TCL MOVEAUDIO Neo User manual

User Manual
Model: TW241V1.0

2
Contents
Read this first..............................................................................4
Chapter 1. Welcome ...................................................................5
What’s in the box ......................................................................................5
Overview ..................................................................................................5
Chapter 2. Get started................................................................6
First Time Using - Activation.....................................................................6
Replace ear tips .......................................................................................6
Wear the earphones .................................................................................7
Chapter 3. Charging ...................................................................7
Charging case ..........................................................................................7
Earbuds ....................................................................................................8
Check the battery status...........................................................................8
Chapter 4. Bluetooth ..................................................................9
Connect with a Bluetooth device for the first time ....................................9
Disconnect from a Bluetooth device.......................................................10
Reconnect with your devices .................................................................10
Restart the earbuds................................................................................10
Reset the earbuds ..................................................................................11
Chapter 5. Use your earbuds..................................................12
Music mode ............................................................................................12
Call mode ...............................................................................................12
Low latency mode ..................................................................................13
Voice assistant .......................................................................................13
Active Noise Cancellation.......................................................................14
Important safety information...................................................15
Important handling information...............................................................15
Hearing loss ...........................................................................................15

3
Medical device interference....................................................................15
Choking hazard ......................................................................................15
Charging.................................................................................................16
Battery ....................................................................................................16
Operating temperature ...........................................................................16
Regulatory compliance information .......................................16
Eelectromagnetic fields (EMF) ...............................................................16
Radio Equipment Directive Declaration of Conformity ...........................17
FCC compliance statement ....................................................................17
Canadian compliance statement ............................................................18
California battery charger efficiency .......................................................18
Disposal and recycling information.........................................................18
Troubleshooting .......................................................................19
Trademarks ...............................................................................24

4
Read this first
• Before using this documentation and the device it supports, ensure that
you read and understand the "Important safety information" on page
15.
• Illustrations in this documentation might look different from your device.
• Instructions in this documentation may vary depending on your device
model and software version.
• Documentation content is subject to change without notice. We make
constant improvements on the documentation of your device, including
this user manual.
• TCL Communication Ltd. does not assume any liability that may occur
due to the use or application of the product described herein. Every
effort has been made in the preparation of this documentation to
ensure accuracy of the contents, but all statements, information and
recommendations in this documentation do not constitute the warranty
of any kind, express or implied.

5
Chapter 1. Welcome
Congratulations on the purchase of your new TCL headphones! After it
is set up and connected, you can enjoy wireless music and phone calls
with high quality sound. You are recommended to read through this user
manual which helps you set up, connect and operate the product easily
and properly. For more information, visit www.tcl.com.
What’s in the box
S M L
Charging Case & Earbuds USB cable Earplugs
Quick start guide Warranty card
Overview
❶
❷
❸
❸
❹❹
❶
Case LED
indicator
The indicator flashes certain colors to indicate the
charge or communication status of the earbuds or
the charging case.
❷
USB Type-CTM
port
Connect the charging case to a computer or a
compatible USB adapter with the supplied USB
Type-C cable to simultaneously charge both the
earbuds and the charging case.

6
❸Earbud LED
indicator
The indicator flashes certain colors to indicate the
charge or communication status of the earbud.
❹
Touch control
area Tap or press to operate earbuds.
Chapter 2. Get started
First Time Using - Activation
Follow these steps to activate your earphone for the first time using.
❶Open the charging case and place the earbuds in the charging case for
at least 5 seconds.
❷The earbud LED indicators flash in blinking blue, close the charging
case, the LED indicator will turn off.
Open the case to complete the activation.
Note
If earbuds cannot be activated successfully, please charge it for a
while and then repeat the activation process again.
Replace ear tips
To get the most use and enjoyment out of your earbuds, select the most
comfortable tips for your ears.
To replace an ear tip, follow these steps:
1.Pull firmly to remove the tip.
2.Choose a new tip.
3. Align the new tip with the earbud, then push until it clicks.

