni-D port on the
NBN Connection Box. We generally activate the next available Uni-D port – starting with Uni-D 1. We will
detail your Uni-D port number in our emails to you.

Tangerine Telecom © 2022 tangerinetelecom.com.au 11
| FTTP Connections
Step 5
Check lights. After you have successfully connected your modem please wait a couple of minutes for it to
connect to the network.
Once connected to the network, the Power, WAN & WiFi 2.4 – 5 lights will display a steady green light. The
Internet light will be flashing.
Final Steps
After you’ve completed the steps to connect your NetComm NF18MESH modem, wait up to 20 mins to
connect to your devices.
Once connected, run a test to check the speed of your connection at www.speedtest.net
If the modem is still not connected after 20 minutes, please contact our technical support team for further
assistance:
Technical Support
If you require assistance setting up your BYO device our team is available.
8AM – 10PM WEEKDAYS,
8AM – 8PM SAT & SUNDAY AET
Phone: [phone]
Live Chat: www.tangerinetelecom.com.au

Tangerine Telecom © 2022 tangerinetelecom.com.au 12
| FTTP Connections
How to
connect a
NF18MESH
modem
(That is NOT pre-configured)

Tangerine Telecom © 2022 tangerinetelecom.com.au 13
| FTTP Connections
before you begin
Ensure that you have the following information on hand
• How your INTERNET SERVICE will physically connect to the gateway, see below.
• The SETTINGS specific to your type of service.
These are two ways to connect the gateway to the Internet service:
Ethernet WAN
This is the most common access type in Australia
and New Zealand and covers fixed line technologies
such as nbn™ FTTP, HFC, FTTC as well as nbn™
Fixed Wireless and Sky Master satellite services.
This type of Internet service uses the blue WAN
port on the back of the gateway to connect to the
dedicated connection box installed by your access
network provider.
ADSL or VDSL
These access types are provided by nbn™ FTTB,
FTTN or ADSL/VDSL over a traditional telephone
line.
This connection uses the grey DSL port of the back
of the gateway.

Tangerine Telecom © 2022 tangerinetelecom.com.au 14
| FTTP Connections
1. Open web browser
(such as Mozilla Firefox or Google Chrome), type http://cloudmesh.net into the address bar and press
Enter. If you encounter diculties connecting, type http://192.168.20.1 and press Enter.
2. At the login screen
Type admin into the Username field. In the Password field, enter the password printed on the gateway
label (axed to the back panel of the gateway) then click the Login > button.
Note - The graphics that appear in the section represent the display from a Windows browser. The same
graphics will display dierently when viewed on a hand held device.
If you’re unable to login, perform a factory reset of the modem.
Logging in to the
web interface

Tangerine Telecom © 2022 tangerinetelecom.com.au 15
| FTTP Connections
Upon first login
The gateway displays the first-time setup wizard.
We recommend using the wizard to configure your Internet connection.
Click the Yes, start the setup wizard button.
using the first-time
setup wizard

Tangerine Telecom © 2022 tangerinetelecom.com.au 16
| FTTP Connections
1. Under Internet Services
select Ethernet WAN.
2. Under Connection Type
select the type of connection your ISP has configured for you, i.e. PPPoE, Dynamic IP, Static IP or Bridge.
3. Enter the details
Enter the details required for your specific Connection Type.
using the first-time
setup wizard

Tangerine Telecom © 2022 tangerinetelecom.com.au 17
| FTTP Connections
using the first-time
setup wizard ethernet wan
PPPoE
Enter the username and password, 802.1P priority and VLAN Tag provided in your connection email from
Tangerine.
When you have finished, click the Next > button to go to the WIRELESS settings.

Tangerine Telecom © 2022 tangerinetelecom.com.au 18
| FTTP Connections
using the first-time
setup wizard wireless
1. On this page
You can configure the wireless networks of the gateway, Enter the Network Name (the name displayed on
client devices when they scan for wireless networks), the Security Key Type (encryption type) and the WiFi
password.
2. When you have finished
click the Next > button.

Tangerine Telecom © 2022 tangerinetelecom.com.au 19
| FTTP Connections
using the first-time
setup wizard phone
1. Configuration of VoIP telephone is optional
If you do not intend to use a telephone handset with the gateway, click the Next > button to skip this
section
2. To configure a telephone
Enter the details into the fields shown for each line you wish to use. If you do not know the values to
enter, contact Tangerine. click the Next > button when you have finished.

Tangerine Telecom © 2022 tangerinetelecom.com.au 20
| FTTP Connections
using the first-time
setup wizard gateway security
1. We highly recommend
that you configure a new username and password to access the gateway.
2. Usernames and passwords are case sensitive
can be up to 16 characters in length and may comprise letters, special characters and numbers without
spaces.
When you have finished entering the new credentials, click the Next > button.