TCL MOVEAUDIO Neo User manual

User Manual
Model: TW241V1.0

2
Contents
Read this first..............................................................................4
Chapter 1. Welcome ...................................................................5
What’s in the box ......................................................................................5
Overview ..................................................................................................5
Chapter 2. Get started................................................................6
First Time Using - Activation.....................................................................6
Replace ear tips .......................................................................................6
Wear the earphones .................................................................................7
Chapter 3. Charging ...................................................................7
Charging case ..........................................................................................7
Earbuds ....................................................................................................8
Check the battery status...........................................................................8
Chapter 4. Bluetooth ..................................................................9
Connect with a Bluetooth device for the first time ....................................9
Disconnect from a Bluetooth device.......................................................10
Reconnect with your devices .................................................................10
Restart the earbuds................................................................................10
Reset the earbuds ..................................................................................11
Chapter 5. Use your earbuds..................................................12
Music mode ............................................................................................12
Call mode ...............................................................................................12
Low latency mode ..................................................................................13
Voice assistant .......................................................................................13
Active Noise Cancellation.......................................................................14
Important safety information...................................................15
Important handling information...............................................................15
Hearing loss ...........................................................................................15

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Medical device interference....................................................................15
Choking hazard ......................................................................................15
Charging.................................................................................................16
Battery ....................................................................................................16
Operating temperature ...........................................................................16
Regulatory compliance information .......................................16
Eelectromagnetic fields (EMF) ...............................................................16
Radio Equipment Directive Declaration of Conformity ...........................17
FCC compliance statement ....................................................................17
Canadian compliance statement ............................................................18
California battery charger efficiency .......................................................18
Disposal and recycling information.........................................................18
Troubleshooting .......................................................................19
Trademarks ...............................................................................24

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Read this first
• Before using this documentation and the device it supports, ensure that
you read and understand the "Important safety information" on page
15.
• Illustrations in this documentation might look different from your device.
• Instructions in this documentation may vary depending on your device
model and software version.
• Documentation content is subject to change without notice. We make
constant improvements on the documentation of your device, including
this user manual.
• TCL Communication Ltd. does not assume any liability that may occur
due to the use or application of the product described herein. Every
effort has been made in the preparation of this documentation to
ensure accuracy of the contents, but all statements, information and
recommendations in this documentation do not constitute the warranty
of any kind, express or implied.

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Chapter 1. Welcome
Congratulations on the purchase of your new TCL headphones! After it
is set up and connected, you can enjoy wireless music and phone calls
with high quality sound. You are recommended to read through this user
manual which helps you set up, connect and operate the product easily
and properly. For more information, visit www.tcl.com.
What’s in the box
S M L
Charging Case & Earbuds USB cable Earplugs
Quick start guide Warranty card
Overview
❶
❷
❸
❸
❹❹
❶
Case LED
indicator
The indicator flashes certain colors to indicate the
charge or communication status of the earbuds or
the charging case.
❷
USB Type-CTM
port
Connect the charging case to a computer or a
compatible USB adapter with the supplied USB
Type-C cable to simultaneously charge both the
earbuds and the charging case.

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❸Earbud LED
indicator
The indicator flashes certain colors to indicate the
charge or communication status of the earbud.
❹
Touch control
area Tap or press to operate earbuds.
Chapter 2. Get started
First Time Using - Activation
Follow these steps to activate your earphone for the first time using.
❶Open the charging case and place the earbuds in the charging case for
at least 5 seconds.
❷The earbud LED indicators flash in blinking blue, close the charging
case, the LED indicator will turn off.
Open the case to complete the activation.
Note
If earbuds cannot be activated successfully, please charge it for a
while and then repeat the activation process again.
Replace ear tips
To get the most use and enjoyment out of your earbuds, select the most
comfortable tips for your ears.
To replace an ear tip, follow these steps:
1.Pull firmly to remove the tip.
2.Choose a new tip.
3. Align the new tip with the earbud, then push until it clicks.

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S M L
ComplyTM
Note
For more tip sizes, see inside the box.
Wear the earphones
Put on the earphone, twist it to the proper position and fix it.
Chapter 3. Charging
Charging case
To charge the charging case, connect the case to a computer or a
compatible USB adaptor with the supplied USB Type-C cable.
The LED indicator flashes in orange when charging, and flashes in green
when charging is complete.
2H

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Notes
• It takes approximately 2 hours to fully charge the case using
the supplied USB Type-C cable. The charging time may vary
depending on the battery usage conditions.
• Use only the supplied USB charging cable for charging to prevent
product damage.
Earbuds
Your charging case is a charger. To charge your earbuds, place the
earbuds in the case, then close the lid. The case LED indicator flashes in
green for 3 seconds when charging starts.
1.5H
Note
For best results, do not insert your earbuds in the charging case if
they are wet or dirty.
Check the battery status
Charging case
Open or close the charging case to check the battery level for the case
from the case LED indicator lights .
<20%
≥20%
• The LED indicators orange in 3 seconds when the charging case
battery power is less than 20%.
• The LED indicators green in 3 seconds when the charging case battery
power is more than 20%.

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Earbuds
When the battery level for the earbuds is less than 10%, you will hear the
low battery prompt via the earbuds, and need to charge the earbuds by
placing them in the case.
Chapter 4. Bluetooth
Enjoy music and hands-free calling with your earbuds by using the
Bluetooth function of your device.
Connect with a Bluetooth device for the rst time
Pair your Bluetooth device to use it with the earbuds for the first time.
Before you make the pairing operation, make sure your earbuds and the
charging case are charged sufficiently.
To pair the earbuds with your device for the first time after purchase or
after resetting the earbuds, follow these steps:
❶
Open the charging case, and keep it next to your device, then place the
earbuds in the case.
❷The earbuds LED indicator flashes in blue in cycle.
❸Unlock your device, and turn on the Bluetooth function on your device.
❹
Select TCL MOVEAUDIO Neo from the list of available devices to
complete the connection.
90%
Bluetooth
TCL MOVEAUDIO Neo
ON

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Notes
• When you pair the earbuds with a device for the first time after
purchase or after resetting the earbuds, the earbuds enter pairing
mode automatically if you open the charging case.
• If pairing is not established within 3 minutes, the pairing mode will
be cancelled and the earbuds will turn off.
Disconnect from a Bluetooth device
Disconnect your earbuds from the Bluetooth device using these methods:
• Put both earbuds in the charging case, and close the case.
• Turn off the Bluetooth function on your device.
Go to the Bluetooth menu of your device, tap your earbuds from the list of
paired devices, and select disconnection option.
NOTE: The disconnection procedure may vary depending on your device
model.
Reconnect with your devices
After successful pairing, the earbuds will automatically connect to the last
paired device if taken out of the charging case.
Notes
• The earbuds and Bluetooth device must be turned on and within
connection range.
• If the earbuds cannot find and connect to the last paired device,
they will enter pairing mode shortly. You can still reconnect your
earbuds to the device from the Bluetooth menu of your device.
Restart the earbuds
If you encounter connection or pairing issues when using your earbuds,
try restarting them by following these steps:
1.Put both earbuds in the charging case, and close the case.
2.Wait for more than 2 minutes.
3.Take your earbuds out of the case. The earbuds have been restarted.