7
S M L
ComplyTM
Note
For more tip sizes, see inside the box.
Wear the earphones
Put on the earphone, twist it to the proper position and fix it.
Chapter 3. Charging
Charging case
To charge the charging case, connect the case to a computer or a
compatible USB adaptor with the supplied USB Type-C cable.
The LED indicator flashes in orange when charging, and flashes in green
when charging is complete.
2H

8
Notes
• It takes approximately 2 hours to fully charge the case using
the supplied USB Type-C cable. The charging time may vary
depending on the battery usage conditions.
• Use only the supplied USB charging cable for charging to prevent
product damage.
Earbuds
Your charging case is a charger. To charge your earbuds, place the
earbuds in the case, then close the lid. The case LED indicator flashes in
green for 3 seconds when charging starts.
1.5H
Note
For best results, do not insert your earbuds in the charging case if
they are wet or dirty.
Check the battery status
Charging case
Open or close the charging case to check the battery level for the case
from the case LED indicator lights .
<20%
≥20%
• The LED indicators orange in 3 seconds when the charging case
battery power is less than 20%.
• The LED indicators green in 3 seconds when the charging case battery
power is more than 20%.

9
Earbuds
When the battery level for the earbuds is less than 10%, you will hear the
low battery prompt via the earbuds, and need to charge the earbuds by
placing them in the case.
Chapter 4. Bluetooth
Enjoy music and hands-free calling with your earbuds by using the
Bluetooth function of your device.
Connect with a Bluetooth device for the rst time
Pair your Bluetooth device to use it with the earbuds for the first time.
Before you make the pairing operation, make sure your earbuds and the
charging case are charged sufficiently.
To pair the earbuds with your device for the first time after purchase or
after resetting the earbuds, follow these steps:
❶
Open the charging case, and keep it next to your device, then place the
earbuds in the case.
❷The earbuds LED indicator flashes in blue in cycle.
❸Unlock your device, and turn on the Bluetooth function on your device.
❹
Select TCL MOVEAUDIO Neo from the list of available devices to
complete the connection.
90%
Bluetooth
TCL MOVEAUDIO Neo
ON

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Notes
• When you pair the earbuds with a device for the first time after
purchase or after resetting the earbuds, the earbuds enter pairing
mode automatically if you open the charging case.
• If pairing is not established within 3 minutes, the pairing mode will
be cancelled and the earbuds will turn off.
Disconnect from a Bluetooth device
Disconnect your earbuds from the Bluetooth device using these methods:
• Put both earbuds in the charging case, and close the case.
• Turn off the Bluetooth function on your device.
Go to the Bluetooth menu of your device, tap your earbuds from the list of
paired devices, and select disconnection option.
NOTE: The disconnection procedure may vary depending on your device
model.
Reconnect with your devices
After successful pairing, the earbuds will automatically connect to the last
paired device if taken out of the charging case.
Notes
• The earbuds and Bluetooth device must be turned on and within
connection range.
• If the earbuds cannot find and connect to the last paired device,
they will enter pairing mode shortly. You can still reconnect your
earbuds to the device from the Bluetooth menu of your device.
Restart the earbuds
If you encounter connection or pairing issues when using your earbuds,
try restarting them by following these steps:
1.Put both earbuds in the charging case, and close the case.
2.Wait for more than 2 minutes.
3.Take your earbuds out of the case. The earbuds have been restarted.

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Note
The pairing information is retained even if the earbuds are
restarted. The earbuds will automatically connect to the last paired
device if taken out of the case.
Reset the earbuds
If you have to reset your earbuds due to connection or pairing issues,
follow the steps below:
❶ Place the earbuds in the charging case with the lid open.
❷Press and hold either earbud for 8 seconds.
The earbud LED indicators flash in blue when the earbuds enter reset
process, the blue light will stay on for 5 seconds and then go out,
indicating that the reset is complete.
Note
All pairing information is deleted when the earbuds are reset to
factory settings. After reset process, the earbuds will enter pairing
mode automatically.

