Technicolor TG588 User manual

Let’s get you connected
Technicolor TG588 Router

Welcome
Thanks for choosing Home Telecom as your service
provider, you’ve made a great choice.
Welcome to Home Telecom!
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Talk to us online
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Video Support
Webchat online

We have a set of video guides to help you
with setting up, should you need them.
Video Set-up Guide
For assistance setting up your router, please scan this QR code to be
redirected to a video to guide you through the process.
Online Guide
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Specialist Video Support
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Once you’ve opened webchat insert your details and select the option ‘Router Set-up Support’, one of our agents
will then send you an SMS to your mobile number with a link to our service.
If you wish to use this service, simply visit our website ‘www.hometelecom.co.uk’ and talk with one of our agents via our
webchat service. This can be accessed via the “Talk to us Online” button, found bottom right of the site.
Now you’ll switch over to video, follow the specialists instructions and you will be set-up in no time.
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If you’re struggling with your set-up, and would like to request a set-up specialist to assist you, we have an application
that allows us to access the rear camera of your mobile phone. Don’t worry, this is completely secure and we cannot access
anything within your mobile. It’s very similar to Facetime, or a video call.
This will allow our specialists to see exactly where you are within the process of your router installation and supply you with the
assistance you need to get your services working.
*Please ensure that you have a strong 4G/5G connection before using this service.

What’s required?
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The Technicolor
TG588 router A microlter
DSL cable
(the grey one)
Ethernet cable
(the yellow one)
The power cable Openreach
Master Socket
A B
C D
E F

Connecting broadband | Dual Socket
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If you are using a house phone, connect this into the microlter (or into the bottom part of the socket if you have
a built-in microlter).
Connect one end of the grey DSL cable into the internet port of the Master Socket (please note that this must NOT be an
extension socket) Connect the other end of the cable into the grey port (DSL) on the back of your router.
Next, plug the power cable into your electricity supply, switch on then connect the other end into the round
power socket on the back of your router
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Switch on your router by pressing the black on/o button located on the back of the router. The power light will
turn orange, after a few minutes this will turn solid green. Please allow 10 minutes for the router to fully power up,
and all lights turn solid green or ashing green.

Connecting broadband | Option 1
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A
C
D
E
FTG588
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
wireless user codes
Network Name: ABCDEFGHIJK
1234-5678
Wireless Key: 1234A5678910

Connecting broadband | Single Socket
If you are using a house phone, connect this into the phone socket on the microlter.
Connect the microlter into the master telephone socket (this should say Openreach on it) unless built in (Diagram
G on page 4 and 4)
Connect one end of the grey DSL cable into the microlter. Connect the other end of the cable into the grey port (DSL) on
the back of your router.
Next, plug the power cable into your electricity supply, connect the other end into the round power socket on
the back of your router.
Switch on your router by pressing the black on/o button located on the back of the router. The power light will
turn orange, after a few minutes this will turn solid green. Please allow 10 minutes for the router to fully power up,
and all lights turn solid green or ashing green.
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2
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Connecting broadband | Option 2
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LINE
3 4
1
5
A
C
D
E
F
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TG588
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
wireless user codes
Network Name: ABCDEFGHIJK
1234-5678
Wireless Key: 1234A5678910

Connecting wirelessly
When prompted for the password, input the wireless key into your chosen device and connect.
Find your routers Network name / SSID and wireless key (located on the sticker on the base of your router)
Search for available wireless networks on your chosen device and select the one that matches the Network
Name / SSID
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Connecting wirelessly
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TG588
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
wireless user codes
Network Name: ABCDEFGHIJK
1234-5678
Wireless Key: 1234A5678910
TG588
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
wireless user codes
Network Name: ABCDEFGHIJK
1234-5678
Wireless Key: 1234A5678910
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TG588
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
wireless user codes
Network Name: ABCDEFGHIJK
1234-5678
Wireless Key: 1234A5678910

Connecting via cable
Connect one end of the Ethernet cable (the one with the yellow ends) to one of the yellow ports in the
back of your router
Then connect the other end of this cable into the Ethernet Port on your chosen device (e.g. Desktop PC)
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Connecting via cable
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TG588
SN: CPYYWWPPXXX
SN: CPYYWWPPXXX
MAC: AAABCCCDDEEE
ACCESS KEY: A1B2C3D4
wireless user codes
Network Name: ABCDEFGHIJK
1234-5678
Wireless Key: 1234A5678910

Managing your account
Ok, so now you’re connected - great! We’ll send
you a monthly bill and take care of your payment
automtically by direct debit, it’s that easy.
Of course you might want to check your bill or access older
ones and that’s easy too. Simply our website then press Help
& Support at the top:
Hometelecom.co.uk
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Sometimes you just need a little extra help. Don’t worry, we’re here
when you need us and we’ve made getting in touch so easy...
Drop us a Tweet
@hometelecomcare
Talk to us online
Hometelecom.co.uk
Like on Facebook
@hometelecomuk
Video Support
Webchat online