12
Chapter 5. Use your earbuds
Tap or press the touch control area on the earbuds to control your music,
phone calls, and other useful functions without getting out your phone.
Both earbuds can be used separately. When you use one earbud, please
keep the unused earbud in the case to prevent loss or battery drain.
Music mode
Playback controls
You can perform the playback controls by tapping your earbuds. This
function is assigned to your right earbud by default.
X2 00:02
00:02 X3
Double tap either earbud Play or pause
Press and hold right earbud for 2 seconds Next song
Press and hold left earbud for 2 seconds Previous song
Triple tap right earbud Switch EQ mode
Note
Total 4 preset EQ modes, Music, Bass, Podcast and Treble. The
default is Music mode, switch between EQ modes by triple tapping
right earbud.
Call mode
Manage calls by tapping and holding either of your earbuds.
X2 00:02 00:02
Double tap either earbud Answer or end a call
Press and hold either earbud for 2 seconds Reject an incoming call

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Press and hold either earbud for 2 seconds
during a call Mute Mic on / off
Low latency mode
Synchronise sound and visuals thanks to audio with low latency with
supported device.
To turn on low latency mode, touch and hold the right earbud for 5
seconds.
00:05
Voice assistant
Phone voice commands enable you to speak to Siri®or Google
Assistant™ on your smartphone using your earphones.
Triple tap left earbud to activate Siri®or Google Assistant™. You will
hear the start-up sound. Make a request to Siri®or Google Assistant™
through the earphones' microphone.
X3
Voice assistant
Notes
• Siri may not be activated depending on the phone model or
application version.
• The operating instructions may vary depending on the application
version.

14
Active Noise Cancellation
Press and hold your left and right earbuds for 3 seconds at the same time
to switch between Active Noise Cancellation (ANC), Transparency and
OFF modes.
• ANC mode reduces external sounds. With this mode activated, you can
enjoy music or phone calls without being disturbed by ambient noise.
• Transparency mode lets external sounds in, so you can hear what's
going on around you.
• OFF mode turns off both ANC and Transparency modes.

15
Important safety information
Read all the safety information before using your product. Failure to follow
these safety instructions could result in injury, or damage to your product
or other property.
Important handling information
Handle your earbuds and the case with care. They contain sensitive
electronic components, including batteries, and can be damaged if
dropped, burned, punctured, crushed, disassembled, or if exposed to
excessive heat or liquid.
Clean your device regularly with a dry and soft cloth. Do not use liquids or
cleaning products.
Note: Before cleaning, remove earbuds from the case, and disconnect the
USB cable from both the case and your computer or power adaptor.
Hearing loss
Listening to sound at high volume may cause permanent hearing loss.
Check the volume after inserting earbuds in your ears and before playing
audio.
WARNING: To prevent possible hearing damage, do not listen
at high volume levels for long periods.
Medical device interference
Your device contains magnets which may interfere with medical devices
such as pacemakers, defibrillators, or other medical devices within the
range of 15 cm (6 inches).
IF YOU ARE A USER OF ANY OF THESE MEDICAL DEVICES, PLEASE
CONSULT WITH YOUR PHYSICIAN.
Choking hazard
Your device may present a choking hazard or cause other injury to small
children. Keep them away from small children.

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Charging
Charge the case with the supplied USB cable. Only charge with an
adaptor that is compliant with the applicable international and regional
safety standards. Charging with other adaptors could cause damage to the
case or pose a risk of injury or death. It is important to keep your device
and the power adaptor in a well-ventilated area when charging. Don't use
damaged cables or chargers.
Battery
Do not attempt to replace the device batteries yourself. You may damage
the batteries, which could cause overheating and injury. The batteries in
your device should be serviced only by an authorized service provider.
Batteries must be recycled or disposed of separately from household
waste. Don't incinerate the batteries. Check your country's local waste
regulations for the proper disposal of electronic products.
Operating temperature
Your device is designed to work and be stored in ambient temperatures
between 0 °C and 45 °C (32 °F and 113 °F). Your device can be
damaged and battery life shortened if stored or operated outside of these
temperature ranges.
Regulatory compliance information
This section introduces regulatory information, certification, and
compliance information specific
to your product.
Eelectromagnetic elds (EMF)
This product complies with all applicable standards and regulations
regarding exposure to electromagnetic fields.

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Radio Equipment Directive Declaration of Conformity
Hereby, TCL Communication Ltd. declares that the radio
equipment of type TCL TW241 is in compliance with Directive
2014/53/EU. The full text of the EU declaration of conformity is
available at the following internet address: https://www.tcl.com/
global/en/EC_DOC
FCC compliance statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation.
This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with the FCC rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for
an uncontrolled environment. This transmitter must not be co-located or
operated in conjunction with any other antenna or transmitter.

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Canadian compliance statement
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause
undesired operation.
CAN ICES-3(B)/NMB-3(B)
IC Radiation Exposure Statement
This equipment complies with Canada radiation exposure limits set forth
for uncontrolled environments. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
Caution: The user is cautioned that changes or modifications not
expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
California battery charger e󰀩ciency
Disposal and recycling information
At TCL, we continually strive to improve our operations and products, and
minimize our impact on the environment.
Your product is designed and manufactured with
high quality materials and components, which can
be recycled and reused. Please observe the local
regulations regarding the disposal of packaging
materials, exhausted batteries and old equipment.
For recycling information, please visit www.tcl.com.
This symbol on a product means that the product is
covered by European Directive 2012/19/EU.
This symbol means that the product contains a
built-in rechargeable battery covered by European
Directive 2013/56/EU which cannot be disposed of
with normal household waste. We strongly advise
you to take your product to an official collection
point.

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Troubleshooting
If you encounter problems while using the product, use the troubleshooting
information to help determine the problem and find possible solutions.
General problems
Problem Solution
I can't turn on the
earbuds.
Your earbuds don't have enough battery
power. Charge your earbuds.
How to power off my
earbuds and charging
case?
You can't manually power off the earbuds or
the charging case. When you're not using
them, place the earbuds in the charging
case, and close the case. Your earbuds will
enter standby mode to save battery. It is
recommended that you regularly charge the
charging case.
The charging time and
battery life are different
between the two
earbuds.
• The charging time may differ between the
two earbuds even if they start charging at the
same time.
• The charging time and remaining battery
may differ between the two earbuds due to
different inner components.
How to dispose of my
earbuds?
Check your country's local waste regulations
for the proper disposal of electronic products.
For more information, visit www.tcl.com.
Connection problems
Problem Solution
I can't pair the earbuds
with my device.
• Make sure you have turned off the Bluetooth
function of all previously paired devices.
• Remove your earbuds from the pairing list on
your device .
• Follow the steps in the user manual to make
pairing operation.

20
The earbuds can't
connect to my device
automatically.
Make sure the Bluetooth function of your
device is enabled before using your earbuds.
After puting my earbuds
back in the charging
case, I find they are still
connected to my device.
To disconnect the earbuds from your device,
close the lid after putting your earbuds back in
the charging case.
Can I connect my
earbuds to multiple
devices at the same
time?
You can't connect your earbuds to multiple
devices at the same time.
I can't find my earbuds
on the pairing list of
my device to make
connection for the first
time.
• Make sure your earbuds are not connecting
other deivce.
• Check if the earbuds are in the pairing mode.
The LED flashes blue when the earbuds
enter the pairing mode.
• Turn off the Bluetooth function of your device,
and turn it on again.
• Enable the searching function of your device
again.
The earbuds keep
disconnecting from my
device.
• Your earbuds do not have enough battery
power.
• Make sure the earbuds and your device are
within the connection range.
• Remove the earbuds from the pairing list, and
pair them with your device again.
Audio problems
Problem Solution
I can't hear audio from
one of the earbuds.
• Place both earbuds in the charging case, and
ensure that the earbuds are charging and the
charging case has been charged sufficiently.
Then take out the earbuds, and try again.
• If the problem persists, reset the earbuds.